Alex is back from BigFootServers with various packages from their VPS Instance Pool’s line-up! They have expanded to Dallas now and are giving customers access to both locations (Los Angeles + Dallas) so you can create VPS’s on the fly as you need them in these regions.
Their WHOIS is public, and you can find their ToS/Legal Docs here. They accept PayPal, Credit Cards and Bitcoin as payment methods.
Here’s what they had to say:
“BigFootServers was founded when we saw a need for a simpler solution for small businesses to get started online. Our service-first business model sets us apart from the rest. At BigFootServers, we treat you with the utmost respect that you deserve, as our valued customer.
We provide a wide variety of different web hosting services to fit everyone’s budget. The solutions we provide are unique (in a good way), because they put you in control over your resources and environment, unlike conventional hosting solutions. These are unlike your traditional & conventional hosting solutions, because the services we’re providing here put you in control.”
Here’s the offers:
3 x VPS Pool
| 5 x VPS Pool
| 10 x VPS Pool
| 15 x VPS Pool
|
Product Description: Create, manage, resize or delete servers on demand within a few clicks! We provide you with a resource pool, and you determine how they are used! Please be sure to check out these screenshots of our easy to use and intuitive VPS Pools Interface here!
ColoCrossing – Los Angeles, CA, USA
Test IPv4: 107.175.180.6
Test file: http://107.175.180.6/100MB.test
ColoCrossing – Dallas, TX, USA
Test IPv4: 192.3.237.150
Test file: http://192.3.237.150/100MB.test
– Intel Xeon E3 Processors
– 32GB to 64GB RAM
– 4x 2TB HDDs
– Hardware RAID10 with Caching
– 1Gbps uplink
Please let us know if you have any questions/comments and enjoy!
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The 5 VPS pool bundle caught my eye ! Comes out to like $9/year ($0.75/m) per VPS not bad.
Any screenshot of your panel ? And is it instant activated?
Thanks a ton, and yes everything is instantly activated. From initial order all the way to creating and destroying VPS instances within your pool, everything is automated and instant.
So you can get a better idea, you can view screenshots of our VPS pools platform here – https://www.bigfootservers.com/vps-pools-screenshots/
– Alex
Ordered a 3 VPS pool, Deployed two of my servers in LA and the other one in Dallas. So far so good thanks
That’s awesome to hear, thanks for your order and feel free to let us know if we can assist you in any capacity.
Enjoy!
– Alex
Ordered a VPS pool plan last night. Here’s a quick review:
– Sales process was excellent, they were happy to answer a few questions I had and order was automatically setup
– The control panel is great and easy to use. Allows me to resize VMs on the fly too
– Servers are decently fast
Thanks Rene; appreciated.
– Alex
I too ordered one when they did their last special. One thing I notice is that they seem to restart their servers very often, every day or two they restart it. It has been up something over 11 hours now for example.
I’d like to research into this for you as this is the first time I’m hearing of this, and this definitely doesn’t sound like the norm here. Please open a support ticket at https://www.bigfootservers.com/clientarea/submitticket.php and in the subject line, mention “ATTN: Alex”
Thanks and look forward to helping you out with this!
– Alex
nice deals!
Thanks!
Does your panel allow for enabling / disabling tun/tap on vms by myself?
Yes, it does!
– Alex
Is the 5 VPS pool bundle pricing same after the 1st year?
Yes, pricing will stay the same.
– Alex
Support for docker?
Can docker be used on these pools?
Not at the moment but we are working on adding this feature.
– Alex
Can i deploy 15cpu cores in 1 vps?
Good question but no answer unfortunately!
Great question indeed! You can deploy a maximum of 8 CPU cores per VPS. Check out screenshots of our portal here so you can get a better idea of how you’ll be able to divide your resources etc: https://www.bigfootservers.com/vps-pools-screenshots/
– Alex
Hope you will offer a ddos protection soon!
Do you accept monthly payments?
These particular plans are on an annual basis, but our last offer on LEB had some monthly plans. Those are still available if you’re interested!
