Hosting Websites on Bare Minimum VPS/Dedicated Servers

EaseVPS – $7.00/Month, 1024mb OpenVZ VPS in Kansas City and Jacksonville USA or Manchester UK

Tags: , , , , , , Date/Time: June 16, 2012 @ 7:37 pm, by Chief

EaseVPSJacob from EaseVPS has sent in his offer for a $7.00/Month 1024MB OpenVZ with your choice of three locations including Kansas City and Jacksonville USA or Manchester UK.

LEB Offer: OpenVZ Small VPS

  • 1024MB Dedicated Ram
  • 2048MB Burstable Ram
  • 60GB Diskspace
  • 1000GB Bandwidth
  • 100Mbps Port
  • 1x IPv4 Address
  • 8x IPv6 Addresses
  • SolusVM/OpenVZ
  • $7.00/Month, Direct Signup
  • (Promo Code: small2048)

EaseVPS is also offering a free DirectAdmin license with your VPS if you choose their Kansas City USA location, all you need to do is open a ticket after ordering. If you require more than 8 IPv6’s you can also request more, however IPv6 is only available in Jacksonville USA and Manchester UK it is not available in Kansas City, USA. Their last offer back in April received some mixed responses, however there are some past benchmarks to compare against floating through the comments which also reflect some mixed results due to network hiccups at the time.

Manchester, UK – IP & Test File
Test IP: 31.193.9.246 | 2001:470:1f12:e11::92c1:a0bc
Test Files: http://31.193.9.246/10mb.test / http://31.193.9.246/100mb.test

Jacksonville, USA – IP & Test File
Test IP: 199.19.108.249 | 2001:470:1f10:3142::ed1e:a108
Test Files: http://199.19.108.249/10mb.test / http://199.19.108.249/100mb.test

Kansas City, USA – IP & Test File
Test IP: 173.208.232.121
Test Files: http://173.208.232.121/10mb.test / http://173.208.232.121/100mb.test

112 Comments

  1. Daniel:

    Is there any reason that no free DirectAdmin is offered within the UK location?

    June 16, 2012 @ 8:19 pm | Reply
    • Jack:

      Because the DC provides the License not EaseVPS.

      June 16, 2012 @ 8:22 pm | Reply
    • Yep, What Jack said the datacenter issues the licenses.

      Had a few problems with SYN Floods to the Billing Area but this has been resolved, I’ll put up the permanent filtering when I am home.

      June 16, 2012 @ 11:13 pm | Reply
  2. Jack:

    Jacob I never got why you use Jacob Dominic when your last name is Robinson?

    June 16, 2012 @ 11:40 pm | Reply
    • Full name is Jacob Dominic Robinson, I prefer Dominic. And it still is referring to you as your legal name.

      This is public on IP Address Records, Feel free to check.

      June 17, 2012 @ 12:03 am | Reply
      • Jack:

        What do you mean it’s public on IP Address Records?

        June 17, 2012 @ 12:04 am | Reply
        • Say if you google http://whois.domaintools.com/46.37.174.0

          person: Jacob Dominic Robinson
          address: 83 Ducie Street, Greater Manchester, Manchester, M1 2jq, Gb
          phone: +1 570 343 2200
          fax-no: +1 570 343 9533
          nic-hdl: JDR131-RIPE
          source: RIPE # Filtered
          mnt-by: mnt-burst-au
          mnt-by: mnt-burst-mu

          June 17, 2012 @ 12:06 am | Reply
        • Daniel @ LowEndTalk:

          Why is your company listed as Mr Luke Anthony Robinson?

          June 17, 2012 @ 1:38 pm | Reply
        • Just to clarify again, To be a shareholder in a registered company you have to be 16 or over. Arin Ghosh is shareholder, and the other name is self explanatory.

          Keep the curious questions coming…

          June 17, 2012 @ 2:01 pm | Reply
        • Daniel @ LowEndTalk:

          So your brother is a share holder?

          June 17, 2012 @ 2:02 pm | Reply
        • Yes, That is correct.

          Anything else you would like to know about my life?

