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RackNerd – New Exclusive Low End Box Offers! 1.5GB KVM VPS from $16.55/year in Los Angeles

RackNerd sent in another great exclusive deal for the Low End Box community recently and we’re excited to get to posted. They have been featured a few times in the past six months to generally positive reviews. You can check out all of their prior offers here. This new offer includes a variety of KVM based VPS services hosted from their Los Angeles, CA, USA datacenter.

Here’s what they had to say about their products, in their own words:

“While we have been expanding globally very quickly, our Los Angeles location continues to be a very popular choice for our KVM VPS and Reseller Hosting line-up because of its excellent global latency and connectivity, especially to Asia. Our Los Angeles DC-02 location is an excellent choice because of its premium network carriers and large backbone – we have invested in this location, and can offer diverse IPv4 addresses easily, along with bulk order support, provisioned on unique nodes. We aren’t overselling and deploying everyone on the same node :)
On top of all this, our new site is very friendly – we’d love to hear from the community, any design or content adjustments or perhaps desired promotions!”

Check out their offers below, Reseller Hosting and KVM VPS Plans! They are also giving out free RackNerd pens to anyone who orders and opens a ticket requesting one be shipped (must be U.S Based).

Their WHOIS is public and you can find their ToS/Legal Docs here. They accept PayPal, Credit Cards, Alipay, Bitcoin, WeChat Pay, UnionPay, Amazon Pay and Boleto as payment methods.

As always, if you do order from them, we encourage our readers to share their thoughts below in the comments section.

Here’s what they had to say about their company: 

“RackNerd introduces infrastructure stability and provides Dedicated Servers, Private Cloud solutions, DRaaS (Disaster-Recovery-as-a-Service), flexible Colocation, Virtual Private Servers and advanced DDoS Mitigation services — maintained by a team with decades of experience in managed services, datacenter operations, and Infrastructure-as-a-Service. With an intrinsic focus on client success and growth, RackNerd has grown steadily while continuing to provide high-quality hosting services at competitive rates.”

Here are their offers: 


LEB Special 1.5GB

  • 1.5GB RAM
  • 2x vCPU Cores
  • 20GB SSD RAID-10 Storage
  • 4TB Premium Bandwidth
  • 1 Gbit Port
  • Full Root Access
  • 1 Dedicated IPv4 Address
  • KVM/SolusVM
  • Location: Los Angeles
  • Pricing: $16.55/year

LEB Special 2.5GB

  • 2.5GB RAM
  • 3x vCPU Cores
  • 40GB SSD RAID-10 Storage
  • 6.5TB Premium Bandwidth
  • 1 Gbit Port
  • Full Root Access
  • 1 Dedicated IPv4 Address
  • KVM/SolusVM
  • Location: Los Angeles
  • Pricing: $23.49/year

LEB Special 3.5GB

  • 3.5GB RAM
  • 3x vCPU Cores
  • 45GB SSD RAID-10 Storage
  • 7TB Premium Bandwidth
  • 1 Gbit Port
  • Full Root Access
  • 1 Dedicated IPv4 Address
  • KVM/SolusVM
  • Location: Los Angeles
  • Pricing: $28.99/year


  • 80GB SSD Disk Space
  • 1.5TB Monthly Transfer
  • 20 cPanel Accounts
  • Free SSL Certificates
  • CloudLinux Powered
  • Softaculous Script Installer
  • LiteSpeed Web Server
  • Free Daily Backups Included
  • cPanel & WHM Control Panel
  • Pricing: $39/year

Network information and host node specification details available after the break.

Racknerd offers are usually highly commented by community members so please keep sharing your experience and opinions.



Aon Center Building (RackNerd DC-02) – Los Angeles, CA, United States

Test IPv4:

Test file: http://lg-lax02.racknerd.com/1000MB.test

Host Node Specifications:

Shared & Reseller Hosting Nodes

– Intel Xeon E3

– 32 GB RAM

– 4x 1TB Enterprise SSD’s

– LSI Hardware RAID10

– Dual 1Gbps Uplinks


– 2x Intel Xeon E5-2690

– 256 GB RAM

– 4x 4TB Enterprise HDD’s

– LSI Hardware RAID10 w/ SSD Caching

– Dual 1Gbps Uplinks

Please let us know if you have any questions/comments and enjoy!

Jon Biloh


  1. Shaiffulnizam Mohamad:

    Hi, are you sure that the Bandwidth for LEB Special 3.5 is 7TB? I only saw 6.84TB in the kvm/SolumVM. Other than that, its ok with me. Thanks

    March 27, 2020 @ 7:32 am | Reply
    • Shaiffulnizam Mohamad, I’m happy to hear everything is running as it should!

      As for the bandwidth, the allocation is 7TB – I’d be happy to look into it for you, just send me an email dustin@racknerd.com

      I sincerely appreciate your time and business!

      March 27, 2020 @ 8:01 am | Reply
      • Shaiffulnizam Mohamad,

        As an update: You are correct, good catch! The reason for this is because within our control panel (SolusVM) we had set it as 7TB in decimal — what you’re referring to is 7TB in binary (7168 GB). This should be resolved for you. Thanks for bringing this up.

        March 27, 2020 @ 12:01 pm | Reply
    • Hans Olo:

      are you fn serious..? Just a hunch, never the one who leaves a penny, eh?

      April 1, 2022 @ 1:33 am | Reply
  2. Thank You LEB for listing RackNerd – we sincerely appreciate it! The LEB/LET community is amazing to be part of and we’re impressed with all the work you guys are pouring into the community.

    To everyone else: Whether you’re a customer of RackNerd or not, I’m eager to help with individual requests, business assistance, and so on. I enjoy learning from and helping others. If you happen to have skype, please add live:.cid.2bbada65a61b9712

    March 27, 2020 @ 8:08 am | Reply
  3. John A:

    Great network speeds. Currently using a KVM server from Racknerd to host a small game server for my friends and I.

    March 27, 2020 @ 11:20 am | Reply
    • Hi John A, that’s awesome!

      This sincerely means everything to me when customers are happy, this is what we work so hard to deliver. Thank you for being a RackNerd customer, and for sharing your experience with the community.

      March 27, 2020 @ 11:52 am | Reply
  4. Dave:


    I bought a VPS from Racknerd last month – can’t say I have any complaints. Has been smooth sailing so far and haven’t had to contact support for anything.

    Thinking about ordering a Reseller Plan from this offer, been picking up more website clients lately. It’s a good offer – does anyone know if LSCache is included?


    March 27, 2020 @ 1:19 pm | Reply
    • Hi Dave! Thank you for sharing your experience! Happy to have you as a customer, and to see your interest in multiple services of ours.

