Russel from AlienVPS emailed me about their Holiday VPS Plans for the upcoming Christmas season (which was also posted on WHT). Besides their Abduction plans drops to $15/year (190MB memory/220MB vswap, 19GB storage & 190GB/month data), they have also been promoting the “Wrap Speed” plans starting at $4/month for “Wrap 1” with the following spec:
- 512MB memory/512MB vswap
- 20GB storage
- 500GB/month data transfer on 50Mbps
- OpenVZ/SolusVM
Direct signup link here, and it is available in New York only (whereas you can get Las Vegas node for Abduction plans). Test IP: 199.167.194.101. Honestly it’s actually exactly the same as their last offer here, but dressed in Santa Clauses’ colours. AlienVPS has been a brand of webRolun since this year. I had an earlier offer — $19/year Abduction plan in Las Vegas — running a low traffic blog. The performance was great… when the network works — which has been over the last month and half but was patchy beforehand.
Still, still much much better than when AlienVPS was with its previous owner :)
Related Posts:
- 5 Reasons Why You Want a Low End Box - May 26, 2021
- Dead Pool January 2012 - February 2, 2012
- exit(0); - January 19, 2012
Abduction Promo for $15/year
Yes, sometimes I’m blind…74.8M/s
Their 15/yr is on 25 Mbps…
How did you get 74.8MB/s (598.4 Mbps)???
Maybe, they forget to limit the port, but now they are reminded.
Ehm, I still wonder WHY YOU PEOPLE just test the download from the VPS. Have you tried to test the download? Maybe there is the real limit…
@Yomero you’er right~ hehe
What’s the difference between VSwap and Burst Ram ?
Depends on overselling, if it’s not significant vswap will use 3 times less memory on common apps like Apache. Good stuff overall.
I still pay 19/y sadly and not 15/y, but for NYC, this is still a very good deal with very decent performance. And surely this is the best location for anyone European to have a US IP VPN ;)
Hi Tom, what do you mean with you last sentence? Is it some legal or tax related stuff?
It’s a location thing mostly. NY offers the closest (and supposedly fastest) location for European-based customers looking for US-based proxy IP or VPN/S access.
Thanks for explaining Paul.
It’s for watching Hulu, Netflix. This websites need US IP and EU-NYC has the best routing with lowest ping and good speed to watch such streaming websites.
Hey Tom, Thanks for the input.. actually their last yearly offer on LEB was $14
I have one in Las Vegas and other in NY
Overall good.
I have experienced the same problems in Las Vegas, and still sometimes I have little network outages.
My NY one has more than 80 days of uptime, and the LV one more than 60 days.
But after that I can give them an 8.5/10 =P
I’m unfortunate enough to have a server colocated in the same datacenter as AlienVPS, and have the same general network issues. I can ping my AlienVPS box, another provider on the same subnet, and my colocated server and get the exact same network performance – and I’m in Las Vegas myself.
The facility has gotten better, but not by much, and I need to decide if I really want to keep my server there.
Hehe. Well, there are other datacenters in Las Vegas?
Becaus IMHO, that is a location where you get almost the same ping from all the farthest USA locations.
How do you think this would do running a minecraft server?
I was wondering the same thing. I have just ordered the WARP 1 NY special for $4.00 a month. I will try and report back on how it goes.
I have a VZ UFO 6 in New York, and I run Minecraft, lighttpd, and TeamSpeak 3. Once they moved me to a new node, I’ve had less issues with lag. I can say that’s worth the money, just be sure you know how RAM works, or your server will randomly kill itself.
I don’t see how anyone runs a decent mc server on a vps. I ran mc on a true dedicated setup with 2gb of ram and a quad core cpu and with all of the plugins, we still had issues beyond 5 players.
I’m looking at these offers:
http://alienvps.com/vps-hosting-specials/
If I “activate” the Las Vegas abduction offer, the cart shows $19/yr, whilst the New York offer is $15/yr. It might be just a mistake, I don’t know.
This is fixed now, $15/yr on both NY and LV.
