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AlphaRacks Autumn Sale – OpenVZ VPS, KVM VPS & Reseller Hosting from $6/year in Los Angeles, CA!

Julian from AlphaRacks is back with another awesome offer for our readers today. They are offering OpenVZ, KVM and Reseller hosting based out of Los Angeles!

Their WHOIS is public and you can find their ToS/Legal Docs here. They accept PayPal, Credit Cards (via 2Checkout), Bitcoin, and Alipay as payment methods.

Here’s what they had to say: 

“Julian from AlphaRacks here, I’m sending in this exclusive Autumn special offer with plans based in Los Angeles. We’ve been featured on LowEndBox countless of times before and are known for providing various different types of services within the hosting space.

Services are provisioned on hostnodes featuring Dual Intel Xeon processors with 128GB RAM, 4 x 2TB HDD configured in hardware RAID10 with CacheVault. They are connected by 2 x 1Gbps uplinks.

All services include cPanel/WHM (Reseller Hosting) and SolusVM (VPS) as the control panel, 1 IPv4 and 20 IPv6, full root access, instant setup, and best effort DDoS mitigation by QuadraNet Vest.”

Here’s the offers: 

** ORDER ANY PLAN BELOW and have your bandwidth DOUBLED on any plan at no additional charge (please keep in mind some plans below already include unlimited bandwidth, and those will not be applicable as they are already unlimited). Please open a ticket and request this after your order. **

1GB KVM VPS

  • 1GB RAM
  • 1 CPU
  • 20GB Disk Space
  • 1.5TB Transfer
  • 100Mbps Uplink
  • 1x IPv4
  • 20x IPv6 (upon request)
  • DDoS Protection
  • KVM/SolusVM
  • $15/yr
  • [ORDER]

2GB KVM VPS

  • 2GB RAM
  • 2 CPU
  • 30GB Disk Space
  • 3TB Transfer
  • 100Mbps Uplink
  • 1x IPv4
  • 20x IPv6 (upon request)
  • DDoS Protection
  • KVM/SolusVM
  • $25/yr
  • [ORDER]

8GB KVM VPS

  • 8GB RAM
  • 4 CPU
  • 150GB Disk Space
  • 5TB Transfer
  • 100Mbps Uplink
  • 1x IPv4
  • 20x IPv6 (upon request)
  • DDoS Protection
  • KVM/SolusVM
  • $99/yr
  • [ORDER]

768MB OpenVZ VPS

  • 768MB RAM
  • 768MB vSwap
  • 1 vCPU
  • 15GB Disk Space
  • 2TB Transfer
  • 100Mbps Uplink
  • 1x IPv4
  • 20x IPv6 (upon request)
  • DDoS Protection
  • OpenVZ/SolusVM
  • $8/yr
  • [ORDER]

1GB OpenVZ VPS

  • 1GB RAM
  • 1GB vSwap
  • 1 vCPU
  • 30GB Disk Space
  • 2TB Transfer
  • 100Mbps Uplink
  • 1x IPv4
  • 20x IPv6 (upon request)
  • DDoS Protection
  • OpenVZ/SolusVM
  • $12/yr
  • [ORDER]

2GB OpenVZ VPS

  • 2GB RAM
  • 2GB vSwap
  • 2 vCPU
  • 50GB Disk Space
  • 3TB Transfer
  • 100Mbps Uplink
  • 1x IPv4
  • 20x IPv6 (upon request)
  • DDoS Protection
  • OpenVZ/SolusVM
  • $19/yr
  • [ORDER]

Reseller Hosting Plans:
Reseller Hosting allows you to start selling web hosting with cPanel and WHM! Whether you are an aspiring web host looking to sell cPanel hosting, or if you are an existing business in another industry (such as web design or internet marketers) but looking to sell hosting to your customers as an additional stream of income, we have the solution and platform to provide you. The best part about it is you can design your own hosting packages and sell them to your customers at prices that YOU set.

All reseller accounts include access to AlphaRacks’ exclusive “Reseller Resources” portal, which includes all the tools you need to kick start your new hosting business (unlimited SSL certificates, free domain reseller, legal documents, pre-made website templates, knowledgebase articles to provide to your customers, and more).

Now’s your chance to introduce a new source of long-term & recurring income, with AlphaRacks Reseller Hosting!

