One provider that I have previously missed, and is reminded by emails from Tom their CEO, is Prefiber.nl. It is a Dutch hosting provider that has its VPS services in The Netherlands according to its data facility page. There are actually quite a few good offers floating on WHT that are still working. Take this one for example — use this ordering link to get “VPS Linux #2” for €1.95/month (~USD$2.59).
- 256MB guaranteed/512MB burstable memory
- 30GB storage
- 150GB/month data transfer on 1Gbps
- OpenVZ
I am actually not too sure whether they are indeed using OpenVZ, and which control panel they are deploying. On the offer page posted on November 25th it stated “256MB memory and 512MB swap”, although their blog page posted on the 24th says that the same link is on their OpenVZ platform. Same with their more recent offer — says swap memory in the post, but selling the same OpenVZ package. Someone here might have actually purchased one before — okay to verify the virtualization + control panel?
They do seem to be a reasonably sized company, if they are indeed owning all these servers. They also run Denkers-ICT (dedicated server company) and Gamersway (game-server company) according to Tom’s LinkedIn profile.
Related Posts:
- 5 Reasons Why You Want a Low End Box - May 26, 2021
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- exit(0); - January 19, 2012
And if you read this: http://blog.prefiber.nl/ipv6-now-available
You can have IPv6 if you want it.
Thanks. Nice find.
I was very very disappointed with PREFIBER BAD SERVICE , Do not BUY any VPS from PREFIBER. Good luck!!
there is a thread on LET
not clear between openvz or xen -> bad sign
been using it for 2 months now, satisfied user, although the vps is sometimes pretty slow..even with the 512mb (guaranteed)ram i have now
control panel is solusvm btw
There seems to be a delay with activations, ordered mine a bit less than an hour.
Hope it works out, the service looks cool!
Maybe their using XenVZ
LOL…
That’s another company btw
OpenXen :P
They are running openvz, I have mentioned that in there WHT post, but ther owner doesn’t seem to care changing Swap into Burst.
This has already happened quite a while ago. And about the VAT, you can just send an email before ordering something and it’ll be alright.
Excuse me. I thought above was about the website not about the WHT post. I see that the WHT post still says SWAP instead of burst.
The prices are excl. VAT Tax of 19%.
19%vat wow
VAT is 20% here in britain.
Why so serious?
Move your business to Lithuania, we have a friendly VAT of 21%.
No, move to Denmark, even friendlier VAT of 25% :)
Talking about VAT, notice the recent increase
DK has always(since 1992) been 25%, highest in EU
UK previously was just 15% then 17.5% and now its 20%
Germany previously was just 16% and now its 19%
I can only expect to see more EU countries increase their VAT in future …
With all these ever-rising consumption tax, aren’t they worried that the consumers might end up NOT spending thus shrinking the economy?
@Christian Yes you are correct :)
@Scotty All countries with recent debt-crisis has increased their VAT by 1% – 2.5%
List of European VAT rates with notes on recent increase: http://www.tmf-vat.com/vat/eu-vat-rates.html
@NordicVPS
Sweden, Norway and Hungary has also 25% VAT
The lowest VAT is in Luxembourg and Cyprus 15%
4.5% in Andorra … who wants to make business ?
http://en.wikipedia.org/wiki/Andorra
With home made water cooling system !
;-)
I don’t think Andorra is a member of the EU not even the EEA.
@Christian
Yes it is, it also uses euro as main currency.
I too was confused as to whether it was Xen or OpenVZ, but I saw swap and thought it was Xen so I purchased it.
Turns out their boxes are OpenVZ but they do plan on having XenHVM servers soon.
Asked a member of staff for a refund due to the confusion (Xen/OpenVZ) and he said it would be fine, though I’m yet to receive it having requested for the refund on the 30th of December..
Refund has been issued – will deal with this company again once they offer Xen.
why do we have to pay whatever VAT is?
Go somewhere else.
VAT stands for Value Added Tax, and if address is in Europe you will need to pay it. Not sure about outside of EU
If you live outside of EU VAT tax area, you don’t need pay it.
Is ipv6 confirmed to be available on these OpenVZ vpses? that blog entry could mean for dedicated servers.
No. But I assume that its for all products they offer.
Nevertheless, I did email them just after I posted that message, but I didn’t get any response yet.
I hope that isn’t a bad sign.
Just got a response from Tom.
You can ask for as many IPv6 as you need.
Even outside of EU had to pay this Crap VAT, are you nuts?
Contact them with your problem, I’m sure they will refund you the VAT. :)
IPv6 is possible on all our services, you can also use it with your VPS if you want!
I have this plan with them it is OpenVZ and SolusVM is provided.
How is your uptime? I/O? speeds? …
Is this same good ole “netrouting” with 2a00:dd0/32 … as weservit, yisp, etc.. use?
a lowend 128mb offer would be nice.
Apparently you can buy a 128MB low end package at the same price :) But why not when you can double the memory?
rephrase :
a lowend ”less price” 128mb offer would be nice.
Less than 20 box a year maybe? :p
Has anyone experienced Instant/5minute activation? Its been a few hours here so far.
Be patient :) Its night in Germany and may be your order got caught in some automated fraud check so they need to verify manually before activating the order
As a matter of fact yes it was instant.
I’ve been using this package since November 2010, no complain so far, Although I/O seems a little slow these past fortnight.
Mine was also instant.
Ordered a server…
Figured for 3 Euros id give it a shot. It says instant setup, but I am still to receive VPS info.