      Our reseller plans promotion does include LSCache – go ahead and place your order :)

      March 27, 2020 @ 1:55 pm | Reply
  5. Thank you for this, by the time i was finished with the payment, my server was already up and running!

    March 27, 2020 @ 2:30 pm | Reply
    • Hi Ather, Love it!

      Thanks for sharing your experience with the community, our KVM VPS are *instantly setup* as you described.
      Thank you for allowing RackNerd the opportunity to be your provider.

      If you ever need help with anything, please let me know. My email is dustin@racknerd.com

      March 28, 2020 @ 6:10 pm | Reply
  6. Thane:

    compelling offer.. i am interested in the 1.5GB plan but what about renewal? Are we going to be expected to pay more? also the bandwidth limit is for the whole year or is it monthly?

    March 27, 2020 @ 3:17 pm | Reply
  7. Hi Thane,
    Thank you for your interest in RackNerd!

    Renewal rates will be the same, we will not increase renewal rates – and you’re always welcome to prepay for two or three years if desired.

    As for the bandwidth allocation, this is monthly :) And the bandwidth will reset each month on the first. Upgrades are available, and seamless if desired as well :)

    We hope to do business with you here at RackNerd.

    March 27, 2020 @ 3:35 pm | Reply
    • Hi Everyone,
      We don’t encourage the community to visit the site linked by DavidOceab, it is filled with Warez, and could also be filled with trojans.

      April 2, 2020 @ 2:35 pm | Reply
  8. Jason MacMullen:

    Well, this offer came in time since California issued a stay-at-home order in light of the pandemic. Grabbed a VPS this afternoon and now I’m up and running with my Plex Media Server. Now to connect it with GDrive and i’ll be all ready for movie night :-)

    Thanks for the offer. Like the healthy bandwidth allocation included. Cheers

    March 27, 2020 @ 10:54 pm | Reply
    • Hi Jason MacMullen, thank you for being RackNerd’s customer and seeing that you are also happy means that much more to me.

      You’re right, times are tough with the pandemic, and I hope everyone worldwide gets through this. I’m quite confident we will beat this.

      If you have any questions along the way, or issues, be sure to email support@racknerd.com and we’ll assist!

      March 28, 2020 @ 12:40 am | Reply
  9. Nice offers!

    March 28, 2020 @ 12:58 pm | Reply
  10. Kenny:

    Does anyone who took the offer happen to know the IP able to access Disney?

    March 28, 2020 @ 2:28 pm | Reply
    • Hi Kenny,
      Thank you for your interest in our services! As a generic update: We do not guarantee that our IPs will work with Netflix or Disney – we’ve heard mixed feedback, that they do, and that they don’t. So it’s tough to say.

      These companies, Netflix particularly don’t like datacenter IPs very much. They seem to do well with residential. So it’s really hard to say which CIDR blocks work or don’t work. It’s easier for us to say we don’t guarantee it then try and keep up with it.

      I’ve also received your direct email – I went ahead and replied with something favorable for you!

      March 28, 2020 @ 6:28 pm | Reply
      • Jul1n:

        In my case, Disney and Netflix are thinking im in brazil (I’m physically in france, and my VPS is somewhere in the USA). I’m not sure what to think. Is it possible to change IP somehow?

        April 1, 2020 @ 8:57 am | Reply
        • Hi Jul1n – Thank you for being a RackNerd customer!

          I’m curious, is Netflix and Disney working for you? Though the region is a bit off? If that is the case, I’d recommend keeping your setup as there’s no guarantee the next IP will work.

          What we can do is review your IP, and see the geolocation and adjust that if needed. As an FYI the network and VPS are based in Los Angeles in our DC-02 location. A very popular location :)

          You can also reach me directly at dustin@racknerd.com


          April 1, 2020 @ 2:36 pm | Reply
  11. Hi Tu Nguyen, thank you for the feedback.

    We are always interested in providing lucrative, stable and reliable services to the LEB/LET community. I am happy you like what you see.

    March 28, 2020 @ 6:08 pm | Reply
  12. jianhao:

    the speed to mainland is favorable !

    Buy another VPS, now two VPS

    March 29, 2020 @ 2:44 am | Reply
    • Hi jIanhao, thank you so much for being a RackNerd’s customer.
      Our network to the Asia region is very strong – a lot of users enjoy that added benefit. Happy to see you do too!

      If you aren’t already, please consider becoming one of our affiliates. https://www.racknerd.com/affiliates

      March 29, 2020 @ 12:05 pm | Reply
  13. Adam:

    I ordered their VPSs during the last BF. I can’t recommend, really poor support that can’t fix really easy issues. Not using their machines even that I have a full year subscription.

    March 29, 2020 @ 1:34 pm | Reply
    • Hi Adam, Thank you for sharing your experience on LEB.
      It is our goal to ensure customers are happy. I’d be happy to look into the issue you are having along with a resolution. Can you please post an order number, ticket number or invoice number so that we can help? Our support team is always committed to helping. Additionally, if ever there is a particular issue with a staff member not handling the request to your expectation, you can request the ticket be escalated to management.

      You can also email me, dustin@racknerd.com – eagerly awaiting your reply.

      March 29, 2020 @ 1:57 pm | Reply
    • rcy:

      I would have to disagree. I purchased a VPS with Racknerd during the black friday sale and I have had two tickets opened. None was due to any fault of Racknerd, I should add.
      Both times the replies were fast, on point and very helpful.

      So far, I am very satisfied with their service. The only little thing missing is a reverse dns entry, other then that I am pleasantly surprised.

      March 30, 2020 @ 8:16 am | Reply
      • Hi rcy,
        Thank you so much for being our customer! Happy to hear your experience with RackNerd has been a good one.

        rDNS is a feature we allow our customers to set within the VPS control panel; though some IPs are missing this feature as the acquired CIDR blocks through our upstream have been smaller than a /24 to help introduce IPv4 diversity, we see demand with this as well, so we decided to do that. I know this can either be helpful for some. If you seek rDNS we are a ticket away and can manually set it for you.

        Thank you again for sharing your experience! We enjoy seeing our customers happy.

        March 30, 2020 @ 11:57 am | Reply
    • rcy:

      Adam, what’s the spec of the machines you have at Racknerd? If you’re not using them, I might be willing to buy them from you.

      March 30, 2020 @ 8:19 am | Reply
  14. Brad:

    What my surprises me is how involved the owner is and how knowledgeable he is. He presents himself well so I am giving his company a chance. I ordered LEB Special 3.5GB kvm vps.

    I will share in-depth benchmarks shortly.

    March 29, 2020 @ 3:14 pm | Reply
    • Hi Brad – I appreciate you giving us an opportunity to be your provider!

      If you happen to have skype; Please add me live:.cid.2bbada65a61b9712 – happy to help, if ever needed!