Reseller Starter Plan

  • 15GB SSD Storage
  • 600GB Bandwidth
  • Shared IP Address
  • Unlimited Sub-Accounts
  • Unlimited Shared Accounts
  • cPanel/WHM + Softaculous
  • LiteSpeed + CloudLinux
  • DDoS Protection Included
  • Reseller Resources Tool
  • Instantly Activated
  • $6/yr
  • [ORDER]

Reseller Advanced Plan

  • 50GB SSD Storage
  • 2TB Bandwidth
  • Shared IP Address
  • Unlimited Sub-Accounts
  • Unlimited Shared Accounts
  • cPanel/WHM + Softaculous
  • LiteSpeed + CloudLinux
  • DDoS Protection Included
  • Reseller Resources Tool
  • Instantly Activated
  • $12/yr
  • [ORDER]

Reseller Business Plan

  • 200GB SSD Storage
  • Unlimited Bandwidth
  • Dedicated IP Address
  • Unlimited Sub-Accounts
  • Unlimited Shared Accounts
  • cPanel/WHM + Softaculous
  • LiteSpeed + CloudLinux
  • DDoS Protection Included
  • Reseller Resources Tool
  • Instantly Activated
  • $19/yr
  • [ORDER]
NETWORK INFO:

QuadraNet – Los Angeles, CA (US)
Test IPv4: 198.55.111.5
Test IPv6: 2607:fcd0:0:a::2
Test file: http://repos.lax-noc.com/speedtests/100mb.bin

Please let us know if you have any questions/comments and enjoy!

106 Comments

  1. I think this provider all team member are dead already. But wonder that how dead people post new. It has been 4 days I created a support ticket got 1 reply after that no one is replying also no one replying to live chat. This is very much unprofessional. Hope this offer post person is not dead so if you can check Here is my Ticket ID: 874505.
    Thanks,

    October 19, 2018 @ 12:04 pm | Reply
    • Hi, we are definitely not “dead” and I apologize profusely if we gave you that impression. You had a billing related matter and our billing department is not a 24×7 department so I apologize for any delays.

      I went ahead and taken care of this for you and updated your ticket. :-)

      Julian

      October 19, 2018 @ 2:15 pm | Reply
      • Rodney Green:

        How about ticket 682973?

        October 19, 2018 @ 2:52 pm | Reply
        • Hi Rodney, I see it has only been 1 hr since you’ve responded to this billing ticket. No worries we will take care of it for you.

          Julian

          October 19, 2018 @ 3:11 pm | Reply
        • Rodney Green:

          Julian took care of things right away! Thank you! Been a customer a long time and will remain as one.

          October 19, 2018 @ 3:18 pm | Reply
          • Jesse Wilson:

            +1. Julian is the reason why I’m still with Alpharacks after 3+ years and counting. He’s always been a good guy to chat with, and we’ve had our fair share of weird jokes/banter in the past over my support ticket LOL :P

            Nice to be with a provider who is professional yet still has a sense of humor and helps customers on a personal basis.

            October 19, 2018 @ 3:27 pm
          • Thanks guys!

            Julian

            October 19, 2018 @ 6:09 pm
  2. Tom:

    Alpharacks are one of the long time LEB hosts and one of the first hosting companies I’ve used. Good to see them still in the game.

    I used them in ‘15, but cancelled due to other expenses taking more priority at the time. My short lived experience was pretty good though, no complaints. Might pick up a KVM VPS for myself (birthday gift for me anyone? lol)

    October 19, 2018 @ 12:31 pm | Reply
    • Thanks Tom, time flies! :-)

      Happy Birthday. If you decide to buy, shoot me an e-mail at julian @ alpharacks.com with your order number and I’ll throw in something a little extra.

      Julian

      October 19, 2018 @ 2:25 pm | Reply
  3. Amit:

    The IPv6 is native IPv6 ?

    October 19, 2018 @ 2:06 pm | Reply
    • Hi Amit yes fully native IPv6 networking.

      Julian

      October 19, 2018 @ 2:26 pm | Reply
  4. Mohammed:

    Hi, decided to buy one, I have a question:
    How much level of DDOS protection is included with the server?

    Thanks.

    October 19, 2018 @ 3:56 pm | Reply
    • Hi Mohammed, 3Gbps of DDoS protection is included.

      Julian

      October 19, 2018 @ 6:10 pm | Reply
      • James:

        Hi Julian, I’m using one of the 768MB OpenVZ VPS and finding the upload speed pretty insufferable. You used to offer a free upgrade from 100mps uplink to 1gbps on previous LEB offers (if we opened a ticket)- is that still available (it’s not mentioned on this offer)? I was planning on upgrading to the 1gb openvz plan with a bit more hdd space or perhaps kvm version but I’d need to see if that upload speed can be improved first. Cheers

        October 24, 2018 @ 8:49 am | Reply
        • Hi James, open a ticket to our sales department and we’ll get you taken care of.

