Hello readers! Nathan over @ NFP Hosting sent over another set of awesome deals to share with us and they are now offering their services in three locations across the US! They were founded back in 2006, their WHOIS is public, and you can find their ToS/Legal Docs here. They accept PayPal, Credit Cards, Alipay and Bitcoin.
More about the company:
“NFPHosting.com was founded in 2006 as an e-commerce hosting provider after seeing the lack of hosts who can deliver quality. Throughout the years of learning the ins and outs of running a hosting company, and seeing the opportunities to expand in the marketplace, NFP Hosting throughout the years added additional services to serve a wider variety of markets. NFP Hosting today offers everything the basic consumer looking to start a website may need, all the way up to the advanced (technical) user looking to set up a cluster of servers. At NFP Hosting, there is no waiting around. Services are instantly provisioned, and 24/7 customer support comes standard with our plans. No compromises. No excuses. It’s really as simple as that.
We are the provider for the people. Our motto is: Premium Solutions. Friendly People. Service Delivered. This means always going above and beyond, and going the extra mile. Hence why customers love NFP Hosting. Real results, real performance!
We are the provider for the people. Our motto is: Premium Solutions. Friendly People. Service Delivered. This means always going above and beyond, and going the extra mile. Hence why customers love NFP Hosting. Real results, real performance!
“These offers are extra special not only because we’ve expanded to Chicago, but this is our first KVM VPS offer we’re presenting to the LEB community! In addition to that, we have some new OpenVZ specials in 3 locations, too!”
HERE’S THE OFFERS:
1GB RAM KVM
| 2GB RAM KVM
| 6GB RAM VDS (Semi-Dedicated)
|
ADDITIONAL OFFERS/NETWORK INFO:
Hey LEB’ers!
We’re ecstatic to be featured here again with our new expansion to Chicago, and our first time offering KVM based specials here!
I will be available to answer any questions periodically each day, so if you have any, shoot away here or open a ticket :)
Thanks for looking,
-nathan.
Hi nathan,
im having problems with nfp account. my order was declined, i tried to reorder, still declined, but later found out that i was charged. though after a day the staff fixed it, but they failed to recognize that the two (2) order was for the same account so i have an extra.
i tried to ask for customization, but up to now im still waiting for an answer. i asked that my “budflick package” is given (1) unlimited domain + (2) 30gb disk, and my “park package” given the (1) unlimited domain add-on.
and as of now, i again sent a support ticket. i cannot upload a thing to the host! as soon as the upload is finished, the uploaded files are also deleted.
i hope you can read this,
add:
now my site is basically unusable. cannot upload, and even ftp_put command dead! i paid $7 for a problematic order system and now i cant use my previously bought hosting. my site is crippled and users are complaining. is there any justice for this?
Hey Simon,
I already responded to your email and we have addressed all of the issues you’ve brought up. Please feel free to let me know if you need anything else!
-nathan.
im having a hard time with the nfp support. i already sent you also a personal e-mail.
guys please help me to reach the concerned people at nfp.
(p.s. im using a $1 hosting plan. but it doesnt mean i have to be ignored)
The 6GB RAM VDS (Semi-Dedicated) offer is amazing (just picked one up today for a client) and thinking of ordering a second one, but just curious about incremental disk space cost as well (looking to replace an OpenVZ server of mine that currently has 150GB on it) — Could you shoot me the estimated cost to bump the space up to 150GB?
Thanks!
Hey ouija,
No problem, can do that for $5/m extra :)
-nathan.
I can vouch that these guys run a tight ship w/ great support.
Thumbs up++
Hey Zack,
Awesome to hear :) Thanks!
-nathan.
Great offers! Please check order #9839936571 – I think I put my hostname wrong. Looking forward to getting the server up and running, soon!
Hey,
Looks like you’re good to go :)
-nathan.
If offer Windows on 1 Gb KVM better to add a more HDD space to it. Or provide 2008
Hey Lucas,
Thanks for your feedback – we do have other KVM plans here with more disk space too :)
-nathan.
Network transfer speeds good between my LA server and the buffalo server. Thakns
Hey Kit,
That’s so awesome to hear, let us know if you need any assistance!
-nathan.
Hi! What do you mean by being “Semi-Dedicated” for your 6GB RAM VDS plan? How is it different from your 1GB and 2GB RAM KVM, aside from the obvious specs of course.
Hey Marvin,
All KVM resources are fully dedicated.
However, Semi-Dedicated is just a larger server, with less VPS per node – therefore it’s better for power users or for those that want additional assurance that they’re sharing the physical server with fewer people.
-nathan.
I signed up for a Black Friday offer of their’s last year, things are working perfectly and i would highly recommend them to anyone looking for a VPS!
Hey Joseph,
Fantastic to hear that, thanks for the positive words!
-nathan.
Hi Nathan, on these plans can you get PTR records changed for running a mail server? Thanks Paul.
Hey Paul,
Yes, PTR/rDNS can be set, just shoot over a support ticket.
-nathan.