      P.S Please do share the benchmarks with the community.

      March 29, 2020 @ 4:25 pm | Reply
  15. Brad:

    Here is the benchmark as I said I would post. International and domestic speeds look good

    I reinstalled the VPS to Ubuntu (from Debian at first) and will be setting up my lamp stack on it now

    CPU model            : Intel(R) Xeon(R) CPU E5-2690 v3 @ 2.60GHz
    Number of cores      : 3
    CPU frequency        : 2599.996 MHz
    Total size of Disk   : 41.2 GB (2.4 GB Used)
    Total amount of Mem  : 3440 MB (102 MB Used)
    Total amount of Swap : 3583 MB (0 MB Used)
    System uptime        : 0 days, 0 hour 19 min
    Load average         : 0.00, 0.04, 0.04
    OS                   : Ubuntu 18.04.1 LTS
    Arch                 : x86_64 (64 Bit)
    Kernel               : 4.15.0-38-generic
    I/O speed(1st run)   : 227 MB/s
    I/O speed(2nd run)   : 279 MB/s
    I/O speed(3rd run)   : 300 MB/s
    Average I/O speed    : 268.7 MB/s
    Node Name                       IPv4 address            Download Speed
    CacheFly                       83.8MB/s      
    Linode, Tokyo2, JP               5.31MB/s      
    Linode, Singapore, SG             2.29MB/s      
    Linode, London, UK               1.65MB/s      
    Linode, Frankfurt, DE            1004KB/s      
    Linode, Fremont, CA                16.1MB/s      
    Softlayer, Dallas, TX            10.1MB/s      
    Softlayer, Seattle, WA          10.7MB/s      
    Softlayer, Frankfurt, DE            2.31MB/s      
    Softlayer, Singapore, SG           2.57MB/s      
    Softlayer, HongKong, CN          4.31MB/s      
    March 29, 2020 @ 6:27 pm | Reply
    • Hi Brad – thank you for delivering! I sincerely appreciate it.

      Thank you for being our customer – I hope that you enjoy our services, for the years to come.

      March 29, 2020 @ 6:53 pm | Reply
  16. Keshav:

    Can we run custom iso’s?

    March 29, 2020 @ 7:40 pm | Reply
    • Hi Keshav, thank you for your interest in RackNerd!

      Yes not a problem, these are KVM!
      As long as it isn’t Windows – we’ll go ahead and upload the ISO for you.

      We hope to do business with you.

      March 29, 2020 @ 8:05 pm | Reply
  17. Shella:

    I am interested but have a few questions…

    Are these resellers accounts have the option to backup and restore cPanel accounts?

    No downtime?

    March 30, 2020 @ 10:41 pm | Reply
  18. Hi Shella, Thank you so much for expressing interest in RackNerd’s reseller plans.

    The good news is that we can restore cPanel accounts on demand, alleviating the headache, minimizing your overhead, and assisting with a seamless restoration.
    Additionally, you and your end-users will be able to perform backups on-demand, via the control panel – we also backup data, in the rare event you may need it.

    Also to prevent downtime, we’ve designed the server with 4x disk so that we can run Hardware RAID-10, also in the rare event that a drive fails, no data is lost, nor would downtime be required to swap the failing drive.

    I’m quite confident you’ll enjoy the level of service we provide, and we hope to do business with you.

    March 30, 2020 @ 11:59 pm | Reply
    • Shella:

      So, you make backup and can restore it for cPanel but I can’t manually restore it?

      is backup restore by you have any fees?

      March 31, 2020 @ 8:08 pm | Reply
      • Hi Shella, thank you so much for writing back!
        Good question! Yes, you can also restore within cPanel, no issue with that.

        Also in the event, you need our assistance, we are available 24×7 and are happy to help – no additional fees.

        March 31, 2020 @ 8:48 pm | Reply
        • Shella:

          Thank you

          How about migration is it possible to do it myself or it requires to be done by support?

          March 31, 2020 @ 11:15 pm | Reply
          • Hi Shella, Free migration is included with our shared and reseller hosting plans.

            Migration is performed by our support staff to ensure quality and for your security — our support staff are available 24/7 to assist with migrations!

            Once you’ve ordered, please open a support ticket and we will help!

            April 1, 2020 @ 12:20 am | Reply
  19. DorkyGeorge:

    I dont know if im more facinsated with the website or with the vps performance.

    March 31, 2020 @ 12:24 am | Reply
  20. Colin Williams:

    Any way I can test run a LEB Special 1.5GB to see if my application will run under it? Purchased another plan with much less memory and not enough to handle my application. Would take a day or less and then if it works I would purchase.

    March 31, 2020 @ 3:14 pm | Reply
    • Hi Colin, Thank you for reaching out!
      It sounds like you’re a RackNerd customer . If that is the case, we’d be happy to temporarily upgrade the RAM for you and if that does the job we can discuss upgrade fees.

      Send me an email if interested, happy to help! dustin@racknerd.com

      March 31, 2020 @ 4:25 pm | Reply
      • Colin Williams:

        Actually not yet a customer…

        March 31, 2020 @ 8:24 pm | Reply
        • Hi Colin,
          OK no problem! We’d love to do business with you. Please email me dustin@racknerd.com – I have a proposal for you.

          I sincerely appreciate your time and look forward to hearing from you.

          March 31, 2020 @ 8:51 pm | Reply
  21. AP:

    I would like to let everyone know that this is a awesome service. I highly recommend it.

    April 2, 2020 @ 12:49 am | Reply
    • Hi AP! Thank you so much for sharing your positive experience with RackNerd!

      We sincerely appreciate your business and thank you for the opportunity.

      April 2, 2020 @ 12:30 pm | Reply
  22. Hi All!
    What location would you like us to expand to next for our VPS product line?

    April 2, 2020 @ 2:36 pm | Reply
    • NY, Europe and Singapore.

      April 2, 2020 @ 3:01 pm | Reply
      • Hi Pkumar, thank you for mentioning these locations. Singapore is another awesome location I’d love to get us live in.

        We definitely will look into the mentioned locations!

        April 6, 2020 @ 11:19 pm | Reply
    • o_be_one:

      Europe and Canada would be nice!

      April 2, 2020 @ 5:03 pm | Reply
      • Hi o_be_one, Thank you so much for replying with feedback.

        We already deploy IaaS in these locations, so these should be easy to do!
        We’ve been considering Europe for our VPS product line, Canada is a great idea too.

        I’ll be sure to share this with the team!

        April 2, 2020 @ 8:20 pm | Reply
    • o_be_one:

      Also i would like to see Ryzen + NVME VPS in Europe.

      April 2, 2020 @ 5:23 pm | Reply
      • o_be_one, love this too!

