Francisco, from BuyVM, are restocking their popular KVM storage VPS with 124 of the popular 250GB storage plans this Monday Feb 04. Francisco brought down the price of the smallest package by $0.5 to offer it to LEB community. All other plans including the famous yearly plans will also be restocked tonight.
BuyVM KVM 250GB Storage VPS
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You will notice that the plan has been upgraded to offer more memory at the same price. Francisco says that “Prices haven’t changed, the upgrades are simply because we have quite a bit of RAM spare on each node.” They have also upgraded some other storage plans as well but I would not discuss them here.
As well as a lot of Linux distros, BuyVM also offer Windows 2003. Users get 10x their total space as bandwidth allocation, previously different plans were capped at different port speeds. Additional bandwidth is also available as an add-on. Move information on stock quantity location-wise can be seen in this sleak website DoesBuyVMhaveStock.com.
Since 2010 BuyVM have been regularly featured on LowEndBox and have came top three in every top providers poll. They were the first provider to offer a vps at the $15 year price point and have kept innovating: they’re currently building their own control panel (Stallion), they were the first provider to launch SSD Cached nodes and offer filtered DDoS protected IP addresses. IPV6 is currently provided over a BGP tunnel since their upstream provider, ColoCrossing, can’t deliver native IPV6 at present. Once they do have it launched, BuyVM will switch and become truly native.
Paypal and Google Wallet are the acceptable payment methods. You can read their Terms of Service and Acceptable Usage Policy by clicking here. You may also want to have a look at this ‘Frequently Asked Questions’ page, which answers the most common questions.
Network Information
They have moved to Fiberhub in Las Vegas. The San Jose location is no longer available.
Test Files: http://speedtest.lv.buyvm.net/
Test IPv4: 205.185.112.1
Test IPv6: 2605:6400:2:fed5:feed:face:dead:beef
Related Posts:
- EvoRack – $7/mo 2GB KVM VPS in USA & Canada - November 5, 2014
- LunaNode – $7/month 1GB SSD KVM in Chicago - February 26, 2014
- RamNode – $3.48/Month 256MB SSD KVM VPS in Atlanta, Seattle and Netherlands - February 24, 2014
FYI – WHMCS description still says:
Unlimited Transfer
100Mbit Download/5Mbit Upload Cap
God dammit Anthony >_>
I’ll have Aldo fix that quickly.
Francisco
What did I do? <_<
Bahaha :)
Francisco
Right
Yea yea it’ll be fixed up in a few minutes :P
Francisco
Hehe.. You are faster than me :p
Just want to add a personal comment that for me (in PK) Las Vegas is approx 105ms more expensive than your previous San Jose location
Abovenet should hopefully trim that back for you ;)
Granted, all of our Pakistani clients use our east coast location.
Francisco
Awesome!!
Do the upgrades apply to the previously purchased storage plans, or do they retain their original spec?
All RAM upgrades will be retroactive, I just need to apply the queries :)
Francisco
I am using BuyVM from june maybe july last year ,and is running well except they moved to Vegas. Francisco was driving?
Bahahaha.
Dammit :P
No, I don’t have a drivers license. The driving thing is an ongoing joke the guys are doing.
Francisco
finally i have backup vps of 500Gb :D Thanks!
WOW! In stock! That’s incredible! :-D
Beautiful! I’d like to see you push these more. Let’s not forget a 512mb RAM KVM with 500GB storage for $15/m and then the real beast… 1GB KVM with 1TB storage for $30/m. May be over LEB price, but those are sick deals considering the quality of the source.
So far I’m loving the Vegas network. My ping from work/home dropped by roughly 50% over San Jose, and the bandwidth acts as though it has a bit of breathing room it didn’t have over there. No secret that I like BuyVM because I like the guys running the show, but the key is that as the market shifts in favor of their pricing appearing more “normal” than it did when they started, they continue to increase the quality of the product offered. It’s not hard to tell that it isn’t about money.
We’ll be upgrading our connection in LV to a 10gig in the coming bit :)
Depending on how this sale round goes, I may go to Vegas in March to build a few more.
Francisco
Please do
Please do what? :)
Francisco
Add more stock in March – I’ll need some cheap remote backup space around that time for a project and I don’t want BuyVM to be sold out :(
Only one stock last!
LV Storage-250GB 1 2013/02/05 at 12:26 AM Order Now
Hurrrrrry
Nah we keep stock under control to lesson the burden on Aldryic.
Francisco
BuyVM sold out of the 250GB special. I saw 0.
Now it is restocked with another 20 and other storage plans have gone up in inventory too.
Check again :)
Aldryic has been loading in batches of 10 – 20 at a time just to keep things under control.
Francisco
When do you expect to provide _native_ IPv6 addresses in Las Vegas ?
