I have not tracked dedicated servers for quite a while but Patrick from Garman Online sent me this offer which sort of fit into my criteria ($30/month for a dedi) and quite an interesting performer as well. You can get the following dedicated server for $29.99.
- Intel Atom D510 at 1.66GHz
- 2GB memory
- 320GB SATA hard drive
- 5TB/month data transfer on 100Mbps
- /29 IPs (5 usable)
- Order monthly or yearly.
You can install most major Linux distributions, or Windows at extra cost. If you pay yearly that’s $350/year, but you can also get 1Gbps port free. IPv6 can be turned on on request. Atom D510 is dual core and 4 hyper-threads. It does have pretty pathetic CPU benchmark, but at least these are dedicated to you :) Also with 5 IPs it would be a nice small box for OpenVZ, or VMWare ESXi as it is one of the build option.
Servers with Data102 in Colorado Springs CO — same as GarmanOnline’s latest VPS offers.
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Where i can order it?
I can’t find order link on the post and on Garman website.
Most likely this one: https://clients.garmanonline.com/?cmd=cart&step=3
LEA forgot the links :( I’m sure it will get fixed soon! Here they are though.
Monthly – https://clients.garmanonline.com/?cmd=cart&action=add&id=125&cycle=m&cat_id=12
Yearly – https://clients.garmanonline.com/?cmd=cart&action=add&id=125&cycle=y&cat_id=12
Yeah. Apologize for forgetting the links again.
Looks the 4GB memory plan is better if paid quarterly.
@Patrick,
1. Can I reload server OS via control panel or have to file a ticket?
2. Is it free for reloading server OS?
Thanks.
We do not have a dedicated server control panel… however if you were to install a VPS software (OpenVZ, Xen, ESXi — all free) you would have your own CP which can reload an OS or reboot at any time. Even if you just installed one VPS on it… makes for easy management and not much extra overhead.
If you were to need an OS reloaded you can submit a ticket and we’ll take care of it for you. OS reloads are free.
As for pathetic CPU benchmarks… :)
D510 shows a 672, divide the Corei7 950 (6319) by 672 and you get 9.4. So numbers wise you could theoretically get the same CPU power as being on a Corei7 950 with 9-10 VPS on it with equal CPU power? D510 is dual core and hyperthreaded, it actually runs quite well. I use a D510 as a dev server and it runs smooth with a few VPS on it.
I think the speed actually depend on what the underlying VPS(s) is used for. I had D510 with 4GB and 2x1TB SW RAID-1. Running Xen with 3 VMs. One as webserver double duty as a VPN GW and the other strictly a file server. Third VPS is test/dev and was not used 95% of the time – sitting idle. IMHO, the performance was pretty pathetic.
Running 9-10 VPSs under a i7 950 will BE MUCH FASTER than what you described (granted, proper virtualization server setup. i.e. HW RAID). Using benchmark scores to gauge how fast a server/VPS would perform is not realistic.
IMHO, don’t expect good performance running virtualization on top of any current generation of Atoms.
It is true, based on the benchmark D510 may have good crunching power, but for rendering videos or large images, or certain processes within a virtualized environment, yes, it might fall to pathetic criteria.
I have to agree with terii the speed depends on what the underlying VPS(s) is used for. However, for average web/file hosting, the performance is acceptable, and still this baby is better than a VPS.
It’s out of stock! Hmmm seems that the sales is not pathetic at all! Hmmm… Its December already. I guess its the Christmas magic.
I’m living in Europa, can I get a test ip for ping?
I’m very excited about this deal, hope I can get a decent ping though!
So if i pick vmware esxi, can i put freebsd/openbsd on it?
You can use this IP for ping… our normal server with test IP’s and speedtest files is undergoing maintenance right now unfortunately. If you need a speedtest file I can get something arranged, just let me know!
74.122.161.134
If you choose to virtualize the server you can install any OS it supports, so long as it is legal (no illegal windows licenses please).
Heh, the price of switching to gigabit port is just $0.01. I wonder if that is a mistake.
And indeed it seems to be, while in the dropdown it is listed as $0.01, it actually adds $20 in the right-side box.
If you choose yearly, then instead of being $350/year it is $349.99 and $0.01 to add gigabit (hence $350 with free gigabit)… it is a limitation to HostBill where I cannot say when ordering yearly make it free.
