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Enotch Networks – $4.47 512MB OpenVZ VPS Exclusive Offer

Tags: , , , Date/Time: May 19, 2010 @ 6:06 am, by LowEndAdmin

eNotch Networks Ervin from eNotch Networks wrote to me about their exclusive offers for LowEndBox readers. Man, I am getting multiple of those emails every week and I am trying to post them here when I have time outside my job, family and other projects. However this exclusive offer appears to be pretty good value. When asked about recurring discount in their latest offer on WHT, eNotch Network replied that there is no recurring discount. But thanks to Ervin/eNotch Networks who is now giving us 25% off using coupon code LowEndBox.

That means their “Hades” package is now just $4.47/month, and you get

  • 512MB guaranteed memory
  • 20GB storage
  • 10Mbps unmetered bandwidth
  • 2 IP addresses
  • OpenVZ

You can also specify a 3rd IP for free when you sign up. Servers are in New York with Cogent (I guess that explains the cheap bandwidth). There are some other discussions from our last blog post (wthi UnixBench results) which you might wish to check out.

The original owner of LowEndBox known as "LowEndAdmin" or "LEA" for short founded LowEndBox in 2008 and created the concept of hosting applications on low resource "Low End Boxes". After creating the roots of the community that we know today, "LEA" stepped aside and allowed others to carry the torch forward.

109 Comments

  1. Bob:

    Anyone familiar with how they deal with cancelling an account?.. or late payment?

    I was about to sign up, but I don’t wanna find out they charge $50-$100 if you let payment go a day late.. or don’t allow you to cancel without like a 30 day warning.

    If its simply prepay, and if you don’t pay for the next month they shut you down (without any charges) then I am sold, and will sign up today.

    May 19, 2010 @ 8:01 am
  2. Sandro:

    I’m interested on that too.

    Plus how long will this offer last?

    May 19, 2010 @ 11:45 am
  3. innya:

    I have a hades account with Enotch when they did last promotion. They are good. support is slow.

    From their TOS, they may allow following although they may routinely check on your files for any illegal activities on their VPS nodes.
    IRC is allowed.
    Legal Torrents are allowed.
    Proxies are allowed.

    But you may double check with their tech support.
    I don’t have any of them so not sure.

    May 19, 2010 @ 6:08 pm
  4. Bob:

    Ok, I e-mailed enotch, to sum things up, you don’t have to worry about any crazy late charges, etc. I think I will be giving them a shot, the prices kinda scare me tho, how much can you really expect from a <$5 a month VPS with 512mb RAM and a 10mbps connection?

    Anyway, here's their response to my questions (BTW they responded to an questions sent at ~5 AM EST, at 8:17 AM… can't ask for much better than that from a NY based company)

    We send account invoices 5 days prior to the due date. You will get 1 grace day to pay that invoice. From there you have a total of 7 days before your account will be removed from our network.

    We do have a 2% late fee in our system which is not really geared towards of our VPS product line but it would only be 2% of 5.95/monthly which is far from 50.00 that other providers charge.

    I expect this offer to last at least 6-12 months if LowEndBox permits. :)
    Hopefully this helps.

    May 19, 2010 @ 6:13 pm
  5. Sandro:

    thank you Bob :)

    May 19, 2010 @ 6:52 pm
  6. Dirk:

    Coupon doesn’t work on annual payment :-(

    May 19, 2010 @ 7:46 pm
  7. Thanks to all for jumping on this promotion. This is our way of giving back to LowEndBox readers. Also to “innya”, I would like to know which ticket(s) you’ve submitted to our team that have experienced a delay. Everything we do from a support nature is tracked by 100% SLA. We have true 24/7 support as well as phone support as an option in addition to the live support which we added months ago. So it’s a bit hard to imagine that support is slow or unavailable in any way. Anyways, I need the detail so that I can track down and validate that claim. If you can please submit a ticket with the related information.

    Again, thanks to all! We should be activating all orders shortly.

    May 19, 2010 @ 8:04 pm
  8. earl:

    Well it’s been about 17hrs.. and I’m still waiting for my VPS to get setup!!

    May 20, 2010 @ 12:22 am
  9. The same – more than 12 hours passed as stated in KnowledgeBase, but VPS is still in ‘Pending’ state.

    Waiting.

    May 20, 2010 @ 1:10 am
  10. innya:

    Sorry, That was my bad. I mixed up with virpus support respond.

    Enotch support ticket(#236476) has been taken care of by Matt Pearson.
    The ticket was responded in 10 minutes.
    That was back in 02/16/2010 16:38.

    May 20, 2010 @ 4:38 am
  11. Well, I also ordered as soon as I saw this post and still don’t have the VPS. I do have the e-mail that said they will make it up to me for the delay, though. They seem to be out of nodes and are setting up new ones.

    I guess that the vps providers can suffer from a lowendbox effect :)

    May 20, 2010 @ 6:28 am
  12. Note: Enotch has notified everyone with VPS in pending setup state, apologized and assured they will do whatever possible to handle the setup requests influx. If Enotch doesn’t mind, I can cite the message here.

