Hosting Websites on Bare Minimum VPS/Dedicated Servers

AlphaRacks – 1.5GB VPS for $12/yr, Dual E5-2650 Hybrid Dedicated Server for $19/month & more in Los Angeles, CA!

Julian from AlphaRacks recently created some new offers for us to share with the community. They are offering Los Angeles based VPS’s as well as Hybrid Dedicated Servers. All plans include best effort DDoS mitigation powered by QuadraNet Vest, and native IPv6 is available upon request too!

Their WHOIS is public, and you can find their ToS/Legal Docs here. They accept PayPal, Credit Cards (via 2Checkout), Bitcoin/Litecoin, and Alipay as payment methods.

Here’s what they had to say:

“AlphaRacks is a premium web hosting provider based in Los Angeles, CA. Initially started in 2006 as an on-site IT consultancy firm providing support to local businesses, the AlphaRacks brand was launched in 2013 offering mainstream premium hosting services to both web start-ups and large enterprises. We currently support over 75,000 clients of all sizes in over 100 countries worldwide. Support is provided 24x7x365 by our in-house dedicated staff; services are provided by leveraging strategic partnerships of top tier facility and network providers, ensuring the services we deliver are highly available; which is backed by our service level promise agreement to you.”

Here’s the offers:

# VPS Offers

1.5GB VPS Special

  • 1.5 GB RAM
  • 1.5 GB vSwap
  • 30 GB RAID-10 Storage
  • 1 CPU Core
  • 2TB Bandwidth
  • 100Mbps Uplink
  • 1x IPv4 Address
  • 30x IPv6 Addresses (upon request)
  • OpenVZ/SolusVM
  • DDoS Protection
  • QuadraNet Los Angeles
  • $12/yr
  • [ORDER]

3GB VPS Special

  • 3 GB RAM
  • 3 GB vSwap
  • 70 GB RAID-10 Storage
  • 2 CPU Cores
  • 5TB Bandwidth
  • 100Mbps Uplink
  • 1x IPv4 Address
  • 30x IPv6 Addresses (upon request)
  • OpenVZ/SolusVM
  • DDoS Protection
  • QuadraNet Los Angeles
  • $21/yr
  • [ORDER]

8GB VPS Special

  • 8 GB RAM
  • 8 GB vSwap
  • 150 GB RAID-10 Storage
  • 4 CPU Cores
  • 10TB Bandwidth
  • 100Mbps Uplink
  • 1x IPv4 Address
  • 30x IPv6 Addresses (upon request)
  • OpenVZ/SolusVM
  • DDoS Protection
  • QuadraNet Los Angeles
  • $49/yr
  • [ORDER]

More deals after the break.

# Hybrid Dedicated Servers

** LEB EXCLUSIVE: Order any Hybrid Dedicated Server and get a free upgrade to 50TB Transfer/1Gbps Port! Open a support ticket mentioning this post after your order to claim your upgrade. New orders only. **

DUAL E5-2650 8GB

  • 4x 2.00GHz
  • 8GB DDR3 RAM
  • 500GB Enterprise HDD
  • UNMETERED 100Mbps Bandwidth (FREE Upgrade to 50TB/1Gbps)
  • /29 IPv4 (5 Usable)
  • 100+ IPv6 Addresses
  • 5Gbps DDoS Protection
  • Custom Panel/KVM
  • Los Angeles Datacenter
  • Linux or Windows OS
  • ** 50% OFF PROMO CODE: LEB50OFF **
  • $19/mo
  • [ORDER]

DUAL E5-2650 16GB

  • 8x 2.00GHz
  • 16GB DDR3 RAM
  • 1TB Enterprise HDD
  • UNMETERED 100Mbps Bandwidth (FREE Upgrade to 50TB/1Gbps)
  • /29 IPv4 (5 Usable)
  • 100+ IPv6 Addresses
  • 5Gbps DDoS Protection
  • Custom Panel/KVM
  • Los Angeles Datacenter
  • Linux or Windows OS
  • ** 50% OFF PROMO CODE: LEB50OFF **
  • $39/mo
  • [ORDER]

*Hybrid Dedicated Server offers above are comparable to dedicated machines based on the dedicated resources provided and therefore meet our pricing guidelines*


QuadraNet – Los Angeles, CA, USA
Test IPv4:
Test IPv6: 2607:fcd0:0:a::2
Test file:

Please let us know if you have any questions/comments and enjoy!


