Hosting Websites on Bare Minimum VPS/Dedicated Servers

YardVPS – $6.36 512MB Xen VPS in Los Angeles

Tags: , , Date/Time: May 27, 2011 @ 2:28 am, by LowEndAdmin

YardVPS Jimmy from YardVPS emailed me their Memorial Day sale coupon. Use MEMORIALDAY to get 20% off recurring discount on monthly payments, and MEMORIALDAY2 to get 15% off recurring discount on quarterly, semi-annually and annual payments. Discount codes can be applied to their Xen VPS and Windows VPS (based on Xen HVM I think). From this WHT offer the same coupon code can also be used on PhotonVPS’s semi-managed VPS plans. Their cheapest Xen VPS, “Tree 1”, would be $6.36/month after the discount. Direct sign up link.

  • 512MB memory/1024MB swap
  • 15GB storage
  • 1500GB/month data transfer
  • Xen/SolusVM

Servers in Los Angeles (test IP: 199.71.213.2). Offers would only be up for 72 hours (although it has already been 7 hours since Jimmy sent me the email). Looks like they are no longer offering cheap OpenVZ plans as I guess their old $15/year “LEAF 1” did not really work out for them. Again, read past posts for people’s experience about this provider.

94 Comments

  1. They blocked my Xen VPS again. Not suspension, just can’t connect to my vps.

    It’s like 5 times since last week, I sent tickets to them and I need to wait 24 hours before they said “just reboot your vps”.
    Interesting, I’ve tried reboot my vps again and again through SolusVM.

    And more, thet didn’t notify me before they blocked my VPS. I just wake up in the morning and find my vps not connectable.
    When I ask why did they do that, they just close the ticket, and another morning came, my vps is blocked again.

    One ticket sent again, don’t know how long will I wait this time. :(

    May 27, 2011 @ 3:08 am | Reply
  2. They nulled your IP :)

    May 27, 2011 @ 4:22 am | Reply
    • but why? I didn’t have flood traffic, and there’s no email or explaination!

      May 27, 2011 @ 5:14 am | Reply
      • I dont know, i got into trouble like you much times and they always say my site was attacked and they had to nulled my IP.

        May 27, 2011 @ 7:16 am | Reply
      • Depending on the type of your traffic our firewall will filter such destination or packets that are harmful to the node or to the network
        itself. You may be getting attacks and not know about it. Please open a ticket and escalate to a network engineer where we can investigate further.

        May 27, 2011 @ 6:21 pm | Reply
  3. TV-Abel:

    Francisco, thank you. I don’t think LEA has approve my other comment since it was a bit harsh. So yeah, basically yardvps OS templates are horrible. It’s not just the yum issue, but I think their templates are modified so you get a memory error, even though I have 100mb free. I had no troubles installing a dns server on other 256mb VPSs…

    May 27, 2011 @ 1:01 pm | Reply
    • If there is a broken template open a ticket and we’ll be glad to update them. Most of our templates come from Stacklet.com if there is a template problem just let us know.

      May 27, 2011 @ 6:23 pm | Reply
      • This was on OVZ, stacklet makes good templates and the YUM issue isn’t on XEN thankfully!

        The issue was with the ‘filesystem’ package on OpenVZ forces a VM to gobble a ton of RAM (at least 100 – 150MB+ from what i’m hearing) so people on smaller plans will hit their RAM counters. The fix people were requesting previously was to get a ‘temp’ RAM boost to get the package to install.

        exluding the files from yum seems to help as there’s no need for the filesystem package inside OVZ anyways :)

        Francisco

        May 27, 2011 @ 7:09 pm | Reply
  4. Another -1 for these folks. In addition to the problems I had with them, (ie poor customer server, bad setup that they didn’t want to resolve, spamming, bragging about their poor BBB rating, etc.) they wouldn’t allow their clients the ability to upgrade their servers via yum:

    http://www.lowendtalk.com/questions/7679/anyone-having-issues-updating-centos-today

    They in fact actively prohibited their clients from upgrading. Read the comments under the original question for elohkcalb’s experience with them. It’s pretty sad actually.