I have a 1GB VPS plan that was $9 a year with NFP Hosting and the VPS is so slow. It takes 15 minutes to install a 30 Kb package with yum and 10 seconds to open a small text file in vim even though there is 0 load on the server and barely 50 MB of ram used. They are clearly oversold. Support is saying they want to wipe my vm and put me on another server which is ridiculous. Nathan ignored my emails and I am thinking of getting a refund or disputing the charge with my credit card company.
Sorry to hear about any performance issues you’re having, sounds like you did the right thing reaching out to Nathan. I’d say just be patient because he always gets back to me whenever I email him, I’m sure he’ll get back to you shortly. I also just emailed Nathan and linked him to your comment in case he missed you. But either way, I wouldnt worry about it.
I personally have a VPS in LA and performance outperforms my OVH VPS in Canada, so if you’re having performance issues like you say, i don’t think it’s normal, but I’m also sure they will fix it.
Have a good weekend!
Hey gamergreg,
Thanks for the email and for the positive words, it is appreciated!
-nathan.
Hey Kevin,
I responded to your email. Thanks for choosing us!
-nathan.
After telling you and your support person I needed to migrate side by side he migrated the VM anyway changing the IP address of the VPS and bringing all my services down. I would like a refund.
I bought 3 products from the last sale and all 3 have been mistakes. Nathan is a great guy but the products NFP pushes are way oversold. My reseller hosting has an uptime of 99.88% uptime on 99.99% guaranteed. I also have 2 openvz packages and when I tried to install cpanel dns only it took 2 hours and then the server crashed.
The offer are great and the 6gb kvm is awesome, but unfortunately it does have ipv6, would be fantastic if they provide it.
correction, *Does not have ipv6*
Hey Shaifful,
We will have Native IPv6 support soon, and once this is available, clients will be able to receive it at no extra charge.
In the meantime you can tunnel IPv6 through a reputable service like HE.
-nathan.
how about a mail? I would like to send mail, not spam.
Hey zieruchan,
As long as it is fully compliant and legitimate :)
-nathan.
hei, I order your OVZ vps, But there is a problem, debian9 template can’t connect to internet, can you fix this? wouls be great
thanks
Hey,
Did you check /etc/resolv.conf? Nonetheless shoot over a support ticket and we’ll sort it out for ya right away :)
-nathan.
thank you fast response!
hello
any info about uptime
is support uptime 100% ??
Hey zaky,
We provide a 99.99% Uptime guarantee :)
-nathan.
i asked them about IPv6 and they don’t have that. in 2018.
sorry guys, i’m out :-(
Hey Andreas
We will have Native IPv6 support soon, and once this is available, clients will be able to receive it at no extra charge.
In the meantime you can tunnel IPv6 through a reputable service like HE.
-nathan.
Is “soon” likely to be this month, this year, or this decade?
TY. Great offer i just picked up Chicago VPS. So far so good
Hey William,
I’m happy to hear that and welcome! Thank you for your order and for sharing your experience! As a side note for everyone interested in Chicago – Chicago OpenVZ servers are currently in stock and instantly setup, Chicago KVM VPS will be back in stock later this week.
Our order forms reflect real-time provisioning timeframes based on inventory by location.
Thanks for all the interest so far!
-nathan.
SOLID COMPANY. Nathan and his team can’t say enough good about them. They helped me with some problems I had early on (Im not the best at rtfm …lol) but they got me going and uptime problems I had before are a thing of the past
Hey socony,
Sweet, that’s always great to hear :)
I definitely enjoyed our conversations and hope to see you grow with us soon!
-nathan.
Doesn’t seem as if their 1gbps uplink is actually 1gbps, getting a speed of 80-90 mbps.. Support is pretty slow, so we’ll see.
I got the optional 1Gbps upgrade too. I guess you need to open a support ticket and have them upgrade it and reboot your VPS for the changes for the upgrade to take effect.
I am getting about 550Mbps from my New York VPS and my office is in El Paso. I am happy with the speeds!
Well I bought the semi-dedicated 6gb vds, but like, my speeds max out at 85mpbs, and “support” says I’m wrong and that it’s set to 1gbps, but I’m getting no where near that ahha
Over a day where the support is far from useful.. They claim the following screenshot is a 1gbps uplink, ignore and close my ticket, when inquired. Somethings shady.
https://i.imgur.com/qhn9XKw.png
Hey Sasha,
I’ll get this sorted out for you. Is virtio enabled as your network driver?
Can you shoot me a ticket number at nathan@nfphosting.com?
-nathan.
I believe OS plays a big role in the speed and different sites provide different results.
I bought the 2GB KVM plan with 1 Gbps add-on and was wondering the same thing.
Results:
For Windows:
https://i.imgur.com/zmULEa6.png <- from speedtest.net
https://i.imgur.com/w22Purt.png <- from speedtest.xfinity.com
For Ubuntu:
https://i.imgur.com/E5lsvNg.png <- using speedtest-cli
Hey, thanks for the tip Gsea4!
For KVM VPS customers to achieve maximum network speeds you’ll definitely want to make sure virtio is enabled as your network driver, you can set that within SolusVM.
Please also keep in mind that speedtest is not designed for testing server connections, there are definitely more accurate ways of measuring server speeds!
-nathan.