  1. Mark Krieger:

    I bought a smaller 1GB OpenVZ VPS a bit ago and have connection time-outs and shutdowns and I was told that if I don’t want that then I need to upgrade to KVM and they won’t refund my money because it has been more than three days.
    They tried to re-create the VPS on another node and that has the same issues. They offered to re-create it again, but I don’t have much hope that it would be better.

    May 9, 2019 @ 1:46 pm | Reply
    • Josh:

      By all means we can recreate your service and offer a resolution?

      Please do email for me to sort this for you.

      May 10, 2019 @ 7:57 am | Reply
      • Mark Krieger:

        Thank you for taking care of me, Josh

        May 14, 2019 @ 12:39 pm | Reply
    • craig:

      Recreating the vps is only a temporary fix, the servers are oversold to the max. I couldn’t get a refund either on servers that didn’t work and I was only 24hours in.

      May 10, 2019 @ 10:14 pm | Reply
      • Amit Kumar Mishra:

        its max^max oversold

        May 12, 2019 @ 1:59 pm | Reply
    • paul:

      I have been offline now for 36 hours.

      The Control Panel page ( is offline too. Their support page ( is slow as hell, and my ticket asking what’s going on remains unanswered for 35 hours, too.

      Before the current outage, I was going offline and had to manually reboot my VPS again and again.

      May 18, 2019 @ 3:47 am | Reply
  2. Otis:

    I have three VPS’s with Alpharacks, first one bought 4 years ago.

    No problems and actually one of the most stable hosting providers I am currently using. Haven’t had to contact their support much, but when I did have a question they were fast to respond.

    Overall i’d recommended them to others.

    May 9, 2019 @ 4:50 pm | Reply
    • Josh:

      Thank you very much for your kind words!

      If you need us please do get in touch!

      May 10, 2019 @ 7:59 am | Reply
  3. elliot:

    I went out of my way to comment on this. Alpharackd has been nothing but trouble for me. Customer service is terrible, as is server quality and speed. Their virtualization platform is constantly going down and causing problems, including data loss. Don’t buy.

    May 9, 2019 @ 9:21 pm | Reply
    • Josh:

      Hello there,

      Not what I like to hear!

      Can you please drop an email to so I can proceed with ensuring you are fully satisfied?

      May 10, 2019 @ 7:59 am | Reply
    • paul:

      My sites went offline, for 48h now.
      AlphaRack’s Control Panel page (where I can manage my sites) doesn’t load either (also for 48h). Their support ticket system works, but no answer (for 47h).

      I am disappointed, they always had outages but not that massive.

      May 18, 2019 @ 7:17 pm | Reply
  4. Jamie:

    I was a customer of Woothosting and these guys bought them out. So far the support has gotten much faster TBH! I have no complaints.

    For anyone else who is having an issue at least try to contact them. At least in my experience their support guys respond pretty fast. I’m sure they’re busy right now since they just bought out a few other hosting companies.

    May 10, 2019 @ 12:12 am | Reply
  5. Gilder:

    i have 14 VPS with alpharacks today,

    first one was from 2013 :-)

    Alpharacks have come a great way with many improvements compared to my very first VPS with them. I am very satisfied with my servers! If you have not used them recently I would recommend you at least try it now

    May 10, 2019 @ 12:25 am | Reply
  6. craig:

    This is the worst host, if you value your time and freedom buy elsewhere!!!!
    Alphracks is actually a joke hosting provider this is the only provider I have had to do a paypal chargeback for due to VPS constantly going offline. Support does not exist! Beware if you have more than one service with them and get a refund on one service they will cancel them all and delete all your access!!!