          Julian

          October 25, 2018 @ 6:15 pm | Reply
        • James:

          To be fair to this provider- once i uploaded – my downloads speeds from the vps were quite good – perhaps it was just a limitation of internet connection upload speed.

          October 26, 2018 @ 10:21 am | Reply
  5. Eugen:

    Stay away, horrible experience. Was not even worth my time to submit tickets, VPS didn’t work more often than it worked.

    October 19, 2018 @ 6:35 pm | Reply
    • Hi Eugen, apologies for any inconvenience. This is not the level of service we desire to provide. Please allow me to verify you are (or were) a customer – and investigate what happened.

      You can send me an e-mail at julian @ alpharacks.com and I will be sure to make things right with you.

      Julian

      October 22, 2018 @ 3:18 pm | Reply
    • Alex:

      Agree here. Ordered VPS to run masternode and it goes down every day without any reason. Support didn’t respond

      November 7, 2018 @ 7:33 am | Reply
  6. Ray Lewis:

    The Oversellers are back again!

    And be wary of the fake comments that’ll pop up here….

    October 19, 2018 @ 9:01 pm | Reply
    • The irony, because I was not able to find you as a past or existing customer of ours, see the below screenshot:
      https://imgur.com/a/oiOSmBA

      If you have not used our services, I do not think it is fair for you to state something like this about us, as others have said here we have been with the LowEndBox community for a very long time and are one of the “senior” hosting providers on this site. In fact we have been helping the community for longer than I can remember, since 2013 I believe. We have over 35,000 active customers at the time of this message, so while we are not perfect, we do our best, and the vast majority of our clients are pleased with the services that we have to offer.

      Julian

      October 22, 2018 @ 3:24 pm | Reply
      • Ray Lewis:

        I have used your services… Period.

        Even if you’ve been here for a long time doesn’t mean your seniority is equal to the quality of services you provide.

        I bought a VPS last Black Friday 2017, almost down about 60% of the time for a month. Submitted ticket, almost identical replies, ‘We have no current issues with our server’.

        Saw the shared hosting $7/year. Never learned my lesson so I bought it. CPanel loads forever! Sent support ticket again, and as always, the infamous ‘Everything is working well’ reply.

        I do not know what kind of thinking you guys at Alpharacks have. I have been with a lot of providers and you are the worst I’ve been with so far.

        Maybe when you were starting, the quality of your services are really EXCELLENT, but you should have retained that quality over the years. I think you got fond of them SALES, and overselling became your thing.

        October 29, 2018 @ 9:20 am | Reply
        • Hi Ray, that’s definitely strange as we do not have a single client named “Ray Lewis” in our database. Please contact me at julian @ alpharacks.com with your e-mail on file with us so I can validate this and help resolve.

          Julian

          October 30, 2018 @ 1:41 pm | Reply
  7. Edison:

    Rijx/Alpharacks is good just that their “sales” never expire. They’re still celebrating New Year 2018.

    October 19, 2018 @ 10:37 pm | Reply
  8. greg:

    I have to say this about AlphaRacks, I didn’t have much luck with their OpenVZ about ~2 years ago, but they’ve gotten a lot better.

    And I also got a KVM back on their birthday sale a few months ago-ish? Anyways, the KVM I got was the 2CPU/2G and I’m extremely surprised at how stable it really is! It’s had no issues at all and I’m extremely happy with it. I’ve already renewed my two OpenVZ accounts prior to their post for the KVM sale for their birthday post, but I’m very impressed at how awesome the KVM is vs the OpenVZ, of course I know KVM is better than OpenVZ, but the network/node that the KVMs are on is so much better.

    I’m so glad I decided to give it a try! Keep up the good work AR! Keep up the good deals and the upgrades, SO glad you finally moved into selling KVMs finally!

    October 19, 2018 @ 11:32 pm | Reply
    • Hi Greg, we did definitely have to overcome some growing pains about two years ago – at that time I believe we were just touching 15,000 customers so we certainly learned a lot as we go. I’m confident by now, while by no means we are perfect, we are doing a pretty good job for 35,000 customers I’d say :-)
      I’m glad that you are pleased with our services by now! If you have any suggestions or feedback for us, we’re all ears. Thanks for your support.

      Julian

      October 22, 2018 @ 3:29 pm | Reply
  9. Saheb Biswas:

    Very poor support and services.

