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HostHatch – $7/Month 384MB OpenVZ VPS in the Netherlands & 384MB Xen OnApp VPS in Utah, USA

Tags: , , , , , Date/Time: January 2, 2013 @ 1:28 pm, by Zahra

hosthatchFollowing the success of their cybermonday offer which sold out completely: Abdullah, from HostHatch, is back with a their third offer for LowEndBox readers.

Offer 1 (VPS)

  • 1 x 2.1 GHz CPU
  • 384MB RAM
  • 512MB Burst
  • 25GB Raid-10 HDD Storage
  • 1Gbps port
  • 3TB bandwidth
  • 1 IPv4 Address
  • OpenVZ/SolusVM
  • $7/Month or $48/Year.
  • Order link – SmartDC, Netherlands.
Offer 2 (Cloud Server)

  • 1 x 2.2 GHz CPU
  • 384MB RAM
  • 6GB SAN storage
  • 2GB Backup
  • 250Mbps port
  • 5TB bandwidth
  • 1 IPv4 Address
  • OnApp/Xen
  • $7/month or $48/year
  • Order link – C7, USA.

HostHatch have been operating for the past 20 months and are registered company in Tampa, Florida. They’ve warned us that there are only 35 OpenVZ VPS and 25 Xen ‘Cloud’ Servers available. The offer was originally sent in to celebrate New Years day but wasn’t posted due to the other offers we were running. This offer will therefore expire on the 5th January however, it is worth noting their last offer was sold out completely within two days. On their last offer, feedback was mainly good except for one person who wasn’t happy they wouldn’t offer him a refund.

Each plan can redeem two free Comodo SSL certificates and an AnyCast DNS for 100 domains by submitting a ticket (50GB of free CDN bandwidth will also be given if your plan is paid for a year). They offer a 7 day money back guarantee but only if the problem is ‘on their side’ (downtime, etc) and not a personal reason like “I found a better deal somewhere else”. PayPal, Credit Cards, Payza (on request) and bank transfer (on request) are the only accepted payment methods at present. For more information, you may want to read their Terms of Service, Acceptable Usage Policy or Privacy Policy.

Network Information::

Dutch servers are located with i3D at the SmartDC in Rotterdam, Netherlands.

Test IPv4: 109.200.206.85
Test File: http://109.200.206.85/test1gb.file

American servers are located with C7 Data Centers in Utah, United States.

Test IPv4: 198.105.209.13
Test File: http://198.105.209.13/test1gb.file

38 Comments

  1. Are additional IPs available in Utah for this special?

    January 2, 2013 @ 3:32 pm | Reply
    • We can provide 1 additional IP if you have ‘very’ good justification. In Netherlands, we have some free IP space so extra IPs there won’t be an issue.

      January 2, 2013 @ 6:12 pm | Reply
  2. Free SSL seems attractive.

    January 2, 2013 @ 4:56 pm | Reply
  3. changhefirst:

    It is better to provide unixbench results on serverbear.

    January 3, 2013 @ 8:35 am | Reply
    • This is a special so we don’t list it at Serverbear but for Utah Cloud, UB should show around 700-800 normally. Disk IO will show in the 200MB/s range and network speed will be full 250Mbps from most locations in US.

      Netherlands VPS will be 1000 UB, 200MB/s range and you can sustain good network speeds if the routing is good (you can check routing from http://noc.i3d.net/looking-glass.php)

      The difference is US is Cloud so you get a lot of added redundancy and scalability features and Netherlands is simple VPS.

      January 5, 2013 @ 9:34 pm | Reply
  4. Lucas:

    Hostsnatch looks promising, so many features :)

    January 3, 2013 @ 9:55 pm | Reply
  5. Is there speed bencmark?

    January 5, 2013 @ 9:23 am | Reply
  6. irruzzz:

    can you activate my vps? I have paid. If you will not, I’ll ask refund.

    January 6, 2013 @ 3:43 am | Reply
  7. irruzzz:

    6 hours, my vps still pending. They haven’t activated it.

    January 6, 2013 @ 10:03 am | Reply
    • All orders go through a fraud check so it can take up to 24 hours. Although most are done in 1 hour.

      I have already forwarded your ticket to billing so they can refund you. We do not want clients who open a ticket with the subject “lalalalala” to get attention and then keep replying to it every few minutes until they get a reply..

      I wish you all the best with your next host!

      January 6, 2013 @ 12:56 pm | Reply
      • irruzzz:

        is this your service? LoL it’s funny. you know when I make first open ticket with subject “please activate my account” and I submit then “the page has problem, they ask me to try again”. then I tried second, with subject “please activate my account” but the page still problem, they ask me to try again, them I tried third, I tried with subject “lalalala” I think it is failed again. and the page still problem, but my tickets are entered to database. I think your website is suck. I buy vps never more than one hour, but you? Oh God!! LoL. You wanna refund my money tommorow? I want now soon! You waste my time!

        January 6, 2013 @ 2:01 pm | Reply
      • irruzzz:

        no activate my account, I wait more than 7 hours, now you ask me wait your refund till tomorrow.. are you human? I want now!!! SOON! I wish you all the best with your suck service!

        January 6, 2013 @ 2:04 pm | Reply
        • Hi there,

          I am sorry if you feel that way. All your tickets, as per our records were opened.

          As you are saying your self “our suck service”, it probably would not be best if you stay with us as you might face many problems with “our suck service”. So we are not going to activate your account.

          As a provider, we have the right to not provide service to a customer for our reasons. We are certainly not going to provide you any service if you are already creating problems before even having your account activated.

          You yourself asked if we cannot activate your VPS within 1 hour, you will ask for a refund. So I have already approved your request for that refund as your VPS was not delivered in 1 hour. We are not the ones going against our word as you can see, you asked for something, we did it for you.

