Corey, from BitAccel, is offering LowEndBox readers a 50% Recurring Discount on all monthly, semi annual, and annual vps plans. Direct links are not working, so you will have to input the coupon yourself.
OpenVZ VPS1
| OpenVZ VPS2
| OpenVZ VPS3
|
BitAccel have been featured twice before on LowEndBox. Since their last offer, BitAccel nearly expanded to Zurich, Switzerland. However they fell short of the 30 orders that they had wanted to open up this new location. Would you have bought a swiss VPS off of them? BitAccel are one of only a few providers who use the VirtPanel control panel. Previous reviews have been pretty positive so far. If you do signup, please share your experience with us below.
BitAccel accept payments via 2Checkout and Paypal. If you’re not happy with the service you receive, BitAccel offer a 7 day moneyback guarantee. They also offer a 100% network uptime SLA. IPV6 is not supported by them. We are told that KVM plans are coming soon. Additional IPv4 addresses are priced at $1 each per month. A range of other addons can be selected at checkout. Please take a look at their Terms of Service before signing up.
Network Information:
NY Test IPv4: 192.210.150.2
NY Test File: http://192.210.150.2/100mb.test
LA Test IPv4: 173.254.233.130
LA Test File: http://173.254.233.130/100mb.test
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I check LowEndBox once a day and just happened to be the first to get an opportunity to comment. I have no affiliation with BitAccel, other than as a satisfied customer.
I signed up for a previous BitAccel offer on LEB, and my VPS has been up 100% of the time since then. Support has been very quick to respond to my queries. My BitAccel VPS is faster than any of my other three low-end VPSs, both in CPU/disk performance and network I/O. It has definitely the best price/performance of any of my VPSs. The VirtPanel is different than SolusVM, but it is just as easy to use and provides the same basic functionality.
I bought another VPS from the owner of BitAccel before he sold that business to a large company (and then founded BitAccel). The support and service were good when he owned that other company as well. He knows the VPS business, and how to care for his customers.
In a couple words: Highly recommended!
Thank you EMG!
Just picked the VPS 1 up, seems pretty nice so far.
Thank you :)
Do you accept gaming servers like Minecraft / SAMP / Metin on your servers? And also for an European user like me(Romania). What is the best server to get the NY or LA. Thanks
Yes we accept those servers as long as you aren’t abusing resources with them. I would test out both of our test ips and files to see which one gives the best pings and download speeds.
What means abusing resources? Can you provide me with an example?
Causing issues for other customers on the node. For example… trying to run 70 people on a minecraft server loaded with addons.
Also if i buy your service for 1 year then the next year the price will increase no ?
The coupon will last for as long as you have that service with us.
Do you allow game servers?
I believe they allowed Game Server. VirtPanel accepted it!
Game servers are allowed.
they can allow torrent activity?
Only legal torrents are allowed, pirated stuff is not allowed
@Corey knows his stuff and maintains a very good infra. BitAccel is one of the first to offer Gbit ports and their LA location is route optimised to Asia. Consistent I/O and network speeds and uptime is 100%. Highly Recommended provider and now with a awesome discount.
Bench of their VPS1 @ LA
Thank you Peppr!
I’ve been using BitAccel since their May offer (VPS2 plan) and it has been flawless. Very very impressed.
The LA server from Australia has the best ping I have found in the US, better than Seattle and better than San Diego.
Now hopefully I’ll be allowed to change to the VPS3 plan to take up this offer!
Do you accept orders from China ?
Yes we do
And that my friends is why Quadranet customers are suffering. 2 racks of ColoCrossing’s cess-pool customers. Shady hosts and chinese clients = DDoS attacks frequently. Thanks for making a nice data center have constant blips.
LOL – I wonder why Quadranet sells asian optimized ip routes – It must be because they don’t want Chinese customers due to their frequent DDoS. Get real gp – their network can handle some of the biggest DDoS without any ‘blips’. In fact… I haven’t had any ‘blips’ show up on my quadranet graphs.
I have paid 3.50$ invoice id: 1996. payment confirmation id is 5054877640.
We have also opened Ticket for it: Ticket ID: 995138.
They don’t automate the process.
How much time you people are taking to setup a VPS.
Yes the process is automated. We also responded to your ticket an hour later.
06/08/2013 11:59 – [Ticket ID: 995138] Order Number : 5054877640
06/08/2013 10:57 – New Dedicated Server Information
06/08/2013 10:57 – Invoice Payment Confirmation
Posted today at 11:59
Hello,
We have mailed you the new VPS welcome mail.
Login into Virtpanel at:
http://bitaccel.virtpanel.com
Install an OS and then you can login into the VPS using SSH.
