Hello all! Julian from AlphaRacks sent in an exclusive special offer with plans based in Los Angeles. They’ve been featured on LowEndBox before and are known for providing various different types of services within the hosting space.
Services are provisioned on hostnodes featuring Dual Intel Xeon processors with 128GB RAM, 4 x 2TB HDD configured in hardware RAID10 with CacheVault. They are connected by 2 x 1Gbps uplinks.
All services include cPanel (Shared/Reseller) and SolusVM (VPS) as the control panel, 1 IPv4 and 20 IPv6, full root access, instant setup, and best effort DDoS mitigation by QuadraNet Vest.
Payment methods accepted are: PayPal, Credit Cards (via 2Checkout), and Bitcoin. You can view their Terms of Service here.
## EXTRA BONUS ##
ORDER ANY PLAN BELOW, BEFORE NOVEMBER 15 and have your bandwidth DOUBLED on any plan at no additional charge (please keep in mind some plans below already include unlimited bandwidth, and those will not be applicable as they are already unlimited). Please open a ticket and request this after your order.
SHARED HOSTING DEALS:
Looking to host a simple website, forum, or blog? Shared hosting is the easiest and fastest way to get started! All shared hosting plans include the easy to use cPanel control panel, and our network is DDoS protected!
Shared Hosting Special #1:
15 GB Space
200 GB Monthly Bandwidth
1 Hosted Domain
Shared IP address
cPanel Control Panel
Softaculous Auto-Installer
LiteSpeed Web Server Powered
CloudLinux Optimized
DDoS Protection Included
Instantly Activated
$0.99/year (you read it right, 99 cents per year, price never goes up, there is no catch! Perfect plan for those looking to start a website)
Shared Hosting Special #2:
50 GB Space
2000 GB Monthly Bandwidth
3 Hosted Domains
Shared IP address
cPanel Control Panel
Softaculous Auto-Installer
LiteSpeed Web Server Powered
CloudLinux Optimized
DDoS Protection Included
Instantly Activated
$3/year
Shared Hosting Special #3:
100 GB Space
Unlimited Bandwidth
Unlimited Hosted Domains
Shared IP address
cPanel Control Panel
Softaculous Auto-Installer
LiteSpeed Web Server Powered
CloudLinux Optimized
DDoS Protection Included
Instantly Activated
$6/year
Reseller Hosting Plans
Reseller Hosting allows you to start selling web hosting with cPanel and WHM! Whether you are an aspiring web host looking to sell cPanel hosting, or if you are an existing business in another industry (such as web design or internet marketers) but looking to sell hosting to your customers as an additional stream of income, we have the solution and platform to provide you. The best part about it is you can design your own hosting packages and sell them to your customers at prices that YOU set.
All reseller accounts include access to AlphaRacks’ exclusive “Reseller Resources” portal, which includes all the tools you need to kick start your new hosting business (unlimited SSL certificates, free domain reseller, legal documents, pre-made website templates, knowledgebase articles to provide to your customers, and more).
Now’s your chance to introduce a new source of long-term & recurring income, with AlphaRacks Reseller Hosting!
Reseller Starter Plan
15 GB Secure Disk Space
600 GB Monthly Bandwidth
Shared IP Address
Create Unlimited Sub-Accounts
Create Shared Hosting Accounts
cPanel/WHM Control Panel
Softaculous Auto-Installer
LiteSpeed Web Server Powered
CloudLinux Optimized
DDoS Protection Included
Reseller Resources Tool
Instantly Activated
$6 per year
Reseller Advanced Plan
50 GB Secure Disk Space
2000 GB Monthly Bandwidth
Shared IP Address
Create Unlimited Sub-Accounts
Create Shared Hosting Accounts
cPanel/WHM Control Panel
Softaculous Auto-Installer
LiteSpeed Web Server Powered
CloudLinux Optimized
DDoS Protection Included
Reseller Resources Tool
Instantly Activated
$12 per year
Reseller Business Plan
200 GB Secure Disk Space
Unlimited Monthly Bandwidth
Dedicated IP Address
Create Unlimited Sub-Accounts
Create Shared Hosting Accounts
cPanel/WHM Control Panel
Softaculous Auto-Installer
LiteSpeed Web Server Powered
CloudLinux Optimized
DDoS Protection Included
Reseller Resources Tool
Instantly Activated
$19 per year
OpenVZ VPS Specials:
Linux VPS Special #1:
768MB RAM
768MB vSwap
1 vCPU
15GB Disk Space
2TB transfer
100Mbps uplink
1x IPv4
20x IPv6 (free on request)
DDoS Protection powered by QuadraNet Vest
OpenVZ / SolusVM
$8/year
Linux VPS Special #2:
1024MB (1GB) RAM
1024MB (1GB) vSwap
1 vCPU
20GB Disk Space
2TB transfer
100Mbps uplink
1x IPv4
20x IPv6 (free on request)
DDoS Protection powered by QuadraNet Vest
OpenVZ / SolusVM
$11/year
Linux VPS Special #3:
2048MB (2GB) RAM
2048MB (2GB) vSwap
2 vCPU
60GB Disk Space
5TB transfer
100Mbps uplink
1x IPv4
20x IPv6 (free on request)
DDoS Protection powered by QuadraNet Vest
OpenVZ / SolusVM
$19/year
Latest posts by mzelasko (see all)
- [CYBER MONDAY] VirMach VPS Huge deals as low as $4/year! - November 27, 2017
- [CYBER MONDAY] HudsonValleyHost – $4.99/mo 5GB OpenVZ (normally $20/mo) and 40% OFF select items! - November 27, 2017
- [CYBER MONDAY] YourLastHost – Shared Hosting Specials! - November 27, 2017
Thank you for sharing our Fall Season Specials with the LowEndBox community! If anyone has any questions, we are here to help, 24x7x365.