          June 17, 2012 @ 2:15 pm | Reply
        • Tom Robbins:

          Indeed, there’s a need to know as I might choose you as a business partner. So where does the initial fund come from. And where’s the financial background for the liabilities? I guess you brother has no problems to be held liable (piercing corporate veil) as he is a share holder and has installed a underaged director.

          June 17, 2012 @ 4:20 pm | Reply
        • You cannot please unreasonable people

          June 18, 2012 @ 9:52 am | Reply
        • I would agree with what you have said Tom, If we was within the same market as say Linode, Or VPS.net.

          But the reality is Low End Providers, Want customers that have prior or atleast some form of basic knowledge with Linux and the enviroment they are working around.

          Most people here are either a one man team or a few people, Nothing more.

          Just to give you some confidence (I hope) if you choose us, We own our hardware in the UK, Provide fast and quick support, Any issues you have you can always speak to me and I will resolve them.

          June 18, 2012 @ 3:28 pm | Reply
  3. Damian @ ipxcore:

    I like Ease! If they’ve got their invoicing issues sorted out, then I can recommend them 100%!

    June 16, 2012 @ 11:59 pm | Reply
    • Had that sorted ages ago! It was due to the local mailserver just being blocked by just about all known email providers.

      We now use a paid emailing service for guarenteed email delivery and everyone recieves the mail intended for them.

      June 17, 2012 @ 12:08 am | Reply
  4. Just to let all know, Our Previous offer of $4.00 for the Starter Plan is still available using the code “February”.

    See here: http://www.lowendbox.com/blog/easevps-3-99month-512mb-openvz-vps-in-manchester-jacksonville-kansas-city/

    June 17, 2012 @ 1:14 am | Reply
    • Jacob, I am very interested in this 512mb offer. But when I follow the “direct signup” link in the post you linked to, it only says 500GB bandwidth, not 1500GB.

      Do you know what the issue is?

      Thanks

      June 17, 2012 @ 1:59 am | Reply
      • We altered the bandwidth on all plans as we was unable to offer that much bandwidth in the UK.

        June 17, 2012 @ 8:54 am | Reply
        • OK, so the bandwidth is lowered on all plans (i.e., including the US ones as well)?

          June 17, 2012 @ 10:00 am | Reply
        • Yes, That is correct. If you submit a ticket we can double the Bandwidth if it is a US VPS.

          June 17, 2012 @ 10:20 am | Reply
    • LocoPoko:

      Is the free DirectAdmin license offered on this $4.00 Starter Plan deal if one picks the Kansas City DC?

      June 17, 2012 @ 10:25 pm | Reply
      • That’s not a problem, Just submit a ticket once ordered and I will give you the license ID.

        June 18, 2012 @ 3:29 pm | Reply
    • Scott:

      This deal is apparently no longer available..

      # The promotion code entered does not exist #

      July 2, 2012 @ 3:33 pm | Reply
  5. No Paypal?

    June 17, 2012 @ 1:19 am | Reply
    • Jack:

      2checkout processes paypal for them :)

      June 17, 2012 @ 1:19 am | Reply
      • Pepper:

        Nope, they do not. Only VISA or Master for UK, ZA and no PPal for US$

        June 17, 2012 @ 6:16 am | Reply
        • Pepper:

          Mod, Remove prev post, found the PPal for US$ option, no PPal for ZAR

          June 17, 2012 @ 8:19 am | Reply
        • john:

          yes, they accept Paypal, I just paid thru paypal. look closely.

          June 20, 2012 @ 12:02 am | Reply
  6. Don:

    I have one of these and they’re definitely worth it. Great speed and customer support was awesome when I mistakenly had my VPS set up in Manchester instead of Kansas City. They got it squared away and fixed within no-time. Definitely recommend!

    June 17, 2012 @ 10:36 am | Reply
  7. Phil:

    Did you get SSL working for the control panel and WHMCS client area, yet?
    Without SSL, I’m a bit worried since those areas can do things like reset your whole VPS.

    June 18, 2012 @ 4:07 pm | Reply
    • SSL is on SolusVM, But self signed, Use the SSL Port.
      I have not set it up on WHMCS, I will let you know when it is setup, I will be doing that now as it slipped my mind. I remember you did mention it before.