If you click monthly, then choose to change to yearly on the page… it will show $20 on the side but when you continue it will have the correct prices. This order form it not ajaxified yet :)
Damn, First it said the 2gb extra RAM would only be a single payment then when I continue it goes recurring. That’s kind of a dealbreaker at my side.
Too bad.
Extra 2GB RAM is $15/mo extra. Or there is the $50/mo 4GB/500GB server as well. We do have one time upgrade options if you were interested. Actually to be honest the one time fee for 2GB RAM extra is a lot cheaper than paying yearly. So if you were going to order yearly how does $65 one time sound :)
BTW LEA — you’ve got monthly and annually backwards :)
The worst service that I have ever used was GarmanOnline !
I bought a VPS panel from them but at that I forgot the billing date and the next day I see the VPS is down. I submitted a ticket and they informed me that they have terminated my account with all information in that !
They didn’t send me any notification or alert about the billing date and after termination account they refused to give me any backup ! I won’t pay them even a penny for any of their services.
My overall rate is 0 out of 10 :)
All invoices have multiple notifications sent out and VPS are not terminated until the 8th day of non-payment — exactly what happened to yours. We do not keep backups 2-3 weeks after the service has already been terminated.
At this point in time we have close to 75 unpaid invoices. We rely on the automated messages being sent to remind clients… that is a huge task to handle manually.
My best suggestion is to keep an eye on your SPAM and pay bills on time to avoid service interruption.
As I told you before I didn’t receive any email , alert , notification or anything related that in my inbox or in my spam folder.
And are you sure you keep the backups for 8 days ? This is an exact qoute of your reply in ticket:
“Your VPS was terminated due to non payment. Your VPS was a week over due and automatically terminated.”
I think a week is only 7 days :)
I don’t think any provider would like to lose a client. Those 8 days are a 100% loss for the provider if you don’t pay.
This is better handled through support tickets and privately, but all of this was already explained.
Your bill was due Nov 1, you didn’t pay it. Email logs show the notifications were sent. November 8th your VPS was terminated. This is after a full week (7 days) of non-payment. I said your VPS was terminated for being a week over due.
The backup is kept for a full day after a VPS is terminated so that any/all VPS that were automatically terminated can be manually verified they were not billing errors. Yours was due to non payment so the 9th your backup was removed from our servers… comments on a hosting offer are not exactly a public forum for billing issues. If you still have concerns you can open a support ticket.
I’m kinda’ interested to get one since they offer a gigabit port for only $20. I’ll be using this for a long time and I’m wondering if their company would last that long.
Btw, do you have an onsite staff on your DC?
We have tech’s on site that are able to handle the hardware directly. When you order a server it is built and OS installed by hand. The hardware is also tested to ensure it is in working order and that the network is working correctly for you.
We don’t plan on going anywhere :)
Same here ^_^ but to move to this offer i have to terminate my other low end dedi which is running fine but this offer has better spec lol..
How long this offer will last?
This offer is currently available for a week or so to test the waters. Depending on if we get good results then it may be here forever.
At ZTEC
Im agree with you , But they don’t keep any rights for their clients. When I found out the problem I asked them for renewing my service and sending the new bill for me. But they refuse doing this job and finally I lost all of my information storage on that VPS .
I only wrote my review about their job :)
Actually you wrote about you forgetting your payment date. That’s your problem, not theirs even though you;re trying to blame them for it. I would have done the same thing.
@Patrick,
Where can I get a ToS? I simply don’t find it on your website.
http://www.garmanonline.com/terms-of-service/
It is mostly correct about the dedicated servers but needs updated now that I look at it. These servers CAN be used for IRC, but Torrents are still a no no if found to be downloading illegally.
So torrents are allowed if they are say linux isos?
Also.. How much data transfer to you get if you’re on 1gbps?
If you are on GigE you get the same amount of bandwidth as if you were on 100 Megabit. All servers are un-metered incoming.
A linux ISO would be considered one of the (few) legal reasons to use torrents.
yep, I found it here
http://www.garmanonline.com/terms-of-service/
Sorry for troubling you.
No trouble at all! If you have any questions just shoot in a ticket or ask here.
Is legal torrents allowed?
You are allowed to host legal content on this server. So follow the law and your OK.
Just curious. Is this a change from the previous policy as mentioned in your last offer?
http://www.lowendbox.com/blog/garmanonline-6-256mb-openvz-vps/#comment-13975
Or did someone just get caught doing something that they shouldn’t of?