    October 20, 2018 @ 3:51 am | Reply
    • Hi Saheb, please email me at julian @ alpharacks.com with your email, ticket number, invoice number (or a way for me to identify your account), and then I would love to take a look and provide a resolution if any issues exist.

      Thank you for your time

      Julian

      October 22, 2018 @ 3:31 pm | Reply
    • Stefanie Johnson:

      Here too. They just won’t offer a solution on any question. Just sales, sales sales $$$

      October 28, 2018 @ 10:01 am | Reply
      • I am sure if this was the case, we wouldn’t have over 35,000 active customers and growing daily, and in business 5+ years and counting, with historical data of exponential growth year by year.

        My offer still stands for help – I am always available to speak with any client personally at julian @ alpharacks.com

        Julian

        October 30, 2018 @ 1:43 pm | Reply
  10. Hello Julian,
    I would like to know a few things,

    1. IP4 is dedicated and already bundled with the package or not
    2. What about root access? I would like to install Apache, PHP, MongoDB in the VPS, is that possible?
    3. I would like to purchase for a 1-year plan, what will be the amount for next year?
    4. What is the basic difference between KVM & OpenVZ?

    October 20, 2018 @ 4:45 am | Reply
    • Hi Santanu, sure:

      1. Yes, all VPS plans include a dedicated IPV4 Address

      2. Root access is included with all VPS plans, both OpenVZ and KVM.

      3. The renewal price will remain the same next year :-). We do not do any price hikes and never have.

      4. KVM servers allow you to run your own kernels and support almost any operating system. This is useful for clients who are looking to run their own kernel, or run Docker for example.

      If you don’t, then an OpenVZ based VPS should work just fine.

      Julian

      October 22, 2018 @ 3:33 pm | Reply
  11. I have a previous black friday offer from them (1GB ram/swap, 20gb hdd, 1gbit uplink, will renew it soon)

    I can’t say much about their support since I didn’t contact them at all.
    The VPS had some downtime but by the time I received the alert/notification, the server was back up so didn’t see the point in contacting them.

    Can’t say much about performance since it sat mostly idle, recently used it for remote backup.

    There was an incident one time where the VPS was offline/shutdown, no idea why since at that point the VPS was idle for about 2-3 months.

    TL;DR: For this price, I recommend them. Definitely better than some of my other low end boxes.

    October 20, 2018 @ 11:53 am | Reply
    • Thanks for the recommendation! I’m glad that all in all you are pleased, however, I’d also like to look into any incidents that you mentioned to ensure an even better experience for you :-)

      I’m always available via email at julian @ alpharacks.com

      Thanks again

      Julian

      October 22, 2018 @ 3:34 pm | Reply
  12. Wale:

    Bought 2 reseller accounts from alpharacks during their last offer. Both have been unusable with downtime far exceeding uptime.

    October 20, 2018 @ 1:45 pm | Reply
    • Hi Wale, I understand and my apologies if you had to go through any of this. I’m not aware of such issues, can you please send me an e-mail at julian @ alpharacks.com and I will make sure you are taken care of?

      Julian

      October 22, 2018 @ 3:35 pm | Reply
      • Wale:

        Sent a mail to Julian. 5 days. No response.
        Good job!

        October 31, 2018 @ 9:48 am | Reply
  13. kiko:

    Hello, no windows in KVM plans ?

    October 20, 2018 @ 7:14 pm | Reply
    • Hi Kiko, KVM supports custom ISO mounting, so if you want to bring in your own ISO you can do that.

      We also have Windows VPS plans available on our website. Or you can contact us for a custom quote :-).

      Julian

      October 22, 2018 @ 3:37 pm | Reply
  14. This offer is very tempting. I’ve been a customer for about 2 years without any significant issues.

    October 20, 2018 @ 9:43 pm | Reply
    • Thank you for sticking with us for so long! We appreciate it a lot.

      October 22, 2018 @ 3:37 pm | Reply
  15. Marion:

    Tempting offers, why must you do this J! :P

    I just added a 768MB VPS, which I’ll purpose as a VPN server. This makes my 3rd VPS server with Alpharacks.

    October 21, 2018 @ 12:37 pm | Reply
    • Well, either way you can’t go wrong! :-) Thank you Marion, we appreciate the support and the patronage!

      Julian

      October 22, 2018 @ 3:38 pm | Reply
  16. David:

    Picked up a reseller hosting to migrate my sites from StableHost.com. Unfortunately, Stable Host diminished in quality since they got bought out by some Swedish Company (and I only recently found out they were).