I find it weird VAT is charged for non-euro customers. Plus having it not added into the price it raises the price a little at checkout. Whatever you order be prepared to see 19% VAT added. Hopefully the server is setup soon and I will update on how it works out…
Still no information at this point… ~2 hours later. So much for instant. Hopefully the server information shows up by the time I get home from work today.
I used there “Live Support”, and now my vps is online.
They told me that are overwhelmed with orders.
Some problems with IP assignments.
You’re outside of EU VAT area, saw the (wrong) extra charge, and still went ahead and pay? :)
Why not it’s only some cents…
OK… so.. 7 hours later I get an e-mail stating that there was some issue with ips but my vps should be available. Since this e-mail I have not received any login information for my VPS and like some other have suggested doing, the My Services tab in the client area does include an IP address, but it is not pingable and there is nothing regarding access to the control panel. So after this e-mail I sent Tom an e-mail explaining I still had not received my VPS information and was unable to access the VPS.
Fast forward…17 hours later..
There has been no reply to my e-mail (and for those who are curious, they have no support ticket system, only e-mail). I have since sent Tom another e-mail and I am still waiting for a reply at current… I understand they might be overwhelmed with new accounts, but its nice to at least get an e-mail explaining whats going on and why my supposedly INSTANT activation has led to waiting 17 hours. At the moment I am not very impressed with this provider. I hope they start to pick up slack and I receive my information here shortly. It might be important to note that I actually had enough confidence going in that I actually paid for the Quarter and not just one month, I hope this was not the wrong choice.
Still no response by e-mail, but I checked my ‘My Services’ again and since I relogged into the client area I now see the control panel login info. Looks like I can setup my server now. Still a little awkward how its setup. We’ll see how things go…
So, I have my VPS and I have /dev/tun enabled and I am supposed to have ipv6 addresses. I am having issues figuring out how to setup the ipv6 addresses… if I can’t figure it out here soon I guess I will e-mail support.. Any Ideas?
As others have said, I/O access is ridiculously slow. Hopefully this is resolved soon.
My Current Review:
So far prefiber.nl is rating about 7/10
A. Activation was not instant (took about 17 hours)
B. support is all by e-mail and usually takes 3-4Hours + for response at the moment
C. I/O is pretty slow at current
D. Need some documentation on how to make use of ipv6
E. Routes look decent, but I/O lag makes it hard to tell
[root@vps1 ~]# dd if=/dev/zero of=test bs=64k count=16k conv=fdatasync
16384+0 records in
16384+0 records out
1073741824 bytes (1.1 GB) copied, 67.5467 seconds, 15.9 MB/s
[root@vps1 ~]#
its getting slower and slower :(
when i signed up around november it was around 65 MB/s
Hey if people stop trying to write out 1GB files again and again to “test performance”, everyone else might get a better performance for their real world applications :)
I have a decicated with netbook 2.5 5400 rpm drives in software raid 1 and that server generated 35MB/s for 1GB file, so when a hardware raid VPS node has 15MB/s on that fine it’s clearly oversold to top.
Jan 22, 2011 @ 9:24AM EST
dd if=/dev/zero of=test bs=64k count=16k conv=fdatasync
16384+0 records in
16384+0 records out
1073741824 bytes (1.1 GB) copied, 168.587 s, 6.4 MB/s
still no improvements…
Jan 21, 2011 @ 12:33AM EST
dd if=/dev/zero of=test bs=64k count=16k conv=fdatasync
16384+0 records in
16384+0 records out
1073741824 bytes (1.1 GB) copied, 175.116 s, 6.1 MB/s
and you thought 15.9MB/s was bad….
any experience with their server?
I found that a setup email isnt actually sent out. You just go into the client website
and go into the My Services section and click on the button beside the listing for your vps.
Here you get a link to the control panel (solusVM) and I needed to login and build my vps
before being able to use it.
I am a little worried about how slow disk access is on the VPS. As previous postings have mentioned
it is simply not good. I think to be fair we should give the admin some time to fix the problem before
declaring it a bad VPS provider ;0
For the last couple of days our amount of orders are much more then expected. This can cause low disc performance for some. We’re currently setting up extra nodes to transfer vps’es to. For our end-customers nothing will change except the performance (which are expected to go up).
I hope this will clear any inconvenience
Good news!
Because just installing a few things, fakes a long time now.
2x Dual-Core AMD Opteron(tm) Processor 2218 HE @ 2600Mhz
dedi20:~# ./vzfree Total Used Free Kernel: 2048.00M 1.83M 2046.17M Allocate: 512.00M 33.56M 478.44M (256M Guaranteed) Commit: 256.00M 25.40M 230.60M (70.2% of Allocated) Swap: 0.00M (0.0% of Committed) --2011-01-18 15:25:25-- http://cachefly.cachefly.net/100mb.test Resolving cachefly.cachefly.net... 205.234.175.175 Connecting to cachefly.cachefly.net|205.234.175.175|:80... connected. HTTP request sent, awaiting response... 200 OK Length: 104857600 (100M) [application/octet-stream] Saving to: `100mb.test' 100%[=================================================>] 104,857,600 23.5M/s in 4.1s 2011-01-18 15:25:30 (24.6 MB/s) - `100mb.test' saved [104857600/104857600] vps feels sluggish, in all likelihood everyone is setting up there vps.i have been running a shoutcast service for some time, the last week it wasn’t able to run decent…time outs, disconnects. Right it seems better
Echoing everyone else’s comments. Registered last night, did not receive an instant confirmation but sent an email to support (not possible to submit a ticket through the website) and was assigned an IP within minutes. I/O seems very slow all day today, updating the linux distro takes ages and iostat shows 50% idle, 50% wait. Contacted online support and Rudy explained that they are overwhelmed with new accounts, but they are expanding to more nodes. No ETA on normalization, though, so we’ll see what happens.