It is our duty to always go above and beyond to service you – don’t hesitate to contact us. Thank you for trusting AlphaRacks with your web presence.
We hope you enjoy these low prices!
Julian
What’s the iops,I/O, Memory and cache on the reseller plan?
I wonder if you can beat what I am using atm.
The portal and domain buying feature would be a sweet bonus for my business.
Hi Xiong,
I got your email and we’re talking through there. I am sure we can beat it, thanks for giving us the opportunity :-)
Julian
Hi,
This was not answered.
“What’s the iops,I/O, Memory and cache on the reseller plan?”
Rich
Sounds good, thanks for the awesome fast response and flexibility. This is good:)
I notice you don’t mention the number of databases allowed etc for your plans? Is this on your website somewhere I did not see that information.
There is no limit to the number of databases allowed.
Julian
Good to see AlphaRacks on here again with a spectacular offer! They’re a good provider.
Thank you Phillip! Did you take advantage of one of these deals? :-)
Julian
For those who aren’t aware, these are the same guys who bought out RIJX 2+ years ago. I’ll admit I was a bit skeptical at first when they announced that they acquired them, but over the years they’re proven to be pretty damn solid. I just renewed for another year yesterday actually!
Thanks for sticking around, we’re happy to have you!
Julian
Take care with bunch of cheap yearly prepayments
Thanks Lucas :-) we wanted to provide our best offers yet to the community! This is not your typical special guys, we wanted to come in strong this time around with unprecedented and revolutionary prices. We’re so sure of that, that we are offering you a guarantee today. If you find a lower price out there by an established competitor on any shared/reseller/VPS plan, email lowestpriceguarantee [AT] alpharacks [.] com, we will guarantee at the very least a price match, and we may even BEAT their price!
We hope you enjoy and find these special promotions to be beneficial!
Julian
When you sell $1 per year how you cover a PayPal fees? Or you just expect to sell thousands accounts per day or week? For hosting in US its not reliable.
Hi,
These are limited time promotions with limited stock on each package, exclusively for LowEndBox. These discounted plans are not something we sell on a regular basis, and is not listed anywhere else on our website.
Please feel free to give our service a try with the $1 package, I’m sure you’ll be far impressed with the value and service. If you are happy, you can keep the service or even upgrade.
We have been in business for over 4 years and have over 15,000 clients – I’d like to think we know what we’re doing to still be in business today, doing better and stronger than ever :-).
Julian
As if I didn’t already have enough hosting, I went ahead and pulled the trigger, for less than the cost of a hamburger per year, its worth having around. I know my wife isn’t going to throw a fit this time over a 99 cent purchase, LOL.
Thanks for the offer Matt and LEB!
Glad you’re enjoying the offers!
Hi Evan, thanks so much and welcome. In case of any assistance required, we are standing by :-).
Julian
see reviews here:
https://www.serchen.com/company/alpharacks-hosting/
https://www.trustpilot.com/review/www.alpharacks.com
Coincidentally, after Serchen sent me over 10 emails trying to get us to pay for advertising on their website and I finally declined, those reviews surfaced on their website randomly, and those names don’t even come up in our database.
Not sure what to say about TrustPilot, other than the fact that 3 reviews were posted on the same day with similar writing style. And none of those names come up in our database either…
Give us a try yourself and if you’re not happy I will refund you? :-)
Julian
I am afraid they are telling the true. My KVM plan went down four times in a month. Most of the tickets would be replied after a day. 24X7 is a joke. No refund for service down.
They are so cheap for a reason
Who are you? Mind emailing me to validate this claim?
julian [at] alpharacks [.] com
Hi, I’m just a happy reader here at LEB. I don’t usually comment here, for English is not my first language. But upon reading this comment about reviews on alpharacks, I was move to make my response to it.
I am just new to VPS hosting around four months, but I use shared hosting for 7 years now. I already have 7 VPS (openVZ, KVM, VMware) not an expert but have enough knowledge to operate all these. And before having these VPS I use to read more than 10 reviews from google. But it turned out many reviews are not actually honest. I usually bought from EIG companies, and some (I cancelled all my orders from them) for I always have problem with them. So after a month of searching for new provider I decided to try offers from LEB ( a friend recommended it to me) at first I’m hesitant to try, because I always think low cost have bad service. But I’m totally wrong, after trying some like hostigger, hiformance, woothosting and lastly alpharacks I could say reviews on google are not supposed to be trusted always for many of them doesn’t really know what the review, they just simply put for personal gain. I was not paid to post this, I just want to help.
