RackNerd – New Product line! Shared & Reseller Hosting! Along with KVM Plans at flash sale prices!

Tags: , , , , , , , Date/Time: February 24, 2020 @ 12:56 am, by Frank Williams

RackNerd sent in another great deal for the community. Here’s what they had to say about their products, in their own words:

“As part of our ongoing commitment towards expansion we’ve introduced a new product line “Shared & Reseller” hosting with competitive yet sustainable rates, most providers have shifted towards DirectAdmin as a result of cPanel’s price increases.

We’ve managed to maintain our shared & reseller hosting services based upon the popular and highly desirable cPanel/WHM platform, while also supporting those interested in the DirectAdmin platform by offering them tailored solutions on our VPS product line.

DC02 is one of RackNerd’s point of presence in the heart of Downtown Los Angeles, with amazing network connectivity both for the US and China — a lot of customers have trusted RackNerd and have provided a lot of positive feedback on the performance and reliability of this location.”

Check out their many offers below, Shared & Reseller Hosting and KVM Plans! They are also giving out free RackNerd pens to anyone who orders and opens a ticket requesting one be shipped (must be U.S Based).

Their WHOIS is public and you can find their ToS/Legal Docs here. They accept PayPal, Credit Cards, Alipay, Bitcoin, WeChat Pay, UnionPay, Amazon Pay and Boleto as payment methods.

As always, if you do order from them, we encourage our readers to share their thoughts below in the comments section.

Here’s what they had to say about their company: 

“RackNerd introduces infrastructure stability and provides Dedicated Servers, Private Cloud solutions, DRaaS (Disaster-Recovery-as-a-Service), flexible Colocation, Virtual Private Servers and advanced DDoS Mitigation services — maintained by a team with decades of experience in managed services, datacenter operations, and Infrastructure-as-a-Service. With an intrinsic focus on client success and growth, RackNerd has grown steadily while continuing to provide high-quality hosting services at competitive rates.”

Here are their offers: 

Shared-LEB-20GB

  • 20GB SSD Disk Space
  • 1TB Monthly Transfer
  • Unlimited Databases
  • 2 Domains
  • Free SSL Certificates
  • CloudLinux Powered
  • Softaculous Script Installer
  • LiteSpeed Web Server
  • Free Daily Backups Included
  • cPanel Control Panel
  • Pricing: $7/year
  • [ORDER HERE]

Reseller-LEB-100GB

  • 120GB SSD Disk Space
  • 3TB Monthly Transfer
  • 35 cPanel Accounts
  • Free SSL Certificates
  • CloudLinux Powered
  • Softaculous Script Installer
  • LiteSpeed Web Server
  • Free Daily Backups Included
  • cPanel & WHM Control Panel
  • Pricing: $45/year
  • [ORDER HERE]

LEB KVM VPS 1.5GB

  • 2x vCPU Cores
  • 20GB SSD Cached RAID-10 Storage
  • 1.5GB RAM
  • 5500GB Monthly Premium Bandwidth
  • 1Gbps Public Network Port
  • Full Root Admin Access
  • 1 Dedicated IPv4 Address
  • KVM/SolusVM Control Panel – Reboot, Reinstall, Manage rDNS, & much more
  • LOCATION: Los Angeles
  • JUST $19.50/YEAR!
  • [ORDER HERE]

LEB KVM VPS 2.5GB

  • 3x vCPU Cores
  • 40GB SSD Cached RAID-10 Storage
  • 2.5GB RAM
  • 6500GB Monthly Premium Bandwidth
  • 1Gbps Public Network Port
  • Full Root Admin Access
  • 1 Dedicated IPv4 Address
  • KVM/SolusVM Control Panel – Reboot, Reinstall, Manage rDNS, & much more
  • LOCATION: Los Angeles
  • JUST $25.80/YEAR – WOW!!
  • [ORDER HERE]


NETWORK INFO:

Aon Center Building (RackNerd DC-02) – Los Angeles, CA, United States

Test IPv4: 204.13.154.3

Test file: http://lg-lax02.racknerd.com/1000MB.test


Host Node Specifications:

Shared & Reseller Hosting Nodes

– Intel Xeon E3

– 32 GB RAM

– 4x 1TB Enterprise SSD’s

– LSI Hardware RAID10

– Dual 1Gbps Uplinks

KVM VPS Nodes

– 2x Intel Xeon E5-2690

– 256 GB RAM

– 4x 4TB Enterprise HDD’s

– LSI Hardware RAID10 w/ SSD Caching

– Dual 1Gbps Uplinks

Please let us know if you have any questions/comments and enjoy!

