Joe, from Joe’s Datacenter, has sent in this pretty awesome offer for a dedicated server located in Kansas City, MO, USA. I have to say that I haven’t seen such an offer yet at this price point.
The offer
- 2x Intel Xeon L5630 Westmere CPU
- Virtualization support
- 24GB DDR3 ECC Reg RAM
- 1x 500GB hard drive
- Raid Card- LSI 9260-8i 6G w/ 512MB Cache
- 20TB transfer
- 1Gbps uplink
- /29 IPv4
- /48 IPv6
- IPMI: yes
- Coupon: LEB11
- $49/month
- Order here
In addition to the above, this server comes with redundant power en consists of enterprise hardware. The IPMI includes KVM over IP so you can remotely control and install the server without intervention from Joe’s Datacenter. Joe’s Datacenter has been around for about seven years now and they’re operating their own facility from Kansas City. They’re a registered company and have been featured three times before on LowEndBox, with their last offer having sold our pretty fast. They do have more dedicated servers within LEB pricing, so feel free to check their website for those. If you’re a customer of Joe’s Datacenter, please share your experiences with us in the comments!
Payments can be made using PayPal, Credit Card, and Bitcoins. There are no refunds for this offer as this is a dedicated server. For all the details on this and other things, please read their Terms of Service and Acceptable Use Policy before ordering!
Network information
Joe’s Datacenter – 1325 Tracy Kansas City, MO, USA
Test IPv4: 96.43.134.230
Test file: http://joesdatacenter.com/datacenter-network-overview
Looking glass: http://joesdatacenter.com/datacenter-network-overview#lg
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The offer is nice, but it’s not really that special when compared with https://www.online.net/en/dedicated-server/dedibox-lt
Comparing apples to oranges and ignoring obvious difference such as US versus EU
could be a nice offer, but no dell R220 I own, and I own a few, can handle that much memory. something is wrong here….
bs, any E3 system can handle 32GB – 4 8GB DIMMs.
After two days of total frustration. Very incompetent support!
The password they email was WRONG! Yet the blamed me. Who has time to waste on worthless support and incorrect setup?
Avoid this!
I’m not sure where you get two days of frustration?
Order Received on Jun/21/2015 1:30:40PM
Sent setup details on Jun/21/2015 3:54:25PM
We had multiple people in the office (including myself) try and were able to not only log in with the credentials we e-mailed you but we also tried from outside our network and logged in without issue. Without even giving us a chance to troubleshoot you demanded it be canceled and refunded (although we already did all the work of putting it online) and to top it off you put in a paypal dispute. You even said you had no time “for stupidity”. In 12 hours of asking for the cancellation we refunded your payment. And whats with all the talk about a dell R220 we never said it was a R220? I’m seriously starting to question if your not just trying to mess with us?
I wouldn’t sweat it. You’ve been around for a long time and the comments area of LEB are often tire kickers and folks trying to spread misinformation
they better sweat it or quit. Total and complete incompetence. And inability to read comments.
Comments made by colibri are simple not true.
While the server was online they sent me the WRONG password. Yes, they were able to login to the server. I, being given the WRONG password could not. In the first email I asked about the password and was told that ssh login worked. Yet I was asking about the dell ipmi login, which is completly different. While they can be the same password, not necessarily. No offer of help in the response, or even accurate help. just that they could login. It took into the next day and still they had no clue. eventually they did email a response about a password. It was me who finally realized that they had emailed me the wrong passwords. they had no clue!
Do you really want to put any kind of faith in a support team this incompetent?
He claims I didn’t give them a chance to troubleshoot? really? over a day, on a new config. It should work from the moment its setup. And multiple people in the office? and they can’t get a password correct?
yes, I filed a paypal complaint as after I, ME NOT THEM, found they used the wrong password, and I contacted them about a refund. They never yet responded to that request. Who would not file a paypal dispute on this? give it was not almost 48 hours and they had NO CLUE what was wrong or bothered to answer my request for a refund.
Yeah, who has time for stupidity? Not me. (read above for example. my comment about the dell r220 referes to another offer.) At least read the comments.
and… While they did refund the money they simply removed the payment from the invoice, so their system continues to bill me and send me emails about an overdue invoice.
Yeah, Support and Customer service at its best??