    Very poor host. Rather surprised once again that these folks get a listing when pretty much every feedback has been poor.

    May 27, 2011 @ 1:10 pm | Reply
    • Alright. If you read my previous posts I *was* a client of theirs and had no problem with my servers. I cancelled because I no longer require the service, but while I had it the VPS (512MB Xen) ran fine.

      I guess when they say “unmanaged”, it really meant “unmanaged”, with broken base templates to challenge your Linux skill.

      May 27, 2011 @ 1:46 pm | Reply
      • I am glad we had the pleasure serving you. The fact is unmanaged is there is no technical support period. However any template problems you may have we will be more than glad to update, upgrade, or delete it out of our system. It takes one guy to make change occur :) All of our template come from Stacklet.com but we’re open to suggestion.

        May 27, 2011 @ 6:26 pm | Reply
    • Adam:

      drmike You seem to be dissatisfied with 99.9% of the hosts announced on LEB – Who do you recommend as good provider? Let me guess, BuyVM?!

      May 27, 2011 @ 6:46 pm | Reply
      • I don’t think so, he’s never used our services :)

        He doesn’t have the patience to camp out at his computer for stock like others :P

        Francisco

        May 27, 2011 @ 7:06 pm | Reply
      • Actually I’m a cat person. Ponies are so beneath me.

        May 27, 2011 @ 8:17 pm | Reply
      • And you may want to check your math. There are a number of hosts and providers here who I like.

        I will admit though that I dislike commenters who aren’t man enough to identify themselves and hide behind common nicknames.

        May 27, 2011 @ 8:23 pm | Reply
        • The amount of Daniel’s here got confusing.

          May 27, 2011 @ 8:39 pm | Reply
        • You should apply for a gavatar account that way your avatar is unique. The avatar is then pulled based on the email you put in your posting, that way it should be pretty easy to tell who is who :)

          Francisco

          May 27, 2011 @ 9:36 pm | Reply
        • Daniel @ LowEndTalk:

          I do have a gravatar :P

          May 27, 2011 @ 9:51 pm | Reply
      • I can attest that drmike did leave some good comments on some hosts :)

        May 28, 2011 @ 4:25 am | Reply
  5. We have a firewall that rate limits packets per seconds along with high volumes of UDP. If your VPS were to get attacked we have the option to
    take the extra bandwidth and filter the ill packet or null the destination. Usually these attacks are high volume and users are unwilling to pay for the bandwidth and resources used to defend against the attack. If your willing to pay for the service which is much more than the VPS we have options availible but its more of an enterprise level. Please keep in mind these are low end VPS and your asking us to utilize enterprise resources for something that you may be unwilling to pay.

    May 27, 2011 @ 6:20 pm | Reply
    • Adam:

      Some people wants everything for nothing ..

      May 27, 2011 @ 6:49 pm | Reply
    • only 3Mbps usage, and you call that flood?

      I got 1.5TB for Tree.1 Plan, I haven’t reach my limit yet, and there’s no attack.

      How do you explain that

      May 28, 2011 @ 5:10 am | Reply
      • +1 +1 +1

        May 28, 2011 @ 5:12 am | Reply
      • Our firewall does not watch just bandwidth bursts but packets per second. This can decrease stability on the whole node, switches for others which is why packets per seconds is something that is filtered as well. If you open a ticket we can better analyze your traffic and see what is occurring. Please note we use enterprise technology when it comes to firewall and rate limitations that some of these budget providers do not have access to.

        May 28, 2011 @ 5:38 am | Reply
      • Probably, that “Upgrading to a higher VPS plan” is the correct answer.
        (Sarcastically)

        May 28, 2011 @ 7:09 am | Reply
  6. D5D:

    Yesterday I paid for it win vps
    Even now or offline, do not open.