Maybe you will experience some problems, but reaching their support will solve most of it, some may reply within minutes but many reply within hours. So, the best way to find good products (maybe in the hosting industry) is by trying it. I have also read the two reviews posted above and thank God, I did not totally believed them, as it turned out they are wrong. As for alpha racks I have purchased a master reseller plan which is working fine. I also plan to buy VPS from them to try. I trust more the people or comment here than on any forum or reviews.
Mark that’s definitely understandable and unfortunately it is true that the nature of the internet industry involves disgruntled competitors, as well as “advertisers” or “paid hosting review” sites who just want to get paid out. We won’t give in to any of those unethical practices. We will just continue doing what we’re doing and do our best to provide the best level of service possible, because word of mouth and referrals from happy customers is the best form of advertising, and is the reason how we’ve grown to over 15,000 customers today.
I am glad to hear that you are happy with your Master Reseller plan with us! We strive to keep it that way, in case of any assistance required please feel free to contact us.
Julian
I have a reseller account with them. The uptime is not okay for client sites. I am always concerned about the uptime; but comparing with Woothost, Alpharacks is much better in terms of uptime.
Recommended for me or not?
Hi,
We do provide a 99.9% uptime guarantee, if we’re not meeting this, I’d love to know about it so I can address this. julian@alpharacks is my email.
Julian
Hi,
You are joking I hope… Check #389770
Liberty uptime this week-end was at 23%, and yesterday it droped to 13%…
Today, I’m not even able to access to the server!
How can we send you a mail whereas server is unreachable?!
Worst service ever
Hi,
For Shared Hosting Special #1:
* Can we create subdomains? If yes how many?
* Can we create alias domain (mirror of the hosted domain)?
Thank you
Unlimited subdomains on all shared hosting plans.
Special #1 does not allow for any additional hosted domains, but #2 allows for up to three domains, and #3 allows for unlimited domains :-)
Julian
alpharacks is good in support
proudc customer
Thank you Vijay!
Julian is a straightforward, honest man. He’s the type of guy who won’t sugarcoat things or give you the run-around. He’s always been fair and honest with his prices, and has even worked with me on a custom package deal before. I would not hesitate to recommend Julian and his company.
I appreciate that, lurkerbee! Pleasure to work with you
Julian
Does anyone know if AlphaRacks supports Docker on their OpenVZ/SolusVM offers?
Hi Eli
You would need a KVM VPS for this https://www.alpharacks.com/kvm
Julian
Is folding permitted on my infamous and endless idle boxes? Yes, the dumbfounded question is a legit one.
Hi,
I’m not quite understanding. Please email us at sales@ for more info or for a custom quote.
Julian
I suspect he is referring to folding at home, a virtual supercomputer project.
http://folding.stanford.edu/
Hi!
I am interested in your Reseller Business Plan, but when I tried to order it I saw that “Dedicated IP Address” mentioned as part of this plan was additional service for $18/y. So the sum of this plan is not $19/y, but $19 + $18 = $37! Would you explain me this?
This was a typo, I can confirm a dedicated IP is included with the Reseller Business plan. Please check the order form now, this has already been corrected over the weekend.
Julian
Services/servers go down far too often. I purchased an SSD plan from them recently and it went down the very next day. I opened a ticket and restarted the VPS. I asked what had caused it to already go down, and “George” the tech replied saying “It’s back up now” and closed the ticket. Poor support.
Can I get my reply moderated?
Sorry, I was out of town over the weekend, just approved all posts (well, the ones that weren’t spam)
Hi Rod
Please email me with a ticket ID or a way to identify your account, my email is julian [@] alpharacks [.] com. Our nodes are all running smoothly and if its a confined issue with your VPS, I would like the chance to investigate.
Julian
Hmm… Your listing for the Reseller Business Plan says a dedicated IP is included. But after clicking on the link, it looks like $18 extra for the dedicated IP. Which is it?
Hi,
This has been fixed, I apologize about the confusion there! I can confirm that a dedicated IP is included with the Business Plan.
Julian
What’s CPU Name of OpenVZ VPS Specials ?
Hi,
We have a mix of CPU’s on our OpenVZ nodes, with a variety of Intel Xeon E3/E5 proc’s.
If there is something particular you were looking for, please feel free to let us know and we will certainly try our best to accommodate
Julian
Almost a year with this host, and they are consistently stable. I would highly recommend.
Hi Robert, thank you for the great words! We look forward to working with you for many years to come.
Julian
What about the resources for the shared hosting? I mean max Ram, concurrent connections allowed…
Hi Arthas
For our Shared Hosting, the LVE limitations are reasonable for shared hosting. It is 512MB of RAM per cPanel account, and 100 concurrent processes.
Julian
I wanted to order your Linux VPS Special, but you offer only an old Debian. You offer only Debian 7, which is already out of support (2016-02) and even LTS support will end 2018-05. I would need – and I believe anybody else too – at least Debian 8. Any chances to get this with your offer?
Hi Lorenzo
This is available, however our order forms just need to be updated. I’ll work on that shortly.
Go ahead and order with Debian 7 – after your order, you will be able to reinstall your VPS instantly in the SolusVM panel to a newer version like Debian 8.
Thanks
Julian
Tried to order special #2 but servers are down cause of this fantastic offer
Hi,
Our website is loading fine. Please email me at julian [@] alpharacks [.] com with your local IP address if you are having any issues in accessing our website.