    May 20, 2010 @ 7:02 am
  13. @Admin

    Hey how did you get that 3rd additional ip free. Coz i can’t seem to get the same when i tried it. Any expert comments :)

    May 20, 2010 @ 2:26 pm
  14. innya:

    You have to open the support ticket to request for 3rd IP#.

    May 20, 2010 @ 3:55 pm
  15. Looks like due to the delay, the customers on waiting list are getting third IP as compensation anyway.

    May 20, 2010 @ 5:14 pm
  16. The VPS has been finally set up. The support reaction is very fast and, as promised, I was granted an additional IP for the delay.

    Detailed review will follow after several months of using their services. So far, I am very pleased with their attitude.

    May 21, 2010 @ 6:12 am
  17. king:

    Konstantin Boyandin,

    May I ask, whether you got “clean” IPs from them? I mean, the IPs are not blacklisted on major blacklist (maybe you could check on http://mxtoolbox.com/blacklists.aspx )

    I consider to get VPS from them and use it as mail server. Thanks :)

    May 21, 2010 @ 6:22 am
  18. I am still waiting for my VPS… :/

    May 21, 2010 @ 7:11 am
  19. Thanks to all for your patience during this time. All orders have been activated. You should have the VPS login information by now. If not please contact support.

    May 21, 2010 @ 7:33 am
  20. Zlayer:

    @king, I’ve checked my IP’s and all three of them are clean :)

    The VPS seems to be ok, responsive and everything. Like Konstantin here, I plan to test the VPS for a few months and then switch completely.

    May 21, 2010 @ 8:33 am
  21. 2 king: yes, all the IPs I have received are clean – checked with the tool you’ve mentioned and at Spamhaus as well.

    May 21, 2010 @ 8:58 am
  22. mina:

    “Our Network consists of multiple gigabit connections with Level 3, Global Crossing and Sprint carriers. ”

    However, according to information here they are single homed on Cogent datacenter, is that right? So they don’t have real interconnection between Level3/GBLX/Sprint, so everything goes thru cogent.

    Please someone test traceroute to 4.68.95.11 / 207.218.55.80 and 208.24.22.50.

    May 21, 2010 @ 11:43 am
  23. Zlayer:

    Traceroutes:

    [root@zladuric src]# traceroute 208.24.22.50
    traceroute to 208.24.22.50 (208.24.22.50), 30 hops max, 40 byte packets
     1  38.108.125.7 (38.108.125.7)  0.192 ms  0.058 ms  0.047 ms
     2  gi1-24.ccr01.jfk03.atlas.cogentco.com (38.104.70.125)  0.343 ms  0.493 ms  0.441 ms
     3  te2-2.mpd01.jfk01.atlas.cogentco.com (154.54.25.17)  0.509 ms  0.492 ms te2-2.ccr02.jfk01.atlas.cogentco.com (154.54.25.21)  0.441 ms
     4  te0-4-0-6.ccr21.jfk02.atlas.cogentco.com (154.54.40.34)  0.865 ms te0-3-0-7.ccr21.jfk02.atlas.cogentco.com (154.54.7.69)  0.765 ms te0-4-0-6.mpd21.jfk02.atlas.cogentco.com (154.54.1.174)  0.748 ms
     5  te2-7.ccr01.jfk07.atlas.cogentco.com (154.54.1.134)  0.713 ms te7-1.ccr01.jfk07.atlas.cogentco.com (154.54.27.206)  0.671 ms te2-2.ccr01.jfk07.atlas.cogentco.com (154.54.1.218)  0.693 ms
     6  144.232.8.181 (144.232.8.181)  0.887 ms sprint.jfk07.atlas.cogentco.com (154.54.14.34)  1.002 ms 144.232.8.181 (144.232.8.181)  0.820 ms
     7  144.232.4.94 (144.232.4.94)  0.953 ms  0.933 ms 144.232.4.96 (144.232.4.96)  1.002 ms
     8  144.232.18.208 (144.232.18.208)  8.410 ms sl-crs2-pen-0-0-3-0.sprintlink.net (144.232.20.95)  14.430 ms sl-crs2-pen-0-8-3-0.sprintlink.net (144.232.20.97)  12.122 ms
     9  sl-crs1-rly-0-1-3-0.sprintlink.net (144.232.18.186)  14.232 ms  14.149 ms  8.959 ms
    10  sl-crs1-dc-0-2-0-0.sprintlink.net (144.232.25.20)  13.999 ms  8.033 ms  7.932 ms
    11  sl-crs1-ffx-0-15-0-0.sprintlink.net (144.232.24.53)  18.878 ms  19.541 ms  18.765 ms
    12  sl-crs1-orl-0-15-2-0.sprintlink.net (144.232.24.62)  32.633 ms sl-crs1-orl-0-0-0-0.sprintlink.net (144.232.19.251)  34.163 ms  34.410 ms
    13  sl-sprin881-320471-0.sprintlink.net (144.223.33.34)  33.106 ms  33.915 ms  34.023 ms
    14  * * *
    
