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URPad – $5.72/Month, 1024MB OpenVZ VPS in Los Angeles, CA, New York City, NY and Luxembourg and UK,


Kevin from Urpad, child of FTNHosting.net (who recently acquired VMPort) who celebrated their 4th birthday last month and also was selected “2Checkout’s Seller of the Week” on April 15th (Links here and here), sent us a custom made offer to give you LEB readers.

The offer itself looks like a combination of their normal packages;

1024 MB Ram /1250 MB Burst Ram
750 GB Bandwidth
100Mbps Port
1 IPv4 Address

$5.72/Month, Instant Setup
Direct Order Link

Available in these locations:

– Los Angeles, CA (US) – QuadraNet Datacenter – Test IP:
– New York City, NY (US) – 111 8th Ave – Test IP:
– Luxembourg (Europe) – Root S.A. datacenter – Test IP:
– Maidenhead, UK – Pulsant DataCenter – Test IP:


They promise something not always seen in the lowend market, namely:

– 24×7 helpdesk/email support and guarantees 30 minute response time.
– 24×7 phone support


Edit: Added Test IP for Maidenhead, UK and proper tags for the post


  1. Hello,

    Thank you for this listing, we appreciate the opportunity.

    As an update, this offer is also available in Maidenhead, UK since we emailed you, and has been added as an available location choice.

    Maidenhead, UK – Pulsant DataCenter – Test IP:

    Additionally we will have Iceland available as a NEW location option tomorrow ( Monday June 4th ), in the ThorDC datacenter, Test IP: – however in Iceland due with increased bandwidth costs, we will offer 50% less bandwidth on all plans for those who choose the Iceland location.

    Christopher Miller
    Telephone: +1(888) 743-8814
    Twitter: http://twitter.com/URPad
    Interact with us at our blog! http://www.urpad.net/blog/

    June 3, 2012 @ 7:54 pm | Reply
    • mikho:

      Thanks for letting me know, I’ve updated the post with test IP and added UK tags aswell.

      June 3, 2012 @ 8:15 pm | Reply
    • Aladino:

      The country Iceland? What part of Iceland.

      I am curious this is the first time I have heard of hosting in iceland.

      June 3, 2012 @ 10:04 pm | Reply
      • Hello Aladino-

        That is correct, the datacenter is actually in Hafnarfjordur; which is about 10km south west of the center of Reykjavik, Iceland.

        Should you have any further questions, please feel free to contact us.

        Regards, Ethan

        June 4, 2012 @ 2:17 am | Reply
        • Aladino:

          Nice! Very interesting have not seen another VPS in this “unique” country ;)

          Keep up the growth and hard work, Urpad seems to be expanding quickly! I will be buying VPS in Iceland and LUX on Tuesday. Thank you

          June 4, 2012 @ 6:30 am | Reply
        • Hi Aladino,

          Thanks! Let us know if you have any questions.

          We will be the first and most competitive web hosting company to offer VPS in Iceland ;)

          June 4, 2012 @ 8:10 pm | Reply
    • iphone unlocking:

      Any plans for a 2048MB ram plan for under $10?

      June 5, 2012 @ 3:27 am | Reply
    • Noah:

      Do you allow the hosting of IRC servers?

      September 25, 2012 @ 11:17 pm | Reply
  2. Jack:

    Hey Chris,

    I was wondering how many node’s your up to now?

    June 3, 2012 @ 7:57 pm | Reply
    • Hello Jack-

      We have a decent amount, and we are able to remain sustainable in both the immediate and long term.

      Regards, Ethan

      June 3, 2012 @ 8:30 pm | Reply
      • Jack:

        Can’t you provide an number?


        June 3, 2012 @ 8:30 pm | Reply
        • Why would you even need/want to know that?

          June 4, 2012 @ 3:40 pm | Reply
        • Jack:

          I like to know how big the company is whom i would be purchasing from.

          June 5, 2012 @ 3:03 am | Reply
        • We have enough, Jack.

          The fact that we were nominated 2Checkout seller of the week, offer true 24×7 phone support, own multiple brands, and have been in business for 4+ years should speak for itself.


          June 5, 2012 @ 7:10 am | Reply
  3. Spirit:

    Any european location (node) IPv6 ready?

    June 3, 2012 @ 9:55 pm | Reply
  4. Joe Merit:

    Will you guys allow IRC if the datacenter allows it?

    June 3, 2012 @ 11:35 pm | Reply
    • We allow IRC for private use in some locations, which location are you interested in?

      Regards, Ethan

      June 4, 2012 @ 2:16 am | Reply
      • Spirit:

        Isn’t easier to simply name those locations by yourself? :) How’s with Iceland and UK?
        btw. IPv6 question above seems overlooked.

        June 4, 2012 @ 2:44 am | Reply
        • Hi Spirit,

          I’d have to confirm with Chris or Ethan for the other locations, however I know we don’t have IPv6 available for UK yet, that should be available in under a few months and we will offer free IPv6 upon request for our clients when they are available.


          June 4, 2012 @ 7:06 pm | Reply
  5. It’s very good!
    Los Angeles data center in PR?

    June 4, 2012 @ 1:11 am | Reply
    • Sorry,I see it:QuadraNet Datacenter
      And I know :)

      June 4, 2012 @ 1:19 am | Reply
      • Haha yeah :-)

        I am the desginated onsite technician for our Los Angeles servers, and I visit the QuadraNet datacenter a few times a week, its a great facility and I know that a bunch of our clients from Asia are enjoying it due with QuadraNet’s excellent network especailly to Asia.

        PR (PacificRack) was QuadraNet’s previous brand name, however they have renamed it to QuadraNet a while ago to allow room for expanding to other locations outside of the pacific.

        Regards, Ethan

        June 4, 2012 @ 2:14 am | Reply
  6. Damian:

    No complaints about urpad here.

    07:11:20 up 116 days, 36 min,  1 user,  load average: 0.12, 0.06, 0.01
    June 4, 2012 @ 3:14 am | Reply
  7. IPv6 ready?

    June 4, 2012 @ 5:10 am | Reply
  8. tinyray:

    I am a happy customer

    June 4, 2012 @ 6:48 am | Reply
  9. Luxembourg server have good ping response from asia.

    I ordered one. Few minutes ago.

    However faced some problem where the vps is not up, I can’t boot it up. It stays offline.

    Already submit a ticket and waiting for them…

    June 4, 2012 @ 9:43 am | Reply
  10. blacky:


    How do I order Iceland’s VPS? I can’t find an appropriate link for ordering.

    June 4, 2012 @ 12:48 pm | Reply
    • Hi,

      The hardware has arrived to the Iceland facility and we are waiting for the facility’s onsite technicians to rack our servers for us.

      We anticipate Iceland to be available later today and will update by a comment once Iceland is available.


      June 4, 2012 @ 7:04 pm | Reply
    • Unfortunately there was a slight delay in the provisioning of our new Iceland servers due with a missing component.

      We are hoping Iceland will be ready by today (Tuesday), and we sincerely apologize for the slight delay in launching our Iceland location.


      June 5, 2012 @ 7:13 am | Reply
  11. Michael Hampton:

    Just signed up today and the client area and SolusVM are showing my bandwidth as 500GB rather than 750GB. I submitted ticket 273925 for this; no response yet. I hope this is just a tiny oversight, though if you’ve already ordered you might want to check your own account.

    June 4, 2012 @ 8:02 pm | Reply
    • Hi Michael!

      Thanks for your order and welcome aboard!

      We appreciate you bringing this up to our attention! This has been corrected.

      Please let us know if you require any further information or assistance.


      June 4, 2012 @ 8:14 pm | Reply
      • Michael Hampton:

        Yep, it’s indeed corrected. Thanks for the fast service!

        June 4, 2012 @ 8:16 pm | Reply
  12. Kevin Hammett:

    Nothing but problems with there Germany node, it keeps crashing my server almost every week.

    Ive monitored this quite often, and it is not me peaking any memory or anything.

    It also did not happen before intill i moved to these guys.

    June 4, 2012 @ 9:23 pm | Reply
    • We don’t even offer Germany VPS…?

      June 4, 2012 @ 10:07 pm | Reply
      • tux:

        Maybe he is ex VMport customer?

        June 5, 2012 @ 6:48 am | Reply
      • Kevin Hammett:

        Well your luxenborg node!

        Ive had nothing but issues, and i dont get the 20 mins response time you guys say.

        In fact, ive had a ticket opeb fr 8+ hours now.

        June 6, 2012 @ 1:10 pm | Reply
        • DE got moved to Luxembourg?