Torrents on VPS are still no no, no matter what. However that is because of the server resources being hogged up. When one VPS takes 90% of the network speed for its torrents, and that becomes a common occurring problem I’ve got to end it. Before that I just sort of ignored them.
Ah, missed the difference. Thanks for the response.
Not that I run torrents or anything like that….
:whistle:
@ Patrick Garman
Yes mate! I tried to handle and solve this problem in my ticket and privately but you didn’t accept your mistake . Just take a look at my ticket and read your replies :Ticket #106394
Your email logs are wrong dude :) You don’t trust on a human saying but you trust on some funny logs . I didn’t receive any email or notification . This is the 10th time that I say this !
And its better if you know the intention of this website is writing “review” of the providers and I just wrote mine . If you read the ticket carefully you can see this one : “Otherwise I will submit negative feedback for you in lowendbox.com .” And your reply was this : “Threats of negative feedback will not get you anywhere here.”
@Amir — threatening provider with bad reviews on public website will only reduce your credibility. Right now I don’t even think your story is worth the electrons transmitted anymore.
And I can’t see how it is provider’s fault that you missed the payment and did not keep a backup.
Their fault is terminating the account without any ( even one ) notification :)
Here was only my experience of using their services .
Its better if your users conclude about that .
Can they tolerate happening the same in future?
I will openly say for the entire world to know.
If you are a week overdue then expect your service to be disrupted. Dedicated servers may just get network disabled, $2/$5 VPS will end up terminated.
This is our policy. Pay your bills on time so we can pay ours :)
** This is the last I will comment on this “review” of our service.
Dont you mean not worth them little hamsters running around powering the internet.
Hamsters? When did they get hamsters? We’re still using mice over here. Did I miss an upgrade? What’s the related RFC? Dang it!
The mice to hamster transition was specified long, long ago, in an addendum to RFC 2525. It mostly went unnoticed, though some techs in Texas wrote a song about it once. Thankfully, I happen to have a copy of the lyrics…
RFC twenty-five twenty-five
if the mice are still alive
if rodents can survive
they may find…
RFC twenty-five twenty-five!
ain’t gonna need to kill them all, mice just die
whether they are pink, white, or grey
they last no more than thirty days
RFC twenty-five twenty-five!
they aren’t pets, don’t treat them nice
they are little more than tools
do nothing but eat, work, and poo
RFC twenty-five twenty-five!
replacin’ mice with hamsters, nice!
larger, faster, stronger, yeah
I think they’re kinda cuter, too
RFC twenty-five twenty-five!
specifies redundant hamster arrays
come in series, in parallel, too
fault-tolerant pairs of rodents, whoo!
RFC twenty-five twenty-five!
you run all your little hamsters ragged, and then
what is your geeky intern gonna say?
“I work for the RSPCA”
RFC twenty-five twenty-five
ALF might put out a call for your head
comminuques: “you’re a slave-monger, man”
they burn you down and sue you again
RFC twenty-five twenty-five!
I’m kinda wonderin’, if green hosting is just a fad
electricity maybe isn’t that bad
when compared to hamsters, man!
Now it’s been a couple years, we’ve gone through a thousand mice
the food we went through, charged double for, too
through the internet, I spy a supplement:
no more hamsters, probably ferrets next, I bet…
I thought it was wittew wabbit, hamstewrs wreally???
Nah, can’t use wabbit, um rabbits. Their union is too strong.
I trust logs over funny humans any day :P.
The logs show that a mail is SEND, they can’t show that it’s RECEIVED. Big difference.
The sender (Patrick) can only check if it’s send, not if it’s received. If the sending server doesn’t receive an error at send time from the receiving server, then the log will show the mail as being send.
Even with read-receipts you can’t check if it’s received or not as those can be turn-off on both client and receiving server.
Thank you for explaining the issue ,
I suggest them to work on HostGator affiliate program =))
Looks like a good deal. :)
+1 Singlehop DC
+1 5TB bw
+1 5 Ips
Overall an awesome deal by me, too bad I already got 2 dedicated with only better cpu for 40$ :)
What you mean ?? can you explain to me TOM ??
They are actually in the Data102 DC in Colorado Springs, CO… we have VPS in SingleHop though :)
I just ordered this server :) If it performs well i will recommend my clients this baby dedicated server instead of VPS.
