Hosting Websites on Bare Minimum VPS/Dedicated Servers

AlphaRacks – SSD KVM VPS starting at $22/year in Los Angeles, CA and more!

Tags: , , , , , , , , , Date/Time: February 1, 2019 @ 2:00 pm, by Frank Williams

Julian from AlphaRacks’ contacted us with some aggressive offers for the community! The available discounts here end up calculating anywhere from 50% to 99% off for life when compared to their website pricing. We were told that these discounts are recurring, meaning you will always be able to renew at the same discounted rate in the future!

Their servers are located within the QuadraNet Los Angeles datacenter. They have been operating since 2013, and are one of the original LEB hosting providers. We have featured them on LowEndBox numerous times in the past throughout the years, and look forward to sharing their offers with you below! Their WHOIS is public and you can find their ToS/Legal Docs here. They accept PayPal, Credit Cards (via 2Checkout), Bitcoin, and Alipay. as payment methods.

Here’s what they had to say: 

“AlphaRacks is a premium web hosting provider based in Los Angeles, CA. Initially started in 2006 as an on-site IT consultancy firm providing support to local businesses, the AlphaRacks brand was launched in 2013 offering mainstream premium hosting services to both web start-ups and large enterprises. We currently support over 40,000 clients of all sizes in over 100 countries worldwide. Support is provided 24x7x365 by our in-house dedicated staff; services are provided by leveraging strategic partnerships of top tier facility and network providers, ensuring the services we deliver are highly available; which is backed by our service level promise agreement to you.”

Here’s the offers: 

**Docker, Custom ISO’s, and kernels are fully supported with the below offers!**

1GB SSD KVM VPS

  • 1GB RAM
  • 20GB SSD Space
  • 2TB Transfer
  • 1x IPv4
  • 100Mbps Uplink
  • Linux or Windows
  • Virtualizor/KVM
  • Custom ISO/Docker Supported
  • $22/yr
  • [ORDER]

2GB SSD KVM VPS

  • 2GB RAM
  • 30GB SSD Space
  • 5TB Transfer
  • 1x IPv4
  • 100Mbps Uplink
  • Linux or Windows
  • Virtualizor/KVM
  • Custom ISO/Docker Supported
  • $29/yr
  • [ORDER]

6GB SSD KVM VPS

  • 6GB RAM
  • 60GB SSD Space
  • Unlimited Transfer
  • 2x IPv4
  • 1000Mbps Uplink
  • Linux or Windows
  • Virtualizor/KVM
  • Custom ISO/Docker Supported
  • $99/yr
  • [ORDER]

NETWORK INFO:

QuadraNet – Los Angeles, CA (US)
Test IPv4: 198.55.111.5
Test IPv6: 2607:fcd0:0:a::2
Test file: http://repos.lax-noc.com/speedtests/100mb.bin

Please let us know if you have any questions/comments and enjoy!

79 Comments

  1. Dennis:

    Ive used AR for bout 1.5 years now :) Will try this thanks.

    February 1, 2019 @ 3:40 pm | Reply
    • Josh:

      Thank you so much for your loyalty! We try to be the best possible for you, if you ever need us you know where we are!

      Josh

      February 6, 2019 @ 7:33 pm | Reply
  2. Carl:

    Is there an, option to increase ssd space or have more storage but with hdd?

    February 1, 2019 @ 6:24 pm | Reply
    • Joshua Collishaw:

      Absolutely!

      We allow for expansion :)

      Contact sales to see what we can do for you!

      Josh

      February 13, 2019 @ 8:47 pm | Reply
  3. Chuck:

    Hi,

    Could you offer the 2GB SSD KVM VPS for $25/yr?

    February 2, 2019 @ 2:45 am | Reply
    • Josh:

      Hello there,

      Please open this to Sales; if there is a deal cheaper elsewhere, we will look to price match it :)

      Josh

      February 6, 2019 @ 7:37 pm | Reply
  4. Jolie:

    Only order if you want to do some testing or for your hobbies.

