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SemoWeb – $3.39 512MB OpenVZ VPS in Dallas

Tags: , , Date/Time: July 20, 2011 @ 9:13 am, by LowEndAdmin

SemoWeb When Dustin said “New Slave Online!” I know he meant business. SemoWeb has added some new servers and is now offering the following “Budget VPS LEB” plan for $3.39/month. Sign up link here.

  • 512MB guaranteed/1024MB burstable memory
  • 35GB storage
  • 250GB/month data transfer on 100Mbps
  • OpenVZ/SolusVM

Location would be Dallas TX with Limestone Networks. I think it’s the first time I’ve seen a 512MB guaranteed/1024MB burstable plan that goes below $3.50/month (Update: as it has been pointed out, CityNetHost’s $2.50/month was probably the first). SemoWeb has been in business since 2008, has some good reviews from last couple of posts, and Dustin has provided some great support. Performance “varies” but I probably won’t expect much at this price range.

The original owner of LowEndBox known as "LowEndAdmin" or "LEA" for short founded LowEndBox in 2008 and created the concept of hosting applications on low resource "Low End Boxes". After creating the roots of the community that we know today, "LEA" stepped aside and allowed others to carry the torch forward.

80 Comments

  1. dpflap:

    worst company ever. pathetic support, overloaded servers, bad infrastructure that results in everyday downtime – that is semoweb. avoid like a plague

    July 20, 2011 @ 10:16 am | Reply
    • Heh? Downtime? Never is it ever daily wee quite solid with up time, as for support we are here 24×7 how ever we are indeed unmanaged so if you were expecting a managed service then that might be an issue, which node were you on? Possibly post your old ip?

      July 20, 2011 @ 1:49 pm | Reply
      • fkv:

        Hi, I signed up for your special $3 plan a few days ago. Is there any way I can switch to this plan? Thanks :)

        July 21, 2011 @ 1:52 am | Reply
      • dpflap:

        it looks I’m not the only one having problems with your services:
        http://www.webhostingtalk.com/showthread.php?t=1067063

        You’re acting like a child that doesn’t want to accept rensponsibility for – what it looks like – is your fault. Looking at threads like this should help people realise what kind of person are you.

        July 22, 2011 @ 9:20 am | Reply
        • Rich K.:

          Nough said, Was thinking of ordering one but after seing this, I’ll pass.

          July 22, 2011 @ 11:18 am | Reply
        • You still didn’t answer my question to validate you were a past client.

          July 25, 2011 @ 7:30 pm | Reply
    • LittleGuy:

      Semowebs servers can be a bit slow at times, but they’re cheap and the support is always available. For the price it’s excellent value!

      July 20, 2011 @ 5:46 pm | Reply
  2. This VPS is someone with it? A test IP?

    July 20, 2011 @ 10:18 am | Reply
  3. Vlad C:

    I’ve been with their LEB256 – dallas for about 2 months. Node performance varies, sometimes it’s ok…
    Network is great tho.

    root@dallas:~# ioping .
    4096 bytes from . (simfs /dev/simfs): request=1 time=231.1 ms
    4096 bytes from . (simfs /dev/simfs): request=2 time=346.8 ms
    4096 bytes from . (simfs /dev/simfs): request=3 time=144.1 ms
    [...]
    min/avg/max/mdev = 10.7/90.9/346.8/85.3 ms
    

    dd: 1073741824 bytes (1.1 GB) copied, 26.5833 s, 40.4 MB/s
    vmstat:

    procs -----------memory---------- ---swap-- -----io---- -system-- ----cpu----
     r  b   swpd   free   buff  cache   si   so    bi    bo   in   cs us sy id wa
     0  0      0 773180      0      0    0    0     0     0    0   16  0  0 100  0
     0  0      0 773180      0      0    0    0     0     0    0 12848  0  0 100  0
     0  0      0 773180      0      0    0    0     0     0    0 12811  0  0 100  0
     0  0      0 773180      0      0    0    0     0     0    0 12863  0  0 100  0
    
    July 20, 2011 @ 10:22 am | Reply
    • dpflap:

      well spotted – “sometimes it’s ok” – not enough for me nowadays, when you have so many better offers. but I’m afraid most people will get it anyway because of the price

      July 20, 2011 @ 10:54 am | Reply
    • Vlad C:

      I’ve now cancelled my VPS with semoweb. Peformance was simply too poor for anything IO related. This is probably the most oversold node I’ve been on (from all the providers that I’ve tried).

