Provider 911: Responding When Something Bad Has Happened
In 1982, seven people in the Chicago area died after they bought and consumed Extra Strength Tylenol capsules. An investigation determined that the capsules had been laced with cyanide by parties unknown. Johnson & Johnson, the makers of Tylenol, responded by immediately removing all Tylenol products (even those not involved) from shelves across America, at a cost of $265 million in 2020 dollars. They offered to repla...
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