91 Comments

  1. sujoydhar:

    Both KVM plan sold out?

    February 17, 2020 @ 1:14 am | Reply
    • Hello sujoydhar, thank you for your interest in our services!
      RackNerd’s plans are in stock and can be purchased. Our provisioning is instant.

      February 24, 2020 @ 1:34 pm | Reply
  2. Howard:

    Solid company and excellent support! I purchased a Black Friday deal a few months back, and couldn’t be happier with the service.

    I’ll think about getting a reseller account. Might actually be able to use one to host some of my client’s websites that don’t demand a VPS…

    February 24, 2020 @ 3:05 am | Reply
    • Hi Howard, thank you for being our valued customer. I am happy the VPS you’ve purchased is performing well, we strive to provide infrastructure stability and solid support!

      Our reseller is part of our new product line and does include cPanel/WHM – Let us know your thoughts when you do purchase it.

      We sincerely appreciate your business.

      February 24, 2020 @ 1:35 pm | Reply
  3. Grum:

    Any chance of Debian 10 being made a standard KVM option (it’s stable since Jul ’19) ?

    February 24, 2020 @ 7:53 am | Reply
    • Hello Grum! That’s a good question.
      Right now it is not available in template form. The good news is that RackNerd is flexible and can mount an ISO for you to complete an install via VNC.

      We are looking forward to doing business with you.

      February 24, 2020 @ 1:35 pm | Reply
  4. lame_RACKNERD:

    Be careful trusting this company, the owner has a sketchy past and has been associated with several scams. There are to many other legit hosting providers out there

    February 24, 2020 @ 8:25 am | Reply
    • Hi,
      I can appreciate you looking out for the best interest of the community, and I’m not one to stop anyone from voicing their opinions. I don’t condone scamming, so I’m with you and support you against anyone who does scam.

      I’ve never scammed anyone, nor have been associated with any scams. I’ve successfully exited a company back in 2013, worked for a decent-sized company that only had 3 locations at the start of my career there, and I lead the growth of the company by personally selling millions per year, eventually becoming the Global Sales Manager.

      By the time I resigned, the company had points of presence in 9 locations. I pursued personal and professional growth, and here we are with RackNerd.

      Many professionals, enterprises, and people within this community know and appreciate me. I’ve only helped, and wish providers success – I often offer advice and support when people have shown interest in giving up. If you or anyone needs help with anything, count me in!

      February 25, 2020 @ 12:26 am | Reply
  5. Joseph:

    Decided to pull the trigger on a 1.5GB KVM plan. First impression – Network performance is really fast I must say. Support also answered my support ticket in 7 minutes (pretty quick if you ask me)

    That’s all from me so far. Will post a more detailed review as time goes on.

    February 24, 2020 @ 10:21 am | Reply
    • Hi Joseph, Thank you for your order with RackNerd! Our network and support is amazing, I have to agree with you, though this may sound biased coming from me :)
      We sincerely appreciate you sharing your experience.

      February 25, 2020 @ 12:07 am | Reply
  6. Hello sujoydhar, thank you for your interest in our services!
    RackNerd’s plans are in stock and can be purchased. Our provisioning is instant.

    February 24, 2020 @ 10:35 am | Reply
  7. Hi Howard, thank you for being our valued customer. I am happy the VPS you’ve purchased is performing well, we strive to provide infrastructure stability and solid support!

    Our reseller is part of our new product line and does include cPanel/WHM – Let us know your thoughts when you do purchase it.

    We sincerely ap[preciate your business.