          June 6, 2012 @ 1:47 pm | Reply
        • This is pure exaggeration Kevin, your ticket was responded to in minutes, and we have been providing you with swift updates.

          With your approval, as I don’t want to violate any privacy policies here, I would like to publicly post a full screenshot of the ticket which shows timestamps along with our correspondences.

          Your VPS was down as YOU were getting DDoS attacked. We shown full logs of your connections in your ticket at VMPort. Yet you called our support line numerous amount of times and went on URPad live chat within 5 minutes of not receiving a response, don’t you feel that this is a little too much? Stick with one method of communication, don’t contact our other brands, etc if we don’t reply for 5 minutes…

          Besides your ticket/issue you had has nothing to do with URPad which is what this LEB listing is, you are a VMPort customer which is completely separate.

          June 10, 2012 @ 4:08 am | Reply
  13. Mark:

    The connection to the server was reset while the page was loading.

    Any ideas? I quite fancied one of the UK servers.

    June 4, 2012 @ 11:48 pm | Reply
    • We’re currently performing some maintenance on our corporate web server, no client/production servers are affected.

      Should be back up within the hour, so keep refreshing.


      June 4, 2012 @ 11:56 pm | Reply
    • Hi Mark,

      It should be back online now, please attempt to place your order and let us know if you face any problems.

      We appreciate you!


      June 5, 2012 @ 12:16 am | Reply
  14. paul:

    From https://billing.urpad.net/cart.php

    I see your shared hosting plans offer an astounding amount of disk space relative to the cost of the plan. Is it ok to use them as general purpose storage?? Does it count as adverse selection if someone buys a 500gb plan and actually fills it?


    June 5, 2012 @ 8:54 am | Reply
    • Don:

      They do have 24/7 chat (bottom right corner). Go ask them there.

      June 5, 2012 @ 3:50 pm | Reply
  15. Nzze:

    just got my server!
    Thats really good value for the money!


    June 5, 2012 @ 9:01 am | Reply
  16. Don:

    I got one of their VPS on their last offer here on LEB and I definitely like it (using it as a production server actually).

    One question though, is the New York location in a datacenter? I was wondering because I just google map-ed it (first time using it as a verb) and all it showed me was the Port Authority building.

    Regardless, this is definitely worth it.

    June 5, 2012 @ 9:32 am | Reply
    • Hi Don,

      Thanks and welcome aboard, the datacenter is 111 8th Ave, Voxel, XO, Google, etc have space with servers in this building. It is indeed one of the largest buildings in the world


      June 5, 2012 @ 9:43 pm | Reply
  17. John_R:

    Got a server in LUX during their last offer.

    Good server, reliable, used for production.

    URPad has awesome sauce all over it.

    June 5, 2012 @ 9:33 pm | Reply
  18. Kasper:

    When can we expect Ubuntu 12.04 in the list of available operating systems?

    June 5, 2012 @ 11:58 pm | Reply
    • Soon but not at this time for OpenVZ. We do offer 12.04 on our XEN VPS plans, if you absolutely require 12.04 please email sales@urpad.net with your requirements and we will provide you with very aggressive pricing for a XEN based VPS plan.


      June 6, 2012 @ 2:40 am | Reply
  19. Kp:

    Where can I find the list of available Linux distributions?

    June 6, 2012 @ 5:11 pm | Reply
  20. Kasper:

    Great offer..! Bought one in UK :D!

    Very fast support and nice server… A+

    June 7, 2012 @ 12:19 am | Reply
  21. Kasper:

    Debian 6

    root@server:~# wget http://cachefly.cachefly.net/100mb.test
    –2012-06-07 04:26:31– http://cachefly.cachefly.net/100mb.test
    Resolving cachefly.cachefly.net…
    Connecting to cachefly.cachefly.net||:80… connected.
    HTTP request sent, awaiting response… 200 OK
    Length: 104857600 (100M) [application/octet-stream]
    Saving to: `100mb.test’

    100%[==============================================================================================>] 104,857,600 10.9M/s in 9.1s

    2012-06-07 04:26:40 (11.0 MB/s) – `100mb.test’ saved [104857600/104857600]

    root@server:~# dd if=/dev/zero of=test bs=64k count=16k conv=fdatasync
    16384+0 records in
    16384+0 records out
    1073741824 bytes (1.1 GB) copied, 6.18114 s, 174 MB/s

    June 7, 2012 @ 12:27 am | Reply
  22. Radik:

    35 GB HDD not enough for me
    How much is the extra HDD?

    June 7, 2012 @ 6:52 pm | Reply
  23. Iceland is now available for ordering: https://billing.urpad.net/cart.php?a=add&pid=131

    Test IP information:
    Hafnarfjordur, Iceland – Test IP: – ThorDC Datacenter

    Please note, due with the unique location and its increased bandwidth costs, Iceland receives 50% less advertised bandwidth. All other locations will receive the bandwidth advertised.


    June 7, 2012 @ 9:52 pm | Reply
  24. Frank Salter:

    I purchased this lowendbox offer with urpad yesterday and found myself with a working box within 5 minutes. The box seems as advertised good bandwidth is available and generally I’m quite pleased. The only fly in the ointment is that the website refuses to log me in so I can’t access the control panel or serial console any more. I raised a ticket yesterday and no one came back to me. Managed to contact someone called Dylan on the website chat this morning who said he would look into it and I’ve heard nothing since and can’t contact anyone. I’m into the box on ssh but that’s all. No control panel for me. I’m hoping someone comes back to me with a fix but I’m wondering what the 24/7 30min response support claim is all about???

    June 10, 2012 @ 3:45 pm | Reply
    • Mr. Salter,

      You submitted a ticket to support. you got a response in under 30 minutes, check the ticket yourself. In fact, you submitted the ticket at 19:47, you got a response at 19:51. That is under 3 minutes.

      It was forwarded to them management department as you opened a ticket as a GUEST, from an UNREGISTERED email with us. We couldn’t identify you, as such support forwarded it to management for further approval.

      Please submit ticket from your REGISTERED Email account with us, or log into the client area at https://billing.urpad.net/clientarea.php — its not our fault you submitted a ticket as a guest, from a non-registered email account with us, for all we know you was someone who was trying to impersonate “Frank Salter” which was why it was forwarded to management for further investigation to check IPs, logs, and give the account owner a phone call.


      June 10, 2012 @ 7:57 pm | Reply
      • Frank Salter:

        Dear Kevin,
        I now realise that the reason I couldn’t login was because of a typo in my registered email address. The typo must have been mine at the time of registration. I have managed to guess what I inadvertantly did and I have logged in successfully and changed the email address to what it should be. As regards your comments above as I was unable to log in at the time and – as you have stated – my ticket was from an unregistered address I was unable to pick up your response. Anyway the problem is now resolved and just for the record no offence was intended.
        PS. The VPS seems fine and is undoubtedly excellent value.

        June 11, 2012 @ 10:37 am | Reply
  25. Andy:

    The UK VPS is very slow :( It took 23 seconds after entering the username in putty to it asking for the password. Then “apt-get update” completely failed. I get the feeling this server is badly over-old.

    June 12, 2012 @ 12:28 am | Reply
  26. Andy:

    Also the VPS will not shutdown when asked.

    June 12, 2012 @ 12:29 am | Reply
  27. Andy:

    I have since reinstalled on a new OS and it seems a lot better. The speed has picked and the server is responding.

    1 GB download test from NL:
    1,048,576,000 11.1M/s in 92s

    June 12, 2012 @ 12:45 am | Reply
    • Hi Andy,

      Glad to hear that its fine now, I just ran a disk I/O speed test on Uniform, xray, alpha, and zulu which are all of our UK nodes and all got over 200 MB/s

      # dd if=/dev/zero of=test bs=64k count=16k conv=fdatasync
      16384+0 records in
      16384+0 records out
      1073741824 bytes (1.1 GB) copied, 5.32764 seconds, 202 MB/s

      June 12, 2012 @ 12:52 am | Reply
  28. Jeff Spears:

    I purchased this VPS and 17 hours and one support ticket request later with no real response, I still have not been setup. I’m about to request a refund.

    June 12, 2012 @ 8:59 pm | Reply
    • Your ticket is in the billing queue — nothing to do with tech support. I’ve just updated your billing ticket, Jeff.