Since NFP’s last offer I’m using this as a VPN at work. While I only use it 5 days of the week, it works flawlessly everytime. I’m ordering another VPS in Chicago now, that will be closer to me.
Hey Michael,
Thanks for taking advantage of our Chicago expansion!
-nathan.
Been interested in Nfphosting for a while but never pulled the trigger yet. This offer caught my eye and I think I’m just about to pull the trigger. My current provider is trying to get my data back after node went down. The 6GB for $45 per year got my eye, do you guys offer cpanel licenses? How do bandwidth overages work. I dont know if I will need 10 terabytes but my current host charges me if I go over and there invoices are never straightforward go figure.
Kind of curious whats up with the support on this host, have a ticket open over 3 days without a response
Hey James,
Got a ticket number I can check out?
A little backlogged on the sales queue because of these promotions which I will be answering throughout today, apologies in advance for any delay on any sales or billing related questions!
-nathan.
Hey hungrymatt,
Thanks for checking us out!
Yes, cPanel VPS licenses are available, I can do it for $13.95/mo, just shoot over a ticket to sales with VPS IP to license :)
As for bandwidth overages, there are no overages, you will be sent email reminders when you are near your bandwidth allocation limits, and suspended if you exceed it before upgrading it. However IMO we provide more than enough bandwidth for most use cases :) The bandwidth meter is reset every month.
-nathan.
I signed up for a VPS in ny yesterday, got everything set up so far so good! The Virtualizor panel is pretty neat.
Hey Richard,
Thanks, please let me know if there is anything we can do for you!
-nathan.
Any money back guarantee?
No, completely awful for the money back.
Hey guys,
We do have a 3 day money back guarantee.
-nathan.
How much cPanel license? Will run OK on 2.95 package??
Hey Sumit,
cPanel VPS licenses are available for $13.95/mo – it will run fine on any of these packages :)
-nathan.
Can I run Plex on the 2GB RAM KVM deal? IS that allowed?
Hey TJ,
That’s totally fine!
-nathan.
I bought and paid for the 6GB server, how long will it take?
Hey Jacques,
It should of been instantly setup.
-nathan.
Here’s a review of this host:
Oh boy, where to start, so many things that could go right, go wrong. To start off with, I purchased their first deal in hopes of trialing their windows server and seeing their network speeds. Turns out, the windows compatibility they advertised isn’t actually able to run windows! Go figure!
So I ask for my money back,
I get denied, because their policy is entirely made-up, and refunds are only given if they feel as if they’ve done something wrong. I mention I’d be going through PayPal to get my money back, and that’s what I get threatened by their “director of support”, that he would close my account, and ignored my request for a refund.
I decide to buy their 6gb RDP, and give them a benefit of the doubt, they have such great reviews, or so I thought… Now I’m starting to think they’re fake. Been going back and forth with support to get a 1gbps line that they advertised. Guess what? Speeds are closer to 85 mbps than they are anywhere near 1000 mbps. I’d expect at least 500? Nope. Divide it by 10 and that’s what you get on a bad day.
tl;dr
Support replies are typically 8-10 hours, their refund policy is non-=existant, support claims to have set my line to 1 gbps about 6 times now. Not even once was it at even 50% of 1gbps. Either a) they’re overselling, or b) have no idea what they’re doing.
Warmest regards,
Sasha
Hi Sasha, sorry to hear about the trouble you had, I similarly got one of these (and running Windows) but haven’t had a problem, I’ve also been a client quite some time and have been growing with them when I need stuff for clients. Maybe hit up @Nathan he’s always been good to me, I’m sure he’ll make things right.
Cheers,
Drew.
I agree that the Director of Support seems to be a little bit unfriendly and does not seem to read the questions carefully, but the Client Support guy was very nice.
I think the speed has to do with OS as I mentioned in above reply. I wanted to try Windows also. When I bought the 1GB Plan I didn’t pay attention to the storage so I had to cancel it and purchased the 2GB plan with larger storage. They have a 3 day money back policy, so I put in a request for refund on the 1GB plan that I cancelled within 3 days. Client Support could not help, waiting for the Director of Support to reply. :|
I asked for a refund and was told it wasn’t possible.. I asked why, and they said they provided the service.. Like what even is their policy?
I thought they have a 3 day money back “guarantee”
https://www.nfphosting.com/tos
Nathan sorted me out. Thank you. I’m pleased now.
Hey guys,
We do have a 3 day money back guarantee. I apologize for the confusion with one of our staff members. He typically only handles support, but he’s stepping into the billing department to help me out as we’re a little backlogged with sales/billing questions due to these promos :) I’ve clarified our procedures with him.
Sasha, I have issued a full refund for you and updated your ticket.
Gsea4, do you have a ticket number? Couldn’t find you by your username.
-nathan.
Hi Nathan,
My ticket is #534245
Good service.. They even helped me install webmin! thanks guys!
Hey Vik,
No problem, enjoy your VPS :)
-nathan.
Never mind Nathan, just checked my email. Another Client Support refunded me. Thank you anyway. Everything is good so far
Hey Gsea4,
I’m pleased to see that, if you need any further help, please let us know.
Thank you for choosing NFP Hosting.
-nathan.
