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AlphaRacks Halloween VPS Sale!

Tags: , Date/Time: October 31, 2016 @ 8:01 am, by Jon Biloh

Julian from AlphaRacks submitted an offer letting us know that his company has some exclusive packages available for Low End Box users to celebrate Halloween! Over the past few years AlphaRacks has been posted numerous times, and as recently as August 2016. The feedback in the last offer wasn’t perfect, but we do appreciate that Julian and team were very responsive to customer issues and comments. Things don’t always go perfect, but what is most important is that a company responds and resolves issues. If you signup with this exclusive Halloween offer please be sure to share your feedback.

Payment methods accepted are PayPal and credit cards via 2Checkout. The terms of service for AlphaRacks is available at https://www.alpharacks.com/terms.

In their own words:

AlphaRacks provides cost-effective VPS’s out of Los Angeles. We focus on providing a network that provides the best connectivity to Asia and worldwide. AlphaRacks is now here with some treats (no tricks!) for the LEB’ers, this Halloween season only. Order from this LEB ad and open a ticket afterwards and we will TRIPLE your bandwidth allocation AND upgrade your network port speed to 1Gbps for free. As a reminder, bandwidth resources are reset every month even on yearly plans!

Spooky VPS Special 512MB:
– 512MB RAM
– 512MB vSwap
– 1 vCPU
– 15GB Disk Space
– 2TB transfer
– 100Mbps uplink
– 1x IPv4
– 40x IPv6 (free on request)
– DDoS Protection powered by QuadraNet Vest
– OpenVZ / SolusVM
– $9.95/year
Order Link: https://www.alpharacks.com/myrack/cart.php?a=add&pid=212

Two more offers along with node and datacenter details are available, just read more.

Spooky VPS Special 2048MB:
– 2048MB RAM
– 2048MB vSwap
– 4 vCPU
– 40GB Disk Space
– 3TB transfer
– 100Mbps uplink
– 1x IPv4
– 40x IPv6 (free on request)
– DDoS Protection powered by QuadraNet Vest
– OpenVZ / SolusVM
– $19.00/year
Order Link: https://www.alpharacks.com/myrack/cart.php?a=add&pid=213

 
Frightening VPS Special – 4GB OF RAM!!!
– 4096MB RAM
– 4096MB vSwap
– 4 vCPU
– 200GB Disk Space
– 5TB transfer
– 100Mbps uplink
– 1x IPv4
– 40x IPv6 (free on request)
– DDoS Protection powered by QuadraNet Vest
– OpenVZ / SolusVM
– $10.00 per month
Order Link: https://www.alpharacks.com/myrack/cart.php?a=add&pid=214

 

Linux VPS Offers:
Linux OS Choices (32 and 64 bit): CentOS, Scientific Linux, Debian, Ubuntu, Fedora, Suse

No killer clowns (though the offers you’re about to see are much more spooky and frightening than the killer clowns!), no tricks, or anything of that nature this Halloween. All treats, exclusively for the LEB community.

 

Node Details:

– 2x Intel Dual Xeon 5620 /5639’s
– 128GB RAM
– 4x 2TB HDDs
– Hardware RAID10 w/ CacheVault
– 2x 1Gbps uplink

 

Datacenter Details:

QuadraNet – Los Angeles, CA (US)
Test IPv4: 198.55.111.5
Test IPv6: 2607:fcd0:0:a::2
Test file: http://repos.lax-noc.com/speedtests/100mb.bin

123 Comments

  1. Mari:

    Don’t buy from this scammers, they will just steal your money and TRICK you until you get tired, loose your data and even your patience,and even if they offer you a refund they will just close your account and block you out,

    Luckily I filed a case to PayPal after they treat me like that and PayPal got me a refund,

    Want proof of what I’m saying? Just ask and I’ll happily provide screen shoots.

    There is a better cheap offer from a reliable provider posted here a couple of days aggo, with even more RAM, o don’t let this SCAMMERS trick you!

    October 31, 2016 @ 10:36 am | Reply
    • TheBombastic:

      @Mari – ok – so i have been using Alpharacks for a couple of months and no issues; what exactly happened here?

      October 31, 2016 @ 2:21 pm | Reply
      • Mari:

        Just the same that to other customers, look at the links I posted bellow. When I get home I’ll post some screenshots here.

        October 31, 2016 @ 6:39 pm | Reply
    • Mari, I just took a look at your “closed” account with us, and the PayPal name does not match the name on file with us and neither the name you’re using to post these comments on Lowendbox “Mari”

      Looking at your account you opened a total of 99 support tickets. While a good chunk of them being duplicate tickets if we didn’t respond within a few minutes they were still active communications you had with our support staff, and you primarily used our service in full length (you used our servers, you used our support, you used our knowledge) for 6 months before deciding to chargeback your payments, or rather, the official PayPal or credit card owner decided to file one.

      Furthermore I am showing the PayPal transactions and notes on the account as fraudulent/reversed which indicates you filed a chargeback after using our services therefore your account was terminated.

      On that note, what you did was unethical and I hope no other web hosting company also gets in the same situation as we did with your account. I am currently in the process of making a report on FraudRecord.com

      Julian

      October 31, 2016 @ 3:06 pm | Reply
      • mary:

        You closed my account BEFORE i filed the claim with paypal,

        i open tickets cause the service was failing and i needed a solution,

        it took days to answer any of those tickets, surprisingly here you respond within minutes,

        The paypal account belongs to my husband and here is a proof that its out, not a fraudulent one http://i.imgur.com/4xq1XIj.png

        Want me to put screenshoots of the tickets proving that you took days (not minutes) to repply? want me to put screenshoos of the load on the server (where my reseller account was) over 40 with only 8 cores, or the repeatedly failures on the sql database? want me to put screenshoots of one person related with one of your staff telling me that you guys lost my clients data and you will do any thing to even try to recover it?

        Don’t come up here saying lies to wash your face, you are a scammer!

        I ask for your layer contact details several times, you ignored me, file the case, my lawyer will handle you, scammer!

        October 31, 2016 @ 4:11 pm | Reply
        • colibri:

          Thanks for posting your email address so everybody can check their clients to avoid dealing with you

          October 31, 2016 @ 8:29 pm | Reply
          • mary:

            Yeah Julian, i don’t want to deal with scammers neither, keep posting using fake, lol

            If a hoster can’t accomplish with his own terms or service level agreement, choose to cancel the client account, and delete his data, promise a refund and then don’t refund neither, and then claim false allegations to justify himself, that’s a hoster not just me, but most dudes on the community don’t want to deal with.

            October 31, 2016 @ 9:09 pm
      • Mari:

        Also, when I file the complaint with PayPal, you could have answer your allegations and if I was wrong, PayPal would have failed on your benefit, but you didn’t…

        October 31, 2016 @ 4:49 pm | Reply
        • Mary, Mari, whoever you really are; your account was closed and terminated for fraud, because either you or the original PayPal account owner charged back the payments after 6 months of using our services.

          What is there left to discuss, what’s the point of spamming Lowendbox? I am not sure what you have against us. You came out on top, you got 6 months of free service, servers, support and knowledge out of us since your payments were reversed and the PayPal account name did not even match the account holder name “Mari” (A report was filed with FraudRecord so other web hosting companies are hopefully not a victim of this chargeback scheme too).

          Send me an email at julian@alpharacks.com if there is anything else left you want to discuss and talk about

          Julian

          October 31, 2016 @ 11:04 pm | Reply
        • I can’t agree more!
          They node IO always high.So I want my money back.

          10/23/2016 16:54

          Client
          Because of delay activated.I don’t have enough time to test server.So I think time is 18th -21th 3days.
          10/23/2016 13:11
          Joshua Collishaw
          Staff
          It doesn’t matter when it was activated. It is when YOU opened the ticket.

