Hey there, LowEnd readers! How’s your summer going? Hope you’re having a great time with warm weather, the Olympics, and hopefully a slower pace of life. Summer is about fun, right?
RackNerd sure thinks so, and they’ve put together a fabulous giveaway for our readers. Between now and August 31, enter to win some awesome prizes!
But First, Let Me Tell You About RackNerd , LowEnd-to-LowEnd
I’m not going to drown you in sales promo language, but rather just tell you that I’ve had systems with RackNerd for several years and have been a happy customer.
I have four criteria that are important to me:
- Stability and performance. I’ve never had a serious issue.
- Responsive support. TBH I have not used them a ton but they’re quick in my experience.
- Involved in our community. CEO Dustin Cisneros hangs out on LowEndTalk.
- Cheap!
Their Black Friday 2023 deals are STILL AVAILABLE and include
- A 768MB VPS for only $10.18 a YEAR!
- A 2GB VPS for only $16.98 a YEAR!
- Bigger options, too, and they’re all very cheap.
- Deploy in LA, San Jose, Seattle, Dallas, Chicago, New York, Atlanta, or Ashburn
- Go [HERE] to see what’s on offer
The RackNerd Summer Fun 2024 Giveaway
Enter for a chance to win one of:
- An RCA Real-Time-Monitoring Pet Feeder!
- A Das Keyboard 6 Professional Backlit Wired Mechanical Keyboard!
- One of two Clicks SmartPhone Keyboards!
- An ELEPHAS Mini Projector!
- One of ten sets of RackNerd keychains, stickers, and swag!
Thanks, RackNerd!
RackNerd-LowEndBox Summer Fun 2024 Giveaway!
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Dread Lord of LowEnd Content at LowEndBox
I'm raindog308, techno polymath and long-time LowEndTalk community Administrator. My technical interests include all things Unix, perl, python, golang, shell scripting, vintage operating systems such as MVS, and relational database systems such as Oracle, PostgreSQL, and MySQL.
I also enjoy using LEBs! I have an empire of little guys for VPNs, larger guys for apps, and big guys for databases and storage. When I'm not in front a screen I'm into German Shepherd dogs, quality knives, target shooting, theology, tabletop roleplaying games, and forest hiking.
I enjoy writing technical articles here on LowEndBox to help people get more out of their systems. You can find me on LowEndTalk @raindog308
I also enjoy using LEBs! I have an empire of little guys for VPNs, larger guys for apps, and big guys for databases and storage. When I'm not in front a screen I'm into German Shepherd dogs, quality knives, target shooting, theology, tabletop roleplaying games, and forest hiking.
I enjoy writing technical articles here on LowEndBox to help people get more out of their systems. You can find me on LowEndTalk @raindog308
Latest posts by raindog308 (see all)
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Yeah, they terminated my VPS cause their datacenter’s storages got corrupted beyond repair.
Way to go.
I’ve been using RackNerd for several months now, and I couldn’t be happier with their service. Their servers are reliable, with excellent uptime and performance. The customer support team is responsive and always ready to help with any issues or questions. Plus, their pricing is very competitive, offering great value for the quality of service they provide. Overall, I highly recommend RackNerd to anyone in need of dependable and affordable server solutions.
I’d be happy to if I hadn’t lost everything I had on my VPS cause “storage was so badly damaged no automatic backup was possible”. But I guess it was bad luck.
Hi Alex – very bad luck, I’d agree with this and I apologize that you too were affected by this.
Hardware failing is rare when it comes to causing data loss – as with our deployed redundancy, it allows us to act quickly and replace failing hardware. I.e hot-swapping drives – we monitor our gear very closely, using third party monitoring and internal (custom) tools.
I hope that everything since then has been running well. If you ever needed anything, we’re here for you!
Hi Shui — We sincerely appreciate and value your business.
We know that when it comes to trusting a business, and letting them host your critical and or even hobby environments, it can be challenging selecting a provider. We work very hard to stand by our customers, and earn the reputation that keeps growing RackNerd.