    So far, the Alpha Racks guys here have been more than accommodating especially on a weekend. Not only a much better price, but more features and better servers. I love their reseller resources section.

    Thank you Julian and team and keep up the Fantastic work!

    October 21, 2018 @ 1:12 pm | Reply
    • Hi David, thank you for sharing your experience! Welcome to AlphaRacks and in case you require any further assistance, please don’t hesitate to contact us.

      Julian

      October 22, 2018 @ 3:39 pm | Reply
  17. Andrea:

    How is it even possible for their KVM to be so cheap. Is there any catch here? Whats the uptime

    October 21, 2018 @ 1:35 pm | Reply
    • Hi Andrea, there is really no catch! We’ve been in business for many years, and have thousands of servers deployed successfully. This is a limited time promotion available exclusively for readers of LowEndBox, meaning the order links will be closed for ordering once we have sold the quantity we’ve set aside for this promo.

      We have a 99.9% uptime guarantee in place.

      Julian

      October 22, 2018 @ 3:41 pm | Reply
  18. Anonymous:

    Is Ubuntu 18.04 available on KVM instances? The shopping cart page only has up to 16.04.

    October 21, 2018 @ 9:25 pm | Reply
    • Hi, I will go ahead and add this now. You can always reinstall your VPS later on in the SolusVM control panel too, so don’t worry about your shopping cart selection being a permanent choice.

      Julian

      October 22, 2018 @ 3:42 pm | Reply
  19. Jon Snow:

    Hello. Is custom ISO allowed on KVM plans ?

    October 22, 2018 @ 12:28 am | Reply
  20. Dan:

    I’ve had shared and VPS account with AlphaRaks for almost a year. This is THE WORST hosting company that I have used. VPS went down, it disjointed from control panel, so no restarts were possible, support team didn’t help, wasting me 2 weeks. The shared account was the slowest ever, a lot of downtime, all emails going into SPAM folders or never received. The end result, I canceled both accounts. Usually you get what you pay for, but this hosting company is a pure joke….

    October 22, 2018 @ 12:38 am | Reply
    • Hi Dan, this is not what we strive for.

      While you’ve reported that you were already with us for a year, you can send me an e-mail at julian @ alpharacks.com – I’d like to personally review what occurred and make it right with you.

      Julian

      October 22, 2018 @ 3:44 pm | Reply
  21. Gregory:

    Jul is the man! Needed to deploy 50 servers quickly before Monday, and he hooked it up with a discount too.

    October 22, 2018 @ 1:44 am | Reply
    • Hi Gregory, its a pleasure and I’m glad I was able to help :-)

      Julian

      October 22, 2018 @ 3:45 pm | Reply
  22. Anonymous:

    Is Ubuntu 18.04 supported on KVM instances?

    October 22, 2018 @ 3:08 am | Reply
    • Yes, it is. We are getting this added now.

      Julian

      October 22, 2018 @ 3:46 pm | Reply
  23. Kevin:

    Hello,

    I was wondering if your reseller nameservers are white-label?

    Thanks in advance.

    October 22, 2018 @ 4:44 am | Reply
    • Hi Kevin, thanks for asking as we actually see this as a frequently asked question. Yes, the nameservers are whitelabel :-)

      In case you have any further questions, please feel free to ask!

      Julian

      October 22, 2018 @ 3:47 pm | Reply
  24. For alpharack you should not have to offering vps here before fixing vps quality, especially openvz. The network is very bad….

    Thanks..

    October 22, 2018 @ 4:54 am | Reply
    • Hi,
      “No Matches Found” when attempting to search you in our client base, can you email me with a way to pull up your account so I can help? My e-mail is julian @ alpharacks.com

      Thanks for your help!

      Julian

      October 22, 2018 @ 3:48 pm | Reply
      • Please check ticket #332783

        October 25, 2018 @ 9:27 am | Reply
      • mark:

        Just filed ticket # 388787 as well if you could take a look. Haven’t been able to access my purchased service since I purchased it yesterday.

        October 28, 2018 @ 8:41 am | Reply
        • Your order has been activated, thank you for choosing us.

          Julian

          October 30, 2018 @ 1:45 pm | Reply
          • Mark:

            Not activated as I still can’t use the service despite a total of 3 confirmations (this one and 2 in the ticket) that it was activated. It has been more than 24 hours since the last contact after being told I would be updated soon.