          Many thanks,

          Joshua Collishaw
          Support Team Manager
          josh@alpharacks.com

          http://www.AlphaRacks.com
          AlphaRacks Hosting – Defining Superior Service

          10/22/2016 08:40

          Client
          Actually the server was activated at 18th.
          10/22/2016 08:27

          Client
          I just want a part of money back.
          Because your HHD is too slow Abnormal slow.
          10/22/2016 07:43
          Joshua Collishaw
          Staff
          No it isn’t. 17+3=20. You opened this ticket on the 21st.

          Many thanks,

          Joshua Collishaw
          Support Team Manager
          josh@alpharacks.com

          http://www.AlphaRacks.com
          AlphaRacks Hosting – Defining Superior Service

          10/21/2016 01:07

          Client
          I want my money-back.
          You can reduce the 3 days money.
          Please refund to my paypal account same as the pay account.

          November 3, 2016 @ 3:27 pm | Reply
          • Please request the ticket to be escalated to me, Julian or give me a ticket ID so I can intervene.

            Julian

            November 13, 2016 @ 6:28 pm
  2. Mari:

    ATTENTION!!!

    Don’t buy from this scammers, they will just steal your money and TRICK you until you get tired, loose your data and even your patience,and even if they offer you a refund they will just close your account and block you out,

    Luckily I filed a case to PayPal after they treat me like that and PayPal got me a refund,

    Want proof of what I’m saying? Just ask and I’ll happily provide screen shoots. I don’t even know why leb is still posting offers from the thief’s ALPHARACKS.

    There is a better cheap offer from a reliable provider posted here a couple of days aggo, with even more RAM, o don’t let this SCAMMERS of ALPHARACKS trick you!

    Its not just my opinion, read:

    https://lowendbox.com/blog/alpharacks-ddos-protected-openvz-vps-starting-11year-los-angeles-ca/#comment-612539

    https://lowendbox.com/blog/alpharacks-ddos-protected-openvz-vps-starting-11year-los-angeles-ca/#comment-617315

    https://lowendbox.com/blog/alpharacks-ddos-protected-openvz-vps-starting-11year-los-angeles-ca/#comment-619199

    https://lowendbox.com/blog/alpharacks-ddos-protected-openvz-vps-starting-11year-los-angeles-ca/#comment-612578

    https://lowendbox.com/blog/alpharacks-ddos-protected-openvz-vps-starting-11year-los-angeles-ca/#comment-612794

    https://lowendbox.com/blog/alpharacks-ddos-protected-openvz-vps-starting-11year-los-angeles-ca/#comment-615359

    https://lowendbox.com/blog/alpharacks-ddos-protected-openvz-vps-starting-11year-los-angeles-ca/#comment-617429

    https://lowendbox.com/blog/alpharacks-ddos-protected-openvz-vps-starting-11year-los-angeles-ca/#comment-619589

    https://lowendbox.com/blog/alpharacks-ddos-protected-openvz-vps-starting-11year-los-angeles-ca/#comment-619778

    October 31, 2016 @ 10:55 am | Reply
    • I have responded to this above. Please stop spamming Lowendbox.

      Julian

      October 31, 2016 @ 3:09 pm | Reply
    • vinicius santos:

      Yes scammers, I bought a dedicated server and the notice said it would be delivered in 12h – 24h, I bought it because I needed it urgently (my site was waiting) and I did not receive the service after 4 days they answered my ticket, I decided to cancel and ask for refund and they simply blocked my account. I have account in big forums and if I see topics about alpharacks scam I will alert people, scammers.

      November 9, 2016 @ 1:13 am | Reply
      • Dedicated servers can take up to 24 hours for delivery, unless there was a rare occurrence such as being out of stock on a certain inventory.

        This LEB sale is for VPS – which are instantly activated and ready for your use right after your order.

        Send me an email at julian@alpharacks.com with more information about your case as I am not familiar with this situation. I am here to help

        Julian

        November 13, 2016 @ 6:31 pm | Reply
  3. r0n:

    I ordered one this morning.
    Download speeds seemed good when testing (around 5MB/s and going up, from Netherlands). The server was deployed immediately, domainname resolved correctly.

    The default apache page loads fast (but I think that, that does not say something about actual connection quality, good or bad).
    Was suprised to see that apache page, it seems ubuntu comes with apache pre-installed? (My last VPS was around 2010).

    Had some questions about this offer, the first reply on my ticket came pretty quickly (within an hour, if I am not mistaken). I am not talking about the auto reply. I now have to wait for the actual answers from the top/management.

    I have the Spooky VPS Special 2048MB (hope my VPS doesn’t ghost…).
    And I am aware of the issues regarding Alpharacks.

    I will start adding content on VPS after a month or so. So I can give a proper review after that.

    But so far …they SEEM good… (Actual helpdesk response, domain name resolves correctly and VPS default page loads quickly, immediate deployment add to that the VPS specs(2GB, 3TB bandwidth,4 vCPU, 40GB space and maybe even 1Gbps and triple bandwidth?)).

    I hope I won’t get any issues…….

    October 31, 2016 @ 1:14 pm | Reply
    • Welcome to AlphaRacks Ron, thank you for your order, and for choosing us.

      If you have any questions, our support team is readily accessible and available 24/7/365 even during these holidays! (avg. response time under 10 minutes!)

      Happy Halloween!

      Julian

      October 31, 2016 @ 3:10 pm | Reply
    • Simone Roche:

      I have two VPS with them. One was for 1GB which I purchased a while back but never really used. I started using it a little bit ago for VPN and so far it’s been fine. I just purchased a 2GB one from them recently and initially thought I might have issues but luckily found that the problem lied with the other server I was trying to download software from. So far, using Webmin and Virtualmin, my VPS has been working fine. Not as good as the 3GB I got from another vendor priced just slightly higher than Alpha’s 2GB but not bad. Too bad I couldn’t get another 3GB from that vendor for the same price. I’m waiting for that vendor to run another sale but from what I’m been seeing I don’t think I can ever get the price I got for my 3GB anytime in the near future.

      November 4, 2016 @ 2:24 am | Reply
      • Thank you for choosing us. We provide unprecedented prices in the hosting market, if you find an established competitor beating us on price – email lowestpriceguarantee@alpharacks.com, we will guarantee at the very least a price match, and we may even BEAT their price!

        Julian

        December 2, 2016 @ 8:03 am | Reply
  4. Happy Halloween from us to you! Wishing you a day full of spooktacular surprises!

    Please let us know if anyone has any questions – we are here to answer at support@alpharacks.com

    (Boo!) Special Halloween Treat/Bonus:
    Triple your bandwidth allocation + 1Gbps network speed upgrade on any of these 3 plans. Open a ticket afterwards to claim this free treat!

    Julian

    October 31, 2016 @ 4:39 pm | Reply
    • C Priest:

      Instead of more traffic as a treat, I will like more space. Eyeing the Spooky 2GB, so any considerations?

      November 1, 2016 @ 7:41 am | Reply
  5. Frank:

    Just to counter some of the comments,
    I got an OpenVZ server back in August. It works great, and tickets are answered promptly.

    October 31, 2016 @ 6:29 pm | Reply
    • dillpickle:

      As far as I can tell, pretty much all of the ‘bad’ comments on this post are just one person spamming the crap out of LEB, and that person seems like a horrible problem customer that no one would want; a rational customer with a bad experience doesn’t behave worse than most children..

      October 31, 2016 @ 7:28 pm | Reply
      • colibri:

        Usually when somebody claims they’re going to get the lawyer out over a service less than a dinner with somebody, everybody should know its a joke and shouldn’t be taken seriously. Best part is they provided their email in the Imgur screenshot.