        Ryzen is also very hot right now. A lot of attention is on these – VPS soon to come with these.
        We will also be sending out a survey to our client base soon, and acting on the demand.

        We sincerely appreciate the feedback.

        April 2, 2020 @ 8:23 pm | Reply
    • rcy:

      Europe, and if possible, more precise Scandinavia!
      Both Norway and Sweden have awesome infrastucture and top of the line datacenters, but hosting is very expensive. A low price competitor could probably dominate the market pretty easy here.
      AWS, Facebook, Google and Microsoft all have big dc’s in Sweden, so peering with the giants is a breeze.

      (As a sidenote, Microsoft is currently building two brand new dc’s just 10 minutes from where I live, and man, they do not hold back! Those things are huge!)

      April 3, 2020 @ 2:48 am | Reply
  23. o_be_one:

    Time for me to comment, after 1 week with the LEB Special 3.5GB.

    For the price and the location i was like: it’s ok, for the annual price it will be a good Docker dev env. And yes, it is totally! I’ve asked support to put an ISO of Alpine Linux i’ve choosed from Alpine Linux website as CDROM so i can install it, they did it in less than 1h and i was able to start to install my Alpine Linux as a Docker host. Now i have a Docker host and it works really well.

    I feared about overselling, for now my VPS is more than ok and i haven’t any performance issue. Again for the price, i was ready to accept some performance issue because it’s sure they don’t earn money from customers at this price ; but yeah, for now, no issue at all. Docker images i run to test stuffs etc works as intented and the latency (from where i am it’s 130ms) is more than acceptable for a dev usage.

    Will see if my account stays more than 1y, even after few months anyway the price worth it.

    Thanks Dustin and your team for this great offer!

    April 2, 2020 @ 5:10 pm | Reply
    • Hi o_be_one, thank you so much for sharing your positive experience with RackNerd! The community I’m sure appreciates knowing how providers perform, and what consumers are experiencing. So I encourage you to share progress updates with the community.

      We are very careful with deployments, we strategically provision customers based on promotions, and resources. I’m confident you’ll remain happy.

      Please feel free to connect with me at any time, I am happy to help. If we for whatever reason fail to meet your expectations I’d like to know. My email: dustin@racknerd.com

      We sincerely appreciate your business, and again thank you for sharing your experience. I’ll be sharing this with the team!

      April 2, 2020 @ 11:48 pm | Reply
  24. o_be_one:

    I had to say that i was happy to have my first issue with Racknerd.

    Today my VPS gone offline. Because it’s a dev env for me, i was like “ok maybe node is under maintenance and it will come back later, i will see in few hours” then i went back and it was still offline. I’ve booted it using their control panel and opened a support ticket to understand what happened.

    My VPS is on Alpine Linux and is used as a docker host, this way i’m able to quickly test a lot of things when i need/want (like tools to manage game servers, forum apps, etc) and i’m able to build and test my own docker images, etc.

    First answer from support: “your VPS is online” … Yeah i know, i’ve just started it, thanks.
    Second answer from support: “no issue on node since longer that you had your vps. Check your logs” … Already did it, instead of a ton of SSH failed tries from random IPs, nothing showing why my VPS gone down.
    Third answer after i’ve asked support to check hypervisor logs for my vps: “you got blocked by GFW. Pay 3$ if you want to change your VPS IP.” … Seriously, 2w VPS and only in dev, no production nothing at all, no public link, nothing, and i have to pay? Never seen that after 15 years working and dealing with a lot of servers.

    I’m sad about this situation. I’m wondering if it’s a way for RackNerd to earn more money, i’m wondering if they try to attribute an IP from a bad pool to customers that are using this offer. Pretty sure i’m wrong and it’s just a separated problem, but yeah for now i’m questionning the service a lot. I’ve also seen a post about it on Reddit that is 9 days old.

    April 3, 2020 @ 6:23 pm | Reply
    • Om123:

      Upon reading your post, I tried to SSH into a Racknerd VPS and it hangs. The server is online. I haven’t changed anything since the last time I SSH’ed into it, and it hasn’t been shutdown since. Something is blocking SSH, I wonder if this is a similar issue to yours? I haven’t opened a ticket yet, but will give them some time to resolve this. Hopefully it will be fixed soon. Please follow up on this here o_be_one, and if it doesn’t resolve soon, I’ll try opening a ticket as well.

      April 3, 2020 @ 6:42 pm | Reply
    • Om123:

      Also, I haven’t used the VPS for anything, it’s not public, and is hardly set up except for minimal SSH. So it’s not an abuse issue.

      April 3, 2020 @ 6:45 pm | Reply
      • @Om123 – I actually have your email. I’ll reach out to help expedite, upon looking this seems to be an isolated issue with your VMs.
        I will be sending you an email now.


        April 3, 2020 @ 6:52 pm | Reply
        • Om123:

          Thank you for the rapid response, and for your offers to check on this for me.

          April 3, 2020 @ 10:57 pm | Reply
    • Hello o_be_one thank you for the detailed follow-up – as a company, we learn from the good, bad and the ugly.

      In this case, our techs who are accustomed to a large Chinese customer base (since our network is amazing for that region as well) assumed your IP was only having issues with the GFW when reviewing your IP through ping.pe which is a common tool they use for that. Our tech team sent you a predefined template for that particular issue, though it was irrelevant to the actual issue you were having. I already spoke to the tech who mishandled your ticket, he was apologetic and as a company, we take full responsibility for it.

      The $3 one time fee is one we apply to the Chinese customer base who gets their IPs blocked from the GFW, due to the content they’re hosting. And any customer who is assigned an IP that is already blocked by the GFW within the first 72 hours of placing an order we replace free of charge as a courtesy.

      Either way, I am so sorry this happened – we will make it right. I’ll personally send you an email as well.

      April 3, 2020 @ 7:27 pm | Reply
      • o_be_one:

        Thank you Dustin for your understanding, i appreciate it. You support answered back and helped to resolve this case.

        For the first answer: support told me he wanted to answer quickly because he feared it was an urgent issue, and he answered too quickly
        Second answer, finally support checked hypervisor history, nothing telling hypervisor took action on my VPS.
        and Third answer looks like someone answered me thinking it was another ticket…

        They offered me to change my IP if i want, i’ve said it’s not required in my case i think (we talked about ssh attaks also etc.).
        They offered me to change the host of my VPS. I keep this option if issue happen again.

        Finally all end well and i got apologizes from support. They understood my position and really took time to answer me the best way possible. I was expecting also your help Dustin and i appreciate all energy you put for your customer satisfaction. I will keep an eye on my VPS to see if it goes down by itself again.