          Billing department will be available tomorrow and they will refund you. I am sorry but I cannot help you any more than that.

          I apologize that we could not be up to your standards. Once again, I wish you the best with your next host and I hope they do not have any fraud check measures so they can activate your service in your desired time frames.

          January 6, 2013 @ 2:25 pm | Reply
      • irruzzz:

        So? I must wait again..WTF bzzzzzzzzz

        January 6, 2013 @ 2:53 pm | Reply
  8. Hi,

    I also sent a support ticket (pre sales enquiry) and only see the message:

    Uh oh! Something went wrong …
    Our billing system encountered an temporary error.
    Please try to perform last action again. If error persists let us know, we will do our best to fix it.

    You need to fix this as I think I have already sent ticket 3 times (if you are receiving). If you are outsourcing your ticketing it will get expensive.

    Looking at the comments I think I’ll pass and move on.

    January 6, 2013 @ 5:47 pm | Reply
  9. Tom,

    As per our latest twitter update (http://www.twitter.com/hosthatch/) – we have planned a maintenance in 1 hour from now to fix these. A new Hostbill upgrade caused this so we are going to have to redo it.

    > If you are outsourcing your ticketing it will get expensive.

    May I ask what makes you think that? All our staff is in-house. If you create multiple tickets, we just have to press the merge button so it doesn’t really get expensive.

    > Looking at the comments I think I’ll pass and move on.

    What comments are those exactly?

    January 6, 2013 @ 6:04 pm | Reply
  10. Hi,

    Thanks for the quick reply on here yet I am yet to receive reply to my ticket (another provider has already answered since I sent ticket 10 mins ago).

    The reason I thought you are outsourcing is as you say to irruzzz please wait till tomorrow for billing dept to get back. (it doesn’t really matter if outsourced as long as support is good)

    The comments I was referring to were from irruzzz and more specifically your response back (especially as your frustration with irruzzz was due to your support ticket system not working correctly).

    January 6, 2013 @ 6:29 pm | Reply
    • Tom,

      I responded to your mail directly and didn’t want to respond to the ticket until our maintenance was finished. Our tech support works 24/7. Billing and sales working only Monday to Friday, 9 to 5 EST.

      My frustration was not related to multiple tickets – it was due to a client having no patience at all. It is a weekend and so the setup time may be slower than normal (normal is 1 hour) but when a client gets angry just because his VPS is not setup in a few minutes, does not wait for our response but posts on a public blog instead, thinking he may be able to get faster action that way because our reputation would be affected if he is posting in public, we would just refund the person so he does not have to face any problems with us.

      January 6, 2013 @ 6:41 pm | Reply
      • 11 hours is not a few minutes (especially when advertising that you will answer support tickets on new years day within 1 hour on your website – https://hosthatch.com/about-us).

        Also what do you expect the customer to do when it looks like support ticket isn’t working, just wait and hope it went through?

        January 6, 2013 @ 6:53 pm | Reply
        • Where did you get the 11 hours number? Where does it say we will reply in 1 hour on new years day, can you please point me to it? Our technical support was working on new years day as always and all tickets were responded to shortly after them being opened. Secondly, that is for our existing clients that have services with us, it does not apply to pre-sales / sales / billing issues. New setups do not fall under technical support.

          > Also what do you expect the customer to do when it looks like support ticket isn’t working, just wait and hope it went through?

          When you are a customer and open a ticket – it appears in your client account. So no, you don’t have to wait and hope it went through. He responded to his ticket a few times as well. You cannot respond to an already open ticket unless you know it is already logged.

          If you have any other questions, feel free to get in touch on my email.

          January 6, 2013 @ 7:08 pm | Reply
        • The 11 hours comes from a bit of math, irrux @ 3:43am – 2:53pm.

          As for the new years day comment, I posted the link in previous post, here it is again: https://hosthatch.com/about-us

          ===== From the about page =====
          We’re never closed
          It’s the truth – we are a true 24/7/365 company. Send us a support ticket in your client area on New Year’s Day and we’ll respond to it within a maximum of a few hours.
          ===== END =====

          January 6, 2013 @ 7:43 pm | Reply
  11. Hi,

    I’m sorry I must apologize. I have received a support ticket reply from Abdullah at 6:12pm (it went to my junk folder).

    January 6, 2013 @ 6:32 pm | Reply
  12. irruzzz:

    over 24 hours, you hold my money, Please refund in a hurry. I need. hmmmm

    January 7, 2013 @ 4:37 am | Reply
    • It is 4:50 am in US. It will be done before today’s business hours end.

      January 7, 2013 @ 9:49 am | Reply
      • irruzzz:

        still waiting, hmmmm

        January 7, 2013 @ 1:16 pm | Reply
  13. irruzzz:

    I got email that you has been refunded, but I check my paypal balance,my balance paypal my balance has not increased.. http://i7.minus.com/isiCqfKRYXM0Z.png
    How many days must I wait again? one day? one week? one month? one year?

    January 7, 2013 @ 7:49 pm | Reply
  14. Rony:

    HostHatch is a great VPS provider. I’ve had no problems with them in the past 3 months I’ve been with them. Some of the other individuals bashing this provider are unjustly angry, and their opinions should be taken with a grain of salt.

    January 9, 2013 @ 4:07 am | Reply
  15. John:

    Are torrents allowed?

    Thanks

    January 12, 2013 @ 9:18 pm | Reply
  16. Netherlands 1Gbit VPS are sold out. Cloud has 2 available.

    January 14, 2013 @ 1:04 pm | Reply
  17. Still available?

    March 28, 2013 @ 3:40 am | Reply

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