    [root@zladuric src]# traceroute 207.218.55.80
    traceroute to 207.218.55.80 (207.218.55.80), 30 hops max, 40 byte packets
     1  38.108.125.7 (38.108.125.7)  0.207 ms  0.057 ms  0.051 ms
     2  gi1-24.ccr01.jfk03.atlas.cogentco.com (38.104.70.125)  0.517 ms  0.496 ms  0.469 ms
     3  te2-2.ccr02.jfk01.atlas.cogentco.com (154.54.25.21)  0.552 ms  0.531 ms  0.496 ms
     4  te0-3-0-7.ccr22.jfk02.atlas.cogentco.com (154.54.24.150)  0.712 ms te0-4-0-6.ccr22.jfk02.atlas.cogentco.com (154.54.40.38)  0.846 ms  0.774 ms
     5  te0-0-0-6.ccr22.dca01.atlas.cogentco.com (154.54.26.2)  7.097 ms te0-1-0-7.ccr22.dca01.atlas.cogentco.com (154.54.6.13)  7.506 ms te0-1-0-3.ccr22.dca01.atlas.cogentco.com (154.54.2.133)  7.456 ms
     6  te0-2-0-1.ccr22.iad02.atlas.cogentco.com (154.54.7.158)  7.940 ms  8.090 ms te0-0-0-1.ccr22.iad02.atlas.cogentco.com (154.54.26.134)  7.879 ms
     7  te8-1.ccr02.iad01.atlas.cogentco.com (154.54.31.234)  33.957 ms  33.973 ms  33.966 ms
     8  te2-3-10GE.ar5.DCA3.gblx.net (64.212.107.89)  7.960 ms  8.055 ms  7.867 ms
     9  * * *
    
    [root@zladuric src]# traceroute 4.68.95.11
    traceroute to 4.68.95.11 (4.68.95.11), 30 hops max, 40 byte packets
     1  38.108.125.7 (38.108.125.7)  0.207 ms  0.055 ms  0.049 ms
     2  gi1-24.ccr01.jfk03.atlas.cogentco.com (38.104.70.125)  0.473 ms  0.449 ms  0.423 ms
     3  te2-2.mpd01.jfk01.atlas.cogentco.com (154.54.25.17)  0.699 ms  0.647 ms  0.596 ms
     4  te0-3-0-7.mpd21.jfk02.atlas.cogentco.com (154.54.24.146)  0.713 ms  0.771 ms te0-4-0-6.mpd21.jfk02.atlas.cogentco.com (154.54.1.174)  0.657 ms
     5  te9-1.mpd01.jfk05.atlas.cogentco.com (154.54.31.2)  1.020 ms te4-7.mpd01.jfk05.atlas.cogentco.com (154.54.6.50)  0.801 ms te4-8.mpd01.jfk05.atlas.cogentco.com (154.54.7.14)  0.877 ms
     6  Te-8-1.car2.NewYork1.Level3.net (4.68.111.45)  0.736 ms  0.710 ms  0.768 ms
     7  vlan79.csw2.NewYork1.Level3.net (4.68.16.126)  11.611 ms vlan89.csw3.NewYork1.Level3.net (4.68.16.190)  0.727 ms vlan79.csw2.NewYork1.Level3.net (4.68.16.126)  11.522 ms
     8  ae-64-64.ebr4.NewYork1.Level3.net (4.69.134.113)  11.334 ms ae-74-74.ebr4.NewYork1.Level3.net (4.69.134.117)  11.091 ms ae-94-94.ebr4.NewYork1.Level3.net (4.69.134.125)  11.163 ms
     9  ae-6-6.ebr2.NewYork2.Level3.net (4.69.141.22)  1.092 ms  1.038 ms  1.188 ms
    10  ae-2-2.ebr1.Chicago1.Level3.net (4.69.132.65)  30.755 ms  30.562 ms  30.569 ms
    11  ae-6-6.ebr1.Chicago2.Level3.net (4.69.140.190)  26.028 ms  25.819 ms  26.191 ms
    12  ae-3-3.ebr2.Denver1.Level3.net (4.69.132.61)  55.153 ms * *
    13  ge-9-0.hsa1.Denver1.Level3.net (4.68.107.35)  50.314 ms  49.635 ms ge-9-2.hsa1.Denver1.Level3.net (4.68.107.163)  50.095 ms
    14  4.68.94.18 (4.68.94.18)  50.803 ms  50.059 ms  50.760 ms
    15  4.68.94.33 (4.68.94.33)  51.088 ms  50.601 ms  50.913 ms
    16  * * *
    
    May 21, 2010 @ 12:10 pm
  24. annas:

    does this coupon only works for new members?
    it was sucessfully applied,
    but on the invoice stated that i have to pay $5.95???

    May 21, 2010 @ 12:37 pm
  25. All my 3 IPs are clean as well.

    May 21, 2010 @ 2:55 pm
  26. Ordered the Hades package 18 hours ago, still waiting for welcome letter. Sent a mail to support 6 hours after ordering and was told that “vps accounts can take upto 12 hrs”. Their support is really quick, got a reply even before gmail could show the automated reply. Just wish they could give the vps sooner.