      August 9, 2011 @ 9:08 pm | Reply
  4. really cheap.
    Test IP?

    July 20, 2011 @ 10:28 am | Reply
  5. Hello,

    Thanks for listing us Admin.

    July 20, 2011 @ 1:46 pm | Reply
  6. Test ip 64.31.22.2

    July 20, 2011 @ 1:46 pm | Reply
  7. Mon5t3r:

    you were wrong LEA

    I think it’s the first time I’ve seen a 512MB guaranteed/1024MB burstable plan that goes below $3.50/month.

    i’m using citynethost offer for $2.5/month and/or $24/year :D

    July 20, 2011 @ 1:54 pm | Reply
    • Tom:

      I used citynethost for 2$ month for 6month commit ;)

      July 20, 2011 @ 3:00 pm | Reply
    • Argh okay. I guess it was never on my radar as I wasn’t looking around for a Egyptian VPS. I’ll fix my post.

      July 20, 2011 @ 11:10 pm | Reply
      • bytecode:

        Hi LEA, Also i have got a 512MB VPS burstable to 2048MB, with VIRPUS along with free directadmin for $36/year which brings to $3/month. The offer was picked from LEB as well. ( my review : Server is in good standing. not much dowwntime. server speed is okay for hosting some of my client’s websites. not much heavy duty work there )

        July 21, 2011 @ 4:32 am | Reply
        • Sorry annual offers don’t count. Cheapest from Virpus’ 512MB is $4 with monthly payments.

          July 21, 2011 @ 5:59 am | Reply
  8. Wanted to share a slight observation since I’m fairly experienced with how WordPress and Gravatar works.

    Kiona and Semocustomer are using the same email thus the avatar is the same when fetched from gravatar. Therefore, this means “kiona” and “semocustomer” are the same people intending to bash Semoweb… I would highly suggest the Admin of Lowendbox review this as it is most likely someone (perhaps, a competitor?) trying to tarnish their reputation.

    Best,
    Kevin

    July 21, 2011 @ 11:53 pm | Reply
    • Possible but not 100% accurate :)

      Gravatar has default avatars on hand for people that don’t have ones in their system, i’m assuming it does some wizardry to randomly pick one and keep it similar.

      While it’s quite possible it’s the same person, for sure LEA would be needed to confirm.

      Francisco

      July 22, 2011 @ 12:20 am | Reply
    • Yeah same person, posted 4 trolling comments here. All dealt with.

      The “random” gravatar picked is actually based on the md5 hash of email address. So the same hash would produce the same image, even if you don’t have a customised gravatar.

      Edit: Upon investigation it seems to be the same troll here but with a different email address. I shall look into it a bit further today.

      July 22, 2011 @ 12:26 am | Reply
      • So I guess if it detects a new email it randomly copies a gravatar in place for them?

        Good to know :)

        Francisco

        July 22, 2011 @ 12:28 am | Reply
  9. what the heck? this vps very cheap, i`m not sure about the price..
    more cheap than shared hosting.

    July 24, 2011 @ 12:39 am | Reply
    • rm:

      Welcome to LEB, make yourself at home. :)

      July 25, 2011 @ 6:22 pm | Reply
    • Sheesh:

      http://www.webhostingtalk.com/showpost.php?p=7587273&postcount=120

      The entire thread is well worth a read. This is a very bad host. Poor service, poor uptime and Dustin (owner) doesn’t seem to care…

      July 25, 2011 @ 8:45 pm | Reply
      • Thats in regards to a reseller client not a vps client and the fact is any time I ave responded the client has called me a liar so you expect me to keep responding if my response is never good enough for the client?

        Its obvious thats clients intention is to troll, if it was that bad why is the client going on the second month with us? He clearly said that in the thread but also claims 4 hrs daily downtime? Doesn’t make logical sense.