    Their servers are down a lot. Sometimes up to 300+ minutes per day. Roughly 5 hrs+

    February 2, 2019 @ 3:02 am | Reply
    • Matt:

      I had the same problem with them when I tested one of their VPS plans. Bandwidth tests showed the servers are run very congested with little available bandwidth and the servers went down enough that I just left it to run it’s billing out and never extended. Too many offers here anymore where people just buy a reseller account but don’t have the knowledge or expertise to deal with simple issues and keep servers up.

      Servers like this are good for playing around. Nothing more.

      February 7, 2019 @ 10:49 am | Reply
    • nnnn:

      They must be adding all their new customers from this deal to my node. This past week, I’ve had several out of memory problems. Now it takes forever just to type in a simple command. Currently, it is as useful as a brick.

      February 13, 2019 @ 7:07 am | Reply
      • Josh:

        Not good!

        Let’s ensure you’re service is up scratch — we are committed to existing and new customers :)

        I am available via josh@alpharacks.com

        Josh

        February 13, 2019 @ 8:50 pm | Reply
    • Josh:

      Downtime is not acceptable!

      Drop me an email at josh@alpharacks.com so we can this rectified please, Jolie!

      Josh

      February 13, 2019 @ 8:47 pm | Reply
  5. hlv_trinh:

    I don’t see informarion about CPU (specs, number of threads, fair shared or dedicated,…)

    February 2, 2019 @ 4:49 am | Reply
  6. Sunny Boy:

    I have 1GB KVM from them, speed is too much slow, even a command line sometime stucks and take 5 seconds to show on ssh interface. No doubt it is 100% up from last 40 days. But too much slow.

    February 2, 2019 @ 2:03 pm | Reply
  7. Preston:

    Hello alpharacks :)

    It is a surprise to see you on here. I am your satisfied and loyal customer for over 4 years. I would like to thank you for this offer – is there a limit to how many we can order?

    Thank you.

    February 2, 2019 @ 3:48 pm | Reply
    • Josh:

      Absolutely not!

      As much as stock allows :)

      J

      February 6, 2019 @ 7:32 pm | Reply
  8. Prohibited Uses:

    -TOR exit nodes
    -Nested Virtualization (i.e. QEMU inside a VPS)

    Thanks anyway.

    February 3, 2019 @ 12:15 am | Reply
  9. kiko:

    It’s support nested virtualization to running android emulator on windows ?

    February 3, 2019 @ 1:17 pm | Reply
    • Josh:

      Unfortunately, this is prohibited.

      I would recommend a Hybrid or Dedicated Server in this case.

      J

      February 6, 2019 @ 7:38 pm | Reply
  10. Dan:

    I don’t see how to install a custom iso, you can set it to boot from it, but then there is no way to show the display to install debian 9…

    February 3, 2019 @ 4:22 pm | Reply
    • Josh:

      If this is a KVM VPS, submit the ISO to support and they will arrange this for you!

      February 6, 2019 @ 7:32 pm | Reply
  11. Dmitry:

    Can I run Dropbox on your VPS?

    February 3, 2019 @ 11:13 pm | Reply
    • Josh:

      Hello there,

      That’s absolutely fine.

      Josh

      February 6, 2019 @ 7:38 pm | Reply
  12. Graham:

    Just a question how many cpu’s do you get with each plan and what specs are the node?

    February 4, 2019 @ 9:30 pm | Reply
  13. Disgruntled customer:

    I bought a VPS and webhosting from them last year, absolutely horrible. As another user mentioned, painfully slow SSH, inconsistent performance. And the website would take 10-15 seconds to load

    February 6, 2019 @ 9:04 pm | Reply
    • Josh:

      If you could send your service information I will grant you with a free month of shared hosting on our latest server, as a method of saying sorry. Customers from all corners of the street are catered for with us, be you be a small business to a personal user; we truly care.

      Email josh@alpharacks.com so we can arrange for this :)

      February 13, 2019 @ 8:54 pm | Reply
    • James:

      I think the service is so awful that no free month would make up for this. It would be a free month of a website that can’t be accessible from anywhere and if it is then it would be utterly slow.