    May 29, 2011 @ 5:49 am | Reply
    • Must have been a hiccup with our automated system, if you provide me with a ticket ID I’ll be glad to extend your billing date.

      May 30, 2011 @ 5:49 pm | Reply
  7. They’re still Spamhaus listed and have been for a while it appears:

    http://www.spamhaus.org/sbl/listings.lasso?isp=psychz.net

    May 30, 2011 @ 1:29 pm | Reply
  8. We have over 15,000+ IPS where we work closely with Spamhaus. This does not affect the delivery of service that we provide to our clients. You are no longer a customer not sure what your problem is with us? Multiple complaints about being “Spam” was due to you never properly opening a ticket with us. With a doctorate degree this should have been an easy task where we have asked you countless time to open a ticket. In the end we had to query our database with info you provided on boards where we were able to find your info. With such high credentials we would have expected something more.

    May 30, 2011 @ 5:50 pm | Reply
    • We have over 15,000+ IPS where we work closely with Spamhaus.

      Considering two of the three listings are over a month old, it doesn’t look like you’re working that closely with them. If it works for you, so be it but I would think that since you promote yourself as having such high ethics, I would think zero listings would be important to you.

      You are no longer a customer not sure what your problem is with us?

      How many times do i have to spell it out? You’re a spammer, a person with very poor customer service skills, refuse to answer questions posed to you, refuse to act in an ethical manner, run an illegal maillist that doesn’t not comply with US laws, you brag about a poor BBB rating and have shown time and time again that you just don’t get it.

      Multiple complaints about being “Spam” was due to you never properly opening a ticket with us.

      Because the tickets that I did open were never answered by you or your company. You also never answer any question that I’ve asked of you. Not sure why you keep forgetting those facts. Also I’m no longer in your ticketing system so how can I open a ticket when I can’t even log in? (I think I pointed that out a couple of times without response.) And why should I have to open up a ticket to clean up your mess?

      Maybe if your spam list was CAN-SPAM complaint with the required by law unsubscribe feature and contact information, followed up on unsubscribe requests, and didn’t send it to past clients outside of the time period, I would have just unsubscribed and moved on but since you refused to add those features into your list, I was unable to do so. I’ve pointed that out before without any response.

      I contacted your datacenter directly because you were operating against their AUP. Never got a response but as you note you removed me from a list I never opt’ed into in the first place.

      Now I ask yet again although I doubt I’ll ever get a reply:

      Why are you running an illegal mail list?

      Why do you feel spamming your clients and former clients to be acceptable?

      Do I need to file a FTC complaint to get you to pay attention? I’ll be more than happy to if you want. They just love dealing with spammers who can’t follow the law.

      Who is your boss and/ or your shareholders?

      Why do you brag about your BBB rating? You do realize that those folks who have filed those complaints are customers of your who were unable to get satisfaction from your company?

      Why not just answer the questions posed instead of throwing insults around like you’ve been doing? Or are the ethics that you’re bragged about in the past just in your imagination?

      May 30, 2011 @ 6:16 pm | Reply
      • You were a client at one point where you signed up for our service. We have your info such as IP used, address, phone, along with your full name.
        We know who you are! You signed up for our services which you basically opt-in for our announcements.

        Your welcome to get the FTC involved by all means we utilize no list unless you signed up for the service your selves. The IP that are blacklisted on Spamhaus is something we are working on by eliminating our shared clusters so we can better track the outbound spam. Although the issue is taken care of this is something we have updated Spamhaus that a full solution is in works while we migrate to a cloud cluster for our shared environment.

        In regards to your account your status this was in active status prior to us manually de-activating the account. We did not know who you were and
        asked you multiple times to open a ticket. This was something you refused to do which makes no sense to anyone trying to assist you.

        The BBB is an organization that we work with as a mediator. Since years in business we have very few complaints.