Up to now, it’s tunneled although not advertised as such…
Host Loss% Snt Last Avg Best Wrst StDev
1. 2605:6400:2:fed5:49::3 0.0% 3 0.1 0.1 0.1 0.2 0.0
2. frantech-2.tunnel.tserv2.fmt.ipv6.he.net 0.0% 3 19.2 19.4 19.2 19.8 0.3
3. v702.core1.fmt1.he.net 0.0% 3 17.9 18.3 17.9 19.2 0.7
It’s mentioned right in the description that we use a BGP tunnel.
We own the IP space :)
I’m still waiting on Rob to finish up the BGP side of his V6 deployment.
It’s actually the one thing I fumbled on with this move. I didn’t even bother asking if he had native V6 and was caught off guard.
Once our V6 session is up I can add him as a peer, remove HE, and it’ll be truly native.
Francisco
Will you guys be restocking the yearly plan for NY tonight or is it all out of stock?
It’s all sold out :(
Francisco
Was looking at BuyVM then saw this post, thought there’s a discount for regular plans. :P
Anyway, http://doesbuyvmhavestock.com/ still says San Jose, CA on top.
I’ll have Nikki fix that :P
There’s no discount for the other plans, just for the $7/m storage ;)
Francisco
Ordered one :)
oh no … Out of Stock..
I’ll have the 250G’s reloaded in just a bit :)
Francisco
Reloaded.
Francisco
Please have some KVM template,I don’t want to waste time on installing system.
Stallion v1 doesn’t support templates at this time.
They’re planned to be put in place in stallion 2 at some point but not at initial release.
Francisco
Unfortunately for me, I recently had to leave BuyVM due to their new (January 1) payment policy. They used to accept regular Paypal and credit cards, but now the only payments they accept are Google Wallet and VERIFIED Paypal. “Verified” in Paypal terminology means Paypal has access to your checking account and can yank money out of it if they feel like it, and then you have to battle with them to get it back, while meanwhile your rent checks bounce because Paypal has your money. This is the subject of many Paypal horror stories so I’ve so-far managed to avoid it. I also don’t want to use Google Wallet (one online payment account is enough for me), so I have no way to make further payments to BuyVM and as a consequence I’ve had to move my stuff to another host (OVH in my case).
Of course BuyVM can do whatever it wants, but out of the dozen or so hosting places I’ve dealt with, BuyVM is the ONLY one so far with these requirements. It frankly comes across to me as a sign of an immature business, or one with too small margins to survive on regular, credit card funded payments. BuyVM has generally presented itself as a solid operation that offers good value but doesn’t try to compete with the bottom feeders, and it’s worked well for them, drawing clients who are willing to pay a little more and appreciate what they are getting. This change seems to be in the wrong direction for that picture, but whatever.
I’ve generally enjoyed dealing with BuyVM and have been satisfied with the VPS’s I’ve had with them, so I’m sad to go. On the other hand, while the LEB thing has been fun, my appetite for machine resources has grown to the point where I’m better off with dedicated servers for multiple reasons. So OVH is a better home for the stuff I was doing with storage VPS’s anyway. Your mileage, as they say, may vary.
I do think LEB.com should mention this requirement when posting listings from BuyVM and any other hosts that take up the practice. At least for some of us, it’s a significant issue.
Hi Paul,
We’ve had very few people have an issue with the verified status requirements. I think to date we’ve had about 10 people in total have issues with it.
The only time paypal would even consider going to your account is if you owe them money (chargebacks put against you that you didn’t pay, auto subscription payments, etc). I’ve used paypal in a fully verified format for going on probably 15 years now and have never had paypal ever go to my regular bank account for cash unless one of the above things had occurred.
I know paypal doesn’t have the greatest name when it comes to customer service but as someone who has put ridiculous amount of money through them, they’ve not caused us any issues unless we’ve caused them issues first (extremely rare).
I’m not sure what country you’re based in but you could always get a pre-paid credit card from your local grocery store/pharmacy and just throw whatever money you want against it. It’d let you get a lot of the headaches since google supports them just fine.
The move to google was to protect ourselves during the rare times we do get chargebacks. Alas, paypal’s webpayments pro gateway doesn’t give sellers any chance to dispute cases. The fee’s
aren’t what piss us off in these cases either, it’s the fact they aren’t even willing to listen
to supporting evidence.
I wish you all the best with whomever you decide to work with now and hope to some day work together again :)
Francisco
This is what I do, to deal with the “my rent money is held up because Paypal took X amount from me” situations.
I got a free online checking account(ally, ingdirect(now crapital one), add money to it from your regular savings/checking account at your regular bank to the new checking account.
Use new checking account for stuff like Paypal, Amazon, etc.