We have also added a Warp 4 plan this time around and have increased the bandwidth on the Warp 2 and Warp 3 plans.
is everyones CPU @ 2000MHz? what about the swap? Initially I had 1000MHz and 512mb of swap, but since I asked them to upgrade my CPU to 2000MHz now I have 0Mb swap and 220Mb of total ram??
Probably you were moved to another node?
My boxes still are in RHEL 5 nodes, so, no swap and processors at 2Ghz.
Hmm.. still seems to be on the same node LV2, I think I much prefer having the swap space!! now a yum update gives me errors where it was working fine before..
You should move to NYC node, it does have vSWAP.
Well my VPS had Swap to begin with but after I requested the cpu upgrade they deleted my swap.. but either way I am/was always on node LV2 in Las Vegas. I was thinking about getting another node in NY.. but I’m kinda having second thoughts now about these yearly offers
Earl, we only have VSwap available in New York. Since your VPS is located in Las Vegas I am not sure where you saw that you had Vswap. If you require VSwap we would need to move you to New York.
Not sure what Russel did but the VPS is working great now.. Thanks!!
I think you can ask to be moved to another node if you want vswap, Russ should be able to do that.
Yeah I put in a requesting to undue the changes, it’s odd.. my initial request to upgrade the CPU Mhz was addressed pretty quickly.. now 12hrs and still no response??
Hmmm, weekend?
Yes it’s possible he was trying to enjoy the weekend :) but none the less it’s all fixed today.
I apologize for the delay in responding to your second request, we had an influx of support tickets due to the Holiday Sale. Happy to hear that everything is working good for you now!
I thought you can’t have swap on openVZ? What’s going on with that?
Google????
http://wiki.openvz.org/VSwap
You cannot have regular swap with OpenVZ however with CentOS 6 on the host node we are able to offer customers VSwap. More details may be found at the link above.
I’m testing the OpenVZ Warp 4 special offer plan with 2 cores at the moment. Ping from Europe to the NY location is impressive at around 115 ms.
I would have gone for a more expensive XEN or KVM plan but I hate that low uplink limit, it really makes those plans unattractive IMO.
I have the xen plan on NY6 and get stupendous speed most of the time. It’s sometimes slow but on average it’s the fastest LEB that I’ve ever used.
agree with you, I hate that low uplink limit too.
While everything seems to be nice and fast on my 4$ Warp 1 plan when looking at the usual dd/cachefly/UnixBench results, I still have some issues with RTMP streaming through this server. There’s a _lot_ of drops/buffering going on, makes watching Hulu+ or any other .flv stream (including Youtube) through a VPN almost unbearable. I’m talking about a 200-300 kb/s stream of data here.
I use an 100% identical setup on a 50% cheaper, less powerful super low budget openVZ server from a competitor with 40% more ping duration which shows a lot less video stuttering (not perfect either, but a lot less than on this server).
I’m going to try if I get some comparable numbers when using rtmpdump. Let me know if you’re interested in the results.
RTMPDump seems to be a good idea to test if a VPS is capable of streaming video. The $2 VPS streamed the flash video in under 2 minutes, while the AlienVPS server aborted the stream at 83% after almost 5 minutes. I have no idea what’s going on here since the server shines when it comes to downloading large volumes of data.
RTMPDump version was identical and pulled straight from git today. The RTMP stream itself was served from Akamai at 63.97.94.86.
Super low budget openVZ VPS ($2/mo) on Level3 network:
AlienVPS Warp 1 openVZ NY ($4/mo):
Hi Everyone, we had 2 customers try to send some DOS attacks this morning which may have affected network performance briefly before our filters kicked in and blocked the attacks. Please test streaming again to see if the problem is resolved.
Attention LEB Community! As a thank you to our existing customers we will double the uplink speed on anyone’s current UFO1-UFO4 plan. To take advantage of this free, lifetime upgrade please submit a support ticket requesting a, “LEB Uplink Upgrade” – This offer is only valid for the next week (expires 12/18/11) and applies to existing UFO1 through UFO4 OpenVZ/Xen/KVM VPSes only.
Thanks again to everyone that has supported us this past year!
I got one of the NY Abduction Promos. Instant setup & everything working fine. Very pleased.