        We have answered all your questions and tried assisting you with what you required answered. In fact we went the extra step to remove you as a
        client since this was your main complaint. Instead of letting us know who you were we had to investigate this information.

        May 30, 2011 @ 6:53 pm | Reply
        • Adam:

          Sounds like drmike is/was customer with almost every LEB provider expect BuyVM

          May 30, 2011 @ 8:14 pm | Reply
        • I’m knee deep in a server issue right now so I’m not going to respond right now except for mentioning to Adam that I have only been a client of I believe 4 providers here.

          I’d list them but I have a feeling that you wouldn’t believe me so I won’t waste my time.

          Jim, you actually missed a few of my questions. It may be an oversight on my part but can you please point out where you covered the can-spam non compliance, the ownership request, the missing unsubscribe information, the physical address that needs to be in the email per can-spam law, your inability to follow your own AUP, how one opens a ticket without being in your system, how now you say who I am but previously you were unable to figure that out, why you keep telling me to open up a ticket when I keep telling you I;m not in your system, etc.

          I really must have missed where you explained this. I’m sure you saying that you covered this must be a mistake on my part.

          And yes that’s sarcasm.

          I loved how you said one person can change things up there. This one person is pointing out problems with your company and how you do business. Is what you said just empty words or do you really mean it?

          Why not step up and show you actually believe in customer service?

          Well I guess I did answer it.

          You signed up for our services which you basically opt-in for our announcements.

          That’s actually against can-spam as well. There’s a time period you can contact me after I am no longer a customer. Not that you’ve paid any attention to can-spam yet.

          May 30, 2011 @ 9:09 pm | Reply
  9. Your knee deep in a server issue yet you have time to reply to all the points I missed? That’s quite interesting.

    I don’t see how the ownership request is important is anyway so I’m just not going to answer that.

    If your so keen on taking the spam issue with us, why not just contact FTC instead wasting time here?

    Contacting our support is easy, just involves sending an email to support@photonvps.com

    I believe in good customer services skills, however I also believe that being a good customer is important as well. Just like customers are able to choose their hosters, we should be able to choose our customers our as well. If your not happy with our services, I’m sure there plenty of providers that will go the extra mile for you.

    May 30, 2011 @ 9:23 pm | Reply
    • It started out as me responding to Adam but it snow balled from there. I could have sworn I even wrote that in my response. I’m also sitting in a Starbucks that’s 105 degrees right now. (Yup, that’s what it says on the thermostat.) Kind of hard to get anything done.

      And thank you again for not responding to most of the issues that I raised. I gather you feel comfortable with running an illegal operation then especially since you refuse to answer those points.

      I am good customer and I would be happy to provide references to such. I was treated poorly by you and your company. That issue has never been resolved nor even responded to.

      And why bother emailing you? You’ve already shown you’re not willing to respond.

      May 30, 2011 @ 9:38 pm | Reply
  10. Oh, since your knee deep in your “server” issue, here’s the link to file a complaint with the FTC.

    https://www.ftccomplaintassistant.gov/FTC_Wizard.aspx?Lang=en

    May 30, 2011 @ 9:25 pm | Reply
  11. DarK:

    I tried to get a windows VPS with yardvps but i never got any welcome emails. I saw that my vps was online in my client area so i tried to rdp and vnc to it, with no luck. I put in a ticket and they said it was a password issue and they needed to rebuilt it. They did but i still could not access it due to a bad password. They wanted to rebuilt it yet again, which they did, and same thing, bad password. Now instead of trying to help me, they claim my account is closed due to a fraud alert!! Saying that my IP doesn’t belong to the address i listed. I never used a proxy or anything when dealing with them. My address and IP have always been in the same city. So i got a windows vps with burst.net (they have a memorial day special)and requested a refund and of course he said it was against their policy to give refunds. Oh well i suppose i’ll try to prove who i am as stupid as that is.

    My opinion, DON’T USE THIS HOST!

    May 30, 2011 @ 9:29 pm | Reply
    • If your order was flagged for fraud the transaction will be refunded.