So when someone decides to get your password or someone hacks into the system and steals some db full of cc numbers, the CC they have from you only has a limited amount of money on it and is not going to cause your regular bank to “freeze” your funds as they proceed with their “investigation” of your fraud case. If something happens with this free checking account, you go through some BS to get it cleared up, but it’s better than having all your money frozen or waiting for it to be replaced after you have been owned.
Fran, thanks for the nice response. Of course I’d come back if a better payment option was offered, but I can’t go along with either of the current ones. Have you looked at Stripe? Ipxcore uses it and I think the place where I work also uses it.
I’ll skip a bunch of stuff but ere are a couple of links about Paypal. As the CNN one shows, they had a FU attitude for many years, though it looks like new competition is finally making them start to clean up their act. The NYT one is about what a scam verification is.
http://money.cnn.com/2013/01/21/technology/paypal-frozen-funds/index.html
http://www.nytimes.com/2010/03/28/your-money/28haggler.html
Your mention about almost everyone being willing to enroll in verification doesn’t surprise me, given how hard Paypal pressures people to do it. As a security implementer it makes me wince and smile at the same time. The malware epidemic we keep hearing about is from those same people clicking .exe email attachments indiscriminately. Anyway I’m not going to do it.
The thing about PP having no dispute procedure for its web gateway is new to me but I guess it fits the general picture. Without wanting to sound like Abe Simpson, I’ve generally thought of Paypal as a payment method for personal transfers (people selling their old crap on Ebay) and for merchants that are too new or shaky to get regular credit card merchant accounts and could potentially vanish with a pile of cash, thus the bias against the seller. That’s what I meant by “immature business”. BuyVM has presumably established enough by now to get a better processor that treats it like a real business and handles dispute in a sane way. So I don’t see why it doesn’t do that.
Dano, the idea of opening a separate checking account just to deal with a 7 dollar VPS is silly. It’s a good and advisable plan for frequent sellers who transfer funds OUT of Paypal, but I only make occasional purchases and very rarely sell anything. The proceeds of any sales find their way into more purchases and the amounts are small enough that I don’t mind balances sitting around temporarily. I can only think of one other time when I wanted to buy something and PP verification was an issue (the guy sold a lot of stuff on ebay and required verification for PP). On that occasion the seller let me pay by money order, problem solved.
Where I work we use a lot of Amazon EC2 every month and I’d expect that we pay by check. I know for sure that Amazon takes regular credit cards. I can accept that PP verification might protect the seller a little bit more, but the observable fact is that the need for such seller protection mostly seems to occur in scammer-vs-scammer Ebay-like environments. Everyone else does fine without it. If normal CC processing means buyers have to pay a few percent more, it’s worth it to avoid dealing with the additional hazards and friction of another company (Paypal) wanting its hands in your bank account (or even wanting you to sign up with them).
I have a small BuyVM credit balance left from my storage VPS cancellations, so if it’s ok with Aldyric then I probably want to use it for a $15/yr OpenVZ plan. I won’t have any way to renew under the current payment setup, but a year is long enough that something might conceivably change by then.
Anyway, my .02 is that BuyVM has a lot of strengths and pursuing this current petty path doesn’t seem like the greatest way to capitalize on them. YMMV.
Hi Paul,
Well, I’m sorry. I wish there was something else I could recommend short of the prepaid card. If you see yourself using us long term, then loading up a $100 card wouldn’t be a bad idea. You keep things under your control (read: it can’t be charged extra) and you save some cash paying yearly too.
As mentioned, though, Aldryic spent a lot of time auditing where our biggest points of fruad were and found that the vast majority was those accounts or how paypal allowed CC’s to make payments to us. We’re aware it’s possible to jack someones fully verified account but the times that has happened is extremely rare (read: I’m not sure if it’s ever happened around our parts), but fraud payments from unverified was a very common thing.
Since the whole unverified paypal thing is entirely Aldryic’s own codebase and not something built into paypal or WHMCS, I’ve asked him to add an exempt option to the system for clients that we know are good for it and not a problem.
Since I don’t have your full name here, just ticket and link this very comment and I’ll get on his hooves about integrating it (shouldn’t be more than a few if statements).
Thanks again and hope to hear from you soon,
Francisco
Fran, thanks. The change you’re describing wouldn’t just be an if statement (plus a database column); it would also need a business process to decide when to give someone the exemption; possible conflicts with customers if the flag has to be taken away from them later, or if someone wants it but doesn’t get it; and maybe most importantly a change to (my reading; maybe I’m wrong) an apparent explicit strategy on Ald’s part to try to systematize everything possible, and not have any exceptional or favored customers, because of resulting hassles from unequal treatment. That last is a policy topic outside my competence and internal to your company and it wouldn’t be right for me to give unsolicited advice even if I was qualified, so I’m not going to say that the strategy is wrong. I just wouldn’t be surprised if Ald pushes back at the request, for reasons that have a certain amount of logic to them. Either way, I don’t feel entitled to or needful of a special exemption, though I guess I’d take it if it was offered. It does sound hard to offer it to new customers (no track record with BuyVM), and established ongoing customers wouldn’t need it (since they’d already verified with PP or signed up with GW). It would only help a few users like me who were around before the policy change but didn’t stay. I think Ald already decided we weren’t worth dealing with, and maybe he’s right.
