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EDIS – €3.99 256MB KVM VPS in Switzerland

Tags: , , , Date/Time: October 29, 2011 @ 11:05 am, by LowEndAdmin

EDIS William from EDIS has emailed me their new virtual server hosting in Switzerland. The “Smart” plan is available in two variants — either “Virtual Root Server” (Linux-vserver based) at €2.99/month (~USD$4.23), or KVM at €3.99/month (~USD$5.65). 20% VAT is payable if you are in EU. Linux-vserver is similar to OpenVZ which is a container based virtualization, and I guess most here would be more interested in KVM. You get

  • 256MB memory
  • 5GB storage (with coupon code BESMART)
  • 100GB/month data transfer on 1Gbps
  • KVM

VRS ordering link and KVM ordering link for the Smart plans. New datacenter in Switzerland has test IP: 178.209.42.1 and test files here. KVM plans are also available in Austria, whereas EDIS also provides Linux-vserver based plans in Austria, Germany, UK and Italy, with NY/US-based service rescheduled in November 2011.

From comments of their their previous deals, they are providing some top notch services in locations that have no/few low end box providers (Italy, Switzerland for example). Gerhard and William are always around answering questions. All the best with rolling out more European locations!

The original owner of LowEndBox known as "LowEndAdmin" or "LEA" for short founded LowEndBox in 2008 and created the concept of hosting applications on low resource "Low End Boxes". After creating the roots of the community that we know today, "LEA" stepped aside and allowed others to carry the torch forward.

146 Comments

  1. Christian:

    Edis is great. Using them since they were first feautered here and they give me one of the best VPS’s I’ve got. Maybe it’s time to test their KVM products aswell. :)

    October 29, 2011 @ 11:17 am | Reply
  2. Not doubting anyone and it’s nice to see a decent provider here but it’s a pity that they don’t do better with the quarterly polls.

    October 29, 2011 @ 11:37 am | Reply
    • With the polls it’s all about popularity. All top providers were US-centric for some reason…

      October 29, 2011 @ 11:53 am | Reply
      • circus:

        C’mon lEA, help non US providers by moving LET out of US.

        ^_^

        October 29, 2011 @ 2:21 pm | Reply
      • Got me curious. What’s your country percentages for the site? If you don’t mind me asking.

        I don’t think moving the site outside of the US would make any difference though. *.com’s are supposed to be non-country bias when it comes to search engines. Or so they say.

        October 29, 2011 @ 4:17 pm | Reply
    • Christian:

      I think nowadays we have more than a handful decent lowend VPS providers. But currently Quickweb, Ramhost and Buyvm are really well-known and popular. When it comes to performance Edis(or for ex.: Vooserver, qualityservers) can surely compete with them, but I think they will never be so popular then the “big 3”.

      October 29, 2011 @ 12:36 pm | Reply
      • @Christian: We are working on it ;-) And maybe voting for us would be a nice beginning *smile*

        Looking at the amount of customers we got through LEB, I’m pretty sure that there would be more than 24 people voting for us.
        In general I think it is all a matter of marketing, but EDIS is not afraid of any competition. That’s the reason why we will soon start our US services with some XXXTRA BANDWIDTH included and some LEB SPECIAL DEALS … stay tuned!

        Cheers,
        Gerhard

        October 31, 2011 @ 9:26 pm | Reply
        • hmm:

          where can we vote? I would love to show some support for Edis!

          November 5, 2011 @ 12:43 am | Reply
        • circus:

          My suggestion is to increase the storage space, compare to above mentioned provider EDIS are the lowest :(

          November 5, 2011 @ 12:52 am | Reply
        • @Circus: thank you very much for your feedback! We will absolutely look into that.
          Gerhard

          November 5, 2011 @ 9:29 pm | Reply
        • @hmm: thank you very much! I was already wondering how this voting works. Would anybody maybe have a link or a hint for us how this LEB voting works?

          TNX, Gerhard

          November 5, 2011 @ 9:31 pm | Reply
        • We *used to* have quarterly votes on best VPS providers. However it has not been happening for the last quarter (2011 Q3) due to software changes…

          November 7, 2011 @ 12:33 pm | Reply
  3. marrco:

    Their location in Italy could be great, they are located on a very good datacenter but they have (almost) no peering agreements and a very small connection (they are co-located with i3b – Internetbreitbandbetriebs that just have a 50Mb port capacity at Milano mix) , so it’s definitely not a good choice. Tested from the 2 largest DSL providers in Italy, you have to route through their AT node to reach their Italian location.

    October 29, 2011 @ 12:01 pm | Reply
    • FM:

      I couldn’t agree more.

      October 29, 2011 @ 1:57 pm | Reply
    • Yes, but Italian isps wanted to Limit us on 5-10mbit, Pay 100mbit flatrate for 9000€ or use 96
      month contracts.
      This is just not possible for us.
      I3b *HAS* 1Gbit at MIX btw, i verified this.
      Exterrnal Connection of them is also 10G+.
      They just don’t Peer much because of various reasons.
      (from which most are Italian isps fault)

      William
      iPhone/on the Way to Vienna (RIPE Meeting)

      Also 80% of the isps Never replied to my Quote questions….
      It is hard to get ANYTHING in Italy it seems.

      October 29, 2011 @ 5:36 pm | Reply
      • marrco:

        Hi Willian, i’m not discussing your ability to negotiate a good location or i3b reasons why “They just don’t Peer much”
        MIX connections and peering agreements are public at mix-it.net so you can see where i got that 50Mb, and that’s for i3b, i guess Edis can use just a part of that.
        I’m just putting a *HUGE* warning that your Italian location is not connected to Italy but (almost) only to your Austria node, so ping to and from inside Italy to your Italian server are much slower than ping to any other European Edis server. So if someone is looking for good peerings into Italy just don’t buy Edis Italian server. Their AT/DE locations are much better.

        October 30, 2011 @ 10:30 am | Reply
  4. Wendy Kroy:

    96MB.com recently did a review of EDIS’ services, and everything seems to be okay:

    http://www.96mb.com/96mb-low-end-vps-review-part-xxxii-edis/

    October 29, 2011 @ 3:10 pm | Reply
  5. Europe is done for now i think, Next is USA and then Asia (hopefully) – Let’s see.

    William

    October 29, 2011 @ 5:39 pm | Reply
  6. snape:

    It’s too bad there’s no category on LEB for vserver hosts. It has some shortcomings, like iptables support, but I find it to perform better than OpenVZ for a lot of server-ish applications. It seems popular in Germany, but nearly unknown in the English-speaking world, sadly.