      February 27, 2019 @ 3:26 pm | Reply
  14. MasterBlaster:

    The network is really slow. This is what I have got on a 1gbit network connection option (extra pay). They will keep telling you that sometimes the network has a slowdown but its been 6 days and its the same or worse every time I test. If all you want is 100mbps I guess its fine but for 1gbit its awful.

    ----------------------------------------------------------------------
    CPU model            : Intel(R) Xeon(R) CPU           L5520  @ 2.27GHz
    Number of cores      : 1
    CPU frequency        : 1699.903 MHz
    Total size of Disk   : 20.0 GB (1.8 GB Used)
    Total amount of Mem  : 1024 MB (11 MB Used)
    Total amount of Swap : 0 MB (0 MB Used)
    System uptime        : 0 days, 0 hour 36 min
    Load average         : 0.00, 0.06, 0.17
    OS                   : Ubuntu 16.04.5 LTS
    Arch                 : x86_64 (64 Bit)
    Kernel               : 2.6.32-042stab116.2
    ----------------------------------------------------------------------
    I/O speed(1st run)   : 38.6 MB/s
    I/O speed(2nd run)   : 30.5 MB/s
    I/O speed(3rd run)   : 32.2 MB/s
    Average I/O speed    : 33.8 MB/s
    ----------------------------------------------------------------------
    Node Name                       IPv4 address            Download Speed
    CacheFly                        205.234.175.175         6.88MB/s
    Linode, Tokyo, JP               106.187.96.148          771KB/s
    Linode, Singapore, SG           139.162.23.4            4.07MB/s
    Linode, London, UK              176.58.107.39           5.86MB/s
    Linode, Frankfurt, DE           139.162.130.8           7.95MB/s
    Linode, Fremont, CA             50.116.14.9             12.0MB/s
    Softlayer, Dallas, TX           173.192.68.18           12.8MB/s
    Softlayer, Seattle, WA          67.228.112.250          8.19MB/s
    Softlayer, Frankfurt, DE        159.122.69.4            5.51MB/s
    Softlayer, Singapore, SG        119.81.28.170           3.37MB/s
    Softlayer, HongKong, CN         119.81.130.170          5.66MB/s
    ----------------------------------------------------------------------
    Node Name                       IPv6 address            Download Speed
    
    Retrieving speedtest.net configuration...
    Testing from anyNode (216.126.233.228)...
    Retrieving speedtest.net server list...
    Selecting best server based on ping...
    Hosted by AT&T (Los Angeles, CA) [1.30 km]: 10.481 ms
    Testing download speed................................................................................
    Download: 99.82 Mbit/s
    Testing upload speed................................................................................................
    Upload: 35.34 Mbit/s
    
    
    February 7, 2019 @ 8:02 am | Reply
    • Justin:

      Look at those I/O speeds as well :D, they keep sending me emails about offers and they keep posting here on lowendbox but they dont fix they oversold servers. To all people wandering if you should buy this DONT

      February 9, 2019 @ 1:06 am | Reply
  15. John:

    They dont seem to post all comments including my terrible speed test results.

    February 7, 2019 @ 12:49 pm | Reply
    • Josh:

      John – we do not approve comments on this platform.

      Regarding your service, please do send an email to josh@alpharacks.com so I can follow this up!

      February 13, 2019 @ 8:55 pm | Reply
  16. RAINMAN:

    This is the support you get from them if your network speed is slow.

    David Parker
    Staff
    Hello,

    I could see your server is working fine without any issue. Your can check the speed test of your server form the below log:

    root@vpn:/# ./speedtest.py
    Retrieving speedtest.net configuration…
    Testing from anyNode (216.126.233.228)…
    Retrieving speedtest.net server list…
    Selecting best server based on ping…
    Hosted by WebNX (Los Angeles, CA) [1.30 km]: 26.748 ms
    Testing download speed……………………………………………………………………..
    Download: 1.99 Mbit/s
    Testing upload speed……………………………………………………………………………………
    Upload: 3.38 Mbit/s
    root@vpn:/#
    Please have a check from your end.

    February 7, 2019 @ 2:03 pm | Reply
    • Josh:

      Not good, is it?