Looking glass is colocrossing but i get quadranet
Need clarification what actually datacenter?
Tq
Hey Hassan,
Test IPs and test files can be found in the original post above.
-nathan.
what are charges for incremental disk space in SEMI dedicated. My ticket was not responded but escalated.
Hey Manpreet,
Got a ticket ID you can shoot my way?
-nathan.
Ticket #957842
What is the deal with Director of Support?
I open Ticket, asking If I could get free upgrade from my current VPS to this deal. Because my current VPS and this deal both have same price at $18/year.
Director of Support just open a new invoice and charge me extra $9.28
I didn’t agree on this charge. Director of Support didn’t ask me if I want to pay for extra fee to upgrade.
Hey Clinton,
These offers are really for new orders only. I see you ordered with us a couple months ago.
I have updated your ticket with a solution, though. I want to make sure you’re happy!
-nathan.
@Nathan, I think there’s something wrong with the way your VPS’s get provisioned. I grabbed the 6GB RAM VDS (Semi-Dedicated) plan and there definitely is not 100 GB of disk space. Here’s the output of `df -h`:
root@master:~# df -h
Filesystem Size Used Avail Use% Mounted on
udev 2.9G 0 2.9G 0% /dev
tmpfs 597M 14M 583M 3% /run
/dev/vda1 2.6G 1.5G 1.1G 58% /
tmpfs 3.0G 0 3.0G 0% /dev/shm
tmpfs 5.0M 0 5.0M 0% /run/lock
tmpfs 3.0G 0 3.0G 0% /sys/fs/cgroup
tmpfs 597M 0 597M 0% /run/user/0
I have a ticket in, #972165.
You need to increase your root partition size, the way the templates are created they have a small hd so they can fit under any plan.
I see our techs answered your ticket in under an hour :)
-nathan.
trial windows license ?
Unfortunately I’m into NFP for about $30 as I spent some money on one of their annual plans with quite a few upgrades hoping all would be good given mostly positive consumer reviews. Although support was quick to respond to my setup and migration request to another node, the service and speed was very poor. I tried both CentOS Web Panel and cPanel on a recommended-spec (cPanel) server and it was performing ridiculously poorly, load times 15x greater than any other server I’ve had thus far, and all support had to say was the high server load (which resulted in high load times) was at fault for a lack of resources. But yet I had a server with the same specs at another host and had no problem (actually one of the hosts I did the above calculation on.) Another one of my close partners also tried a NFP server and he concurred the server was much slower and was able to handle very little loud.
While trying to contact support, it was dubbed my problem and fault, and that NFP’s nodes were fine. I washed my hands and left it be since there was no considerations on helping me and that was made clear.
I wish you all the best in your future business, but if you’re looking for performance, my review is negative.
Best of luck,
Brandin.
I will also share some details exclusive to my tickets:
-I opened my ticket as requested to get my addons activated (which IMO the Support team should get notification the addons need to be activated…) and also requested be transferred to another location as I selected the wrong one. Support addressed only the first question which meant I had to contact back.
-On another occasion I asked for pricing on additional IPs, it took almost 24 hours to receive a pricing on this, and I had to contact them back to get the price.
-I opened a ticket to let them know that the hyperlink in their Support Reply (support.nfphosting.com) returned a SSL Cert Error in Chrome and other browsers (Chrome is my primary) and was just trying to do them a favor, provided them screenshots, and this was something I shouldn’t have ever had to do, and they continued to say the problem was not on their end, it was one on mine. I left that be since it isn’t my site, was just trying to help.
I had other tickets opened, but closed them figuring they wouldn’t have gotten appropriate answers anyways, and moved my site elsewhere.
Brandin.
Hey Brandin,
I really appreciate your feedback and apologize if your experience with us was anything less than satisfactory (we strive to keep it above satisfactory at all times, we’re not perfect, but we do our best!). Your feedback definitely goes a long way into helping us improve. I will be taking this to you via a ticket and will be reaching out to you directly to make sure that I get all of your questions addressed.
As for our customer help center, it is now at portal.nfphosting.com. I do appreciate you bringing that issue up to our attention and will be sure to have our ticket signatures updated.
-nathan.
For those hoping to run the latest version of Docker there’s a conflict with the OpenVZ kernel currently in place. Jamie responded to my support ticket indicating that “since your server is an OPENVZ server and it has a stable kernel and we can’t upgrade it”.
VPS: 6GB RAM – LEB Special
Location: Chicago
OS: Debian 9 (Stretch) x64
Console Output: https://pastebin.com/wn0iYi5y
Hey Matt,
It is true that with OpenVZ, your container shares the same kernel as the host node. That is just how OVZ works.
If you’re looking to run Docker, or your own kernel, you should consider a KVM VPS. We have both OpenVZ & KVM offers right here in this very post :)
-nathan.
Thanks Nathan, should have also mentioned my experience with NFP Hosting has been nothing short of fantastic and that your efforts in the forum are superb! I will consider the KVM route.
I ordered the 2GB RAM KVM Special.
Is my portal account messed up or does it not come with a control panel where I can reinstall the OS?
Lance.
After another support ticket I was given access to the control panel management portal. Never received that access initially.