    October 29, 2011 @ 7:39 pm | Reply
  7. Spirit:

    I think that William will owe me one year of free vps service in 5 weeks if their austrian IPs on italian VPSs won’t meet certain conditions – as he promised me ;-)

    (my prepaid .it vps is/will be on idle till then)

    October 29, 2011 @ 10:55 pm | Reply
    • William:

      Yes, i hold my word, though it *WILL* work as promised ;)

      William

      October 30, 2011 @ 9:57 am | Reply
      • Spirit:

        I honestly doubt but there’s still around 23 days… Infact something’s telling me that you didn’t told exactly truth when you said that other half of this range work with .it already otherwise you would do most likely smarter thing – switched IP with working one instead let me wait per months in hope.. :P
        But lets wait some more… (in meantime is this vps still in idle mode :-)

        November 28, 2011 @ 9:46 pm | Reply
      • Spirit:

        I honestly doubt but there’s still around 23 days… Infact something’s telling me that you didn’t told exactly truth when you said that other half of this range work with .it already otherwise you would do most likely smarter thing – switched IP with working one instead let me wait per months in hope.. :P
        But lets wait some more… (in meantime is this vps still in idle mode :-)

        /damn mail-grawatar issue :S

        November 28, 2011 @ 9:48 pm | Reply
        • William:

          Hi,

          I cannot switch your IP, the other range is reserved for SSL and maybe future KVM (and thus not configured on VServer).
          We, however, change the IPs all Italian service in future to our own PA space.
          And my offer stands…. you get a Micro free in whatever location you want if it does not work.

          William

          November 29, 2011 @ 11:28 am | Reply
  8. tort:

    no dmca?

    October 30, 2011 @ 7:11 am | Reply
    • William:

      We honor DMCA under certain categorys (Fakeshops i.e. – Counterfeit products) it is a case by case base.
      Usualy though it is not a good Idea to host anything that recieves abuse with us.

      William

      October 30, 2011 @ 9:56 am | Reply
  9. Jason:

    Hi!

    How long do we have to pay, from the moment we receive the invoice?
    I remember 10 days but I’m not sure?

    Thanks!

    November 2, 2011 @ 9:16 pm | Reply
    • Hi Jason,
      I guess you mean how much time you have to pay after you receive the invoice.
      We allow 10 days for the payment after we send the invoice. After 2 weeks you will receive a reminder.
      after 3 weeks a second reminder and services will be suspended.

      Cheers,
      Gerhard

      November 3, 2011 @ 9:35 pm | Reply
  10. florin:

    88.8

    November 15, 2011 @ 4:42 pm | Reply
    • ???

      November 15, 2011 @ 5:06 pm | Reply
      • florin:

        nothing.

        anyway, I ordered a kvm with you guys in Switzerland yesterday, very good impression so far.

        November 15, 2011 @ 5:11 pm | Reply
  11. At the topic:

    Windows Server 2008 R2 is available now with our KVM products (from KVM Advanced onwards … needs >= 16 GB HDD and >= 1.5 GB RAM)
    EDIS does not provide the Windows license. A valid license-key must be entered by the user within 30 days from installation to activate the product with Microsoft.

    Cheers,
    Gerhard

    http://en.edis.at/virtual-root-server_82.htm

    November 15, 2011 @ 5:36 pm | Reply
  12. Hi guys!
    Just in case you did not read it on twitter or facebook: EDIS >>DOUBLED<< included bandwidth on all VRS and KVM plans.
    This also affects already existing contracts with immediate effect. Merry pre-Christmas ;-)

    details you'll find here … http://en.edis.at/virtual-root-server_82.htm

    cheers,
    Gerhard

    November 18, 2011 @ 8:29 pm | Reply
    • Bob:

      Cool :)

      Just curious, what CPU is there on the swiss node?

      Thanks!

      November 28, 2011 @ 9:14 pm | Reply
  13. Hi Bob!
    some Intel(R) Xeon(R) E5649 CPUs @ 2.53GHz
    On the KVM plans, our clients are provided with one 2,5 GHz virtual core.
    Cheers,
    Gerhard

    November 28, 2011 @ 9:22 pm | Reply
    • So, on Linux vserver you get lots of cores? :P

      November 28, 2011 @ 9:24 pm | Reply
      • correct! and on KVM you get 1 virtual CPU @2,5 GHz
        The reason for that is, that KVM does not perform that great with more virtual cores (due to the full-virtualization overhead)
        Gerhard

        November 28, 2011 @ 9:40 pm | Reply
  14. Unknown:

    Gerhard,
    You need a nice nordic location next ;)

    Finland or Sweden.

    December 2, 2011 @ 9:09 am | Reply
    • HI!
      there is a lot to come in 2012 – France is definitely on our list, one of the Scandinavian countries as well. But first we launch Chicago, IL (within the next couple of days)

      Gerhard

      December 3, 2011 @ 10:08 am | Reply
      • florin:

        Let’s not forget about the Netherlands.

        December 3, 2011 @ 10:22 am | Reply
        • @Florin: aren’t there any good vps providers in holland?

          December 3, 2011 @ 3:10 pm | Reply
      • florin:

        There are, I think, but I am having trouble finding a good KVM provider there, and I think maybe some others are also. Xen I think is InceptionHosting a good low-end, but they cut short their plans for KVM.

        Ideal for me, a Sweden KVM would be, but I see very few low-end offers from there, maybe because prices are a bit bigger.

        December 3, 2011 @ 3:30 pm | Reply
        • Daniel:

          There are a few fine KVM providers in the UK (and I am from the Netherlands).
          The Host House is awesome (KVM) and in Holland we have Tilaa.nl and TransIP.nl, but these are a little bit expensive.

          January 12, 2012 @ 11:25 am | Reply
      • Christian:

        @ExPl0rer I hope you’re not going with OVH in France…

        December 3, 2011 @ 3:42 pm | Reply
        • @Christian: We will be offering a high level product at reasonable prices. OVH would not be any of our preferences either …
          Gerhard

          December 3, 2011 @ 3:58 pm | Reply
  15. Ginger.:

    Gerhard,

    Do you own Edis, or is edis a subsidary of a larger company?

    December 6, 2011 @ 12:13 pm | Reply
    • Hi Ginger,
      I’m the owner of the company and we do not belong to any group.
      Cheers,
      Gerhard

      December 6, 2011 @ 12:41 pm | Reply
      • Ginger.:

        Thank you Gerhard.

        December 6, 2011 @ 2:16 pm | Reply
  16. SwordfishBE:

    I’m very curious what kind of Christmas / New Year promotion EDIS will have ;-)

    December 10, 2011 @ 2:17 pm | Reply
    • Liam:

      They had a double ram for free promotion for black friday ;)

      December 10, 2011 @ 8:05 pm | Reply
    • Hi!
      lets see – it might be related to the launch in U.S.
      Our production system is online already, ony some minor things need to be adjusted …
      stay tuned for a GREAT LAUNCH ;-)
      Cheers,
      Gerhard

      December 11, 2011 @ 3:30 pm | Reply
  17. William:

    Hi all.

    We spoke with our ISP in Italy and the quality of the peerings and transit has been expanded/fixed.
    You should have less traffic through Vienna and Frankfurt now than before and direct peering in Milan and Rome with all ISPs except Seabone/Telecom Italia (which is a Tier1 and does not peer with anyone).