The Virtpanel login information is in the new VPS welcome mail.
Regards,
Praveen
do you allow legal p2p?
Sure.
brilliant!
I think I’ll stay well away, especially with them allowing game servers.
What’s the issue with that? We keep an eye on the servers stability.
20 minutes since payment… guess automation is just slow ;)
Sorry, we have been running out of ip space left and right… requesting more from our providers as we go.
VPS is up and i am very pleased at the quality. +1 for bit accel.
Thanks Sweet!
Is the coupon one-time or recurring?
The coupon is recurring.
how much yearly
Take the normal yearly price and reduce that by half. If you place the desired item in your cart and enter the promo code you can get an exact figure.
If I want to use a VPN, could you enable a TUN, Nat and iptables for my VPS ?
These things are enabled by default. If you have issues with them please feel free to open a ticket.
Sweet!
Can i run a web hosting business by installing cpanel on your server , and also can i get a custom 500gb disk space?
We can not offer that much disk space but yes you can run your own hosting business by installing cpanel on our services.
Six hours since the payment, I don’t hear any progress
Sorry about that Putra, we probably ran out of ip space but we are requesting more and will have you setup soon.
Very good, payment paypal instant installed.
Glad you are happy!
If we end up taking advantage of this offer to test it out, does the 50% off stay in effect if we decide to up the plan? (ex start on vps1 and bump to vps2 in a week or two)
Yes it does! :)
Awesome! Thanks! I’l be signing up shortly!
Got 2 VPSs with them. One of the VPSs in buffalo got this speedtest result when i tried it out using NoMachine to connect remotely: http://www.speedtest.net/result/2887246831.png
Pretty darn fast. I’m fairly certain the only bottleneck here is either in flash or the speedtest server (cause i had it spike to around 800mbps occasionally).
Glad you are having a great experience.
It’s been awesome so far, but I think one of the other VPSs on my node are misbehaving. Mine and my dad’s VPSs are nearly inaccessible. 75% of the pings timeout. I sent in a ticket about an hour or so ago. Here’s the output of me pinging my VPS:
C:\Users\Tim>ping 173.254.233.167
Pinging 173.254.233.167 with 32 bytes of data:
Request timed out.
Request timed out.
Reply from 173.254.233.167: bytes=32 time=78ms TTL=51
Request timed out.
Ping statistics for 173.254.233.167:
Packets: Sent = 4, Received = 1, Lost = 3 (75% loss),
Approximate round trip times in milli-seconds:
Minimum = 78ms, Maximum = 78ms, Average = 78ms
C:\Users\Tim>ping google.com
Pinging google.com [74.125.137.101] with 32 bytes of data:
Reply from 74.125.137.101: bytes=32 time=10ms TTL=48
Reply from 74.125.137.101: bytes=32 time=12ms TTL=48
Reply from 74.125.137.101: bytes=32 time=31ms TTL=48
Reply from 74.125.137.101: bytes=32 time=11ms TTL=48
Ping statistics for 74.125.137.101:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 10ms, Maximum = 31ms, Average = 16ms
Yes there was some abuse going on with that node but we got it resolved.
Which data center is the LA Node using? Thanks.
We are using quadranet.
So far, so good. I registered two days ago, waited no more than 2 minutes to get my credentials, setup my machine in three minutes. I don’t have particular needs other than hosting my little blog and tinkering a little, so I think that this plan will fit me nicely.
Can we initially choose monthly, and then open a ticket and change to yearly pricing?
Yes you can do that no problem.
@BA-Corey The NY test file does not appears to be working.
Should be working now, sorry about that.
five hours since the payment, I don’t hear any progress :(
I’m sorry we had ran out of ip space again – I got more shortly after your comment and set you up.
Have purchased – has the issues with instant activation been resolved? as i’m still waiting for credentials to be emailed over
They were resolved and then we ran out of ip space again. We get smaller blocks at a time that way our providers don’t complain that we don’t need that many ips and that we will never use them etc…
Thanks, all set up now. Unfortunately am unable to stream content from Hulu as it doesn’t recognise it as a US IP address.
Have you tried opening a ticket for rdns entries? If there is anything I can help regarding this I will… please open a ticket for this.
How long is this offer for? This seems like an amazing value!
It ends at the end of September. Thanks for your interest!
brillient. just sign up and my account takes less then 5 minutes to create. just wondering, what is the server spec for the LA ? mean the processor using etc…
@Yusri: I got the VPS1 (might upgrade later) and here’s a partial output from /proc/cpuinfo :
Thanks Chip!
My order is not complete.
Ticket: #497299
Hi Son I got you setup shortly after. Sorry for the wait.