Thanks
Julian
Have free ssl on shared hosting?
Yes, free SSL via Let’s Encrypt is provided.
Julian
I order last night they quiet fast process to an order, so far so good and no down time for shared host
thanks for special package :D
Thanks Garut! Welcome!
Julian
I got 2 windows vps on alpharacks. After around 3 months, it got suspended because of a report saying my ip is sending spam/source of attack.. never had such that experience on other vps/hosting company.
I used it solely for trading (meta trader)..
Anyone got similar situation?
No, that’s not their fault. You are on LowEndBox, not Managed High End Box. You need to secure your server, change the SSH port and make sure your password is secured.
Hi Pieter
Sounds like your server was compromised if it was sending out spam and you didn’t intentionally do it.
While our servers are unmanaged and it is technically your responsibility to maintain it, happy customers is what I live for, so I would still love to personally help! Send me an e-mail at julian [@] alpharacks [.] com with your VPS IPs.
Julian
I have order in alpharack .. and I have paid, but the status is not active .. please help .. my account: aldiwap@gmail.com
Welcome :-) I am showing this as active, please open a support ticket if you would like for us to re-send the welcome email.
Thanks
Julian
Don’t have a need for anymore VPS servers, but I snatched up a $0.99/year shared hosting account. I just couldn’t say no, at that price I’m sure I can find a use for it!
Thanks for always sharing these crazy deals LEB! This has to be like my 5th purchase off this site, lol :).
Thank you Joseph! Glad you took advantage of this offer :-)
Thank you Julian, I don’t know how you guys do it, but it’s a beautiful thing. My VPS of two years still going strong and now this. 5 Star service
Thank you so much, gigashadow!
Ordered the $19 reseller account, looks like it is, indeed, too good to be true. cPanel was taking forever to load, checked WHM, server load of 70 on an 8 CPU system…oh well.
I had the same experience, server was very slow.
Hi,
If you don’t mind, please email me a quick email at julian [@] alpharacks [.] com with your account username, I would love to look into this myself and make sure you are provided with a positive outcome.
Julian
I have had the same issue on every server they move me too.. Starts ok then it simply gets loaded up.
Hi Nick,
I answered your other comment below, but I’m genuinely curious. I took a look at our servers and all of our servers are in a stable and production-acceptable state. Please email me, I will investigate, and most importantly, I’ll make sure you’re well taken care of!
Julian
Julian, even after moving my service you once again overloaded the server to the point it is unusable..
All reviews saying alpharacks.com SCAM offline, slow and bad support.
I’ve seen plenty of good reviews right here :-)
No company in the Low End market is going to satisfy every customer need because it’s the low end market. Many customers expect high end, managed services for nothing.
Most of the complaints you see have not been validated. As you can see, I always go out of my way to help, and often times they never end up contacting me, not even to validate their complaint. For the very few who have contacted me, I made sure a resolution was provided. I’ve said this before and I’ll say it again: we do have some of the lowest and unprecedented prices in the market, so I wouldn’t be surprised if there was a competitor out there who isn’t playing fair.
On the flip side, we also have a good amount of happy customers and positive reviews. Generally speaking, happy customers in this industry don’t tend to voice it, so the fact that we have some customers who are taking the time to speak for our service, means a lot (thank you!) and is a good sign that we’re doing things right.
I would recommend trying us out for yourself, we have a 3 day money back guarantee if you are not happy for any reason whatsoever, you can request a no questions asked full refund.
Julian
Agreed, have a reality check people! At this price, someone isn’t going to spoonfeed you, you need to pick up the fork and feed yourself. If you want that, go with Bigscoots or Knownhost for managed server.
As for alpharacks, they are fine for the price people. No complaints with my VPS, it does exactly what they promise and serves my website just fine. I’m even running a personal VPN on it simultaneously
Thank you and I’m glad to hear that! In case there is anything we can help you out with, please don’t hesitate to contact us.
Julian
Hei Julian, As a new user with yours.
Please refund me, I am going to leave.
No reply from tickets, that’s why I am here.
Hi Max
This doesn’t sound atypical at all. Please e-mail me first and foremost to validate that you are a customer of ours, and we will go from there.
My email is julian [@] alpharacks [.] com
Julian
Please take a look at my ticket Julian
#646531 – Transfer Service
All set! Thanks Reynold!
Julian and the rest of AlphaRacks support.
THANK YOU GUYS SO MUCH.
My Review
So for I have sign up with Alpha Racks without any issue. The VPS is stable so far. Their response is good and I mean really good customer service.
For those who wants to give Alpha Racks a try, you wont regret signing up with them using their Linux VPS Special.
I am comparing them with Providers below:
1.VMBOX (Crappy and Rude)
2.Owned Networks might be good but they love to change users IP address without letting the user know.
Thank you Reynold for taking time out of your day to write about your experience with us! I’m glad to hear about this, and should you require any assistance, we are standing by.
Julian
Good offers! Alpharacks is pretty damn solid compared to the 3 other LEB hosts I’ve used. And far more cheaper too, I’ll admit!
Thanks Robert, I am happy to hear that!