        July 26, 2011 @ 12:26 am | Reply
        • Sheesh:

          So you’re saying you only provide bad service and rude support to reseller clients and provide better services to your VPS clients? Because people within that thread disagree with you.

          But you are correct, the client should move on. However, your rude rude and incompetent technical responses within the thread made an enemy out of him. You have a swarm of people telling you their sites are going down constantly and you refuse to provide compensation as per your terms of service because you claim your SSH logs show Apache never went down, but your overloaded services are preventing pages from being being rendered as has been evidenced by a test domain on your services that many people have been monitoring as well as other people complaining about poor service and support with your company as well.

          I really do wish you the best of luck, but as it stands now you are drowning in your arrogance and poor service.

          July 26, 2011 @ 1:03 am | Reply
        • Hello,

          When did I say support was different or respect?

          The fact of the matter is the client is a troll there to simply attempt to ruin our business reasons….

          1) He/she claims 4 hrs downtime daily. How ever is still with us.

          2) Its so bad but he/she renewed for a second month. hmmmm

          3) Because the client has complained in the past with his monitors and we gave an explanation and now that it did have downtime it validates all his past monitoring scripts were valid? When he/she clearly stated he never had seen it offline he was going off his monitors. Take in mind he created a thread that got closed… go figure so he creates a new one…

          4) When he asked for compensation he had no valid proof not even a tracert when we asked.

          5) Yes it has been having issues no doubt our server this week and we clearly admitted it and he said ha your lying see an you were caught red handed. Now how do you expect us to work with a client who thinks everything we say or reply or attempt to help with were lying?

          6) All my responses in his/her eyes is that I’m lying so why should I bother explaining?

          7) As much as any one with common sense when there site is down you don’t cry wolf on a forum you would open a ticket directly to get it resolved right? He/she does not so I guess

          8) Your assuming and have no access to our back end on whats really going on.

          9) For the above a little explanation, Client bumps tickets some times 3 times in a row and expects immediate responses.

          Client has told our techs that they are lazy. If you were the tech would you tolerate it or would like to work with a client like this? I’m sure the answer deep down is no but guess what we didn’t even bother and continued to work with the client.

          Theres much more and no need to explain further to be honest the fact is this client is out there to make us look bad he/she is posting reviews everywhere how bad we are but yet continues to host with us isn’t that funny? Wouldn’t you assume he/she is simply trying to ruin our business?

          Don’t get me wrong as mentioned everywhere I will be the first to admit in wrong, don’t get me wrong once again we are dealing with hardware and yes we are a web hosting provider stuff happens and yes we did face issues with http but the confusion for you and others is they think when we really do have an issue it validates all the customers previous complaints in his attempt to tarnish our company.

          We been doing this for 3 years + working on our 4th growing steadily and this clearly isn’t our first rodeo or else we wouldn’t be doing so well anyhow you can read/decide how you wish.

          So please go figure and you wonder why I decide to post or to stop posting.

          July 26, 2011 @ 5:31 am | Reply
  10. All these have been sold out.

    July 26, 2011 @ 5:42 pm | Reply
    • Interesting offer, when will you have more available?

      August 8, 2011 @ 6:45 pm | Reply
      • We are not sure, We will defiantly keep LEB updated when more is in stock!

        August 12, 2011 @ 7:53 am | Reply
  11. Sheesh:

    Dustin, sadly you are not paying attention to my posts or your customers. There is proof on the forums that people have been opening tickets with your support repeatedly complaining of downtime and asking for compensation as per your agreement. However, when you deny the downtime (that has been documented and proved) and refuse to abide by your terms for compensation they have turned to public venues to discuss the issue. And rather than act like a proper businessman you complained about being called a liar (for denying downtime that clearly was occurring) and ignored all customers complaining about downtime. You have many clients moving away from your services because they have been unreliable and your support has been subpar. It’s not a matter of clients bumping tickets or people getting heated in their complaints about you in public. It is about MANY clients opening tickets regarding downtime that you have denied was occurring and have not resolved. It is not just one client, there are many and clearly you have some unreliable nodes where all clients are affected. Yet your techs are either incompetent are too uncaring to even recognize the problem exists let alone how to fix it. And when people turn to a public forum with many other members of the public monitoring your server and confirming serious and continued downtime you decide to back out of the issue entirely because someone said may have you made untruthful statements about server downtime or that your techs weren’t up to par? That’s just bad business. You could have proven them wrong by providing good support and resolving the issue, instead it appears you are continuing to promote rock bottom pricing to further oversell your nodes.