I ordered a NY-VPS4 on 08/06/2013. The setup was immediate. Service is great too. By mistake I installed a package that caused excessive CPU usage and Corey was very understanding.
Thanks
Saturday night IO was being abused… Was that you?
@Sweet: Was not me.
Do you accept payments with bitcoin?
I currently do not but I can work something out for you. Please get in contact with us over the ticket system.
I just placed my order… and then I look and lax1 is down?! http://stats.bitaccel.com/
Appears praveen got that resolved as soon as possible.
I just purchased LA-VPS1, and paid through paypal, the status still showing unpaid , I opened a ticket #312616 for this issue, BA-Corey could you please help , Thanks
Got you fixed.
Thanks Corey, server is up and running and got the refund for the extra payment, Thanks
looks like somebody is abusing the server resources currently
Server Name Type Ping Load Location
lax1.serverinthe.us OpenVZ 8.117 57.79, 16.71, 8.85 Los Angeles, CA
ny2.serverinthe.us OpenVZ 103.803 32.85, 15.41, 17.12 Buffalo, NY
Thank you.
Found the culprit….. he had purchased a ton of VPSes and started running 8 process ‘s’ on each of them utilizing 100% cpu each and causing IO wait.
I had a bad experience with them,
13th of august i bought their vps, but they did not immediately set up my vps because they run out of IP.
14th of august they canceled my vps plane but they did not refund my money.
all my plane is fine now.
about vps server so far good. maybe just manual check for payment paypal which makes they long time for something (managed payment and invoice no good). sorry about this review
What a bad company! I cancelled my account and selected to delete my account at the end of the already paid billing period (20/08/2013). They confirmed it in the cancellation confirmation email:
“The service will be cancelled at the end of your current billing period on 20/08/2013.”
Then they just cancelled my account way prior to that on 14/08/2013…. They refuse to refund me the money for the week’s early cancellation… Great business model!
I can post our ticket correspondance if you would like? :)
It stays: You suspended my paid service before the contract ran out. Very bad business. I never agreed to let you suspend my service early.
You’re right. You just never responded to the ticket I had open with you for about 6 days. You didn’t have a problem with it until you asked for credit and I denied it.
Sure I had a problem with it. I paid for it and you suspended the service. As you said: I never agreed to have the service suspended. You could have reactivated the account instead of a refund. I would’ve had no problem with that solution. I asked for a solution, you never provided one:
“Will you refund me the amount of money I paid for service until 20/08/13 automatically or how do you think this will work?”
You just responded:
“After the 7 day grace period there are no refunds or credits.”
No offer from your side to resume the service.
And I just asked for a refund of $1 (!!!) for the week the service was deactivated early, not a full refund.
However, I see here that I’m not the only one with problems with your company. So I hope others will see it as well and act accordingliny. There are better alternatives on LEB.
Corey Manshack
Staff
Posted on Thursday 8th August at 18:26
Can I go ahead and process your cancellation? We are running low on IPS on that node.
Corey Manshack
Staff
Posted on Tuesday 13th August at 22:14
Cancellation processed.
Client
Posted on Wednesday 14th August at 04:14
Will you refund me the amount of money I paid for service until 20/08/13 automatically or how do you think this will work?
Praveen Bhat
Staff
Posted on Wednesday 14th August at 04:18
Hello,
Corey will get back to due about your query during business hours ( 10 AM CST onwards ).
Regards,
Praveen
Corey Manshack
Staff
Posted on Friday 16th August at 15:49
After the 7 day grace period there are no refunds or credits.
Client
Posted on Friday 16th August at 16:12
You deleted my account prior to the end of the paid billing period (08/20/2013)! I will open a Paypal complaint…
Corey Manshack
Staff
Posted on Friday 16th August at 16:14
You had no issue until we told you that there are no refunds or credits after the 7 day grace period, go ahead.
And I’m showing that you still have active services with us……
I had my server activated in minutes. After one day it was painfully slow. Looking at their stats http://stats.bitaccel.com/ the server was over 40 in load… They offered to move to a new server. My VPS was taken down. Now it is starting the third day with my server down. The last time they told me they had to wait for a third party to enter its working hours (curious idea of 24×7 support), and this was yesterday. No info about the time my server will be up again.
Must consider this as a best effort service, their biggest mistake is NOT communicating with customers correctly.
I’m sorry but our panel provider most definately does not offer 24/7 support and we are at their mercy until the issue is fixed.
Is the worst service that I found in internet. Pay is gift the money. Of 10 days with the vps.. 8 or 9 had problems. The support no there! open a ticket is lost the time. Be careful with this class of companies
I’m not sure what you are talking about. All of our tickets are answered in a timely manner. As far as problems go, I don’t recall 10 days of any problems.