      June 18, 2012 @ 8:33 pm | Reply
      • Phil:

        Nice. The performance of my VPS is definitely better than my 123Systems one and I’ll move webserver over.

        Can you publish your self signed certificate fingerprint here so that it is harder for some one to forge a self signed certificate pretending to be you?

        June 19, 2012 @ 4:59 pm | Reply
      • Angel:

        That would be great! Please give us a shout when it’s working, I opened a ticked this morning and the VPN root password is a mandatory field (it shouldn’t IMO, what if I don’t use a password and have keys?) and I wouldn’t want it to travel without SSL.

        June 26, 2012 @ 8:42 am | Reply
  8. Ed:

    Anyone knowing how to pass the fraud check, their PIN transmission to Germany didn’t work for me?

    June 18, 2012 @ 7:45 pm | Reply
    • Your order was held up but we sorted this(I think), Just drop me a message on LET if you need anything else.

      June 20, 2012 @ 3:25 pm | Reply
  9. malestine:

    How long does it take to get one ticket answered?
    Does it usually take more than 24 hours to get one ticket answered?

    June 20, 2012 @ 10:48 am | Reply
    • It depends, I answer tickets when I check my phone or when I am at my desk, Responses are usually <2 Hours, We have been recieving alot of tickets lately(due to new orders) so I normally go through some in the morning at about 8AM and then later on at 2:30 or whenever I can answer them.

      June 20, 2012 @ 3:28 pm | Reply
  10. Ed:

    Depends, in my case Dominic was quite responsive but some answers also took a day. After some initial hickups my machine is up an running like hell. WordPress is running very smoothly, ssh tunnels go up to 10Mbit/s and that’s what counts, if everything is set properly.

    I don’t know why but openvpn gives me only 1-2 Mbit/s, same with pptpd. But this is a general problem I have, not only with this machine. I thought my 32MBit/s cable connection would help me squeeze out more…

    June 20, 2012 @ 3:22 pm | Reply
    • The late responses are due to only me working here now, I did have sumesh work on support a couple month back but he went on to do bigger, and better things.

      VPS are limited a 100Mbit, Kansas VPS should be able to utilize out 100Mbit without any problems, UK VPS can max out about 80Mbit due to the node being on 100Mbit port.

      June 20, 2012 @ 3:31 pm | Reply
      • Ed:

        Considering that, you did a great job, thanks again!

        My bandwidth problems are really mine, I’ve experienced that elsewhere too. I’ve tried tweaking but nothing helped so far. According to Google it’s not the only me complaining about openvpn performance. I’m wondering if anyone has an OpenVPN link providing more than ~6MBit/s?

        June 20, 2012 @ 3:37 pm | Reply
  11. Is Free DirectAdmin come with monthly purchase? Also I myself install DA or you will provide template?

    June 22, 2012 @ 4:03 am | Reply
    • Yep, It comes free on any VPS Plan in Kansas City. We are a unmanaged provider so all Installions/Configurations would have to be done by your self. :-)

      June 22, 2012 @ 8:37 pm | Reply
  12. malestine:

    installing DA is simple as yum install, go to DA site and learn.

    June 22, 2012 @ 2:49 pm | Reply
  13. Ztec:

    Fuck, I thought they had instant setup, now I have to wait to start my project. :(

    June 22, 2012 @ 5:42 pm | Reply
    • Your order was held for manual provisioning, Had no IPs in the UK, I just processed it then.

      Kansas still has quite alot of space, Seems everyone prefers the UK. :-)

      June 22, 2012 @ 8:36 pm | Reply
      • Europe over all seems to sell much better than the US.

        June 22, 2012 @ 8:37 pm | Reply
        • tinyray:

          Many good providers in US likely , :)

          June 22, 2012 @ 9:58 pm | Reply
      • Taylor:

        Looks like were going to see a UK3 at this rate :P

        June 23, 2012 @ 3:37 am | Reply
        • Yep, Soon, I have enough HDs and RAM to last me for another 4 Builds and spares.