    May 22, 2010 @ 5:48 am
  27. Eric:

    I ordered mine roughly 9 hours ago (still under the 12 hours). Hoping everything goes smoothly :)

    May 22, 2010 @ 6:48 am
  28. earl:

    It took a day and a half to setup my account! but it’s worth the wait..

    May 22, 2010 @ 6:59 am
  29. Eric:

    24 hours and counting…

    May 22, 2010 @ 9:10 pm
  30. Adrian:

    Seems like a good offer. I ordered one yesterday and they provisioned it over night. Come across a few problems e.g. hostnames not being set correctly from the control panel but the main issue is with the time on the server being three hours out after setting the correct timezone. They haven’t configured it to allow NTP to be run from within the VPS so I’m relying on them to fix it however I’ve just got a response from support saying that as it’s unmanaged I would need to upgrade my package to get that kind of support.

    Not impressed. I notice they have a 7 day satisfaction money back guarantee. Hopefully I won’t have to use it.

    May 22, 2010 @ 10:17 pm
  31. Salman:

    Well, its been 25 hours now and I am still waiting for vps details. I talked to someone on chat about 12 hours ago and I was told I will get my details shortly. I submitted my ticket about 6 hours ago and so far there has been no reply..

    I am afraid I made a mistake by signing up with them. Especially when I had to move one site from another provider to this VPS.

    I am so disappointed. :(

    May 23, 2010 @ 12:17 am
  32. Adrian:

    Update on the above issue, they’ve changed the config to allow me to run ntpd and update the time within the vps myself. Problem resolved.

    May 23, 2010 @ 11:12 am
  33. @Adrian — do they actually allow you to run ntp inside an OpenVZ VE? I would not think that is possible…

    May 23, 2010 @ 11:52 am
  34. Adrian:

    Yes, it’s possible. It’s not the preferred option, ideally you would have the hosts synced correctly but you can configure it on the host side to allow it using:

    vzctl set 123 –capability sys_time:on –save

    Substituting the correct ID. This has to be done while the VPS is down. Before they had done this, I just got Operation not permitted errors when trying to use ntpdate/date commands. Now it all works fine from within the VPS.

    May 23, 2010 @ 12:51 pm
  35. Salman:

    Their support is killing me ..
    I wanted to rebuild VPS with “HostinaBox” template but it went offline. I tried again but same thing happened.
    I submitted the support ticket it has been 6 replies back and forth. What they do is, rebuild vps with “centos-5.4-x86_64” and reply me that it has been done. :(

    Do you guys know what is the direct login URL to their VPS panel?? The VPScp.php within WHMCS is not working properly for me. (Slow speed and can’t rebuild)

    May 23, 2010 @ 12:56 pm
  36. Adrian:

    @Salman, that’s the only one I’ve seen on there. Then from that page click on rebuild on the right. I’ve not seen any alternative panel.

    I’ve rebuilt a couple of times with no problems.

    May 23, 2010 @ 1:31 pm
  37. @Adrian – You did not mention that you needed this activated in the order comments. In fact out of all the orders that have come in this week you are the only one who has requested to manage the time device within your container.

    @Salman – You did not mention that you needed the vps activated immediately. We normally run automatic activation but we disabled it temporarily to support the new nodes being setup. You did open a ticket but our sales does not run 24/7 through the weekend however we have been doing our best to get all orders activated in a timely fashion.

    This is the entire purpose of having a comments section. It is indended to make the service provider aware that you need special handling. This was not used in either case other than to collect the 3rd IP.

    May 23, 2010 @ 3:19 pm
  38. Adrian:

    Interesting, I don’t think requiring the correct time on the server comes under special requirements. I didn’t request specifically to manage the time myself, I asked if you could either sort it out on the host or let me set the time myself.

    Anyway, I’m happy with the set up and would recommend it to others based on experience so far.

    May 23, 2010 @ 3:30 pm
  39. Sandro:

    so basically if I wanna change the time of the VPS I can’t on activation?

    May 23, 2010 @ 6:30 pm
  40. @Adrian — thanks for letting me know. I did not know that it is possible on an OpenVZ VE that you can manage your own drift.

    @EnotchNET — I believe Adrian would not want to run his own NTP if the host server has its time sync’ed properly.

    May 23, 2010 @ 11:28 pm
  41. Chris:

    I ordered on Saturday, sent a ticket to sales this morning (Monday) at 7:47 and still no order and no response.

    Ticket #397758 if someone cares to look.

    Chris

    May 24, 2010 @ 5:23 pm
  42. Josh:

    It’s been 17 hours.. and still waiting, my hades still in pending status. Already open support ticket (Ticket ID: 728844), but seems nobody there.