        October 31, 2016 @ 8:32 pm | Reply
    • Frank, thank you for the review!

      We are standing by 24/7 in case of any assistance you may need.

      We appreciate your custom!

      Julian

      October 31, 2016 @ 11:10 pm | Reply
  6. pizzathehutt:

    Hi, I was wondering if you had Ubuntu 16.04 server as an option for the OS?

    October 31, 2016 @ 8:32 pm | Reply
    • Yes we sure do, this was recently added! You can instantly reinstall your VPS to Ubuntu 16.04 in SolusVM.

      Julian

      October 31, 2016 @ 9:05 pm | Reply
      • pizzathehutt:

        Great, thanks Julian!

        October 31, 2016 @ 9:29 pm | Reply
      • pizzathehutt:

        Sorry – one more question – if I wanted to get the 4GB special, would I be able to prepay for 12 months and possibly receive a discount for doing so?

        Thanks

        October 31, 2016 @ 9:33 pm | Reply
        • Sure thing! I have updated the order form with a discount that is automatically applied when deciding to prepay for 12 months.

          Order Link for the 4GB special: https://www.alpharacks.com/myrack/cart.php?a=add&pid=214

          Thanks and have a safe Halloween.

          Julian

          October 31, 2016 @ 9:36 pm | Reply
          • pizzathehutt:

            I must say, contrary to whatever “mary” is saying, this customer service is pretty good so far! Thank you very much Julian – I think you’ve got yourself a new customer :)

            October 31, 2016 @ 9:38 pm
          • mary:

            Here you got,

            A ticket on status Needs Atention since Oct 2 and Oct 17 i had to open more tickets to get a response http://i.imgur.com/FDdax8B.png

            Here you can see an answer from yourself telling me that you are going to cancel my account (prior of any paypal dispute) and that you are gonna refund my money, witch you didn’t so i filed the case http://i.imgur.com/RPqtRAl.png

            so who’s the fraudster, do i need to post more?

            October 31, 2016 @ 11:05 pm
          • Thank you for your order! If you have any questions, we are here to provide you with exceptional 24/7/365 support!

            Julian

            October 31, 2016 @ 11:07 pm
        • mary:

          Yeah, until something like this happens, A ticket on status Needs Atention since Oct 2 and Oct 17 i had to open more tickets to get a response http://i.imgur.com/FDdax8B.png

          wish you good luck tho.

          October 31, 2016 @ 10:41 pm | Reply
          • Mary, Mari, whoever you really are; your account was closed and terminated for fraud, because either you or the original PayPal account owner charged back the payments after 6 months of using our services.

            What is there left to discuss, what’s the point of spamming Lowendbox? I am not sure what you have against us. You came out on top, you got 6 months of free service, servers, support and knowledge out of us since your payments were reversed and the PayPal account name did not even match the account holder name “Mari” (A report was filed with FraudRecord so other web hosting companies are hopefully not a victim of this chargeback scheme too).

            Send me an email at julian@alpharacks.com if there is anything else left you want to discuss and talk about.

            Julian

            October 31, 2016 @ 11:04 pm
  7. Luis Daniel:

    quadranet? No thanks, those guys have the worst and most expensive service I have ever known.

    November 1, 2016 @ 1:14 am | Reply
    • I’m sorry to hear about that! I would have to say otherwise. We have been using Quadranet as our primary DC since 2013 and they have been a rock solid data center for us.

      Feel free to give our VPS hosting service a try and if you are not happy, you can request a refund within 3 days for your full money back :-)

      Julian

      November 1, 2016 @ 8:59 pm | Reply
  8. ahmed:

    is this a life time price or the first year ?
    also , i see the list of OS when can i use ubuntu 16.4 or debain 8 [last version of any OS] .
    open ticket then upgrade your network port speed to 1Gbps for free [is this a trick :)] why you simply make it 1gbps for all when they order

    November 1, 2016 @ 3:41 am | Reply
    • It is a life time price. You can reinstall the OS of your VPS in SolusVM, we have Ubuntu 16.04 and Debian 8 available

      It’s definitely not a trick :-) We promise. It is just a special bonus for LEB, feel free to request your free upgrade on a ticket and we will have it done swiftly.

      Julian

      November 1, 2016 @ 9:05 pm | Reply
      • ahmed:

        thanks and i just purchased one now , i will test it :) .
        thanks in advance

        November 2, 2016 @ 10:25 am | Reply
  9. Gigas:

    I have an openvps deal at 14 a year, no complaints. This is a great deal and I might pop on another one. I wish though, AlphaRacks would offer SSD. Can you do it?

    November 1, 2016 @ 3:59 pm | Reply
    • Thank you so much for the positive comments, they’re encouraging! I’ll pass your comments to the rest of the AlphaRacks team too :-)

      No SSD storage option as of right now. We run our nodes with enterprise hard drives in RAID10 using LSI Hardware RAID and CacheVault. We have found this setup works good and doesn’t require we compromise on space. this way our clients can get more bang for the buck and get larger storage space with their VPS for a cheaper price, while still getting all the redundancy RAID10 offers and performance that is suitable and more than enough for most use cases.

      Julian

      November 2, 2016 @ 11:32 pm | Reply
  10. mohamed:

    i am CPA marketer and i use tracking software that needs self hosted and i will also use for my landing pages and send a lot of traffic and i need a good vps and should be a linux vps and ssd hard my question does all these requests founded in your company please reply me as soon as possible

    November 1, 2016 @ 4:17 pm | Reply
    • Mohamed, can you send our sales department an email with more details about what you are looking for, our consultants will be happy to suggest a solution or provide you with a custom quote for your needs

      email : sales@alpharacks.com

      Julian

      November 1, 2016 @ 9:07 pm | Reply
  11. Kysersoze:

    Can you enable FUSE on your openvz plans? (Spooky VPS Special 2048MB)

    November 1, 2016 @ 9:00 pm | Reply
    • Yes, FUSE can absolutely be enabled! just send in a ticket, we’re readily available to serve you.

      Julian

      November 1, 2016 @ 9:08 pm | Reply
  12. Mehdi A.:

    Hi,

    I’m here to give my feedback about AlphaRacks, I’ve used their vps only for 20minutes or less but it was enough for me to decide weither to stay or ask to leave.

    My goal was to setup a personal VPN, only one user will be connected. I got bad results with speed testing, first I got a 153ms ping, which is VERY high for me, I’m in Canada, the VPS is located in the US normally I must have 50ms or less, with european vps I get 90-99ms. Download speed was terrible as well 9.25Mbps and upload 2.54Mbps (My home internet is 60/10)…

    While I was disappointed I must admit that my expectations were high, considering I am used to european companies that are cheap but still manage to give “descent” performance. I will not say “I do not recommand”, actually I will recommand this company, but not for everyone, if you have a personal website, and you are tired of shared hosting you may try them, if you are a developper that has a client, you better pay more and be safe.

    The best part of AlphaRacks is refunds, it took them 1 minute after I opened my ticket to issue the refund. That’s something that doesn’t exist even in big companies. If you are not sure about how much resources you need, take a vps, do your tests and then if it doesn’t work ask for refund.

    Not all companies can offer trying a vps before paying, but it will be my advice for AR, even if the duration is a couple of hours it is enough for most people to try and decide weither to pay or not.

    November 2, 2016 @ 4:26 am | Reply
  13. Matthew Thomas:

    The upload speed is absolutely abysmal. This is obviously not suitable as a production machine. Your milage may vary for production. This wouldn’t even make a good vpn for me. Support people waste time pretending that they have fixed the problem when they have likely done nothing. Clearly very oversold, would not recommend.