The prepaid credit card trick is good to know about but I’m actually not too concerned about bogus credit card charges. At least in the US, there are good federal consumer protections about credit cards, so I’m fine with using real credit cards (debit and prepaid cards are worse, and I especially wouldn’t use a debit card). My main precaution against CC theft is not letting too many places store the card number (decrease attack surface) and use Paypal or money orders with non-established sellers. My issues with Google Wallet are 1) it’s another account to sign up for, with another N pages of obnoxious lawyer-written user agreements that I don’t want to read or be subject to; and 2) I have an aversion to Google itself, as they are a privacy-invading octopus (Paypal’s fingers aren’t in quite as many different places).
I’m confused about one aspect of this conversation: if Google is treating you better in chargeback situations than Paypal did, doesn’t that just mean Paypal sucks, which isn’t exactly news? Aren’t other alternatives available? As mentioned IPXCore uses Stripe for direct credit card entry. I paid them with it a couple weeks ago and it was a very smooth experience, like BuyVM’s old Paypal direct-billing thing. I don’t know if Stripe is better for sellers than Paypal.
One observation I’d make is that BuyVM has historically sold its most popular products at very low margins, requiring tight cost control, while being constrained by equipment shortages so that there were usually more prospective customers lined up than there was stock available, so steering some people away with annoying obstacles didn’t impair the company since product was always sold out regardless. These days there is more inventory due to new gear and dc’s, margins are hopefully higher (gear has gotten cheaper without BuyVM having to lower prices), and continued growth may depend more on reducing sign-up friction than eliminating every possible bit of fraud losses. So maybe the trade-offs that led to the current policies have shifted and should be looked at again. Or, if BuyVM’s chargeback problems are caused by somehow attracting scammier clientele than other hosts, maybe that’s the real problem needing a solution.
One really simple solution to the problem of chargebacks might be to accept payment by check or money order, perhaps above some minimum amount to justify the nuisance of depositing them, and with a clearance delay for checks. One possible drawback is the relative anonymity of money orders attracting network abusers. I don’t know how big an issue that would be.
My most recent ticket (about something unrelated) was #455049 so that should identify my account.
(Christ you write a lot.)
When the policy went in place we had already planned to look into an exemption system to be put in place for clients like yourself and a few others that don’t like paypal’s verification process or google checkout. We were far too busy in Vegas, though, to get it all tied up. I’m fairly sure I know who you were on IRC and you didn’t make our lives any easier by moaning about the change.
We’ve not gone through a chargeback with google but from what we’ve seen the process is better. The main reason Aldryic put in a vote to move to it was the amount of detail he’s provided for every transaction, allowing him to improve his fraud protection system.
You wouldn’t be a ‘special case’ or anything as the system would be there for older clients. Newer ones in time could earn the rep but I don’t see why a newer client would signup then request to move to unverified.
We’ve spent the past month or so looking at ways to improve customer service during signup as well as actual support with their products. Some things are needed to be in place to make sure we’re able to enforce our TOS/AUP how we want. Paypal webpaymentspro system, alas, is unfair to merchants and even when we were fair and refunding people at our own digression, we were being debited a fee for doing so.
At the start we got lots of scammy people because they were going mad over the $15/y’s. As Aldryic has improved his systems the scammy people don’t bother even trying to signup since there’s so many other providers on here dying for a sale that’ll take the bite. I can’t remember the last time we had to suspend a user for an outbound flood – I really can’t.
We make extremely solid margins on all plans, including our $15/y’s. There is not a single plan we offer that’s a loss leader for us (minus maybe shared SQL but there’s other perks from offering it). If it didn’t make us a very healthy profit (and no, making $2/y profit on a $15/y sale is not a good margin) we wouldn’t bother offering it.
I’ve forwarded Aldryic your ticket ID so he can check your account and apply the flag if he deems so :)
Thanks again,
Francisco
My two cents:
Policies are put into place for a reason, knowing full well that any change, no matter what it is, will make some folks unhappy. While I’m sorry that your feelings about PayPal and Google mean you have to find hosting elsewhere; I respect your decision and am not going to waste your time trying to impress my opinion of said services on you.
I am personally against any type of exemption, as then we are clearly stating that one particular client is better than another client; given that we’ve built our reputation on “no such thing as special”, this would be a very quick way to essentially tell 10k other clients “This one person is better than all of you.”