Forgot to say, at this point the VPS is almost unusable; ssh takes ages to connect and even a simple directory listing on an empty directory takes a few seconds to complete.
same here, wish i didn’t tell tom to mail lowendbox…unworkable atm
Where can I find the AUP & TOS?
Our AUP & TOS is currently made and will be available soon. For specific questions you may contact our livesupport or send an email to support@prefiber.nl and we’ll get back to you.
rudy, can you please answer my support requests? some fairly simple questions
I signed up and paid yesterday, and I haven’t been contacted since. Still waiting…
Hi Hulk,
Same thing happened to me, did you e-mail support@prefiber.nl? They were having issues with the auto-assigning of IPs, once I e-mailed them I got the access within minutes.
Thanks for the tip Pablo, I will email them.
My three vps are currently down whilst they move them to new nodes. Apparently their first node that I was on is overloaded and giving issues.
I hope they sort the load balancing out because initially I was very pleased with the performance.
I don’t think it is good when a provider goes over their capacity to get more clients, and they only get more servers after to cover the amount of orders.
I second!
i am not getting any response the last weeks on support@prefiber.nl, i don’t know why
My VPS is back up now after being brought down without a notice, and performance is much more reasonable. I wouldn’t call it top-notch, but very usable.
You prefiber guys should provide clients.prefiber.nl over HTTPS. Otherwise anyone on the routes can get our vps information.
Not realy the end of the world not having https is it…
Also, prefiber should provide the LTS versions for ubuntu. Otherwise we need to do migration every 1-2 years.
This is a really good suggestion! We just added Arch Linux to our templates due to a request. But Ubuntu LTS versions should be added in our templates as well. I’ll take a look at it. Thanks!
I’ve added the LTS versions to our templates. It’s now available
Any test IP?
Does anybody knows when they’ll start their Xen offers?
Thanks :)
I am a lot happier with the VPS performance now. It seems reasonably good.
only problem now is there is no way to open support tickets. I emailed support@prefiber.nl
yesterday morning and have yet to get a response. Although I think they may just be busy
trying to fix the performance problems and getting people activated before they deal with my
request.
you are unfortunately not the only one..
I searched for your email but I think they got lost somewhere in the middle of everything. May I ask you both to send them again to support@prefiber.nl ?
i send them several times, we asked at twitter also(memory expansion for our vps)
It seems the only communication channel with Prefiber is this site.
Prefiber doesn’t reply support or billing e-mails. Yesterday my VPS, paid anually and running nothing, 100% idle, was terminated by Prefiber without any reason and I didn’t receive any reply from my e-mails until now.
you tow are unfortunately not the only tow..
*** BUYER BEWARE ***
I am very dissatisfied with Prefiber. I signed up two days ago, and just cancelled subscription today.
First off, they advertise that your VPS will be ready in 5 minutes… took 6 hours to get mine; not to mention, I was never emailed my login info, had to find it in client panel.
Customer support seems to be very sporadic, sometimes answering less then a minute after an email, and sometimes never answering at all. Also, they never got back to me on either of the things I originally brought up in my support ticket.
I would recommend you keep looking, as there are better deals out there, with companies willing to work to keep your business.
I ordered the VPS above, with 5 minutes instant activation. One hour later it is still not activated.
Did send a mail asking then some questions about their offer / datacenter / privacy policy few days ago… still have no reply…
Weird!
Was anyone successful at getting ipv6 up and running with the native ipv6
that prefiber offers?
As I posted above, I have not yet been able to figure out how to get it working. Hopefully someone here has a suggestion.. otherwise someones going to have to send an e-mail to support :)
From what I can find it does not seem like its configured correctly to be able to work in openvz. I moved on and just setup a tunnel to he.net since I already had /dev/tun enabled. I am going to e-mail support and look into this a bit more, it would be nice to have native ipv6 addresses.
Instant Activation is working again. I’m sorry for the inconvenience, had quite a busy week due all the new orders. We’re fixing the last activations and tickets as I type this.
If you want to contact use please use LOWENDBOX at the start of the subject of your email, we’ll give it a higher priority then.
Anybody has IPv6 working yet ?
I have sent a ticket about IPv6 on 21.01, no response so far.
Anyone has IPv6 running ?
I’ve had them assign some IPV6 addresses (they show up in SolusVM) to my vps but I cant get them to work, I can get the ipv6 addresses bound to the network interface (venet0) and the gateway and everything appear to be set correctly but cant ping or traceroute to any ipv6 hosts (like ipv6.google.com )
not sure what to try next, I feel the problem probably lies with the node not being correctly configured for ipv6 but I cant be sure…
Did not try ipv6 before but have you tried the ipv6 version of traceroute and ping?
Wow, they answered :)
Thinking I’ll give them a try even if Francisco’s story is a bit scaring… Any update on this Francisco?
I didn’t receive any answer from Prefiber.