    Go with deepnethosting or inceptionhosting they are very trustworthy and reliable.

    However, that’s not to say you shouldn’t try this for ~2days, just make sure not to overstep that three day refund window.

    root@lavps:~# ./speedtest-cli 
    Retrieving speedtest.net configuration...
    Retrieving speedtest.net server list...
    Testing from INIZ (155.254.49.175)...
    Selecting best server based on latency...
    Hosted by Believe Broadband (Baltimore, MD) [139.70 km]: 89.066 ms
    Testing download speed........................................
    Download: 222.47 Mbit/s
    Testing upload speed..................................................
    Upload: 16.22 Mbit/s
    November 2, 2016 @ 3:55 pm | Reply
    • Matthew Thomas:

      Quick update. Refund was quick and without issue. Didn’t need to file a claim with PayPal or anything that other people seem to indicate. The only real issue with these guys is that their servers are clearly very oversold.

      November 2, 2016 @ 7:07 pm | Reply
    • Matthew, thanks for the updated comment. I wanted to clear something up here to give a better representation. We do not overload our servers. Our servers are located in Los Angeles, and you were testing from a *residential* broadband provider in Baltimore, Maryland… if you are from the US you would know that’s on the other side of the states from LA and a broadband provider’s upload testing capabilities are most likely not as powerful as a datacenter would be, as you were testing from a server provided by a broadband provider.

      For a better test and representation, you could have at least tested from a speedtest.net server hosted in a datacenter and located in Los Angeles or any other city that is closer to where ours are located. Speedtest.net also from my understanding is more designed and geared towards testing residential internet connection speed, I would suggest testing with something like Cachefly to test server network speed for more accurate results.

      Julian

      November 2, 2016 @ 11:11 pm | Reply
      • pizzathehutt:

        I tested from a server in LA and got ~200mbps upload of the top of my head, at 1gbps port speeds. I would provide a link but I also got a refund for my VPS.

        November 3, 2016 @ 8:58 pm | Reply
      • Matthew:

        That node is clearly hosted by a datacenter as the MD node’s upload speed is at least 222.47 Mbit/s

        It was selected because it had the lowest latency, so your servers must have severe latency issues for that node to be chosen.

        I ran 3 tests, these results were not unusual.

        November 4, 2016 @ 12:03 am | Reply
        • speedtest.net automatically picks the test server based off geo-location. Their geo IP databases may have been outdated at the time of your test.

          You can specify a manual test server still but anyhow its a known fact that speedtest.net is not a good platform for testing server connections as the platform was built for testing residential / desktop connections.

          December 27, 2016 @ 6:56 am | Reply
  14. Mr H:

    Joshua Collishaw
    Staff
    Hi,

    The network connection is never 100% guaranteed. I do not see this as a valid reason for a refund.

    Many thanks,

    Joshua Collishaw
    Support Team Manager
    josh@alpharacks.com

    http://www.AlphaRacks.com
    AlphaRacks Hosting – Defining Superior Service

    https://i.imgbox.com/7dKHxXZq.png

    November 2, 2016 @ 10:09 pm | Reply
    • Mr H, what is your ticket number ? If you do not want to post the ticket number here, I understand just request that the ticket be escalated to Julian and I will take over the ticket and make sure everything is resolved to your satisfaction.

      No VPS provider can guarantee network connection speed to any destination, as there are many things to keep in mind that are outside of our power, as an example geographical distance is something we can’t control, if you were trying to download or upload a file across the states or to another country it would of course be a slightly slower speed than downloading or uploading to a remote server located in the west coast of the United States. It all depends on many different things as you can see but all of our VPS nodes are hooked up to 2x 1Gbps uplinks with our data center and we do not have any network saturation issues.

      our servers are located in Los Angeles, CA – USA. This location is most ideal for great network connections to United States, Australia and Asia regions due to its geographical position and network backbones, but our network still provides decent speed to the rest of the world. You can test latency and speed with the test IP and test file before ordering to see if we’re a good fit.

      Test IPv4: 198.55.111.5
      Test IPv6: 2607:fcd0:0:a::2
      Test file: http://repos.lax-noc.com/speedtests/100mb.bin

      Julian

      November 2, 2016 @ 11:21 pm | Reply
      • Mr H:

        I received a refund, the number was # 710586

        November 2, 2016 @ 11:30 pm | Reply
        • Ok, fantastic. In case of any further assistance you may require, we’re standing by ready to help! Thanks

          Julian

          November 2, 2016 @ 11:46 pm | Reply
  15. brian:

    Regarding from your words “Order from this LEB ad and open a ticket afterwards and we will TRIPLE your bandwidth allocation AND upgrade your network port speed to 1Gbps for free.”, so if i buy Spooky VPS Special 512MB and submit a ticket i can freely upgrade the 2TB bandwidth to 6TB bandwidth?

    November 3, 2016 @ 2:37 pm | Reply
    • Mr H:

      It’s @100 not @1000

      November 3, 2016 @ 3:37 pm | Reply
      • red:

        what does “TRIPLE your bandwidth allocation” mean then?

        November 3, 2016 @ 5:33 pm | Reply
  16. otal DISK READ : 0.00 B/s | Total DISK WRITE : 105.80 K/s
    Actual DISK READ: 0.00 B/s | Actual DISK WRITE: 7.84 K/s
    TID PRIO USER DISK READ DISK WRITE SWAPIN IO> COMMAND
    472 be/4 mysql 0.00 B/s 0.00 B/s 0.00 % 55.02 % mysqld
    127 be/4 root 0.00 B/s 3.92 K/s 0.00 % 1.89 % runsv gitlab-workhorse
    510 be/4 mysql 0.00 B/s 3.92 K/s 0.00 % 1.79 % mysqld
    473 be/4 mysql 0.00 B/s 0.00 B/s 0.00 % 0.00 % mysqld
    30968 be/4 root 0.00 B/s 3.92 K/s 0.00 % 0.00 % systemd-journald

    [root@us ~]# iotop

    Total DISK READ : 0.00 B/s | Total DISK WRITE : 0.00 B/s
    Actual DISK READ: 0.00 B/s | Actual DISK WRITE: 0.00 B/s
    TID PRIO USER DISK READ DISK WRITE SWAPIN IO> COMMAND
    473 be/4 mysql 0.00 B/s 0.00 B/s 0.00 % 97.99 % mysqld
    466 be/4 mysql 0.00 B/s 0.00 B/s 0.00 % 97.99 % mysqld
    512 be/4 mysql 0.00 B/s 0.00 B/s 0.00 % 0.00 % mysqld
    1 be/4 root 0.00 B/s 0.00 B/s 0.00 % 0.00 % init -z
    2 be/4 root 0.00 B/s 0.00 B/s 0.00 % 0.00 % [kthreadd/23219]
    3 be/4 root 0.00 B/s 0.00 B/s 0.00 % 0.00 % [khelper/23219]
    516 be/4 mysql 0.00 B/s 0.00 B/s 0.00 % 0.00 % mysqld
    513 be/4 mysql 0.00 B/s 0.00 B/s 0.00 % 0.00 % mysqld
    523 be/4 mysql 0.00 B/s 0.00 B/s 0.00 % 0.00 % mysqld
    514 be/4 mysql 0.00 B/s 0.00 B/s 0.00 % 0.00 % mysqld

    Hello
    My vps i/o is slow.Infact my disk operation is less.Can you help me ?
    Tasks: 100 total, 1 running, 99 sleeping, 0 stopped, 0 zombie
    %Cpu(s): 0.3 us, 0.3 sy, 0.0 ni, 80.4 id, 19.0 wa, 0.0 hi, 0.0 si, 0.0 st
    KiB Mem : 6291456 total, 5035540 free, 0 used, 1255916 buff/cache
    KiB Swap: 6291456 total, 6154604 free, 136852 used. 5118578 avail Mem