    Have a nice weekend
    William

    December 10, 2011 @ 5:42 pm | Reply
    • Hi Guys!
      To be exact, our upstream carrier is now directly peering with 95 out of 110 available providers.
      If you encounter difficulties from/into certain Italian networks, please send us a traceroute and we will follow-up on that and have it fixed.
      I also tried to post some traceroute examples, but the spam-filter here in the forum ate all my postings ;-) I will try again in separate answers …

      Cheers,
      Gerhard

      traceroute to http://www.e4a.it (80.79.48.186), 30 hops max, 60 byte packets
      1 178.255.155.65 (178.255.155.65) 0.269 ms 0.284 ms 0.299 ms
      2 194-050-094-081.as39912.net (81.94.50.194) 0.983 ms 0.983 ms 0.978 ms
      3 e4a.xs4-cal-e.minap.it (92.60.70.76) 0.891 ms 0.897 ms 0.894 ms
      4 94.47.0.247 (94.47.0.247) 3.517 ms 3.466 ms 3.421 ms
      5 masshosting.e4a.it (80.79.48.186) 3.730 ms 3.725 ms 3.720 ms

      December 11, 2011 @ 3:49 pm | Reply
      • traceroute to http://www.asdasd.it (195.47.199.17), 30 hops max, 60 byte packets
        1 178.255.155.65 (178.255.155.65) 0.320 ms 0.315 ms 0.316 ms
        2 194-050-094-081.as39912.net (81.94.50.194) 0.490 ms 0.498 ms 0.500 ms
        3 asdasd.xs3-cal-b.minap.it (92.60.70.49) 0.695 ms 0.704 ms 0.971 ms
        4 host-7826-66-161.pd.as28929.net (78.26.66.161) 5.268 ms 5.282 ms 5.280 ms
        5 web1.asdasd.it (195.47.199.17) 4.973 ms 4.985 ms 5.336 ms

        December 11, 2011 @ 3:50 pm | Reply
      • traceroute to http://www.retelit.it (217.19.146.19), 30 hops max, 60 byte packets
        1 178.255.155.65 (178.255.155.65) 0.343 ms 0.335 ms 0.340 ms
        2 retelit.mix-it.net (217.29.66.44) 0.653 ms 0.752 ms 0.837 ms
        3 ge3-2.mivivxmr02.retelit.it (217.19.144.181) 0.678 ms 0.725 ms 0.553 ms
        4 217.19.144.134 (217.19.144.134) 1.083 ms 1.910 ms 1.083 ms
        5 217.19.146.19 (217.19.146.19) 2.942 ms 2.950 ms 2.957 ms

        December 11, 2011 @ 3:50 pm | Reply
      • traceroute to http://www.fastweb.it (62.101.76.29), 30 hops max, 60 byte packets
        1 178.255.155.65 (178.255.155.65) 0.345 ms 0.343 ms 0.344 ms
        2 fastweb.mix-it.net (217.29.66.46) 0.361 ms 0.335 ms 0.352 ms
        3 93-63-100-50.ip27.fastwebnet.it (93.63.100.50) 18.437 ms 18.450 ms 18.452 ms
        4 93-63-100-6.ip27.fastwebnet.it (93.63.100.6) 23.367 ms 23.375 ms 23.371 ms
        5 89.96.200.33 (89.96.200.33) 23.455 ms 89.96.200.13 (89.96.200.13) 18.396 ms 89.96.200.33 (89.96.200.33) 23.758 ms
        6 * * *

        December 11, 2011 @ 3:50 pm | Reply
      • traceroute to http://www.garr.it (193.206.158.2), 30 hops max, 60 byte packets
        1 178.255.155.65 (178.255.155.65) 0.279 ms 0.294 ms 0.309 ms
        2 garr.mix-it.net (217.29.66.39) 0.571 ms 0.533 ms 0.587 ms
        3 rt-mi2-rt-rm2.rm2.garr.net (193.206.134.230) 9.964 ms 9.976 ms 10.174 ms
        4 rt-rm2-ru-dir-l1.rm2.garr.net (193.206.138.210) 10.118 ms 10.270 ms 10.420 ms
        5 lx1.dir.garr.it (193.206.158.2) 10.591 ms 10.081 ms 10.099 ms

        December 11, 2011 @ 3:51 pm | Reply
  18. Liam:

    As par twitter/facebook:
    Edis have now launched thier kvm and vserver in chicago!
    http://en.edis.at/virtual-root-server_82.htm

    December 12, 2011 @ 4:38 pm | Reply
    • Dino Suarez:

      Is there a test IP provided for the Chicago location?

      December 12, 2011 @ 5:21 pm | Reply
      • you can test with 149.154.158.1
        cheers,
        Gerhard

        December 12, 2011 @ 5:28 pm | Reply
        • Bob:

          WOW! you even have your own PI block!? Nice!

          Was is easy to get?

          December 12, 2011 @ 8:26 pm | Reply
        • Hi Bob! in between we are running quite some PI /24 – we try to implement our own IP-addresses everywhere – this gives us more freedom if it should be getting time to change an upstream carrier.
          EDIS is RIPE LIR (local internet registry) – So far we were able to get what we asked for, but in general IPv4 addresses are getting less every day.
          greetings,
          Gerhard

          December 12, 2011 @ 9:38 pm | Reply
        • Oh, at the topic: on Thursday/Friday IPv6 will become available natively – the VPN tunnels can finally be switched off.

          This is a copy of the newsletter we sent, announcing maintenance works:

          Ladies and Gentlemen,

          to be able to meet the growing demands of our customers, additional network- and routing-capacity needs to be installed. On December 15th and December 16th 2011, there will be planned maintenance works on the EDIS network backbone. In the given timeframe you may encounter interruptions of network connections up to 15 minutes each. The following maintenance windows have been assigned:

          Thursday, 12/15, 03:00 am – 06:00 am (GMT+1)
          Friday, 12/16, 00:00 am – 02:00 am (GMT+1)

          We kindly ask for your understanding!

          Yours faithfully,
          EDIS support team

          December 12, 2011 @ 9:41 pm | Reply
  19. Dino Suarez:

    Are there plans to bring ipv6 to chicago?

    December 13, 2011 @ 3:41 pm | Reply
    • Hi Dino! IPv6 is not planned right now. In the near future all our production systems will be fully IPv6 enabled.
      Cheers,
      Gerhard

      December 14, 2011 @ 9:20 am | Reply
  20. Nuno:

    I’m expecting the GREAT LAUNCH special for your US VPS :)

    December 14, 2011 @ 12:42 pm | Reply
  21. Alo:

    Testing for about a week and it’s going very well :)

    December 17, 2011 @ 5:12 pm | Reply
  22. Hi guys!!

    Use coupon code “Happy Boxing Day” to pick up your presents: DOUBLE RAM on all new U.S. based VPS orders (VRS + KVM)
    => http://en.edis.at/virtual-root-server_82.htm

    Happy Boxing Day!
    Gerhard

    December 26, 2011 @ 11:25 am | Reply
  23. Dino:

    Until when is this “Happy Boxing Day” coupon valid? A double RAM on other locations offer would be great a great special for New Year.

    December 27, 2011 @ 6:41 pm | Reply
    • Hi Dino,
      the mentioned coupon code was only valid on the boxing day (Dec 26th 2011).
      Just stay tuned for new, interesting offers ;-) feel free to also follow us on http://twitter.com/#!/edisat or facebook.com/edis.at

      Cheers,
      Gerhard

      December 28, 2011 @ 6:29 pm | Reply
  24. Bob:

    Hi.

    Would it be possible to know a test IP for your italian location?

    Thanks!

    January 5, 2012 @ 10:54 pm | Reply
  25. Dissappointed:

    I just signed up at EDIS and their website did not have Canada in their list. So I tried to get through the form by selecting my neighbor, the USA. Strange that every other country seemed to be in the list.