      June 13, 2012 @ 10:48 pm | Reply
      • Kevin, your page https://billing.urpad.net/submitticket.php does not explain whom to contact to ask about VPS activation. Setup is not automated for some reason. I’m in 7 hours of waiting and contacted sales so far. It’s business time! :)

        June 15, 2012 @ 5:11 pm | Reply
        • Jack:


          that url loads for me , maybe they were updating whmcs as you went to submit a ticket or something

          June 15, 2012 @ 5:14 pm | Reply
        • URL loads fine. But it does not say whom to contact about VPS activation. Is it Sales? Support? Billing? Where is the problem. Where to address so my ticket will not be waiting in long line before someone get to it and just re-address it to correct person.

          June 15, 2012 @ 5:44 pm | Reply
        • Jack:

          I’m sure as the support is 24×7 your best option would be to open a support ticket..

          June 15, 2012 @ 6:06 pm | Reply
        • Well, support is fake 24h. In 40 minutes you get autoreply.
          This autoreply stands for guaranryd response.
          Looks like another bad support company. Should try phone #.

          June 15, 2012 @ 8:08 pm | Reply
        • NO, Autoreply is ONLY in place for sales/billing, support is guaranteed 30 minutes, and you are free to submit a support ticket to support asking a technical question at anytime if you wish to test our response time.

          Support is also available 24×7 over phone, sales is only business hours. We are working on staffing 24×7 sales soon.

          June 15, 2012 @ 8:34 pm | Reply
        • *support is guaranteed 30 minute response time from a REAL human and 95% of the time if its a simple issue its a resolution.

          June 15, 2012 @ 8:34 pm | Reply
        • If Kevin is right, why he canceled my order right after my last comment?
          Your VPS can be gone in a second just because KEVIN does not like your comment.

          June 15, 2012 @ 8:52 pm | Reply
        • You were canceled and issued a full refund because you sent in 3 different tickets regarding the same request and very rude remarks (borderline staff harassment).

          We reserve the right to cancel out any customers we deem may be problematic or potential risk to our company in any form or shape.

          Please find a new host, you were issued a full refund. Good luck with your new host.


          June 15, 2012 @ 8:57 pm | Reply
        • No, you wasted my 10 hours. So I will tell here what I think and how it was.
          “deem may be problematic”= don’t sit and wait for days waiting their VPS to come online.
          “3 different tickets”=two! 2nd 10 mins ago to support, as sales where unable to look in to it for 8 business hours!

          June 15, 2012 @ 9:05 pm | Reply
        • No one here cares, you are overreacting and you were never setup to begin with, so we issued you a full refund as you are a problematic customer who sends in duplicate tickets to every department and uses abusive words towards our staff.

          In fact two of your tickets were in sales/billing and you had one in support where you got a response in under 3 minutes on which proves our response time is genuine from real humans.


          June 15, 2012 @ 9:07 pm | Reply
        • Only fast respose I got is cancelation! ))

          overreacting? I was waiting for a box 10 hours and got canceled because
          I speeked freely that I don’t like to wait and want some reaction to my ticket!

          “uses abusive words”? Which abusive words?

          Tickets: 1.Sales:About Affiliate program 2.Sales:About my VPS not activated for 4-5 hours
          3.Support: about VPS not activated – here I got canceled within minuttes.

          So I had 2! TWO tickets about VPS and 2nd was just submit. And that’s after 10 hours of wait!

          June 15, 2012 @ 9:15 pm | Reply
  29. Gabriel Paim:

    I had a problem in the registration process some hours ago, but I’m still waiting for them to answer me.
    It looks like the “30 minutes feedback promise” it’s not taken that serious.

    June 12, 2012 @ 9:02 pm | Reply
    • I assume that is a sales/billing request as you said its a registration process problem. Sales/billing is not 24×7 and is only handled during business hours (Mon-Fri 9-5 EST).

      We guarantee a 30 minute response time for all technical support related inquiries as that is a 24×7 department, and yes it is taken very seriously.

      Please don’t make assumptions thanks!

      June 13, 2012 @ 10:44 pm | Reply
  30. Cam:

    Been a few days, but setup was easy/quick, box is responsive bandwidth test is positive.

    June 14, 2012 @ 10:01 am | Reply
    • Thanks! Welcome aboard.

      June 14, 2012 @ 9:37 pm | Reply
    • Exactly how responsive box is?
      How many cores? Core speed in mhz and bogomips. (cat /proc/cpuinfo)
      How does disk IO doing? (dd if=/dev/zero of=test bs=64k count=16k conv=fdatasync)
      (don’t forget to remove IO test file by “rm test” command)
      And resources limits would help also: cat /proc/user_beancounters

      This info, package name and node location would really help new clients like me.
      I’ve ordered VPS in Luxembourg few hours ago, so I’ll get back with my details after it became active.

      June 15, 2012 @ 1:25 pm | Reply
      • Clients have posted benchmarks above, Oleh.

        June 15, 2012 @ 8:37 pm | Reply
        • Really? I guess previous post was one of the reasons for my account cancelation.
          I don’t just look VPS responsive or not. I would test it well and post results here.

          Looks like you afraid of the real tests at least on some locations.
          I would recomment buying VPS from this kids URpad for tests only.

          June 15, 2012 @ 9:09 pm | Reply
        • Once again our benchmarks are posted above by real clients, we have nothing to hide. We give very good value for the money and we are working on adding SSD caching to all of our nodes to make Disk I/O even better.

          Make all the assumptions you want, you were terminated because you sent in too many duplicate tickets in a short timespan and you used some very rude remarks that were considered as staff harassment.

          Get over it, its only $5. LEB users are smart enough to know not to rely on comments from problematic customers like you, and they know that they have nothing to lose by trying out for a month for $5.

          You have every penny of your $5.72 back so you can find a new host.


          June 15, 2012 @ 9:13 pm | Reply
        • Get over it? You have a problem with me spreading truth here right?
          Don’t worry for me, and stop sending me off. I know what to do myself.
          Rude remarks? Wow, you guys so tender. I’m sure you could mention all I said.
          I agree. You just said it yourself. Your service likevize your company is $5 – for tests only.

          June 15, 2012 @ 9:20 pm | Reply
        • No, you are wrong once again, our servers are solid and reliable to be used for production purposes, and we have Inc500 companies who use our services for mission critical purposes.

          A lot of other VPS hosts also host their SolusVM master with us. Less than 10% of our clients use our services for testing/dev purposes.

          In respect to our privacy policy I will not be naming those clients however I’m sure most of you would of have heard of them before.

          June 15, 2012 @ 9:24 pm | Reply
  31. So many words and no proffs. Andy above had some feedback on your server.
    I’m not saying your servers are that bad. I’m saying you must be afraid of tests publicity.
    And you not reliable as manager, as you simply cancel on your own decision.
    If you just said “sorry, dude. We made you wait. Not it’s gonna be fine”.
    That’s what would be perfecly fine. I do understand everything hapens.
    But you just canceled me as bad customer. So now I will be a bad customer.
    I’ll tel the truth. It’s that simple.

    June 15, 2012 @ 9:33 pm | Reply
    • Is that really all you have on us? Come at me bro.

      Andy clearly stated his issue was resolved and said the server speed is fast.

      I am done with you.

      June 15, 2012 @ 9:34 pm | Reply
      • You done with me, “bro”?
        It’s up to others to decide who’s done with whom among us, “bro”.

        I was not intend to “have something on you”. All I needed was VPS.
        “bro”… just like I’ve said – kids.

        June 15, 2012 @ 9:38 pm | Reply
        • Sorry that you don’t know American slang, there is a site called Urban Dictionary, hope you know that.

          We’re not kids, we have been in business for close to 5 years and URPad is just one of many other web hosting companies our parent(FTNHosting) owns.

          June 15, 2012 @ 9:40 pm | Reply
        • You parent – may be five years, you – looks like 6 months.
          And how childish this is?:
          Access Denied
          Your IP has been banned
          Ban Reason: Problematic Customer
          Ban Expires: 06/22/2050 17:11

          June 15, 2012 @ 9:55 pm | Reply
    • Jonas Gregersen:

      @Oleh– Maybe its because of the way you act, you are acting really childish on here. As I understand, you were already sent a full refund, so, just move on, and don’t make a scene about it. Now I see why Urpad didn’t want you as a customer.. maybe if you started treating people politely, they would do the same and you wouldn’t have been cancelled. I’ve found that is the best way to apporrach anyone you work with in life, I know if I were a service provider, and a customer being impolite, I would basically say ‘F-off’. I’m surprised Urpad even refunded you, the way you acted on here is already very childish, I dread to see what you told them in the tickets.