– Alex
Ordered a 10 VPS pool, and spread out half of my VMs in Dallas and the other half in LA. Purposing some as redundant DNS servers, web servers and database servers.
Love the idea and love the platform. Very well done on service, support and product delivery.
Thanks Gregory; we really appreciate it.
– Alex
Can we push all cores to 100% CPU 24/7?
You can deploy a maximum of 8 CPU cores per VM if your plan allows for it within the resource pools. It’s easier explained in pictures than it is in words, so check out screenshots of our portal here so you can get a better idea of how you’ll be able to divide your resources etc: https://www.bigfootservers.com/vps-pools-screenshots/
– Alex
Hi, Alex! I have same question as BangDingOw did, but you did not answer his question actually. Assuming I setup a 8 CPU cores in one VM, do you allow me to use all 8 CPU cores 100% all time? Thanks!
Can you answer us we can use 100% of the cpu or no ?
How does bandwidth on these instances work? Is it throttled, shared?
You’ll receive a pool of bandwidth resources based on your plan, and you can allocate/distribute them to your VM(s) however you like. All VPS are deployed with a 1Gbps port.
– Alex
Nice panel and fast servers. I would recommend
Thanks Tom; it means a lot.
If you need anything, we’re here to help.
– Alex
Hey Alex, I was having a great time with my $30 plan and seem to have run into some software/hardware errors needing (according to dev team of what I’m hosting) another 1GB of RAM. Could you assist?
my user is bigfootservers@hushmail.xyz
Other than the weird hiccup that I’m still figuring out, I’m loving the service! This is my first VM usage. I will be recommending the service to others.
Thanks S – we got you upgraded already ;)
– Alex
can we allocate swap on our own with fallocate or is locked down for some reason?
Absolutely can!
– Alex
can we allocate swap on our own or is this locked down for some reason?
Yes, you can allocate vSwap. Not a problem.
– Alex
Is the storage SSD RAID-10?
Thanks Charlie; we run our nodes on Enterprise HDD RAID-10 storage (premium, high-end LSI MegaRAID controllers with CacheVault).
– Alex
Just terrible. I’ve ordered it three days ago, and each day servers go offline.
Support says me new reason each time: network problems, another client, node problems, whatever.
Hope they will refund money, as it just wasting of money.
I am very interested and intrigued to investigate this further as this definitely does not sound like our service. Do you have a ticket number or some sort of way I can pull up your account and research/resolve for you? Strangely enough, we do not have any customers matching the name “Vlad” yet.
– Alex
this is EXACTLY what happened to us.
Same here
I deleted my VPSs in the pool after the support staff was not telling me why the virtual servers were randomly going offline. I requested a cancellation but no answer so far. This service is not production ready. You are better of with a low-end dedicated server instead.
Any update so far ?
I am requesting a refund from them prior to opening a PayPal dispute. The wasted time is worst part of using such an unreliable service.
Too bad then but do you have tried both locations and have the same offline issues ?
I am delighted with the dedicated server that I am using now so I am not wasting my time with wobbly OpenVZ performance and a plethora of other limitations like quota not working under Linux.
I’m pretty happy with my BigFootServers pool, their Dallas location has been fairly stable/consistent for me. I can’t comment on their LA location yet as I have no experience, but I’ll try to spin up another DNS server there, and report back with the uptime statistics.
I can’t say the same, but I guess… YMMV? especially in the world of LEB VPS’s.
The point is though if the product page advertises 99.9% uptime and the actual uptime deteriorates to 25-33% uptime after a few weeks it is not acceptable regardless of what you are paying. At the time of ordering the plan was for only 8 instances which has now changed to 10. There was no way for me to have known let alone predicted the unreliable service let alone the difference in reliability of location of the servers. Now they want to credit the amount I paid for a service, that I did not receive as advertised, to stay with them and waste more of my precious time. Their excuse is a “guarantee period” when in reality if they fail to deliver the service the guarantee period cannot apply because the service was not delivered as advertised. The issues with the datacenters are not my problem it’s theirs to deal with. They should factor that in their business plan and not expect customers to pay for a service that is not being delivered. Neither should customers be treated like potential spammers or scammers. If your resources are limited but you advertise lots of available resources in your products it is false advertising.