    The admin replied with a request for my passport in exchange for permission to purchase their $4 service. My passport is worth a bit more than -$4 but since I am not shifty character, I didnt forge one to send him. Seems like a great way to chase off legit customers and encourage photoshop skills.

    I signed up at their competition, CHVPS instead. They didnt give me any hassle.

    If I really was a spammer or a bot net etc, I would have chosen an unmetered service. * facepalm *

    I would recommend you stay away from these guys and save a headache.

    January 10, 2012 @ 12:55 pm | Reply
    • Thank you very much for your feedback!

      You have a point that Canada is not listed as Canada, but “Kanada” – which is the German spelling.
      We will add the English spelling “Canada” to the list. Thank you for that!

      We occasionally do ask for a proof of identity (copy of passport, id-card or drivers license) or a prepayment.
      If clients do not reply to our emails, we assume that anonymity is more important …

      Cheers,
      Gerhard

      January 11, 2012 @ 8:57 am | Reply
  26. Dissappointed:

    Kanada? Well I learned something.
    There was no option for a prepayment, all I got was a demand for my passport. By the time I ordered it and then woke up the next day I saw the demand and noticed the VPS trial was already deleted.

    Had you really offered a prepayment option you would have a new customer, other VPS charge before provisioning so this is a non-issue. I doubt anyone appreciates that treatment and sends you their passport.

    So far CHVPS has been performing well for me despite all the bad reviews. I hope they dont let me down, they are cheaper than EDIS.

    January 11, 2012 @ 2:12 pm | Reply
  27. Dino:

    Use paypal and you won’t have problems.

    Their KVM VRS works great except for this

    [root@localhost ~]# wget http://cachefly.cachefly.net/100mb.test
    –2012-01-99 99:99:99– http://cachefly.cachefly.net/100mb.test
    Resolving cachefly.cachefly.net… 205.234.175.175
    Connecting to cachefly.cachefly.net|205.234.175.175|:80… connected.
    HTTP request sent, awaiting response… 200 OK
    Length: 104857600 (100M) [application/octet-stream]
    Saving to: 100mb.test

    100%[======================================>] 104,857,600 1.42M/s in 62s

    2012-01-99 99:99:99 (1.62 MB/s) – 100mb.test

    January 11, 2012 @ 3:07 pm | Reply
    • Liam:

      Which location is this?
      On my austrian last time I checked I got 40-50 MB/s and for Zurich I got 9.5 MB/s.

      The 1.6MB/s doesn’t look right shoot them an email I’m sure they’ll either explain why it’s that speed or fix the issue ;)

      January 11, 2012 @ 3:50 pm | Reply
    • Hello,

      what server are you on? What location?

      I just tested Switzerland:

      Length: 104857600 (100M) [application/octet-stream]
      Saving to: `100mb.test’

      100%[==========================================================================================>] 104,857,600 10.6M/s in 9.8s

      2012-01-11 16:55:52 (10.2 MB/s) – `100mb.test’ saved [104857600/104857600]

      Austria:

      wget http://cachefly.cachefly.net/100mb.test
      –2012-01-11 16:56:44– http://cachefly.cachefly.net/100mb.test
      Auflösen des Hostnamen cachefly.cachefly.net… 140.99.93.175
      Verbindungsaufbau zu cachefly.cachefly.net|140.99.93.175|:80… verbunden.
      HTTP-Anforderung gesendet, warte auf Antwort… 200 OK
      Länge: 104857600 (100M) [application/octet-stream]
      In »100mb.test« speichern.

      100%[==========================================================================================>] 104.857.600 48,1M/s in 2,1s

      January 11, 2012 @ 3:58 pm | Reply
  28. Dino:

    I’m at US KVM server.

    January 11, 2012 @ 11:36 pm | Reply
    • Liam:

      Did you send them an email and get it fixed?

      January 13, 2012 @ 12:31 pm | Reply
    • sorry for that late reply – This seems to be a problem with cachefly in the US.
      I just downloaded something to our US systems from GERMANY:

      drbd-lps-us01:~# wget http://de.edis.at/100mb.bin
      –2012-01-13 13:57:48– http://de.edis.at/100mb.bin
      Resolving de.edis.at… 149.154.159.6
      Connecting to de.edis.at|149.154.159.6|:80… connected.
      HTTP request sent, awaiting response… 200 OK
      Length: 100000000 (95M) [application/octet-stream]
      Saving to: `100mb.bin’

      100%[============================================================================================================================================>] 100,000,000 10.1M/s in 11s

      2012-01-13 13:58:00 (8.87 MB/s) – `100mb.bin’ saved [100000000/100000000]

      Cheers,
      Gerhard

      January 13, 2012 @ 12:59 pm | Reply
      • and from LONDON:

        wget http://uk.edis.at/100mb.bin
        –2012-01-13 13:59:27– http://uk.edis.at/100mb.bin
        Resolving uk.edis.at… 46.17.57.4
        Connecting to uk.edis.at|46.17.57.4|:80… connected.
        HTTP request sent, awaiting response… 200 OK
        Length: 100000000 (95M) [application/octet-stream]
        Saving to: `100mb.bin.1′

        100%[============================================================================================================================================>] 100,000,000 10.2M/s in 12s

        2012-01-13 13:59:39 (7.81 MB/s) – `100mb.bin.1′ saved [100000000/100000000]

        January 13, 2012 @ 1:00 pm | Reply
  29. Liam:

    Must be an issue with cogent…

    2 te1-7.na41.b002281-5.ord03.atlas.cogentco.com (38.104.102.209) 0.605 ms 0.594 ms 0.593 ms
    3 vl3805.mpd02.ord03.atlas.cogentco.com (38.20.49.9) 0.563 ms 0.558 ms 0.560 ms
    4 te0-2-0-6.ccr22.ord03.atlas.cogentco.com (154.54.40.181) 0.551 ms 0.696 ms 0.925 ms
    5 tiscali.ord03.atlas.cogentco.com (154.54.12.166) 0.499 ms tiscali.ord03.atlas.cogentco.com (154.54.11.58) 0.468 ms tiscali.ord03.atlas.cogentco.com (154.54.12.166) 0.483 ms
    6 xe-3-2-0.fra23.ip4.tinet.net (213.200.82.5) 114.517 ms xe-3-1-0.fra23.ip4.tinet.net (89.149.185.205) 113.652 ms 115.241 ms
    7 vip1.fra1.cachefly.net (140.99.93.175) 111.983 ms 110.236 ms 111.933 ms

    January 14, 2012 @ 9:24 am | Reply
    • Dino Suarez:

      Its not a serious problem. The EDIS Chicago location doesnt get directed to the Chicago Cachefly server. Instead when you go to download the testfile you get either a German server or a Canadian server.

      Since the operation of the VPS doesn’t depend on Cachefly, everything is fine ;0

      January 14, 2012 @ 3:22 pm | Reply
      • InsDel:

        It’s a result of Cachefly not having correct GeoIP entries for the Chicago IPs, thus probably directing you (via DNS) to Frankfurt since it’s close to Graz.

        This is why I like CDNs that do anycast HTTP.