    February 24, 2020 @ 10:38 am | Reply
  8. Hello Grum! That’s a good question.
    Right now it is not available in template form. The good news is that RackNerd is flexible and can mount an ISO for you to complete an install via VNC.

    We are looking forward to doing business with you.

    February 24, 2020 @ 10:42 am | Reply
  9. Grum:

    Sorry I’m a bit confused with “template”.

    I was assuming that for a KVM, the user *must* do a complete install of their chosen OS, including those offered as stock, from a mounted ISO.

    Is that how it works?

    February 24, 2020 @ 1:17 pm | Reply
    • Hi Grum, no worries.
      Not all OS’s need to be installed from a mounted ISO, we offer a variety of templates (pre-installed OS’s) you can choose from in the ordering form, or reinstall with at any time via our control panel for your convenience.

      Only OS’s that you do not presently see available as a template within our order form would need to be installed from a mounted ISO. You can always open a support ticket after ordering with an ISO, we’d be happy to mount it for you.

      February 24, 2020 @ 1:26 pm | Reply
  10. Chen:

    Good offer, is it Asia optimized bandwidth line?

    February 24, 2020 @ 6:23 pm | Reply
    • Hi Chen, good question!
      Our Shared, Reseller and KVM VPS located in DC02 are Asia Optimized! RackNerd’s node and network performance is one you can count on. In our blend it includes CN2 GT, ChinaNet, China Unicom providing some of the best latency to and from Asia. In addition to non-Asian carriers such as CenturyLink and NTT in the blend as well for excellent connectivity within the US.

      February 24, 2020 @ 8:17 pm | Reply
  11. Don:

    Bought a reseller account and migrated 7 of my websites.

    They have very fair and reasonable LVE limits compared to my old host. My sites are already breathing much happier here.

    Don

    February 24, 2020 @ 11:16 pm | Reply
    • Hi Don! Awesome move – happy you have chosen RackNerd as your new provider.
      Our shared and reseller packages are quite lucrative, and the performance is there. I can only expect other end users to feel the same as you do!

      P.S Our reseller/shared hosting offers are white-labeled as well. This is very good for those who are looking to sell hosting services but also appear to be a direct customer of the upstream, without exposing RackNerd as the provider.

      I sincerely appreciate you sharing your great experience, thank you again for being our customer.

      February 25, 2020 @ 3:04 am | Reply
  12. Edzo:

    I don’t see it mentioned, is IPv6 support provided at all?

    February 25, 2020 @ 8:52 am | Reply
    • Hi Edzo, good question!
      IPv6 is supported – after ordering just open a ticket requesting up to 100 IPv6 addresses free of charge :)

      We will get those added for you right away!

      February 25, 2020 @ 10:15 am | Reply
  13. tdwuk:

    Hi,
    What does “while also supporting those interested in the DirectAdmin platform by offering them tailored solutions on our VPS product line” mean? You will provide DA on the VPS?

    I bought a VPS in the BF deal and another a few weeks ago, having issues setting up the VPS to host WP sites – god knows what I am doing wrong.

    I did reach out to support but it is a cheap unmanaged VPS so they were reluctant, tbh maybe I confused them. Dustin did ask them to reply which they did but not helpful for my case.

    I don’t mind DA or cPanel, deal looks good.

    February 25, 2020 @ 1:27 pm | Reply
    • Hi tdwuk, thank you for being our customer. We sincerely appreciate your support.
      We can provide Direct Admin VPS licenses at $9/m – this is totally optional. If interested, just let our sales team know and we’ll take care of this right away. We can also assist with the installation free of charge.

      As for VPS cPanel licensing, we can also license and install, though cPanel has switched to tiered licensing, as such the licensing structure has changed. See below:

      – cPanel Pro Cloud (up to 30 Accounts) $21.00/Month
      – cPanel Plus Cloud (up to 50 Accounts) $30.00/Month
      – cPanel Premier Cloud (up to 100 Accounts) $38.40/Month

      Alternatively, the most cost-effective solution for those budget-conscious would be our shared/reseller packages. Our shared hosting includes cPanel and our reseller hosting includes cPanel/WHM. Of course, you’d want to weigh whether you’d like root or not, if full root is required a RackNerd KVM VPS would be the way to go.