    July 27, 2011 @ 10:37 pm | Reply
    • Once again you dont have access to our backend to see if tickets are being submitted, and we respond quite promptly and work to fix any open issues.

      Once again if someone cry’s wolf saying there site is down on a forum and not on our helpdesk then of course we are not going to assist. Clients can come directly to us for support issues if not then they should not expect it to be resolved.

      You clearly have no clue how we operate or whats really going on your assuming whats going on and assuming we dont care.

      Anyhow I dont have nothing else to say as yes I decided to stop posting on that non sense thread if it was any value to my company I would have replied but a client who signs up to troll or attempt to tarnish my company wont get my time. Going back to my reply

      We been doing this for 3 years + working on our 4th growing steadily and this clearly isn’t our first rodeo or else we wouldn’t be doing so well anyhow you can read/decide how you wish.

      July 28, 2011 @ 1:17 am | Reply
      • Sheesh:

        Nobody is crying wolf. You have trouble keeping your service online for more than 2 days in a row. That effects everybody on the node. You know this. Why are you pretending you do not have consistent and massive service outages? It has been clearly documented in that thread.
        http://www.screen-shot.net/ss/7025987124421971658.png

        Let’s get real here. Nobody cares how long you have been in business or how long your service has been subpar. What people care about is that you are willing to take ownership of your faults, coincide with your Terms of Service regarding your uptime guarantee and move forward like an ethical businessman. Insinuating that people aren’t submitting tickets because people here don’t have access to your WHMCS is a poor argument.

        July 28, 2011 @ 1:48 am | Reply
      • Sheesh:

        I’d also just like to add that this isn’t a debate that you can win. Your uptime has been subpar, that has been well documented by many people from around the world. And your support has not been helpful to people suffering on these nodes as has been publicly documented as well. Instead of throwing out talking points of how long you’ve been in business or pretending people don’t know what’s going on because they can’t access your WHMCS you should resolve your technical issues and do right by the customers who have been negatively effected by these overloaded nodes. Talking about how long you have been in business really sounds like an off topic advertisement of your company when you should be focusing on the problems at hand and how you are going to resolve them in a satisfactory manner for your clients who are entrusting you with their business. You’ve been in business for going on 4 years? Great. Your clients sites don’t load. How about you focus on that…

        July 28, 2011 @ 1:51 am | Reply
  12. john:

    their server is down now

    August 4, 2011 @ 6:57 pm | Reply
    • dpflap:

      this company is a joke, and the so-called “CEO” is a real muppet. do not expect a word of apologies, they will simply blame you for their mistakes.

      this is a perfect example of “we know everything, ’cause we’re in this business soooo long” attitude. avoid like a plague

      August 4, 2011 @ 7:02 pm | Reply
      • You have yet to prove you were a previous client mind doing that?

        August 12, 2011 @ 7:51 am | Reply
    • Which server is down? Did you submit a ticket?

      August 12, 2011 @ 7:52 am | Reply
  13. dpflap:

    I don’t *have* to do anything. Exactly what you did to improve the uptime and performance of the server. You did a big fat NOTHING, apart of course of blaming everyone left and right it’s their fault, not yours and your incompetent support.

    August 12, 2011 @ 10:14 am | Reply
    • iKocka:

      Exactly. Avoid this company.

      August 12, 2011 @ 10:45 am | Reply
    • Your not even a client, That’s quite weird but I guess your under the categorize as a troll.