Julian
i’ve had nothing but issues with server overloading on the reseller plans. I have had my 2 accounts moved to new servers at least 3 times. They are not stable enough for production hosting. Even using it as a dev server to build website has issues with the server itself is overloaded. I Monitor the hosts and i get bursts where the sites will go offline for a couple of minutes at a time. a check of the server load shows it well above on what it should be.
Emails to tech support get the same stock standard answers.
Buyer beware is all I can say.
Interesting Nick, and if any of this is true I do apologize! Go ahead and email me at julian [@] alpharacks [.] com and let’s take a look at what’s going on. I’d love to help :-)
Julian
I ahve emailed you Julian, but no response yet.. My issue is still the same. Overloaded server (again), and taking sites offline.
Hi Julian, I emailed you several days ago, no response and still facing the same issues.
This has been resolved for you.
Just letting you know it isn’t resolved.
Got back to your email, thanks so much Nick!
Just an update, moved servers still unstable.
Can I use this for a VPN from china? and if the VPS IP get blocked by our govs,can i be able to change the IP of sever?
Hi Oley
Yes, you can use this as a VPN. You can find our test IP here 198.55.111.5
Julian
i just sign up and i saw your reseller offer which i like also .
can i change it to reseller
the $19 offer is better for me
Contact me at julian [@] alpharacks [.] com, I will help you out with changing your plan
Julian
payment is sketchy, I paid twice because I got an email saying unpaid after I had already submitted my payment, payment still took hours to go through
These servers are great for what you pay, the electricity alone would cost me 10 times as much to host at home or office
Glad to hear that you’re enjoying this offer!
If you are paying with 2Checkout payment method, their payments review team manually reviews each payment into their network, this process can take anywhere from 5 minutes to 90 minutes depending on them. We don’t even receive the funds on our end until they approve the payment. As soon as it shows up on our end our system detects it and automatically provisions your service.
If you’re in a rush, I suggest you pay by PayPal for true instant activation.
Julian
I have been a customer for over 3 years, since they were rijx, i would recommend this company.
Time flies! Thanks Leonard
Julian
It’s little bit cruel with 1 website for 99 cent, but i will buy :)
thanks!
Thanks and welcome!
ok, i did it, hope to test your shared hosting.
El precio es solo por el primer año?
Algun vps viene con cpanel o algún panel de administración? Que sea facil de de uso.
Site in shared account goes down… Support not answering to tickets.
Service guano…
Hi,
None of our servers are down.
Sounds like your IP address may be blocked by our CSF firewall. We have CSF configured on our shared servers to ban an IP temporarily after an excessive amount of failed login attempts to IMAP, cPanel, email, etc, for your security. (this is also standard security procedure when it comes to shared hosting)
Please open a ticket with us with your local machine’s IP address and we will update you with the exact reason and get the block removed
Julian
Today, 1 of our 10 VPS with alpharacks got entirely terminated without any notice or explanation.
The reason is “abuse”. this has been an ongoing issue with them, however, the service was usually suspended, and after 10-20 painful tickets over the course of weeks, it was resumed. this time they just shut it down, claiming it was refunded. can’t see any refund yet though. stay away from alpharacks. we are using approx. 50 VPS provider world-wide and not 1 of them is causing us such trouble.
Chromodo, this does not sound usual and I would love to know more about this. We don’t ever terminate people like that, only time we terminate is due to non-payment or being excessively overdue, and that process is automatically done by our billing system, WHMCS.
Furthermore I was not able to find a customer named “Chromodo” in our database. Please email me at julian [@] alpharacks [.] com, with your account information so I can check this out.
Julian
Are these recurring prices? Especially for VPS….
Hi, yes these prices are recurring :-).
Julian
Yes, and watch out – you may not notice this, but Alpharacks will not send you a normal “one-off” paypal charge, they will send you a request for a yearly payment (“preapproved payment”). This sounds absolutely fine until you realize that if you are not pleased with their service (like I was) and decide to cancel the service in the middle of the year, they will *still* charge you for the second year, automatically, through this “preapproved payment”! This happened to me and now I’m trying to get them (unsuccessfully, so far…) to refund my yearly payment.
All I can say is – refuse any “preapproved payments” to Alpharacks. Only pay them one year at a time, like all other hosting providers do.
Uhh. What are you even talking about dude? With how WHMCS works, You get to choose whether you wanna set up a recurring subscription or not. And if you do set up a recurring payment and change your mind later, you can always cancel it on your PayPal account.
I am not a client of Alpharacks yet (I’m waiting for their Black Friday deals!!), but I think that’s pretty standard with WHMCS, which is the billing system they use. I am a customer of hawkhost, Virpus, and have used over half a dozen other hosts in my lifetime – and the same thing. You can choose automatic recurring subscription so you don’t have to worry about renewing, or one-time checkout and worry about renewing every cycle.
I never “chose” a recurring payment of the sort you described – Alpharacks must have set that up for me. Why would *anyone* want to set up an automatic payment every year, forever, for a service which you’ll surely stop after a few years?
Anyway, I can understand honest mistakes. But this was not an honest mistake. They know I have this “recurring payment” (which they set up), and they still sent me a bill to pay before the time of the automatic charge (hoping I would pay twice!). And when I reported the mistaken charge, they *refuse* to give me back the money. Now I had to resort to a Paypal claim (we’ll see how that goes…). Does that look like what an honest company would do?