        Now, i’m thinking you are maybe growing too fast and some things needs to be more organized :D. I think that’s what happen when we are too much passionnated and enthusiast ^^.

        Have a good day!

        April 3, 2020 @ 8:25 pm | Reply
        • Om123:

          My issue was resolved around the same time as your post, possibly completely different issues, but glad these were quickly resolved.

          April 3, 2020 @ 10:55 pm | Reply
        • Hi o_be_one – happy to hear everything is well.
          We are growing quite fast, there’s no doubt about that. We anticipate continued rapid growth and are already planning for additional office space in October so that we can handle more team members.

          Thank you for being patient, understanding and transparent. We sincerely appreciate the business.

          April 4, 2020 @ 2:07 am | Reply
  25. Jorge:

    Great support, that’s for sure :)

    More power!

    April 4, 2020 @ 12:08 am | Reply
    • Hi Jorge, thank you for noticing.
      We’re extremely grateful for our customers and want to make sure they’re taken care of.
      I appreciate the positive comment.

      April 4, 2020 @ 2:02 am | Reply
  26. linux_noob:

    can i telnet / ssh out of these servers ? which ports are blocked?

    April 6, 2020 @ 1:43 am | Reply
    • Hi linux_noob, thank you so much for your interest in our services!

      We do not block any ports on our VPS product line – port 25 is open and you are able to telnet/SSH from the servers.

      I would love to help. Please send me an email dustin@racknerd.com

      April 6, 2020 @ 8:34 pm | Reply
  27. Sunder:

    Hello Dustin,

    I just bought a LEB Special 2.5GB. Thank you, great pricing! Will the renewal price remain the same next year or do you forsee any large increases? One slight trouble I’m seeing right off the bat is — I’m having trouble setting the local time to my timezone. The hwclock seems to 15 mins ahead. Is this something you can help with?

    April 7, 2020 @ 3:35 am | Reply
    • Hi Sunder! Thank you so much for your order with RackNerd.
      Good question! Renewal rates will remain the same, we do not anticipate raising pricing at all!

      We’d also love to have with adjusting to local time. Our support team is available 24×7, let them know you need their help and that you spoke with Dustin. We will help :)

      Thank you again for trusting us with your business, we sincerely appreciate it.

      April 8, 2020 @ 2:58 pm | Reply
  28. Hi, what is the difference between an LEB $28/yr VPS vs an $8.50/month one from their site ?

    April 8, 2020 @ 9:12 am | Reply
    • Hi zafe noutout, thanks for reaching out! We’re excited to work with you.

      The LEB offer has a lot more bandwidth and is heavily discounted as part of an exclusive LEB promotion. The website configuration does have more ram, more storage, but of course, is based on a monthly rate which happens to cost more. If you like what you’re seeing, place your order as this promotion is unbeatable.

      If you need something different, just send me an email dustin@racknerd.com or sales@racknerd.com and we will assist.

      April 8, 2020 @ 5:08 pm | Reply
      • subhan:

        Hi Dustin,

        This offer is very solid and interesting. How long will this offer be available in LEB ?


        April 9, 2020 @ 10:03 pm | Reply
        • Hi subhan – Thank you so much!

          The rest of the community also seems to enjoy the offer as well, we’ve seen great results. We just provisioned 5 additional nodes and will be provisioning an additional 25 nodes within the next few weeks as well (hardware is ordered) so while there is no hard number of available inventory or end date, it is based on available stock.

          We hope to do business with you!

          April 9, 2020 @ 10:13 pm | Reply
  29. stuckinthehouse:

    Hi, I’m looking to get your VPS hosting and pay for two years upfront. I run Ubuntu on my home PC so I am familiar with Linux and I can run from the command line. Do you have guides on how to setup things like /etc/apache2/sites-available/domain1.com.conf and IP tables and installing the LAMP server or does the VPS come with a GUI where you can control all this (add domains, install packages). Just wondering as I was use to Cpaenl but I don’t want to pay for it. I know I could install Webmin since it s open source or could just do command line. Just curious as to what I will be facing.

    April 8, 2020 @ 10:05 pm | Reply
    • Sneeze:

      Take a look at VestaCP, Virtualmin or ispconfig for free options. I’ve been running VestaCP myself for a few years now.

      April 9, 2020 @ 3:46 am | Reply
      • Hi Sneeze, Great recommendation.
        We’ve also heard many good things about VestaCP throughout the years.

        April 9, 2020 @ 4:35 am | Reply
    • Hi stuckinthehouse!

      RackNerds KVM VPS come with root SSH access – anything else including GUI’s, control panels, web servers, etc can be installed via SSH. The beauty of RackNerd’s KVM VPS’s is that it includes full root access, and can be re-installed any time, so if you need to start over – it’s easy to do so and instantly reinstall via our control panel.

      LowEndBox has plenty of tutorials, as well as a variety of other Linux related sites such as https://linuxize.com/

      Other free control panel alternatives to look into other than Webmin are Ajenti, ISPConfig, and CentOS Web Panel. Please see: https://blog.racknerd.com/free-control-panels-for-linux/ for more details.

      We’d love to do business with you, you seem quite savvy as is so I am confident you’ll push through it and enjoy the level of service RackNerd provides.

      April 9, 2020 @ 1:20 pm | Reply
      • stuckinthehouse:

        Thanks for the info. You guys look new (March 2020?). Are you going to stick around? I have had host go under and they’ve taken my files with them. That’s why I need a new host now.

        April 10, 2020 @ 6:02 pm | Reply
        • Hi stuckinthehouse, thank you for replying!
          We’ve actually been in business since last year – we’ve been featured here on Low End Box numerous times, with the latest feature being March 2020 as you stated.

          We’re a real registered company https://icis.corp.delaware.gov/Ecorp/EntitySearch/NameSearch.aspx our entity name is RackNerd LLC and file number is 7754911

          We’re also working with USPTO for trademark of Introducing infrastructure Stability as well as a trademark for RackNerd; this is currently in the hands of our legal team on our side.

          We’ll be around for many years and hope you are part or that journey.

          April 10, 2020 @ 9:19 pm | Reply
          • stuckinthehouse:

            Thanks for the info. You look solid and you have been very responsive here. I signed up for hosting this morning on RackNerd. It was really a painless process as you sent me everything I need instantly via email.

            April 11, 2020 @ 2:36 pm | Reply
            • Hi stuckinthehouse, thank you so much for giving us the opportunity to be your provider. Happy to hear everything is working out.

              If we ever fail to meet your expectations, please reach out dustin@racknerd.com and I’ll be there to help. And of course, for anything else, you can also get in touch with me. I’m quite active and truly care for our customers, their happiness and overall experience with the service we provide.

              April 11, 2020 @ 3:47 pm
  30. shahad sha:

    is that shared vps?
    umanaged or manganed vps?