    May 10, 2019 @ 1:24 am | Reply
  7. Erick Wilson:

    I just purchased a hybrid server, and the 3GB RAM VPS to serve as my backup/off-site file storage server :-)

    Thanks for the great deals

    May 10, 2019 @ 2:22 am | Reply
  8. Yungster:

    Following is my experience so you can make an informed decision;
    On commissioning the VPS (5core, 6gb ram, 1Gbe).
    I selected a USA Location, paid extra for the gigbit connection speed. got an email saying server is commissioned. yay!! raised ticket for the upgrades
    tried to start the vps, bootup took 30mins, console login took 5 mins and putty timed out countless times.
    IP was in Latvia, took over an hour to run apt install speedtest-cli. installer highlighted download 700K took 3 mins. reopened the ticket, then started the to and fro with standard reply of “its fixed, someone was overusing the network try again later” and me sending screen shots as to why its not fixed.
    got sick of it and requested a cancellation and refund.
    here’s the catch 22… Service got cancelled but no refund so opened a ticket with billing. again some to and fro with questions from billing. ***here is the Kicker** the process gets dragged over 3 days and then you get a reply to say sorry its over 3 days we don’t provide refunds!!!
    bottom line, no Server, no refund and spent way too much time on tickets.
    Do you think I got ripped off??
    now to raise dispute with paypal

    May 10, 2019 @ 9:33 am | Reply
    • William B.:

      I know you sound pissed off, but just so you know, that’s probably because they just got new IPs allocated from RIPE or ARIN and the current GEOIP data is from the previous owner of the IP. GEOIP does not always mean the server is located in that location. The only real way to tell is thru a traceroute. If they haven’t already ask for them to submit GEOIP corrections to the major databases like MaxMind.

      I’ve had the same issue with my VPS at another provider, which promptly solved itself after a few weeks, and also with another VPS of mine a couple months ago at another company. It’s not uncommon at all as GEOIP Databases can take time to update.

      Moral of the story, dont’ rely on GEOIP data, run a traceroute and see where your hops are going ;-)

      May 10, 2019 @ 11:55 am | Reply
    • Good luck with your Paypal dispute.

      May 10, 2019 @ 5:34 pm | Reply
  9. Sunny:

    They only know how to take money from peoples. I bought reseller hosting with dedicated IP it’s still getting down everyday 100+ times i receieve uptime robot notification. And then i bought a kvm VPS, omg. Hell ?? VPS is not a vps it look like local a P1 computer with electricity shortage i think so. VPS is too much slow, 1 Ssh commands take 5 seconds to show on screen what you write. And it is down daily 5-10 times.

    May 10, 2019 @ 9:47 am | Reply
    • Jeff:

      I’ve got a master reseller with them and I’d have to disagree…

      Sure they are not perfect, no one is… but they are definitely more reliable than some of the bigger hosts that charge way more.

      And definitely reliable enough to host a website or two, and also host my customer’s sites. And they provide a great price/value too.

      BTW – your claims sound a bit exaggerated. P1 computer? C’mon man.

      May 10, 2019 @ 11:58 am | Reply
  10. w:

    just a headsup before you guys of think that it would be a good deal:

    i am a customer since about 1year when it was woothosting or hostmybytes still

    i am a customer since about 1year, was with woothosting wich has been bough or something by alpharacks and im facing a lot of issues with your servers recently, just look into my tickets of the last weeks, more than 30 because of downtime or extreme slowness!

    i know for that cheap price not much is to be expected but atleast an uptime of 1month should be doable.

    i have a cloud pool that went fine for months but suddenly was overloaded so i wasted multiple days moving all.

    additionaly i have 3 of this “china connected” vps severs, they are down multiple times a week, i have to restart them manually always or your support person move it to another node.

    all in all a very bad experience, cannot recommend, i hope josh helps here to improve it now!

    May 10, 2019 @ 11:29 am | Reply
    • Agreed. Acquisition sucks as my IP suddenly got changed and my server was down for several days.

      May 13, 2019 @ 12:40 am | Reply
    • w:

      update 14th may 2019:

      josh from alpharacks looked into my issue, i got moved to a faster/more stable server so i updated my review to 3stars, managers trying to help and investigate customer issues which needs to be honored!

      May 14, 2019 @ 3:43 am | Reply


    please can you let me know if, RDNS (PTR) support on the VPS ???