      Also, I have a VPS with Urpad for a week, and I’m satisfied. I submitted a ticket asking if teamspeak is allowed on 18:48 and got a reply on 18:52 saying it is, so the support is good.

      June 20, 2012 @ 1:43 am | Reply
      • You surprised Urpad refunded? They failed to provide service.
        I’m like 10 years using different webhosting services. I know how to talk to support.
        Attitude was ok until I was unexpectedly canceled.
        So why I was wasting my time waiting for VPS?
        Kevin Hillstrand canceled me because he saw I will not accept once a 24 hours support response.
        Urpad has childish name, but they recommended them self great overall.
        But failed to open VPS and canceled me.
        Jonas, you know nothing about me. Why you think I was impolite to Urpad?
        Support is 2nd important thing in this business right after stability.
        I’m glad you fine with them, I did not get a support.
        In the end I saw them as one of this one-two persons, having a day job, companies.
        I want some few hours ADEQUATE response to my tickets. I have this with my current provider.
        Not only this, I even have owner cell phone number, so I can call if heaven falls on earth.
        So let’s talk how it goes with your VPS in a year.

        July 9, 2012 @ 9:15 pm | Reply
  32. Jack:

    Why is there no like button on LEB , Some funny comments on here :)

    June 15, 2012 @ 9:45 pm | Reply
  33. sander:

    signed up yesterday, but no login details received yet ??

    June 16, 2012 @ 9:05 am | Reply
    • Don:

      contact their support department

      June 16, 2012 @ 1:08 pm | Reply
    • Hello Sander-

      Thank you for your order and welcome to URPad. It appears that we have ran out of IP’s in the location (Luxembourg) you ordered from.

      We’ve allocated a new /24 IP block in Luxembourg and will bring new servers online in that location on Monday. Until then we’ve temporarily disabled stock for new orders in Luxembourg.

      Anyhow, your VPS is now deployed and the login credentials were sent to your registered email with us.

      Regards, Ethan

      June 16, 2012 @ 6:19 pm | Reply
  34. tinyray:

    Do you have your servers in Dallas with Limestone Networks?

    June 16, 2012 @ 3:18 pm | Reply
    • Hello Tinyray-

      Our servers in our Dallas location are with Limestone Networks in the Databank facility.

      We also enabled a limited amount of stock in Dallas for this offer too.

      Regards, Ethan

      June 16, 2012 @ 6:21 pm | Reply
  35. Ryan714:

    Picked the Quadranet Los Angeles option due to my geographical location as I’m in Orange County which is next to L.A. Running teamspeak3 (only 20-25ms latency), lighttpd with fastcgi(need to finish my fcgi c++ bins), postgresql servers, low load averages and only using 99Mb of ram out with the rest of the gig left which is pretty nifty. I’m feeling satisfied.

    June 19, 2012 @ 9:47 am | Reply
  36. Jonas Gregersen:

    Picked up this VPS in Iceland (paying on a monthly basis) about a week ago. I would give it 15/15 rating, this is a great server.

    Very good performance and probably the cheapest provider in Europe.

    June 20, 2012 @ 1:37 am | Reply
    • Hi Jonas,

      Thanks for your feedback, we appreciate your trust and business.

      Please let us know if you require any assistance.


      June 20, 2012 @ 8:05 pm | Reply
  37. Hi there,
    please fix my ticket #534120
    i try to register twice but always get fraud

    June 20, 2012 @ 10:53 am | Reply
    • Thanks for contacting URPad Customer Support.

      We have moved to approve your order, and your ticket has now been updated.

      Please let us know if you require any further information or assistance.

      June 20, 2012 @ 7:58 pm | Reply
      • Hi Kevin,
        Thank’s for approve my order, but i need some a little help
        Ticket #549645


        June 23, 2012 @ 12:54 pm | Reply
  38. Kevin:

    The Client Area page is taking forever to load the login page for some reason. Is anyone having the same issue?

    June 20, 2012 @ 5:55 pm | Reply
    • Hi Kevin

      Thanks for your comment. Due with a ping flood, our website was experiencing slight delay in response times earlier this afternoon.

      This has since been resolved and mitigated, please confirm and let us know if you experience any additional issues.


      June 20, 2012 @ 8:00 pm | Reply
  39. Ed:

    I just signed up, and so far everything is going smoothly… EXCEPT:
    WHY did you email me my username and password? That is a HUGE sign that you really have no understanding of how to handle user accounts. You never send usernames and passwords via email. You know how insecure that is, right?

    I’ll be changing my password. I have to confess that I’m now a little nervous about your company’s attitude towards security. Please, please, please tell me it is one of your top priorities to stop doing this (emailing usernames and passwords).

    Thank you for an otherwise great service.

    June 20, 2012 @ 7:33 pm | Reply
    • Ed,

      This is standard practice in the hosting industry and 95% of the companies out there send user/pass over email, including the top and largest hosting companies out there such as HostGator.

      Glad to hear you are overall satisfied with our service though, thanks for your comment.


      June 21, 2012 @ 12:20 am | Reply
      • Ed:

        Heh. Because everyone else is doing it, that makes it okay, I guess? It’s a simple step to *not* do it and you increase security *a lot*. What is the rationale for doing it?

        BTW, could you take a look at ticket# 861836. I’m worried I spoke too soon about the service. I can’t seem to reach anyone. I don’t want to air dirty laundry here, though.


        June 21, 2012 @ 3:09 am | Reply
        • It would simply cause a huge inconvenience for the majority of our clients, and it only takes a few seconds for you to change your password from our feature-rich VPS control panel.

          You were unable to get ahold of someone as your ticket is in the sales queue — sales won’t be open until 9 AM EST tomorrow. It is currently 11:58 PM on Wednesday. Support however is a 24×7 department, and you received a prompt response from one of our technicians already (in about 30 minutes from the time the ticket was sent).

          However, I believe there is a misunderstanding. I have updated your ticket at this time with further details.

          Thanks Ed and have a great night.


          June 21, 2012 @ 3:58 am | Reply
        • tinyray:


          I am not sure if you know about the offloaded mysql at buyvm. It would be great if you could add this interesting service.

          June 21, 2012 @ 4:19 am | Reply
        • Ed:


          Thank you. I’m up and running.


          June 21, 2012 @ 11:43 am | Reply
        • Ed:

          Just to be clear (lest anyone read this thread and think I’m *not* happy): I am happy with URPad and will be recommending it to friends.

          Kevin, thank you again for the quick response.


          June 21, 2012 @ 12:21 pm | Reply
  40. Abdul L:

    good vps speed even from my country


    June 21, 2012 @ 4:14 am | Reply
  41. Michael.:

    Is this still available in Los Angeles? Thanks!

    June 21, 2012 @ 5:12 pm | Reply
    • Hello Michael-

      Yes this offer is still available. We have stock available in Los Angeles, California for ordering immediately. Should you have any other questions or concerns, please email sales@urpad.net

      Thank you

      Regards, Ethan

      June 21, 2012 @ 6:00 pm | Reply
  42. BigY:

    Ok, bought a VPS with them. Here are my results untill now.

    Payment done by 2checkout. Took an iceland VPS. Payment was easy.
    VPS will be delivered with Debian 6. Other distro’s possible
    After installing a desktop (sorry, i am not that unix nerd :)) it uses 400mb of memory (my other vps’s are using around 200mb with the same distro and installation) so whats wrong?
    Installing from repositories is SLOW!

    I hope it will be better the next days…perhaps a small hickup in the connection.

    Overall: 6+

    June 28, 2012 @ 11:45 am | Reply
  43. DracH:

    I have vps with them for about 1 month now… So what to say? Slow support, today i have network problem with vps, i have opened ticket but somehow always Dylan answer me with same message:

    “Thanks for writing in.
    We will check this further and update you. Please hold on.?”

    Hm funny thing but ok maybe he is 24h online who knows? :) Bask to problem, network on my vps go up and down all the time, and after i have opened ticket, my vps go offline… I have try to boot, reboot but nothing… Still i don’t have answers on ticket, and no solution for my problems…

    I will think about renewing my vps here…

    June 29, 2012 @ 1:01 pm | Reply
  44. DracH:

    Got reply from them:

    our VPS has been disabled for abuse complaint. Find the details below for your reference,

    tcp 0 1 SYN_SENT 450755/./bopm
    tcp 0 1 SYN_SENT 450755/./bopm
    tcp 0 1 SYN_SENT 450755/./bopm
    tcp 0 1 SYN_SENT 450755/./bopm

    and so on…Lol they don’t know what is bopm for irc server? They suspend my vps coz i use bopm open source proxy scaner for irc :) bopm just sacen users for open proxy and ban them from irc… This is realy funny :))))))))

    June 29, 2012 @ 1:34 pm | Reply
  45. BigY:

    Can you tell me why everything has been refunded? Everything was setup and all of a sudden i get a refund which i asked according to the mail.