They’ve certainly put a lot of effort to making their site a visual candy. Looks really good and it seems a lot of people are enjoying their service as well. They’re one for keepers I guess.
Hi Paul, I am happy that you like the look of our website. We have tried very hard to make our site as clean and visually appealing as possible.
Las Vegas Server is down again.
Hi John, all servers in Las Vegas are online. Any downtime you experienced was likely a result of an incoming/outgoing attack before being filtered by our network security system. If this is not the case and you are still having an issue please contact us directly and we will look into your issue asap.
Anyway you guys can acept a $15 dollar payment with moneybookers rsrs? Had some problem to verify my credit card at paypal and ended up using moneybookers.
New customer here, I got the 15/yr plan, so far so good!
Good luck to you guys/gals, hope to see you grow!
And to the rest of you quit running benchmarks damn. Be a good neighbor!
I was with AlienVPS before they switched into this website template. Only problem was a RAM upgrade that was forgotten but given to for free.
Great company. New York servers are outstanding. They were my first VPS company to go with, since then I jumped to dedi’s.
AlienVPS keep up the good work, my VPS back then was great and I hope you keep them rolling. Russell really knows his stuff. Helped me out through Kloxo and made it easy to understand as a first VPS owner.
Hi if I go for the 4 per month and use centos 6 will yum upgrades work?
Yes, Yum updates will work!
I ordered one. Setup quick. But no support until now as I opened a ticket asking for help with their Centos 5 with openvpn for 12 hours. No live chat also. I left a message and no one contact me, either.
Hi All,
In an effort to improve the AlienLayer experience we have just hired 4 additional support reps. We now have a total of 7 support reps to assist customers. As a result of the new hires we now have 24/7 live chat coverage. Support desk is staffed 24/7 as usual however response times should now be improved with the additional staff on board.
signed up for the 15/yr plan. see how it goes.
Signed up for 4$ plan WZ Varp 1. So far everything is OK. The process was smooth and the vps was up instantly.
Let’s see how it will perform from now on, but I hope for the best!
I never compalin but I have to on this. I ordered the abduction promo three days ago, installed their Centos with kloxo from their options and they nulled my ip. Have entered a ticket and have been put off for two and a half days. Not a good experience at all.
Any chance for IPv6 support? can anyone ask their support?
or simply test if kernel support IPv6?
ifconfig should print
inet6 addr: ::1/128 Scope:Host
for the loopback :)
Thanks!
IPv6 works on LV but not NY. Russell set up addresses for me and they work fine. But LV and NY appear to BOTH be down right now. Sort of defeats the idea of having vps’s at both sites for geo-redundancy. Hmm.
Well, I guess NY is up, it’s just taking a VERY long time to respond to ssh. Ping time is a little worse than usual but not awful. I wonder what’s going on.
Actually this ultra slow ssh may be caused by tucows nameserver being wedged somehow. Not sure.
Just use UseDNS no in your ssh config :|
Thanks. As far as I know they plan to come up with IPv6 support in NY in January next year.
Could someone please check in his VPS if IPv6 support is already in kernel? So it’s possible to use he.net as IPv6 tunnel?
Carter, there are a lot of different templates available so it’s not practical to check ALL the kernels. I’d expect more common newer ones will have v6 enabled. I’m using Centos 5 on my LV VPS and v6 is enabled and works. The one thing missing is v6 reverse DNS which is being worked on. I believe the same kernels are available in NY as in LV. I can’t conveniently check right now though.
Yup, I’ve got a 4$ VPS in NY with Debian 32bit Template – IPv6 Tunnel is working fine :)
Bought the 15$/year Abduction Plan yesterday. Seems pretty good to me. Disk i/o is about 7MB/s. Download/Upload is actually far beyond the advertised rates. I tested with iperf and got 85Mb/s to my german server in both directions.
i still haven’t got my ticket to take my money thru
it’s been 12 hours
#610860 – Upgrade plan
We have replied to your ticket immediately after it was opened. I am the only one on our team that can perform upgrades. I am sorry for the delay however we have been very busy the past 24 hours and upgrade requests are considered non-urgent requests. We have created the upgrade order and just updated your ticket.
Las Vegas is down again.