Hey Lance,
Thanks for the order :) The SolusVM control panel details are mentioned in the welcome email. I’m glad our support team was able to clarify that for you.
-nathan.
You are receiving this email because a new abuse complaint has been received against an IP address associated with your account.
So, think when to if buy NFP your vps hosting no security in closing only when you want to without notice
!!!without notice you closed my vps i think there is no professional step, open my vps again i would like to take my backup!!! you can check my vps i have no mp4 flv mkv avi …. in the vps!!
Hey Hextek,
If we receive any abuse complaints against your VPS we will forward it to you. Please be sure to communicate with us in the ticket, we will make sure you’re taken care of.
-nathan.
ticket #410685
it is been a long time
please give me VPS or cancel my order!!!!
i just close vps with it together i think people just know if you get an email because of abuse after one minute you close the server without notifying!!!
All set guys :)
-nathan.
Purchase the 1GB RAM KVM server 6 hours still status is pending support ticket not responding
Hey Muhammad,
I see we took care of this for you last month, hope you’re enjoying your server!
-nathan.
Hello Everybody! I have been using NFP VPS since January and just added one more server to my account thanks to one of these offers!! Their New York location is pretty sweet in latency for me (I’m in NY) so I added one just now. I also already have another server with them in California. I would highly recommend this hosting provider to anyone. Good pricing (extremely fair/reasonable), quick & fast support (haven’t had to wait more than a few hours), and some of the best network speeds I’ve seen !
Thanks, Demetrius
Hey Demetrius,
That’s awesome to hear! Thank you!!
-nathan.
This company is confusing and amateur, you offer VPS KVM Windows OS for $ 2.95 (1GB RAM KVM plan), after the customer buy, is forced to upgrade disk (despite being offered in advertisement), support is time consuming and confusing (do not know if it is a confusing team, or just 1 user playing with us)
I asked my VPS KVM about 2 days not working, they simply told me that I should upgrade disk to use Windows (although LEB offer this of course it supported Windows):
LEB:
https://snag.gy/QJ19yl.jpg
Your site:
https://snag.gy/6kuWwe.jpg
Due to the delay and confusion, I have requested a cancellation and refund, and am still waiting for the response that is usually quite time consuming.
Cancel and refund Invoice # 538084, take a look at our conversation and draw your conclusions:
https://snag.gy/1LBfeh.jpg
Guess the old bait&switch is still a technique in 2018. Way to go… “host”.
@Nathan Ramirez there’s surely an issue with selling your 1GB RAM KVM for Windows.
I want to buy one 1GB RAM KVM from you and use Windows on it. Are you willing to upgrade the disk space for free ? If yes, i’ll buy.
Hey guys,
There are definitely no bait and switch tactics here, but rather a genuine mistake. Due to Windows not being supported on such a small disk space size, we have removed Windows as an option for the $2.95 plan.
For anyone who ordered the $2.95 plan before this, feel free to open a support ticket, reference this post, and we’ll bump your storage up to 30GB at no additional charge as a good-will effort to make this right.
We are additionally happy to provide refunds, as we’re not interested in holding anyone’s money who is not 100% satisfied with our services.
Just let us know :)
-nathan.
@Nathan Ramirez: Please check my ticket #683621
Do you still run your business?
Hey Hassan,
Yes, for sure!
Looks like Jamie got you sorted out. Let me know if you need anything.
-nathan.
After testing the 2GB RAM KVM special I tried the 6GB RAM – LEB Special. WOW! So far it rocks! Took 11 minutes for OS reinstall and Vesta full install (Ubuntu 16.01, then upgrade, then Vesta install). Plenty of disk, cpu, and ram.
Thanks guys!
Lance.
Hey Lance,
Not bad at all, thanks for updating us and enjoy!
-nathan.
NFP 2GB ‘special’ ordered. It took a couple of days to get a system that could actually be accessed. Debian 9 install didn’t go very well it seems. It took a bit of back and forth with tickets to get SSH accessible and a root password that works.
After that the system is very laggy, like it’s been ‘swapped out’ by the host it’s running on? Over-allocated? I don’t know if it would be better if it was used more but it’s giving me pause to consider if I want to have migrate to that system.
The control panel and VNC console is very nice though, and the tech support people are good, I just think they need to get more familiar with installing Debian 9 without suggesting I revert to Debian 8 at the first sign of trouble.
Hey Derek,
Thanks for the feedback – I’m going to personally look into the Debian 9 templates, as this is the first time I’m hearing of an issue with it. In fact, I have some personal VPS’s running Debian 9 without an issue.
Other than that, I’m glad to hear you’re enjoying your service with us! Keep me posted about how everything goes.
-nathan.
Does 6GB RAM VDS (semi special) don’t support Losangeles?
Hey Anthony,
Sure it is! You can select Los Angeles in the ordering form :)
-nathan.
This is a rat’s arse of a company. Their support is actually fairly rapid which is a good thing because I have to make almost daily requests. It’s about 50/50 whether your VPS will be up or not at any one time and in two months I’ve had several cases of it going down (freshly installed OS) and failing to boot. Only fix, reinstall the thing.