    May 26, 2010 @ 12:33 pm
  43. Bob:

    So my first weeks impressions aren’t too great. Honestly haven’t done much with the server, but whenever I am logged in via SSH there is a significant delay between me pressing a button and something actually happening. Considering I am located in New York (literally 20 min from the server) I’m not very happy. Again, at this price, not a surprise.. I’m guessing these VPS are oversold (at least in respect to CPU processing power). I’ll have to mess around more, but so far I’m planning to cancel soon. Just to note, my other VPS from rapidxen is running much smoother, and quicker (with 1/4th the RAM, and 1/5 the connection…)

    May 26, 2010 @ 2:16 pm
  44. @Bob – Have you opened a ticket? Have you tried using the full assigned ram, hard disk or connection speed? Until one of those things are impacted then your reference to being oversold is null. BTW, you cannot compare a Xen guest to an OpenVZ VE in terms of performance. We have no other compliants in terms of performance.

    May 26, 2010 @ 2:53 pm
  45. Well, all 3 IPs are clean, everything is running fast and smooth, I’m using this VPS for one week or so, but I really like it! (OH btw, I’m SSHing from the other side of the world – Turkiye – on a 1024/256 adsl connection and with 20 web pages open at the same time generally, but still not slow at my side)

    May 27, 2010 @ 5:54 am
  46. Ivan Gudym:

    I use this VPS about two month. Support good enough, but network is bad.

    Look at monitor.us report:

    Test Name Type Tag Uptime Avg Resp Time Failures Count
    xxxxxxx.com.ua_http http Default 97.76% 1292.59 15

    May 27, 2010 @ 10:02 am
  47. Jamie:

    It’s been over 24 hours since I ordered mine (Hades) and it’s still pending. Ticket #454462 if anyone wants to look at it

    May 27, 2010 @ 10:39 am
  48. Josh:

    Jamie, i got my vps just right after post my ticket here :)

    May 27, 2010 @ 3:09 pm
  49. I have been waiting for over 36 hours now for my order.

    When i opened a ticket 18 hours after order i get the same answer that is written in their knowledgebase, the support tells me that the VPS should be up and running in 12 hours after order is placed… Nice fail Enotch. Anyway, a new ticket from the support department tells me that they are setting up a new node and my VPS should be up and running “as soon as possible”, that was 12 hours ago.

    May 30, 2010 @ 9:36 am
  50. ^^ VPS order just got delivered, got an apologize and a due date adjustment.

    May 30, 2010 @ 1:51 pm
  51. Anthony:

    Well I ordered a Hades 2 on 5/28/2010 at around 4:20 PM and that vps is still not activated. I called there toll free number and spoke with sales as to when this would be handled and was informed this normally happens within 24 hours. Never have I ever had to wait this long on getting a vps setup. Here it is now 5:40 PM on 5/30 and still not activated. I even had to open a new ticket. I guess this is the last server I will be getting here and not even sure I want to continue with this one.

    May 30, 2010 @ 9:41 pm
  52. Tempted to sign up, but the coupon won’t work for annual payments and I don’t want to need to pay every month.

    May 30, 2010 @ 10:50 pm
  53. Eric:

    Forgot to post here… my VPS was activated back on the 22nd, a couple hours after my previous comment :) I figured I’d come back and also post UnixBench results on my VPS:

    BYTE UNIX Benchmarks (Version 4.1-wht.2)
    System -- Linux mbp 2.6.18-194.3.1.el5.028stab069.5 #1 SMP Tue May 18 17:48:31 MSD 2010 i686 GNU/Linux
    /dev/simfs            20480000   1257460  19222540   7% /
    
    Start Benchmark Run: Tue Jun  1 22:45:33 EDT 2010
     22:45:33 up 9 days, 21:04,  1 user,  load average: 0.03, 0.02, 0.00
    
    End Benchmark Run: Tue Jun  1 22:58:55 EDT 2010
     22:58:55 up 9 days, 21:17,  1 user,  load average: 15.67, 6.51, 2.98
    
    
                         INDEX VALUES
    TEST                                        BASELINE     RESULT      INDEX
    
    Dhrystone 2 using register variables        376783.7  8048421.4      213.6
    Double-Precision Whetstone                      83.1     1143.6      137.6
    Execl Throughput                               188.3     2931.9      155.7
    File Copy 1024 bufsize 2000 maxblocks         2672.0    77446.0      289.8
    File Copy 256 bufsize 500 maxblocks           1077.0    26797.0      248.8
    File Read 4096 bufsize 8000 maxblocks        15382.0   480922.0      312.7
    Pipe Throughput                             111814.6   892906.0       79.9
    Pipe-based Context Switching                 15448.6   284919.8      184.4
    Process Creation                               569.3     9005.2      158.2
    Shell Scripts (8 concurrent)                    44.8      778.9      173.9
    System Call Overhead                        114433.5   773874.3       67.6
                                                                     =========
         FINAL SCORE                                                     167.0
    
    June 2, 2010 @ 3:00 am
  54. Raj:

    I’m confused, is the 25% coupon recurring or not?

    June 4, 2010 @ 8:32 am
  55. Chris:

    I signed up, used the coupon and paid for one month. I got sales to generate me an invoice for 5 months using a $25 prepaid Visa card, and the discount was in the invoice, so if you want to pay annually and use the discount, pay for the one month and get sales to generate you an invoice for 11 months.

    Or you could boo hoo about doing this extra step.