We’re always open ears to feedback and committed to improving our operations. Thanks again for giving us the opportunity to be your trusted partner.
Hi Pino – I’m so sorry to hear this; we’ll never outright just terminate a VPS, though, as you mentioned, it does appear that you’ve experienced a cataphoric data loss event due to hardware. With a track record of maintaining positive reviews, and earning the reputation we have, you can see that what you experienced is abnormal and we’re sincerely sorry for it.
I also wanted to mention that we do have redundancy in place i.e Hardware RAID-10 though our valued customers should never count on hardware, within the same environment as a form of backup (nor is RAID-10) a form of backups. So backups are always the responsibility of our customers – in the rare events such as one you experienced. By the way, if you need suggestions/help setting this up – wherever you host, we’re always here to help too! This offer Is extended to non-RackNerd customers too.
We hope that we can earn your faith once more, and restore your trust in RackNerd.
Hi Alex – very bad luck, I’d agree with this and I apologize that you too were affected by this.
Hardware failing is rare when it comes to causing data loss – as with our deployed redundancy, it allows us to act quickly and replace failing hardware. I.e hot-swapping drives – we monitor our gear very closely, using third party monitoring and internal (custom) tools.
I hope that everything since then has been running well. If you ever needed anything, we’re here for you!
Some deals are very GOOD . Customer service very good, I received very well+helpful response in their ticket system . But No IPv6 /64 subnet is big obstacle for me (they can allot upto 100 IPv6 addresses max, which is not sufficient for my business need) . And their policy of deleting/erasing yearly paid VPS within 5-days is very risky, yearly-paid user should be able to unsuspend within 30-days (many other VPS provider allows that for Yearly-paid customers), as it will have lots of data+settings . They said they will notify customers once they enable per-customer based new policy.
Hi atErik — Thank You for your interest in RackNerd and for sharing your thoughts about your pre-sales experience with us. We’re happy that you’ve found our deals to be attractive, and that you’ve had a positive experience with our customer service. I’ll be sure to pass along your kind words internally to the rest of the team, which I’m sure they will appreciate :)
Regarding IPv6 allocation, at this time, for our VPS product line, we can indeed offer up to 100 individual IPv6 addresses in either our Los Angeles DC-02 or Strasbourg, France locations. Full /64 IPv6 subnets are available on our bare metal dedicated servers, but not on our VPS’s.
Regarding your last point about our non-payment policy, I’d like to clarify that for accounts suspended due to non-payment, we retain the service for a total of eight (8) days past the due date. This policy has remained unchanged since RackNerd was founded, and I have not yet seen this to be a major issue for any of our clients. We have had many renewals (including annual renewals) over the years and it has never been a problem.
It’s important to note that our automated billing system sends multiple reminders before any suspension occurs (and subsequently, multiple emails before any termination for non-payment occurs). There will be plenty of factors that will get your attention if you are late on renewal payment, including the initial suspension (which is not a termination). Because of these measures, in our experience, this rarely becomes an issue for our clients in real-world scenarios. Nevertheless, we value your perspective and take all feedback seriously.
To that end, I also want to emphasize that we always work with clients individually on a case-by-case basis. If you ever need more time to pay for a service renewal, it’s not a problem – just reach out to us. We highly value open communication and consistently strive to treat our customers well. With an average response time of just 10 minutes, we’re always available and ready to assist.
We are committed to continuously improving our operations and policies to better serve our customers. If you have any further questions or would like to discuss our services in more detail, please feel free to reach out to me directly.
I have been buying hosting for longer than I can remember (since the early 2000’s). I can confidently say that Racknerd is one of the few providers that I can fully trust and utilize. I now have three VPS services with them each spread out in different datacenters, and one shared hosting account. The service simply..works. The handful of times I’ve had to contact support for questions, Ive always gotten a real response back from a human within a matter of minutes. Extra honorable mention for their support, in a time where many providers are automating and neglecting their customer support, Racknerd still cares about good customer service and it shows!