They’re cheap, that’s true. Overstuffed to hell I suspect but nonetheless, that’s why I tried one for experimentation not production where I can live with it not being so fast. But the constant downtime and failure, you’re basically giving them money for nothing. I’ve given up.
Stick to using a quality service, it’ll save you money in the long run.
Hey Steve,
I am happy to hear that you’ve been in communication with our Support, but I am not so pleased to hear about your overall experience and would like to sort everything out for you personally.
However, I couldn’t find your account. Can you send me an e-mail? nathan@nfphosting.com
-nathan.
Have VPS Windows for testing.
I’m live ASIA, network from ASIA to USA remote desktop not good.
Like Google/Azure remote desktop, that good.
Hey Ha,
For Asia, I would recommend choosing our Los Angeles location for the lowest latency :)
-nathan.
just making sure. These prices are for the life of the vps and not just for the 1st year??
Hey MP,
Confirmed — you have that right!
-nathan.
I’ve tried it for while now, it’s actually slow and have too much down time.
I wouldn’t recommend it to anyone.
Hey Shella,
Thank you for choosing NFP Hosting! Have you contacted our Support team about this? They would love to know about this.
We would also be happy to move your VPS to a different location if it provides better latency/network speeds to your location. Please contact us and we’ll figure out how to improve your experience :)
-nathan.
I’ve had the opposite experience. I have been a NFP customer since December and they have, so far, historically been one of the best providers I’ve used for uptime and reliability. (I’m using their LA datacenter loc. FWIW)
Hey Chris,
Thanks for choosing us and for recommending us – it means a lot!
-nathan.
Please activate my server as soon as possible.
I am going to run a mid scale business on it and I am going to need more servers in the future. I will stick with you if your services are good. Thanks
Hey Dilshan,
Great! Thank you for your business :) We definitely look forward to scaling/growing with you!
-nathan.
1. They sell 6GB RAM even if they know they have no resources at all.
2. They will ask you to wait.
3. Support ticket set auto reply, whatever you ask the will respond like this : “We run out off resources in our server will update you once we get resources.Sorry for your inconvenience.”
4. I will Update to all of you.
Hey Sun,
Hmm… do you have a ticket number I can check out?
-nathan.
Ordered a vps for 1yr, and very disappointed with it. It works VERY VERY SLOW! If you run docker-pull you can’t login in second ssh session! Only one Linux OS working out-of-the-box is Ubuntu 14.04 (16.01 is not booting, 18 can’t update packages, centos 7 is hanging).
And again – perfomance is VERY bad, like running on calculator (counting machine) or 486dx =(.
Hey Danil,
Have you contacted our Support Department regarding this matter?
-nathan.
Suddenly suspended my service. Had a website for an assignment on it. Very disappointed.
Hey Anon,
We would only suspend services either for abuse, or for non-payment. What is your invoice number so I can pull up your account and find the reasoning why?
The system should have also emailed you as to the reason why.
-nathan.
The cake is a lie!
Should be obvious, but I thought I would try it again. You get exactly what you pay for.
Its a great toy to play with, but frustrating for anything other than playing with.
I will be running stress test applications on it while I’m not using it… since my cores are “not shared”.
BTW if you select a package with 1Gbps (1000Mbps) its litterally just a a fake link connected UP TO 1Gbps speeds, but only about 30-50Mbps. What a **** show… but this was fully expected
Hey,
Did you open a ticket to get your port speed upgraded to 1Gbps? It is a manual process at the moment, though we are working on automating upgrades selected on the order form.
-nathan.
Quite lovely offer, and MORE than perfect for the price – I went for the 1yr plan. I never had a VPS before, so I did need some support (entirely due to me being daft). I wouldn’t expect to be able to run anything demanding on the system for that price. For now I only use it for caching (incoming) emails for my own server, and it’s MORE than enough for that.
Support is awesome too, fast and responsive.
Some notes for anyone as clueless with VPS like me:
1) If you’re on Linux run resize2fs, because the image doesn’t use the entire disk (took me entirely too long to realize that)
2) The Ubuntu image is outdated (17.04), so… update before you do anything :)
3) Keep in mind there’s encrypted VNC access to the VPS, so if you wonder why your box is hanging… use VNC, it’ll give you access to the system even if the OS isn’t booting.
4) There’s TWO logins, one to manage your account, one to manage the VPS. If you need to reinstall the VPS you can only do this from the management page. You can boot/reboot the VPS from both the account and the management page though.
Bottom line for me… if no deal-breaking issues crop up in the next month or so, I’ll definitely use one of their more performance-oriented plans for work purposes.
Hey Jenni,
Thanks!
Email me at nathan@nfphosting.com when you have a few minutes, I’d love to set up a time to chat with you about your experience sometime later this week.
-nathan.
Is anyone working here? I have been trying to reach someone for 3 days and know one is responding. I had made an error during the the sign up process and needed to make a change.
Hey Steve,
We are definitely here!
Did you open a ticket? I don’t see an open ticket from you.
-nathan.
2 Days of stress on this $9 VPS !! I’m not satisfied, I want a refund!!
Already ping my domain, and it doesn’t ping to VPS ip address.