The lax1 server can’t be connected for 8 hours.
And the ticket has no reply.
Same here. Very long downtime (again). Service resumed some hours ago when they obviously rebooted the machine… However ticket response time was very good for every query I had till date. Just the (quick) solution of the matters were bad or non-existent.
Hi guys, I was unaware of the problem but I got it resolved as soon as possible. Looks like there may have been a kernel issue that caused this.
I don’t know what you all have been complaining about. I’ve had my for a few days and it has been superb. I’ve been playing around and experimenting around on it without any problem. If I have a need for another in the future, I’ll turn back to him.
If you’re looking for a silk smooth VPS and priority support (no offense BA-Corey, you do awesome from what I’ve gathered) that is manned by a large group of on-call tech’s, then go shell out the bucks on something like rackspace. What Corey has offered offered is a terrific low-cost alternative. It might not be “platinum” support or completely guaranteed uptime but it’s pretty close and it looks to me like he’s been helpin everyone out as quickly and and nicely as he can (which is more than most companies can claim).
I’m having time out issue since I registered yesterday, just get connected for like an hour right after installing the OS, then it went down. Still not fix thought I opened a ticket.
Same problem, No internet(Unable to resolve) on my vps after rebuilding the OS.
Can’t connect to my IP either…
Opened ticket but strange upon opening a ticket there was no confirmation on my email. ..Waiting for your response.
We are in communication with the datacenter regarding this issue and it only affects the /26 you guys are on.
Sadly not fixed yet.3rd day going on!!
Can’t connect to my Main IP
Can’t access with Root user pass
When connected with menual method, No internet on the VPS(can’t wget, can’t yum install)
Ticket reopened, But support isn’t that fast & Reliable[Support replies 1 answer(though incorrect) each 20 hours! for sure]
>Thank You<
Finally working.
Oh, feels goods. Internet speed is awsome. :) Liked it.
***********BEWARE**********
My Account has already been suspended without any warning or Notification. & I’m not the only one whose account has been suspended for commenting the truth about there service On LEB!!
–>>After 3 Days my internet connection was finally activated(you can find it on my previous comments) and After 3 days of using My account, I was suspended without any warning!! <<–
***********BEWARE**********
THEY ARE CHEATER, Think before buying there service PLZ.
Actually, I’ve read all the comments, and you ARE the first one to say anything like that so far.
& Sadly What I commented wasn’t any lie or an act.
TIM>> You should read all the comments again(Specially last 20).
Just to let you know, I got impressed and bought this VPS after reading goody comments of this post too. I shared my experience, what you believe or think or experience isn’t/shouldn’t be matter to me.
Actually yes I read them, and none of them had their accounts purposefully suspended. You’re the first one to say that. There has been some down-time in service due to the influx in customers and griefers, but I’ve had nothing but good service and support from them. And what I experience certainly does matter as that is what the comments section is for; To tell how good the service with the company is. No, you aren’t just sharing your experience. You lied in your comment:
“I’m not the only one whose account has been suspended for commenting the truth about there service On LEB!!”
Nobody else mentioned having their service suspended for commenting on LEB. The only other person that even mentioned the word suspended was theDOC, and it wasn’t for commenting here.
I’m starting to think most of the bad reviews here are being outsourced by the competition or something :P all of them seem to be equally illiterate.
“..none of them had their accounts purposefully suspended”;
“There has been some down-time in service due to the influx in customers and griefers”;
“…it wasn’t for commenting here”!
Some of your comments makes strange sounds, as if You aren’t actually a customer But someone else.
–>And what has been outsourced aren’t the BAD one’s but I think the GOOD ones.
:D SELF PROCLAIMED LITERATE person always makes me wonder about their literacy. >Thank You< I'm out from this post.
My comments don’t make any “sounds” Lol. I don’t particularly care if anyone believes me or not, that’s up to them. I never proclaimed anything about myself, only about the other comments ;) and literacy is an easy thing to check assuming you know the English language…
We always suspend with the WHMCS module that has a ‘reason’ box, this module automatically sends you a notice that your service is suspended and the reason that it is suspended. I haven’t checked this post since the 23rd. Also a suspension is not termination, you have a chance to redeem your actions! Two of the most common suspension reasons are that your ip is getting ddosed (we aren’t allowed to host you if that continues) and illegal torrenting (of which I’ve been suspending a lot of them lately and that was probably what you were doing). Also – how am I supposed to figure out who you are when you are posting as an alias?
Tim is not affiliated with us, here is a list of employees.