    Total DISK READ : 593.56 K/s | Total DISK WRITE : 132.77 K/s
    Actual DISK READ: 593.56 K/s | Actual DISK WRITE: 128.86 K/s
    TID PRIO USER DISK READ DISK WRITE SWAPIN IO> COMMAND
    31945 be/4 git 70.29 K/s 0.00 B/s 0.00 % 95.86 % config.ru
    7545 be/4 mysql 0.00 B/s 3.90 K/s 0.00 % 38.79 % mysqld
    7517 be/4 mysql 0.00 B/s 124.96 K/s 0.00 % 3.11 % mysqld
    5206 be/4 git 277.25 K/s 0.00 B/s 99.99 % 0.00 % sidekiq 4.1.4 gitlab-~ of 25 busy] stopping
    5239 be/4 git 246.01 K/s 0.00 B/s 96.77 % 0.00 % unicorn master -D -E ~itlab-rails/config.ru
    7515 be/4 mysql 0.00 B/s 3.90 K/s 0.00 % 0.00 % mysqld
    512 be/4 shadowso 0.00 B/s 0.00 B/s 0.00 % 0.00 % python /home/shadowso~hadowsocks/servers.py
    1 be/4 root 0.00 B/s 0.00 B/s 0.00 % 0.00 % init -z
    2 be/4 root 0.00 B/s 0.00 B/s 0.00 % 0.00 % [kthreadd/23219]
    3 be/4 root 0.00 B/s 0.00 B/s 0.00 % 0.00 % [khelper/23219]
    32086 be/4 gitlab-p 0.00 B/s 0.00 B/s 0.00 % 0.00 % postgres: wal writer process
    172 be/4 root 0.00 B/s 0.00 B/s 0.00 % 0.00 % agetty –noclear –ke~5200 38400 9600 vt220
    32088 be/4 gitlab-p 0.00 B/s 0.00 B/s 0.00 % 0.00 % postgres: stats collector process
    533 be/4 zabbix 0.00 B/s 0.00 B/s 0.00 % 0.00 % zabbix_server: config~929 sec, idle 60 sec]
    534 be/4 zabbix 0.00 B/s 0.00 B/s 0.00 % 0.00 % zabbix_server: db wat~911 sec, idle 60 sec]
    18455 be/4 mysql 0.00 B/s 0.00 B/s 0.00 % 0.00 % mysqld
    536 be/4 zabbix 0.00 B/s 0.00 B/s 0.00 % 0.00 % zabbix_server: poller~ sec, getting values]
    537 be/4 zabbix 0.00 B/s 0.00 B/s 0.00 % 0.00 % zabbix_server: poller~0003 sec, idle 1 sec]
    538 be/4 zabbix 0.00 B/s 0.00 B/s 0.00 % 0.00 % zabbix_server: poller~ sec, getting values]
    539 be/4 zabbix 0.00 B/s 0.00 B/s 0.00 % 0.00 % zabbix_server: poller~ sec, getting values]
    540 be/4 zabbix 0.00 B/s 0.00 B/s 0.00 % 0.00 % zabbix_server: poller~0004 sec, idle 1 sec]

    —————————-

    November 3, 2016 @ 3:29 pm | Reply
  17. I just want to says Don’t believe AlphaRacks!

    November 3, 2016 @ 3:36 pm | Reply
    • Not sure what this means? but if you have any questions or issues you can contact our 24/7 support and we will make sure you have a great experience with us.

      Thank you for choosing us.

      Julian

      November 13, 2016 @ 6:27 pm | Reply
  18. shadow:

    Well do I have to check julian and Alpharacks ?
    Ishaq do you have any comment on this? I suppose the moderators should try an mediate here. Clients do not always lie. Will someone come up and review this or should I go and spend my 10 bucks with julian to review his service.\
    Waiting for Ishaq.

    Regards.

    November 5, 2016 @ 12:22 am | Reply
    • Feel free to give our service a try and if you are not happy, you can request a refund within 3 days for your full money back :-)

      Julian

      November 13, 2016 @ 6:38 pm | Reply
  19. Tom:

    All fine so far! Today I signed up for one of their specials. The service is very fast. Tickets get answered within minutes – despite that it is weekend now. Up and download speeds are definitely faster than what I would expect for a $1/month box. Even via the notoriously slow ‘scp’ I get more than 200 Mbps to another box in Seattle. CPU speed is completely adequate too (2048 bit long safe prime took only a few minutes to complete on one core). Maybe I got lucky, but so far I am definitely very happy with the service. Would I run my business on a $1/month box? Probably not! Is the service provided for this little money worth it? Every cent!
    Cheers!

    November 6, 2016 @ 6:52 am | Reply
    • Tom, thank you for the great words and for choosing AlphaRacks!

      Julian

      November 13, 2016 @ 6:33 pm | Reply
  20. Shelikhoo:

    IPv6 connectivity is rather slow(500 kbyte/s) on a previous purchase.
    Is this everyone or just me?

    November 6, 2016 @ 12:28 pm | Reply
    • Not normal. If you can please open up a support ticket with us with more info, we will check the issue with the upstream.

      Julian

      November 13, 2016 @ 6:34 pm | Reply
  21. Geoff:

    Ordered / payed 24 hours ago. No response, still “pending”. Bummer, I had hoped this would work out.

    Caveat emptor.

    November 10, 2016 @ 5:19 pm | Reply
    • I apologize for the inconvenience, at present I do not see any pending orders in the queue, so you should be up and running by now. Your order was placed with a hostname that was not a minimum of 4 characters in length. This triggers a known SolusVM/WHMCS module bug that breaks the normal deployment automation. While this is not your fault at all we encourage you to utilize a hostname that will be 4 or more characters in length so that there is no delay on subsequent deployments.

      Julian

      November 13, 2016 @ 6:37 pm | Reply
  22. J Cox:

    I’ve had one for a little over a year. It hasn’t been bad. I had some issues when someone decided to try to brute force my SSH connection, they suspended my account because of my “abuse of service”. Took a few rounds of this cycle to get it figured out. Then my box kept dropping it’s tunneled connection resulting in my getting suspended for more “abuse of service”. Still suspended, probably just going to let it expire and move on.

    Speeds were pretty hit or miss, but at getting a year for what most guys charge for a month, couldn’t complain.

    November 14, 2016 @ 5:40 am | Reply
    • As you have an unmanaged server it is of course on you to install appropriate firewalls and security measures to protect your server from brute force attacks. We offer server management for an additional fee for those who aren’t tech savvy and need more hand-holding :-)

      If you open a support ticket we can definitely unsuspend you if you let us know your intended plan to fix this abuse.

      Julian

      December 2, 2016 @ 7:47 am | Reply
  23. I was looking for a place to host a few low-traffic sites. The negative comments about alpharacks on this site scared me, but I decided to give them a try anyway, thinking I’ll experience them for myself soon enough, and am not risking too much money by testing them. I liked alpharacks’ offer “budget high-storage VPS”, which is tuned to cheaply host a low-traffic but high-storage (100 GB) site, exactly the combination I was looking for.
    Anyway, I only signed up with them today, but so far I’m pleased: I got a working VPS within a minute of signing (I guess it’s all automatic), and half an hour later, it was already serving my site. It seems to be working well, and network and disk performance is acceptable although not stellar (I definitely did not expect stellar performance in this price range, so I am not disappointed).
    So so far, so good! I’m happy to have signed up, and looking forward to continued happiness, and to using their service for many years to come.