No offense to ya Paul, but sorry to say I don’t see any reason as to why we should treat one (or certain) person(s) better than anyone else. I do really appreciate how understanding you are of the whole ordeal, though.
Yeah, that was me on IRC. I wouldn’t have brought the thing up during your move, except Aldyric had asked something like “while we’re sitting around with nothing to do, does anyone have any issues?”. I really did get the impression from his response, and also from the original email announcing the change, that he had no interest whatsoever in letting anyone continue to use unverified PP or in any alternate arrangements. If as it turns out there was more flexibility in the works, then that’s great.
Thanks for the help with this and I’m happy to keep using unverified Paypal if Aldyric will let me. I’d probably sign up less services than I had before (a lot of my stuff is CPU-intensive enough to really need the dedicated server), but it will be good to be back.
““Verified” in Paypal terminology means”
Absolutely nothing as far as protecting the merchant (especially if the merchant sells physical goods). There are plenty of scammers with verified PayPal accounts. We lost over $15K over a 2 year period to PayPal scammers and about half of them were verified. We finally decided to drop PayPal as a payment method and closed our account because their system is full of loopholes that allow scammers to rip off merchants.
“BuyVM is the ONLY one so far with these requirements.”
Torqhost and MisterHost.de also dropped PayPal’s “checkout with an account” and implemented the “PayPal verified only” policy last year. CloudVPS gained a new customer when Misterhost.de went PayPal verified only…
Yes, there are plenty of scammers with verified accounts. But if you keep accurate records, and take active measure to prevent fraud, then there is very little to fear. In the years since I started handling billing for Fran I’ve lost two cases, and both were due to having insufficient records (clients from before I started handling our records).
No offense коллегой, but if you lost 15K in two years then you need to fire your auditor.
Hello, Boss.
How can you afford to offer such cheap dedicated disk space? This is impossible!
Btw, ordered one. Waiting for the provision. Good luck with sales!
Nice, fat, servers :)
http://wiki.buyvm.net/doku.php/hardware
We don’t make as much per AMP as we would other plans/products, but I think storage is a fun market.
Francisco
Yes. Your normal KVM with 256mb ram and 30gb disk is $5/mo. Add $2 a month and you get 220gb more disk space and 1.5TB more BW. This is a no brainer awesome deal =)
Also, other providers doing OVZ storage can’t even come close to this price per GB.
You make me buy and buy again :)
I think not but just out of curiosity, are there storage VMs themselves backed up also?
Nope.
The most protection you have is the fact it’s RAID 50 :)
Francisco
Out of stock, any new storage VPSs coming soon?
I believe they re-stock on some intervals. To give chance to a lot of people.
Have at it :)
Francisco
There was stock I saw overnight. Now gone again :)
Holy buying spree folks.
Is BuyVM sitting on more stock for today? Let’s hope so.
BuyVM has restocked the 250GB plans :)
20 of them available now.
Some serious disk being offered.
I picked one of these up.
Took a bit to get use to the Stallion panel and the VNC installation of the OS. Not complaining, just different than local installs and the good ole SolusVM style instant deploy.
These run good. Peppy machine.
Don’t forget or at least be aware if you use Debian, BuyVM has a local mirror that doesn’t count against bandwidth and works well:
http://wiki.frantech.ca/doku.php/debian
The mirror should be mandatory in the /etc/apt/sources.list by default :)
Now with all this storage, all we need are more of the annual plans. Keep up the good work BuyVM!
Signed up, got flagged for fraud, ticket was responded to instantly, paid with Google Checkout. Got home from work, installed the OS and software I needed and was on my merry way.
Too easy, and now I have some off-site storage to fill up.
Also changed my e-mail address via ticket and again the response was 1-2mins from the time I hit submit. I think they have nothing better to do but sit and watch the ticket queue :P
Thanks, I’ve been wanting to get a BuyVM KVM for awhile but you all think it’s fun to be sold out all the damn time!
Welcome and thanks for the business :)
Francisco
Geez boss, see you folks added more stock, again.
What did you do? Buy a harddrive company out or what?
Haven’t paced the storage yet, but was sanity checking ioping, since often indicative of bad nodes, slow disks, etc.
— . (ecryptfs /REDACTED ) ioping statistics —
1051 requests completed in 1050326.3 ms, 20517 iops, 80.1 mb/s
min/avg/max/mdev = 0.0/0.0/0.1/0.0 ms
There is hardly any latency on the KVM storage. Might run some speed tests on the disk overnight to see what we get.
Went ahead and ran dd test:
dd if=/dev/zero of=test bs=64k count=16k conv=fdatasync
16384+0 records in
16384+0 records out
1073741824 bytes (1.1 GB) copied, 16.1219 s, 66.6 MB/s
Acceptable. Unsure what the load and disk activity is since active offers and new setups ongoing.
You’re probably limited by CPU at that point :)
You could try to see if AES is faster since the CPU’s have AES-NI.