I opened a sale ticket with us. Could you possible check #836674 for me. I don’t want to miss this deal also I send an email about lower price I found.
Hi Lucas
Looks like we’ve responded – please let me know if I can help you with anything else
Julian
I migrated to AlphaRacks last week and have been extremely pleased with the performance and uptime. I wouldn’t have been able to find this deal if it wasn’t for LEB, though – so for that, I am appreciative, and I’d like to thank you for sharing the great offer! :)
Thank you Joseph, we appreciate your custom!
Julian
Is it possible to host a Ubuntu 16.04 server on Linux VPS Special #2 ? I only see 14.04 on the list.
Cheers,
Bob
Hi Bob
Absolutely, Ubuntu 16.04 is available – however our order forms just need to be updated. I’ll work on that shortly.
Go ahead and order with Ubuntu 14.04 in the order form – after your order, you will be able to reinstall your VPS instantly in the SolusVM panel to a newer version like Ubuntu 16.04.
Julian
Hi Julian, my vps service was suspended a few months ago for “abuse” and I wasn’t warned before the service suspension. I was using it for dns tunneling, which, at the time I signed up wasn’t stated as being against your TOS(I checked). My previous vps provider didn’t have any problem with it. I contacted support the reply wasn’t satisfactory and the ticket has been closed. I’ll appreciate if you look into it. Ticket no #440424
Please see below, you’re good to go. In the future please open a ticket to our “Support” department which is staffed 24×7.
Problem solved.VPS has been unsuspended. Thank you Julian.
Glad to hear, thank you for choosing us!
Julian
Hi Julian. My VPS service was suspended some months ago without warning. I was using it for dns tunneling and, at the time I signed up, it wasn’t stated as being against your TOS. My previous provider didn’t have problem with this. I contacted support but the reply wasn’t satisfactory and the ticket was closed(server still remains suspended). I’ll appreciate if you look into this. Ticket no is #440424
Duplicate post.
Hi Chigo
All taken care of – thanks :-)
Julian
Problem solved.VPS has been unsuspended. Thank you Julian.
Thanks Chigo! Appreciate your business.
I’m interested in the Linux VPS Special #2, what is the latest version of Ubuntu or CentOS the VPSs offer? Also, is Docker fully supported within the VPS? or is the fact that the VPSs are OpenVZ an inherent limitation?
These offers are still available, but we have very limited stock left. Once you see the “out of stock” page its gone!
Julian
Hi Julian, are you still double the bandwidth? :)
Can i ask for memory, IO, etc for your Shared Hosting?
Thanks Julian
Hands down one of the best hosting company’s I’ve used to date! Amazing support and the prices are out of this world.
A+.
Thank you Merlin! We appreciate it :-)
Julian
Just wanted to give my 2 cents. I signed up for the 99 cent plan, not expecting much. I mean come on, what could you expect for 1 dollar? But I opened two tickets, both of which were resolved within minutes. Color me impressed. With all the other stellar reviews, I think I’ll be sticking to AlphaRacks when it comes time to renew my VPSs.
Glad to hear it! :-) Thank you for choosing AlphaRacks.
Happy Thanksgiving.
Julian
Finaly yes or no for AlphaRacks VPS offers? Is good service company? Can trust us?
Yep, they’re not half bad. For the money, you won’t find a better deal if I’m being forthright. I was originally a rijx customer who got converted into alpharacks, and to my surprise they have overtime proven to provide better support and uptime. I will definately be renewing when my VPS is up for renewal next month!
Thank you usetheforceluke for being such a long-time customer! I can’t say thanks enough; Happy Thanksgiving to you.
Julian
Julian, how about some Black Friday deals?
+1 I am also intrigued for their Black Friday deals. Can you at least share the release date J? :P Or give us some hints ?
The wait is almost over guys :-)
We’ve gone all out for Black Friday this year.
Julian
Our Black Friday deals are unofficially live for a few hours to give some people early access.
Hint: it’s on our home page.
Julian
Hello this is a new user here, just brought their shared hosting plan for $0.99. Should say their services are great and am quite impressed. Customer care services are good. Planned to buy the VPS here. Let’s see what gonna happen !. Will post my experiences after buying their VPS service.
Thanks Deepak, Happy Thanksgiving!
Julian
Hi all, and Julian.
Just stumbled on this site as I am looking to have a specific Linux variant installed and wanted to know if I supplied an ISO or OVA would it be able to be mounted so I could perform an install?
Regards
Brian
Hi Brian
This would be possible on our KVM VPS’s. We will be running Black Friday deals on KVM VPS’s.
Julian
That was going to be my next question (Black Friday), as I would not mind a little more storage space than the KVM VPS’ have (more like the Linux VPS’ and maybe an additional IP address (hint, hint ;) ) as I am mainly looking to use it as a back up and a secondary DNS server.
Decided to “unofficially” release our Black Friday deals on our home page for a few hours due to popular demand, as I realize a lot of you will be out shopping, not in front of your computers on Black Friday.