    Enoch is great, reliable and knowledgeable. I wish I could say the same about other VPS providers out there. They are a great value for your money also and sales/support replies very promptly. I got a reply of less than 10 minutes to generate my invoice!

    June 4, 2010 @ 3:50 pm
  56. Chris:

    Oh, in the “comments” section of the order, I inquired about the third IP address and it was given to me without a separate support ticket after the VPS was setup.

    June 4, 2010 @ 3:50 pm
  57. I have been waiting for over 11 hours now for my order. But I think Account Activation time 12-24 / 36 hours is too much. Its pain for new client. I hope immediately solve this problem. Normal thinking- If i pay you, you get me your service instant :) . But Enotch need huge time for create new account.

    By the way, at a time i was using SpaceRich. Instant Account Activation. But Configuration is low, so i move Enotch tomorrow.

    Thank you.
    Fahim Murshed
    Dhaka, Bangladesh.
    http://www.Gournadi.com

    June 10, 2010 @ 5:32 am
  58. Just signed up…
    let’s see how fast my VPS gets done

    June 11, 2010 @ 7:13 pm
  59. UPDATE: ACTIVE. thanks ENOTCH.

    June 12, 2010 @ 7:06 am
  60. Noheadlights:

    The activation progress seems to be painful for most people.
    For me it’s 18 hours and counting… :(

    June 17, 2010 @ 7:07 am
  61. I forgot to post….
    mine took about 24 hours… and 2 tickets (one of them asking to either cancel my account or finish setting up the VPS)

    June 17, 2010 @ 8:36 am
  62. Raj:

    Interesting that folks are having issues with long VPS setup times. My VPS was setup back on June 4th and was setup in less than a handful of hours from the time I paid the invoice.

    Personally, I’m not sure what the big deal is with waiting 24/48 hours for a VPS setup. For the most part, if your data is so mission critical that you can’t wait 24 hours for a VPS, you shouldn’t be looking at lowendbox.com. I’m not insinuating that lowendbox.com’s featured providers aren’t reputable or reliable, in fact I’ve had extremely great service from hosts featured on this site. I’m just saying that if 24 hours is too long to get your data live, get a hold of a provider that you can make a physical call to or physically go in to an office and sit on them until they get it up and running.

    June 17, 2010 @ 6:01 pm
  63. @Raj — there are certainly instant setup hosts that got reported on this blog. Normally it should be triggered upon payment if configured properly, unless a possible fraud is detected.

    With Enotch, it seems to be a supply problem?

    June 17, 2010 @ 11:37 pm
  64. We have made significant infrastructure investments to scale out our VPS platform. We also have a Xen offering now which has been popular recently as well. The Xen platform is powered by SolusVM where we are offering auto provisioning. We have seen an increase in fraud orders as reported by 2checkout for VPS orders on the Hades package type. So now we’ve been reviewing each order as it comes in but have activated auto provisioning for all packages as of today.

    There are countless other hosts in this industry that reserve the right to manually confirm each order as it comes into their ordering system.

    June 18, 2010 @ 12:15 am
  65. citbun:

    Just ordered the Hades. hope my VPS gets activated quickly ;)

    June 27, 2010 @ 7:02 am
  66. citbun:

    still got no news from them :(
    hope everything goes well.

    June 27, 2010 @ 4:00 pm
  67. citbun:

    UPDATE: VPS active :)
    thanks enotch networks!

    CPU is on Quad Core and their network is fast.
    ’till now, their services are very good for me.

    June 27, 2010 @ 8:56 pm
  68. Let’s see how they handle outages.

    The client area and a VPS are unavailable for a hour already…

    July 7, 2010 @ 8:13 am
  69. @Konstatin

    The client area loads fine, so does my vps with them :)

    July 7, 2010 @ 9:27 am
  70. @Daniel Meah

    They work now.

    To me, it was approx. 1.5hours of downtime.

    July 7, 2010 @ 9:35 am
  71. earl:

    Not sure how accurate my website monitoring is, but I have noticed my site being unreachable a few times this week.. but I had no problems today.

    July 7, 2010 @ 10:18 am
  72. Sometimes my VPS is down. i dn knw why. maybe DATA center prob

    July 7, 2010 @ 11:35 am
  73. I hope that everyone that has claimed their site to be down has actually opened tickets like ‘Fahim Murshed’, etc. A few folks opened tickets due to cpanel license problems and magically assumed that their sites and vps were down also although they could see an error message. All of our nodes show 58 days+ of uptime.

    July 7, 2010 @ 12:30 pm
  74. I’m using only KLOXO. I hope Enotch give his best service :)

    July 7, 2010 @ 12:57 pm
  75. Chris:

    Rather than screaming OMG VPS DOWN, perhaps it’s YOUR INTERNET PROVIDER giving you issues? Especially in non-US countries. I’m tired of irresponsible customers slamming a VPS provider because the customer is having Internet issues with their own provider.

    July 7, 2010 @ 1:44 pm
  76. OK, to those interested:

    1. Both VPS *and* my.enotch.com were not available – I checked that with host-tracker.com (i.e., connectivity was broken from a number of locations – bot just my ISP’s fault/other local problem)
    2. There were several short periods when my.enotch.com was available. When checked, VPS state was in all red (inactive – powered down)
    3. Only after I made sure I can’t normally post a support ticket, I posted a comment here.