Francisco
Don’t jump to conclusions yet :)
Above disk speed was on an encrypted container :)
This is a normal disk test on un-encrypted space:
dd if=/dev/zero of=test bs=64k count=16k conv=fdatasync
16384+0 records in
16384+0 records out
1073741824 bytes (1.1 GB) copied, 1.90536 s, 564 MB/s
Vrooooooom!
Gotta love 16 drive arrays :)
Francisco
Would you be able to install a traial version of Cpanel on my vps free?
And Would you be able to help/restore a cpanel backup of a site I plan to migrate from another host?
By the way, you dont have any Contact us email listed on main site.
Hi Tom,
Sure we can help with that.
Just ticket support and link this comment and we’ll get it done.
Francisco
@Francisco Dias
I missed it last time. Manage to order one this time. Pre paid 6 months. Great order.
It is long holiday here, can’t do the set up. Will let it idle till CNY holiday end. Hopefully, by that time, 10Gig route is up. :-)
Glad to hear it :)
Francisco
I want to buy a vps here, but it seems they do not accept clients some country:
They sales message:
“Missing or Invalid contact information
NOTICE: We cannot use translated or romanized addresses for our tax records. Please respond with the full address in the language appropriate for your country.”
I do not understand why they are so. my experience buying VPAS in another provider has no problem with the address.
What country are you based in?
Francisco
From the link to his website looks like he is from Indonesia
We are from Indonesia
I come from Indonesia and I have three VPS from BuyVM :)
Koq bisa bro?
katanya mereka hanya terima client dari Business registered di USA.
Just Create ticket and tell to Francisco that you have a verified Paypal Account with real credit card, real address… and Francisco will review your order…
Thanks for you suggestion, I will do it.
Thanks for helping this fellow out :)
As mentioned, just ticket us and we’ll take care of whatever issue you may be having.
Francisco
I did.
Now waiting your respond on ticket.
Thanks
hi i placed an order but my order marked as fraud..
can you do manual review on my order?
i have created a ticket [Ticket ID: 217653] and have uploaded my photo id/driving license
It’ll be handled in a few hours :)
Thanks for the order as well as taking the step of uploading the ID right away.
Francisco
I’d like to share my experience for other potential buyers out there.
I’ve been a BuyVM customer for about a year and half now and they have been great! So much cheaper than everyone else, but still very high bandwidth, performance, and very fast technical support response.
But most important of all, the stability has been great! Until now, that is. Ever since their move from San Jose to Las Vegas, the reliability has been very poor. I’m very happy that they have a public website tracking their uptime:
http://buyvmstatus.com/
On my server (ovz-lv-06) the uptime for the last 30 days is “96.77%”. That’s pretty poor by itself, but it’s actually even worse than it sounds, for several reasons. First, it wouldn’t be so bad if it was just one long downtime for the whole month. But instead it follows a pattern “up 1 week, then 1 day of up/down/up/down/up/down, then up a week, then repeat.”
Second, many times when their site says it’s “up”, my VM is actually down. It seems to take at least 15-30 minutes after they say it’s up for it to actually start responding to pings. (Maybe my vm is one of the last in line of the staggered startup? I don’t know. Personally, I wouldn’t consider the node as “up” until all the vms are actually started, but oh well).
Third, when they go down they often reboot the node, which means even more work after the server boots up to enter passphrases to get things started and whatnot.
I’m sure it’s just teething problems after moving to a new datacenter, but my advice is to wait until the servers can run at least 10 days without major downtime according to their own website. (Or better, according to actual users.)
Personally, the pain of their stability problems is still a little less than the pain of setting up a whole new server on a different provider, so I’m going to stay with them for a while longer.
Cheers..
Hi Charles,
Sorry about that. There’s nothing more I can say to the power stuff other than sorry and the DC is addressing it.
An RFO from fiberhub is here: http://www.fiberhub.com/wp-content/uploads/2013/02/FiberhubRFO2-14-13.pdf
With the network we’ve had some growing pains due to the fairly decent bump in speeds/etc that people have had. On the 12th we blew some buffers that made the router stop routing some of its traffic but was fixed quickly.
Once they offer a 2nd power strip open (A+B power) we’ll go down and address this.
Francisco
hi
When can we expect new VPS Storage plans?
Hi Jasiek,
We’ll have a few of the 250’s later today. We will be building a few more nodes in about 2 weeks so all plans will be stocked then.
I’ll see if the LEB writers will list us then :)
Thanks,
Francisco
That’s great :)
still out of stock :-(
We’ll have more storage on the 10th/11th of this month :)
I’m going to Vegas this Sunday for that very purpose.
Francisco
More OpenVZ & KVM too?
Yep.
Should have every plan in stock in Vegas come the 10th.
Francisco
Well, that’s a lie, sorry.