We are currently performing router maintenance. We have posted an announcement about this.
Hey Russel, would you take care of ticket #930763?
John, we have just replied.
I have a completely idle OpenVZ VPS. This is how it’s weekly load graph looks like in munin:
http://postimage.org/image/s5bzollxn/
Nothing really unusual, just though some might be interested in.
I’m really sorry that I have to come back with some additional comment to my first one here as I’m totally disappointed how AlienVPS deal with my issue. I don’t know who’s fault is this, but maybe the right person will read this comment and figure it out who the guilty person for this.
On Friday, 16th of December around 13:00 UTC time ( aprox. 7:00 AM EST U.S.) I made a purchase for a 4$ service from AlienVPS. Like I said on my previous comment everything run smooth and I have my VPS up. I started configuration for my needed services and in about 45 minutes a message pop-up that the machine is going down and I got a message that my transaction was marked as possibile fraud and I have to provide some documents.
No problem, I know the world we live in and I provide 4 documents:
– passport ID
– registration paper (I’m network consultant and currently live in another country than my citizenship)
– my public profile
– an Orange (mobile telephony provider, for those who don’t know it) bill that prove my current address
– a screenshot from my PayPal account (from which the payment was made) showing the address.
I assume that it was more that enough to prove my identity. I did wait for some hours and since nothing happened I contact the support team over Live Chat. Three time over last 3 days. Every time they told me that the problem will be fixed and they will inform their manager. As you assume by my post nothing happened until now.
Now, I don’t know if it’s support team fault or manager, but I know that this is unacceptable. I work with customers (you can check my profile) in almost the same business, but I never promise something if I cannot deliver! I can understand that it may take time if there is a technical problem which you have to troubleshoot, but it take 5-10 minutes to check some damn papers! I know that a 4$ customer may not have the same expectations as 100 or 1000 or more customer. But if you cannot provide the service for 4$, then don’t sell it for 4$. Sell it for more. It is your business.
Also I read the ToS and I know that there is not refund and they can deny a customer their service. I don’t need the money back, if this is your idea. I just need an answer to my issue. If the papers are not enough or you are still having doubts about my identity then tell it, not just ignore my efforts. That’s just rude!
Thank you for reading this long comment!
Some of these Maxmind background checks are just plain stupid. For instance, there’s one company which insta-cancels your VPS order if you try to sign up from a VPS server (using a VPN). Some of these folks are really paranoid. Well, I took my money and signed up elsewhere. Having these checks in place more likely prevent business than they prevent fraud.
Manual activation always takes longer and it sucks to have these documents provided to someone you don’t know (personally, I’d never do that). So, just be a bit more patient, it’s weekend and they’ll probably activate your account on Monday.
Hello,
I understand your point! It’s not about having or not access to the service that I already pay for it, but it’s about communication. If somebody from AlienVPS would take 5 minutes to reply to me with a statement that they can check if only on Monday, well…I would understand.
Second, this check triggered 30 minutes after I did the payment, most probably by the IP addresses that I use to access the VPS machine (I have multiple VPN and Internet exist points due to my profession). Now what, every time when I travel and I would need to access my machine I will be under surveillance I’ll have to prove my identity?
Hi Calin, I am the only one that can verify identity information and remove fraud alerts. It is my fault it has taken so long and I apologize for that. Once verified we will add a free month of service as a result of you extended wait.
As for our refund policy, in the event that a suspicious customer cannot sufficiently verify their identity we always refund the original payment made to us.
I am reviewing your docs now and will update you through your current ticket.
Hello Russell,
Somehow I cannot reply to your comment here, so I’m adding it as a response to mine.
First of all thanks for your reply!
Second, thanks for your one month free offer, but really it’s not needed. I’m not a cheap guy and I know that you also have to pay for your contracted services. You need some stable customers that are willing to pay. I’m one of those customers, if the services are worth. Maybe it was a very bad coincidence what happened with my purchase. I signed up based on AlienVPS good reviews, that’s why I was so astonished that nobody replies to my issue.
The ticket number is #194841
We’ll keep the track there and for the rest of guys here I will add the result in new reply.
Thanks!
