QuadraNet has mailed the letter below to their customers.
It’s the final note in the QuadraNet saga, which we’ve covered previously:
- $600,000 in Overdue Rent: Read the QuadraNet Eviction Complaints
- HostPapa Acquires a Large Portion of QuadraNet’s IPv4 Addresses Amidst Ongoing Service Issues
- QuadraNet’s LA Datacenter Has Been Offline for Five Days
So if you’re a regular reader here, this is not a surprise to you. “Our current operations at 530 W 6th St can no longer be maintained” is perhaps the vaguest possible way of stating the fact that QuadraNet is going bust.
They list three “recommended partners” you can move to, and these folks will handle moving the gear for you. Or you can move it yourself. Or you can negotiate directly with the landlord, though I think that’s only realistically an option if you have enough gear to stand up your own services.
I suspect a lot of people have already moved. If you’re still there, which option are you taking?
Here’s the letter. Note that this applies to both the 530 West and their Century locations.
Your Options for Relocation:
1. QuadraNet Recommended Partners
ii) Psychz Networks (www.psychz.net) – 800-933-1517 | sales@psychz.
iii) Multacom (www.multacom.com) – 800-618-4628 | sales@
Each partner will manage the planning, documentation, and physical relocation of your equipment.
a. Provide authorization for our team to access your systems.
b. Designate a technical contact to coordinate the relocation.
2. Self-Relocation (In-Person Pickup)
3. Remain at 530 West 6th Street
President
(213) 239-8120 Business Phone Number
(213) 622-6491 Direct Fax Number
j.ebner@morlinmgmt.com
Why Is This Move Necessary?
Support During the Transition
- Renumbering your IPs (if applicable)
- Minimizing downtime during the transition
Important Information Before the Move
- Backups: Customers are responsible for their own data backups. We strongly recommend securing copies of all critical data before relocation.
- Loss of Data: QuadraNet is liable for any data loss or corruption during the relocation.
- Equipment Functionality: Equipment will be transported and reinstalled in its current condition. While we will handle your equipment with care, we cannot guarantee that all systems will return to normal operating capacity post-move.
- Next Steps: Confirm Your Preference by March 7th 2025 at 12:00PM (PST)To avoid service disruption, please confirm your relocation option no later than: March 7, 2025, at 12:00 PM (PST)
If we do not receive your response by this deadline, your equipment will be relocated to a new facility operated by one of our partners above.
How to Confirm or Schedule
- Authorizing QuadraNet to relocate your equipment
- Scheduling a self-relocation/pickup
- Submitting technical contact information
- No Penalty for Contract Termination
- Void the remainder of your contract
- Waive any penalties or fees for early termination
If you have any questions or concerns, please contact us directly through the NEO support portal.Thank you for choosing QuadraNet.
—
Best,
Melissa Pearl
Director of Client Success
I have been working with Quadranet for nearly two years. During this time, their performance was mostly excellent—affordable pricing, responsive support, and no unsolvable issues. However, things took a turn in February. At their 530 W data center, most clients had already left, and it seemed that my five cabinets, along with a few others, were among the last remaining. When I came across a post on LowEndBox stating that Quadranet owed their landlord $600,000 and sent it to them, they dismissively claimed it was the first time they’d heard such a rumor and told me not to worry. That was when I realized they had completely stopped caring about their customers’ interests.
After I forwarded the post about their $600,000 debt to a Quadranet staff member, they stopped responding to me. A few days later, they suddenly tried to reach out, saying their facility would be relocating to Colocrossing and insisted on communicating by phone. Over the phone, they claimed they could assist with our migration to the new data center. However, a relocation would require entirely new dark fiber lines to ensure the proper functioning of IPT, and the construction timeline would undoubtedly exceed expectations. Therefore, I refused their offer.
Quadranet assured me that power would be maintained until the end of March, and my equipment migration was scheduled to start on March 22. But Quadranet had already lost control of the data center. On March 17, someone entered the facility and began unplugging our equipment. After a terrible night, we managed to recover the systems. Then on March 19, someone entered again and unplugged all network cables from the servers, completely shutting down our operations. I believe these actions were taken by the landlord, who had not been paid. Because of Quadranet’s concealment of their debts and failure to give clients sufficient time to prepare for migration, we suffered a major operational loss due to service downtime. We were forced to conduct an emergency migration and managed to restore services in a new facility two days later.
Overall, this has been a nightmare. Quadranet chose to hide known risks and focused solely on collecting the last bit of revenue from the 530 W facility. Now their staff seems to want to charge me for March, the month we were forced to move out. If Quadranet is willing to compensate us for the losses they caused, I would be happy to pay this bill—but I highly doubt those bastards ever will