    I want to buy 5 VPS, please get back to me ASAP,!

    May 10, 2019 @ 12:03 pm | Reply
  12. Nick:

    bought a VPS :)

    so far so good!

    May 10, 2019 @ 2:21 pm | Reply
  13. jon tano:

    very bad vps
    very bad service
    only wast of money and time
    a big smocky shit

    May 10, 2019 @ 7:10 pm | Reply
  14. Deezly:

    avoid like the plague. You will seriously get better performance off of a RaspberryPi on Public McDonalds wifi.
    Had a HMB server (which was not the best by any means) but its unusable after the buyout. Had to go thru a lot just to even get acess to my server again, now im getting kilobyte/s download speed even thru the best CDN. I wish I could get my money back.

    May 11, 2019 @ 12:22 am | Reply
  15. Matthew DiFrancesco:

    avoid like the plague. You will seriously get better performance off of a RaspberryPi on Public McDonalds wifi.
    Had a HMB server (which was not the best by any means) but its unusable after the buyout. Had to go thru a lot just to even get acess to my server again, now im getting kilobyte/s download speed even thru the best CDN. I wish I could get my money back.

    May 11, 2019 @ 12:23 am | Reply
  16. Alex:

    Cheap hosting with bad performance. Every day I meet a huge load average on this server which makes my virtual machine unavailable.
    Support cannot do something that can resolve this problem. I’m very tired to reopen tickets.

    May 11, 2019 @ 3:19 pm | Reply
  17. Eric M.:

    I have been a direct alpharacks customer for 2 years and haven’t had any issues with either of my VPS’s nor shared hosting.

    It seems all the complaints here are from customers of previous companies they bought out (like HMB or woot) i’d say give them a bit to get acquinated and get things settled from the buyout before criticizing them.

    May 11, 2019 @ 4:02 pm | Reply
    • Alex:

      Did you see my pictures in previous post and answers from support?
      Do you think it is normal load average and normal answer from support?
      It is the worst hosting I’ve ever had.
      More over I can’t return my money back.
      They simple took my money and nothing got me in return.

      May 12, 2019 @ 2:42 pm | Reply
    • Delora Chotipradit:

      anyone who answers “give them a chance” has never had a need to talk to their support.

      they are the worst.

      do not use. they telling me nodewatch did something. how many people know what nodewatch is??? 1gbps uplink promised, nodewatch bans servers for 100k packets, which is barely a burst of 100mbps..

      this is the worst experience i’ve ever had.

      May 13, 2019 @ 1:32 pm | Reply
  18. I got 1 VPS that I signed up for 1 year ago from NFPHosting which was bought over. Except for the initial hiccups with the VPS’ IP, the service was generally ok for the past 12 mths.

    May 12, 2019 @ 2:50 am | Reply
  19. Lachlan:

    I’d have to agree with Eric. I am a new AlphaRacks customer, but haven’t had any issues or anything to complain of in my first few days. Usually when companies do buyouts and mergers and things of that nature it can take time to get processes nailed down. So give them a chance.

    May 12, 2019 @ 3:52 pm | Reply
  20. Serguei Kireev:

    do not use. the worst ever experience. 90% downtime guaranteed

    do not mess with this company, they are the worst. simple 10 pool vps with 1 connection per hour gets blacklisted by nodewatch, this is ridiculous, so bad, it’s just impossible. my worst experience of my hosting life.

    May 13, 2019 @ 1:29 pm | Reply
    • Erik Ashfolk:

      AlphaRacks NETWORK-DOWN (for our VPS’s NODE completely) !! since May-16, 2019.

      AlphaRacks client portal showing me, announcement: NETWORK-OUTAGE since May-16, 2019. [NETWORK ROUTE ISSUE]

      Today is May-23, 2019.
      1 WEEK.
      Network is still down.

      after all these, i hope they really have something really better to offer to those clients who are affected.