I’ll be in Vegas on the 10th so I’ll need a couple days to get it all assembled, tested, & racked.
But, next week for sure we’ll have everything in stock, including a bunch of 128MB OVZ’s :)
Francisco
That is some seriously cheap disk space, good work buyVM
@Francisco Please check ticket #129035.
I won’t trust BuyVM any more. I’ll talk about my bad experience with BuyVM.
I have two vps on BuyVM. One 256 KVM and it was due on 03/01/2013. The other one is 128 OVZ and it will be due on 12/29/2013.
I receive several automatically sent mails from BuyVM, said my KVM plan will be due. Since I don’t want that VPS any more, I didn’t pay any attention to it.
Today both my KVM plan and OVZ plan are suspended due to ‘late fee’.
BuyVM just charge ‘late fee’ for the due invoice. I don’t pay the invoice because I don’t care.
Why won’t you just terminate the KVM plan and keep my OVZ plan?
I open a ticket and request to recover my OVZ plan. But the customer service says I have to pay for the ‘late fee’.
Are you guys serious? Do I have to terminate manually for things I prepaid and don’t care any more?
Do I have to suffer suspending for another prepaid plan due on end of this year?
I’m the customer and I pay for a service. If I don’t want it any more, I won’t pay another invoice.
I can’t understand why a late fee is generated and suspend my other plan.
You can automatically send invoice mail, but can’t automatically terminate a due vps.
Yes, BuyVM have a TOS. But I don’t have time to read it for just a file server for 15-25$.
You guys can automatically charge me, you can’t automatically terminate the due service.
Do evil for money, huh? Bad money is easy money for you!
I have to tell everybody, BuyVM is BAD!
Here is a screenshot for the support ticket reply:
http://dl.dropbox.com/u/13984657/download/frantech_response.png
Nothing wrong there to be honest.
https://my.frantech.ca/tos.php
4,5) covers the cancellation terms.
I have a few subscription of service. I don’t have time to check every long pages for TOS.
Maybe it’s different for others.
It’s right, but NOT GOOD. That’s what I say.
At least I wish the automatically sent mail can say things clearly before things happen.
Looking at some of the crazy TOS that I see from some places, yeah, it looks to me like nobody reads them or else those places wouldn’t get any customers. I can imagine people getting caught by surprise afterwards by some of the stuff in them. BuyVM’s TOS is mostly not too bad. I had problems with their recent change in required payment methods, see above, but they notified everyone of that by email. The cancellation policy, though, should not have been surprising.
You generally DO have to notify places of cancellation, not just pick up and leave. Otherwise they keep resources allocated to you instead of selling them to someone else, and someone has to pay for that. It’s like if you move out of an apartment: you are generally expected to tell the landlord that you are moving. If you just leave without notice, they think you haven’t moved and are simply late with the rent, and they go after you for it. They don’t just throw out your stuff the day after the rent is due and rent the apartment to someone else.
So yes, expecting manual cancellation is not some weird thing BuyVM slipped into its TOS to surprise you with. It’s a normal thing that an experienced user should be familiar with from other hosts. If you don’t have enough experience to know about something like that, then it is better to ask ahead of time (or even just check the different user interface buttons when starting to use the system), rather than to make presumptions that turn out to be wrong.
You just login to the billing website, click request cancellation, and type whatever you want (“cancel”) as the reason. How hard is that? If you are overdue on an invoice by a few hours maybe you don’t want your VPS to be fully removed (with data and all), so you either get situation where you are required to cancel before due date or situation where you lose all your data immediately if you are a bit late for payment.
Finally I paid for the late fee.
It really hurts that my other plan is suspended.
It’s my mistake or lack of experience with hosts cancellation.
I’m just unhappy about the suspension for my other plan.
This is why they have cancellation button. Stopping payment is not a way to cancel your service. Try doing the same with your rent and bills and hope they don’t send collection agency once you are overdue ;)
Okay. I pay for the two plan last year with my Master Card.
But they don’t receive Master Card any more this year.
So I think I can just ignore it.
I have some other service that don’t need cancellation.
As I said. it’s right, NOT GOOD.
Try Google Wallet, it accepts mastercard/Visa and wahtnot
As I promised Ke in ticket, I am commenting to verify that his screenshot is 100% accurate. With his permission, I can also post the entire ticket (with his personal information redacted).
Hi Francisco. I hope everything went well in Vegas and very soon you can add a new node. Regards.
Hi Gabriel,
I’ll have 4 more storage nodes, 2 full KVM nodes, & 4 128MB OpenVZ nodes coming up next week :)
The OVZ stock might be delayed a bit more, but the storage/kvm’s will be up on Monday as far as I can tell.
Francisco
Hi Francisco, I wanna try your vps but out of stock, when will you restock?