      I will be consulting with my team with regards to this incident. For my internal investigation, can you please send over your ticket number to josh@alpharacks.com?

      February 13, 2019 @ 8:56 pm | Reply
  17. luis todd:

    My server is not installed for one day – 24 hours.
    I bought yesterday for $30, opened a support ticket, still nothing. I call scam. I want my server or my bitcoin.
    Regards

    February 8, 2019 @ 1:51 pm | Reply
  18. luis todd:

    They do not reply to support tickets. I call scam.

    February 8, 2019 @ 1:52 pm | Reply
  19. Lorik:

    Very very bad support i must wait more then 24 hours for a reply also they are ignorants with clients i tell them the problem they reply with nonsense answers

    February 8, 2019 @ 4:52 pm | Reply
    • Josh:

      What is your ticket number?

      I do not expect this from our team — Support queries should be handled within 24 hours at the very latest.

      February 13, 2019 @ 8:57 pm | Reply
    • James:

      Interesting, I had the same experience. I would ask a simple question and they replied with a nonsense answer. No idea of what they are doing even at the basic level

      February 27, 2019 @ 3:25 pm | Reply
  20. Ervin:

    2GB SSD KVM VPS support remix os ?

    February 10, 2019 @ 10:21 pm | Reply
    • Josh:

      Providing you offer our team a direct link to the ISO, we are more than happy to support custom operating systems! :-)

      J

      February 13, 2019 @ 8:51 pm | Reply
  21. ok:

    Don’t get alpharacks they suck, their servers are shit. you’ll be offline more than online

    February 12, 2019 @ 8:51 pm | Reply
    • Josh:

      if you could please email josh@alpharacks.com so I can look into this, or post your ticket number here please so I can pull your experience up with us for me to begin a review into what the problem is, that would be great.

      We commit ourselves to providing customers with a top notch service and it pains me to see you being let down.

      February 13, 2019 @ 8:58 pm | Reply
  22. Alex:

    BAD! BAD! support and totally unreliable vps. Beware! They will tell you that your order is unrefundable if you will want to cancel it (of course you will).
    But you can return your money using paypal dispute

    February 13, 2019 @ 7:49 am | Reply
  23. Disgruntled Customer:

    I paid for 1gbps port but the speeds are less then 100mbps. I asked for a refund on the port and they just dont reply to support requests.

    I would never use this company again.

    February 13, 2019 @ 9:37 am | Reply
    • Josh:

      1Gbit/s ports tend to be shared on demand between users on the same node, please note speed test websites are never true reflections of the bandwidth due to:
      – Geographic location
      – Testing server load
      – Firewall

      Also, please do note the difference between Mbit/s and MB/s.

      Nevertheless, send me your ticket number and I will refund you the cost of the add-on whilst leaving it enabled on your account.

      My e-mail address is josh@alpharacks.com.

      February 13, 2019 @ 9:02 pm | Reply
  24. Mark:

    I am happy enough with the 2GB SSD KVM VPS.
    I use it for a low volume email server. It is faster and cheaper than the chicagovps I had.
    It runs at about 5% CPU.
    SSD I/O Read Speed avg 0.00246 Mb/s.

    It took a couple of attempts to get a clean IP. The support was sufficiently responsive.
    As it was when I requested rDNS.

    As others have mentioned the SSH terminal isn’t exactly smooth but its better than the 300 baud bulletin board days. Enabling compression on the link helped.

    The KVM container is working nicely. I manually upgraded to linux kernel v4.20.7 without a hiccup.
    OpenSSL is also the latest and greatest version. That also went without a hitch as did all the other software upgrades outside of the standard production versions for the OS.

    There’s enough resources left over in the VPS that I may even get docker going :)
    just to see how accurate some of the resourcing comments above really are ;)

    February 14, 2019 @ 3:07 am | Reply
    • Josh:

      Thank you for your kind words, we are always here for clients so if you do require our assistance please do let us know! It is pleasing to hear you are happy with your service, remember, we will always go the extra mile for our customers, no matter what, so please do not hesitate us to drop us a line, even if the issue is minute! =)

      My email is josh@alpharacks.com in case you need any assistance down the line!