If you are interested in our reseller program feel free to open a ticket :)
EVERYONE
Unfortunately… we’ve got a bit of a problem. We’re out of space! SO, any/all new orders unfortunately have nowhere to be racked right now. I still encourage you to order of course, but you probably won’t get online until Tuesday/Wednesday next week. I do apologize for the inconvenience and we we’re not expecting this big of a rush of orders.
I will update everyone on the status and would be glad to answer any more questions anyone has. (racks are there, they just don’t have power run yet..)
LEA maybe you could put a small note in the post that new orders would not go online until Tuesday/Wednesday next week… Might help curb some of the orders and then immediate cancellations when they find out it will be delayed.
We are working as hard/fast as we possibly can to get this issue resolved ASAP.
Good news is, we broke sales records :)
Maybe you could post a picture of your filled racks?
I’ll see what I can do :) I’m not on-site (quite a few states away actually) so I’ve asked the guys on site for some pictures to share.
Did I mention that the servers are connected to a full Juniper network? :) Cisco’s weren’t cutting it so everything is Juniper.
Must be nice. We’re not allowed cameras in my datacenter. :(
Patrick,
Could I try with monthly and be able to upgrade to yearly(including one time ram update to 4g) if I like it?
You could try monthly then upgrade to yearly if you wanted no problem. Just submit a ticket when your ready to upgrade. At that time we can also handle the extra RAM upgrade as well.
So, if I will upgrade after a month, I will be able to get $0.01 for 1gig bandwidth and onetime memory upgrade charge of $65.00 for 4gig.
Speakservers.com reseller.. *rolls eyes*
They clearly do not have their own racks as Speakservers just reached capacity yesterday as well.
You would be better off opening a ticket with sales and buying direct..with a little push they will
offer you the same exact deal for the same exact price.
You can easily find out the network by a WHOIS IP check. The racks are full and power needs runs, not a lie. You will not get the same deals direct, as this deal is not through them.
Once again Little Birdie proves that he or she doesn;t have a clue.
I guess littlebirdie was right all along, I have a feeling the price is too good to be true, that’s why i hold my order.
@all If I am going to waste a couple minutes of my life loading up a proxy and making a post here to help the community out, then clearly I am speaking the truth. Open your eyes a bit..Garman continued to lie the entire time about multiple things, and yet because you guys didn’t want to see it (like many of my other posts) you just disregarded them as faux and continued to be serenaded by his sweet nothings.
@circus With these particular specs, they were about the same price as going direct with Speakservers. However, with slightly less ram and/or cpu most existing customers were able to pick up a couple of these for $20-$24 a pop. I have a handful of boxes with Speakservers.com myself, hence me noticing this bull and providing a remedy.
@Wendell Grow the eff up and stop pretending to be a doctor, moron.
@LEA Edited my own post and removed the curses so that you don’t have to. :^)
server availability is going to be next week. So, bill due date will need to be modified to accommodate base on server online. Otherwise, users will loose 7 plus days. :)
Already something we do :) Users are required to pay first invoice for order to be processed. Once paid we will being the process and their bill date will be the day their server goes online. Usually only a day or two at most wait. Unfortunately you need power for servers to work, who knew?!
Sometime Shtzz happen for good reason.
This offer becomes an extended offering and gets more exposure :)
Who know you might have to expend triple the size of the rack space than you expected :)
good luck
Thanks! The ultimate goal is to grow. We’ve got no problems with expansion… we’ve just got to keep up!
More support staff is coming soon and all servers/VPS will become semi-managed, definition of semi-managed TBD :)
We have a full control panel currently in development which will be 100% custom and unique to us. Features will slowly be added but automated server provisioning is in the roadmap (no ETA).
What?! You meant you ran out of the hamsters to power the treadmill? Put the mice back in!
Well the hamsters are good, theres just no hamster tubes for them to get to the new racks. :(
May I add one cat?
So the mice will run faster.
LOL
Would two cats make them run twice as fast as if there is only one cat?
Is this considered “overclocking” your mice?
haha..
I never doing overclocking :D
I just accept anything as they are.
But it seems like funy if the mice are after by cats.
This reminds me of Tom & Jerry…
As far as I see, you are beating competition by 10 to 16 dollars cheaper plus 9 times more disk space and 5 times more bandwidth.
I am thinking about ordering this, but I do have a couple of questions, what happens if you guys go under for some reason and I pay for a year of service? Will you just run away with the money or prorate? Or is there a satisfaction guarantee, just in case the server/service isn’t up to par?