The original password sent was the correct password. I copied and pasted it from the e-mail we sent you. I’m not sure why you could not log into the server and you really did not give us a chance to fix it before demanding a refund, claiming us to be stupid, and doing a paypal dispute. We responded to all your tickets within 10-20 min and that includes us investigating and double checking it. The fact that you waited 23+ hours before replying to the ticket is somehow a bad reflection on our customer service? When we refund a payment it reveres the payment made on the invoice so our accounting is correct in our billing system. We have not finished processing the cancellation (we did refund your money) so you got an e-mail showing that the invoice is unpaid. I still do not see how this is a negative about our company its not like we designed the billing system and the e-mail you got was correct. I pride my company on our customer service. If we make a mistake I am willing to own up and make it right with the customer. I do not feel we have done anything that would justify calling me or my staff stupid and the fact that you were not able to log in the server I cannot figure out how it could be on our end. We put online dozens of servers a day and can usually figure out if we screwed something up. As for the password its automatically generated and put into the template e-mail we sent you. No user typing involved. I still cant see how this is anything other than you not being able to log in and having a short temper and blaming us.
Just wanted to say that I have been using Joe’s for years and had nothing but good service and fantastic value for money. That goes for friends and workmates too. Even if an incorrect password was sent it’s not worth ranting about – and good on you Joe for nicely explaining the situation despite an obviously unreasonable attack.
Joe Morgan is a liar. I will upload all the tickets, included both the first given password and the one they used days later saying it worked. Once I saw they used a different password then I did give up on them. How completely incompetent that they give me a different password. I too tried to copy and paste the password YOU EMAILED TO ME. It never worked. NEVER. Check your own records. you sent a support request with a different password!! CHECK YOUR OWN RECORDS. Simple. Can you do that?
And the last support ticket was never responded to. NEVER.
Yeah, stupid of me to want to trust my business to anyone incompetent enough to mess up a password. With that level of service I would be lost if I had an issue with the service down the road.
As for the idiot billing. Today, I get another bill from this place. Blame it on the software, but we all know its lack of support or caring, or as I think, total incompetence.
Full support and password emails to follow, which prove my point!
Sorry but not sorry for ranting about people.
First of all, like Joe said. I don’t know why you requested a refund so fast and not gave them a few days to solve it. You could have kindly asked to maybe get a few days more until your payment and they might have let that fly because of the inconvenience. I am not a business person but I think that is a reasonable request for what has seemed to happen. Ranting about how they could not get your server up within minutes of processing is just, in my opinion, stupid. I am not trying to call you out or anything but I don’t like the type of people. Like you. Who don’t give them a chance to correct what they did or did not do wrong.
I am currently not a buyer from this company but me and a co-worker plan on buying a couple out of these guys.
I noticed you have some cheaper dedicated servers as well. How hard is it to move packages if I start small?
If you want to upgrade you can just submit a ticket and we can put a new machine online for you and give you time to migrate data or we can slave/move the old hard drive.
So far Joe’s has been quite friendly and responsive. I requested a ram upgrade on my dedicated server and they got the RAM upgraded quickly and without incident.
ok. here is #97360] New Completed Order – Dedi
User Name: root
Password: j0edc#10377 (CHANGE THIS)
I tried to clarify the above password. The response I got??
I see this is esxi have you tried downloading the client and logging in through that?
ok FAIL Number 1. I specifically said I could not even login to the IPMI with that password. Yet support thinks if I use a different client it may work.
HERE is the last response I get from support:
I am not sure what the issue could be. Are you typing in the password or copying and pasting it? I type in j0edc#10377 (j ay zero e d c # 1 3 7 7 ) and I am currently logged in to the machine.
NOTICE: The password is different than the first one given. SEE THE 10377 and the 1377. Hmm.
Again, that is the last response I get from them. I ask for a refund and then when that is ignored I file a paypal complaint. Who wouldn’t? You fail to give me the correct password. You fail to respond.
I have clients who trust me. I have to have systems that I can trust. Probably my fault for looking for a cheap solution. You get what you pay for.
Now Joe, look at ticket 97360. Read the passwords. Tell me again that I can’t cut and paste….
and of course, todays invoice:
This notification is to inform you that a new Invoice: 10377-53980 has been generated and can be currently viewed on your account. Please log in so you can make an immediate payment. Invoices are sent out on the 1st and payment is due by the 10th of each month. All customers with new services the following month will be pro-rated and invoiced until the 10th of the month.
Login ID: tloosle
Current Total Due: $ 5.00
Tony
Hmm, well TC convinced me to use this service. Thank you for highlighting that their admins are more than willing to work with you if you are patient as I much prefer that over the current support I am having to work with.
Also, from his own copy-paste:
“User Name: root
Password: j0edc#10377”
and
“I am not sure what the issue could be. Are you typing in the password or copying and pasting it? I type in j0edc#10377 (j ay zero e d c # 1 3 7 7 ) and I am currently logged in to the machine.”
The only issue I see here is that the support person dropped the ball on spelling out the password (by a large margin too :P), but the password itself was the same in both messages.