That says 3 days refund policy. Just refund my money.
I will handle this for you :)
Ticket id: #887711 – rDNS
This company is Amateur and refused the 3 days money back which I’m facing problem of ip address to point to my domain name,this is the company fault and they can’t solve this problem.
This is what they says when I have asked for money back:
In accordance to our terms and conditions, you are not eligible for a refund.
Apologies about this!
We offer a 3 day money back guarantee on shared hosting, reseller hosting, and VPS hosting services. Any refund requests submitted past this timeframe are evaluated on a case by case basis. We’re confident that you won’t ever have to utilize our refund policy as you’ll be so pleased with our services, however we certainly wish to work with any client that is having an issue with our services! Clients who have violated our TOS/AUP have forfeited any eligibility for a refund. Please be aware that special promotions are priced in a manner whereby hard costs of provisioning are internally absorbed, therefore in some cases, we might be unable to guarantee refunds on special promotions.
Hey Miro,
I’ll have your money refunded in the next 24 hours. I’m also going to be speaking with the staff member who had the wrong information, we do offer refunds to anyone from LEB.
-nathan.
I want try 1 month and later i will oder
Hey Binh,
Great – thank you! Let me know if you have any questions.
-nathan.
These guys reek of scam.
I ordered a VPS at 3:30PM, they claim “Instant Setup” — I waited until 11:30PM to request a refund. I don’t want to do business with a company who makes false promises right off the bat.
I request a refund in a support ticket, I get a quick response telling me “Currently we are in out of stock of IP’s in Los Angeles. Shall i activated your vps to another host node.”
I reply that I would like a refund.
Then their next response is that my VPS has been activated in Los Angeles. WTF? I asked again if they are going to refund me. No response.
Now I believe NFP Hosting is a scam. If they don’t refund within 24 hrs I will be submitting a claim with my bank.
Hey guy999,
Couldn’t find your account by your name. Any more information you can give me so that I can find your account, and get a refund out your way?
You can email me at nathan@nfphosting.com – if it’s not appropriate to share in a public forum.
-nathan.
best support ever… nice and fast response… Thumbs up…
Hey Dev,
Thanks – you’re the best!
-nathan.
I try test the speed from your datacenters from Chile and from the 3 datacenters i only get about 500-800 Kbps, in comparison from my actual provider (Location: NY), get 4MBps (first seconds from download). my question is about the speed, is normal?.
Sorry for my english and thanks.
Hey vpscl,
We offer 3 different locations, feel free to test latency between the locations and choose the location that provides the best latency to your location :)
If you have any questions, please submit a support ticket, we are available 24×7!
-nathan.
Hey. can you check my Invoice #608788
I had paid but still Unpaid Invoices. Open ticket but do not receive support.
If you don’t have vps, please pay back to me.
Here is proof of my payment: https://i.imgur.com/teYaopO.png
Hey Vuong,
This was handled and your VPS is activated. Please check your email for the login details.
-nathan.
Hi Nathan,
I wasn’t satisfied with the speed or response time of the VPS so i sent you an email about a refund. It’s been nearly a week. Any updates?
The order number is 2704683488.
Hey Amzad,
All set, thanks :)
-nathan.
Just thought I would add my 2c worth here and say I have 4 vps’s and 1 shared service with NFP for a few months now and have been very happy with the service and support. The services themselves and the support guys have been professional and given the great price points unbeatable at the moment. Thanks to Nathan and his team and no I don’t get any benefit out if saying this :). Andy.
The company has generated a certain headache, the support is slow, my windows server went offline for no reason at all, and the company does not respond.
just cancelled my VPS with NFPhosting yesterday at no refund. My VPS was several times down for no reason. could not reinstall the os myself from the client area dashboard, which took forever to load. it is just not worse the hassle.
Opened ticket and with no answer (Admin – Escalated) #714427 it over long time to wait, did you have staff? or who work in this company. Very BAD VPS provider i have faced
Don’t bother with this company, the ordering process allowed me to order the semi dedicated service and took my payment, however I had to raise a support ticket hours later to ask why it was still pending.
Hourse later I got the answer that they are building a new node, I immediately responded asking for a refund, no answer, so I raised a Paypal case asking for the refund, many hours later I get
[Not until the dispute has been closed.
Thank you!
Joseph Resler
Director of Support
https://www.nfphosting.com
Customer Help Center: https://support.nfphosting.com/
NFP Hosting – Premium Solutions. Friendly People. Service Delivered.
———————————————-
Ticket ID: #276200
Subject: Still pending
Status: Answered]
I bought a cheap hosting with them, pretty slow, unstable, and useless because of that.
After that I received a mail for a VPS sale, I decided to give them a second chance. The mail didn’t report how the system was virtualized, so I asked if it could support Windows. The customer care told me expressly to send them the downloadable link. So what? After I bought a Windows Server license, they tell me it’s OpenVZ. I got the refund for the VPS, but now I paid MS for a Windows Server I will never use. They are so unprofessional. Bad choice guys if you decide to deal with them. Just stay in touch on LEB and you will find much better companies! :)
What a joke this service is. Less than $1 a month is exactly what it is.