      August 12, 2011 @ 6:28 pm | Reply
      • dpflap:

        It’s not weird at all, and you can call me whatever you want. You, on the other hand, dear Dustin Cisneros and the company you own – Semoweb – are a scammer, a liar and a thief. Not to mention that you’re clueless when it comes to webhosting, which has been proven many, many times. You took my money for the service you haven’t been able to deliver – I call this a scam. You have been proven wrong many times, by me and many more – this is why you are a liar. And last but not least – you refused to pay back the money I handed over to your company and by doing this you showed everyone how your “money back guarantee” works – and this allows me to call you a thief. Call me a troll or whatever else you want, karma will some day bite you back. Now I’m done with you, so you can start throwing random accusation at everyone who doesn’t like the way you conduct your business and doesn’t like to be lied to. You’re to small pest for me to waste any more of more time.

        August 12, 2011 @ 6:36 pm | Reply
        • Your responses are worthless if you cannot validate you were a previous client thus I will ignore them.

          August 12, 2011 @ 6:57 pm | Reply
  14. We added some more stock!

    August 14, 2011 @ 11:55 pm | Reply
  15. George:

    WARNING: his outfit appears off-line and dead, two VPS servers have been off-line for over a day and they don’t even respond to a service ticket.

    October 8, 2011 @ 7:48 pm | Reply
    • Sheesh:

      Actually 3 servers were done. No notice on their website, twitter or forums to explain outage. All customer tickets were ignored for over 24 hours. Dustin (Semoweb owner) still has not given a public reason for the second major outage they have had this past month. When customers consistently complain about downtime on WHT, Dustin ignores the threads and refuses to take accountability for his shoddy services. This host is falling into the gutter. Constant prolonged downtimes, ignored tickets and arrogant customer service. It seems like it is only a matter of time before they go under if they continue selling this kind of service and support. May be time to start making backups and looking at alternatives.

      October 9, 2011 @ 3:23 pm | Reply
  16. dpflap:
    October 9, 2011 @ 6:59 pm | Reply
    • George:

      If you notice, the uptime of the servers after they went back online demonstrates there was no reboot, the servers were simply unplugged–not hard the guess why–Semoweb probably didn’t pay the upstream provider, servers got unplugged.

      October 9, 2011 @ 11:53 pm | Reply
      • As mentioned the servers network was unplugged during the legal investigations not all our servers were down only about 4 servers were offline.

        All tickets were responded to, and @dpflap your not even a client nor have ever proven to be get off your high horse.

        October 10, 2011 @ 1:09 am | Reply
        • Bill Webb:

          Are you suggesting that the police or other government authority directed the shutdown of multiple servers for more or less 36 hours to conduct some investigation? Or are you suggesting that YOU disconnected the servers, without any consult with your customers, to conduct some investigation? Either case is inexcusable, if the former, then I would like to know what agency directed the servers be disconnected so I can talk to them about their conduct–so what was the agency and contact person? And if the later, coupled with your trouble ticket system that was coincidently disabled during this period, that just demonstrates a complete lack of responsibility toward your customers.

          October 10, 2011 @ 11:01 am | Reply
        • Tom:

          So who was the poor guy to get rapped by the fbi?

          October 10, 2011 @ 11:15 am | Reply
        • dpflap:

          @Bill, leave the muppet alone, it’s clear he doesn’t have a clue nor enough balls to admit his incompetency. not the first time, and pity it’s not the last

          October 10, 2011 @ 11:31 am | Reply
    • LOLS!

      October 10, 2011 @ 12:15 am | Reply
  17. I wouldn’t trust a word that this Dustin guy says. He is a complete liar, all he wants is your money… His Node’s are oversold A LOT. I have read a lot of terrible reviews of this host and I was about to get a VPS here because of the great price, by one of my friend’s had a VPS here for his web hosting company and Dustin shut down the VPS because of: “Abuse”. He said someone was attacking the server by DDOS’ing and Solus didn’t show any traffic spikes and the bandwidth used was very low and under the limit. We have called Dustin multiple times about this issue. The first time we called, he hung up the phone while I was talking. The second time we called he said he would reboot the VPS in a minute and it was never rebooted.