    Enotch support, after everything cleared out, answered they had no downtime at all.

    OK, next time I’ll make screenshots/other documental evidence and send them as proof.

    Beyond this incident, I have nothing to complain about – my Enotch VPSes work smoothly, speed and accessibility is fine.

    July 8, 2010 @ 12:09 am
  77. david:

    I monitor enotch in 1 minute intervals at pingdom and I can confirm downtime anytime anyday.
    The downtime could be worst actually if I did not set it in my system to autorestart services.

    The last 3 days the server experience occasional iowait panic. When iowait goes above 20% most likely your services start crashing in an openvz and guess what the highest memory usage in a vps is? Usually php and apache/web server.

    July 8, 2010 @ 5:14 am
  78. david:

    I should say this only affected one hardware node I was in. The other hardware node was excellent so I do have two vps with enotch. The vps in the affected node was up so typing uptime is not helpful in this situation

    July 8, 2010 @ 5:17 am
  79. earl:

    @David

    Have you really experienced iowait above 20%?? the highest I’ve seen mine was around 0.58

    July 8, 2010 @ 5:40 am
  80. david:

    I have no reason to lie. The longest downtime this month was on 7/1 when the my.enotch control panel was completely unresponsive for at least 14 minutes. Subsequent bursts of high iowait and downtime afterwards ending on around the 7/6. My normal iowait is under 1% but this applies to one hardware node I am in. Enotch does have alot of customers if just going by lowendbox comments.

    July 8, 2010 @ 6:08 am
  81. earl:

    I was not implying that you were lying.. I was just amazed that it got up that high cause at around 0.58% my VPS starts to get sluggish. I can’t imagine what 20% must be like..

    July 8, 2010 @ 6:30 am
  82. I think if a customer has tracker information available then they should include that in a ticket because it could possibly be a routing problem.

    I can say with absolute confidence that the Enotch websites and my.enotch.com system were not down at all for as long as I can remember.

    If there is a problem connecting to the VPS server from the my.enotch.com system then the VPScp page will hang. It is a bad design which is why we are moving to SolusVM. This custom solution just was not built to support our current volume at all. So we live and learn which is why our Xen customers are already using SolusVM and the openvz migration has already started for a few customers.

    There are new nodes coming in to replace 2 servers which we feel get the job done but could benefit either from SAN based VE’s or additional local disks to address higher than normal io wait measurements.

    July 8, 2010 @ 1:12 pm
  83. Sanjay:

    whatever it maybe i lost a lot of my regular visitors

    thats why i am really pissed off

    July 8, 2010 @ 5:51 pm
  84. Sanjay:

    again the vpscp is down

    and plz dont say its my fault or fault with my internet connection as i am able to post over here

    July 9, 2010 @ 7:25 pm
  85. My VPS is down and I cannot get into my.enotch.com either.

    Tracert fails as well

    9 te7-8.ccr01.atl01.atlas.cogentco.com (154.54.25.117) 58.353 ms 57.815 ms te9-8.ccr02.atl01.atlas.cogentco.com (154.54.24.21) 57.795 ms
    10 te0-1-0-2.ccr21.dca01.atlas.cogentco.com (154.54.28.238) 76.277 ms te0-3-0-2.ccr22.dca01.atlas.cogentco.com (154.54.1.122) 73.582 ms te0-0-0-7.ccr21.dca01.atlas.cogentco.com (154.54.28.213) 73.788 ms
    11 te0-0-0-2.ccr21.jfk02.atlas.cogentco.com (66.28.4.125) 81.904 ms te0-0-0-2.ccr22.jfk02.atlas.cogentco.com (66.28.4.81) 81.900 ms te0-0-0-6.ccr22.jfk02.atlas.cogentco.com (154.54.26.1) 81.892 ms
    12 te3-3.ccr02.jfk01.atlas.cogentco.com (154.54.7.70) 81.095 ms te2-3.ccr02.jfk01.atlas.cogentco.com (154.54.24.149) 81.096 ms te3-3.ccr02.jfk01.atlas.cogentco.com (154.54.7.70) 81.820 ms
    13 te4-1.ccr01.jfk03.atlas.cogentco.com (154.54.25.22) 82.349 ms 82.320 ms 82.987 ms
    14 38.104.70.126 (38.104.70.126) 82.280 ms 82.282 ms 81.936 ms
    15 * * *
    16 * * *
    17 * * *
    18 * * *
    19 * * *
    20 * * *
    21 * * *
    22 * * *
    23 * * *
    24 * * *
    25 * * *
    26 * * *
    27 * * *
    28 * * *
    29 * * *
    30 * * *

    My VPS is on a 38.* netblock as well.