I got the same experiences;
Ordered and paid for a domainname and the 6GB VDS.
The VDS won’t even boot and the domain name is never registered.
Do you provide https://www.cpubenchmark.net/ scores?
Can we use CPU 100%? I want to run distributed computing (BOINC) for Cancer Research.
Hahaha, you’re doing what I was doing 2 years ago: I was buying CPU power to “donate” it to BOINC projects. I was kicked by 2 VPS providers out of 4. Of the 2 VPS providers that kept me:
– one wanted a max CPU usage of 40% (which I could throttle down using BOINC settings)
– the other one throttled my VPS from their side….
Obviously: all VPS are sharing the same CPU power of the underlying (cheap) dedicated server, so they will not like it if you “steal” 20-25% of their CPU power 24/7…
I have ordered a premium server on the 19th/20th of last month.
My server never worked. First it took some two days to provision, and I had to push the provisioning with a ticket.
Then the server was never able to get started.
Till today I am waiting for the ticket to get resolved. My request for information on the 26th got a standard reply (same as on the 23rd), and yesterday’s one went unanswered.
*Somehow* I cannot recommend this service.
Hello Nathan,
Are these LEB KVM Specials recurring? I.e. is it 15$ a year forever for the 1GB KVM?
Thanks
I ordered the 6GB KVM semi dedicated server on 6/30. I wasn’t provisioned immediately, so the next morning (7/1) I sent in a ticket (#438141) and was told it would be setup within 24 hours.
24 hours pass and no server yet (7/2), so I ask again what is going on. Didn’t hear back for a day despite 2 more replies, first for an update, second for a refund (now its 7/3).
I then started a separate ticket (#908469) asking for a refund while I was within the 3 day money back guarantee window (it is titled “Refund me”). The reply was to wait 2 more days and they would have a server in DC for me. I said I don’t want to wait, I want a refund now, to which they responded “Please be informed that we are checking your issue further and shall get back to you soon. Thanks for your patience in advanced.”
I am now waiting for a refund after almost 3 days of terrible communication and service, while they try to get me to wait 5 days to get the server. I must say at this point I don’t trust them and don’t want to do business with them.
All this was so easy to avoid if they just stopped selling VPS servers when they run out of stock. Plenty of other places do it, but NFP just ask you to wait indefinitely. Be prepared and forewarned.
I haven’t had any major issues to note with NFP. I got one of their Black Friday specials last year, and their service has surprisingly exceeded my expectations, especially for the price (and to this day, still does).
I have had nothing but problems with NFP. Server will run fine for a couple of days, then slows to a crawl. Everytime I raise the issue with support, I get boilerplate answers and no solutions. If I complain enough then they offer to migrate my VPS to another box. Moving the VPS around is not a solution, it’s a temporary patch. They are way over provisioned, and cannot keep up.
Avoid these guys at all cost.
Is 6GB RAM VDS – windows server 2012 fully compatible with docker toolbox?
Their support is very slow in responding. Also the T & C is not clear whether to refund your money in cash or just in credit (which would be horrible if you don’t like their support at all).
I ordered 2 KVMs but still haven’t got it ready. The first KVM already took almost 24 hours but no access is obtained until today.
Just to give my feedback:
– Ordered the 6GB Semi Dedicated (1 year) thought that resources was dedicated but upon testing my software CPU was averaging 50% for a 4Core compared to my Singapore VPS which is only running 5% using same software so I guess that’s why the price is very low.
– Ordered another 6GB Semi Dedicated after a week and guess what, VPS was offline after the order for 3 days and I don’t know when will they finish it.
Having the same problem. I’ve opened 3 tickets, encompassing 6 instances of the host being found offline without explanation.
This 6GB Semi Dedicated really a waste of money and time. Requested Windows 2008 ISO because it can’t handle Windows 2012 and now installation of Windows took 1 Day. Then when you run Windows Update you’ll get a black screen when updates are installing BOOM, you need to install windows again. Had tested many providers and this is really the worst in all of them.
I have purchased the 6GB kvm VPS but it’s doesn’t work
I tried to connect with the Remote desktop but doesn’t connect
please Nathan fix that or do a refund for me
my ticket id is #276975
I ordered and paid a cheap shared hosting package from these guys. Been 2 days with no access to cpanel.
After 6 months with NFP and 5 services my conclusion is to not use them. I had a good start but over time the services have increasingly had offline time and high loads of up to 8 when there is zero activity on the vps. Supports standard answer is we have optimised the node and when that does not get rid of you they offer to move your body to another node requiring a rebuild. Such a shame. It started off with such promise but sadly NFP is the same quality as Alpharacks. My advice, look elsewhere, this company will cost you big time.
I have ordered 1GB RAM KVM. I paid with paypal. However, it does not activate even after 8 hours. please refund my order. order number is 1565570007
I paid 9usd for VPS yearly plan. Cheap yes, but after 3 months it’s barely usable. Very slow both the vps AND the hosting control panel.
Calculating the payment over number of usable months it boils down to 3usd/month. If I add the trouble of installation/configuration you’ll see that nfphosting is not a cheap option.
Their support is also slow. Don’t fall for their cheap offers. Look elsewhere.