      May 23, 2019 @ 3:48 am | Reply
  21. Serguei Kireev:

    everyone must know this company is the worst. no customer service, no vps, nothing

    May 13, 2019 @ 2:02 pm | Reply
  22. John:

    I would stay away from these guys if you value your sanity. They took over from hostmybytes on my VPS and I have had nothing but issues. Several times I have had my website I host on it go down, only to log in and look at something like:

    ~# df -h
    Filesystem      Size  Used Avail Use% Mounted on
    /dev/simfs       87G  8.4G     0 100% /
    devtmpfs        2.0G     0  2.0G   0% /dev
    tmpfs           2.0G     0  2.0G   0% /dev/shm
    tmpfs           2.0G   37M  2.0G   2% /run
    tmpfs           2.0G     0  2.0G   0% /sys/fs/cgroup
    tmpfs           410M     0  410M   0% /run/user/0

    This is on a server that is supposed to have 100GB of disk. When I contacted them about this, the only option they gave me was to set up a fresh new node with a new IP address and have me restore my data from backup. They didn’t even consider moving the data themselves or setting up a new server and keeping the old one temporarily active so I could move my data without having to do it from my personal machine.

    May 14, 2019 @ 7:24 am | Reply
  23. Erik Ashfolk:

    Hi, (1) Would you be able to add one IPv6 /64 SUBNET for any OVZ-VPS ? or any of your KVM-VPS deal ? (need many many IPv6-addresses for my project)
    if yes, (2) Would you be able to setup your-side DNS-Nameserver(s) to use my-VPS as a delegated (authoritative) DNS-Nameserver for that IPv6 /64 SUBNET ? if you can, then i can setup PTR/RDNS for any IPv6-address from that IPv6-subnet.
    if yes, Thanks in advance.

    May 14, 2019 @ 8:50 am | Reply
  24. Paul V.:

    +1. Great offers, solid provider! I have been an AlphaRacks customer since 2014, in fact bought from a LEB offer by them back then :-)

    May 15, 2019 @ 2:18 am | Reply
  25. Martin:

    One of my favorite VPS providers! and a great offer.

    May 15, 2019 @ 2:44 pm | Reply
  26. john-cobra:

    Terrible, super limited vps. They shut it down and you have to go and turn it back on manually, every single time.
    I’ve had the worst year with them, do not buy, oversold to hell and downtime is pretty common.

    Shared hosting is also terrible, a friend migrated his site from and it went down like 5 times per week and for several hours…

    May 15, 2019 @ 3:18 pm | Reply
  27. David:

    My experience with these folks have surprisingly been not bad. The support guys are actually pretty easy, and fast to work with.

    May 16, 2019 @ 3:01 am | Reply
    • Joe Cool:

      I have used them almost two years. Never seen so much downtime and ftp not working once a week.

      May 18, 2019 @ 9:49 pm | Reply
  28. trekkiemonster:

    These guys are absolute trash for a company. When they bought my previous provider, who I had cancelled with a year ago, they re-activated the package and tried to bill me! A dirty business trick they did as part of the acquisition to try and trick cancelled customers into thinking they hadn’t cancelled and to pay again? I think so.

    They also re-subscribed me to all the mailing lists I unsubscribed from, without ANY permission from me. I can’t unsubscribe, it fails, nor do they offer one-click unsubscribe to comply with CASL law in Canada. I’ve opened two support tickets and tweeted them several times to stop emailing me, and all are ignored and closed. I now report every single unsolicited email to the RCMP who enforce CASL law with the hopes that Alpha will get a fine.

    DO NOT DO BUSINESS WITH ALPHA RACKS. Far from a professional company.

    May 16, 2019 @ 10:10 am | Reply
  29. Jason:

    I had WootHosting which was rock solid until AlphaRacks bought them. Now I have hours of downtime per week. They also aggressively spam email that use fake “RE:” and fake Support ticket replies like they’re a bunch of scammers. Aggressively avoid and hope that they don’t buy whatever company you do choose.

    May 16, 2019 @ 11:24 pm | Reply
  30. Naj:

    Horrible experience with AlphaRacks. Their VPS shuts down automatically almost every day. I even created 5 tickets but they just do not fix it.
    Do not waste your money.

    May 17, 2019 @ 3:40 am | Reply
  31. UselessService:

    All my servers with Alpha racks went down today. The control panel and the client web sites were also down. No information or communication were provided on the issues. These guys and their services are as useless as tits on a bull. I will not renew my services with them when it expires. Nothing but disappointment through out the life span of the service.