Thanks ^_^
Hi Brian,
What plan are you interested in?
Francisco
1. Do Canadian customers have to pay GST/PST?
2. is Legal Adult Allowed?
3. Do you allow legal adult filesharing (no warez, no Torrents)
4. Would you be able to install a trial version of CPanel and help migrating two cpanel based websites form another host? Free?
Thanks
1) Nope.
2) Sure :)
3) That’s also fine
4) Just ticket and we can help with that.
We got a new thread coming up quite soon so keep an eye on that.
Francisco
I just lost all my data cos I was on vacation and paid 22 days late.even after I paid in full they refused to restart my service and deleted my data. IF YOU GUYS ARE BUSY PROFESSIONALS STAY OUT OF BUYVM. IF YOU USE THEM D NOT STORE DATA THERE. LEARNT A BLOODY LESSON.
lol no company is lenient enough to let you go a full month overdue
Hello!
Just wanted to warn you guys about BuyVM. I am not easily disappointed, especially when you consider the price, but think twice before purchasing their vps!
WARNING! BECAREFUL OF BUYVM!
I purchased one of their kvm vps in December, and it immediately got cancelled for no apparent reason. So I contacted their sales. Here is a transcript. I am Josh, and Val is the support staff. I can provide screenshots as well. Just pm me.
12/27/2016 06:35
Josh Ma
Client
Hello,
I just purchased a kvm vps in the Las Vegas data center, but it has been canceled.
Why? Why have I not been notified of the reason?
Best regards,
12/27/2016 06:40
Val Raulet
Staff
Hello Josh. Please take the time to fully read our Terms of Service – once you have done so and can tell us why the order was declined, we’ll provide further instruction on how to proceed.
12/27/2016 16:40
Josh Ma
Client
Hello,
I don’t know why the order was declined. This is my first order with you. I would think you should know why since you represent buyvm.
Best regards,
12/27/2016 17:05
Val Raulet
Staff
Yes, I do know why. Once you have taken the time to read our policies, you will know this answer as well.
12/27/2016 19:59
Josh Ma
Client
Hello,
Seriously, this is the most unhelpful support system I have ever encountered. I have read your TOS, and I still don’t know why. Now will you tell me or what? I’m getting impatient.
If you don’t, I will have to report you to buyvm because they are paying you for nothing, since you don’t provide support.
Best regards,
12/27/2016 20:24
Val Raulet
Staff
Your misunderstanding is unfortunate, but the reason we require you to tell us what policy you were in violation of is to ensure that you have actually taken the time to read said policies – this is SOP and asked of all persons that disregard our TOS upon signup. There’s nothing we can do about “being unhelpful” if you’re going to simply ignore the instructions we give. If you wish to “report me to buyvm” you are more than welcome to – such reports come to me anyways. I’ll be sure to have a word with myself about doing such a fine job remaining patient with users that seem to willfully disregard our rules.
Again, we ask that you fully read our Terms of Service, and find the policy that you are neglecting. Once you’ve done so and we’re confident that you’re ready to abide by our conditions for retaining service with us, we’ll provide further instruction on how to proceed.
———
As you can see, I wanted to abide by the TOS, and I read them, but I still could not tell why my vps had been cancelled. I think it is the job of the support team to provide support (duh!) and tell me why and what can be done about it.
I have not tried their service yet, and frankly, I am afraid to do so since I obviously cannot rely on their support team when something goes wrong.
This also shows that their team is not qualified. When I contacted Francisco, another of their staff, he also refused to acknowledge the unprofessional way their support team dealt with the problem.
AGAIN, DO NOT BUY FROM THIS COMPANY! BUYVM SUPPORT IS RUBBISH, THEIR STAFF ARE NOT PROFESSIONAL!!!
Most likely they are going to try and find excuses. But this is an honest review of their services, and I hope that you will see it for what it is, the truth.
Sorry but I don’t agree. I falsified details when I signed up to BuyVM (thereby violating the TOS). I had the same as you – service cancelled. I contacted their support and Val Raulet got me to fire through genuine details then had the account up and running within the day. Never had a problem with them since and their tickets get answered quickly.
Thanks for the support.
That guys issue is that he used a stolen paypal and tried to cry his way through it. Valentin was able to check further back in our records and actually found that he pulled the same thing last year around August. I guess this time he was hoping to pressure his way through it.
The biggest shame of it is that there is a bunch of people defending him for this on WHT like he’s somehow the victim in it and i’m just confused as hell over it.
We’re pretty reasonable with things if people actually read things over. The problem is you get the stubborn ones that hope to brute force things. If you look around for the bad reviews on us, 99% of the time it’s related to them violating the TOS/AUP at signup time, or they’re upset that we deleted their data after it being suspended for a month. Very rarely is there a complaint about the product itself and if there is we’ll do our best to address the concern/issue.
Francisco