The VPS was to be used as secondary DNS but I moved the service days ago to other provider as Prefiber is not dependable. The VPS is running without load for several days and then was terminated without any explanation. I think it was terminated by mistake but the lack of any answer/action by Prefiber after the fact speaks a lot about this company.
WHM screenshot:
http://img407.imageshack.us/i/prefiber.jpg/
And they didn’t send you a refund and/or the reason for this cancellation?
I just received this e-mail from Prefiber:
Dear Francisco,
This was due a cronjob which was badly configured. Our apologies for this inconvenience.
I rebuilded you a new vps which most likely has a new IP. I don’t have the authorization to deal with billing and such. This will be fixed later on.
I hope this eases the problem a little untill my colleague reads this.
With best regards,
Rudy Nutbeij
It seems 5 minutes activation not working yet :(
(Order Number: 2558631746)
Did you check the control panel? I didn’t receive an activation e-mail but the control panel listed the IP. Maybe you will need to install the OS too.
PS: control panel = WHM control panel -> client area (my services).
Checked of course )
All is fine now after emailing to support. Seems working fast for 2 EUR server, will perform some tests. Link to my site for testing on this server http://mike.pp.ua
Hmm…instant activation isn’t working….I kept refreshing my services and its been half an hour..no emails, no login info? And I was charged VAT when I live in the US…so how do I get that refunded?
dd if=/dev/zero of=test bs=64k count=16k conv=fdatasync
16384+0 records in
16384+0 records out
1073741824 bytes (1.1 GB) copied, 21.7879 s, 49.3 MB/s
I am sooo disappointed right now.
I really wanted give Prefiber 3rd and 4rth and more chances to prove they are worth of hosting.
I really understand you are new business, you have many problems and limited resources.
But what is happening right now is just a joke.
So starting point:
Instant activation: On 7 servers I have, 3 times it didn’t worked. I was told there is problem with IPs.
24/7 support and sales do not exist. Sometimes response time is 12 hours, sometimes 24. It depends when somebody is around. Tom seems to work 16 hours a day to make this business working but thats not 24/7 what website states.
All together 4-5 emails that I send to Prefiber were completely ignored. I was promised Windows VPS from them. I sent few emails, have been on Live Chat 3 times inquiring about it. I was 2 times promised it will be ready in 1 hour. It have been week already, no Windows VPS.
I have many short downtimes during the day. My clients reported 6 hour downtime yesterday, second time in last week. Today I had downtime as well for 1 hour or so. I cant login to VPS Control Panel (timeout connection) so I cant restart server to check if that helps. My clients cant even login to Cpanel as connection is to slow.
I already lost 3 clients out of 25 hosted on Prefiber servers since 2 weeks.
I hope that this will be a wake up call for you Prefiber. I know you are saying you are new company and you have got many orders last few days, but that is not explanation at all. I am so sad that I have to move next month as I was hoping for good quality of service. I didn’t really expected server load of 3-6, and crazy downtimes.
I really didn’t want to post this, but you simply don’t give me a choice, as I am desperate to make things working.
i am having the same issues….although i am not hosting cutomers on it. Last night the load went as high as 10. VPS and solusvm were completely unreachable. I hope it will be solved, as i was a satisfied customer, until all the new clients came
It is the very old “you get what you have paid for”. I think you and your customers should expect outages, sluggish performance and slow support from a VPS costing less than 2 euros for 30GB disk space, 256/512MB RAM, 150GB bw. IMO someone wanting to offer services to customers MUST test himself the services for some time BEFORE selling these services. Blaming the provider is just an excuse for losing customers is a poor excuse for a bad selection work of provider. Just take a look at the last 30 days of Prefiber:
http://i55.tinypic.com/t6dwuw.jpg
How you didn’t notice that there is something going wrong until your customers left? Sorry for the harsh post but you should blame yourself for the bad choice and troubles it caused to your customers.
like i said, the service was fast and good before their offers were posted here on lowendbox. After that the vps got very slow. right now its pretty ok again. I hope it will get solved soon
Yea, seem like they (too) got caught in the fortune and curse of being featured on LEB :) ..
Test results http://loadimpact.com/view-test.php?testlogid=360984 for mike.pp.ua
not bad for drupal website! I like this results
Same site but on virtual hosting http://loadimpact.com/view-test.php?testlogid=360986 to compare
I think it is unfair as you are comparing load from Stockholm.
How compare ukraine.com.ua against this:
http://i55.tinypic.com/t6dwuw.jpg
BTW I asked my friends to open old and new site in browser (sites have different domains now) and write their subjective opinion. 4 from 5 decidet hat new server is faster. And 1 think it is same (all this friends live in Ukraine).
Also, ping to ukr provider is 25 ms and 65 ms to this. It is more than 2x times difference, but… It is not online game and this latency is good enough for my photo site.
256K memory is not too much for apache+mysql but it is more than enough with nginx for static and apache for dynamic content
Why is it unfair. Its a NL server and stockholm would one of the best places to test.
* would be one of the best places to test.
Why? The site’s visitors live in Stockholm? :-)
I said it is unfair because Mike is comparing the NL VPS with a provider in Ukraine and the connectivity between Sweeden and Ukraine is not that good. I have a server hosted in the world’s famous Pionen White Mountains data center (Stockholm) and I can’t use it to serve pages to Ukraine as the latency is high. I did test a VPS from GleSys (Stockholm) and the latency is also high.