            November 2, 2018 @ 5:11 pm
  25. Jacob:

    (Small) customer ever since they were known as RIJX. No issues for 3 years and counting. Solid bunch.

    October 24, 2018 @ 12:03 am | Reply
  26. Could you please provide an update for my ticket: https://www.alpharacks.com/myrack/viewticket.php?tid=600462
    It stays without any responses from your side for 2 days.

    About the ticket: I payed for my VPS and have a receipt, but alpharacks keeps my order as pending because of the glitch in their system.

    October 24, 2018 @ 8:14 am | Reply
    • Hi Mike, Josh took care of this for you on the same day and already updated your ticket at that time. :-)

      In case of any further assistance required, please don’t hesitate to contact us.

      Julian

      October 25, 2018 @ 6:16 pm | Reply
  27. CCH:

    Finally got a refund from them. Bought a reseller and the ip was blacklisted, the server was at 86% and the mysql and mail server where down when they provisioned it. There response was a new IP for 10$ well no!

    October 24, 2018 @ 11:32 am | Reply
    • Hi CCH, that sounds unusual. I’d like to intervene and take a look if you don’t mind, and address this internally however necessary. I sincerely apologize about any confusions, as all services are supposed to be delivered with clean IP addresses by default.

      Can you email me at julian @ alpharacks.com ?

      Julian

      October 25, 2018 @ 6:18 pm | Reply
  28. K:

    I tried to order, but there’s no support for Ubuntu 18.04. Can I upgrade after the order?

    October 25, 2018 @ 7:31 am | Reply
    • Hi K, yes, on our KVM VPS, after you order you can reinstall in the SolusVM VPS control panel to Ubuntu 18.04.

      We will update the order forms shortly, but you can always reinstall afterwards.

      Julian

      October 25, 2018 @ 6:21 pm | Reply
      • Ben:

        I’ve Just been told by one of your support staff that you won’t be supporting 18.04. I tried to install it twice but it wouldnt boot, and now they are saying it won’t be supported. Thats quite dissapointing as part of the reason for buying the vps was under the understanding that 18.04 would be available. I really hope your support stuff will pull there head in and just get it working properly. There’s no reason not to support it. ticket no#308221

        November 12, 2018 @ 10:39 am | Reply
  29. Hi,

    Well, Alpharack is good and I am with them for about a year now. I am definitely going to renew my VPS with them in a couple of weeks. I got my VPS in a Black Friday offer and using it to run 2 small Nodejs based applications.

    There is nothing serious I encountered except some small issues with IPv6 IPs.

    Cheers from Pakistan to Julian and the team of Alpharack.

    Thanks

    October 26, 2018 @ 11:03 am | Reply
    • Hi Usman, thanks a lot! A lot of friendly clients from your country I’ve noticed too :-). Cheers as well.

      Julian

      October 30, 2018 @ 1:44 pm | Reply
  30. smallhead:

    I ordered one on 10/24, after 3 days, the status is still pending

    October 27, 2018 @ 8:28 pm | Reply
    • Not seeing any pending orders, what’s your Order ID?

      October 30, 2018 @ 1:47 pm | Reply
      • Mark B:

        He probably means that the service is in a pending state like mine is (after the order has been confirmed). Just to give another data point I have ticket active since 10/28 for a purchase I made on 10/28. On 10/30 they managed to confirm payment from 2co after I sent a receipt, and have made 2 replies saying they “activated” my service. However my service is still in a pending state and unavailable for use. I’m currently waiting on a follow up response as it seems they have escalated it to their Technical Division.

        November 1, 2018 @ 8:08 pm | Reply
        • Mark B:

          Adding a quick update: I was able to work with support to get my machine up to date and with the correct resource allocation by 11/4. While I’m disappointed it took about a week from paying to finally getting my VPS properly activated, I can report that support was generally prompt and positive, with most replies in under 24 hr.

          November 5, 2018 @ 5:02 pm | Reply
  31. Abigail Johnson:

    Lack support. No refund policy for cancelled services. I feel not treated as a loyal customer. One advice, never but never buy anything from this company. Tons of alternatives.

    October 28, 2018 @ 10:00 am | Reply
    • Another unvalidated case similar to the above. Not surprisingly, no matches found, here’s a screenshot upon searching your name in our database: https://imgur.com/a/QttBPYs

      Please email me at julian @ alpharacks.com to validate your review, and I can help resolve issues, if any exists.

      Julian

      October 30, 2018 @ 1:49 pm | Reply
  32. Kim Henry:

    I has an account reseller hosting.
    Maybe you have oversell?