Thanks!
We do not have any plans on going under and are working in a completely sustainable business plan that is profitable (which means we are making money, not losing it). However if for some reason the business were to go under due to some freak issue, we would offer a pro-rated refund. While we don’t expect the worst we do have plans for it. If I were to have a house collapse on me there would be someone else to handle the business.
Unfortunately with dedicated server there is no guarantee for a refund. Now in certain situations we may be able to work something out. I would like to also add that if there is something on our end that fails which causes downtime or issues then yes we would offer a refund. For ex if the network becomes unstable or your server starts failing.. at that point we probably would offer a refund if you were to cancel.
Cool, thanks for the info, I hope this offer is still available after christmas… too many gifts to buy right now :D
Set the profitable plan, set the risk appetite, hope for the best, prepare for the worst, and you’re in business.
You have a mistake in your text, you can not make money, only the banks of can make money, so you’re ment to say “which means we are making profit, not losing it”, first thing I learnt in business studies.
Unfortunately due to the amount of orders received we can no longer accept any more. The deal WILL be back for the new year… they just won’t be available for December.
You can still order a VPS though :)
Thanks for the info, sounds like you’re doing some cool stuff. Let me know if you start doing this with a location near the east coast :D
hmmmm :( I just going to pay
“Unfortunately due to the amount of orders received”… ??? there are no opinions/reviews regarding this offer… did you deliver at least one of the servers?? A scam I suppose…
Yes actually servers have gone online, a few more going online today. The rest will go online Wednesday next week when we have power in the new racks.
hmmmmm…. but where are the reviews??? Not even one person said something… and as I see all the Buyers are coming from lowendbox.com…
I can’t force users to put up reviews, and their info is private so I can’t say “go ask ___”
You’ll just have to ask for a review and wait for someone to give you one.
@ someone –
Heh heh heh… Only stupid man will submit a review on a service or something that one has just used for several days.
Heh heh heh… I made a good review on RackVM, and they turned out to be in the dead pool now. I also praised on SynHost back in 2009 and they were sold to other company, I was given a blacklisted IP and they suspended me for the IP they’ve given to me.
Stupid me.
Edification is good as long as it is supported by fact, and facts can only be collected after a certain time of interaction with something.
So my suggestion, signup to this offer for at least 3 months, make a record on how good the speed, cpu power, network, and support, and post a review here. :) I’m sure people will appreciate the review very much.
> Only stupid man will submit a review on a service or something that one has just used for several days.
Why not?: “review: it works fine”, that’s what I mean… (this kind of reviews)
Yeah I know what you mean, I just teasing around, sorry. :) I have more than 10 VPS and 2 mini dedi (one a french based and holland base) from various providers.
Each one have a strong point and weakness. Some have good machine but bad support, some have pathetic network but good lips service, so I test them for a month or two before production and I rate them whether they are good for critical application and redundant system or just good for temporary backup.
With Garman I only have a VPS (I missed this mini dedi offer) that works well so far, and Patrick is a reasonable and helpful man so far.
Well, I can confirm I have a server recently installed (dedicated). I did not come to Garman from lowendbox though, I had found it elsewhere. I came to lowendbox to find a VPS, which I did end up getting, and, noticed this thread. I had ordered mine before this post and beat the rush! The machine I got is also an atom, just higher specs. fwiw
still waiting for my dedi box :)
order on 11/30/2010
A lot of orders unfortunately had to wait until Wednesday this week to get online, yours was one of those. What orders we were able to fulfill are already online… the rest, expect to go online Wednesday.
hmm
Is the above mentioned configuration sufficient to run a video streaming site? I will be using a youtube clone script with max. file size 100mb. The site will be a medium traffic one. Is this $29.99 server sufficient to run it? Of course this is without any upgrades (4gb ram and 1gige) Any help is appreciated. Thank You.
Really depends on the amount of traffic you expect — medium is a relative comparison, please email sales@garmanonline.com and we’d be glad to work out specifics with you
@Patrick
My server going to setup today or have to wait for next year?
maybe next year, lol
they promise that server will online on dec 8, but until now server not yet setup. I was waiting more than 1 week.
You should contact them and ask when they will deploy it. Or you could ask for a refund if you can’t wait anymore. I think Patrick will gladly answer your questions and help you.
I have ask few question and he and his staff just ignoring me
the same there…
Even i am waiting.. Looks like Patrick is busy deploying the server or else he would reply by now.
