A while back, I used CoinBase (NASDAQ: COIN) for some cryptocurrency transactions and found their system buggy and the customer service nonexistent. After failing repeatedly to get an account verified, I was actually told by one of their reps that perhaps I should just abandon my account and open a new account. Nice.
Apparently their customer service hasn’t improved as users are up in arms over poor CS after finding their accounts were drained by thieves. CNBC has the full story of the pattern of slow response, no response, and kind of a shrug at best. According to CNBC, “thousands” of customers are unhappy.
Most of the users complaining don’t seem to be super-sophisticated and they appear to be victims of common computer attacks and SIM swapping. Coinbase may not be responsible for the users being hacked (though the article implies that Coinbase’s security is far from being up to snuff), yet users are reporting they can’t even get a Coinbase representative on the phone.
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Raindog308 is a longtime LowEndTalk community administrator, technical writer, and self-described techno polymath. With deep roots in the *nix world, he has a passion for systems both modern and vintage, ranging from Unix, Perl, Python, and Golang to shell scripting and mainframe-era operating systems like MVS. He’s equally comfortable with relational database systems, having spent years working with Oracle, PostgreSQL, and MySQL.
As an avid user of LowEndBox providers, Raindog runs an empire of LEBs, from tiny boxes for VPNs, to mid-sized instances for application hosting, and heavyweight servers for data storage and complex databases. He brings both technical rigor and real-world experience to every piece he writes.
Beyond the command line, Raindog is a lover of German Shepherds, high-quality knives, target shooting, theology, tabletop RPGs, and hiking in deep, quiet forests.
His goal with every article is to help users, from beginners to seasoned sysadmins, get more value, performance, and enjoyment out of their infrastructure.
You can find him daily in the forums at LowEndTalk under the handle @raindog308.
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