    October 26, 2011 @ 9:50 pm | Reply
    • ice-BREAKER:

      Thats not good, I call in all the time and he and some girl named audrey? never have been rude to me.

      They just email email all the client vps promo pick one more up and run good.

      October 27, 2011 @ 6:49 pm | Reply
    • I never have hung up on the phone on anyone, its just hard to work with people who claim stories without proof, I urge you to upload a ticket ID that you directly were a client, most of the people who complain here never validate this and as others know there is nothing LEB has implemented for this but its not LEB fault if people want to post and be anonymous then so be it I guess, just saying its impossible to work or even validate post when you and others never provide proof.

      November 27, 2011 @ 7:41 am | Reply
  18. George:

    Slave 4 is down, again, and even though the Semoweb vps control panel confirms its “offline,” Semoweb, remains in the TwilightZone with and says the VPS really is working despite what the control panel says. You can not make this stuff up.

    So now, instead of telling you the server was overheating or had a bad connector or some other line of balony, now they just say the VPS is really working whether you think it is or not.

    SEMOWEB VPS = Flushing money down the toilet. :-/

    October 28, 2011 @ 9:06 pm | Reply
  19. vpshostingreviews:

    We purchased 2 virtual private servers from this provider on 10/17/2011 and 2 more virtual private severs on 10/25/2011 additionally we purchased 2 more cpanel/whm license for these two servers. On 10/26/2011 we sent in a ticket to their help desk stating that the two new whm/cpanel licenses were not activated yet. They assured us they were looking in to it. On 11/06/2011 they had still not licensed the server after numerous help desk ticket requests. They then sent a update stating that they apologize for the delay and to confirm which ips need licensing even though it was all stated in the original ticket. I confirmed with them which ips needed to be licensed. On 11/08/2011 I received a response stating they were getting the two vpses licensed today. On 11/16/2011 we noticed all four vpses were not responding. We immediately contacted the company to find out why this was the case. They told us it appears the vpses were canceled and they need to check why and would call me back right away. Ten minutes later we received an email stating that they vpeses were in fact canceled for no apparent reason and that our ips were given away already so they could not recover them. After asking numerous times for an explanation as to why they deleted our vpses with all it’s data and giving it away to someone else they could not give us a valid reason. All our invoices were to date we did not break any violation or terms of use policies. Due to this lack of responsibility to provide and maintain a high level of customer support we had incurred a sizable amount of financial loss due to the downtime while we scrambled to find an alternative so that our sites would be live again. Two issues exist with this company 1. failure to provide customer support in getting our vpses licensed in the first place. 2. canceling our services with no valid reason and deleting all our data. After doing some further research we found this is not the first time the company has provided unacceptable customer support to it clients.

    November 21, 2011 @ 4:58 am | Reply
    • We all ready spoke about this on WHT, you were fully refunded.

      November 27, 2011 @ 7:38 am | Reply
  20. Luma:

    Terrible service and company.

    I purchased a VPS with these guys a while back (can’t tell you the date, WHM is down) and Every time I try to do something with this VPS it is so slow I can’t do anything.

    I have opened tickets to this affect and every time it is the same story “oh sorry, try again we fixed it” yet it is never fixed.

    And when I say slow I mean slow! half an hour to do an apt-get update and apt-get upgrade on a freshly installed debian 6 minimal that is not yet running anything!

    Disk speeds are slow as well, in the low to mid teens.

    Excuse after Excuse from Noah.

    I finally just requested a cancellation even though I paid for a quarter and I know I won’t get a refund so I am out my cash I guess.

    Pathetic, Stay away!

    Luma

    November 27, 2011 @ 1:09 am | Reply
    • Yes, unfortunately in some moment their support went from average to totally KIDS. They just lie you u_u
      Is sad, because I trust them some months. If they can’t compete with the current pricing having totally n00b staff, then their business is in the wrong way.

      November 27, 2011 @ 1:34 am | Reply
      • Yomero,

        We defiantly are here to stay, and we are not staying alive by have (n00b) staff, like every company some people on the team work out good and some don’t, day by day we are changing things around here, anyone who has had previous issues email me sales@semoweb.com and I will give you a FREE month to review our services again.