      February 15, 2019 @ 4:42 am | Reply
  25. I have been with them on a reseller account for about 9 months; set to renew in May. I’m not very active but I try to log in every 3 months or so and see how my sites are doing.

    1. Main site doesn’t load anymore WHMCS backed and fully updated; but at least the cPanel does (which is a win).
    2. On my regular website for construction company my registrar (namesilo) banned my domain and sent a nasty email about how I am a spammer. I could never get that domain back and the site is still down :(
    3. Today I logged in and found that WHM doesn’t load anymore, so I can’t go check anything.

    I don’t know if there was a spammer on my server and my site got banned; or if my site was actually hacked (support couldn’t tell me) or if they need to vet their customers more because hackers are getting into their servers and messing up good customer’s domains. But my domain is gone and now I’m on LowEndBox looking for a replacement. It’s really sad because the service started off well but I think they just don’t charge enough to afford people to keep up the good work.

    February 16, 2019 @ 1:35 pm | Reply
  26. HP:

    Josh: I wrote you email, no reaction…

    Support has not responded for days. There was a big problem, it took days to solve. Now I’m waiting for a rDNS setup, also for days, and no reaction..

    What happens to this company?

    February 16, 2019 @ 4:01 pm | Reply
    • Josh:

      E-mails are responded to within two working days.

      Hopefully this should be resolved by now, matters are promptly dealt with by support :)

      Regardless, if you post your ticket number here or to my email address we will look again for you.

      J

      February 21, 2019 @ 9:37 am | Reply
  27. Jeff:

    DO NOT I REPEAT DO NOT BUY FROM THIS HOST

    I bought the windows VPS package, the internet is less than 15mbps. After installing a node to sync it crashed the server after 5 minutes. I have not been able to use it since.

    I requested a refund , they ignored me, then i requested again and they told me no refund

    Why does lowendbox support such bad hosts?

    I bet its oversold. 1gb of ram per 100 servers

    February 19, 2019 @ 6:42 am | Reply
    • Josh:

      We can confirm nodes are not oversold, if you could email josh@alpharacks.com so we can ensure your service becomes of a higher, more satisfactory standard, for you.

      J

      February 21, 2019 @ 9:38 am | Reply
      • I already did a few days ago and you guys refuse to respond LOL.

        I need a refund, service doesn’t work

        February 22, 2019 @ 3:54 am | Reply
        • Josh:

          Hello Jeff,

          I believe this has been resolve by email?

          March 1, 2019 @ 8:53 pm | Reply
    • kiko:

      Yeah I have the same question why LEB allow this poorly service and we can say scammy offers to be around and many complains and offer every month and people don’t check their old offers and comments about it, it’s so sad the LEB before was a place with good company/offers now we have this offers trying only to still people money because I can’t call with other names due it’s easy to join but you don’t have your moneyback easily without complain with your credit card company. So beware and do your own research before jump in early plans. Be safe. Peace !

      February 22, 2019 @ 4:32 pm | Reply
    • James:

      Same comment, do not buy from them. It’s not only about the connection being slow but also the support staff having no clue as to what to do and they saying “no refund”.

      February 27, 2019 @ 3:36 pm | Reply
  28. RLG:

    I can’t recommend this provider. Support is poor. I have a cheap hosting account and it goes down often. I have a monitoring solution set up to tell me when it goes down. I’ve confirmed that it was indeed down after getting alerts. Support replies with “try it now”, not addressing the underlying problem. Another reply I got is “it’s working now” which doesn’t fix the problem.

    February 21, 2019 @ 1:53 pm | Reply
  29. zhongyi:

    The service is terrible, my new server has not been opened for several days.
    Ticket didn’t respond.
    I have initiated the paypal dispute.

    February 21, 2019 @ 11:19 pm | Reply
    • Josh:

      Please note services may be delivered with a delay, rest assured we deliver all orders promptly based on stock. For any reason we have delayed this, you will be reimbursed with the days you have lost out on.

      March 1, 2019 @ 8:59 pm | Reply
  30. Kevin:

    I have tested and used many many service providers both inexpensive and expensive. I cant recommend Alpharacks for many reasons.