      May 31, 2011 @ 12:54 am | Reply
      • Spirit:

        That’s strange. He paid and got vps and all rest issues with it and after then you decide that he’s fraud? It seems like more and more LEB featured hosts live on Tardis nowaday :)

        May 31, 2011 @ 1:09 am | Reply
        • Our system allowed the order, however we manually review orders as well. We won’t go into details about our fraud procedures, however if they’re unable to verify themselves the transactions will be refunded.

          May 31, 2011 @ 1:12 am | Reply
        • Spirit:

          What if you’re wrong? Some more subtle approach with showing some regret for potential mistake wouldn’t do that bad impression in this community sometimes.
          Well HE will atleast get refund if his “fraud” wont go through which isn’t that bad after all :)

          May 31, 2011 @ 1:21 am | Reply
        • Yes, there will be a refund if he’s unable to verify himself.

          May 31, 2011 @ 1:26 am | Reply
    • DarK:

      This has turned out to be a blessing, i’d be more than happy to have a refund. They checked with http://www.geoiptool.com and found my IP to be in a different city/state then i was (geoiptool.com was wrong).

      Funny how i just ordered from NQHost (another lowendbox.com special) and they found my city/state correctly with my same IP using whatever internal system they have…

      May 31, 2011 @ 12:58 pm | Reply
      • When I post from the library, my IP address shows as being in China quite often although I;ve never been able to determine which database has them incorrectly listed.

        Needless to say, that raises some flags and some automated language selections. Google had that for the longest time.

        May 31, 2011 @ 2:04 pm | Reply
  12. PenguinTux:

    Drmike is nothing but a troll, don’t worry about him Photon. He simply wants attention.

    May 31, 2011 @ 12:07 am | Reply
    • Spirit:

      @PenguinTux – Yea doc can be a troll like most of us on the moments but this doesn’t mean that he’s not right unlike you which play some pathetic personal vendetta against him or something like that just for the sake of trolling.
      It’s not like your word would have some meaning around or like you would be more loved in this community :)

      @doc, don’t you get ever tired? :) let it go this time…

      May 31, 2011 @ 1:15 am | Reply
    • Penguin, please read the definition of trolling. Your find a source of it much closer to home.

      http://en.wikipedia.org/wiki/Troll_(Internet)

      May 31, 2011 @ 7:17 am | Reply
      • PenguinTux:

        Why don’t you because apparently you are a troll….

        May 31, 2011 @ 5:03 pm | Reply
  13. *frustrated*:

    The memorial day promo was the best deal I found for a xen VPS that meets my specs. I have been watching LEB for a couple of months. I signed up but since I was using TOR, I got flagged for fraud. I put my visa info in with matching home phone number and address. I invited Jim to phone me at home to verify.

    I purchased another VPS with the account I had made, using my home IP and it was flagged for fraud as well. Frustrated, I emailed and now created a third support ticket to get this resolved.

    I hope there will be a similar xen deal from an alternative company, this is too much to go thru for a good deal. I am wondering if it was just a free advertising campaign or if they really sold any VPS with the memorial day special price.

    Reading above, it looks like I will have some spam coming my way and I am worried they dont sell my email address too.

    June 2, 2011 @ 10:23 am | Reply
    • Try using your real IP and contact information when placing an order. Our Memorial Day was somewhat a success, these two coupons were used a bit over 400 times combined!

      We only contacted our clients for announcements regarding new products and promotions.

      June 2, 2011 @ 5:21 pm | Reply
      • We only contact our clients and former clients for announcements regarding new products and promotions. We offer no method of unsubscribing even though we’re legally required to do do so. If you have a problem with it, don’t bother contacting us as we’ll ignore all complaints about it. If you complain publicly about it, we’ll just insult you and lie about it so don’t bother. Shut up and take it. We’re ethical but yet don;t believe in acting is such a manner. Our AUP means nothing to us.