Corey
Praveen
My experience with BitAccel and Corey has been excellent and I have been using one of their LA VPS since their first promotion.. Uptime is consistently over 99.94+ (including the occasional reboots made by me). They did do a few migrations, but everything was planned well, emailed in advance and servers were back online shorter than the maintenance window. The sudden inflow of negativity in this offer thread, is quite strange as said by Tim above. I can establish my facts since my VPS is well monitored for ping and other vital stats via 3rd party tools.
Thank you for your business!
My VPS on LAX1 is down AGAIN for hours now… VirtPanel doesn’t work again on this machine:
“The SSH connection to the server was closed. Please try again.
This issue will be resolved as soon as possible.”
After the problems I had with them with the other node (and their strange billing policy), this node isn’t better (see my posts above). Don’t they have automatic monitoring systems?
I can again advise to look LEB for better providers.
Looks like there is a bug in the openvz kernel causing the machine to become unresponsive to everything but ping.
same here
Fatal Error:
The SSH connection to the server was closed. Please try again.
This issue will be resolved as soon as possible.
no answer in IRC
This has to be one of the all-time worst VPS providers around! Their servers are constantly down… I mean CONSTANTLY. For hours and hours and hours.
Their ticket take forever to get a reply, and when they finally do, it’s loaded with excuses. Communication is abysmal. Want to know why your severs are all down… and when they might be back up? Good luck! The admin doesn’t post a thing… anywhere. Not on his twitter, not on a blog. Not on their IRC channel. No emails. Not even on their Server Status page (which only SOMETIMES works correctly). Hours and hours go by with nothing.
Do yourself a favor and stay away. So many others with as-good or even better prices and their reliability can’t be any worse than these guys – trust me!
Hi Don, our servers are definitely not constantly down like you describe. I’m sorry you feel that way – we always respond to tickets in a timely manner.
test file from LA unresponse
Sorry about that issue, we did notice and fix this.
NO recommend!! Of 30 days with the service more less 10 days with problems and the support is so slow or no respond. I prefer pay a little more and found other better service
I don’t see you in our system as ever being a customer – don’t recall 10 days of problems with support not responding either.
Howdy. I have nine emails from billing (initial account setup, payment confirmation and now past due billing) in my email archive but not a single notice that my box is active, nor a username/password/ip combination, nor any email which shows how to reach the console (in reading the comments here I notice there was supposed to have been a “welcome” email with the virtpanel link (and presumably login information). Your records should indicate I never received it.
I opened a ticket #127351.
Thank you.
BitAccel has been helpful and accommodating above and beyond. Great customer service can really make the difference. Thank you!
Hi,
I bought the OpenVZ-VPS3 service. It’s been around 15 hours that I paid and got the receipt for invoice and I haven’t got any update related the VPS. If the service is not automatic then why you guys advertise it that way?
Moreover, I am not getting any reply for the tickets submitted. Last reply that I got from their side was many couples ago.
Guess I need to ask for the refund eventually!
Let me know your intentions regarding the service or I start looking for another provider.
Let know and I can also provide you with the Invoice itself. I am getting a bit annoyed now, all the reviews I heard for your service are getting on the negetive side.
To start with, here is the ticket ID: #712329
Our support was communicating with you during this whole time….
Okay, I thought the system is automatic…? So per your info, it will take round about 12 – 13 hours as the current CST time is 11:25 PM.
Regards,
Hello.
It is automatic most of the time, but sometimes, due to factors beyond our control, it will be done manually. It might happen sooner too. As I am from the overnight support, I do not have access to billing, so cannot intervene and get it done.
Regards,
Praveen
Hi Aman, your payment was received, that wasn’t the problem. Your password you chose during signup had invalid characters and so it wouldn’t automatically set you up. I fixed this for you. Thank you for your business!
hello, I want to pay the bill but why the warning appears “Gateway Module ‘paypal’ is Missing or Invalid”.
please help.
thank you
Running a public mumble server off of there lowest VPS. Also installed XFCE and freenx. Performance is great! Load average is always at or below 0.02 with 10-15 active mumble users. The only problems I had were network congestion due to abuse from other users, which they took care of in a timely manner. It had happened about 3 or so times and hasn’t occurred in the last couple of weeks. But for $3.50, I won’t even count that as an issue.
For the price, these guys kick ass! If you were thinking of taking advantage of this deal (If it’s still valid) then do so. I’ll be getting another VPS or two from these guys in the near future for some other uses.
My server was rebooted without notice, waiting for explanations.
At reboot FUSE kernel module was not present anymore, so I lost access to all my data.
Waiting for a solution with service down.
p.s.