    Is this a joke? If i were others, please stay away with them.

    June 29, 2012 @ 1:38 pm | Reply
    • BigY:

      It is getting weirder and weirder. 2checkout said that they didn’t cancelled it, but the seller did. So if you give a real review about the vps box and the results are not that good, he just cuts your line for no reason.

      I would stay away from this guy. Apparantly someone who can run with the money without consulting you about it.

      June 29, 2012 @ 2:00 pm | Reply
    • Hi,

      We don’t process refunds unless you explicitly request it, and 2Checkout only processes refunds if you fail their fraud checks.

      I am sure there is a simple misunderstanding here. Put it this way, BigY. Why would we refund customers randomly for no reason, and lose money like that? We wouldn’t be in business if we did that to everyone, so it doesn’t make sense to us either.

      I would love to investigate this. Please let me know your invoice ID so I can look up your account. Thanks!

      June 29, 2012 @ 6:03 pm | Reply
      • BigY:

        2checkout told me that they didnt cancel it. And it is a prepaid creditcard, so how can it be fraud?

        So what now?

        June 30, 2012 @ 9:30 am | Reply
      • BigY:

        This is their reply, so please, don’t tell me they cancelled it:

        Hello Paul,

        A staff member has replied to your question:

        Dear Paul,

        I have located your order 4741972153 with URL http://urpad.net and our records indicate that it was cancelled by the seller. Please contact the seller to know why your order was cancelled.

        Thank you for contacting 2CO and have a great day.

        Client Services

        July 1, 2012 @ 2:49 pm | Reply
        • BigY:

          Well, i guess thats it. He is out of answers. Paid with a prepaid creditcard and 2checkout tells me that there is nothing wrong with my payment and has been cancelled by the seller himself.

          For the people who are in doubt…don’t go with them.

          July 2, 2012 @ 5:41 pm | Reply
        • DracH:

          Don’t make bad review if you want to have VPS with them…This is an old story with them :)

          July 2, 2012 @ 11:26 pm | Reply
  46. BigY:

    Also NO respond from the guy also while he is saying that he answers all the questions within 30 minutes.

    June 29, 2012 @ 2:01 pm | Reply
  47. DracH:

    Loool things are just going more funny :) New answer on ticket:

    “We will not re-activate your VPS. Please go ahead and go through our TOS.”

    And what Ethan Coleman says here? :)

    “Ethan Coleman:
    We allow IRC for private use in some locations!”

    And before i buy vps from here, i have aksed them do they will allow me to run IRC here, or i will need to find ohter provider…They said to me: “Yes you can run irc”

    So what will be next? :)

    June 29, 2012 @ 2:07 pm | Reply
    • BigY:

      Simple, do NOT go in business with them!!

      June 29, 2012 @ 2:21 pm | Reply
  48. DracH:

    Ah i have pay them for 3 months and they suspend my account…Lol who is crazy here ? :)))

    June 29, 2012 @ 2:24 pm | Reply
  49. DracH:

    New funny things about URPad :) Now they change reason just to suspend my vps there :) Here is new one:

    “Hello, per our policies, we do not allow port scanning, in this case it appears they are coming out as “SYN_SENT” connections across multiple different ports.”

    So who is crazy here? They don’t want to read what is “BOPM” :) LOL BOPM is small irc protector who scan only my users who try to connect on irc with proxy and gline (ban) them, to prevent abusive users who flood on server with join / part bots…They are more then funny :)


    “However, per our terms of service in which you agreed to prior signing up for our services, we do not allow any sort of applications that will cause interruption to other users on the same node”

    I do not know what interrupt other users? Maybe my 25 irc users (20 of them are girls :) realy!) or me who use 2gb HDD 100mb of ram and about 150gb monthly bandwidth (with few process unrealircd, anope, bopm, neostats…)

    It’s realy funny what this company do to users :) More funny is how they can be in bussines for more then 5 years, when they only try to find reason to put your vps down? :) Who knows, but ppl will know what you do…

    June 29, 2012 @ 8:26 pm | Reply
    • Spirit:

      BOPM is completely legit tool used for protection of IRC servers/networks from abusive users.

      Kevin Hillstrand, it’s nearly impossible to find out which are those “some locations” where IRC is allowed. As example I asked here:


      San you name those locations here publicly to avoid future misunderstandings please.

      June 29, 2012 @ 9:54 pm | Reply
    • Spirit:

      Typo *can you name….

      June 29, 2012 @ 9:55 pm | Reply
      • DracH:

        I have try to explain them what is bopm, and for what is used for, but with no luck…Still don’t have new answer…My vps is now down for more then 12 hours. This is not misunderstandings, i have aksed them on live chat and email, do they allow me to run irc server on network before i have order vps, and they say yes…

        June 29, 2012 @ 10:29 pm | Reply
  50. Alonzo:

    Their service are ban and they threat customers.Also they dont do refunds.I’ll stay away from them they just want your money.

    July 1, 2012 @ 5:34 am | Reply
    • DracH:

      STAY AWAY FROM THEM! MY VPS IS SUSPENDED WHO KNOW WHY AND FOR WHAT, and management don’t answer on ticket for 2 day now… STAY AWAY FROM THIS KIDS

      July 1, 2012 @ 9:32 am | Reply
      • Don:

        I don’t know… I’ve had a VPS from URPad for a while now and they’ve been awesome in every aspect (support and the uptime and everything). They also reply to my support tickets within the next few minutes (or let me know they’re escalating the issue to another department when required).

        It could be either hit or miss or you guys are just violating their terms of service. Mind letting us know why you were suspended? There usually is a reason.

        July 1, 2012 @ 12:15 pm | Reply
        • Don:

          Ok well I just read your reason as to why you were suspended and personally, I don’t know (I’ll throw my hands up on that one).

          July 1, 2012 @ 12:17 pm | Reply
        • Thank you for your support Don, please see my response in regards to DracH below. I’m happy to hear that genuine customers like yourself who follow our policies are happy with our services.

          Regards, Ethan

          July 2, 2012 @ 8:07 pm | Reply
      • Alonzo:

        They havent reply to me either.They do it on purpose their money hungry.Sadly for them I review hosting service I spent 200$ for a month total of vps from different.I must say out of the 11vps I order this month.They will be rank 10 out 11 stay tune im getting around to few more vps sellers on lowend.I just think urpad isnt the wisest people we all know it isnt right to steal from customers.
        I must say I was impress with the support for the first days.I do this test for hosts thats younger than 5 years.I would keep asking questions to see how they respond.Well one day sent me a ticket if I keep asking question they will suspend me.I im just trying to think who threat customers?Like I said I buy many vps to put on a list to help new people.READ but its only 75% of their fault.A cheap vps is just like a free shared host you never know what can happen.A vps under 20$ month isnt worth your time unless its a very popular host.Always search for reviews aswell.

        July 1, 2012 @ 12:35 pm | Reply
        • @Alonzo,
          I am using their vps to run R software with RStudio server, extremely good. I am very happy with their services.
          However, its bad if Kevin does not help you out.

          July 1, 2012 @ 12:58 pm | Reply
        • DracH:

          I have use 512mb buyvm vps for one year (5.95$) and it’s realy good one…So we have good low end vps providers here :) Only problem with buyvm is high ping and lag, coz i’m EU based :(

          July 1, 2012 @ 3:53 pm | Reply
  51. Alonzo:

    @tinyray yes I believe I talked to kevin once that when I purchased the vps he was very helpful when I had problem purchasing the vps.But I belive Dylan is the worst their.He has an atitude not sure who is the owner.Once I ask for kevin Dylan wouldnt direct me to him.The support is 6 out of 10 that rate dont pass the borders with me.I just dont like hosts that get pissed and dont respond to clients thats not not legit I dont have time to waste money I wont let anyone waste their money thats why im posting bad comments.Im sure they might get better in the future every host does but I believe theiy have been out for 2 years and they havent got their support skills up sadly.Lol to be honest I didnt use the vps I had a test site up.I was going to give it out it was 2 months paid for.The test site move pretty quick.Also the bandwith problem it was increasing its funny know knew of the site but me and I only got on it once a week.