        Its not a one man show around here so its not like I can be aware of every single situation that has occurred, I am quite active on our backend and ensuring such as Brad, Skyler coordinate with our clients to ensure they are happy.

        Anyhow moving forward I will be personally be awaiting any emails from previous/current clients if you feel an issue hasnt or never was resolved and we will work something out.

        November 27, 2011 @ 7:35 am | Reply
        • Thanks, but no, I had enough of slow I/O performance, cpu overheating, and kids. Is sad, but was like that for me.

          November 27, 2011 @ 7:30 pm | Reply
  21. And that comment was not directly to Yomero, it was to everyone excuse me on that.

    Also I would like to include its hard to manage upset clients when they post reviews that they were with us (months ago) that even makes it harder to validate their post or issue, any how I am still here to ensure that SemoWeb can and will do its best to keep everyone happy.

    November 27, 2011 @ 7:38 am | Reply
    • Luma:

      How is it you are keeping clients happy by not fixing a problem?

      look at ticket #194851 (multiple replies to the speed problems) and yet it is still slow to this day (weeks later, I gave up)

      My experience with you from the start has been negative.

      When I signed up my VPS did not work at all (Ticket #660059, apparently some IP problem)

      Then I opened a ticket because your SolusVM has no SSL cert and uses a ip address instead of a FQDN and I got a snarky reply form Dustin to go fly a kite. Ticket #317396.

      Then instead of getting the proper 35GB disk size I received 15GB (Ticket #181075)

      I don’t want a free month, I paid until Feb 2012 anyways, What I want is a service that works or a refund.

      November 27, 2011 @ 8:12 am | Reply
      • I just looked into your ticket you actually signed up with us this month, so being a while ago doesn’t make sense, also you mention WHM is down how ever this isn’t something you are getting from us, and seeing that you are not we cant assist with that, also you have an unmanaged vps so if everything is up but whm ( port 2086 ) then this is something out of our control.

        Also Dustin is me, I never basically told you to fly a kite, a small break down of what went on in that ticket is you contacted us saying our SolusVM login doesn’t have https and that by not having an SSL on our SolusVM you are not sure if you could trust us with your data, I simply mentioned that an SSL will NOT protect your data which it will not, you then mentioned fine that you would like to cancel and buy from 2 other providers and stressed it that they weren’t expensive, I then mentioned it was necessarily needed and that I wasn’t implying that they were expensive and that you were more than welcome to cancel.

        You also did a cancellation mentioning reason ( bullshit replies ) when all we have done is help you.

        Anyhow I do not believe its an issue on our end the way your vps is running, rather isolated issues just like the one out of our control ( WHM )

        2) In regards to your VPS being created with the wrong disk space that is correct and I apologize for that but I can also mention that within 7 minutes you received a reply from our support team mentioning they would look into it. Anyhow this was an issue from our end and we take full blame for it.

        3) The IP issue was addressed within 9 minutes, We truly are trying here and providing prompt response and eventually sorted out all issues you reported even the minimal template request.

        Anyhow I deeply apologize that we did not work out for you and I will gladly refund the payment and perform an immediate cancellation if this is what you would like, just open a ticket with subject ATTN: Dustin RE: Billing and I will personally do this.

        Apologies once again.

        November 27, 2011 @ 8:52 am | Reply
        • Luma:

          The issue with the SSL Cert is not about the data on the vps itself but customers use SolusVM to set the initial root password (some probably then don’t change it within the vps itself) also the API keys are generated and set using solusVM, this should be encrypted is all. If you are too lazy or stubborn to do this then you should probably not be in business.

          When I said WHM was down it was, for about 10 minutes then it came back up. no big deal.

          As for the issue with my VPS being slow are you now denying this issue? I have plenty of proof of how slow and awful this node is but I would really rather not have to post it here. I am just trying to get you take a little responsibility for the issue and then tell us what you are going to do about it.

          November 27, 2011 @ 6:51 pm | Reply
        • Luma:

          As a follow up to this in case anyone is interested I tried to work with them to resolve the issue and they just gave up and gave me a refund.