Hi @Paul A,
Being around the industry for that many years is a good indicator that you know quality when you receive it, also it helps when selecting a provider such as RackNerd who as you mentioned can be trusted! Our reputation has solely been built on the service we provide in which we take very serious, we understand the challenges valued customers have and also help fill the gap where diversity is needed by offering various locations, solutions and more.
I’m personally always refreshed when I hear our support team is doing a great job – as I know we equally share the same interests for our valued customers. We’re a team built on helping, and understand that we even don’t know it all, so we leverage each of our talents and provide the help that is requested. I think this is a key piece that all companies should be doing and when this is done correctly, customers value it.
I used 2 years, maybe renew next year. never caused crash.
————–
512 MB KVM VPS (New Year 2022)
142.171.24.*** – racknerd-fa85** $9.89 USD
Hi @jiangzhao — so happy to hear that your experience with RackNerd has been positive! It’s always great to hear when customers share the good news, about RackNerd’s services being reliable, and performing as they should.
As always, we’re always here for you should you need help 24×7.
Hi, any chances for VPS offers deployed somewhere in EU? Many thanks!
Hi @Borisko — absolutely, we do offer VPS in EU, out of two locations and have immediate availability in France at the moment; https://blog.racknerd.com/kvm-vps-in-france/
We’d love to earn your business.
I’ve experienced great uptime on my VPS, and responsive customer support. Until suddenly I got an email that RAID failed, and I had 72 hours to move my data elsewhere. According to Racknerd, both hard drives on raid 10 failed.
My guess is that they naively used disks from a single batch. So the drives failed together.
Hi RikKloet — Glad to hear you’ve had a positive experience with our VPS and customer support! We always strive to provide the best service possible.
It’s true that no one is immune from hardware failures in the world of technology and IT, not even the best of us. But I’m really happy to hear you were able to obtain your data after all. I do specifically remember this incident from a couple months ago – it happened on a single VPS node in our Los Angeles DC-02 location.
Just to give you an idea of how rare this is, we have thousands of host nodes in production across all our locations. I can count on one hand how many times something like this has happened out of the many years we’ve been in business. I’m not trying to downplay the situation, just to provide you with better context out of full transparency.
We take multiple precautions and always try our best to diversify drive batches. Sometimes, though, it’s not always possible – especially for nodes that were deployed during COVID when there was a massive chip shortage. During that time, just like any other technology company, we basically got our hands on as many drives and hardware as we could (supply couldn’t keep up with demand) – it was crazy times! Hope the world learned some lessons from that, and I’m glad we’re past it now. But we’re always working on improving our processes.
I want to clarify that we proactively monitor our infrastructure using proprietary tools as well as external monitoring services like Hetrix. We always try to catch these issues before they become real problems, and our reputation shows we do a great job at that. However, when you have multiple thousands of physical hypervisors live across the globe, failures can and will happen. In most cases, with the redundancies we have in place, we’re able to manage hardware failures without our customers even noticing a blip, but it’s not always possible.
About that 72-hour window you mentioned — it’s more of a guideline than a hard rule. We’d rather give a shorter timeframe than risk it being too late. In practice, we always keep the failed host nodes up for as long as possible (until the RAID array is completely unusable) and provide a replacement VPS so you can safely migrate your data at your convenience. I’m sure you noticed that the old/original VPS was actually left online for much longer than the 72 hour window mentioned.
We also always try to initiate migrations on behalf of our customers whenever possible (and navigate most drive related failures that way), but it’s worth noting that it’s not always safe or proper to do block-level migrations. Sometimes it’s best for customers to move their important data from an application/OS level, as this prevents the risk of a total failure in such situations. This approach allows you to ensure all your critical data is safely transferred.
We appreciate your understanding and continued trust in RackNerd. If you ever need anything, don’t hesitate to reach out.
Their VPS works fine but I am stuck with CentOS 8. I tried reinstalling several times during the last couple of days and failed. However, it’s okay for what I need given the price.