    July 1, 2012 @ 1:16 pm | Reply
    • DracH:

      Something like that…I have got reply for Kevin on WHT (pm reply and post reply) where he says that is just misunderstanding from them…Coz of that my vps is down for 2 days now, and will be next 24h i think, coz ticket wait for management to look into it :) Right now on 40-45C degrees outside my home pc need to work 24h to host irc server on my home pc :) Kevin is realy good guy who want to help, and i belive him, but who make mestake and suspend my vps for no reason? This is a mistake that was not allowed to happen to which is in the business for 5 years…

      July 1, 2012 @ 4:00 pm | Reply
  52. Hello DracH-

    Your posts here are nothing more than posts with the sole intent to tarnish our reputation, as you posted the exact same replies on WebHostingTalk.com. A monkey would even realize what you are doing. Chris and Kevin already explained the situtation on WebHostingTalk and we fully stand by our decision. We are not going to re-explain the situtation on here as its redundant.

    It’s as simple as it gets: break our TOS, get suspended. Don’t make a show about it just because we were following our own policies by suspending you for violation of our terms of service.

    We are not going to spend any further time nor resources on your situtation, you’ve been offered a refund and you know how to contact us by the appropriate means/channels to claim such accordingly.

    Regards, Ethan

    July 2, 2012 @ 8:06 pm | Reply
    • Jack:

      I personally have used urpad and the support is pretty good.

      Response times were good.

      Server IO was okay for budget I think I was on a RAID1 SW config so it was fine.

      Network uptime was good.

      And Price was very LEB.

      July 2, 2012 @ 8:08 pm | Reply
      • Hello Jack-

        Thanks for your comment.

        We did indeed have some nodes on a RAID1 config in the past, however have since moved to upgrade the majority of our nodes to hardware RAID10 configs (with LSI 9260 with BBU) and have ceased provisioning new servers on a RAID1 setup, but rather RAID10 as we understand disk IO is important.

        Regards, Ethan

        July 2, 2012 @ 8:13 pm | Reply
    • DracH:

      I realy don’t need to tarnish your reputation, your company will do that allone, and you do not need my help about that…And yeah about that people from here can see all on WHT here is link: http://www.webhostingtalk.com/showthread.php?t=1168495&page=5
      coz i realy don’t have time to whrite again and again here…You will know how much clients you will lose coz of this, but that is something what you have done…

      And about refund, you speak here one thing, Chris other (we will not refund you), what will Kevin say about this? Can you guy make one stable story to tell? I think not…And tell me how to ask for refun, when you (i mean on URPad) delete my account from whmcs just like that? Maybe this is show for you, but it’s review of your company for me and other people here, on wht and other place. Ah yea we know, you delete user account from WHMCS when you get negative review. To much users here can tell the same story.

      July 2, 2012 @ 11:16 pm | Reply
      • DracH:

        Ah my mestake sry, read from this link all the story:

        July 2, 2012 @ 11:23 pm | Reply
        • Spirit:

          DracH forget about them. I mean why would you want to stay with host uncapable to admit that they are wrong and fix things caused by their stubborness. Just look at your WHT thread where Chris act like a madman uncapable of rational thinking. With some little common sense it would be so easy to solve this issue properly on case to case basis…

          July 3, 2012 @ 1:44 am | Reply
        • DracH:

          @Spirit Who say that i will stay with them? I’m here just to warn people what can expect from URPad…

          July 3, 2012 @ 9:02 am | Reply
  53. Ex customer:

    I was their customer and left them because they refused to fix the bad disk I/O despite several requests. I never looked back.

    I sort of had respect for Kevin for treating customers well back then, but based on these comments seems that he has became rude and arrogant. Just like the rest of URPad staff posting here.

    July 3, 2012 @ 1:00 am | Reply
    • @Ex customer: I once had this issue too although the current one is so good.
      I am not sure why the guys at URPAD make such a thing so complicated; Delta @buyvm also said that bopm is legit. Hopefully @DracH sort the issue out.

      July 3, 2012 @ 1:29 am | Reply
  54. tri:

    urpad support very bad, 24×7 ? , i have try to call , email , ticket , no respond from your sale, technical. ….i have make order on on 30/6/2012

    July 3, 2012 @ 2:38 pm | Reply
  55. John:

    Thank you for posting this special promotion. I ordered about 2 weeks ago and its a nice VPS, always able to upload and download at 100Mbit lowest I have seen it go is about 90Mbit.

    The only thing I hate about them is that they don’t offer ipv6 right now. I was told by Dennis it would be until later this year before ipv6 would even be an option. Other than this the speed is really good and support is professional and fast. For $6 I couldn’t ask for more tbh.

    July 4, 2012 @ 4:27 am | Reply
    • Hello John-

      Thanks for the comment. IPv6 will be available in most of our locations by Q4 of 2012. We will also be allowing existing customers to claim as much IPv6 addresses they need at no added charge when we do have it available.

      Contact us around Q4 of 2012 and we’ll give you some IPv6 addresses :).

      I hope everyone had a wonderful Independence Day!

      Regards, Ethan

      July 5, 2012 @ 4:11 am | Reply
  56. Juan R:

    The Los Angeles VPS is speedy from Mexico (50ms)! Good network providers and uptime.

    Do you plan on a Mexico location soon :D

    July 5, 2012 @ 12:09 am | Reply
    • Hello Juan-

      Thank you. At this stage we do not plan on a Mexico Hosting facility location, however as you said the speed is still decent from Mexico, so Mexican customers can sign up for our Los Angeles or Dallas location if latency is important.

      Regards, Ethan

      July 5, 2012 @ 4:15 am | Reply
  57. Antonio:

    Avoid at any cost, the server got suspended right away just because one java app was running.
    The load was 0.10 and the ram usage only 400MB.
    No refund was issued, the server didn’t got unsuspended and all my data was lost.

    So yeah it’s a scam, and It’s a shame that such providers even exist.

    July 6, 2012 @ 1:38 pm | Reply
    • john:

      they’re not scam, there are two side of stories or story.
      you must have triggered something and they shut you down because they wanted to protect others.
      By getting rid of one black sheep may help other 500 ‘normal’ sheeps.
      My 6 cents.

      July 6, 2012 @ 5:20 pm | Reply
      • BigY:

        They are bad because they call me a fraud person when you use a prepaid creditcard. Ever heard of fraud with a prepaid creditcard? Then they are saying that i was behind a proxy when i ordered one.

        They just dont like it when you write a bad review about them. I would stay away from them!!!

        July 9, 2012 @ 2:49 pm | Reply
        • Matthew B:

          At the end of the day providers have a right to choose who there clientele is.

          If MaxMind and there other fraud protection systems are reporting that you are a fraudulent client they ultimately have to decide what would be in the best interest for them.

          July 9, 2012 @ 3:13 pm | Reply
        • BigY,

          Matthew is correct, as you the client have the right to choose who you wish to do business with, we as a service provider do as well…

          You refused to provide an ID when requested and your order came from a your-server.de proxy IP address…


          July 9, 2012 @ 10:40 pm | Reply
      • By getting rid of one black sheep?
        Ok, but they could warn and ask to move out in 48 hours or so.
        Or cancel, but provide backups!

        My current provider being tolerant to me. They provide current backups, even my client’s website is abusing (phishing) and DC brings whole server down for 2 hours to remove client’s account. This guys understand that thing happen one-two times a year, and I do. We both happy.
        But URpad are really rude to customers. They treat us like some teenage folks just kidding around, not a clients actually using VPS.

        July 9, 2012 @ 9:45 pm | Reply
        • Oleh your service was never activated, you were refunded over 1 month ago as you were deemed as problematic. Just like you have the right to choose whom you wish to do business with, we do as well…

          July 9, 2012 @ 10:39 pm | Reply
    • tinyray:

      I am using my urpad vps to run R software, a java based program, also doing parallel programming. So far so extremely good.

      July 6, 2012 @ 6:30 pm | Reply
    • Hello Antonio,

      If that was the case you would not have been suspended. May I please have your ticket ID for I can investigate this further.


      July 6, 2012 @ 10:44 pm | Reply
  58. YDGH-Corey:

    All I have to say is WOW…..

    July 6, 2012 @ 6:21 pm | Reply
  59. Jacco:

    Hi there. I just bought a VPS from them and the package includes Kloxo but I see no Kloxo in my Control Panel. In fact, the IP address I received fails to connect, so does the SSH… My control panel is good for only reinstalling Linux and monitoring performance… and has absolutely nothing else.