I feel you.
The wasted time.
The cost of having to pay my dev to set up and troubleshoot a crap server.
And their ridiculous “3 day refund policy”. Just say it’s a way to scam money out of people.
Dear BigFoot, been with you for a week or so. Thus far totally satisfied. I got flamed on LowEndTalk for saying so. You don’t have any friends over there that’s for sure. I would kindly ask that you add US East services: VA, NY, NJ one of those large data center locations/NAPs. Any chance for that any time soon? Finally, and this is a long shot… but a European footprint would be fantastic, followed by Asia. Try to keep it at the same pricepoint–that’s the key. Please advise.
Thank you for your kind words and I’m glad to hear you are satisfied with our services :)
We plan on expanding to the NY/NJ area in the very near future. Existing VPS pool customers will have immediate access to this zone, at no extra charge once available!
– Alex
Concept is great but I do wish I had not paid a year up front.
Unable to allocate vswap myself … support has to do it for you.
If you are running any program for large CPU utilization for more than 20 minutes they will kill the program and then will continue to kill it if you restart it within a matter of seconds. Which means crypto MN guys stay away as initial daemon builds do use some decent processing power on initial wallet sync.
I know if I cancel I lose all my money, so stuck with this.
great idea though guys and no doubt has an exploitable market.
Just a waste of time and money. I ordered a 2 VPS Instance Pool and it was the worst decision I’ve ever made. The total uptime for the VPS was 15% (YES FIFTEEN)
i opened 2 support tickets in total and got the generic reply “Your VPS is working fine”. Man you really changed my life -.-
after sending a screenshots of the backend says IT IS OFFLINE he finally believed me i got “We have resolved your issue.Kindly verify it from your end.”.
and in the very next day the service went down again :)
I requested a cancellation 2 days ago and got nothing until now
here’s a screenshot of the crappy service you’ll get: https://paste.pics/91dd3210a201b36765d2aec4942461bd
Los Angeles? The Dallas VPS I set up seemed to do okay, but inevitably also requested a refund as LA was offline daily..
Dallas is pretty stable for me. Haven’t tried their LA location yet
Not a good service for cryptocurrency Masternode hosting. Crypto currency Masternode hosting is not the same as cryptocurrency mining but for whatever reason Bigfoot simply suspends account for holding a masternode wallet that uses very little CPU and very little bandwidth.
They’re a joke. You can’t even use it for bog standard web and email hosting without the VPSs randomly shutting down. Also they think people like me want to donate $99 to them for a service they are not delivering.
Do you have received the refund ? Do you know any other similar hosting offer like this who works ?
I am using an Opteron X2150 dedicated server on servdiscount.com and the performance is great for the price. The support staff do a reasonably good job as they resolved all the issues that I had albeit my command of the German language helped a lot. I think they do know English as well.
Good. I hope they continue to kick out the stupid miners and masternodes people in order to keep the service stable for people like me who have a legitimate use.
I don’t have any issues with BigFootServers here either, I think it is just the people who are hosting bitcoin hosting that are complaining because they get suspended. Reality is, bitcoin hosting/mining/masternodes causes high CPU and deteriorates the performance for the legit people like me.
I know mining stuff is very high intensive cpu but masternodes you are wrong about it, here running two masternodes in a little vps without any problems of cpu abuse or anything else:
18:53:15 up 85 days, 2:06, 1 user, load average: 0.00, 0.00, 0.00
I think maybe some mistake people do or enable mining stuff in their daemon/wallet conf I don’t know but don’t blame masternodes if you don’t know about it.
Yes. Masternodes typically only use 20-45 mins of CPU time a day. A few use a little more. The rest of the time they are idle.