Hello,
Do you have a component upgrade? I mean if I want to upgrade only the disk space or maybe just the RAM.
@Russel : would you please have a look on my ticket 312198.
Thanks..
Why is there activity here but my ticket has gone unanswered for days in end? I bought the abduction promo and had my ip nulled within 24 hrs?
Mike, please send me your ticket ID and I will investigate asap.
Just got a new $15 VPS…excellent performance…Didn’t need support yet so cannot comment on that…got a disk io 106 MB/s
Could you check if IPv6 support is enabled on your VPS? .. somehow no one answer my simple question :(
Only in LV
lo Link encap:Local Loopback inet addr:127.0.0.1 Mask:255.0.0.0 inet6 addr: ::1/128 Scope:HostBut I don’t have any ipv6
wow, thanks :) so, ustun or tb-tun should be working fine :D
Got the mine working now :)
But maybe they are able to put you in a node with ipv6 support in New York if you still want that location. It just needs the kernel support, as you say.
Oh and btw, this isn’t a recent VPS with them. Still the abduction plan, but isn’t from this offer (old nodes).
ipv6 is enabled in the kernel but to actually get ipv6 addresses you have to request them through a ticket. I did that, got addresses, tested them, they work. I don’t know how many different ways there are to say that.
Ticket is #995174, I ordered the abduction promo loaded your Centos Kloxo installation and put a 5 page html site up and it went down, I was told IP was nulled but no reason.
I am a proud owner of Warp 8 for 24 hours now. It’s a lot better experience than it was setting up a deasoft US VPS(which is not bad at all for $6 I was paying for the last year and a half). And seems to be much more stable. Didn’t try any video streaming, as it’s not the intention of my machine. But so far so good. Here are my thoughts on the service:
– Data transfer between servers using rsync and scp went flawlessly at full 100Mbps speeds.
– Yum update went through without a hitch.
– All yum repos and packages work fine.
– All software I need is there and working.
– The clock is correct (a big deal to me, since deasoft VPS had drifting clock problems).
– CentOS 6 is way cooler than 5 ;-)
I don’t know much about uptime. But I hope it’ll be good.
And just to be clear, I am happy with deasoft as a service, but their offer at this moment is not as good value as AlienVPS one.
Can you check my ticket again by any chance? #995174
Do tickets get answered here? Support seems really slow.
Support is normally pretty fast however this sale has resulted in slower than normal support times as we deal with a higher number of tickets than usual. We have hired 4 more support reps to help so I would say our support is getting much better. If you are a current customer and have an outstanding issue please let me know and I will look into it asap.
What happen to that guy Don? He always answered my tickets quickly and resolved them, cool guy and very helpful, he seemed like the type of person who cared and respected the Alienlayer company. I hope your 4 new people are like him, I haven’t had him respond to any of my recent tickets though. I mentioned him on your twitter in a review/tweet I did about AL.
Keith.
I’ve opened two tickets and both were handled with reasonable speed. One was a request for ipv6 addresses (took a day or so of back-and-forth) and the other was the host node running out of disk space (handled within minutes). I suppose it would have been better if the out-of-space condition had been spotted by automatic monitoring instead of by a user, but I can’t fault the response speed once I reported it. Details are on last month’s thread.
Hello, yesterday I paid like a normal person 10$ for the vps warp2 and today when I tried to access I´ve seen Suspension Reason: “possible fraud”. Why you suspended my account and didn´t sent me any mail with the real reason of my suspension and you directly suspend my account? I went paypal and tried to get back my money. Now I don´t want any reason, I think first of all to say one person is doing a possible fraud you need proofs.
Bye and I don´t want more any account at alienvps.
Koteo, since you chose not to verify your billing info you were refunded immediately.
As of yesterday we have instituted a new policy and no longer are auto suspending possible fraudulent orders. Instead we are giving users 24 hours to respond before any suspensions are made.
Great.. now my VPS is suspended.. without any notice by mail. Hum.. Sorry, but shouldn’t you send a mail to your customer, even if you think it’s fraud?!