    November 18, 2016 @ 12:20 pm | Reply
    • After a few days using their service, I learned a bit more. As I said before, performance is usually acceptable, though not stellar. This time I unfortunately had to add the word “usually” in this sentence… During the last few days, I’ve encountered several periods, each lasting many minutes, where my server was basically unusable: http requests hang, new ssh attempts hang, and when I type a trivial command in an open ssh connections (such as “ls” in a small directory) it takes 10 to 60 (!!) seconds to complete (instead of the normal few milliseconds). I suspect that they have a serious problem of isolation between their different guests. If I had to guess, I would guess that the problem is memory over-commitment which can result in huge amounts of swap activity when some of their guests use up all the memory given to them.

      I’ve been using another cheap (even cheaper) hosting provided before, and didn’t have such problems, so I think these guys are doing something wrong, and can probably fix this problem if they put their heart into it. If they have been offering people too much memory, they should stop doing this. They offered me, for example, 1 GB, and I could have easily settled with half of that.

      November 21, 2016 @ 2:22 pm | Reply
      • Unfortunately, my opinion of alpharacks is going down and down :-(
        It’s not that my VPS has abysmal performance “some of the time”, it’s that it has abysmal performance most of the time.

        And note that when I’m saying “abysmal performance” I don’t mean that instead of a million requests per second, I only get a 1000. I don’t expect that when I pay $28 a year. When I’m saying “abysmal performance”, I’m talking about ssh attempts that take *minutes* to get in. I’m talking about a trivial Web page that takes 30 seconds instead of 30 milliseconds to load. I’m talking about an “ls” command in an empty directory that hangs for a full minute. And this is now happening to me all the time. Also, unsurprisingly, uploading files to the VPS is taking me ages – it’s going now at 40 KB/s, reminding me of my modem days :-(
        Something is definitely wrong or terribly overloaded in their setup. This never happened to me on other cheap hosts I tried.

        December 1, 2016 @ 10:49 am | Reply
        • Crossbar5:

          I’ve had a similar experience. I signed up about 30 days ago for the Spooky VPS Special 2048MB and added some additional disk space and a CPU.

          I’m using the site to host my Logitech Media Server. Usually, no more than 3 devices are connected, although I’ve had as many as 5 connections without incident. Throughout the month, I’ve noticed some performance issues, but the resources don’t appear to be over taxed. In fact, they appear almost idle.

          All this week I’ve been having issues with the web interface loading slow. Like you, I’ve run the server on less robust systems and have not had this issue.

          This morning, the alarm on my Logitech Radio didn’t go off. It turns out the clock not only displayed the wrong time, but the wrong date and year! I checked the server and the time matched. WTF? The date on the server was 2014 Dec 31. As best I can tell, something was going on with the host machine. I submitted a ticket and still haven’t received a response. The issue got corrected within a couple of hours, but still…

          I’d ask for a refund and go back to hosting myself, but it’s probably too late. I’ll just deal with this for another year and try to make the best of it.

          3 days isn’t really enough time to get an idea of a products reliability, certainly not when it comes to hosting. The refund period should really be longer. 30 days is reasonable (I think) :)

          December 1, 2016 @ 8:39 pm | Reply
        • Nadav, Have you opened up a support ticket with us? We would like to investigate your issue and resolve it, abysmal performance is not what we strive for and I apologize for the issues.

          The URL to open a support ticket with us is linked below. AlphaRacks support is always accessible, we are here 24/7 standing by and ready to help.

          https://www.alpharacks.com/myrack/submitticket.php

          Julian

          December 2, 2016 @ 7:50 am | Reply
          • Mark Twain:

            Julian, do you realize that anyone can access tickets without logging in? Maybe this is just a feature of Alpharacks.

            Your techs then post passwords in the tickets…..

            December 2, 2016 @ 2:00 pm
          • We use WHMCS for our support system. If you submit the support ticket from your registered account, the support ticket will only be view-able when you are logged in that client account.

            If you submit a ticket as a guest then the URL will be view-able without being logged in but you must know the specific ticket URL.

            Julian

            December 2, 2016 @ 6:38 pm
          • Yes, I did open a ticket. According to your support, the only way to fix the performance of my host would be to move me to a different host, which would mean they will have to change my IP address (!). I (very) reluctantly agree, and am now waiting for this to happen, and will report here back.

            By the way, a revelation that really disturbed me was that your virtualization software doesn’t allow you to move a guest to a different host without changing its IP address. This is not only annoying for me (it will mean a downtime of many hours as all the DNS servers in the world drop their caches). It also means another thing: That as soon as one of your servers becomes overcommitted (e.g., people start using all the memory you have allocated to them), you have no way to actually move clients from this overloaded server to another, less overloaded, server, because to do that – you would need their cooperation (and agreement to change the IP address). This is really sad.

            By the way, here is a random benchmark from this morning:

            [nyh@harel]~% time ls
            bin harel.org.il pictures
            ls –color=auto 0.00s user 0.00s system 0% cpu 33.522 total

            See – my home directory has just 3 files, and “ls” there takes 33 seconds (!!!). That’s my usual experience with my VPS ever since I got it. I’m not happy. I’ve been on hosts where I paid even less than I pay you guys – and my experience was nothing like this one.

            December 9, 2016 @ 7:57 am
          • Nadav – sorry to hear about your experience. If you could message me with your ticket number I can look into this and speak with the technician who was handling your request.

            We added 2 new guys to our support department in the past month and while I try to do QA (quality assurance) on every ticket that comes in, sometimes I may overlook some as we process lots of new orders and tickets per day.

            I apologize for the troubles

            Julian

            December 27, 2016 @ 6:53 am
  24. i have order 3 day ago, but still pending…

    November 19, 2016 @ 11:40 pm | Reply
    • Galih, I was able to find your account and I see that you are up and running by now. Thank you for your order, and sorry about the delay in getting you set up! At the time, we were out of stock and was waiting for a new hostnode to be deployed.

      Julian

      December 2, 2016 @ 7:53 am | Reply
  25. Mark Twain:

    Boxes are garbage and overloaded. There is always packet loss to my server from all over the country. My server was ” suspended ” due to me overloading the server. I asked them to provide me with proof, George sent me a simple SYN scan that was happening from China. Fast forward a week later or so, anyone that was connected to my TeamSpeak had their IP addresses blocked connecting to their LAX servers. So, if you randomly can’t connect to your VPS, try a different IP address. After explaining this multiple times and showing trace routes they moved my NOD and I could magically connect. This new server still has packet loss and they won’t give me a refund or partial.

    Their web site also isn’t secure IE; you can access their ticketing system without logging in, they post passwords in these text fields. There are most likely more flaws with the web site, that’s just one I noticed.

    I’m pretty sure they’re scammers from India. GL HF.

    November 20, 2016 @ 4:27 pm | Reply
    • According to reports in this site, it seems Alpharacks has been in existence for several years now. What makes you think they are scammers? And why “from India”?

      November 22, 2016 @ 8:08 am | Reply
      • Mark Twain:

        A common scenario is where your box is suspended for pretty much no reason. After your VPS is suspended it runs like trash. You get what you order for the first week or so. I consistently have packet loss which causes and issue for voice chat.

        ———-George C.——————
        Hi,

        Your VPS consume more load and it affect the host node so it is suspended.

        ——————————————————————

        They showed me logs of a SYN Stealth scan from China, I think maybe their DDoS prevention software could have caught this. I had all my ports closed besides two which aren’t common ports. Then they proceed to tell me that my VPS was suspended because it was working fine.

        ———-George C.——————
        Hi,

        Your VPS is working fine because of this we suspend your VPS.