        I fixed it since Jim appears to have a problem telling the truth.

        June 3, 2011 @ 1:55 pm | Reply
        • Actually, if you contact us about it we’ll be glad to remove you from our database. It appears you had a difficulty emailing us requesting to be removed which I had no idea why.

          Have you filed a complaint with the FTC yet or was that all talk?

          June 3, 2011 @ 3:31 pm | Reply
        • Jim, as I’ve noted before contacting you or your company did no good. I’m not sure why you keep glossing over that fact. And I’m not sure why you’re ignoring someone who is pointing out problems with the manner you do business.

          Is there a reason why you keep glossing over a poor customer service complaint?

          Is there a reason why you can’t just operate your business in an ethical manner?

          Are you ever going to answer?

          if you were really interested in customer service, this wouldn’t be an issue.

          June 3, 2011 @ 3:38 pm | Reply
        • And I’ll tell you what. I’ll answer the question you posed to me if you answer the ones I asked you.

          How about that?

          June 3, 2011 @ 3:41 pm | Reply
        • Like you, if our customer isn’t satisfied with our service they’ll move to a new provider.

          We do operate our business in an ethical manner.

          If your not satisfied with our customer service, I’m sure they’ll be plenty of providers to go the extra mile for you.

          If you want your details removed from our database, feel free to contact us.

          June 3, 2011 @ 3:46 pm | Reply
        • Thanks Jim for once again not answering any of my questions.

          Please kindly stop saying you’re ethical. You’re far from such.

          I’ll see you in court.

          June 3, 2011 @ 6:31 pm | Reply
      • Christian:

        @drmike

        Do you found another provider, who you can bash? It’s getting boring to see your “ethical complaints” about companies. I think you should work on your own ethical problems before trying to point out others mistake. :)

        June 3, 2011 @ 3:49 pm | Reply
        • Christian, if you were actually following what was going on, you will note that all i did was ask Jim why I was on a mailing list that I shouldn’t have been on and how did I get on such a mailing list. He refused to answer those questions.

          Why not ask Jim to answer the questions that I raised? I’m sure if he took the time to show that he did in fact operate his business in such a manner, I wouldn’t have anything to “bash” about.

          But thanks for making the assumptions that I have ethical issues without explaining such.

          June 3, 2011 @ 6:33 pm | Reply
        • We explained multiple times that you were an ACTIVE client prior which
          caused such announcements of outages or maintenance that were to be done
          with our servers or services. As an ACTIVE client you will receive such
          notice until your service is fully cancel. We asked multiple times for your
          information where we can set you to cancel status where you will stop
          receiving anymore updates which you ignore. We finally were able to find
          you and terminated your account. This was discussed multiple times. You
          also admit you were a client at one point.

          You threaten to see us in court? What damages were there to you? This is
          something that puzzles me with at doctorate degree I expected much more
          from you. Perhaps they are just graduating ill educated people these days.

          June 3, 2011 @ 8:03 pm | Reply
  14. I’M BLOCKED AGAIN

    THIS TIME ONLY A 2MBPS BURST USAGE.

    I PURCHASED 1.5T ON 100MBPS, NOT 2MBPS!!!!!

    June 3, 2011 @ 3:15 am | Reply
  15. circus:

    Here we go again, what the hell is wrong with LEB lately, too much trolling.. btw, LEB is kind of broken on opera ^_^

    June 3, 2011 @ 5:23 pm | Reply
  16. Alex:

    The same as drmike, I have owned my VPS ~3-4 hours and have had problems with it already. I couldn’t install anything on initial boot so I had to reinstall the OS which started hanging in Solus for the next 10 minutes doing nothing, which led me to having to reinstall again while it was still offline.

    It goes offline at random points without me doing anything, has errors installing things. Asked for a refund as it says in their terms that I should get the rest of my time refunded, Jimmy said ‘Nope’ and just acted sarcastic and uncaring the whole time, I have submitted some reviews elseware sharing this, I even have most of the chatlog from talking to him.