          June 23, 2012 @ 9:10 am | Reply
  14. ztec:

    do not buy easevps, or you will get stupid vps, get stupid customer service

    June 24, 2012 @ 2:05 am | Reply
    • You can’t post that without a reason..

      June 24, 2012 @ 12:44 pm | Reply
    • Ed:

      @ztec: Cannot confirm that one…

      June 25, 2012 @ 7:03 am | Reply
    • Ztec:

      Wtf who posted this under my name? This is NOT me.

      June 26, 2012 @ 1:16 pm | Reply
  15. Haters, Gonna’ hate..

    June 25, 2012 @ 3:21 pm | Reply
  16. Problem now, what happen?

    Me: hello, how long the vps will be accepted?
    Jacob D: VPS Setup is Instant upon payment.
    Me: yesterday, I bought a vps uk
    until now, that’s still pending
    Product/Service:
    OpenVZ VPS – Small (Pending)
    Location: Manchester, UK

    Invoice #1750
    Invoice Date: Tuesday, June 26th, 2012
    Due Date: Tuesday, June 26th, 2012
    Paid
    Liberty Reserve
    (Tuesday, June 26th, 2012 (23:59))

    June 27, 2012 @ 4:53 pm | Reply
    • I am going through about 20 Pending orders now, I had ordered another server yesterday from Pinnacle, Hoping that TNT would deliver it today as I have all the other parts ready but it is at the Depo, The driver was supposed to leave it with a neighbour.

      June 28, 2012 @ 6:35 pm | Reply
  17. BK:

    It appears to me that the Kansas location is simply them reselling Virpus.

    Anyone else, please confirm?

    June 28, 2012 @ 3:22 am | Reply
    • Virpus uses their own IP space so unless it actually says virpus/etc on the RDNS, they’re using their own dedi’s :)

      Francisco

      June 28, 2012 @ 3:29 am | Reply
      • BK:

        Ah, alright. Thanks :)

        June 28, 2012 @ 9:37 pm | Reply
    • We for sure do not resell. :-)

      June 28, 2012 @ 6:35 pm | Reply
  18. Hydrocephalic:

    Hello,

    I bought a vps uk, yesterday, but i did not receive vps access, and nobody answer my ticket. :-(

    Paid
    2CheckOut / Credit Card
    (Wednesday, June 27th, 2012 (18:45))

    June 28, 2012 @ 11:32 am | Reply
    • You should be sorted now, I have just gone through all the orders and all tickets answered.

      June 28, 2012 @ 6:50 pm | Reply
  19. LeMonde:

    I didn’t find UK data center in location selection, will you provide UK based vps again?

    June 30, 2012 @ 7:27 pm | Reply
    • Taylor:

      They are our of stock on there Manchester location, Jacob said he hopes to have another node out in a few weeks.

      July 2, 2012 @ 1:18 pm | Reply
    • Order and Submit a ticket for UK Stock, It’s the sacraed stock.

      Anyhow UK maintainance went good guys, UK2 Hard Drive replaced, UK1 full Chassis swap which had a new L5420 CPU, I had customised the cabling and added another fan, It should not have cooling issues anymore.

      UK1 is currently down as when we swapped the chassis out, The Mac address changed and it is still searching for the old Network adapter(Or something like that, I wasn’t sure on this one, Im not a network guy).

      KVM is being put on it within the hour, If it comes before I fall asleep then I can get the node up tonight, Otherwise it will have to be in the morning. It has been a long day today.

      I appreciate your patience.

      July 2, 2012 @ 10:17 pm | Reply
  20. someperson:

    I, too, do not see an option for your Manchester location. What happened?

    July 2, 2012 @ 4:56 am | Reply
  21. Ranger:

    No UK? There’re three potential customers right here! Also, why no CentOS 6, Debian 6, Ubuntu 12.04?

    July 2, 2012 @ 11:08 pm | Reply
    • Taylor:

      You can re image to centOS6 and Debian 6 in solus.

      July 3, 2012 @ 4:12 pm | Reply
    • A few spots in UK if it is a must, More stock will come later on this month.