        Thank you!
        ———————————————————————-

        One night everyone in my TeamSpeak was unable to connect to the LAX Node. After going back and forth I explained that anyone in the TeamSpeak wasn’t able to connect to the server, they proceeded to tell me that the server was working just fine. They ended up sending me a traceroute from India.

        ———-George C.——————
        Hi,

        I can able to reach without any issue from our end. Please check with your internet service provider.

        [root@localhost ~]# traceroute 104.223.65.242
        traceroute to 104.223.65.242 (104.223.65.242), 30 hops max, 60 byte packets
        1 192.168.1.1 (192.168.1.1) 0.894 ms 1.314 ms 1.779 ms
        2 abts-kk-dynamic-001.64.172.122.airtelbroadband.in (122.172.64.1) 42.283 ms 44.386 ms 46.364 ms
        3 abts-kk-static-069.33.166.122.airtelbroadband.in (122.166.33.69) 45.965 ms * *
        4 bangdp-34-73.mantraonline.com (202.56.248.73) 54.456 ms 54.675 ms 55.092 ms
        5 182.79.222.25 (182.79.222.25) 271.591 ms 271.975 ms 272.186 ms
        6 bboi.net.any2ix.coresite.com (206.223.143.33) 281.507 ms 254.769 ms 258.334 ms
        7 quadranet-bboi.bboi.net (66.186.192.150) 259.530 ms 261.252 ms 263.559 ms
        8 colo-lax6.as8100.net (96.44.180.34) 263.322 ms 265.773 ms 267.867 ms
        9 155.254.49.2 (155.254.49.2) 265.176 ms 267.280 ms 269.376 ms
        10 104.223.65.242.static.quadranet.com (104.223.65.242) 273.225 ms 273.579 ms 275.789 ms

        ——————————————————————————————-
        Again after going back and forth they migrated my server and I could magically connect. The funny thing is, the CVPS still showed it was on the xray node……………

        Something seems really fishy, I’ve been using LowEndBox’s for a long time.

        Also, I really don’t care that their speeds are bad. I just wanted something that worked lol.

        Testing download speed………………………………….
        Download: 1.73 Mbit/s
        Testing upload speed…………………………………………..
        Upload: 3.22 Mbit/s

        November 22, 2016 @ 1:22 pm | Reply
        • Mark, I was not able to find your account with us by searching your name. Did you sign up with us under a different name?

          I hope that our support department have successfully resolved your issues. If you require my intervention please email me at julian@alpharacks.com with your ticket ID.

          Julian

          December 2, 2016 @ 7:57 am | Reply
          • Mark Twain:

            Why don’t you explain to Lowendbox.com why all of your customers servers get “suspended” for no reason.

            You give us bull shit logs and say, oh it’s fine now.

            December 2, 2016 @ 12:59 pm
        • We do not suspend customers for no reason, if we do suspend a customer it is either for abuse, violation of terms of service, or overdue on payment. Our support department can provide you with proof/logs as well as offer to unsuspend your VPS if you let us know your intended plan to resolve.

          Julian

          December 2, 2016 @ 6:39 pm | Reply
          • Mark Twain:

            Lol, who’s Mark Twain?

            Anyways, I have no idea how you guys are even on Lowendbox. You’re making LEB dot com look bad. I’m pretty sure your PayPal account will be suspended soon.

            Also, why did you take down your Facebook? I’m going to be on you like a hobo on a hamburger.

            December 7, 2016 @ 3:25 pm
          • Starting to be highly skeptical of your complaints and comments, you haven’t contacted me or provided a ticket number yet and I couldn’t find your name as a client.

            Julian

            December 7, 2016 @ 7:50 pm
  26. Chu:

    Be caution. If you happen to run IPsec VPN on this vendor you need to think it twice because such usage will suspend your VPS in a second and let you wait 3 days or longer before you can do anything.

    November 21, 2016 @ 10:23 am | Reply
    • According to their Terms of Service https://www.alpharacks.com/terms, VPN is an explicitly *allowed* use.

      November 22, 2016 @ 8:06 am | Reply
    • We do allow VPN Nadav is correct. Mind letting us all know the reason why you were suspended? We do not suspend anyone unless there was abuse or a violation of our terms of service.

      Julian

      December 2, 2016 @ 7:58 am | Reply
      • Mark Twain:

        LOL, you suspend for NO reason. You suspended mine because you said the load was to heavy Julian. But, looking at my bandwidth record I was under 200GBs. I asked your tech to show me why it was suspended. As my server only had 2 ports open an SSH was locked down.

        Your tech proceeded to show me logs of a few clients from China attempting to connect to varies ports on my server. He then unsuspended my server.

        Are you just overloading boxes and need to disable one. Then you enable another?

        December 2, 2016 @ 1:58 pm | Reply
        • We do not suspend customers for no reason, if we do suspend a customer it is either for abuse, violation of terms of service, or overdue on payment. Our support department can provide you with proof/logs as well as offer to unsuspend your VPS if you let us know your intended plan to resolve.

          What is your ticket number anyways? I searched and cant find “Mark Twain” as a customer

          Julian

          December 2, 2016 @ 6:45 pm | Reply
        • I agree with Mark and Chu on this. Terrible

          February 21, 2017 @ 8:02 am | Reply
  27. ZaF:

    Never buy from this company. Agreeing to their terms means you do not get a refund. I understand that policy, but they also agreed to give me a server that worked. After multiple support tickets and replies with “should be fixed now” I have stopped using their servers. Save your money, go somewhere else.

    November 24, 2016 @ 7:41 pm | Reply
    • What is your ticket number? Starting to question a lot of these recent comments, no one is responding or contacting me with a ticket number and their names are not even existant in our clinet list…

      Julian

      December 7, 2016 @ 7:48 pm | Reply
  28. Almost 48 hours ago, AlphaRacks suspended my server, apparently because my dns server was getting hit repeatedly. I offered to stop the dns server, and start logging its activity, but after a full day, nothing has happened.

    A few weeks ago, they shut down the same server because it was pinging my home router *every* *five* *seconds*. They said that my server was involved in some sort of a DOS attack.

    I appreciate that I’m paying next to nothing for this service, and otherwise things have been plenty good enough (Uptime Robot says about 98 to 99% available), but now I’m getting telephone calls saying “your website is down”, and that’s not good enough.

    I strongly suspect that when I *do* get to the server, the logs are going to show nothing special, except some burst in DNS activity: ie. basically normal.

    Don’t your techs have something better to do than hyperventilate over something they see in the logs? Shouldn’t you wait until it becomes a real bandwidth issue before you shut down someones server?

    I’m here at LowEndBox, looking for a good alternative.

    Gene Knight

    November 26, 2016 @ 1:59 am | Reply
    • Gene, this isn’t the way we want you feel, nor is the experience we want you to have. Customer satisfaction is vital to us. Allow me to take a look into this situation for you – please e-mail me at julian@alpharacks.com including your ticket number. I look forward to hearing from you soon and assisting to get to the bottom of this.

      Julian

      December 27, 2016 @ 6:36 am | Reply
  29. karim:

    both ipv4 and ipv6 have rdns?

    November 27, 2016 @ 7:57 am | Reply
    • Yes we support rDNS for both IPv4 and IPv6.

      Julian

      December 2, 2016 @ 8:00 am | Reply
  30. georgez:

    I had a bad experience with them. I ordered a vps on Nov 26, and its marked as Pending, so I submitted a ticket and got a reply that they’re waiting for new servers and it’d be ready in 5-6 hours, some hours later I received a mail claiming my vps is ready. Now the funny thing happened, the enclosed user/pass did not work! I submitted another ticket, they replied with the same reason, so I waited more hours, 2 days later, I still couldn’t get into my vps. I can’t believe there’s any good service from a provider which cannot even provide the correct account info, so I asked for my refund.