    1. Reliability
    I’ve had the Server go down and completely lose very critical data within a week of ordering and didn’t get any compensation nor any proper support in getting my data back, only thing the team knows how to do is reset the server for you. Then, within a month of using the service I’ve had the server fail AGAIN with loss of all data again. Two failures within a month I would say is completely useless for any mission critical people.

    2. Service Quality
    Service is completely useless and slow. On the two failures I had, I literally wasted at least 3-4 days until getting a support staff to reset the server, something that should only take at most 5 minutes. They ask the same questions over and over again, and the support staff does not seem to be fluent in english.

    3. Server Speeds/Quality
    I dont think I have to speak much about this topic at all. Service is oversold and slower than many other hosts with lower price and lower specs. Go with HostUS if you need LA hosted CN2 backed servers. Down times are also very common.

    At the time of writing this post, I have contacted Josh, and hope to get a reply ASAP on the situation.

    February 23, 2019 @ 2:26 am | Reply
    • JOsh:

      Hi Kevin,

      Was a resolution found?

      I hope so — we pride ourselves in ensuring customers are put first :)

      March 1, 2019 @ 8:58 pm | Reply
  31. Andrew Bilotti:

    Jeez the setup is slow. Ordered, paid invoice, still haven’t had my server set up for over 6 hours. I don’t know how good they are yet, but I have to say that their support is pretty terrible if they can’t even setup a simple server in 6 hours. I will update this if things change for the better.

    February 23, 2019 @ 6:15 pm | Reply
    • Josh:

      Slow setups are usually due to demand. We actively try and provision services ASAP, but cannot always promise this.

      Any delays will be added to your services due date.

      March 1, 2019 @ 8:57 pm | Reply
  32. Mohamad Mulhem:

    Hi,

    After about two years of working with them, I began to trust them.
    Even though my VPSs are shut down most of the time, they keep telling me that there are too many node connections.

    Today, I booted up my VPS and began updating the VPS linux packages, then they suspended it!
    My VPSs are controlled by Webmin system with CSF firewall, and they are the best for system management.

    New Employee called Ted Orr is responding to me on the chat today, and he is requesting to wipe all data.
    Wait the minute, my customers files are on the server!

    Now, I am very upset as I don’t have a newer backup of my files.
    They are not responding anymore.
    Alpharacks never care if you are loyal or not.

    Never ever deal with them

    February 25, 2019 @ 9:40 am | Reply
  33. Mohamad Mulhem:

    Never ever deal with them.

    Even though my VPSs are down most of the time, they keep telling me that too many node connections.
    Today, after opening a ticket they are forcing me to wipe all data.
    My customers data are on the server, and they are not responding anymore!

    After two years of their service, today they doing that to me!

    What a company is this?!!!!

    February 25, 2019 @ 9:50 am | Reply
  34. Mohamad:

    Never ever deal with them.

    Even though my VPSs are down most of the time, they keep telling me that too many node connections.
    Today, after opening a ticket they are forcing me to wipe all data.
    My customers data are on the server, and they are not responding anymore!

    After two years of their service, today they doing that to me!

    What a company is this?!!!!

    February 25, 2019 @ 9:51 am | Reply
    • Josh:

      In response to all three comments, this is far from acceptable. I am proud of AlphaRacks’ offering to customers and feel this has let you down esspecially after two years of service with us. Can you please drop an email or your ticket # here so we can investigate further?

      My email is Josh@alpharacks.com

      March 1, 2019 @ 8:55 pm | Reply
  35. Justin:

    I was about to ask if they still oversell their nodes and from the last posts it seems to be so… i use to use them and when i contacted the support asking what is going on they would just keep turning off services on my vps… Just stay away from them

    February 26, 2019 @ 6:46 am | Reply
    • Josh:

      We do not oversell nodes and hope for the best performance of our services, if not, our 24/7 support team are always there!

      Potentially, your service could being suspended by Nodewatch? If you could please email josh@alpharacks.com for me.