      I would of had UK3 out last month but I stocked up on roughly close to 50GB of RAM and other parts, I have a spending addiction. :(

      July 6, 2012 @ 1:48 pm | Reply
  22. john:

    @Easevps you send out invoice 2 weeks before due date? man…

    July 6, 2012 @ 5:02 am | Reply
    • Yeah, We send them out 2 weeks prior to the due date, It gives you some time and to acknowledge the Invoice.

      July 6, 2012 @ 1:51 pm | Reply
      • john:

        O.K, ha ha, I’d better pay now before I forget, which I usually do.

        July 6, 2012 @ 7:55 pm | Reply
  23. Edward:

    When will have some manchester stock in as i’d love to take up this deal :)

    July 6, 2012 @ 11:52 pm | Reply
  24. trainingday:

    Well I tried it today. Never get my directadmin after 8 hrs of opening ticket,so I cancelled. only reply I got is “its the weekend.”

    July 7, 2012 @ 4:07 am | Reply
    • I can get that license done within 4 Hours, Or you can proceed with the cancellation.

      July 7, 2012 @ 11:07 am | Reply
  25. john:

    @Jocob, KS-3 is so slow, are you doing any?

    July 7, 2012 @ 7:17 pm | Reply
    • On KS3 I have just checked and found a container with a High Load 10+, Suspended.

      I now see:
      1073741824 bytes (1.1 GB) copied, 18.5223 seconds, 58.0 MB/s

      If you still have issues, I can move your VPS to the new KS1 node.

      July 7, 2012 @ 11:43 pm | Reply
  26. john:

    KS3 is liess than 20mb/s now, it’s a heaven for spammers’

    July 10, 2012 @ 8:50 pm | Reply
  27. Hello, i nearly waiting for 24 hours to get DA license, you said it will handled in few hours but none contact me again. How long should i wait for DA license? If you cant provide just reply my tickt i will look other alternatives.

    July 17, 2012 @ 10:02 am | Reply
    • I was waiting for the NOC to issue the License, I have responded in the ticket with your license details.

      You should be good to go Jowy.

      July 17, 2012 @ 2:43 pm | Reply
      • thank you jacob :) vps performance is excellent at this time

        July 17, 2012 @ 4:27 pm | Reply
  28. ICS:

    I ordered over 12 hours ago, but still in pending status, furthermore, no response to my tickets asking for clarification since you state ‘instant activation’ and ’24/7 support’.

    Please refer to ticket number 740168 if you are reading this Jacob.

    August 4, 2012 @ 3:26 pm | Reply
    • I just seen your ticket, UK is out of stock, But another node is being racked tonight, so if you can wait a couple of hours. We already have the IP Addresses and network configured, just waiting on the techs to rack it.

      August 4, 2012 @ 6:00 pm | Reply
  29. Jorge Gaspar:

    Is having issues for almost 3 days, still offline

    August 28, 2012 @ 12:02 am | Reply
    • There has been a persistant attack on both kansas and manchester network, but the UK will be having the upgrade which should clear the issues of say UK2 recieving high inbound and then wiping out all the other nodes.

      August 28, 2012 @ 7:10 am | Reply
      • Jorge Gaspar:

        Ok system seems to be up now, but very very lagged.

        August 28, 2012 @ 7:31 pm | Reply
        • All network issues seem to be resolved in the UK, Most of you will of noticed that the network has Improved greatly since the upgrade and since we got a switch.

          September 1, 2012 @ 8:39 am | Reply
  30. Greg:

    Atm website seems to be down … my vps also . No support / no response to ticket…. really disappointing

    August 29, 2012 @ 8:25 pm | Reply
    • I am working on getting the billing area back online, Just it’s not as easy as some may think when you have a 2Gbit DDOS Following you around.

      September 1, 2012 @ 8:40 am | Reply
      • BUT THEN THE FIRE NATION ATTACKED!

        Sorry, been re-watched avatar >_>

        September 1, 2012 @ 8:47 am | Reply
        • And the attack is mostly SYN, I have a few Ideas so it should be up today..

          And Off Topic; I watched Batman yesterday! It’s Awesome!