    Danger Danger Will Robinson! Keep away from them no matter how cheap it is.

    May 17, 2019 @ 5:19 am | Reply
  32. UselessService:

    Another thing with these guys, I am not running a dns service on my server, but yet dns port 53 is opened. I don’t even have bind installed. So don’t know what they are doing in the background with your VPS. I don’t doubt they hack into them via console panel. Which is why, if you value security, you are better off with a more reputable host provider than these jokers.

    May 17, 2019 @ 5:34 am | Reply
  33. Eman:

    Always down for one reason or the other! As we speak, all VPS and hosting services are down since 9pm EST yesterday!

    May 17, 2019 @ 8:49 am | Reply
  34. LEE:

    They are the worst company what I know, the vps can’t have more than 20 day support team is lazy … VPS also have big lag.Now they have some problem who can’t fix after 20 hours? Really?

    May 17, 2019 @ 7:43 pm | Reply
  35. Felix:

    I came over with WootHosting (which was good) but the AlphaRacks guys are weird. First, they reassigned a new IP without notice. Then my server went down and would not come back up. I tried for days to open a support ticket, but the screen said “critical error.” They offered a lot of deals recently; maybe they bailed and ran. Either way, it may be advisable to wait until their service stabilizes. At this point, I merely hope to get to my data.

    May 17, 2019 @ 8:45 pm | Reply
  36. Uto:

    May 18, 2019: Almost two days ALL , I repeat ALL their VPS and services are off.

    This situation, if you had the misfortune to buy their services is catastrophic.

    They said: “Our datacenter is located in downtown Los Angeles, CA – equipped with proper redundancy and high resiliency”
    The truth is all is down from 2 days and the resilience of their systems is equal to zero.

    You are not even able to open tickets, even the open ticket page is down.

    May 18, 2019 @ 2:24 am | Reply
  37. Alain:

    The time when woothosting is not acquired by alpharacks, I got a cloud resource subscription, costumer service is good, no hassle, no waiting. But since Alpharacks got the woothosting the Costumer Service response is not good, waiting for long response, idle tickets for 2 days, reply after 2days.. wtf…

    I don’t know why, employees getting lazy..

    May 18, 2019 @ 2:37 am | Reply
  38. Nandang:

    After woothosting bought by alpharacks, my life ruined

    Their support terible. My VPS down without any warning or notification. I know my VPS down by my customer complain.

    Firstly, they replace my VPS and running less than a month, now down again for 1 days.

    Enough is enough. Stay away from this provider. You’ve been warned

    May 18, 2019 @ 2:41 am | Reply
  39. srikrishna:

    i was hosted on nfp hosting which was great until,these guys bought the company

    now 3 days all servers are down and no responses to any tickets…

    one automated chat response was there about some outage etc

    totally irresponsible

    May 18, 2019 @ 4:34 am | Reply
  40. Eric:

    So far my experience with them was not bad either, but now i’m dissapointed, to say the least.

    They state there is outage for some parts of their network.

    “There is currently a network level outage with our upstream provider, causing downtime for our Los Angeles and Miami based services. We are investigating with the engineers.
    No ETA currently available but we are working as diligently as possible.

    Thank you for your patience.

    Thursday, May 16, 2019 ”

    Suddenly their client section is not working properly anymore and their support is not replying anymore as well…so far for 24/7 support???.

    Instead of requiring new company’s and bribing about that, they should pay more attention to managing skills for when the shit hits the fan.
    If they really would be professional, they would inform their clients about big issues like this. And to be honest i can’t recall i ever experienced an outage for days…ever!

    Since they are suddenly unresponsive and the issue is still ongoing, i take their explanation of the upstream provider as highly doubtful, and just a cheap way of hiding their lack of skills.

    May 18, 2019 @ 10:47 am | Reply
  41. I bought the 3GB offer for a 2nd VPS with AlphaRacks, 1st VPS was via NFPHosting that got bought over. However, the website and client area had been experiencing slow loading for the past few days. Not sure what exactly is going on.