      March 1, 2019 @ 8:54 pm | Reply
  36. kmb:

    I’ve been having trouble with them since I ordered. Took them a few days to take the kvm off of pending after they took my money, and they insisted that they sent me a email with the info. They claimed that it was all setup now and sent me a email with the info, nothing works in the vps control panel at all. I also asked for a refund within the 3 day period of their ToS, and blatantly got ignored. I will probably end up going with Linode, or something similar now. Just wanted to warn others that their service isn’t very good like many others are saying here, or in some cases they will never give it to you and take your money anyways, just be careful.

    February 28, 2019 @ 5:33 pm | Reply
  37. Tyler:

    Worst hosting company I have ever dealt with in my 10+ years of renting servers.

    March 2, 2019 @ 1:11 am | Reply
    • Josh:

      Can you please post your ticket # so I can look into why you feel like this?

      Cheers

      March 4, 2019 @ 3:08 pm | Reply
  38. James:

    One of the worst hosters I’ve ever had to endure, slow performance, bad service.

    When you’re finally rid of them they will keep spamming you a few times a week with more of their crap.

    March 19, 2019 @ 5:43 pm | Reply
  39. Chris:

    Hey Julian or Josh,

    Y’all’s support team could work on its customer service skills. I inquired about a refund because I wasn’t finding use in the service anymore and was going to move to another host, and your boy “Daniel Jones” simply said “This is not refundable.” Nothing else.

    The start of the new service year isn’t even until 3/26/2019. Can you please help?

    Part of my problem is the scant selection of operating systems. They are all specialized builds, and I cannot provide my own (such as a near-base install of CentOS, Ubuntu, Debian, etc.)

    March 20, 2019 @ 12:31 am | Reply
  40. arif wahyudiansyah:

    can I get ubuntu desktop and remote desktop app?

    March 26, 2019 @ 5:26 am | Reply
  41. Diretorio Academico Dido Fontes:

    I do not know how anyone can be their customer. Already a week to solve a ridiculous problem.

    I already have 2 tickets and my problem isn`t solved.
    #246300
    #763833

    March 27, 2019 @ 1:55 pm | Reply
  42. Lee:

    I strongly recommend that you don’t waste your time with AlphaRacks.

    Before purchasing from them, I read through the comments on several posts here at LEB on AlphaRacks as well as reviews found through google, “alpharacks reviews”, and the vast majority of complains involved terrible customer support.
    I kept that in mind, decided to give them the benefit of the doubt, and made a purchased anyway. Worst comes to worst, I can always dispute with my card issuer. I have some time to kill and not a whole lot to lose from trying.

    So, here’s my experience:

    I purchased the $99/yr KVM with 8 CPU / 6RAM. Few mins later, I received the email that contained the ssh credentials. Waited a couple more minutes for the VPS to finish setting up. Other VPS’s I’ve used (KayHosting) were online in seconds.

    I tried to ssh into the VPS. Operation timed out. VPS wasn’t online.
    AlphaRacks client area shows VPS as offline.
    Logged into Virtualizer, shows VPS as offline.

    I reinstalled the OS through Virtualizer, thinking that was the problem. Nope.
    I tried the starting/stopping/restarting buttons in the client area and Virtualizer. Nope.
    I waited for a few hours. Nope.

    I opened a support ticket, #251028.
    Responses have been less than helpful. They said they would move my server to another node. That was over 48hrs ago. They haven’t.
    It’s been a couple of days since I placed my order and I have been unable to use the services I paid for nor have I been adequately updated in a timely manner on any progress made to rectify the situation.
    This is completely unacceptable for “24×7 Support”.

    Even their replies to comments at LEB are up to several days late. It’s ridiculous.
    Customers should NOT have to go to an external site like LEB to get support for their technical issues. It just goes to show that AlphaRacks is biting off more than they can chew. They clearly don’t have the necessary resources to ensure that customers get the support they need within a reasonable timeframe.

    TL;DR:
    Comments about AlphaRack’s terrible support are true. Most VPS providers are able to set up your server within, at most, minutes after payment. AlphaRacks takes literally days. Don’t waste your time with this company while they scramble to get their shit together.

    April 10, 2019 @ 6:10 pm | Reply

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