    April 9, 2020 @ 4:06 am | Reply
    • Hello shahad sha, thank you for your interest in RackNerd – our KVM VPS are unmanaged by default, though if you require management we’d be happy to discuss your requirement, and assist with management. Just send us an email sales@racknerd.com if you require management.

      I’m confident you will enjoy the level of service we provide.

      April 9, 2020 @ 4:34 am | Reply
  31. net:

    Is the renewal rates will be still same for reseller hosting too?

    April 10, 2020 @ 1:52 pm | Reply
    • Hi net, yes – renewal rates will remain the same for our shared and reseller product line *unless* cPanel decides to change their pricing structure. Of course, we’ve established our plans, pricing and have accounted for their most recent pricing structure.

      cPanel’s platform is great, and we do not anticipate any pricing increases at all from our end.

      April 10, 2020 @ 3:42 pm | Reply
  32. David:

    Hey Dustin,

    Can you tell me what kind of relationship you have with FASTSPRING or NFPHosting.com?
    You (both w/ NFPhost) using the same mailer, and payment gateway (my CC has been charged by PP*FASTSPRING)

    If behind of your company are the same people, I don’t want to have any business with you.


    April 13, 2020 @ 12:17 pm | Reply
    • Hi David! Thank you so much for being RackNerd’s customer!

      We have no actual relationship with each other, nor are we affiliated with or employ any of their staff.
      I can tell you that Fastspring is simply a payment processor (a very good one too). Fastspring also emails the transaction history to the end-user. They’re quite transparent, and we love that about them. If you’re interested in a payment processor, they’re a good one to consider. We also use other third-party payment processors i.e Payssion, and Stripe.

      By the way, we are a real registered company and plan on being here for the long haul. If you have any additional questions please feel free to ask. Happy to help.

      I sincerely appreciate your time, and business! I am confident you’ll enjoy the level of service we provide.

      April 13, 2020 @ 1:45 pm | Reply
      • David:

        Thanks Dustin,
        I appreciate you answer and UR explanations. Yes I saw that you are located 20-23 miles from me in CA. Stay positive and we will get through this.

        April 13, 2020 @ 1:57 pm | Reply
        • Hi David,
          You’re welcome!

          What a small world! I would love to grab lunch with you at some point. Once things get better send me an email dustin@racknerd.com and we can make it happen. Thanks again for being our customer.

          We’re staying positive, safe and healthy. Wishing you and your family the same and I too believe we’ll get through this.

          April 13, 2020 @ 2:12 pm | Reply
  33. Chad:

    Hey Dustin,

    Great work! Warm welcome to you guys.

    Why isn’t ipv6 provided in your plans though? I would’ve loved to test these out.

    Have fun.

    April 15, 2020 @ 9:12 pm | Reply
    • Hi Chad,
      Thank you for considering RackNerd as your provider! We’re equally interested in working together.

      We do provide IPv6, up to 100 addresses free of charge. Once you’ve ordered just send in a ticket and we’ll get them routed to your KVM VPS.

      I sincerely appreciate your time and look forward to working with you.

      April 16, 2020 @ 2:38 am | Reply
  34. Peter:

    Bought one of these last year, no complaints, really good performance for the money.

    April 18, 2020 @ 2:32 pm | Reply
    • Hi Peter, thank you for sharing your experience with the community.

      We are happy to hear our service and performance is living up to your expectations.

      Thank you for giving us the opportunity to be your provider.

      April 18, 2020 @ 4:12 pm | Reply
  35. Alpharacks user:

    Racknerd were found by liars, they created Alpharacks and then made off with money and created both new brands DO NOT BUY IT!

    April 18, 2020 @ 7:30 pm | Reply
    • Hi Alpharacks user,

      We own and operate one brand, and are not associated with Alpharacks. I did, however, work for the datacenter (upstream of Alpharacks) prior to starting my very own company and false information was distributed by an ex-employee of my previous employer in an attempt to tarnish my reputation.

      If you have any particular questions I’d be happy to connect and discuss https://www.linkedin.com/in/dustincisneros/

      April 18, 2020 @ 7:58 pm | Reply
  36. Thomas H:

    I bought the 3.5 GB offer earlier this month and so far things are going pretty good.

    Are there any plans to run these sorts of great deals in the near future (ex: September)? Are there any other datacenters that these deals will be run in? It would be neat to get an alternate datacenter location for additional reliability for a small school fundraiser tool project I’m working on.

    I’m looking to get another VPS and don’t want to miss out.

    April 20, 2020 @ 6:40 pm | Reply
    • Hi Thomas H – Thank you so much for being our customer. This truly means a lot to me, I am focused on customer happiness, performance, expansion, and infrastructure stability.

      We will be expanding our promotions globally, the roadmap is being tackled and we’re taking great positive leaps as a company. For now, we do provision KVM VPS out of two separate data centers (DC-01 and DC-02), which is an added benefit for those who are looking for DraaS on our KVM product line. In addition, we have 60+KVM nodes, so if you choose to expand we can spread deployments across multiple nodes for added redundancy, and diversity.

      Feel free to email me dustin@racknerd.com and or Skype: live:.cid.2bbada65a61b9712

      Thank you so much for being our customer and sharing your experience with the community.

      April 20, 2020 @ 11:48 pm | Reply
  37. Di Wu:

    Dustin, you need to expand into the VDI space. There’s a lot more money to be made selling Citrix VDIs vs selling these unmanaged Linux KVMs.

    April 21, 2020 @ 3:05 pm | Reply
    • Hi Di Wu,
      That is very lucrative space – thanks for mentioning it. Always open to looking at new opportunities. I too would love to see this as one of our product lines. I will be looking into it.

      Thanks again!

      April 21, 2020 @ 3:42 pm | Reply
  38. Nyaicro Soft:

    I’m Japanese. I use broken English, so my English is not good.
    Your VPS use is being considered from Tokyo.

    I confirmed the latency using ping.

    #ping -n 100 -l 128

    | RESULT
    | の ping 統計:
    | パケット数: 送信 = 100、受信 = 93、損失 = 7 (7% の損失)、
    | ラウンド トリップの概算時間 (ミリ秒):
    | 最小 = 118ms、最大 = 123ms、平均 = 118ms

    Latency is good, but packet loss sometimes occurs…
    I want to contract after clearing this problem.
    You have a good remedy, and can you solve a problem surely?
    Is time like it necessary for it?

    I wait for the answer which has no lies.

    Best Regards

    April 24, 2020 @ 1:48 pm | Reply
    • Hello Nyaicro Soft, Thank you so much for being a RackNerd customer!