    Service Version Status
    apache_php_fpm up
    clamd 0.99.4-3 up
    cpanel-dovecot-solr down
    cpanellogd up
    cpdavd up
    cpsrvd up
    crond 1.4.4-16 up
    dnsadmin up
    exim 4.91-3 up
    ftpd 1.0.47 up
    httpd 2.4.35 up
    imap 2.2.36 up
    ipaliases up
    letsencrypt-cpanel up
    lmtp up
    mysql 10.1.36 down
    named 9.8.2-0.68.rc1 up
    nscd 2.12-1.212 up
    pop 2.2.36 up
    queueprocd up
    spamd 3.4.1 up
    sshd 5.3p1-123 up
    System Information
    System Item Details Status
    Server Load 19.040527 (24 CPUs)
    Memory Used 36.31% (17,900,344 of 49,296,268)
    Swap Used 3.2% (1,342,392 of 41,943,036)
    Disk Information
    Device Mount Point Usage Status
    /var/tmp /var/tmp 84% (3,037,762,736 of 3,801,173,888)
    / / 84% (3,037,762,736 of 3,801,173,888)
    /boot /boot 6% (114,120 of 1,998,672)

    October 28, 2018 @ 11:52 am | Reply
  33. Tony Nguyen:

    About Reseller Hosting Plan, what is your lowest PHP version? I’m looking for PHP 5.4. Could u provide it for Shared Hosting or Reseller Hosting Plan?

    October 29, 2018 @ 5:02 am | Reply
  34. Justin:

    KVM`s are still oversold ? Still no support ? Why this crap “company” still posting their plans ? They should not be allowed to post here ANYTHING.

    October 30, 2018 @ 2:38 am | Reply
    • Hi Justin, if you haven’t used our services out for yourself, I don’t think you should be in a position to be making such assumptions. 35,000 active customers and 5+ years in business and counting can speak otherwise ;-)

      Julian

      October 30, 2018 @ 1:52 pm | Reply
  35. Mehmet:

    Stay away from this provider!They are lack of confirmation in payment.I paid to extend my service in 25.10.2018 and already sent them my confirmation mail but now they suspended my server and they added late fee on 30.10.2018 this is unacceptable.
    Stay away from Joshua Collishaw he is not helping on any subject.Just wasting your time.
    For information ticket number 340072.
    Here is my confirmations on 2co:

    Order Number : 206682827510

    http://www.alpharacks.com ( http://www.alpharacks.com )

    Contents of your purchase :
    Cart ID : 500307
    Vendor Product ID : 500307
    Product Description : Vendor site cart purchase: Invoice 500307
    Product Name : Cart Purchase: 500307
    Quantity : 1

    Total : 14.22 ( USD )

    Hello,

    Thank you for contacting 2Checkout.

    Your order #206682827510 was successfully processed at 2018-10-25 04:21:24.

    Let us know if you have further inquiries.

    Best Regards,

    Alexandra M – 2CheckoutImage

    ref:_00DA0JY4K._5002A1QL8Xo:ref

    October 30, 2018 @ 4:50 am | Reply
    • Hi Mehmet, I’ve responded to your ticket and went ahead and took care of this matter for you.

      Have a great day ahead!

      Julian

      October 30, 2018 @ 1:51 pm | Reply
      • Mehmet:

        Yes you responded my ticket but havent activated my server back.Also you told terminated my server and wiped all my data.Where is my server now?I cant see on vps control panel or your website.
        Payment confirmation is your responsibility.If you cant confim it on 5 days its not my problem.Even after confirmation you terminated my server, i want my server back with my data.

        October 31, 2018 @ 5:33 am | Reply
    • Joshua Collishaw:

      Sorry to hear about myself not being helpful in your situation Mehmet, which is certainly not the impression in which you should feel! We have reviewed the systems and have since corrected underlying issues with our payment gateway. Now, we are hoping this issue will no longer continue.

      Once again many apologies in this instance, and thank you for being a customer of Alpha Racks.

      If you ever need us, we are always willing to be of assistance to yourself and your business.

      Cheers

      Josh

      November 12, 2018 @ 10:24 am | Reply
  36. Ryan Green:

    I have been an AlphaRacks customer since 2015, and have nothing but positive things to say about them. If you are looking for a painless deployment that is cheap and reliable, these are the guys you should be going to.

    October 30, 2018 @ 5:28 pm | Reply
  37. Jim:

    Do any of the KVM or OpenVZ plans provide VM backups, either automatic or on-demand?