I think part of the problem is the stat they monitor is the average load which includes the CPU waiting for I/O. Since these are on spinning drives (I believe) it exaggerates the “cpu load” of masternodes during those time. Once the load is “high” (cpu+I/O wait time) for 20-30 mins their system will reboot your VPS (automatically I think)
There are plenty of use cases that are fully, without question, within their terms and conditions that can cause this too. As seen in some of the other complaints people have had.
The solution in these circumstances, IMHO, is to find a server that does not share cores across servers and preferably on a SSD instead of shared spinning drives. i.e. a less fragile server.
I recommend they remove the mining example and keep the crypto-currency restriction or add masternodes as an example too. As someone who knows the difference, when I see distributed computing and mining together as restrictions I would not consider masternodes to fall into that category they seem to be describing.
They are very responsive and nice though
NOTE: the opinions stated are based on extended observations. The actual reasons may be different.
Do you have some vps in bigfoot ?
Chris, that is not even the problem. The servers that I was on did not even work for hosting bog standard low-traffic email and websites. It has been the worst OpenVZ service that I have ever used.
My server with BigFoot had a lot of up and down. Requested cancellation and they approved and told me to wait for 15 days for next batch of refund. Yet now it’s almost a month I sent them email they didn’t bother to reply, they also deleted my account so I cannot submit ticket.
Ticket ID: 479660
Have you tried to open a dispute in your paypal account since there is no answer for your ticket ?
Not yet. I’m patiently waiting for BigFoot to reply. But I might open dispute case soon.
Good luck getting your money back from those crooks. PayPal “resolved” the dispute in those liars’ favour. Alex claimed I used the service to its fullness when it takes time to set it up. At random times they would shut down the VPSs which renders emails and web hosting inoperable. These people need to be banned from Low End Box because they are ripping people off for very poor service.
I have the same issue going on…
Hi,
I have had nothing but issues with their service, server always going offline. I asked for a refund and they kept giving me the run around and said they would give me a refund then pulled the rug under my feet, citing their TOS and 3 days.. They strung me along for 2 weeks, I wouldn’t go with them because their reliability is horrible, but because their customer support is terrible.
Think the morale of this story is, if it’s too good to be true and to research VPS companies, not only for their reliable server, but the customer support to.
Here is the past 2 weeks of the circle jerk they gave me..
Tuesday, October 16th, 2018 (21:12)
Allen Williams
Staff
Hello,
As you are outside of our 3 day money back guarantee period as per our TOS and have already delivered our services to you, we are unable to issue a refund. I sincerely apologize for any trouble this may have caused.
Thank you,
Allen Williams, Operations
BigFootServers – Global Web Hosting Solutions
https://www.bigfootservers.com
Monday, October 15th, 2018 (14:41)
Sean Williams
Client
Hi,
Again, I’m asking to get a refund. Please process my refund. I don’t want to fix the issue or anything else. Please let me know or I will be forced to put in a dispute.
Regards,
Sean
Friday, October 12th, 2018 (16:57)
Anthony Lyman
Staff
Hi Sean,
I am escalating this ticket to our admin department. They will update you shortly.
Please standby for further updates.
Thank you,
Anthony Lyman, IT Support
BigFootServers – Global Web Hosting Solutions
https://www.bigfootservers.com
Friday, October 12th, 2018 (16:08)
Sean Williams
Client
Hi,
No Thank You, I want to cancel and would like a refund, I have asked at least 3 times now, I would like this taken care of ASAP.
Thank You,
Sean
Friday, October 12th, 2018 (15:40)
Anthony Lyman
Staff
Hi,
Shall we recreate your vps again and check it further ?
Thank you,
Anthony Lyman, IT Support
BigFootServers – Global Web Hosting Solutions
https://www.bigfootservers.com
Friday, October 12th, 2018 (15:29)
Sean Williams
Client
Hi,
Can I please get my request for a refund expedited, I started this process on the 8th and it’s now the 12th
Regards,
Sean
Thursday, October 11th, 2018 (19:28)
Sean Williams
Client
Hi,
Can I get the status of my service cancellation and refund, please.