I would think so, sounds fishy, if they suspend a server the client should no matter what be provided a suspension notification, is it marked Suspended in your Client Area? If it is… then it should of provided you a WHMCS automation suspension e-mail notification unless they handle that option manually, which would be strange.
Keith
Yep, it’s marked suspended – no mail until yet. Reason is possible PayPal. They marked the payment in “Resolution Center” as “Inquiry by PayPal”. Status in PayPal is “Awaiting other party’s (seller) response” – Great response.
Hello Russell, if you are on can you check ticket #994865. Thanks
Hello,
Anyone on NY15 here? Do you have several downtime in these pass few days? And also currently having server high load now.. (above 60 on 1m)
@Russel : does this server still not stable enough to be used on production? Three downtime in a row in one day I believe it’s really not acceptable…
Thanks
NY15 has been down for more than 3 hours now…. :(
Anyobody else having the same issue here?
My VPS on NY15 was down too. The server just back to online but a little bit slow.
Just in case, I’m backup all my site data now.
Here are some of my last result of dd test..
Which is very very bad compared with last week test which had above 200MB/s result..
Sad. I am on some old nodes and they still are giving me >60-70MB/s
The ioping isn’t very consistent but this works fine.
Have had a ticket open since 12/22 :( Service needs to be much better.
More sadness today. Bump your ticket, or open another one, maybe they will answer you u_u
I ordered the Warp 1 package earlier today, and it’s already suffering from downtime. >_> I’m hoping it’s not this bad else I’m going to have to move my stuff once again.
I can’t even get on their website now… Hope this isn’t another provider to be added to the deadpool.
All down, including their main website, WHMCS, SolusVM….
OMG….. I haven’t backup my site on themm…. :(
Hope they won’t be in deadpool list….
I just migrated data to them few day ago. God bless
BGP failed on our core router. We have just fixed and everything is back up now.
Well, my NY6 vps is down, won’t reboot and stay rebooted, ssh to serial console says “Error: Domain ‘vm256’ does not exist.” and disconnects. Data on the vps is inaccessible. I have offline copies of everything but this isn’t good.
Above seems to be sorted now, and my vps is back up. It occurs to me that I don’t know if it is configured to auto-reboot after such an outage if nothing goes wrong with the control system (as seems to have happened here).
Someone posted something on their Twitter ~50 minutes ago, so someone is around. :/
In the first day of 2012, AlienVPS has been down for 3 times… now down again
vps down, node ny12, ticket 852358
Got a new Warp 4 on Dec 27. Canceled today.
1. No route to my existing vps. (hosted with them!)
2. dd test
3. Network latency
I also got a Warp 4 VPS from them yesterday. It’s been very underwhelming so far:
Anybody know if I can get my money back if I cancel now?
Please run your tests again, there were a few clients abusing node resources which have since been removed.
It’s now a little better:
2012-01-03 23:08:42 (3.38 MB/s) – “/dev/null” saved [104857600/104857600]
and
1073741824 bytes (1.1 GB) copied, 28.6762 s, 37.4 MB/s
but it’s still no where near the numbers the support team told me I would get. I also ran UnixBench and got these numbers:
8 CPUs in system; running 1 parallel copy of tests
System Benchmarks Index Score 56.6
8 CPUs in system; running 8 parallel copies of tests
System Benchmarks Index Score 228.2
These are the worst UnixBench scores I’ve seen in a VPS.
Wow, no comments :|
Just ran the tests again and got a lot better results:
wget cachefly.cachefly.net/100mb.test -O /dev/null
–2012-01-04 00:51:07– http://cachefly.cachefly.net/100mb.test
Resolving cachefly.cachefly.net… 205.234.175.175
Connecting to cachefly.cachefly.net|205.234.175.175|:80… connected.
HTTP request sent, awaiting response… 200 OK
Length: 104857600 (100M) [application/octet-stream]
Saving to: “/dev/null”
100%[==========================================================================>] 104,857,600 80.7M/s in 1.2s
2012-01-04 00:51:09 (80.7 MB/s) – “/dev/null” saved [104857600/104857600]
dd if=/dev/zero of=test bs=64k count=16k conv=fdatasync
16384+0 records in
16384+0 records out
1073741824 bytes (1.1 GB) copied, 11.3418 s, 94.7 MB/s
I’m not sure if you did something Russell, if you did then thank you very much. I hope this keeps up and isn’t just a mirage.