Check it out, before the general public knows about it :-)
Julian
ok, had a quick look before heading to sleep (time zones), as it is already Friday here… :)
Will look again in the morning when I am awake and can work out what I want/need…. :)
Dear Friends, this the best information which i got today. For a eCommerce website, which plan do you suggest. alpha rak is giving the below configuration, how about this. can I buy this for a just started ecommerce I need full speed and more concurrent users support.
New Website Special – Los Angeles OVZ 6GB –
Dedicated RAM: 6GB
vSwap: 6GB
HW RAID10 HDD (Storage): 160GB
Premium Bandwidth: 5000GB
CPU Cores: 6 Cores
IPv4 Space: 2 IP’s
Public Uplink: 1000Mbps
SolusVM Control Panel: Included
Management: Self-Managed
Full Root/SSH Access: Included
Price: $19/quarter
Any suggestions will be appreciated.
Well, do you have any idea on what application you will use for the cart? and what else will be on the server? reselling? you need to do homework first.
A VPS like that is plenty of power so I would want to say that should be no issue!
We can always work with you on future upgrades as well as you grow.
Julian
How reliable is this http://www.alpharacks.com, do they have any down time problems any time. do they have any backup systems if their server fails. Please suggest. Suggestions will be appreciated.
Well like anything in life, you need to plan, if you fail to plan.. well, you plan to fail…. it is that simple.
A good business will always have a back up plan as you can not rely on SLAs to save your business. An SLA only means that if it is not met, then you get a credit on the account *at best*, this does nothing for your customers if you have no backup plan.
Always have a backup of sites if you are reselling, or tell the customers that they are responsible, or better yet, do the back up and still tell the customer that at the end of the day if your back up fails, it is still on them to back up their data.
Whatever your business model, do your homework, make notes, and most of all plan and then ask “what if…” to prepare for disaster when a customer calls you at 2am saying their site is not working.
Can i request for More Request for More Resources latter? and will it be affordable such as ram, CPU and Port speed
Yes, that’s fine :-)
Julian
Hello Julian
Please could you get someone to respond to ticket #627136. Its been over 24 hours.
Looks like Josh sorted this out for you already, sorry about the one day delay, we were slammed on Thanksgiving/Black Friday… all is well now.
Julian
hi Julian,
The support staff seem responsive, although they tend to cause more questions than answers.
see:#539236 which I opened, and due to the limited response of not explaining things to a new customer whom is not familiar with your portals and control panels, I am left to make assumptions or just be dumbfounded as to where to look to get a VNC console, as a one sentence response often does not provide a clear answer.
I did take several attempts to look at the Knowledge Base but it does seem quite limited in info regarding the usage of the portals and control panels.
I hope this last reply will settle it.
Julian, quick update… all sorted with VNC, all good. Will test later today, but now I have the option… Thought I was going mad….
Regards
Brian
OK, update, the icons were there but it was not working still, code 1006, but tried a couple of hours ago without prompting of the support ticket and it is working.
Credit where credit is due, glad that it is all sorted now, my thanks to the support team as the last couple of guys really raised the level… Thank you.
Brian, glad to hear everything has been resolved and that you had a good experience with our support team. I will be sure to pass along your kind words to them for encouragement :-).
Julian
I just signed up and paid for a reseller account, how long does it take to *instantly activate* my account after paying?
Please fix the phpMyAdmin issue on liberty host. It’s kinda useless having a reseller account but phpMyAdmin won’t load. See ticket #596379
Thanks!
Hi James, if you require any further assistance please do not hesitate to open a support ticket.
Julian
The solving efficiency is becoming worse now, your customer service are not see the problem is elaborate customers, my domain name in this order, your server shows registered, but the actual is unregistered, customer service reply my whois query information, as soon as possible to solve!
＃361736
I see that this has been resolved some time ago. In case of any further assistance required, please open a support ticket.
Julian
Service has been completely down for nearly 10 hours. Only told “filesystem check” in progress. Alpharacks did not even take the time to tell customers their was an issue and expect downtime. Had to open a ticket to find out.
Be last time I place any trust in Alparacks and just cancelled next yearly rebill.
Hi Susan, currently one of our shared hosting servers is undergoing some maintenance. In particular, the justice server is undergoing a FSCK check. Sometimes there is no way to predict a FSCK check, it’s the nature of the server business. We posted an announcement about this here, and will continue to update here with updates. https://www.alpharacks.com/myrack/index.php?rp=/announcements/18/Emergency-FSCK-Check—Justice.html
Julian
Thanks Julian. The point is: you must not think your customers deserve a simple alert telling me there is a MAJOR issue and all their sites will be down for hours.
Wishing you guys best of luck in your future endeavors.
All sites down since Wed, Dec 6, 2017 at 2:16 PM. Very little communications. I have cancelled this service. Sadly this whole experience has left a bad taste in my mouth and tarnished my view of Low End Box.
In all fairness, it’s really *not* their fault.
When I used to work for Arvixe (pre EIG….) they would have multiple servers down (normal given their large footprint and # of servers) at a time, for extended periods of time due to servers prompting “FSCK” checks. And a couple servers per month would have client-impacting data loss.
When I used to work for HG years back before working there, same exact thing.
I think it’s pretty expected of shared hosting servers.