    November 28, 2016 @ 4:52 pm | Reply
    • georgez:

      Sorry, false alarm, seems like something’s wrong with my vpn which caused ‘access denied’ when logging into any host, after turning off the vpn, I can access the host w/t problems.

      November 29, 2016 @ 3:31 am | Reply
      • George:

        Ok funny things happened. I was trying to setup L2TP/IPSec vpn on my vps, later I found out the kernel did not support this, so I opened a ticket, and they promised to move me to another node and it’d work, guess what? the new vps they gave me couldn’t even ping, and after 2 days they still couldn’t make it work. I totally lost patience and insisted on refunding even though they offered a new vps with better network in LA and an extra month free use.

        7 days have passed, I haven’t received the refund, I want to reply to the ticket, but my account is locked, my login always returns ‘wrong password’ error, and if I try to recover password, I got a message claiming the email doesn’t exist. I’ve registered a new account to open the ticket, if this doesn’t work, I may have to dispute through PayPal to get my money back.

        December 7, 2016 @ 3:47 pm | Reply
        • George, a VPS would be marked as Pending if your order was placed with a hostname that was not a minimum of 4 characters in length. This triggers a known SolusVM/WHMCS module bug that breaks the normal deployment automation. While this is not your fault at all we encourage you to utilize a hostname that will be 4 or more characters in length so that there is no delay on subsequent deployments.

          I would like to look into your other concerns and help you gain access to your account, what is your email on file here? Please email me at julian@alpharacks.com if you do not want to post your e-mail address here.

          Julian

          December 27, 2016 @ 6:39 am | Reply
  31. Elias:

    My advice is to stay away from this provider. They charged me twice (the second time with a late fee) for the renewal of the one VPS I have with them and they refuse to refund me the second charge because it took me more than 3 days to notice their mistake.

    I also purchased another server during Black Friday and paid for it immediately. The server appeared as “inactive” in my dashboard for a few days while I was getting “payment overdue” notifications. When they finally acknowledged the payment, the server just disappeared from my account. I opened a couple of tickets about this but all they do is telling me that I’m right but that they cannot solve the problem nor give my money back. So they took my money but refuse to give me the thing I bought.

    I can understand that everyone can have some trouble sometimes and charge twice for a product or fail to acknowledge some payment transaction. But the reason I’m advising against AlphaRacks is the slow and very unhelpful support staff. I’ve been talking to them for a while now and after maybe 10 or 12 ticket replies they haven’t fixed anything yet.

    December 1, 2016 @ 5:16 pm | Reply
    • Elias – I believe we had your issues rectified already. We were surely overwhelmed with the demand of our Black Friday sales, where we took on thousands of new orders.

      We do not have the authority to charge anyone twice, we process payments through PayPal or 2Checkout or Bitcoin on a manual basis. No payment details are stored on our billing system so we do not have authorization or a way to manually charge someone.

      If your issue was still not resolved to your satisfaction please email me at julian@alpharacks.com for further assistance.

      Julian

      December 27, 2016 @ 6:45 am | Reply
  32. chromodo:

    We have been using their VPS since a few months, and I even added another server just a few weeks ago. But out of the blue, they suspended one server. I opened a ticket and they send some network logs, with very vague claims, nothing specific at all, some connections to port 443 and 80. This has been going on for 2 weeks now with somewhere like 20 messages. Sometimes no response for several days. Server is still suspended. We use all servers the same way, its just a SSH proxy, used for browsing the web. There is no apache, email, smtp running at all. So far, always way below the bandwidth limit and pretty much no CPU usage. I have opened a paypal case now, because this is going nowhere. We do use other providers and so far did not have such issues at all in the past 12 months, even with the cheapest VPS.

    December 1, 2016 @ 5:51 pm | Reply
    • chromodo, we only suspend servers if they are in violation of our Terms of Service, and unsuspension is always possible (for free) as long as you ask for us and inform us of your plan to resolve. Please feel free to contact us at support@alpharacks.com.

      Julian

      December 27, 2016 @ 6:41 am | Reply
  33. Brian:

    I using alpharacks 512MB VPS since 12/12/2017. The service is very unstable. Server up/down 3~4 times everyday. I have open a ticket #321918. But every time they just told you that is their provider issue and it already be fixed. Then the VPS will down again few hours later. I also ask is there any refund option but cs just ignore the request. When I writing this comment. The VPS down again…

    December 29, 2016 @ 3:00 am | Reply
  34. Dr. Z:

    Don’t buy from them. At one moment the service I ran on the VPS stopped responding. The VPS became uncontrollable through their control panel. Opening a ticket to restore resulted in someone else’s dirty VPS with Squid proxy and dozens of errors during boot being provided to me. Asking to restore my original VPS – “sorry, we lost all data due to accident”. Asking to at least give me back the original IP – “sorry, we assigned this IP to another client”. Refund? “No, your are beyond refunding deadline”.

    December 29, 2016 @ 7:40 am | Reply
  35. KNERD:

    Thanks for the comments showing me NOT to use them.

    December 30, 2016 @ 5:31 pm | Reply
  36. Tony:

    Don’t buy AlphaRacks.

    I brought “2015 New Year Special – Los Angeles OVZ 1GB” few months ago(yup, the product link still available at that time), and I installed a directadmin panel with it as I thought the VPS is power enough (4 cores, 1gb+2gb swap, 50gb hdd).

    But, my nightmare begun:
    1.The SSH will be always stuck in somewhere, I would feel lucky the whole day when I can access.
    2.Nill success with “yum update”, I can’t go thought the whole update process.
    3.”ls” a folder with only 2 or 3 files take 2 or 3 second.(I think is the I/O issue)
    4.The CPU usage is high always(5, 2, 1 for example), but actually there are only 3 static websites with only 5 or 6 GB bandwidth per month, totally.(I think I have a bad neighbour or overselling on the same machine but Alpharacks just don’t care, or their alert standard is a bit higher than others)

    My directadmin license not allow me to swift the VPS/IP too often, so I have to get alone with Alpharacks for some days, and going to migrate my websites to other server provider in a near future.

    Their offer looks delicious, but the equipment and overselling will kill you.

    January 4, 2017 @ 3:54 pm | Reply
  37. Aiba:

    Do not buy alpharacks

    I made the mistake of buying from them as well, i should have looked and listened to the comments. Im unable to run a basic forum software on their VPS. They blatantly denied me a refund as well.

    Again do not buy alpharacks

    January 5, 2017 @ 8:34 am | Reply
  38. DO NOT BUY FROM ALPHARACKS!
    THIS GUYS IS SHIT!

    After few weeks of buying these VPS, they just throttle your VPS speed to below 5Mbps for downlink and below 20Mbps for uplink, that even slower than my home internet for fuck sake!

    Send ticket but still no improvement, i suspect they just make it looks like they fix the problem, but the facts they are doing noting!

    Never waste your money on these scumbang company!

    February 4, 2017 @ 7:23 am | Reply
  39. Charles:

    Alpharacks VPS is super dissapointing, server constantly restarts, speeds are slow. Support isn’t too bad but the hardware offered falls short.

    February 12, 2017 @ 3:03 am | Reply
  40. I usually don’t write reviews like this. But after wasting so much of my time with incompetent engineers from Alpharacks, I feel the need to warn the others. Constant restarts, cap speed to as low as 215k when they like it, block legit traffic and protocol such as pptp/gre, rolled back my VPS to an old copy and all they say is your VPS has been hacked when it’s obvious from all the logs and version that it has been rolled back. Every issue you explain to them they would say it’s your problem. I can go on and on….

    February 21, 2017 @ 7:44 am | Reply

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