    May 19, 2019 @ 4:46 am | Reply
  42. hi Julian, please check my ticket 995830
    i can open all website in this server


    May 19, 2019 @ 5:06 am | Reply
  43. Mark:

    Paid Alpharacks. It’s been more than 24 hours and still no service and still pending.
    Please enable my vpn.
    Invoice 787195.

    May 19, 2019 @ 5:34 am | Reply
  44. Jason:

    In my experience so, it’s borderline scam. I bought it based on this offer, 5 days ago. It’s been down now for 3 of those 5 days. No communication whatsoever.

    May 19, 2019 @ 5:47 am | Reply
  45. kiko:

    Down for everyone ? exit scam (network down or just they don’t have paid the upstreaam) ?

    May 19, 2019 @ 8:30 am | Reply
  46. Ektiono:

    Please check my ticket 995830

    May 19, 2019 @ 12:26 pm | Reply
  47. Stephen Clifton:

    All my services have been down since Friday. Logged 2 tickets politely asking when they anticipate being able to resolve, no reply received. Not very impressed with customer service.

    May 19, 2019 @ 2:19 pm | Reply
  48. Michael Buhl:

    I had been a customer of them for many years now without any issues. Until recently, servers have been down for days, and I’m not alone. No way to access servers at all at the moment and support has gone dark. With the exception of the occasional tweets that they are working on the situation, nothing has been said on when or even if we can expect to regain access. I have since moved to a cloud provider and initiated a paypal dispute for all of my servers that have recently been paid for. 3+ days of downtime is completely unacceptable.

    May 19, 2019 @ 6:03 pm | Reply
  49. Greg:

    Well I have a VPS with Alpharacks that has been down for 2 days. I opened a support ticket and have replied to it twice. No answer and the VPS is still down. Perhaps their service levels have dropped with their recent acquisitions.

    May 19, 2019 @ 7:35 pm | Reply
  50. Bob:

    Maybe their higher end services are better, but I tend to have problems where they reboot the host server, causing my VPS to go down, or they let other VPS’s consume all the resources so mine becomes very slow.

    But now there is an on-going outage lasting four days now. Said it was a problem with their “upstream” link. Everything still seems to be down, and no one is replying to anything. Did they all get arrested or something?

    May 19, 2019 @ 10:02 pm | Reply
  51. Mansoor:

    Trying to reach Josh from here as I’m not getting a response from the support team, as well as Josh is not responding to my emails.
    My servers (4 out of 8 including one reseller account) are down from last 4 days and I have created multiple support ticket and also wrote 3 emails to you but I have not received a single response either from you or support team.
    Please help, I’ve not paid money for this kind of service.
    Buyers, I don’t think you need any proof more than this to avoid this seller.

    May 20, 2019 @ 4:12 am | Reply
    • Mansoor:

      Actually, all my servers are down now except for one share reseller hosting account…

      May 20, 2019 @ 11:47 am | Reply
    • Terrible AlphaRacks Support:

      I encountered the same hell.

      May 22, 2019 @ 5:18 am | Reply
  52. ALAIN:

    Hello Guys,

    I’m doing the comments from here, i am really not happy with the customer servers now in alpharacks compare to woothosting before.. In woothosting i dont have any complain in regards to replying my ticket. Right now, from alpharacks, their website is very slow loading, their client login very slow.. what happen, please don’t oversold your products, some customers will get affected by it ..

    This is really crazy and lazyy..

    May 20, 2019 @ 5:45 am | Reply
    • Sam:

      unfortunately they are having problems with the network provider so they are unable to provide any products at this moment

      May 20, 2019 @ 11:22 am | Reply
    • HostDude:

      I think Alpharacks may be going down permanently. Sure they buy out other hosts (Woothosing, Hostmybytes, etc), but servers go down. You would think they would have better customer service and at l;east answer your support tickets in less than 2 days. I, also, was a customer or alpharacks for for a couple years and saw the downtime and endured the lack of customer service.