Remember to ALWAYS encrypt your data on these VPS since the operator has FULL-IMMEDIATE-COMPLETE-UNLIMITED access to all your files.
I had an issue earlier today with reboot. There was a problem with that node. If you still have a problem, make a support ticket. Unlike most other people I’ve gotten VPSs from in the past, these guys usually answer back within 15-30 minutes.
I don’t know if you actually work for them, so I will try to really chill down…
I OF COURSE opened a ticket.
After asking TWO TIMES I was told they rebooted to solve “networking” issues. I was having reachability problems since weeks, ticket opened, closed without solution (they said “oops”), re-opened, still open since weeks.
For this problem I had THE SAME problem before, pointed them to the ticket ad they just started trying random fixes. After several painfully unuseful replies they sorted out the need to escalate.
Yes, they respond in little time, but they just apologize or close the ticket. They do NOT solve problems. And, if you just read this thread, you’ll find that I discovered they have 24×7 support, but only during working hours and 5 days a week since they depend on external sources not having 24×7.
They put offline my server without notice, and it is not working since then. They LOST my data once by transferring it from one server to another, now I have my data unavailable again due to them.
Please, read again your post, and never post this bullshit again.
First of all, I don’t work for them. I rent a couple VPSs from them. If you have mumble, you can check out the one that I use for mumble. It’s in the North America public list, near the top, “[0G]OmegaGamers”. So no, I don’t work for them. I’m just a satisfied customer.
I don’t know if they “truly” have 24/7 support, but I have sent in a ticket at 3 a.m. CST and it was answered within 1 hour. Now if that’s “real” support or just deflective support, I do not know. The wasn’t an issue, but a question that one of the owners would’ve had to okay.
I don’t post bullshit. You say you post what you have experienced. I’m doing the same. You do not need to accuse me of posting “bullshit.” Their servers are rather cheap. I would never spend so little on something if it was mission-critical. Which is why I run my mumble server on one and my OpenVPN server on another. I haven’t had many issues with them in just other two months (or one and a half month, can’t remember), so for the price, I’m happy. If you’re not, then go somewhere else. But this is the risk you take with dealing with low-end box suppliers. Good luck.
Your super 24×7 company has my server not functioning since 2 days now. And no communications since last week.
I’m posting here for the exact purpose you posted: alert anyone who reads this TO NOT USE BITACCEL for anything sensitive. To be honest, for anything at all, stop.
They are worth far less than their low prices.
I’d like to note that Chris is still a customer with us and is usually alerting us that something is down before I see the email from our monitoring software. We always respond in a timely manner and get the abusive customer suspended as quickly as possible.
We did end up putting an auto load for the fuse module in a startup script just for you. I’m sorry that we had some abusive customers causing us to have to reboot the node to regain access, we took care of them as soon as we could.
The service and the support are shit in this company.
Heh, I must be really lucky then, lol. :D
Yes ;) you are the unique. Congratulations
I’m sorry you feel that way, we always try to provide the most reliable service and reply to tickets in a timely manner.
There main website was down for more than 2 hours from just now. Still I am unable to log into the client area and create a ticket. Website is down for more than 3 hours now and I got no notification about the down time or why this happended. Heck, there own website is giving 502 error so no way to contact them or leave a ticket. No one was available in the IRC chat as well.
This is my second month with them and the server has already been down 3 times without any notice.
Seems like the service USED TO BE GOOD, but as of now I think it’s pure waste of money.
Same here. Service down since several hours, nothing up to communicate with them.
Don’t know… I’ve been on my mumble server for the past 10 hours or so without issue. Their website is currently up for me. A drink at the movie theater costs me $5.50… THAT’s a pure waste of money. This is a waste of pocket change if it doesn’t work for you.
I don’t presume to know your situation, but everything’s been great here. :/
Well, I got proof to support what I say, check the screen shot attache, this was the situation for more than 2 hours on their own website, mine is still not up. Still unable to access my website and no notification as such from there side (its been more than 4 hours I have submitted the ticket). So in total, I guess I have to look for an alternative.
https://www.dropbox.com/s/orc23gu8qs46r6i/image.jpg
https://www.dropbox.com/s/oq6s8t58q3qzqtz/image2.jpg
“Proof?” I never said you were lying. I just told you that my server had been up for at least the past 10 hours and that their site was currently up for me. Give support some time. I’ve paid a lot more in the past for a lot longer waits than 4 hours.