    I sent a support request 24 hours ago but have heard nothing back. Doing a search for Kloxo on their knowledgebase returns 0 hits…

    So between getting no response from support, having 0 hits on the knowledge base and not finding the control panel to configure anything I am very curious how any of you have managed to get such great service from them and how so many of you have such praise to sing… This was, after all, why I looked at them in the first place… Cheap and with lots of praise…

    Can anyone please direct me to where on their website they actually tell you where you get the things you are paying for? Cause honestly, right now I have a control panel (not Kloxo) that does absolutely nothing and I can’t even SSH into my VPS or (literally) do anything other than installing Linux and starting and stopping and rebooting the system…

    I don’t mean to ask you guys for support, just a link to where I can get some support, please. Somewhere where I get more than 0 hits or a reply to an email.

    July 11, 2012 @ 8:33 pm | Reply
    • john:

      If you have solus, re-install os, change passwd, and then reboot, then go to ssh, it should work.
      before you make any accusation, learn something and then complain.

      July 11, 2012 @ 10:03 pm | Reply
      • Spirit:

        If you want to use Kloxo control panel choose CentOS operating system (re-install os as John said above) and then follow those steps to install Kloxo: http://wiki.lxcenter.org/Kloxo+Installation+Guide
        After succeful Kloxo installation and basic security setting as first thing I suggest you to set up DNS template (nameservers) before you start to creating user accounts.

        July 11, 2012 @ 10:14 pm | Reply
    • earl:

      if it’s an image of Centos with Kloxo host in a box you just have to go to http://YOUR_SERVER_IP:7778 or https://YOUR_SERVER_IP:7777 username:admin password:admin

      July 11, 2012 @ 10:43 pm | Reply
    • Jacco:

      Hey all. Thanks for the feedback

      I don’t know what happened yesterday (since I STILL have not received a reply yet) but I sent in two more support requests tonight (2 different matters) and received my replies in a matter of minutes in both cases. Granted one was automated (and I just received it again 2 seconds ago) but still…

      The first issue was that on their sales page they state that they offer a free website transfer service so I asked how I would go about asking for this service and I got my answer within 5 minutes: “You don’t. Your VPS in unmanaged so it’s not our problem” (basically) so that matter was resolved very quickly.

      The other issue was why the Kloxo installation wasn’t included as per the package and why I didn’t get login details for that. The automated reply came back as “We’ll look into it” and just now, a few hours later, they replied with “You can’t have both Ubunto and Kloxo. Either have CentOs with Kloxo or Ubunto with Webmin”.

      The software I wish to install only states official support for Ubuntu so I don’t have much of a choice in that regard, but Kloxo is the only Panel I’ve ever had any experience with so this is not an ideal situation but until I’ve tried Webmin I can’t say it is a bad situation…

      All and all, not as smooth a setup as I would have liked but still not too bad either. They are now setting up Webmin for me and then I can finally get cracking with my first ever VPS :D

      So all and all a good experience so far.

      July 12, 2012 @ 2:09 am | Reply
      • earl:

        Pretty nice of them to setup Webmin for you as most LEBs are unmanaged..

        July 12, 2012 @ 3:04 am | Reply
      • john:

        Let me give you again my 7 cents, do not accuse anybody without knowing the fact.
        When you don’t know, try to learn, google it or ask here politely, not accusing people this and that.
        Reading your thread, you don’t know anything about vps, even what vps stands for, so please again don’t accuse anybody without knowing stuff, that’s all.

        July 12, 2012 @ 5:37 am | Reply
        • Jacco:

          I still don’t understand what you are saying I am “accusing” them of ?!?
          I am new to VPSs but not that stupid that I don’t know what it stands for!

          I said their klowlegebase had 0 entries for Kloxo, which s still true today…
          I said that I didn’t get a reply to my first email and it is now almost a week and I have STILL not received a reply to that email…
          I said I was unable to log into my VPS via SSH and that was fixed by them giving me a new IP address (they said it was something to do with routing issues)

          I am new to VPSs and I wanted to learn through this one. The package I bought included Kloxo. They offered it, I chose it, it was not installed. Fact! I was NOT able to login because it wasn’t installed! Only after further emailing did it become clear that the product on offer is incompatible with the configuration choice available on their order page. I made my selections, I paid for it and afterwards it becomes apparent “Oops. Sorry. That package doesn’t work with that OS”. It was an honest mistake but still a mistake on their end. They offered me the control panel, I didn’t get it. I asked them for it, they gave me 2 options. I picked one. Problem solved. How exactly is this an accusation? How is Googling “Why didn’t URPad install my Kloxo as per the product I bought?” going to help me “learn” anything?

          So to recap on my first post:
          It’s been nearly a week and I have still not had a reply to my first email.
          The control panel I couldn’t log into WASN’T installed and turns out that even though they offered it, it is incompatible with the OS and CANNOT be installed so they had to give me an alternative one.
          Their knowledge base still doesn’t have any information in it that could have helped me to sort any of this out on my own.

          All of these are mere facts that back up why I had so much trouble to get started.

          How exactly is Googling “Why don’t the reply to my email?” going to teach me anything about VPSs???
          How is Googling “Why is their knowlegebank empty?” going to teach me how to log into a control panel they didn’t install?

          I didn’t accuse them of being worthless assholes or a sh*tty company… I said their knowledge bank is empty and they didn’t reply to my email and this remains true today. I fail to see that this is an accusation that can be fixed through Google…

          Now that they helped me get my account up and running and they finally started replying to my mails, so far I am very happy with them as my hosts… but that doesn’t change the fact that their knowlegebank (man i wish I could spell that word!!!) IS still of no use to me, it doesn’t change the fact that my email has been left unanswered for nearly a week now, it doesn’t change the fact that I couldn’t log in (as stated above) until after they assigned me a new IP, it doesn’t change the fact that the control panel I ordered with the package I paid for was not installed and that I had to contact them first before learning that the panel I ordered will not be available (ever!) and that I will have to pick a substitute panel or change the OS I selected… All of these remain as true as the day I said this and no amount of Googling is going to change a fact just because the fact is spoken by a n00b.

          I still completely fail to see where I “accused” anyone of anything in my first post. Even now, reading it again, every line is still true and accurate. I am happy with them as my hosts and I have already recommended them to my friends. But as happy as I am with them now, everything I said initially was true and accurate. They fixed the issues, now everything is fine… So how in the world Google is going to install my control panel for me onto an incompatible OS on a location that does not have a publicly accessible IP… hell only you will know the answer to that miracle!

          P.s. I know I sound insanely hostile in this post. it is not my intention, I just tend to come off that way most times. :)
          Your point you were trying to make: “Learn for yourself before you accuse people of stuff” is a valid point and fact… but it is totally irrelevant in this instance.

          Agreed. I found various other VPSs all over the place ranging in price from $2 to $100+ and what I found in most cases was that a control panel was more costly than than the VPS. $5 for the VPS plus $20 for cPanel / Managed Hosting. I noticed there are a few free control panels floating around and I figured I’d install one of those but looking at the installation instructions I noticed (for some) that I need to comman line install dependencies with dependencies of their own and verify all this and that packages are installed before I even begin… and my knowledge of Linux… lol… I wasn’t looking forward to that. finally it oiled down to URPad and [I forgot the name now]. Same price, same specs… perfect matchup…

          Then I noticed they have this deal where they basically double the RAM and give you extra HDD space AAAAAND they offer you a choice of free Control Panels installed… Well, that last one was the last straw! Give em a control panel and I can get the rest figured out in time, but at least I can get up and running quickly! So yeah, the control panel was a very nice bonus for them to include! :D Kudos to them for that!

          July 18, 2012 @ 4:05 am | Reply
  60. I ordered the vps service on the weekend, and then cancelled it the following Monday…
    My reason was for bad support, lack of communication, delays processing my order for additional IP’s, and the IP they gave me didn’t match my geo-location.

    Here are my support logs (start viewing them from the bottom up):

    07/16/2012 20:09 Giovanni Gillotte || Client
    Hi, how do i cancel my hosting with you and request a refund?

    I’m going through too many days here with no responses from you…

    07/16/2012 14:58 Giovanni Gillotte || Client
    Hi, can you tell me the status of this ticket?



    07/15/2012 17:51 Giovanni Gillotte || Client
    Hi Dylan,

    Have you gotten any updates for us?

    We’re a web design company… http://www.fastwebsitedesign.net
    I was hoping to get the VPS worked on for our company, and for our web hosting clients that needed to be put on VPS by the end of the weekend.

    Are there any issues I should know about?


    07/15/2012 12:03 Dylan Shelton || Staff
    Hi Giovanni,

    We will have our management staff to update you further with this. Please hold on.