    YardVPS has the poorest support from a VPS host that I have ever been too, I realise it’s unmanaged but all he does is act sarcastic all the time, just money grabbing in my honest opinion.

    I wouldn’t recommend these people to anyone, I’ll stick with hosts that actually care about the people who are paying them.

    July 21, 2011 @ 12:17 am | Reply
  17. PhotonVPS-Jim:

    Our website clearly states we do not offer refunds and our services are unmanaged. All your troubleshooting can be done via SolusVM.

    July 21, 2011 @ 6:14 am | Reply
    • Alex:

      Although in our conversation I even found in your terms that I should get a partial refund, for anyone else, Jimmy changed their terms while I was speaking to him as I pointed out I deserve a refund for what I haven’t used.

      Their Termination terms when I got the plan out:

      http://i.imgur.com/3jvlQ.png

      Then suddenly after I told them about that it changed to what is currently there:

      http://i.imgur.com/4d7Ms.png

      This is the part of the conversation that made this change;

      Alex [you]
      Partial Refund
      Jimmy has joined
      You are currently being served by
      Jimmy
      Jimmy [agent]
      None.
      Alex [you]
      Even though it says?
      Jesus you really are bad support
      I’m not even trying to joke or anything, I pay for a service, it doesn’t work how I expect it to and you’re basically throwing me out because I want some of my money back
      Jimmy [agent]
      This is not one of the situations we give refunds.
      Alex [you]
      If you terminate your receipt of the Services prior to the end of the Initial Term or the Renewal Term, whichever is then applicable, (a) YardVPS may refund to you any fees paid in advance of such termination.
      I paid in advance for one month.
      I have used a couple of hours.
      Jimmy [agent]
      I’ll get our TOS updated.

      July 21, 2011 @ 7:44 am | Reply
  18. I’ve updated the TOS to reiterate that we do not offer refunds.

    July 21, 2011 @ 8:53 pm | Reply
    • Alex:

      You don’t seem to understand.. I asked for the refund when it said in your terms you owe me what I didn’t use, you then proceeded to change this to reflect better for you. Pretty sure that’s not exactly the sign of a good host at all. Don’t even try and cover it up, you know that’s what you did.

      July 22, 2011 @ 12:20 am | Reply
      • You don’t seem to undertand we don’t offer refunds.

        July 22, 2011 @ 12:21 am | Reply
        • Alex:

          That’s not what your old terms said, which I signed up to, which I asked for my partial refund through. I used about 3 hours of your service, I deserved the money back for what I did not use. Just a money grabbing company, hosts like you shouldn’t be around.

          July 22, 2011 @ 12:24 am | Reply
        • TOS wasn’t update to date and now it is.

          July 22, 2011 @ 12:29 am | Reply
        • Alex:

          That’s your own problem, not mine. I agreed to your terms how they were at the time, and when I wanted the partial refund they were the same. Therefore I am entitled to it, you just don’t seem to understand that just because you change them after doesn’t make it right at all.

          July 22, 2011 @ 12:31 am | Reply
  19. Feel free to cancel our services if you’re not happy with our updated terms.

    July 22, 2011 @ 12:35 am | Reply
    • Alex:

      I already have. I also asked for a refund at the same time while your terms said I would get a partial refund. Pretty sure that’s against the law somewhere, changing terms to suit yourself even though I quoted them in the chatlog that I saved.

      July 22, 2011 @ 12:37 am | Reply
      • Actually your cancellation request is for End of Billing which means you’re technically not entitled for any refunds.

        July 22, 2011 @ 12:37 am | Reply
        • Alex:

          Ah, but my chatlog while I was talking to you was exactly when the terms were like they were. I even quote them and ask for a partial refund, then you just say ‘I need to update the TOS’ which is a pathetic answer.