    July 9, 2010 @ 7:37 pm
  86. Sanjay:

    and here is the proff that u were asking for

    and now plzzzzzzzzzz
    dont cry and say this is a photoshop job

    http://img806.imageshack.us/img806/1972/enotch.jpg

    July 9, 2010 @ 7:39 pm
  87. Sanjay:

    and ya i am still able to access enotch networks

    so that people may apply for a new vps

    where as current customers are not taken care of

    July 9, 2010 @ 7:41 pm
  88. Sanjay:

    what you pay is what you get

    cheap offer = cheap service

    July 9, 2010 @ 7:44 pm
  89. Is email support down? I tried to reply to an email ticket and it was bounced back

    http://img693.imageshack.us/img693/7526/downm.png

    July 9, 2010 @ 8:03 pm
  90. Sanjay:

    wow

    the control panel is up and i waiting for vps to boot up

    i have pressed the boot button and i m waiting

    i has been 20 mins or so

    check the image

    http://img204.imageshack.us/img204/1972/enotch.jpg

    July 9, 2010 @ 8:15 pm
  91. I still cannot access the control panel.

    For the record I am in Phoenix Arizona.

    July 9, 2010 @ 8:18 pm
  92. Sanjay:

    wow its down again

    time to move on guys

    http://img571.imageshack.us/img571/1972/enotch.jpg

    July 9, 2010 @ 10:13 pm
  93. The site says 24 7 phone support but no one answered.

    July 9, 2010 @ 10:19 pm
  94. Sanjay:

    no one answers no one here

    and i assure you in the end

    they are going to put all the blame on you only

    and wouldnt commit that there was any such problem

    it has had occured a lot of times with me

    July 9, 2010 @ 10:21 pm
  95. It appears to be up right now. I will keep track of the uptime from now on.

    July 9, 2010 @ 10:33 pm
  96. We did have a kernel crash on one of the nodes today as well as yesterday. We have been moving VE’s since that time to minimize the impact. At the moment this is impacting 30 VE’s out of 1000+. I say this to say that we have the capacity and ability to move the impacted VE’s to other infrastructure so we can troubleshoot.This is impacting our 38 108 125 7 node. 24/7 support is available either by phone or ticket. If we have a problem and since we own our services I also believe that ticket support is best since we have people onsite at the DC working 24/7.

    I am not sure why this sanjay character feels he needs to be animated to this degree especially since he has supposedly moved on to another provider.

    This is not impacting our colo, dedicated server, xen or hyper-v customers. All ISP’s have some degree of service problem from time to time and this is our patch of issues with 1 server out of the many that we have providing service.

    As a precaution we are also working to accelerate the solusvm migration.

    I believe we have been able to mitigate the problem.

    Thanks for your support.

    July 9, 2010 @ 10:54 pm
  97. Sanjay:

    i just cant understand how does this makes diff that i have moved to some other host

    its quite simple like this

    i have paid and i want my vps running

    and i didnt moved by choice
    i had to move because of the wonderfully awful service of yours

    July 9, 2010 @ 11:02 pm
  98. You did move by choice because your compliants were never validated. Your the only customer probably in the world that would pay for a service, have a problem and not contact the provider at all and then finally complain. If I had a problem with anything I purchase I would alert the provider.

    I also have no problem going back and forth with you here as I did on wht before your claims were proven to be untrue by the mods.

    See you shortly.

    July 9, 2010 @ 11:35 pm
  99. I submitted plenty of tickets and I can attest that every single one was closed with the same answer.

    July 10, 2010 @ 12:01 am
  100. Mike this was not directed at you since I did not have your name in the last reply. However, I would like to look into which tech handled your issue. Please send to admin [at] enotch.com.

    July 10, 2010 @ 12:41 am
  101. Mine has been up since it has been brought back online. A crashed kernel explains the issues I had with slowness prior to the outage. I just wish I heard back from support and not have to post on this blog for a response.

    July 10, 2010 @ 12:14 pm
  102. Did you send in a support ticket? its useless posting it on this blog.

    July 11, 2010 @ 8:50 am
  103. @Sanjay

    Send in a support ticket it looks like they have moved from hypervm to solus. they should send you some new info.

    July 11, 2010 @ 9:00 am
  104. Chris:

    It’s useless to keep posting on here, but Sanjay – keep on doing it. Why do you need in the VPS control panel so much?

    July 11, 2010 @ 11:31 am
  105. david:

    All you are proving is the control panel is down. what are you trying to do in the control panel? can you provide some uptime graph from a reputable uptime provider. At this point you are just embarassing yourself.

    July 11, 2010 @ 11:40 am
  106. Its working nice. I Mean no Downtime on my VPS. Really good service. But i got my payment process :( . By the way i can checkout today for request to my older brother. He is checkout.

    But only VPS login is prob but everything is ok. Maybe i can contact with Mike today. Now i like Enotch Service. Thanks Enotch Team.

    July 11, 2010 @ 1:14 pm
  107. @Sanjay — this is **NOT** a support channel. If you wish to comment on Enotch Network’s service, you have already done it and thanks for that. However posting repeated comments is just not on. You should go directly to them (much preferred), or whine on WebHostingTalk (just like others, although not preferred).

    I’ll remove any more support-like comments on this site.

    UPDATED 2 August 2010 — commenting is closed on this post.

    July 11, 2010 @ 1:14 pm

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