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CoinBase Customer Service Continues to be Appalling: Thousands Hacked

CoinbaseA while back, I used CoinBase (NASDAQ: COIN) for some cryptocurrency transactions and found their system buggy and the customer service nonexistent. After failing repeatedly to get an account verified, I was actually told by one of their reps that perhaps I should just abandon my account and open a new account.  Nice.

Apparently their customer service hasn’t improved as users are up in arms over poor CS after finding their accounts were drained by thieves.  CNBC has the full story of the pattern of slow response, no response, and kind of a shrug at best.  According to CNBC, “thousands” of customers are unhappy.

Most of the users complaining don’t seem to be super-sophisticated and they appear to be victims of common computer attacks and SIM swapping.  Coinbase may not be responsible for the users being hacked (though the article implies that Coinbase’s security is far from being up to snuff), yet users are reporting they can’t even get a Coinbase representative on the phone.



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