The person building these servers would be Scoot @ SpeakServers.com
http://www.garmanonline.com/ “NOTICE: This domain name expired on 12/09/2010 and is pending renewal or deletion”, I’m, afraid… all this was just a scam…
Holly molly http://i.imgur.com/3FdIA.jpg you are right.. and how come no one check the domain before.. :(
disapear?
:( damm https://clients.garmanonline.com/ is still working!
Even if this had happened by mistake he is not a pro business man he is type of scam and careless person. I placed the cancellation.
I have to agree, paying 10$ would avoid such public shame.
My business related websites are paid at least 3 years in advanced, why not? Domain prices will only go up. I’m sure he will bring everything back, but this post will server a good warning before dealing with resellers.
@Shodan – myServerGeek
and… did you get your money back???
VPSes are still up-and-running….
His other sites too..although the question will be for how long as they all seem to use hosts at .garmanonline.com as DNS servers ….
@CJ No I haven’t received the money back.
He was active in the beginning and replying to every comments. This drama might be to gain trust and collect some good amount. Now, no reply at all. If he was pro businessman he would reply by now. I suggest all the VPS users take backup chances of getting vanished is more.
Has anyone got the server?
@circus Forget about getting the Server. Now, you should start asking Has anyone got the Refund. I placed cancellation. No reply! After that I placed Ticket No reply!. Now placed Dispute in PayPal.
Actually i don’t order this server yet, considering to order when they have stock.. But this don’t look good at all…
But no one complain on wht yet, maybe he just have too much order to handle..
Whatever, it is if he has too much order he could place a comment here or in WHT. He is just collecting money I guess or many be financial in some kind of trouble. He does not have time to reply to cancellation ticket or to refund but he has time to reply to new sales order. I asked one of my friend to ask about servers, this is what he replied.
——————————————————-
From: left_messages@livechatinc.com [mailto:left_messages@livechatinc.com]
Sent: Sunday, December 12, 2010 3:31 PM
To: Patrick Garman
Subject: New offline message
Your name: John dsouza
E-mail: xxxxxxxxxxxxxx
Message:
Hi.. I need dedicated server for WordPress blogs currently blog is in Hostgator. which do you suggest Celeron E1500 @ 2.20Ghz or Atom D510 @ 1.66Ghz and how much hours to setup the server and which panel do you provide?
—
Message has been sent at: 2010-12-13 00:31:08.
Chat has been opened from website:
http://www.garmanonline.com/
Message has been routed to skill: Client Area
Copyright 2010 (c) LIVECHAT Software. All rights reserved.
————————————————————-
Depending on the number of blogs I would go for the Atom D510. It is your best bang for the buck, you can easily run quite a few WordPress based sites on a D510. The only reason I would suggest an E1500 over a D510 is the ability to have more than 4GB of RAM.
Either way most blogs are semi-picture-heavy.. and you would really benefit from a gigabit uplink. This is 10x faster than 100 Megabit and when you have a lot of visitors on the blog you notice the difference.
Setup time would most likely be 2-3 days from the time of receiving payment. As this is a dedicated server you do not have a “panel” for the server. Anything you need can be handled via a support ticket. Rebooting the server can be handled via SSH by sending a “reboot” command (although you really only need to reboot when you update the kernel.
Thanks,
Patrick Garman
Phone: (309) 518-4027 | Twitter: @pmgarman | Skype: garman.patrick
Personal Blog & Website Design Portfolio: http://www.patrickgarman.com
Premium VPS & Dedicated Servers: http://www.garmanonline.com
I got a mail from Paypal saying that: This email confirms that your dispute with GarmanOnline is now closed.
I got the Refund.
15-Dec-2010 Refund Completed … $29.99 USD
Wow, I guess my subscription accidentally got shut off on this post.
We are not ignoring anyone, we are not scamming people for money on orders. We received an overwhelming response to the offer, which is why we had to stop taking more orders. We are (still) working to get some servers online but servers have been and are being provisioned. Any refunds requested have been processed.
To top it all off it seems like everything crashed all at once, support ticket system starts failing, domain doesn’t renew… :( Yeah I know it looks bad.
Good news… final servers should not be far from being provisioned. Running into all these issues has caused us to rethink how our systems work and we are making drastic changes. New support staff are being added to help handle the new volume of tickets. While we are still up in the air to consider it “managed” service or not we are going to have the manpower to start treating services as managed. For ex if you need hardening and optimization, we’ll handle it.