Regards,
Sean
Wednesday, October 10th, 2018 (01:09)
Sean Williams
Client
Hi,
Thank you for getting back to me. I actually was going to give you guys and chance and say yes to your offer for a free year, but when I was working on setting up somethings the server went offline again. Unfortunately I will be canceling both of my services…
Regards,
Sean
Attachments (1)
chrome_2018-10-09_20-57-42.png
Tuesday, October 9th, 2018 (19:46)
Allen Williams
Staff
Hi Sean,
Please submit a cancellation request in the client area under the services section.
Alternatively, if you wish to stay, I can personally oversee this and ensure the same issues will not occur again, and also give you 1 year free due to the troubles caused. Please let me know how you’d like to proceed.
Thank you,
Allen Williams, Operations
BigFootServers – Global Web Hosting Solutions
https://www.bigfootservers.com
Tuesday, October 9th, 2018 (12:37)
Sean Williams
Client
Any word on this? I would really like to get my money back on this.. the service is not what what proposed and isn’t stable.. servers in my pool go offline randomly, and also can’t create servers on LA node.
-Sean
Monday, October 8th, 2018 (11:17)
Kevin Wilson
Staff
Hi Sean,
I am escalating this ticket to our admin department. They will update you shortly.
Please standby for further updates.
Thank you,
Kevin Wilson, IT Support
BigFootServers – Global Web Hosting Solutions
https://www.bigfootservers.com
Monday, October 8th, 2018 (11:11)
Sean Williams
seanmwilliams317@gmail.com
Hi,
I would just like to get a refund and cancel my account. I have already
wasted too many hours with an another issue, I had that I had to figure out.
Thank You,
Sean Williams
On Sun, Oct 7, 2018, 7:10 PM BigFootServers Billing wrote:
> [image: BigFootServers]
>
> Hi,
>
> Could you please provide your VPS IP address with us,So that we will help
> you to resolve the issue asap.
>
> Thank you,
>
> Anthony Lyman, IT Support
> BigFootServers – Global Web Hosting Solutions
> https://www.bigfootservers.com
>
> ———————————————-
> Ticket ID: #512518
> Subject: Refund and Cancellation of account
> Status: Answered
> Ticket URL:
> https://www.bigfootservers.com/clientarea/viewticket.php?tid=512518&c=AU7gJBik
> ———————————————-
> visit our website | log in to your
> account | get support
>
> Copyright © BigFootServers, All rights reserved.
>
Sunday, October 7th, 2018 (23:10)
Anthony Lyman
Staff
Hi,
Could you please provide your VPS IP address with us,So that we will help you to resolve the issue asap.
Thank you,
Anthony Lyman, IT Support
BigFootServers – Global Web Hosting Solutions
https://www.bigfootservers.com
Sunday, October 7th, 2018 (22:05)
Sean Williams
Client
Hi,
Please cancel and refund me, I have had nothing but constant connection issues with my vps pool, it doesn’t stay up for more than an hour without going down. It’s impossible to get anything installed and tested. I can’t move any production sites or databases over to this service and have any confidence that I wont have issues. I have 2 services with you if I can get both refunded and canceled that would be great.
Regards,
Sean Williams
Have you got a refund ?
Bigfoot does not create backup snapshots of its vm containers for disaster recovery.
If you have any sort of issue their response is “it crashed, recreate the VM”. They have the option to rebuild, but trying that did nothing, just broke it more.
I asked them for logs. They say they don’t have logs.
I asked them how did they know it crashed if they didn’t get some sort of kernel dump at least.
Now they want to “check into it”.
Seems that thesupport team is not native english speaking and their first response is to put the workload on the customer rather than ivestigate.
Not impressed.
Trying to stick it through in case they get better, so far 3/10 because I can at least deploy a server. Nothing else gets points cause I seen nothing ense orth talking about.
I work in the industry at an enterprise level. this was supposed to save me running servers at home, not so much so far.
Mr. Angry