1. Still no routes to my existing vps and no response to my ticket that’s been open since dec 27.
2. dd improved
dd if=/dev/zero of=test bs=64k count=1k oflag=dsync
1024+0 records in
1024+0 records out
67108864 bytes (67 MB) copied, 2.88683 s, 23.2 MB/s
3. Latency is better at 3 am cst, but still need to see what is is during prime time cst.
I think Russell’s heart is in the right place, he just needs to hire some help. Unfortunately I won’t be staying around to see it improve. Funny thing is that the only vps I’m not having any problems with cost $19/year.
Alex what is the ticket ID ?
612112, 154188, and 723148.
deadpool?
vserver down, support mail bounces:
—
This message was created automatically by mail delivery software.
A message that you sent could not be delivered to one or more of its
recipients. This is a permanent error. The following address(es) failed:
pipe to |/home/webrulon/public_html/order/pipe/pipe.php
generated by support@webrulon.com
The following text was generated during the delivery attempt:
—— pipe to |/home/webrulon/public_html/order/pipe/pipe.php
generated by support@webrulon.com ——
…
The email bounced because that is no longer the correct support email. Please visit my.webrulon.com to submit a support ticket for any webrulon.com related services.
so:
1) the vserver running a dns was shut down by alienware without a notice, and not restared..
2) support contacts as described in the order/account information email are invalid. no information received besides the comment above.
Hi, I am a little confused about your issue. You are saying that you signed up with Alienlayer but trying to send your support issues to webrulon. These are two separate services each with their own helpdesks.
For Alienlayer client area please visit: https://my.alienlayer.com
For Webrulon client area please visit: https://my.webrulon.com
The correct support email for each site is support:at:webrulon.com and support:at:alienlayer.com
You may also email me directly at russell at webrulon
All emails and helpdesks are working fine.
it’s your contact address that you use on paypal…
Please email me directly and I will attend to your issue.
In 1 month the server has rebooted so many times, that I choose not to renew payment.
Support said that is for maintenance, but all month with maintenance??
support is very slow,hmm…
Recently my account services were flagged as possible fraud. I have sent emails to the billing department comproving my payments with paypal for over a day. When will I receive an answer? I am having losses with this delay. I’m really dissapointed with the reponse time of billing department. Ticked ID: #872173
Anybody know if Alien VPS have an SLA for uptime %? In the month I’ve been with them, I’ve had 15 down times with the longest being over 1 and a half hour.
I asked several times and they just ignore/evade the question ¬_¬ annoying
If you can’t find it on their web site, chances are it doesn’t exist ;-). FWIW, I have two alien vps’s and I don’t think either one has had any unexpected actual downtime (one has been up for almost 4 months, the other about 1 month because I rebooted it myself at that time for some reason). But, both have had partial outages (network interruption several times, host node out of disk space on one occasion). Overall I’m pretty satisfied. I’m a little more LEB-aware now, but I found it astonishing at first that services this cheap could work at all.
Even if there’s an SLA, the usual compensation you’d get in case of a failure is some extra service, let’s say it’s a free extra month. Since that’s worth $4 in the most expensive plan I remember Alien offering here (my own two plans are $14/year and $24/year iirc), I don’t know if it would really make you feel any different. I think the lesson is to not use this type of service for anything critical. There are still plenty of other uses for them.
LV9 is down again, just once a week…
Still down and no response
After being a day ON, then OFF, could not take it anymore, they give up.
To have that, better to have nothing.
Mine’s been down at least 2x in the past week or so… I guess I should figure out how to use inetd instead of starting my processes manually. I didn’t expect them to crash that often.
Well, yes, mine too.
Is totally absurd how a company uses untested software for their production stuff.. this has become a joke.
Request to be moved to a server that doesnt have vswap enabled if you want more stability.
Yes, I did that, and I waited days and days until I got my move ¬¬ Seems to be fine now… heh
NY12 Down again, aha
down down down
Picked up the inexpensive yearly plan for both locations to test them out and see how well they are. Only been a few days, but my VPS on NY14 has gone down numerous times every day. The other one on LV12 has been much better. Happy overall, rather disappointed with NY though.