It is fair because i’m not comparing pings. I just compare server responcitivity and abilities to handle many requests per second. It is 10-20 seconds per request during 20-30 concurent connetcions to ukraine hosting server. And about 1 second to this server. And distance can’t be a reason of such difference )
The question is connectivity, not geographic distance. If you are using a network and the server across the street is connected to another network, you are close to the server but the peering between the networks can be on another continent. Simple like that.
BTW I’m visiting your “old” site and the pages load immediatelly. Very fast. And I’m not exactly near Ukraine. :-)
The company is running by Tom Denkers and Rudy Nutbeij. Look for them at Facebook, they look like students. If they are, then it explains the poor support.
Facebook was running by students also :)
Yes.. But It is different between fb and vps providers. The clients of facebook are “kids”,while the clients of vps providers are serious people. I mean when using vps, people are much more serious than when using facebook.
But, student is ok for me. I am not too care about that. I am just saying that comparing with facebook make no sense.
Agreed. I compared with FB to show that studens can run good projects.
Yea, LEA also annonuced they own Ddenkers-ICT but if he tried order, he would have noticed that part of their business is dead, you can not order anything, all links fails!
Regarding their collection of DELL servers – you can get pretty cheap deals from DELL, especially on their R210 servers, below $1000 pr server.
Lets hope they can manage the load and traffic provided by LEB :)
http://blog.prefiber.nl/new-dell-r210s-arrived
They have their own hardware that’s more then enough to prove that they’re better then some other VPS company’s that rent servers and split into VPS, this result in a poor support when some problem happends.
All webhosts should own there own hardware they asking for problems otherwise
Dear Jason,
I’m an intern of Tom . I’m doing the best I can since. I am indeed a student, working 50 hours / week right now.
But Tom isn’t, he doesn’t study. It’s his company and dedicates every minute he has to it while teaching me how to deal with it as well.
Thanks for your understanding.
Also regarding privacy I prefer NOT to see my surname here. If I’d wanted to I’d fill it into the namefield myself the first place.
That’s true, that’s too much personal how he said… If you don’t like them Jason, you musn’t say who are they, if someone want to know it, they will search or can email you…
apparently there were some users that caused extreme load on the node i am on.
They have been suspended, and now everything seems fine again:
top – 15:11:24 up 14:11, 2 users, load average: 0.09, 0.05, 0.06
vps is fast again
Coud you please explain how “apparently some users” “have been suspended”? If someone was suspended then it is not apparently users.
BTW where did you find this information?
According to Prefiber post at WHT “We did expanded last week our cluster with new hardware, all our VPS services should be fast again.”
Hello Francisco,
We did both. We migrated vps’es and suspended some users which were causing problems for the rest.
Sander probably got that info from an email I probably send him (since I did send somebody that information today).
Best regards,
*** WARNING ***
The ip-range of prefiber-vps is on te blacklist (spamhaus)!
Ref: SBL102246
178.239.57.0/24 is listed on the Spamhaus Block List (SBL)
25-Jan-2011 02:27 GMT | SR04
pharmacyrxone.com and other spam/crime hosting
178.239.57.22 pharmacyrxone.com
Achtung!!!
My server appears in USA now but i don’t want VPS in USA. I payed for VPS in Netherlands and delay of 165 ms is not good for me. (and server was in Europe 2 days ago for sure)
Used this tool to discover server location http://www.yougetsignal.com/tools/visual-tracert/
IP of my prefiber’s server is 178.239.56.196
http://whatismyipaddress.com/ip/178.239.56.196
That ip is located in Neatherlands.
The IP is registered to Netrouting in Holland so I am sure your VPS is located in Holland :)
I think the routing and location update is delayed in the IP registry ?
Do you still have 165ms ? I get 30ms from Denmark thats normal avg. to Germany/Netherlands
120 ms now. May be something with routing.. but strange why this tool showed Sanfrancisco even when i tried to check it from USA server….
THAT’S because when you tracert that IP from yougotsignal.com you’re tracing the route from THEIR datacenter to your PREFIBER box.
When you try to access a IP adress you’re redirected to few locations that redirect to ther locations before you reach your destination. That’s how internet works.
Install a tracert tool on your PC to test your own internet access route to that destination. If you’re having issues then call your ISP.
Using the vps as a mailserver is nogo. Hotmail rejects the mail because the hole iprange is blacklisted. Probably Prefiber doesn’t anything to solve this.
Heavy users will be suspended but the Viagra site still works (which causes the blacklist). That makes the difference between amateurs/hobbyists and professionals.
Dear Jurgen,
Have you tried contacting support about this? Because if you did you’d know that our provider is busy fixing it.
If the Viagra site still works (which I doubt but there could be a 2nd one easily), do you mind sending us the IP of that server so we can check that out ourselves.
Best regards,
I don’t think you can blame a host for NOT breaching your privacy.
How can they know if there are viagra sellers if no one reports such sites?
Seems the IO on my box is now really bad. It have been 2 hours. And I cannot log into http://vps.uxw.nl/login.php. username is vmuser198
And I cannot find a place to submit a ticket. I am unable to post a ticket here: http://clients.prefiber.nl/submitticket.php
lowendbox is the only place I can submit a “ticket”.
Dear C,
Seems that we had a load of 40 for a bit more then one hour tonight. We’re looking where that strange raise came from. It should be alright now though. Also I recommend you to mail your issue’s to support@prefiber.nl since that’s the place where we deal with support. I hope you understand.