      Happy to hear that latency is great. I understand you mentioned at times packet loss is occurring to that region. We’d be happy to look into it, please send an MTR to support@racknerd.com also cc dustin@racknerd.com – the MTR would allow us to review where the loss is first occurring, once we have that information we’ll be able to expedite a solution.

      We sincerely appreciate your business and are here to help.

      April 24, 2020 @ 2:54 pm | Reply
      • Nyaicro Soft:

        Thank you for the reply.

        Now testing!
        When I finshed test, I will send MTR report by email.

        April 25, 2020 @ 8:58 am | Reply
      • Nyaicro Soft:

        I sent the MTR report about packet loss.
        It was tested in Ubuntu on WLS2.

        > user@stayhome:~$ mtr -4 -c 100 -s 1024 -r
        > Start: 2020-04-25T21:54:38+0900
        > HOST: stayhome Loss% Snt Last Avg Best Wrst StDev
        > 1.|– stayhome.mshome.net 0.0% 100 2.3 1.5 0.6 2.8 0.5
        > 2.|– 192.168.nn.1 0.0% 100 2.3 2.8 1.4 9.3 1.1
        > 3.|– xxnn-nnn-nnn-nn.xxx.xxxxx 0.0% 100 5.0 5.5 3.8 9.8 0.8
        > 4.|– 0.0% 100 5.9 5.7 4.0 26.7 2.2
        > 5.|– 1.0% 100 4.7 5.6 3.9 8.0 0.7
        > 6.|– 2.0% 100 5.5 5.8 4.1 15.6 1.4
        > 7.|– 4.0% 100 6.3 7.4 5.4 25.3 2.1
        > 8.|– 9.0% 100 6.0 7.1 5.5 28.3 2.4
        > 9.|– 8.0% 100 6.9 7.2 5.5 14.7 1.1
        > 10.|– 8.0% 100 6.8 8.1 6.1 36.4 3.2
        > 11.|– 5.0% 100 7.6 7.8 6.2 15.8 1.2
        > 12.|– ae-3.a01.tokyjp05.jp.bb.g 5.0% 100 9.7 12.1 8.9 35.6 4.4
        > 13.|– ae-23.r02.tokyjp05.jp.bb. 2.0% 100 120.2 121.0 119.2 135.7 1.9
        > 14.|– ae-3.r31.tokyjp05.jp.bb.g 3.0% 100 10.0 10.8 9.3 25.9 2.0
        > 15.|– ae-4.r23.lsanca07.us.bb.g 5.0% 100 113.3 113.2 111.3 123.1 1.5
        > 16.|– ae-2.r00.lsanca07.us.bb.g 5.0% 100 113.8 114.1 112.3 116.5 0.8
        > 17.|– ae-0.a00.lsanca07.us.bb.g 5.0% 100 114.0 114.6 112.0 126.0 2.6
        > 18.|– ae-0.multacom.lsanca07.us 2.0% 100 120.8 121.0 119.4 123.8 0.7
        > 19.|– be3-1.cr3.lax.multacom.co 4.0% 100 106.8 118.0 105.8 275.9 29.1
        > 20.|– 1.0% 100 120.7 121.0 119.4 134.3 1.8

        April 25, 2020 @ 9:18 am | Reply
        • Hello, Nyaicro Soft, thank you so much for supplying that.

          Looking at the MTR, it looks like the loss first begins at hop #5 (which is within Japan / your ISP). However in your email – can you include your source IP and location (city)? We will see if there’s anything on our side to help optimize the route, and if that doesn’t help, we will help you form a message to your ISP so that they can check out the problematic hop.

          Thanks for being so patient :)

          April 25, 2020 @ 5:28 pm | Reply
          • Nyaicro Soft:

            I covenanted “LEB Special 4GB” later. Several problems occurred after that, but it was settled by the power of the support staff. And installation from custom ISO (Ubuntu 20.04 LTS Japanese Edition) has also ended safely. The thanks great in you and a support team! :)

            May 13, 2020 @ 2:51 pm | Reply
  39. Huggy Bear:

    I am very, very happy with this Racknerd 1.5GB KVM. Speeds are great, most everything went off without a hitch. Awesome deal. Nice site. Great UI. Left a review elsewhere.

    April 30, 2020 @ 1:37 pm | Reply
    • Hi Huggy Bear, thank you so much for being a customer of RackNerd and for sharing your experience with the community.

      We too love our site, we patiently waited for the design and it was worth doing so :) Harzem designed it for us, an LowEndTalk member.

      Your business means everything to us, thanks for leaving us a review by the way – I’ll be looking for it and sharing it with the team.

      April 30, 2020 @ 3:02 pm | Reply
  40. CasualCanvas:

    Ah, just saw this today. Let me bookmark this for now and get one of these awesome deals after I get enough funds.

    May 7, 2020 @ 11:03 pm | Reply
    • CasualCanvas, thank you for your interest in RackNerd!
      Love that you’re committed to trying our service, I know that you’ll be very happy with the level of service we provide.

      I sincerely appreciate your time and look forward to working with you.

      May 8, 2020 @ 9:21 am | Reply
  41. Alterlife:

    I am sooo pleased to see that there’s support available for node.js in cpanel, and it seems to be working so far as well. Can’t wait to try it out for a more complex project!


    May 8, 2020 @ 2:45 am | Reply
    • Hi Alterlife, thank you for being our customer!
      Our shared & reseller product is a favorite, we receive tons of positive feedback regarding the performance and service, and this is always so refreshing to hear.

      Thank you for being our customer, support us, and trusting us!

      May 8, 2020 @ 9:20 am | Reply
  42. Maz:

    Hi, if I ever want to upgrade my plan from LEB Special 1.5GB to LEB Special 2.5GB. Will you be able to do that on the same server? So that I won’t have to move my website and everything. For LEB Special 1.5GB, the monthly traffic limit is 4TB? Thanks.

    May 9, 2020 @ 10:22 pm | Reply
    • Hi Maz! Thank you so much for your interest in RackNerd!

      To answer your questions, the upgrade between 1.5GB LEB special to 2.5GB LEB special can be done, on the fly, without a migration needed. Once the upgrade is completed, all you’d need to do is reboot the KVM VPS so that the upgraded resources can take effect.

      The bandwidth on 1.5GB LEB promotion is 4TB monthly, the bandwidth reset’s every first of the month.

      I sincerely appreciate your time and hope we can work together.

      May 10, 2020 @ 1:30 am | Reply
  43. wtf-racknerd:

    I just tried to upgrade one of my packages and was told NO.



    We do not allow upgrading to another special promo as that is part of a different promotional group.

    Thank You,

    Anthony Fye
    Customer Success Manager

    May 15, 2020 @ 10:55 am | Reply
    • Hello, thank you so much for being a customer of RackNerd! I totally understand where you are coming from.