Like I said though, only been a few days. If everything remains as it has been, I may upgrade to a bigger package in LV and avoid NY like the plague.
LV9 has been down since yesterday, no ticket response.
The main site is not working and so isn’t my FTP or SSH.
I used these guys before..don’t recommend it. Had so much downtime and their support was terrible
having similar issues with them, their customer service on the support ticket is non existent and blatantly becoming annoying. the newyork node i am on though has only had one major issue and it was repaired quickly, ping times are fantastic to europe and so on, but they really need better customer support.
I can’t remember my node… But today I had several downtimes. The longest 8 hours. Thanks god I am using it just for bullshit u_u
It is total garbage. I was on NY4 and today I’m suddenly put on this failed NY1 server that has been down all day. It doesn’t even make sense unless NY4 was really NY1 all along.
@Dino probably we are in the same situation heh. I don’t have my credentials now to the CP to see my node names. But yes, has become a piece of crap.
Down 10 times in March. Now is down
Which node are you on? That way people can at least figure out if it’s just a single node or more.
Ok, found my node… ny1
Great
Thw weird thing is…
I know both tests aren’t fully dependant but is weird…
Maybe its just me, but my alienvps works just fine. Im on NY6. I currently have 14 days uptime, and id say it reboots more than I’d like, but it cost me a dollar a month and the network is typically super fast for me. I wouldn’t use it for something mission critical, but I still love it as an extra shell.
I just ordered one of their 512M specials in NY yesterday and I can honestly say it’s been a POS from the start. A soon as it was provisioned ping times were all over the map from 30ms to over 2-3 secs., network speed was horrible and disk i/o was abysmal (around 900k). I opened a ticket and have gotten exactly ONE response from Russel saying “sorry for the problem, I uncapped your network, please try again”. I explained that net speed is NOT the only issue and sent results of the disk issue and explained about the MASSIVE packet loss. Then the server went completely dark for about 6 hrs. It’s back up now but STILL has latency and packet loss, as well as vps performance issues. Support is bordering on non-existant at this point. I don’t expect much for the money, but I DO expect the vps actually works and is at least SEMI-usable, and not totally suck ass. At this point I could never recommend using these guys for anything, as the vps is actually UNusable. It’s only $4, but $4 X = $$ for the owners either way so they need to provide SOME support and at least make sure shit works! All the signs on my vps point to SEVERE oversubscribing so hopefully this warning to STAY AWAY from alienvps will help save some others the same aggravation I, as well as many others here it seems, are experiencing.
Kevin
After reading all of the negative responses on here, not sure why you’d buy one yesterday :)
Dejavu… of other company. Magically the support people get dumb and answer like idiot kids…
@Damian Well, I try to be unbiased, as I have gone other places with inexpensive prices that didn’t get glowing reviews, but some people had no issues, so I gave them a chance and have been lucky I guess. Most have worked out and the ones that didn’t I dumped and went elsewhere. For my mission critical stuff I use higher end providers, however even on the low end boxes I have always at least gotten a RESPONSE from SOMEONE. In some cases the issue was fixed, if not, as I said, I went elsewhere. As an update for people, I sent 3 requests yesterday for an update, with NO response on the ticket whatsoever, and still nothing as of this morning. Nothing has changed on the vps either, so they haven’t worked on it and obviously don’t give 2 shits about their customers or their reputation. I was considering filing a dispute with Paypal but I don’t even think it’s worth my time for $4. Just add me to the long list of unhappy suckers they got money from. Kind of reminds me of when I got bent over by Hostfail last year. Same feeling. If we’re luck maybe AVPS will suffer the same fate as them.
They are deader than dead. No answer on ticket for 20 days. Another bunch of stupid teenagers overselled the sh*t out of themselves.
Well, nice scam scheme, Alien VPS, not many people will open dispute over $4, and you can go like this for years. I only wish LEB would stop promoting those crooks.
Support is just as bad for regular hosting accounts. I have had a ticket opened for over a week with no answer.