Best regards,
Server is very slow all time today. Can’t even work with it trough SSH. And no answer to email to support@prefiber.nl (sent it at morning)
Guys, you must have some way to monitor CPU and IO usage of your VPS-clients. It has no sence to use your service if it always down :(
They told me they are performing some ‘proceedings’ to the servers today.
everything is working great again after new vps nodes have been added :)
I’ve ordered a VPS and it was online within a few hours. Although that’s not ‘instant’ you wont hear me complain, it’s only 1,95 a month!
Performance has been great until now, and installation / configuration was easy. I had a problem with installing the TUN adapter needed for openVPN, but that is a common problem with VPS systems. I send them an e-mail and got a reply within an hour and it’s fixed. Great service!
seems I had a IO or some other problem 1:25 AM +8 today, and this problem lasted about 8 mins.
Ordered a VPS from them last month, STILL NOT SETUP.
Dear Kevin Baxter,
This is a payment receipt for Invoice 370 sent on 20/01/2011
VPS Linux #1 (20/01/2011 – 19/02/2011)
IP adresses: No extra IP’s
Supportplan: No support plan €1.95EUR
Again got another invoice today, for a service that HAS NOT EVEN BEEN SET UP. Is this a joke? Sent them two emails, no response. Guess they just forgot about me. SHAME !!!
Ordered a VPS Promo #2 yesterday and specifically asked for debian installation then i got a centOS one! Sent 3 emails to them and no reply till now… Wonder why.
Also, should we get a way to change the OS without have to ask for it?
Everything seems to be fixed! :)
I purchased a VPS about an hour ago, and its IP address is still listed as 0.0.0.0 despite the status being “active.” As others have said, it looks like it’s not exactly instant. It’s also a little disconcerting that on some of the pages, the “Contact” link leads to a 404 and the layout is broken.
Oh well, for $3/month I’ll give them a day or so to straighten things out before I file a dispute with Paypal.
And one last thing: After signing up they sent me a confirmation email, which contained my password. Not only is it a terrible idea to email passwords in plaintext, the fact that they could email it to me at all shows that they store our passwords in plaintext. If they ever get hacked, your named, email, and password will be exposed, so don’t use your prefiber password on any other sites!
WordPress works that way too but doesnt store your passwords on plaintext
Even I send out new user passwords in plain text. How else are they going to be sent via email? First thing you should be doing is changing it anyway.
Well, ideally they wouldn’t send passwords through email at all. Displaying it on a TLS secured webpage would be a much better option, which brings me to my second point: As far as I can tell, *none* of the pages on prefiber are TLS secured including my account page and control panel for my vps instance. I hope none of you are accessing these pages over public wifi!
Agreed on the secure pages but every host and provider does it this way. How else are you going to get your password to log in the first time? Please point at a single provider that doesn’t email a client their password.
You don’t work for Network Solutions, do you?
I’m not sure of any hosting providers that do this, but here are two better options:
1) When the VPS is ready, send an email to the user saying that his VPS is ready for use, and that he can log into his web account to retrieve his VPS credentials.
2) Have the user set the root password himself when signing up for a VPS, then send the user an email when the VPS is ready.
The chance of a malicious user intercepting the email is probably pretty low, but why risk it when there are better options?
It seems this forum is only one possible way to get answer ASAP
Now i have no space on VPS
mib@bb:~$ df -h
Filesystem Size Used Avail Use% Mounted on
/dev/simfs 15G 3.0G 0 100% /
So, it means that I used 3Gm quote is 15G but 0G available on host server. It is very common trouble for OpenVZ :( And nothing will work without free space, so server will be down now.
It is called: overselling :)
Same here!
And problem is not solved yet! FUUUUUUUUCK
Noticed they decreased quota but it not help!
mib@bb:~$ df -h
Filesystem Size Used Avail Use% Mounted on
/dev/simfs 14G 3.0G 0 100% /
Seems not solved yet
I’ve been trying to contact them for over a month now. I live in the U.S and they are charging me 19% VAT! They won’t respond to emails, their support is never online, and WA% are ALWAYS thru the roof!
Oversold, No Support, Charging VAT when their not supposed to. Definitely STAY AWAY!! Read other peoples comments, save yourself the headache.
They say the have IPv6 but you need to ask for it. After asking the first time they say they have assigned a few IP’s. I checked and have none. I asked multiple times. After several attempts, finally they say they ran out and have requested new.
Asked for reverse DNS multiple times. At first they say they configured it. I check and it does not work. I ask again and again. Finally they say the need to configure a new DNS server. But a week later, still no luck.
If these guys would only respond to your mails within 48 hours and be honest, I’d be happy. It’s cheap but you do get what you pay for.
Seems over the past 2 days they server I have been put on is totally fucked, I am about to e-mail support, but it seems like either system resources are totally overused or something fisy is going on. Every few hours it goes down (but not really) I get disconnected from ssh, then when I reconnect I am told:
@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@
@ WARNING: REMOTE HOST IDENTIFICATION HAS CHANGED! @
@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@
IT IS POSSIBLE THAT SOMEONE IS DOING SOMETHING NASTY!
Someone could be eavesdropping on you right now (man-in-the-middle attack)!
It is also possible that the RSA host key has just been changed.
The fingerprint for the RSA key sent by the remote host is
and even though it will answer my connection and give me a password prompt it wont accept my password and let me login. Really fishy. I have even rebooted the VPS, it will let me login and stay up for a short period, then the problem repeats its self.
Needless to say, not very happy about this situation, I was hoping id give it a day and it would correct its self, but right now the VPS is about useless to me.