          The Node has serious issues but they don’t care, Either they allow abusers or they just don’t know how to fix it or both of course.

          Here is the output of ioping (I did an ioping every few hours for a few days to get a good sample and they all looked about the same)

          4096 bytes from . (simfs /dev/simfs): request=1 time=21.6 ms
          4096 bytes from . (simfs /dev/simfs): request=2 time=53.3 ms
          4096 bytes from . (simfs /dev/simfs): request=3 time=128.3 ms
          4096 bytes from . (simfs /dev/simfs): request=4 time=126.2 ms
          4096 bytes from . (simfs /dev/simfs): request=5 time=174.5 ms
          4096 bytes from . (simfs /dev/simfs): request=6 time=576.9 ms
          4096 bytes from . (simfs /dev/simfs): request=7 time=6.0 ms
          4096 bytes from . (simfs /dev/simfs): request=8 time=66.0 ms
          4096 bytes from . (simfs /dev/simfs): request=9 time=156.4 ms
          4096 bytes from . (simfs /dev/simfs): request=10 time=87.6 ms
          
          --- . (simfs /dev/simfs) ioping statistics ---
          10 requests completed in 10403.0 ms, 7 iops, 0.0 mb/s
          min/avg/max/mdev = 6.0/139.7/576.9/155.1 ms
          

          Also compiling ioping took 18 seconds, I compiled it on a securedragon VPS and it only took 0.2 seconds (securedragon vps is a fraction of the cost!)

          ~/ioping-0.6# time make
          cc -std=c99 -g -Wall -Wextra -pedantic -D_GNU_SOURCE -D_FILE_OFFSET_BITS=64 -DVERSION=\"0.6\" -c -o ioping.o ioping.c
          cc -o ioping ioping.o -std=c99 -g -Wall -Wextra -pedantic -D_GNU_SOURCE -D_FILE_OFFSET_BITS=64 -lm
          
          real 0m17.456s
          user 0m0.122s
          sys 0m0.035s
          

          Here is the securedragon results:

          ~/ioping-0.6# time make
          cc -std=c99 -g -Wall -Wextra -pedantic -D_GNU_SOURCE -D_FILE_OFFSET_BITS=64 -DVERSION=\"0.6\" -c -o ioping.o ioping.c
          cc -o ioping ioping.o -std=c99 -g -Wall -Wextra -pedantic -D_GNU_SOURCE -D_FILE_OFFSET_BITS=64 -lm
          
          real 0m0.172s
          user 0m0.086s
          sys 0m0.039s
          

          Beware of this company.

          I will say that they did provide me with a refund though I have not received it yet but I don’t doubt it, I am sure it will come.

          Luma

          November 30, 2011 @ 6:53 pm | Reply
  22. Semoweb, why don’t you just add a self-signed certificate for Solus ? It’s as secure as the signed in that case.

    November 27, 2011 @ 9:18 am | Reply
    • I am sure we can arrange it, just for the sake, but the reality is it will not protectany physical data – no transaction are being done with it, but yes I get it the world wants SSL on every site regardless of that.

      November 27, 2011 @ 9:45 am | Reply
  23. It will protect the data that is transmitted from the computer of the user to the Solus panel server(username and password, OS Reload, etc.) – it will be encrypted.

    Yes, it will not protect the data within the VPS.

    November 27, 2011 @ 1:44 pm | Reply
  24. I am encountering bad service after deciding to pay them on an annual basis. I purchased 3 servers last month.

    Their server is always running out of memory and slow in rebooting, ssh or running anything. In the first month, the service was ok.

    I put up tickets for service and no one had responded yet for the past 3-4 hours.

    Jessica

    September 3, 2012 @ 5:49 am | Reply
  25. Hi Jessica,

    Our services have drastically improved and I want to learn more about which node you are on, we do not have any nodes running out of memory and this sounds isolated how ever can i get the ticket number?

    I’d also love to look into the ticket that did not receive a reply for 3-4 hours — was this in the correct department?

    Send me an e-mail dustin@semoweb.com and lets get this resolved!

    September 3, 2012 @ 4:31 pm | Reply

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