      Shared hosting promo: https://my.racknerd.com/cart.php?a=add&pid=100
      Reseller hosting promo: https://my.racknerd.com/cart.php?a=add&pid=101

      P.S Both are fully white-labeled.

      February 25, 2020 @ 1:44 pm | Reply
      • tdwuk:

        Hi,
        I just signed up with the Shared-LEB-20GB package.

        I don’t think it has Litespeed as I setup a WP site and the LS caching plugin said no LS installed.

        February 25, 2020 @ 4:40 pm | Reply
        • Hi Tdwuk, Awesome! Thank you for ordering the Shared-LEB-20GB package! I’m confident you’ll enjoy our shared hosting services too!

          I went ahead and spoke with the technical team, they located the newly provisioned shared server and just enabled Litespeed. Thanks for pointing that out.

          We sincerely appreciate your time and business.

          February 25, 2020 @ 7:38 pm | Reply
  14. thagoat:

    Hey Dustin, quick question on the shared plans; Is email included?
    Thanks!

    February 25, 2020 @ 10:35 pm | Reply
    • thagoat:

      Never mind, I ordered hosting and figured it out!

      February 25, 2020 @ 10:40 pm | Reply
      • Hi thagoat,
        Thank you so much for your order with us! I know you figured it out before I could personally respond here. For those curious, email is included – and you can easily create these email accounts using cPanel.

        Thanks again for ordering, and trusting us!

        February 26, 2020 @ 1:13 am | Reply
  15. luchris:

    I am in the asia. I did a random speedtest over 24 hours and my best is getting 103kbps for a split second and an average of 8kbps most of the time. Will you be improving your asia speed? I am keen to take up a VPS

    February 26, 2020 @ 12:40 am | Reply
    • Hi luchris, we sincerely appreciate your interest in RackNerd!
      The speeds you’re seeing are *not* normal; we’d like to investigate and assist so that you can become one of our customers. We have a healthy amount of customers from the Asia region, and they’re overall happy with the level of service we provide to that region. One thing that could help us is an MTR. It could be local. Happy to look into it, can you send one to dustin@racknerd.com please.

      Of course, network performance for that region fluctuates. It’s a tough market to cater to, due to dynamic internet weather and saturation that region continually suffers. We’ve managed to cater to this market with the help of the upstream carriers in our mix, which happens to be some of the best providing excellent routes, low latency, and historically reliable, stable and reputable links.

      February 26, 2020 @ 1:25 am | Reply
  16. Hero:

    Does shared/reseller hosting come with ssh access?

    February 26, 2020 @ 7:59 am | Reply
    • Hi Hero – thank you for considering RackNerd as your shared hosting provider! We can provide jailed SSH at a price, though I am willing to have it waved for you! No worries. Once you’ve ordered and paid just provide me with your order number and I’ll personally take care of it for you :)

      I sincerely appreciate your time and look forward to working with you.

      February 26, 2020 @ 12:30 pm | Reply
  17. fajar:

    the latency from asia is good, but the bandwidth is small…

    [root@racknerd-b15e77 ~]# python3 speedtest-cli –server 367
    Retrieving speedtest.net configuration…
    Testing from Multacom Corporation (173.82.26.101)…
    Retrieving speedtest.net server list…
    Retrieving information for the selected server…
    Hosted by NewMedia Express (Singapore) [15137.42 km]: 2822.715 ms
    Testing download speed……………………………………………………………………..
    Download: 10.18 Mbit/s
    Testing upload speed…………………………………………………………………………………………
    Upload: 6.32 Mbit/s
    [root@racknerd-b15e77 ~]# python3 speedtest-cli –server 20637
    Retrieving speedtest.net configuration…
    Testing from Multacom Corporation (173.82.26.101)…
    Retrieving speedtest.net server list…
    Retrieving information for the selected server…
    Hosted by OVH Cloud (Singapore) [15137.42 km]: 1677.597 ms
    Testing download speed……………………………………………………………………..
    Download: 12.04 Mbit/s
    Testing upload speed…………………………………………………………………………………………
    Upload: 6.33 Mbit/s

    February 26, 2020 @ 10:58 am | Reply
    • Hi fajar! Thank You so much for being our customer – our latency is good, I have to agree with you.

