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Internap Loses Customer Data, Shrugs, Doesn't Apologize

Internap HackedInternap was the victim of a ransomware attack and responded today by announcing they were simply quitting a variety of businesses.

On Wednesday, September 28th, between the hours of 2:11 am CDT and 5:41 am CDT, INAP was the target of a ransomware attack that affected the services we provide to you.

Unfortunately, your services are not recoverable because of this attack.

Additionally, multitenant website, database, and email hosting services will no longer be available following this event.

Our recommended path forward is to re-create any affected services on a bare metal server and to upload your data from your local copies if available.

Wow.  So…apparently, all email, DB, and web hosting backups were nuked (or they weren’t talking them).  If you have your own backups, great; if not, tough.

I Got Hacked

I guess if you have your own email backups you’re supposed to rent a bare metal service from them and then setup and manage your own email server.  Fun.

Internap (based in Virginia) has been around since 1996 and it’s been quite a ride.  In 2011 they were an OpenStack pioneer, claiming the world’s first commercially available OpenStack solution.  Along the way they bought Voxel, Hosting Intellect, Datagram, and other now-forgotten competitors.  At one time they owned Ubersmith.  They paid $132 million for SingleHop in 2018, but went bankrupt in 2020, and emerged with $300 million in new debt.  In 2021 they sold iWeb to Leaseweb, and Evocative bought most of their datacenters.

They’re one of those companies that tried to be a big hosting player, but just couldn’t get the critical mass together to be really dominant, especially given tough competition from better-funded adversaries.

The fact they refer to web and email hosting as “legacy” is telling.  The HTML title for inap.com is “INAP: Hybrid IT & Enterprise Cloud Solutions”.  They’re not interested in your hosted photo album of your cat pictures.  Still, if you’re agreeing to host people’s email and web, the least you could do is back up the systems.

I think it’s also worth noting that Internap didn’t even apologize for losing their customers’ data in its announcement.



1 Comment

  1. Susan:

    Sadly, I have to rely on a few “big boys” for reliable backups. Not that they are bullet proof but for years no issues.

    Both are evil as hell…


    On one bill I pay $0.87 a month for lots of data on Amazon. This is data that I only need if disaster.

    Not perfect, but highly doubtful I will wake up tomorrow without my data.

    Then there are some great USB thumb drives :)

    October 4, 2022 @ 8:33 pm | Reply

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