Community provider IncogNET recently announced they are temporarily pausing new signups.

Why?

To keep service levels high.  In their own words:

Why would a business not want more and more customers? Well, the truth is, we’re struggling to provide support for those we already have. It seems selfish to onboard new customers every day while we’re already overworked and distracted from working on internal projects and living life. Once we’re caught up with things, we’ll open up orders again. We don’t need new clients to cover operational costs; existing clients keep the lights on just fine.

Community reaction to this announcement has been very positive.  Some comments:

This is commendable, and TBH, more hosting providers should take a lesson from this when they feel like they are getting stretched too thin. Thanks, @MannDude
@jlet88

I gotta respect you for that, I’ve seen so many companies keep taking on customers that they can’t support and everyone suffers. Its good to see your priorities are with your customers, and not necessarily with their dollars
@lukehebb

Better to be transparent about it than to keep taking new customers and let the good support suffer.
@let_rocks

I’ve been running some stuff out of their Coeur d’Alene, Idaho datacenter and have been very pleased with my service.  Glad to see that IncogNET is taking steps to make sure they’re prosperous for the long haul instead of just chasing every possible dollar.

And just to be clear, this is a temporary pause:

To be clear, this is temporary. Just trying to get caught up on the ticket queue and complete some other tasks. Check back in a couple of days. Lot of big plans ahead, as well! https://t.co/sIvvdDSbp7

— IncogNET (@IncogNetLLC) June 5, 2023

raindog308

Raindog308 is a longtime LowEndTalk community administrator, technical writer, and self-described techno polymath. With deep roots in the *nix world, he has a passion for systems both modern and vintage, ranging from Unix, Perl, Python, and Golang to shell scripting and mainframe-era operating systems like MVS. He’s equally comfortable with relational database systems, having spent years working with Oracle, PostgreSQL, and MySQL.

As an avid user of LowEndBox providers, Raindog runs an empire of LEBs, from tiny boxes for VPNs, to mid-sized instances for application hosting, and heavyweight servers for data storage and complex databases. He brings both technical rigor and real-world experience to every piece he writes.

Beyond the command line, Raindog is a lover of German Shepherds, high-quality knives, target shooting, theology, tabletop RPGs, and hiking in deep, quiet forests.

His goal with every article is to help users, from beginners to seasoned sysadmins, get more value, performance, and enjoyment out of their infrastructure.

You can find him daily in the forums at LowEndTalk under the handle @raindog308.