        January 14, 2012 @ 3:52 pm | Reply
        • Still interesting, because we were able to achieve full 100 MBit/s downloads from Frankfurt …

          Cheers,
          Gerhard

          January 14, 2012 @ 4:38 pm | Reply
        • @INSDEL: are there any CDN that support database replication or are you using them just for static content?
          best, Gerhard

          January 15, 2012 @ 11:14 am | Reply
      • ;-))

        January 14, 2012 @ 4:42 pm | Reply
  30. Dino:

    Thank you for all the replies.

    I didn’t have to contact them since the server was just a test server.

    @Dino Suarez. I was hesitating to use this US/Chicago KVM for hosting websites because of low port speed but thank you for saying “Since the operation of the VPS doesn’t depend on Cachefly, everything is fine”. I might reconsider things.

    January 15, 2012 @ 10:15 am | Reply
  31. William:

    To follow a bit up with a more technical description (wall of text incoming :) ):

    Since we announce our own /24 in Chigaco over AS35017 (Swiftway, which is in 350E Cermak, in specific in the Steadfast datacenter) which is out of our Austrian RIPE allocation which was assigned around June 2011 and thus had “country: AT” for ca. 5 months some geolocation services see it still Austria (mostly private databases like Cacheflys) but the most used (Maxmind/Worldip) see it as USA (though on the wrong city, something named Amsterdam – not even sure where this is).
    The small routing problems are due to american carriers relieng on LOAs (Letter of Authorization) for IP space annoucements unlike in Asia (APNIC routing objects) and Europe (RIPE route objects) for their routing policy – So the upstream/AS owner (Swiftway in our case) needed to contact the ISPs to fix it.
    This is why in the first week most of our routing in the USA was only Cogent (since they build their filters automatically) but now also others accepted it:

    Level3 now sees the path as “!AS32748 (Steadfast) – AS35017 (Swiftway)”
    HE sees the same, but depending on location over AS4436 (NLAYER) directly into Siwftway.
    Telia seems to use a not optimal path (over AS174 (Cogent) directly to AS35017 (Swiftway)) but this is since both Steadfast and Swiftway do not use Telia – so it is the optimal path (1 AS hop)
    SAVVIS goes over AS174(Cogent) (Since no one with a right mind would pay for Savvis Transit :)))
    BT Global goes AS4436 (NLAYER) directly into Swiftway.
    Sprint uses AS174 (Cogent) again.

    To have some diversity in this list and not only Tier1 (tried the Deutsche Telekom looking glass and the LG server literally died on my query… still down) carriers our Upstreams here in Austria see:
    I3B (AS39912): AS39792 (Anders Business group) – AS32748 (Steadfast) – AS35017 (Swiftway)
    UPC (AS6830): AS4436 (NLAYER) – AS35017 (Swiftway)
    Interoute (AS8928): AS4436 (NLAYER) – AS35017 (Swiftway)

    From our UK (soon also FR) location has a bit strange routing to the US but it seems ok:
    AS39326 (GOSCOMB) – AS2914 (NTT) – AS4436 (NLAYER) – AS35017 (Swiftway)

    So this should be fixed now and the local/state/US routing should better since Steadfast announces it to their peers (Comcast/AT&T in specific) and the Equinix exchanges.

    I hope this at least a bit interesting and not to technical for some :)
    I might open a blog under some edis.at subdomain in future (if Gerhard doesnt have anything against it) for some more technical posts and general server status informations in case something is down, hosted offsite by another ISP that we don’t use (or maybe our UK ISP/Goscomb) – good idea?

    As usual thanks for reading
    William

    January 15, 2012 @ 5:33 pm | Reply
  32. rchurch:

    Does Vserver allow you to mount a Rescue CD-ROM and fix things in it, partition your drive like KVM, VMWare etc, or is it more like OpenVZ in that respect?

    If you have a whole disk image, can you restore it onto VServer partition etc.

    January 15, 2012 @ 7:18 pm | Reply
    • Linux vserver is similar to OpenVZ (“context virtualization”, also called linux virtual containers) – they don’t have a partition on their own – it is most likely a directory.
      KVM, vmware, XEN are based on “full virtualization” and handle their own partitions. On the latter ones you are able to do your own partitioning, …

      Cheers,
      Gerhard

      January 15, 2012 @ 7:40 pm | Reply
    • rchurch:

      I made an query to support have you seen it, are they available at this hour?

      January 15, 2012 @ 9:05 pm | Reply
      • Hi!
        we love our job, but good love sometimes takes longer – sorry for the late reply ;-))
        Cheers,
        Gerhard

        January 15, 2012 @ 9:11 pm | Reply
  33. Rob:

    I’m concerned about the level of personal information demanded, combined with absolutely no privacy policy I could find – not that any privacy policy is to be relied on. Payment is in advance for some months or a year or more. So where is the big risk to justify all the spying? The 10 day delay is of their own making and hardly a good reason to demand a passport copy for example – and why should a paying customer supply a date of birth? The terms and conditions even say if all this data gets out on the net, it is just the customers risk.

    Many of us will not use paypal, so a suggestion: Drop the interrogation, and offer Paysafecard payment or uKash – at least for annual payments. It is instant cleared funds in advance and Edis are still in the driving seat with the off switch for any misuse. Even a small 5% premium would be OK.

    January 29, 2012 @ 2:33 am | Reply
    • William:

      Hi,

      As said in the eMail you get the copies are not saved.
      Collecting the DoB is very common here (and also in Germany and other EU countries)..
      The risk are stolen credit cards/paypals, reversed Paypal transfers, Abuse – We had all this in the last months, since we ask for copies we have had ZERO Abuse and chargebacks.
      If you do not want to supply your Passport (which we respect) we always offer other options, like ID card or even just the Creditcard.

      I personally would have no problem in offering Paysafecard or Ukash – The problem is that anonymous payments always bring abuse (personal expirience!), and the hefty fees they charge at our volumes (Paysafecard 20%+, Ukash 10%+) combined with much more implementation needed (bad or very old APIs).
      Besides that UKash seems to die currently – The website is half dead and the support does not react to any questions…
      Besides that this is also very complicated with our tax here and the money laundering laws of the EU.

      William

      January 29, 2012 @ 10:34 pm | Reply
      • William:

        Forgot to say:
        You can still do a normal (international) bank transfer without supplying any documents, since these can’t be reversed if you pay yearly.

        William

        January 29, 2012 @ 10:35 pm | Reply
      • … and paysafecard does not seem to be a better alternative ;-(

        BUT, we will absolutely look into your suggestions ROB and I’m pretty sure that we’ll find a solution. We respect privacy, but don’t want to attract “interesting people”. And what Will just said: we take a look at the submitted documents, deliver the product and erase the documents provided.

        If anybody has a better idea, we’re open for all suggestions.

        Cheers,
        Gerhard

        January 29, 2012 @ 10:39 pm | Reply
        • ab:

          Have fun quadrupling your prices then for the comedy amounts of fees

          January 30, 2012 @ 1:22 am | Reply
        • ab:

          Seriously, the markup is really really really bad on paysafe and ukash.. and even worse on “pay by text” services from what I can see

          January 30, 2012 @ 1:23 am | Reply
      • Spirit:

        Interesting question raised – no privacy policy.
        It’s not that I doubt in edis.at but out of curiosity isn’t in Austria mandatory Privacy statement for protecting the privacy of collected clients personal data? I can’t find it on your website.
        As example I see on every legal german hosting company site some Data Protection Declaration and I think that this is also directive of EU.