These growing pains hurt bad, but they are exactly as the name says.. “growing” pains. Growth is good no matter how big or small.
(and now that I’m looking there isn’t even a “subscribe” box?)
We noticed in the forums a few other changes have occurred right before LEA went on holiday.
Subscribe button is back :)
server died, any another LEB user have this problem ?
after more than 10 hours get their message”
“We will update you as soon”
soon?!
My dedicated server has been offline since sometime yesterday afternoon. In the client portal, he had this message (below). You got a message that you will be updated soon? From where? I got no such message. I did send ticket, sent email, called and left message, got nothing back since last night. I would guess the update is going so well…
===
Hello Everyone,
I apologize for the inconvenience but unfortunately we are going to have some unscheduled downtime tonight. Hopefully everything should be back online very quickly but we need to perform some unexpected network maintenance to ensure that we can continue providing the best possible services. All servers should remain on, but any VPS/servers located in Colorado Springs may become unreachable.
Any questions regarding this downtime can be sent in simply by replying to this email. Again I am truly sorry for the late notice.
To be fair, I received a copy of that downtime warning via e-mail yesterday afternoon, when it was already Friday morning in Europe, so he *did* send them to at least some people.
My main criticism was that there wasn’t even a hint as to when the downtime would occur or how long it would be, as “tonight” was maddeningly vague.
My VPS there has been down for some time now, too.
I dont get any notification, and untill know my server was down for more than 24 hours. and he didnt tell me when server will online, he just keep saying “We will update you as soon”
Very discouraging. That someone cannot post a simple message giving some sort of update so their customers know what is going on is inexcusable. Yes, perhaps the news is bad, but you can at least be honest about it.
Terrible. Apparently, no idea how to run a business.
THEY ARE SPEAKservers resellers… just check your Server’s IP there: http://ping.eu/ns-whois/
I have sent an email to SPEAKservers and there is the answer:
“SPEAKservers has not had any maintenance windows or other issues.”
I suppose GarmanOnline just did not pay all invoices @ SPEAKservers… and all our servers are now offline…
To: Current Dedicated Server Customers of Garman Online
Please be assured that SPEAKservers (upstream provider for most of Garman Online’s dedicated servers) has not experienced any network-related outages or maintenance windows during this period. Simply put, the forum posts and e-mail blasts from Garman Online are inaccurate. Due to this current situation, we have decided to discontinue our services provided to Garman Online.
That being the case, as we are a reputable provider of high-quality Internet Hosting services, we would like to reach out to the customers of Garman Online as best as we can to ensure that their services are not discontinued due to the actions/inactions of Garman Online.
If you are interested in continuing your service directly though us, please contact us as soon as possible though our Help Desk at http://support.speakservers.com/.
Please keep in mind that we will do our best to keep the rate similar, but as we don’t know what Garman Online was charging to his customers and we do have a business to run, we may need to make adjustments.
We are sorry for any inconvenience that the actions/inactions of Garman Online and the subsequent cancellation of Garman Online’s services may have caused you and your customers. We assure you that SPEAKservers is a very stable company, that has been in business since early 2007 and remains in good standing with the Colorado Secretary of State’s office.
May I assume that VPS customers in Colorado Springs are SOL?
lol, I just read email from speak server and post on http://www.lowendtalk.com/questions/900/garman-online-disappear?page=2#2545 :)
thanks speakserver.
Well, he charged $400.01 for a years worth of an atom 510 4gb of ram, 500gb of disk space, unlimited download, and 5tb upload on a gigabit connection.
I’m guessing you wouldn’t honor a deal like that :P
Let me know if you will! Thanks.
So, just got a notice from speakservers that said they are discontinuing their relationship with Garmanonline and want to take over existing servers. Anyone with service from them should contact speakservers ASAP.
We have received word from Garman Online, that they wish to do the honorable thing and work with us and their customers to streamline the transfer of services from them to us directly.
Please view Mr. Garman’s post regarding the situation here: http://www.lowendtalk.com/questions/900/garman-online-disappear?page=2#2547
his post gone, I think he just remove his host :)
That’s disappointing. Rest assured that we’ll continue to keep the community updated with any information that we obtain.
Mr. Garman has begun the process of fulfilling the financial obligations and as a sign of good faith we have re-enabled the services for the time being.