      At this time we do not allow users to “upgrade” -or- switch between promotions as we strategically capacity plan. Most importantly, at times, some of these upgrades may include more ram, more vCPU, and perhaps less storage which is not something KVM virtualization technology supports. There’s no way to reduce storage, you can only grow it. I know this may not be the exact case for you, or perhaps it is though this is why we have the policy.

      Lastly, if we did allow this, there would be a significant amount of these requests. We’re always interested in working with our customers, and I’d be happy to personally take a look at it. Can you please reply to the ticket asking for Dustin to review/respond? If there’s anything I can do, I’ll do my best to help :)

      May 17, 2020 @ 12:24 pm | Reply
  44. tekin:

    very slow in china , just 2k/s ?

    May 15, 2020 @ 11:38 am | Reply
    • Hi Tekin! Thank you for commenting. The network to/from that region is quite challenging to say the least, though the carriers we have in our blend are some of the best you can get for that region. We do have China Unicom, China Mobile and China Telecom all direct.

      I’d be happy to look into your testing. If you don’t mind – can you share an MTR with me? By the way, did you test both DC-02 and DC-05? Which one performed better for your particular location?

      Here’s the looking glass:
      DC-02 http://lg-lax02.racknerd.com/
      DC-05 http://lg-lax05.racknerd.com/

      I’m happy to help any way I can, here’s my email dustin@racknerd.com

      May 15, 2020 @ 9:27 pm | Reply
  45. Anika:

    I’m having serious issue the past few days. My KVM is overloaded, my IP has problem that I was forced to change to new IP address, first IP given was on the spam block list. Then the node has performance issue, I asked to switched over to a new node and it’s worse. On both performance and network.

    Processor: Intel(R) Xeon(R) CPU E5-2690 0 @ 2.90GHz
    CPU cores: 2
    Frequency: 2899.996 MHz
    RAM: 1.5G
    Swap: 1.5G
    Kernel: Linux 4.15.0-99-generic x86_64

    loop0 93.9M HDD
    loop1 93.8M HDD
    vda 20G HDD

    CPU: SHA256-hashing 500 MB
    4.759 seconds
    CPU: bzip2-compressing 500 MB
    7.582 seconds
    CPU: AES-encrypting 500 MB
    2.603 seconds

    ioping: seek rate
    min/avg/max/mdev = 79.1 us / 34.9 ms / 2.64 s / 202.0 ms
    ioping: sequential read speed
    generated 9.80 k requests in 5.00 s, 2.39 GiB, 1.96 k iops, 490.1 MiB/s

    dd: sequential write speed
    1st run: 35.38 MiB/s
    2nd run: 124.93 MiB/s
    3rd run: 45.30 MiB/s
    average: 68.54 MiB/s

    IPv4 speedtests
    your IPv4: 216.24.253.xxxx

    Cachefly CDN: 7.04 MiB/s
    Leaseweb (NL): 3.48 MiB/s
    Softlayer DAL (US): 6.03 MiB/s
    Online.net (FR): 3.15 MiB/s
    OVH BHS (CA): 5.50 MiB/s

    No IPv6 connectivity detected.

    I only have 1 site and it’s barely getting 50 hits/day. What is your refund policy ?

    May 16, 2020 @ 10:49 pm | Reply
    • Hi Anika, Thank you so much for sharing your experience.
      I understand that your experience isn’t what we’re determined to provide, nor what you are expecting. I’d like to locate your account, and help provide a resolution.

      Please comment your ticket number, and I’ll be sure to step in.

      May 17, 2020 @ 2:09 am | Reply
  46. ravi:

    Hi Dustin,

    Can I use these servers for torrent purposes also? Not a heavy torrent user but for sometime i use to download.
    and stream from the server

    May 17, 2020 @ 4:46 am | Reply
    • Hi Ravi, thank you for your interest in RackNerd!
      As long as it is legal, no issues :)

      We hope to do business with you.

      May 17, 2020 @ 1:21 pm | Reply
  47. Xokup:

    Hi, Dustin.
    I’m from Russia and i’d like to know can i use “LEB Special 1.5GB” plan to create my own VPN? I plan to use it on my phone and laptop for surfing and other simple tasks, sometimes for watching small videos
    I know that for my purpose I can use a simpler VPS with less RAM, Disk storage, but i also want to install some useful things like Pi-hole, Nextcloud, etc.
    And what about internet speed? if speed doesn’t suit me, can I get a refund

    May 17, 2020 @ 10:06 am | Reply
    • Hi Xokup – thank you for considering RackNerd as your provider!
      Our services can be used to create a VPN, there’s no issue with that. As for refunds, while we do not provide refunds/trials at this time we encourage you to please take a look at our looking glass (you can run some test prior to purchasing): http://lg-lax02.racknerd.com/

      I sincerely appreciate your time and hope we can work together!

      May 17, 2020 @ 12:16 pm | Reply
    • Xokup:

      Please, answer me

      May 17, 2020 @ 2:00 pm | Reply
      • Hello – I apologize, LowEndBox does moderate comments – so my response wasn’t immediately available. I do show that it has posted.

        We’d love to earn your business!

        May 18, 2020 @ 12:31 pm | Reply
  48. Anika:

    Hi Dustin,

    The issue has been resolved by Anthony, took 8 hours of downtime for me. Support is great in keeping me updated, got migrated to a new node and it’s looking fine in term of performance now. I got a full refund for the troubles the past few weeks with my KVM, didn’t ask for it. But you guys went beyond and did it. Which I’m happy and hope to be a customer for a long time. Thanks again for the great support and hope the new node is more stable going forward.

    May 17, 2020 @ 12:19 pm | Reply
    • Hi Anika, That is awesome! I am so happy to hear this, thank you for being patient with us and trusting us as your provider. From what I read it sounds like you started off with a rocky experience, and we corrected it. This means so much to me as customer experience, and performance is what we’re always aiming to deliver.

      I know the first impressions, usually are the ones that stick the most. So I appreciate your patience and allowing us to work through it.

      I sincerely appreciate your time!

      May 17, 2020 @ 12:30 pm | Reply
  49. Jelly Tamez:

    I purchase KVM 2.5 on Januray, I have only great and impressive speed and performance, at a very very low price, at first I have a doubt about wasting my time and money, now a days, last week got a downtime, open a ticket, and response was very impressive, no more than an hour and my VPS was online again, I really really recomend this! Hope you guys keep doing great things !!

    May 18, 2020 @ 6:09 pm | Reply
    • Hi Jelly Tamez – this is awesome! I’m happy to hear you’ve enjoyed our services!

      We sincerely appreciate your business and hope to work with you for many years to come. Thank you for trusting us!

      May 18, 2020 @ 6:13 pm | Reply

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