        January 30, 2012 @ 12:49 am | Reply
        • it is not required in austria, but it is a good idea – i guess we add one with a few sentences.

          William, from iPhone & bed :p

          January 30, 2012 @ 12:58 am | Reply
  34. marrco:

    @EDIS: i’m always interested in buying your vps in Italy. Do you have any ETA about fixing the problem that you’re not peering into Italy? You still have have no routing agreements with major providers and telco. So to reach your Milano node from Milano we have to route thru Vienna first and then back to Milano.

    ie. Tracing route to it.edis.at [178.255.155.69]
    [..]
    5 8 ms 8 ms 7 ms 151.6.204.41
    6 16 ms 16 ms 16 ms 151.6.6.146
    7 27 ms 27 ms 27 ms 151.6.1.69
    8 28 ms 27 ms 28 ms 151.6.3.162
    9 54 ms 45 ms 46 ms c49-1.ix2.ffm.de.as39912.net [80.81.192.116]
    10 58 ms 58 ms 58 ms c76-3.ix2.vie.at.as39912.net [81.94.48.145]
    11 88 ms 77 ms 78 ms c76-1.eq1.zur.ch.as39912.net [81.94.48.210]
    12 47 ms 47 ms 47 ms 242-082-143-095.as39912.net [95.143.82.242]
    13 * * * Request timed out.

    January 30, 2012 @ 8:56 am | Reply
    • William:

      Hi,

      The problem was already fixed a long time ago, you use Infostrada (or an ISP with Infostrada as Upstream) which sadly is not present at any Internet Exchanges in Italy itself but prefers to peer in Frankfurt, Germany – That is a problem on their side and not on ours or our ISPs.

      William

      January 30, 2012 @ 9:00 am | Reply
      • marrco:

        Hi William,
        you’re correct, that’s Infostrada/Wind, I guess they are the second largest DSL provider in Italy. Largest is Telecom Italia / interbusiness, the Italian Telco. And it looks to me you have zero peerings with them too.

        5 20 ms 20 ms 22 ms 172.17.10.85
        6 21 ms 23 ms 23 ms pos0-11-0-0.milano26.mil.seabone.net [195.22.192
        .81]
        7 65 ms 41 ms 60 ms te4-1.franco15.fra.seabone.net [89.221.34.121]
        8 42 ms 50 ms 43 ms i3b.franco15.fra.seabone.net [89.221.34.95]
        9 73 ms 77 ms 73 ms c76-3.ix2.vie.at.as39912.net [81.94.48.145]
        10 68 ms 68 ms 68 ms c76-1.eq1.zur.ch.as39912.net [81.94.48.210]
        11 75 ms 74 ms 74 ms 242-082-143-095.as39912.net [95.143.82.242]
        12 * * * Request timed out.

        so you’re NOT connected to the largest part of Italy. I’m not discussing your ability to negotiate peering agreements. Just asking if your node is still isolated from the vast majority of Italian customers.

        January 30, 2012 @ 10:24 am | Reply
        • William:

          No it is not – As said: TI does peer with *ANYONE*, no matter if they are in Italy, Germany or the USA or somewhere else since they are a Tier1:
          http://en.wikipedia.org/wiki/Tier_1_network

          We do have WIND peering by the way:
          edis-it:~# traceroute wind.it
          traceroute to wind.it (193.76.212.157), 30 hops max, 60 byte packets
          1 178.255.155.65 (178.255.155.65) 0.381 ms 0.382 ms 0.383 ms
          2 wind.mix-it.net (217.29.66.9) 4.440 ms 4.526 ms 4.556 ms
          3 151.6.2.81 (151.6.2.81) 184.364 ms 184.377 ms 184.906 ms
          4 151.6.6.126 (151.6.6.126) 36.424 ms 36.376 ms 36.377 ms
          If your ISP prefers an incoming router over Vienna you need to complain to them – not to us.
          Incoming routes are not controllable in BGP for the recieving ISP, only outgoing are.

          My VPS at Seflow does by the way also go over Frankfurt to TI/Seabone so we are certainly NOT alone with this problem.
          The situation with TI will also not change – i will not pay their price they want to charge in Italy since they are exploiting their monopoly, while they offer sub-5eur / Mbit in Austria they charge 2X-4Xeur / Mbit in Italy.

          William

          January 30, 2012 @ 10:45 am | Reply
  35. William:

    We also have now Peering with 99% Participants at MIX and NaMeX and Upgraded peering ports from 100Mbit to Nx1Gbit in Milan.

    http://pastebin.com/hXMqcdXe

    The only ISPs that are unpeered (and will never be peered) are Telecom Italia (does not peer with anyone, Tier1) and Tinet (also Tier1) – Infostrada does not peer either, don’t ask me why though….

    William

    January 30, 2012 @ 9:07 am | Reply
    • marrco:

      William,
      both Telecom Italia and Wind/infostrada *DO* have lots of peerings inside Italy. Maybe not with i3B (Edis host). Since you posted a tracert to garr (the Italian research network) as an example i can guarantee you that both Telecom Italian and Wind/Infostrada/Tinet have direct peerings with garr. Inside Italy, of course.

      ie.
      8 28 ms 26 ms 26 ms 151.6.1.18
      9 28 ms 30 ms 29 ms garr2-nap.namex.it [193.201.29.15]
      10 31 ms 30 ms 31 ms rt-rm2-ru-dir-l1.rm2.garr.net [193.206.138.210]
      11 31 ms 30 ms 29 ms lx1.dir.garr.it [193.206.158.2]

      so telling that you have peering with 99% partecipants at NAMEX too is not correct. Both Telecom Italia and Wind are present at NaMeX (as you can see from the above traceroute) and do have peering agreements there. Like it or not, not peering with them means you’re isolated from the largest part of Italian customers.

      January 30, 2012 @ 10:40 am | Reply
      • William:

        As said above: We *HAVE* WIND peering, If WIND prefers a route over Vienna you need to complain to them – not to us.
        Peering with an education network is wholy different than peering with a normal ISP – Tier1’s (Cogent, Level3, Telecom Italia, Tinet, AT&T, Sprint, NTT) do not peer with normal ISPs regardless of being present at the exchanges since it violates “Tier 1 standards”.

        William

        January 30, 2012 @ 10:50 am | Reply
        • Spirit:

          Why exactly Vienna? I mean Vienna is beautiful old city, but…

          January 30, 2012 @ 11:10 am | Reply
        • marrco:

          @William i just answer here both thread. I guess this is the real problem:

          > The situation with TI will also not change –
          > i will not pay their price they want to charge in Italy since
          > they are exploiting their monopoly, while they offer
          > sub-5eur / Mbit in Austria they charge 2X-4Xeur / Mbit in Italy.

          so you do know your node (a single server, i suppose) in Italy has very poor peerings, not exchanging traffic with the majority of Italian customers because you can’t negotiate favorable peering agreements with the the largest Italian carriers and DSL providers.

          That’s your choice. Your nodes your rules. I just asked if you solved the issue of being isolated from most of Italian customers. You didn’t.