          September 1, 2012 @ 8:57 am | Reply
  31. Cika:

    Is the vps up? I can’t log in, and in client area also.

    September 4, 2012 @ 3:14 pm | Reply
  32. I can’t open a ticket. Just wanna file a termination of my vps.

    September 5, 2012 @ 8:16 am | Reply
  33. Jorge Gaspar:

    I will do the same, is impossible to have a server that go down every 5min, got the invoice today but I will not pay for the renewal

    September 5, 2012 @ 7:36 pm | Reply
    • Jorge, Bear with me untill this is resolved, I will make it worth your while to stay. I will get this attack sorted, That also goes for Wenz and Clka.

      September 5, 2012 @ 7:52 pm | Reply
      • Jorge Gaspar:

        Ok, I got the invoice today as I told, and since it came 15 days before the end, if you find a way to stop the attacks it will be a pleasure to renew the service, I do like the conditions, the price and everything, but is hard to continue using this service as it is right now.

        September 5, 2012 @ 8:39 pm | Reply
  34. Edward:

    I agree with the attacks, every other hosting company seems to manage, the price is great but if the attacks are gonna keep the servers down most days then it’s a waste of time, I’m glad the stuff I have on my VPS isn’t mega important otherwise I’d be screwed.

    September 5, 2012 @ 8:43 pm | Reply
  35. K:

    The server has unfortunately been down for the last 3 hours. The billing and support areas are inaccessible. Please get some expert help to limit the effects of DDOS attacks (if that’s what is responsible).

    September 9, 2012 @ 4:31 pm | Reply
  36. Alan:

    It has been a lot longer than 3 hours now. I recommend staying away from these guys.

    September 10, 2012 @ 4:57 am | Reply
  37. Alan:

    For those who are following, it’s been a 48-hour downtime. The owner has been completely unresponsive in all this time as well.

    September 11, 2012 @ 2:10 pm | Reply
    • Just let me know via email, or send me a message on LET if any of you guys are still having issues.

      September 15, 2012 @ 4:37 pm | Reply
  38. cika:

    i cannot login to my.easevps but I got third remind for invoice. I want my data from the server. I cannot submit the ticket

    September 27, 2012 @ 7:18 pm | Reply
    • We switched domains, But I have put my.easevps.com back online, let me know if you have any issues.

      I will put a redirect up tomorrow, but for now g’night.

      September 28, 2012 @ 11:01 pm | Reply
  39. Michael Gibson:

    Easevps/Jacob = Soon to Be Deadpool. I currently have about 200 vps’s through about 125 providers…..(providers if you don’t see me in your client list please reply with your company info, always looking for more). I can honestly say this is the worst server stability and the worst customer service I have ever seen. To start I originally had 3 servers with Jacob, then one day one of my servers just went away??? No email, no explanation no nothing. So I have 2 now and I send a ticket in only to get Jacob claiming we don’t cancel servers? No regard to the records he can see and the previous emails with server credentials or payments that all show I should have 3 vps servers (GREAT WORK JACOB). So now I just have to accept that I have 2 servers I guess…..case closed. So one day (like 3 days later) my 2 servers are unreachable and again I send in a ticket. The response: Jacob could not see any problems….everything looks good….must be on my end I guess right. So then about a day later I get server set up details from Easevps…..like I just ordered new servers….only I didn’t. Here comes my 2 servers I complained about yesterday that looked fine according to Jacob. Both servers in the same DC and both on the same subnet (not impressed at all) about 4 tickets later instead of changing my IPs to what I needed (different subnets) I am forced to cancel the duplicate subnet server. IF YOU DON’T WANT CUSTOMERS SIMPLY TAKE DOWN YOUR SITE BECAUSE I AM GETTING VERY UPSET WITH YOUR BS AND CHILDISH TACTICS!