Thanks,
Scott H.
SPEAKservers, LLC
This is like RackVM case.
I don’t think so, Bro :)
Patrick didn’t runaway with the money like what RackVM did, instead he is willing to cooperate with the upstream provider for the sake of his customers and resolve the refund as soon as he could. (at least that’s what I know from several posts)
It is hard enough for a businessman whenever things are not going well as expected, so I’m hoping Patrick can survive with what he has left, and back on his feet again soon.
May God bless us the boys and girls who work their fingers to the bones banging the keyboard to make a living.
Hehe..
I’m not pointing to the money :D
But to the way, of the upstream provider have to come and explain the problem. :D
Heh heh heh time will tell Bro :D
SPEAKservers Accounting Department what actually happened here? Did Garman Online broke your TOS that you cancelled your service to them immediately and jumped in so fast to took oportunity to increase your customer base a bit or what?
What is exact reason for discontinuing business with them?
Spirit,
Firstly, I’m not sure why you would think we’re trying to “increase our customer base” by shutting off a customer… that seems a bit counter-productive does it not?
I believe it’s fairly obvious why our Accounting department would be involved, Mr. Garman has indicated (on LET) he will remit payment for outstanding invoices to get everyone back online through the end of January along with process any refunds that are due.
Thanks,
Scott H.
SPEAKservers, LLC
Why? Because this awkward explanation:
– Simply put, the forum posts and e-mail blasts from Garman Online are inaccurate. Due to this current situation, we have decided to discontinue our services provided to Garman Online.
– If you are interested in continuing your service directly though us, please contact us as soon as possible
There wasn’t writen any “good reason” except their relationshit with their customers which isn’t your business. So what (from your point of view) if they said this and that to THEIR customers? Your fast reaction as upstream (or I should say overreaction) is imho. doubtful. How much time (how many days) did you took in order to resolve issues with your direct customer before your try to stealing customers from them?
It looks to me that he tryed to get just some time with HIS customers to fix some issues in his side and your immediate involving with “revealing the truth” in order to steal his customers seems unapropriate unprofessional behaviour. Atleast it looks that way…
Yes, we were trying to save some face for Garman Online for not being able to keep their account in good standing. I guess that backfired.
Our normal policy is 3 days after past due to terminate/shut off service. In the case of Garman we waited an additional 4 days attempting to contact them. So to answer your question, we attempted to contact Garman for a week before turning things off.
Again, we’re not trying to “steal” customers, we’re simply trying to give the customers the option to keep their data where it is, or lose it.
We have temporarily turned services back up for the time being as Mr. Garman has made a partial payment as a sign of good faith.
Regarding, your secondary question.
We only got involved due the inordinate amount of tickets from his customers to us asking about our network issues (there were no network issues).
Should we have just let all of his customers lose their data/servers?
Mr. Garman has released a statement on this @ LET http://www.lowendtalk.com/questions/900/garman-online-disappear
I apparently did get my partial refund for the years worth of dedicated server I purchased from them. So, just to post something positive and give hope to anyone else.
This incident happened during holiday season where many people are off for holiday, especially administration staffs, and late payments is something we might expect along the way.
Some companies will immediately terminate the service for late payment, but some will wait until a week after New Year and finally terminate the service after submitting 2 or 3 notifications of termination.
I am sure this is an awkward situation both for SPEAKservers and GarmanOnline. On one hand the upstream provider has to run their business according to their terms, on the other hand the reseller has to fulfill their obligation to the upstream provider and their paying customers.
When the service terminated by the upstream provider, the impact directly hit the customers who had paid their service to the reseller, and customers started to address complaints and maybe spreading bad news, and there goes the domino effect and things started to crumble down.
Through this forum and LowEndTalk, it seems that both the upstream provider and the reseller are trying to resolve the problem for the sake of the customers, but complaints and bad words has already been spoken.
I think it would be honorable if SPEAKservers and GarmanOnline make a join announcement to clarify things up. :)
I’m still confuse, is GarmanOnline speakservers reseller? (see litle birdie comment above) although GarmanOnline said
“You will not get the same deals direct, as this deal is not through them.” (is that mean, they are not with speakservers)
???
The are not speakservers. They were a reseller. You would not have gotten the same pricing. This is typical of reseller agreements.
Bro, a reseller might have 45% or even 65% of regular price, as long as they can generate a certain amount of sale. That’s why some resellers might sell cheaper than its principal.