My mumbler server hasn’t gone down since I started it: https://dl.dropboxusercontent.com/u/96871288/Persistent%20Files/BitAccel%20Mumble.PNG But, the VPS that I use for OpenVPN is down. From the looks of their network status page, one of their servers is in a bad way. I’m assuming that’s the server that my OpenVPN server is running on. I made a ticket and am waiting for a response. I’ll go to bed and check for a response later. We shall see what’s up with this. :)
“Mumbler” I lol’d… :D
You always post the same bullshit, and comments are censored to not contradict your statements. Hope this will get published.
“Server in bad way”, are you ok? It is DOWN since 12 hours, no response to tickets, nothing. No help on IRC.
They state they have more than 500 customers (on 5 servers!!!) so on average there are 100 customers DOWN and with no communication when the service will be up.
It is embarassing. I hope everyone on LEB will read this and other comments (I know they’re consoring negative ones) and DO NOT USE BitAccel. Really. I feel a complete idiot to go with them, hope other people will be smarter.
Sometimes WE might have to wait 4 hours for a reply from the datacenter, and then get back to you.
I don’t really remember the website going down back in October but I apologize.
You always post great things of a ridiculous provider…
Just click here http://stats.bitaccel.com/ It’s down since half a day.
I have a ticket about a server not functioning after they rebooted it without notice: it is “in progress” since Oct 12. It’s a 12 day downtime.
Your’re more than “suspect”….
Of course it was @Chrispm84
I really don’t know what your problem is. Censoring negative comments… Really? You honestly think LEB is going around this topic censoring all negative comments. Well, if you honestly think that, then I don’t even know what to think.
I have not posted a single thing that wasn’t true. In fact, if you would actually read… You’d see that my server went down earlier today. And they sent me an e-mail in response to the support ticket I made. Scroll down and read before accusing people of lying. And learn some manners while you’re at it, please. I’ve not once been rude to you. Thank you.
Almost one day out of service and without even responding to tickets.
No one on the chat. No one responding here.
Are they going out of business? Cannot understand…
Look at my comment below. They’re saying that there was a problem with their servers and going over some of their reseller’s limitations and that they’re working with them to get it fixed. Take it with a grain of salt. I have nothing mission-critical on their servers. Putting anything mission-critical on a $3.50/month server just seems crazy to me. So, if they are going down, I’ll just move to another host.
We didn’t go out of business. Our provider had cut our ports and I was working on a resolution.
Just an fyi, got an e-mail from BitAccel. Apparently they had an issue with their host. There was an issue with some limitations that they didn’t stay within. So, their host has cut their servers’ connection for the time being. I have no ETA, but they say they’re working to resolve the issue.
If I hear anything else, I’ll pop back in.
Yea, solve, yes…
http://stats.bitaccel.com/
Their server disapperared from the stats… The only available are CRITICAL unpingable.
They had 15T limit on a server where they offer 1T per user. I understand overbooking, but this is sincerely too much.
I would like to know where Chrispm84 are located.
Not 15 terabyte limit, a 15 terabyte overage. That means that they went 15 terabytes over their allowance, whatever that may be. At least now you know. And what does my location have to do with anything, lol?
Let’s see how they deal with this. So far I’m pretty satisfied — a 76 days uptime, with no significant issues. Memory and space galore, since I need web hosting and a host to test NodeJS… I’d like to keep my services with them but hey — I’m not married with them…
I suppose you’re not referring to http://mythos.lamboz.net/ that is down…
It is indeed. But again,lets see how they work it out.I’d have expected faster response time, tho’.
Servers are up at this time.
More info about this on lowendtalk.com (thread Bitaccel fail)
I’ll make it simpler: I would like to know on which server are you always-up VPS, since they now only have one server working, translated to their numbers: 80% of users are KO.
Also you seem the only one able to communicate with them, how do you know the details of their problem, not stated in the stats page?
As I have previously stated… My server went down yesterday. It was on one of the last servers to go down. I put in a support ticket and received an e-mail in reply. I assumed all customers received the same e-mail.
Like MaxL said, just see how they handle it. I mean, I pay $3.50/month for a pretty decent VPS (Well, two of them) and I’ve had over two months of perfect service. So, I’ll see how they do. If I were paying $20/month for it, I’d be pretty pissed right now. But for $3.50/month, they can catch a break from me. :)
If you open a ticket we will respond, we created stats.bitaccel.com to show users the statuses of servers. If the status is critical chances are that the server is inaccessible. We will already be working to bring it back up in this case.
Corey refuses to answer his support tickets i have been having CPANEL AND WHM Issues with licenses and he is the only one that can sort it out. he wont reply to any support ticket/email! regarding licenses.
i’m going to be Forced to file a Claim through my credit card company. because i actually pay bitaccel for nothing! Sales department wont answer any thing.
You opened low priority sales ticket about paying an invoice – praveen responded – I didn’t reply within 24 hours so you cancelled.