    October 31, 2018 @ 7:52 am | Reply
  38. Quhar:

    Is Debian 9 supported on OVZ instances?

    October 31, 2018 @ 5:18 pm | Reply
  39. USMAN:

    Gr8 company…. i have been their vps hosting customer since 2016 ! And now having over 10 active VPS with them without issue.

    November 1, 2018 @ 2:07 am | Reply
  40. Waqas:

    Hello, don’t buy servers from this company, i paid them for 1 GB Vps and they give me 256Mb vps and 15Gb HDD instead of 20GB.
    Totally Cheaters they are, don’t buy from them.
    See screenshot below.
    https://prnt.sc/ld6qwn
    https://prnt.sc/ld6r6p

    November 1, 2018 @ 12:04 pm | Reply
  41. Mike Solstice:

    About one of the worst support experiences I’ve ever had. I’ve requested a refund per their refund policy 3 days ago, Gary Martin promised a refund and I have gotten no updates since. Just emailed Julian directly as he appears to be the go-to guy for issues, and I’m hoping we can get this resolved at which point I will update this review but at this point I would say stay far, far away from AlphaRacks. The reseller packages have extremely limited functionality to the point of being near worthless. Support will argue with you, they do not read the tickets, miss critical points and just all in all this has been a horrible experience.

    November 1, 2018 @ 11:20 pm | Reply
  42. oltimer:

    Beware of these guys. They oversubscribed on most of their VPS. My experience was good for the first month, then it all goes downhill from there. I recommend you use them for testing purposes only and pay on the monthly basis. Don’t ever use these guys for permanent hosting.

    Now I am on the market for a stable and cheap VPS provider. Can anyone on here recommend a good one?

    November 1, 2018 @ 11:33 pm | Reply
  43. oltimer:

    Hello guys, I just want to put my 2 cents in the comment section about my experience with this company. These guys oversell their VPS, it is great for the first month then everything goes downhill from there. I recommend you don’t use them for permanent hosting of your sites and never go for the full year VPS.

    Applies to their OpenVZ and KVM VPS.

    My experience with them has been horrible. Now I am on the market for an alternative stable and cheap VPS.
    If any of you guys can recommend a good one. Please reply.

    November 1, 2018 @ 11:44 pm | Reply
  44. Bernd:

    Do these guys still store passwords in plaintext? Lol

    Also from one of my old VPS I bought I keep receiving emails in Chinese with no way to unsubscribe, no thanks even if it is that cheap

    November 4, 2018 @ 1:58 am | Reply
  45. brettco:

    Julian
    Please look into ticket #410587. Ted’s reply conflicts with the offer as listed above
    Thank you

    November 4, 2018 @ 8:17 am | Reply
  46. Frank:

    Hi all,
    Please stay away from them if you want to avoid troubleshooting their infrastructure. I needed to open a ticket to get my VPS. Then, I had to prove that my IP address was in conflict with another one. The support asked me for my root password to troubleshoot and after that, reinstall the whole thing. Total waste of money without refunds.

    November 6, 2018 @ 7:42 am | Reply
    • Mason G:

      Hey, I have the exact same issue!

      It seems like packet loss at first, until you realize SSH is hitting some other server.

      How did you manage to convince support that it was an IP conflict? I am trying to convince them at the moment but haven’t gotten through to them yet.

      I think this server is a great deal and the actual server performance seems great when accessed over the Solus VNC console. Just having this network issue.

      November 12, 2018 @ 12:03 am | Reply
  47. Nathan:

    I ordered and paid straight away and this was over 2 days ago! I submitted a ticket as soon as I realised it didn’t pickup my payment and they requested proof that I forwarded within 45 minutes and no updates. Can you help Julian?

    November 6, 2018 @ 11:55 pm | Reply
  48. Liam:

    My journey with AlphaRacks actually did not start by my own choice/determinism – as I was not aware of these guys until they bought out my VPS provider I was with, called Rijx.com (at the time). I was a bit skeptical/unsure at first, but fast forward to many years later, I am certain enough to say that the AlphaRacks team have earned my trust, respect, and my business. I’m still on a grandfathered-in, legacy plan for $5/year which is absolutely amazing. I love how they do not raise your prices and do honest business. On a few occasions I’ve had to contact technical support for a question, I’ve always gotten answers in a timely manner (under an hour which is pretty good for the price!). All in all – I would recommend, and I’m even considering adding additional servers at this point with them, now that I’m almost getting to that point where I need to.

    November 8, 2018 @ 1:40 am | Reply

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