          July 22, 2011 @ 12:39 am | Reply
  20. DarK:

    WOW, still tons of users unhappy with the service and unable to get a refund. I got SUPER lucky their shitty system flagged my order as fraud (said i was coming from a diff. state in the US than the state i was in! (They were using a FREE GEOIP lookup tool)) so i got my money back. But I couldn’t even connect to my VPS even once! It was the same day I ordered and they refused a refund. I know it says no refunds but DAMN. Offer a working service! Anything you say is going to be untrue since there are SO MANY people complaining. I seriously doubt hardly any of them are lying or trying to intentionally hurt your rep. It’s your business and you can run it how you want, but when people don’t get a working VPS and immediately want to cancel (same day/next day) that’s just crazy to not give them a refund. Doesn’t build your word of mouth business at all.

    July 22, 2011 @ 1:36 am | Reply
    • We had some issues involving our automated provision system but that has been resolved. If you would like to give us a try still, please email me and I’ll be glad to offer you a month free of service. Alex here has a working VPS and just doesn’t know how to use it which is why he’s requesting a refund. We have a few thousand active VMs from YardVPS and the comments here are but a fraction of our users.

      July 22, 2011 @ 1:43 am | Reply
      • Alex:

        Don’t even try and shove this on me. I have had a lot 10+ of VPS’ and I work with them in my job now and again. You are TERRIBLE with any kind of thing related to support, you changed your terms as soon as I questioned them to you, which is illegal, your servers are terrible and you do not deserve to be in business. Do NOT try this host, stay clear.

        July 22, 2011 @ 1:44 am | Reply
        • As per our chat log, the VPS is working:

          [16:47] Jimmy: [root@vpn ~]# uptime 19:47:18 up 48 min, 1 user, load average: 0.00, 0.00, 0.00[root@vpn ~]# ps -x

          [16:49] Jimmy: [root@vpn ~]# wget http://cachefly.cachefly.net/100mb.test–2011-07-20 19:49:06– http://cachefly.cachefly.net/100mb.testResolving cachefly.cachefly.net… 205.234.175.175Connecting to cachefly.cachefly.net|205.234.175.175|:80… connected.HTTP request sent, awaiting response… 200 OKLength: 104857600 (100M) [application/octet-stream]Saving to: `100mb.test’100%[======================================>] 104,857,600 9.82M/s in 10s 2011-07-20 19:49:16 (9.58 MB/s) – `100mb.test’ saved [104857600/104857600][root@vpn ~]#
          [16:49] Jimmy: Still working

          July 22, 2011 @ 1:52 am | Reply
        • Alex:

          Why don’t you quote the next part too?

          I NEVER said I couldn’t wget a file. I said I could not install things as all I got were errors. You do not listen to your customers, you act sarcastic all the time. You obviously forget these people are keeping you in business. Not offering the refunds that WERE in your terms is completely unprofessional and stupid as it’s also illegal. Don’t try and make me look stupid when you were the one proved wrong.

          July 22, 2011 @ 1:54 am | Reply
        • Like I said, our services are unmanaged. If you need to rebuild the OS, feel free to do it in SolusVM. An unmanaged VPS is just out of your league, try finding a provider that offers some sort of management.

          July 22, 2011 @ 1:56 am | Reply
        • Alex:

          I have always dealt with unmanaged fine, until I found your service. I tried reinstalling at least three times. None of which helped, I’m now with another VPS host which is unmanaged which works perfectly, and correctly installs everything that failed on yours. They give excellent support even though it’s still unmanaged. You should really learn to be nicer to your own customers.

          July 22, 2011 @ 1:58 am | Reply
  21. As LEA said, our services are REALLY unmanaged.

    July 22, 2011 @ 1:59 am | Reply
    • Alex:

      I’m not complaining about that part, I understand that, but when I asked for something that was in your terms and you completely denied me and then changed your terms just to make sure I can’t it isn’t helping your rep with me at all. If you had refunded me, even half of it straight away I would have a much higher look at your company.

      July 22, 2011 @ 2:01 am | Reply

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