    P.S. FYI the reason you have soooo many DDOS attacks is because you piss off soooo many customers, providers and competition……they get a vps so they can find your newest IP range and they blast the hell out of it…….treat people right and the attacks will go away. Currently I want a refund for the last month of no service but Jacob claims no. I suggest to all that if you are having issues and he is unwilling to fix it or refund please send your complaints to his payment processing company (2co)….they do not like chargebacks and they should know how Jacob operates (chargebacks come with a $25 fee to the merchant so even if for some reason you loose Jacob does too……I am going to charge back my payment now and send a full report and copies of all correspondences now. Cheers Jacob! :-)

    November 12, 2012 @ 7:25 pm | Reply
    • Looks like an unfortunate turn of events. Intersting that you are with 125 providers. That must be a big list. I’m sure Jacob is doing all he can to fix things but.

      November 24, 2012 @ 10:56 pm | Reply
  40. Mark Waterhouse:

    I can completely understand Michael’s frustration having gone through the same events over the past three days.

    I was one of the unlucky ones to have a machine from Jacob in Manchester.
    They had the problems – ok, we can understand that – but was told that my VPS would be migrated to another hosting centre in Manchester….in a few days.

    That didnt happen for a variety of reasons but I did get a notification several weeks later letting me know that my machine had now been migrated to a different location….Jacksonville!
    (now my geography isnt as good as most Jacobs…being as he sounds like he is still at school!…but Jacksonville aint nowhere near Manchester!)

    So, I now have a functioning machine. That was up until a few days ago.
    On November 11, I received the dreaded “Your VPS information” email but wait, my box is working ok and I’ve not asked for another. I logged a call and this is where the beginning of the end starts.
    I tell Jacob that the new machine is of no use to me and cannot understand why they have allocated me another box.


    Sunday, November 11th, 2012 (06:03)
    Jacob Dominic Robinson || Staff
    Hello,
    Your VPS has been recreated, Your UK IP was previously 46.37.175.132, Do you know what UK node you was located on?

    It just makes it easier for me, instead of having to power on all the servers searching for a single hostname.

    Best Regards,
    Jacob R.


    Sunday, November 11th, 2012 (18:21)
    Mark Waterhouse || Client
    Eh - I think you may have confused things here.
    The machine was already migrated to 142.54.169.156 some time ago.
    So I do not need another - the ticket was in respect of compenstation


    Monday, November 12th, 2012 (00:58)
    Jacob Dominic Robinson || Staff
    Hello,
    I have refunded your recent Invoice to your account credit, I misread the ticket with another one. Let me know if you require further assistance.

    Best Regards,
    Jacob R.

    OK – so thats that sorted then…he simply misread the ticket and several days later applied compensation to my account (for the DDoS stuff).

    All was good until the morning of November 18
    My server then disappeared. I could not get to the SolusVM pages so raised a ticket.
    Apparently,

    Tuesday, November 20th, 2012 (03:11)
    Jacob Dominic Robinson || Staff
    Hello,
    The solusvm panel webserver crashed, most likely due to a overload of active connections. ie: flood against port 80, but it is now online.

    So, I login to the SolusVM panel only to find that my IP address has changed.
    After many, many, many more updates to the ticket (including one where I opened another ticket requesting an update….only to be told that “for some strange reason it was not appearing in the ticket queue”) I found myself having to rebuild the system.

    Jacob was unable to find any information in the logs pertaining to the service getting ceased and was not able to find the old machine.

    I dont believe customer service is the way forward for this team – I guarantee that he’d be fired from McDonalds for the customer service shown to me today

    November 21, 2012 @ 6:42 pm | Reply
    • Mark, I admit your ticket was not handled the best, neither was michaels but we come to a agreement and hopefully in a few months he will have a more positive review on his service with us.

      Like I was explaining over the phone, the original Manchester datacenter (BurstNET) which equipment went in around march time, and then things went sour Late september leading onto october, finally moved out on the 9Th of October. Cab space was provisioned in another manchester datacenter the following week (It was leading onto weekend, so nothing could be done about that). after moving in the equipment 48 hours later there was 4 ddos attacks, within 3Gbit size and UDP/SYN across a whole /24.

      Melbourne (The second manchester DC we moved into) served a termination notice of the service.

      I will be writing a announcement with a full explanation just to clarify everything. It will include every detail.

      November 24, 2012 @ 6:41 pm | Reply

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