Agreed, anyone who has worked with servers can definitely sympathize. It happens to the best of us :(
I am puzzled as to what this has to do with “lowendbox” as it is a blog site, not endorsing anyone or anything.
Also these things happen to the big boys too, but as Susan may never have seen it (Telco’s go down, online banking down, we even had a major data corruption in the banking records of one of the “big 4” banks here, ie big 4 means they are the major players). Hell, we even had #CENSUSFAIL (look it up, it happened) so yes it can be an inconvenience, but that is why you need to plan for this and have a back up, if your margin is so slim you rely on a low cost service and no back up? That is you (Susan) planning to fail, as you are failing to plan for DR (aka Disaster Recovery). I think our friend Susan needs to adjust her pricing and attend to the customer expectation if she is reselling.
True, its the fault of customer who are paying for downtime and poor service.
@Berry, You seemed to miss my previous point, planning is the key to business success, things happen, it is how you respond to the issues that makes or breaks a business.
Even the largest hosts can have outages, guess what? life goes on…. have a backup plan, simple really.
For me, I pay top dollar for my tele-housed box locally, and use alpharacks as a backup, so if there is overselling and outages, they probably will only affect me if they coincide with an outage of my tele-housed servers. So you are partially correct, although it may be something outside of the customer’s control, if the customer does not have a backup plan, that is on them.
I trust you also have a backup plan and not just praying the data centre you have your VPS in does not get blown up or catch fire, etc….
Please look at ticket #694326 as the level of support response after this downtime is just crazy
Say what you want but service went down on Dec 6th. It is Dec 13th and is still down…
I of course have backups and moved important sites to a reliable host but, 7 days and not even a simple apology / update from the mangers/owners of Alpharacks tells me all I need to know.
i have purchased reseller account since jun 6th everything is ok but from Dec 5th, till now the server is down, and had support ticket but they can not tell me how long it will take? anyone have same problem with me?
Don’t get fooled with fake reviews. Just google and you will know the reality of this company.
1. Server’s are over sold, due to that performance is very poor.
2. DOWNTIME. My account is on justice server with is down from 6th Dec. (yes its unbelievable ).
Well, I am on their latitude server and don’t have any trouble.
If you guys are having trouble with justice, just ask them to move you to another server.. I’m sure they have hundreds of other servers.
Are the offers still available i am need of 2 VPS . Please do confirm of the IP range available with you’ll
Linux VPS Special #2
1024MB (1GB) RAM
1024MB (1GB) vSwap
1 vCPU
20GB Disk Space
2TB transfer
100Mbps uplink
1x IPv4
20x IPv6 (free on request)
DDoS Protection powered by QuadraNet Vest
OpenVZ / SolusVM
$11/year
This is an oversold junk, don’t buy it, u have been warned !
After downtime every hours, everyday on shared hosting, I dispute from paypal, and they close my hosting immediately.
Email said u have been suspended, but in reality, your user has been deleted, hosting has been removed, no backup created, no mercy for ya.
Your cpanel has errors, the vhost is unknown
Please look at ticket #155329, my VPS has a bad IP that can’t be accessed from anywhere except from another AlphaRacks VPS or somewhere else in the Quadranet LAX DC.
Can’t even SSH into the VPS but can log in with the console. There is no connectivity, can’t ping 8.8.8.8.
Ticket has been open for 3 days with no response.
Signed up for the service last year. It was awful. Chose to cancel the service and close my accounts. One year later, I get hit with recurring charges. Typically, when you cancel a service, the company will also cancel the recurring charge setup. Not AlphaRacks. Not only is that onus on you, but they’ll ignore all of your requests to refund the charges.
The service is so bad they need to have someone slap them with a class action lawsuit at this point.
I was very excited about the services and pricing they advertise here but after you order is a totally different thing. I signed up for the Reseller Business Plan, which gives you 200gb space and offers a free IP when I placed the order had to open a ticket for them to deploy my service since the payment was made 2 days ago but no deployment was made yet. Secondly I asked for the dedicated IP they mention here but ticket took 2 days to be replied and they stated that this service has no free IP anymore, I was ok with that but I think you shouldn’t advertise something that is not being sold anymore, so just take this AD down because people will go for that. Third, I have made an upgrade to double the storage 200gb originally with upgrade 400gb, payment was made but no changes were made to my plan, so I had to open another ticket that took another 3 days to be replied stating that my upgrade was applied to my plan already and now I have 200gb of storage, but wait if my initial plan was 200gb of storage and then I made a Double Storage upgrade I was supposed to get 400gb isn’t it right? Or am I pretty bad with math? So here I go again another ticket, 4 days waiting now and no response yet. I am pretty pissed at this moment but I guess “You get what you pay for” right?
I think this the worse company I have ever hosted my website with, their customer service is nothing to write home about, It’s been 2days after I paid for the Master Reseller Special #2 (Dedicated IP), my package is still on pending, I contacted them to activate my package, they said that their datacenter is facing a route issue which is causing downtime for some customers.
I requested for a refund since i needed this service urgently, now they have refused to refund my money, I which I saw this comment above me earlier on before placing an order, I wouldn’t have wasted my time and resources with Alpharacks.
Thank you very much for the information. Your suggestions really help us to provide the best reseller hosting service to our clients.