Very poor customer service. My VPS is down for more than 3 days, I send in a ticket and got a reply that ‘corey will fix it for you after the issue with payment is resolved’ from Praveen. I have replied 5 times to that ticket since then asking the status but got no reply from anyone, not corey, not praveen and I don’t think they have anyone else.
If there is an issue, the company (or the provider) should be transparent with it’s customers and let them know the status of actual improvement which is not the case with this provider. They have no SLA on the tickets and they reply to tickets whenever they like.
4 major issues in last 3 months and I was thinking of getting my other 3 VPS with bitaccel.
Lastly, I asked for the latest backup of my website. Let’s see if they can provide it and prove there worth a bit. Will update here with the status.
Hi Aman I looked at your tickets and they all received a response as soon as we could get your service restored. I didn’t see any time where your vps was down for ‘more than 3 days’ or a ticket where you replied 5 times with no response?
I seriously think they are going (or are already gone) out of business.
I have my server up and down since days (unreachable and rebooted several times!!), opened tickets to tech and sales days ago and no response.
Their status page does not show servers anymore (http://stats.bitaccel.com/).
I was stupid enough to pay a full year in advance :-(
Hope the server is up enough to transfer my data.
Hi Alden we sent out a notice regarding this issue, we didnt go out of business.
I saw that after posting here they closed my 4 (four) open tickets in moments, so I’ll post here instead that loosing time with tickets. Let’s start from the last response I got. I asked for a refund of 6 months, having 8 pre-paid, and got this response:
Hi Marcello there have been connectivity issues because of some abusive clients registering, we just have to knock them out as they come and cause issues – there isn’t much we can do about that. As far as the server status page dissapering I was unaware of this issue and I’ve brought it back online. As far as a refund goes, you will not be receiving a refund as you have been a client for 119 days now. Our service isn’t bad, your issues are always resolved
So they consider “normal” to reboot your server at will, when someone in another VPS creates a problem. Really cute. They lost the status page days ago, and didn’t even noticed. Strange it happened while servers where not responding… By the way, they service “isn’t bad” they say: let’s start from the beginning. After some days (into the refund period in august, btw) the server was bogged down and unreachable. They asked all the people with the same problem to ask for a transfer on another server. I did and the server was shut down. After 5 days I asked about my server (it was still down), and to make it short they lost all my data transferring it. They solved my “Have I lost all my data?” question with “Unfortunately yes”. Problem solved.
Then I needed the FUSE module enable on my VPS (aug 14). On Sep 5 I asked for news and got “Sorry for the delay, I missed this ticket”. Several tickets after, as today, we are in a situation where at each reboot of the host (and of course my vps) I need to open a ticket to re-configure FUSE on their host and then on my VPS, and reboot a couple of times to have it work. Each and every time.
Last month they overcommitted their contracts with their uplink, and the whole service was disconnected from the internet for several days. No info about the times the service would be up again, no news.
After getting back to life, I have my server reachability broken several times a day. I poll several of their IPs and they all go down regularly. After baldly closing the tickets without solving the issue, asked for an explanation they respond like “It was set as answered by mistake I guess. We will continue monitoring your VPS.” Or they close it apologizing.
Of course, the server is today up and down every some hours. So I asked a refund for LESS than I paid and got the response above “Our service isn’t bad, your issues are always resolved”.
Get serious people, if they should cost 1$ a year, it would be too much. Stay miles away from this people, seriously.
You’re leaving out a lot of details and padding the truth to fit your agenda quite a bit there :).
We did eventually add the fuse module to a startup script specifically for this customer. Yes the node had to be hard rebooted sometimes because of abusive customers consuming the entire port so we couldn’t even ssh in and stop the container.
No we do not offer refunds after our 7 day grace period.
my vps is down. I cant reconnect. I cant reboot. and failed to rebuild! this is fu**ing shit. the problem from 27th dec ’13 till today and resolved yet -_-“. unfortunately I already paid for this month…
I wish I would have read these postings here earlier.
my machine with bitaccel was great until the end of february.
now it looks like http://www.bitaccel.com is offline.
a little worried about my vm ever coming back.
Hi Rex. We have been communicating with our customers about any issues we’ve been having and we always bring our servers back online as soon as possible. Those few people that posted 100’s of comments arguing with happy customers I guess because they have nothing else to do make us look bad on this thread and that is unfortunate. Just so everyone knows we don’t have 100% uptime. The reason for this is because there are people that go out looking for vps offers JUST to abuse them and destroy the network and/or disk io. We suspend these people as soon as possible. If anyone has a direct complaint or would like to know anything in particular please email me directly corey@bitaccel.com