          January 30, 2012 @ 11:10 am | Reply
  36. William:

    @Spirit: i3b has their main peering point in Vienna.

    I consider it to be a “rather good” peering now, sure the situation could improve (any ISP could do some improvements somewhere) – i’m not saying anything against this.
    As said: We HAVE Peerings with WIND, GARR and many others like BT Italia etc. etc. – Hell, we even have “almost” direct peering with Tinet which is next to impossible – Just see the ASNs in this Paste:
    http://pastebin.com/hXMqcdXe
    Neither we, nor i3b, nor anyone else can “peer” with Telecom Italia as commercial ISP – A Tier 1 does. not. peer.
    The way over Vienna adds around 40ms – not very tragic considered much worse situations in Germany with DTAG, France with France Telecom and Spain with Telefonica which often goes to Stockholm, Amsterdam or even New York (CogentLevel3 dispute) before reaching endusers networks.
    We did solve the issue with peering with Wind and others and having i3b adding much more capacity at the exchange points – We can’t do more than this.

    If you have any suggestions for another ISP with perfect peering in Italy that announces our /24 IP space i am glad to consider relocating the servers to them.

    William

    January 30, 2012 @ 11:26 am | Reply
    • marrco:

      > We HAVE Peerings with WIND

      but Wind don’t have peerings with you. I posted the traceroute to prove it. And they (wind/infostrada/libero.it) are among the top5 largest DSL providers in Italy, maybe the second. Yeah, it’s their fault, i know, you have probably a single server colocated in Italy, and you’re not going to try to ask them to fix the issue. It’s their problem. Never your fault.

      This is what i call a bad attitude. Additionally adding 40ms to pass through Vienna is quite a lot. Almost any other provider in Europe will give better results than trying to connect to your isolated node in Italy. But you keep thinking it’s not your fault.

      > If you have any suggestions for another ISP with perfect
      > peering in Italy that announces our /24 IP space i am
      > glad to consider relocating the servers to them.

      sorry, i’m not in that business, i’m just putting a huge warning on your offer that your Italian node has no peerings with (at least) Telecom Italia and Wind, so most part of Italy will have to route through Germany than Austria than Switzerland and back to Italy again. A vps in Italy disconnected from Italy. Even edis.de/at are faster from inside Italy than it.edis

      If i can suggest a provider that has great connectivity inside Italy is OVH, and on kimsufi.it you get a real dedi starting at 14.99 per month. I understand it’s a hard market, and you try not to spend for a good location with peering agreements, but again, even if you say you have (and i believe you) a peering agreement with with it’s just not working.

      4 8 ms 7 ms 8 ms 151.6.225.65
      5 7 ms 7 ms 7 ms 151.6.204.41
      6 16 ms 15 ms 15 ms 151.6.6.146
      7 27 ms 27 ms 27 ms 151.6.1.69
      8 27 ms 26 ms 27 ms 151.6.3.162
      9 109 ms 166 ms 46 ms c49-1.ix2.ffm.de.as39912.net [80.81.192.116]
      10 59 ms 59 ms 58 ms c76-3.ix2.vie.at.as39912.net [81.94.48.145]
      11 79 ms 247 ms 225 ms c76-1.eq1.zur.ch.as39912.net [81.94.48.210]
      12 46 ms 46 ms 46 ms 242-082-143-095.as39912.net [95.143.82.242]
      13 * * * Request timed out.

      January 30, 2012 @ 5:47 pm | Reply
      • William:

        No, this is wrong – A peering is always both sides, a single side peering is not possible technically.
        So i have no idea why Wind prefers another route – only their noc can answer this.

        >and you’re not going to try to ask them to fix the issue
        I would if i could.

        >If i can suggest a provider that has great connectivity inside Italy is OVH
        OVH is not in Italy, all OVH servers are physically in France despite having geolocated IPs.

        >and you try not to spend for a good location with peering agreements
        Trust me, our colocation is _damn_ expensive, over 400euro per Server – with even only a few TB Traffic – As said before, Italian ISPs don’t want to deal with us, even our Italian speaking staff was not able to get even any pricing (yes, just simple pricing) from the “big players” like Wind and BT….

        As for your WIND route: I message I3B and ask them what the problem is, they will message WIND, and in under a week it will be fixed – However, i, they, we, anyone, can’t and won’t do anything against Telecom Italia since it is de-facto impossible to get peering with them.

        William

        January 30, 2012 @ 5:54 pm | Reply
        • marrco:

          Thx william. I’m looking forward for buying a vps with it.edis, but it will be useless until you gain some peering with Telecom Italia. As you said they are the de facto monopolist here. About OVH they have a private network really fast connecting milano mix to their rubaix datacenter, and they have been able to negotiate peerings with Wind too, i think via fastweb.
          5 7 ms 7 ms 7 ms 151.6.204.53
          6 17 ms 15 ms 15 ms 151.6.7.146
          7 15 ms 16 ms 15 ms FASTWEB-MIOT-N02-po01.wind.it [151.6.0.78]
          8 16 ms 16 ms 17 ms ovh.mix-it.net [217.29.66.67]
          9 17 ms 16 ms 16 ms mil-5-6k.it.eu [94.23.122.251]
          10 16 ms 16 ms 17 ms 46.105.198.1

          Btw, this traceroute to Edis Italy is a little different than the previos. HTH

          5 7 ms 7 ms 7 ms 151.6.204.41
          6 24 ms 15 ms 15 ms 151.6.6.106
          7 30 ms 29 ms 29 ms RMID-B01-RMID-T02-po01.wind.it [151.6.1.74]
          8 28 ms 59 ms 27 ms 151.6.3.10
          9 62 ms 62 ms 63 ms c49-1.ix2.ffm.de.as39912.net [80.81.192.116]
          10 74 ms 74 ms 74 ms c76-1.ix1.vie.at.as39912.net [95.143.84.209]
          11 52 ms 53 ms 54 ms c72-1.ava.mil.it.as39912.net [81.94.58.178]
          12 54 ms 54 ms 54 ms c72-1.mix.mil.it.as39912.net [81.94.50.193]
          13 53 ms 53 ms 53 ms 178.255.155.66

          if you need tests, trace or anything don’t hesitate to contact me. You have my email.

          January 30, 2012 @ 7:28 pm | Reply
  37. Dino:

    One warning about the edis VPS: unless you specify in the order page, the VPS will be billed for 2 months! Also the cancellation time is 30 days, how ridiculous, this means you must cancel your VPS in above 30 days or else they will bill you for another month. Though these are all written in the small print, this is still a bad business practice for me knowing that VPS providers in US do not have these I-WANT-TO-LEECH-YOUR-MONEY practice. On top of that is the very slow support response time. The average response time is 12 hours!

    January 30, 2012 @ 11:56 am | Reply
    • Hello Dino,
      I hope you are feeling better now and you enjoyed the moment when you pressed the submit button.
      We respect your opinion and nobody is forcing you to host with us. We particularly like the passage with 12 hours response time.
      well done!

      Looking at what you post in other threads, it almost feels like you are working for one of our competitors.
      Once again, great job Dino.

      Cheers,
      Gerhard Kleewein (CEO @EDIS)

      January 30, 2012 @ 12:05 pm | Reply
    • Dino:

      Can you give the URL of that other ‘threads’ you were talking about? I hope you verified that it was really me whom you saw at other thread and not some other Dino before you pressed the submit button.