Going to send an e-mail, since there is not ticket system, I will update here when I get an update.
Anyone else having this issue?
Ok, so I got really pissed with the VPS so I shut it off. I login to my control panel today to not only find its been booted, but THEY CHANGED MY IP ADDRESS. All of this, without replying to my support e-mails or notifying me of any changes. What a crock of BULLSHIT. Please do not waste your money on these guys, stick with one of the better EU options:
– Vooservers
– Hostfolks
– newhost.ro
– BHost
– Hostrail
All of the above are examples of companies who actually give a shit about their customers and their business. You guys at Prefiber could learn a lot from those guys about quality service and support.
My vps have been offline for about 7 hours.
And I emailed their “24/7 email” support@prefiber.nl 4 hours ago. Still no response by now. And my vps is still offline.
same here. offline and no response til now
Someone replied me, and he said he rebooted my vps.
But in fact, he reinstalled my vps. Yes, REINSTALLED! Now all of my data lost.
I will keep posting what happened here and also WHT.
OK, Now I posted something on WHT:http://www.webhostingtalk.com/showthread.php?t=1026373
You’re not really going to get a positive response from WHT. You’re a brand new user over there with no previous posts and they’ll just think you’re posting as a sock puppet and/or a competitor.
It seems you are not only one. My VPS is offline and “disappeared” from the vpspanel. I think my data is lost.
IRC is allowed?
My vps is offline and “disappeared” from the vpspanel. I have the vps now for about 5 weeks and had several problems.
Same for me!
Alot of problems… and finally no VPS at all.
FUCKING service!
Damn! They “rebooted” my VPS and SSH key changed, all data lost!
==== SATY AWARE FROM PREFIBER ====
Got no answer about posibility to restore my data and refund for total period.
Everyone here should go to WHT to show your experience.
Everyone who is experiencing problems, please send a email to support@prefiber.nl . All VPS customers who were hosted on NODE02 should have already an email with explanation and compensation from us. Refund is possible, just contact us.
and for somegood news: still very satisfied with their VPS, no problem whatsoever
For the last few days I’ve been battling a nearly unresponsive VPS, but, today, it’s finally come to a head. Simply saving a small css file in vi is taking upwards of 2 minutes, and my load average keeps creeping up over 3.00, even though I’m not running anything CPU intensive.
Take a look at this. 17 seconds to create an empty file:
Ouch.
I sent an email to support, but I have a feeling I won’t be using Prefiber’s services for long.
Update: They got back to me earlier today (~24hrs since contacting them) and they claimed to have fixed the problem. The performance is definitely better, but still quite poor. For example, the %iowait is 20.22%. Arg.
Update: After supposedly fixing my box, I sent another email informing them that my iowait was still quite high. It’s now been two days and they haven’t responded to my second email. And now my load average is high again. All it’s running is a nginx server that gets about one hit per day, but it’s maintaining a 0.3-0.5 load average.
I just sent in my cancellation request. I would not recommend this company.
Had a VM there for just over a month, wanted to test IPV6 but they can’t get IPV6 working on their network.
Then for the last week my VM has been down, no answer via email to support no answer on their phone lines.
Whats going on not very good…..
Despite I should have 30 GB of space available.
Same problem, reported it to support got a reply stating that they are working on it.
This seems to have been fixed on my box, took around 48 hours to fully correct. So I can at least say that PreFiber did address the issue. Doesn’t give me a huge amount of confidence though.
I’m having the same problem as Coolmax. And no response from PreFiber.
So far I’m going to give these guys the thumbs down. You get what you pay for I guess.
Wow, these guys should be de-listed permanently from this site. I just got an email from them offering me a 1 euro credit per review given. It even suggests a few sites where I should post these reviews. such as WHT.
It says to post a review and then notify them of where it is for verification and then they will credit the 1 euro.
shameful!
Not as if what’s above would give people a reason to stop and think about it.
Most hosts, including myself, give credits for a publicly posted review. I no longer suggest to folks that they do it (Fran isn’t the only one here short on stock 99% of the time.) but it still happens from time to time. The offer is in my welcoming email but I don’t email offers of such.
Well this is an unpaiud review, and a negative one to boot.
I have been customer for only a few weeks beginning of this year. In mid-feb one night my VPS just disappeared, all data lost. The following e-mail exchange was “funny”, with them suggesting how to install the server again and what software to use (I am an IT professional, thats why I say that it is funny).
I would be stupid to keep working with a company where it just happens now and then that your whole server disappears over night and you find a different box occupying “your” IP address the next morning.
NO refund has been received for more than 6 weeks now.
Same problem here: some day another vps box occupied my IP address and the vps was also slow as hell (the connection speed).
Also, the box kept loosing connection to the internet and could not resolve hostnames. I went away as fast as I could after my first month.
Change your resolvers to these should be faster then
109.169.24.108
109.169.24.109
Prefiber is not asking about a positive review, they only ask to PLACE a review, no matter what.. People are normally not placing reviews, they tried to let people place a review. It’s also explained in the email you got from them about this..
If your comment is negative, Prefiber emails you asking to deleted or modify your entry. They did so with me.
What company wouldn’t ask. No hosting company likes bad reviews.
“We friendly want to ask you to write down your experience with prefiber and share it with other clients on the internet. Experiences from customers are helping us to improve our services and make our products better. Because writing down your experience with prefiber is taking some minutes we will reward you with EUR 1,00 credit back. To earn your EUR 1,00 please write down your experience on one of the following sites”
Is what PREFIBER mailed me, so no one is asking about a positive or negative review, they only want reviews to make there services better.