    Dylan Shelton
    URPad Technical Support Operator

    Telephone: +1(888) 743-8814
    Twitter: http://twitter.com/URPad

    Interact with us at our blog! http://www.urpad.net/blog/

    07/15/2012 07:14 Giovanni Gillotte || Client
    Hi Dylan,

    Thanks for your response.

    Please check out this link: http://whatismyipaddress.com/ip/
    It’s showing that our server is located in Kansas.

    Would it be possible to exchange our IP to one that is showing in New York?
    We also ordered extra IPs, please make sure they’re also reflecting the correct region.

    Thank you for all your help,


    07/15/2012 05:14 Dylan Shelton || Staff

    Thanks for contacting us. I could see that you are already in NY datacenter.

    Dylan Shelton
    URPad Technical Support Operator

    Telephone: +1(888) 743-8814
    Twitter: http://twitter.com/URPad

    Interact with us at our blog! http://www.urpad.net/blog/

    07/15/2012 04:23 Giovanni Gillotte || Client
    Hi, can we be moved to one of your NYC datacenters, or if we are already there, can we have IPs that show New York geo locations?



    July 17, 2012 @ 12:22 am | Reply
  61. Cory:

    Avoid URPad… I submitted a ticket to their billing department and nothing other than auto replies 13 days later. I’ve already submitted my service cancellation request.

    Take your business somewhere better, like Chicago VPS… those guys are awesome.

    July 20, 2012 @ 12:37 am | Reply
    • Hi Cory,
      I’m sorry about the troubles you’ve been through with us. While technical support’s queue has remained staffed and provided prompt responses to our customers, admittedly the sales / billing queue was understaffed and lacking simply because of how fast our company has been growing.

      I was recently hired by Chris to staff the sales and billing queue. Now that we have extra staff we strive to improve our response times.

      If you would like to come back and give us another shot, please don’t hesitate to contact our sales department, reference this post and we’ll provide you with a free month

      Nick Oldfield
      URPad.net Customer Service Desk

      July 25, 2012 @ 6:33 am | Reply
      • Cory:

        Hi Nick,

        Unfortunately, I don’t think I would ever consider URPad again. When a company has a poor handle on billing and customer service I get scared.

        Appreciate your reply thought. Best of luck dealing with issues in the future with your expanded staff.

        August 19, 2012 @ 2:20 am | Reply
  62. Buzalin Mihai:


    I’m a fidel client of urpad, i buyed a lot of vps from urpad. But, my last order dessapoint me very much.

    I ordered about some vps last saturday. Those vps is still pending since then, since one week ! the support is down, they even don’t give me an answer when i ask for those vps. I ask for my money back but nothing…

    July 21, 2012 @ 4:43 am | Reply
  63. Somiron:

    Stay away! I just penalized by urpad. They scam with my money. I have ordered vps at 18th july. Still now no vps. Ask them for refund. Their sales department told me since you are a bad ass we will not refund you!! Whats a scam!!!

    July 22, 2012 @ 6:21 pm | Reply
  64. john:

    I never had any problem with UrPad, they’re always cordial and helpful.
    when they made a mistake, they just said so and corrected it, I don’t understand the problem, maybe language barrior? judging by the tone of the thread. Ask them politely about your concern, don’t get emotional.

    July 22, 2012 @ 6:56 pm | Reply
    • Rodti:

      URPad have gone VERY quiet recently. I’ve had no complaints up until now, but when I enquired about a week ago as to why they were no longer offering UK VPS (I wanted to purchase another one) I received a holding email and not a peep since. It would seem I’m not alone. I’m now a little concerned that the company might be having problems, so mirroring my data elsewhere just in case.

      July 23, 2012 @ 11:33 am | Reply
      • Hello,

        No issues here! :) May I know your ticket ID for I can take alook at this for you?


        August 1, 2012 @ 9:36 pm | Reply
        • Rodti:

          Hi Christopher,

          After about 7/10 days (in fact, just after posting on here) I got a reply from sales saying that they’d freed up space in Maidenhead. Of course by the time I looked they’d gone, but appreciate the offer. My existing VPS is running fine but I had already taken out my new server with BHost. Only a tiny VPS for testing. I’ve no real complaints with URPad but getting your response turnarounds down would buoy confidence in your service.

          August 1, 2012 @ 10:46 pm | Reply
  65. Wayne:

    Based on the comments here I would not purhcase a VPS from this company. Being suspended for ridiculous reasons, such as using legit tools, or seeking support. The staff seems extremely unprofessional (although it was entertaining to read). I have had one bad experience with a VPS company, I won’t mention them on here, but my suggestion is to go get a VPS from a provider such as BuyVM (my current provider), I was so happy with their support and service that I extended my contract for 2 years. No point stressing on companies that say “come at me bro” or refer you to urban dictionary.

    July 30, 2012 @ 2:04 am | Reply
    • Hello Wayne,

      There is nothing ridiculous about violating our Terms of Service which the customer agreed to one signing up no matter the reason. The tools which were mentioned were port scanners which is against our TOS.

      Ref: http://www.urpad.net/terms-of-service.shtml
      “Hacking, this includes, for example penetrating or attempting to access, without authorization, another computer or network. PORT SCANS, stealth scans, and fraudulent credit card “phishing” techniques are also prohibited.”

      ANY violation against our TOS will result in service interruption of service no matter how minor the offense.


      August 1, 2012 @ 9:35 pm | Reply
  66. kk:

    Actual VSP ​​and test IP gap is very large, and can not be refund .

    August 10, 2012 @ 11:33 pm | Reply
  67. How can it be so cheap!
    Even much moooore cheaper than burst.net

    August 12, 2012 @ 3:20 pm | Reply
  68. When will you have UK stock back?

    I want another server with you but last time UK was out

    August 15, 2012 @ 10:22 pm | Reply
  69. Good article is worth learning! We’ll make it a collect up. Have free time out to see. I think it is necessary. Is also a good idea.

    August 21, 2012 @ 5:25 am | Reply
  70. BV:

    I got a VPS on the Luxembourg site. Amazing value for money, good overall performance and stable uptime. One thing I tested was installing a lxde desktop with VNC, running the opera browser and surfing around was very smooth. Thumbs up!

    August 24, 2012 @ 5:10 am | Reply
  71. ly:

    Beware! I Submitted a ticket on 08/25/2012 19:23,
    and it’s been 3 days, no any reply from urpad, totally ignore their clients.
    what happend to urpad? Ticket #295881

    August 28, 2012 @ 2:47 am | Reply
  72. ly:

    They have answered my ticket #295881, and everything is now ok. thank you for your help. Recommended.

    August 29, 2012 @ 3:20 pm | Reply
  73. sandoz:

    got one in luxembourg
    running great, no issues except that i sometime have to start it again by hand

    no idea why

    August 30, 2012 @ 5:59 am | Reply
  74. Ben Cook:

    Package deal seems nice, although I missed the line in the Terms of Service where Minecraft servers can’t be run.

    So I had a bunch of friends use it for a couple days, spending a lot of time on it. My service was suspended for broaching the Terms of Service. I get all of this.

    I shopped around for a better host, not thinking that I wouldn’t be able to recover my data. However, when I went to get it back to move it elsewhere, I was told bluntly that no, my data cannot be recovered.

    Seems like a good deal, but they really need to work on their service.

    August 30, 2012 @ 6:49 pm | Reply
    • Nexus:

      So you broke the terms of service automatically on purpose and demand a refund? Then you tell them they need better service for giving back your data?

      Seems legit ben, grow up.

      October 23, 2012 @ 5:56 am | Reply
      • Nexus:

        I totally misread your point, ignore my previous message please.

        I meant to say:

        So you broke the terms of service on purpose and then demanded your data to be given back? Then you have the audacity to tell them they need to work on there service? It just doesn’t add up imo.

        October 23, 2012 @ 5:59 am | Reply
  75. sandoz:

    and went down again with no reason

    September 7, 2012 @ 7:57 pm | Reply
  76. Justintmaj:


    September 28, 2012 @ 3:31 pm | Reply
  77. ArDn:

    UK and Luxemburg don’t appear in the Location option of Product Configuration:

    – Chicago, IL (Test IP:
    – Dallas, TX (Test IP:
    – Los Angeles, CA (Test IP:
    – New York City, NY (Test IP:
    – Hafnarfjordur, Iceland (Test IP:
    – Buffalo, NY (Test IP:

    How can we choose Lux or UK?

    January 27, 2013 @ 11:55 am | Reply

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