      Thank you, yes I am feeling better now that I have warned people your I-WANT-TO-LEECH-YOUR-MONEY ‘small print’. I particularly like your passage of liking my 12 hours response time passage, because it’s true based on my experience.

      It’s true that nobody is forcing me to host with you that is why after being jailed from your 2-month I-WANT-TO-LEECH-YOUR-MONEY practice, I am running away now from you/EDIS/nightmare. Thanks for the memories.

      Boom,
      Dino

      January 30, 2012 @ 12:19 pm | Reply
      • I’m pretty sure you will find a provider who is more compatible with you.

        You are so right – EDIS is pure RIPP-OFF and I am the gangster boss here ;-)
        I invented the I-WANT-TO-LEECH-YOUR-MONEY practice myself.

        Have a nice day,
        Gerhard

        January 30, 2012 @ 12:27 pm | Reply
      • Dino:

        Sorry Gerhard but you do not understand what I am saying, I am just warning people about your 30 month cancellation time, your 2-month minimum signup and the slow response time, that’s all. Which are all true.

        And now, guess what, you are starting to sound like a 10 year old. Stand your ground, please. I just wanted you/EDIS to become better.

        BTW, your control panel seems stucked at year 1900. :)

        January 30, 2012 @ 12:36 pm | Reply
        • I know ;-)

          btw: we try to answer our tickets within 30 minutes to max. 2 hours – on weekends it takes longer, indeed.
          yes, there is a 30 days cancellation notice, but we need to define it somehow to give a guideline.
          We try to attract clients, who stay with us for longer than a month. I agree that our services are not recommendable to vps-hoppers who change from one provider to another every couple of days.

          The admin-interface is currently being re-designed and remodeled entirely. ETA around 3 months (can be 4 months)
          We also work on a more flexible billing-system, but this is the hardest point if you have a grown system that is not that flexible. I personally would wish for a realtime billing module, but Rome wasn’t built in one day, …

          Best wishes,
          Gerhard

          January 30, 2012 @ 12:48 pm | Reply
        • Dino:

          That’s the EDIS I have known! :) Goodluck! My best wishes for your growth.

          January 30, 2012 @ 12:53 pm | Reply
        • Thank you very much!
          Gerhard and the EDIS team

          January 30, 2012 @ 12:57 pm | Reply
        • Tom Robbins:

          “30 month cancellation time”

          You sure you mean that like you’ve written it?

          January 30, 2012 @ 6:08 pm | Reply
        • was obviously a mistake – he meant 30 days (1 month)

          Gerhard @ EDIS

          January 30, 2012 @ 6:10 pm | Reply
  38. Jinx:

    What are the server specs of the US KVM?

    February 5, 2012 @ 2:19 pm | Reply
  39. Jinx:

    Also, do you have any SLA or uptime guarantee?

    February 5, 2012 @ 2:52 pm | Reply
  40. konoko:

    We’d like to get hosting at Edis but the 30-day cancellation notice, which requires to fax a form, is holding us. It’s an added work and international fax costs money. Why you don’t accept email?

    With other hosts it’s as simple as not paying and they close the site. What I’d like to know is what you would do if a customer sends and email to close the account in let’s say 1 week? or will not pay the next billing cycle (assuming it’s monthly)?

    Do you pass the account to a collection agency like 1and1.com? How do you enforce this policy?

    Thanks!

    February 6, 2012 @ 12:52 pm | Reply
    • Rex:

      “What I’d like to know is what you would do if a customer sends and email to close the account in let’s say 1 week?”

      You need to pay another month. 30-day cancellation notice. Sucks meh?

      February 6, 2012 @ 1:57 pm | Reply
      • I’m wondering, if a 30 days notice is so hard to understand.
        If you do not agree to our terms and conditions, that’s ok.
        nobody is forcing you to order with us.

        Gerhard

        February 6, 2012 @ 2:46 pm | Reply
  41. Hi Konoko,

    we do accept cancellations by email if they contain
    client-id, password and IP-address (or ID of the server)

    We require proper cancellations as you are signing a contract with us.
    Non payment is not acceptable as a cancellation.

    Best regards,
    Gerhard

    February 6, 2012 @ 1:11 pm | Reply
    • breton:

      > We require proper cancellations as you are signing a contract with us.
      What, with signing the papers and lawyers and stuff?

      February 6, 2012 @ 1:59 pm | Reply
      • William:

        Yes, exactly, like at larger dedicated orders or custom configurations etc…

        William

        February 6, 2012 @ 2:00 pm | Reply
      • GUYS … PLEASE READ:

        we do accept cancellations by email if they contain
        client-id, password and IP-address (or ID of the server)

        Gerhard

        February 6, 2012 @ 2:45 pm | Reply
        • Rex:

          @Gerhard

          Do you accept cancellation by emai…. Just kidding. :)
          People really has to learn to read, with some spice of logic.

          Thank you on the increased bandwidth. Read the newsletter today. You/EDIS seem to be really better than buyvm/whatever.

          February 6, 2012 @ 3:01 pm | Reply
  42. Koko:

    I’m new to vps and would like to try your server but it’s limited to 4 hours.

    For experts this may be enough but for newbies like me installing/configuring will be like “forever”. Is there possibility to try for 2 days (48 hours)?

    I’m particularly interested to have KVM Starter (with 512MB RAM) for what I think is sufficient for my need:
    1. Webmin
    2. ISPconfig2 to manage 2 sites for a start

    February 8, 2012 @ 3:18 am | Reply
    • Hi Koko,

      thank you very much for your inquiry! Usually our clients use these 4 hours to test bandwidth, cpu- and hdd speeds. What you plan to install will run properly anyway, but if you need to have a 2 days evaluation, that’s absolutely OK for us ;-) We will start the contract 3 days after you placed the order. If you cancel prior to that, you don’t pay. Would that be OK for you? If you agree, please place an order with us and send us an email to office@edis.at to make us aware of who you are and that we agreed on the 2 days trial here on LEB.

      Best wishes,
      Gerhard @ EDIS

      February 8, 2012 @ 8:21 am | Reply
  43. William:

    @marrco
    The inbound problem with WIND has been corrected, it should route direct now – Their peering session was not set up corrently.
    Telecom Italia follows.

    William

    February 13, 2012 @ 3:01 pm | Reply
  44. Hi guys!
    Just in case you did not notice yet … we changed our VPS billing system to whmcs … this means: realtime invoicing, online paypal billing, no more stupid cancellation times, more convenience for you and for us … and, (I almost forgot the mention that) an easy to use shopping cart for our VPS ;-) YEAH!
    https://manage.edis.at/whmcs/

    Thank you very much to all of you – YOU are the driving force behind these developments ;-)
    Cheers,
    Gerhard @ EDIS

    March 10, 2012 @ 9:25 am | Reply
  45. Q:

    What happens to does who requested for the cancellation of their products before you moved to the new billing system? Do they need to request for cancellation again?

    March 11, 2012 @ 8:12 am | Reply
    • @Q
      No, you don’t need to cancel again – information about cancellations have been migrated as well.
      Cheers, Gerhard

      March 15, 2012 @ 10:39 pm | Reply

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