      May 20, 2019 @ 12:59 pm | Reply
    • Alfrida:

      You are right. this is happen to me too… On woothosting my resource pool and shared hosting running well without any downtime. But, since woothosting migrated to alpharacks. all of my service has shutdown. and they are just give a promise not a solution… my resource pool has shutdown since one moth ago and my shared hosting has shutdown since three days ago…

      May 22, 2019 @ 12:37 pm | Reply
  53. valery:

    Fraudsters, disable the server after payment.
    Ticket not are not responding.

    May 20, 2019 @ 8:42 am | Reply
  54. Brought a windows VPS from them and from last 4 days service is totally down. No response from customer care. Nothing. Ask for refund and waiting for their response. Please stay away from them. They are fraud.

    May 20, 2019 @ 8:51 am | Reply
  55. HostGuy:

    How can they continue offering, all the reseller, hosting and vps plans and yet side it down and slow??

    May 20, 2019 @ 1:01 pm | Reply
  56. Edwin:

    Service is down.Opened a ticket three days ago. Still no response.
    Ticket number: 466097

    May 20, 2019 @ 8:54 pm | Reply
  57. Steven Harris:

    I reckon something bad has happened at AlphaRacks. I have been with them for a few years and all seemed OK but the last week or so it has all gone very bad. My sites are offline and I see the AlphaRacks client area is painfully slow. I got the same reply about “upstream connection problem” – perhaps that means they haven’t paid their bills and are being throttled?

    May 21, 2019 @ 5:10 am | Reply
  58. Alex:

    I’ve got 2 cloud pools from alpharacks and they both are down for 4 days.
    There is no matter why it has happened and when will it be online (if it will of course), they are sentenced to be out of business forever.
    The only things this guys can hope – they could find a job for <1$ / hour and they will never work with people directly.

    May 21, 2019 @ 9:23 am | Reply
  59. Mrrobot:

    Utter shit. Los Angeles data Centre is apprently down, which effecting my vps.

    Logged a ticket, no response after a day, so I chased and just got told we are aware of an issue please bare with us. Oh ok, I’ll remember that when they want payment and if payment isnt paid straight away, what the chances of my Vps being suspended!

    Like others have side, site is awfully slow, client area times out. I would avoid this provider!

    May 21, 2019 @ 2:24 pm | Reply
  60. I am an old customer from woot and my servers have been down for 3 days with no response to my ticket. Terrible to the core.

    May 22, 2019 @ 5:17 am | Reply
  61. WFHGeek:

    Same here: 2x WootHosted Linux VPSs offline since 19/05. Not impressed!

    May 22, 2019 @ 5:18 am | Reply
  62. Steven Harris:

    Remember to cancel any payment agreements with AlphaRacks. I just cancelled all my PayPal agreements with them. I don’t want any money taken for services that are no longer provided.

    May 22, 2019 @ 3:36 pm | Reply
  63. Mansoor:

    I never thought that a web hosting/vps service provider can be so unreliable, I’ve seen complaints about other providers but nothing is close to what we are experiencing with alpharacks. It’s going to be a week tomorrow with this outage and they have no update for us except saying that it’s out of their hand.

    LEB should take action to never promote this provider.

    May 23, 2019 @ 2:37 am | Reply
  64. Everyone, avoid them like the plague. My server/hosting has been down since the 16th. (05/16/2019)

    May 23, 2019 @ 10:08 am | Reply
  65. Jason Talb:

    Same story as others – VPS Control server ( has been down for 5 days now (going on 120 hours of downtime) and no reply to my support ticket which was opened 24 hours into the incident.

    Even if they are busy and having MAJOR issues, they offer all of us an explanation or contingency plan.

    Has anyone dealt with this issue before? How do we get our money back?

    May 23, 2019 @ 11:55 am | Reply

Leave a Reply

Some notes on commenting on LowEndBox:

  • Do not use LowEndBox for support issues. Go to your hosting provider and issue a ticket there. Coming here saying "my VPS is down, what do I do?!" will only have your comments removed.
  • Akismet is used for spam detection. Quoting URL seems to get binned consistently here, but I do peek into the spam box frequently to publish those comments.
  • Use <pre>...</pre> to quote the output from your terminal/console, or consider using a pastebin service.

Your email address will not be published. Required fields are marked *