If this is the case then they can ask people to email reviews directly to them
or tell people to open tickets and submit reviews to them this way.
What they are interested in doing is paying people to advertise for them. It has
nothing to do with making their service better.
Funny: 10GB of diskspace “disappeared”
root@vps2:~# df -h
Filesystem Size Used Avail Use% Mounted on
/dev/simfs 30G 386M 19G 2% /
That means the host node is running out of disk space.
That is true, we are busy fixing it. We have received tickets about this occurance as well.
still very happy with prefiber
still at times the load is higher, but we will be moved to the new nodes
at no charge they activated the backup option for me
AND ipv6 is working, without me doing anything, great service
no complaints from me
It seems like you just earned EUR 1,00. Congrats man!
whys that? i just post my experience, and for a change its a good one
Sure!, If you’re opinion is good. You should tell that.
However, IPv6 only works recently, on my vps it never worked, until now.
After that ‘weird’ incident of an entire node that is reinstalled (all data gone), my trust in them is gone.
Didn’t always get the answer from support, that I expected.
But thats all my opinion, like you can have yours.
However, paying 1 euro for a (positive?) review, is a little to much.
Maybe I can ask that same 1 euro reward for my sucky and negative review :)
I’ve to share my opinion again: after loosing all mt data two month ago I’ve got a new problem for 4 days now.
Can’t use mt vps anymore because the fingerprint of the vps changes every half an hour or so.
The support wrote me two days ago that they found the problem and will solve it but till now nothing happened and the support isn’t responding anymore.
I think for me that’s it. Done with prefiber!!!!
they fixed it but took very long.
looked like I had got a problem with my mailserver too so they couldn´t reach me.
so back online…
PREFIBER is a scam, I pay for a VPS a week ago, I received information from a nonexistent server and they do not answer my emails.
All the comments above didn’t lead you to believe that it wasn’t a good idea to buy from them? Are you blind? You are more likely to squeeze water out of a pile of shit than get good service from these guys.
why is my ip 0.0.0.0 can someone help me with this?
I find it very odd after reading this whole thread that people are still ordering, perhaps they are ordering first them coming here to comment, I dunno… makes no sense.
I did LOL at the comment that said find a decent hist like “Hotrail” :)
First we have the LEB “Up” curse. Now I think we have the First Law of LEB’s:
not to take this company, still have some problems, the support does not answer, so useless waste of money!!
Prefiber is a crappy company, I have two weeks insisting to Tom Denkers or Rudy whatsoever to their email .. they didn’t replied me, i’ve cancelled the service I hope they will refund back all my money, or I swear for the love of god I will travel to the netherlands and claim my money back on their office personally
They have SICK I/O.
this provider can be added to the dead pool
vps is dead for a week now
Seems that there is a big thread on WHT about them being deadpool?
Francisco
Where is the link to the thread on WHT?
this one? http://www.webhostingtalk.com/showthread.php?t=1026373
What’s sad is someone posted to that thread saying that they had just ordered from them:
http://www.webhostingtalk.com/showpost.php?p=7307754&postcount=35
I realize that the point of the posting was to show that they’re having problems, but it’s still sad that even with all that, folks are still ordering.
he didn’t just order, that post is from february
the vps was running great, but apparently they didn’t pay the bill anymore…sad
prefiber is backup since 2 weeks
harddisk failure was the cause
I signed up with them on 28 November 2010, had several glitches along the way, but still yet am a stupid loyal customer :), and the result as of a couple of minutes ago, still acceptable.
Is PREFIBER dead? My VPS working, but billing don’t and they website don’t (for a few days). Support don’t reply. I alredy do a backup and move to other hosting.
http://www.lowendtalk.com/wiki/prefiber.nl
It seems they have an ongoing history of quirks.
This one seems to be the longest on the list at 3+ days
Francisco
Yes, they destroy all my data one time ago (for some reason reinstall OS), but their support always answering and website is working. For about month ago support stops responding and now website is gone. I don’t lose all my data again (I alredy be in similar situation with shared hosting reseller) and tranfer all my data to another VPS provider.
I also moved my vps’es to other providers. The website has been offline for 2 weeks now, the billing center is available but to be sure I moved everything out, the fact that their website is not being fixed is a little bit dodgy.
Billing works, but I can’t get any info about my invoices or services, get this:
“Fatal error: ModuleBuildParams() [function.require]: Failed opening required ‘/home/prefiber/domains/clients.prefiber.nl/public_html/modules/servers/solusvmpro/solusvmpro.php’ (include_path=’.:/usr/local/lib/php’) in /home/prefiber/domains/clients.prefiber.nl/public_html/includes/modulefunctions.php on line 0”. But seems they try to fix problem. Or it fixed by itself :)
I’m wondering what will happen :). My billing date should have been the 20th, but I never received a new invoice for the coming month and both my VPS’s are still running. I want to cancel them but the website is not working :D
seems like its gone now
When I initially commented I clicked the “Notify me when new comments are added” checkbox and now each time a comment is added I get four e-mails with the same comment.
Is there any way you can remove me from that service? Thanks
a lot!
What is the status of Prefiber? I only see a default homepage, is Denkers IT part of Versio?
@Math,
Denkers IT is now part of Vimexx, a shabby hosting company.