      There is no doubt that speedtest.net is the most used speedtest checker out there today, however, the problem is – most speed test servers (and especially ones that run in exotic/foreign locations where bandwidth is not highly available/established) itself run on shared network ports, and on top of that, have many simultaneous users testing from it at the same time. This can render a fairly inaccurate result especially in the world of testing server/datacenter environments.

      The proper way to test would be to run an iperf3 test, and ensure that the remote server you’re testing from is set up on a dedicated network port equivalent to 1Gbps or higher.

      In either case, please feel free to email me at dustin@racknerd.com here to help any way I can.

      February 26, 2020 @ 1:15 pm | Reply
  18. Om123:

    Couldn’t access racknerd.com (control panel, client area, website). First time I’ve encountered something like this…

    —————————–

    Secure Connection Failed

    An error occurred during a connection to my.racknerd.com. The OCSP server has refused this request as unauthorized.

    Error code: SEC_ERROR_OCSP_UNAUTHORIZED_REQUEST

    The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
    Please contact the website owners to inform them of this problem.

    February 26, 2020 @ 9:17 pm | Reply
    • Hi Om123, thank you for bringing this to our attention.
      I wasn’t able to replicate this, and I asked our team if anyone else reported issues, unfortunately, no one else did. Additionally, our SolusVM/Control Panel i.e NerdVM is hosted on an entirely different server than RackNerd. Also, our internal monitoring, and third-party monitoring i.e hetrix didn’t catch anything.

      Out of curiosity, what browser are you using? I am speculating it may be firefox settings being strict in conjunction with Cloudflare. Not sure, just throwing it out there.

      Let me know if it happens again, please.

      February 26, 2020 @ 10:26 pm | Reply
      • Om123:

        I still get the same error. Do you have an IP address I could try to access them directly? Perhaps it’s a domain-related issue?

        February 26, 2020 @ 10:31 pm | Reply
      • Om123:

        Oh, and yes, firefox.

        February 26, 2020 @ 10:32 pm | Reply
        • Hi Om123, thank you for replying!
          That is interesting, and at least we are moving forward in the right direction.

          Can you please e-mail me at dustin@racknerd.com with the version of Firefox you’re running as well as the IP address you’re connecting from? You can identify this using https://ipchicken.com/ and e-mail me with it.

          I am very interested in helping – and also realize this can be frustrating for you, so your help and patience is sincerely appreciated.

          February 26, 2020 @ 10:40 pm | Reply
      • Om123:

        It seems to be working now, thanks for fixing.

        February 27, 2020 @ 12:56 am | Reply
        • heyo:

          Probably the ocsp server is down/requests are being rate limited for your IP or Firefox sent a malformed request. Try another browser or use a different connection.

          It will be helpful if you could share your Firefox version, where it is installed, if youre using a vpn and what country youre from.

          February 27, 2020 @ 3:26 am | Reply
        • Hi Om123, that is awesome! I am happy to hear you’re no longer encountering an issue loading our website.
          If you find this to be an issue again, please let me know!

          February 27, 2020 @ 12:08 pm | Reply
  19. Dim:

    Hi!

    1. Does your reseller hosting comes with free billing software? If not, what billing software can you recommend (free,cheap)?
    2. Is this whitelabel?

    February 27, 2020 @ 11:26 am | Reply
    • Hi Dim!
      Thank you for expressing interest in RackNerd’s reseller product line – it is completely white-label. This is excellent for those who wish to appear as if they’re direct with the upstream. We support and promote business growth, we want our resellers to be successful.

      As for billing software, we by default do not include it as it only would raise our customer’s cost. There are so many options out there and customers have their own preferences according to their target business. For recommended billing platforms, there is quite a bit. WHMCS is one of the leaders, cost-effective when comparing it to Ubersmith. Also cPanel/WHM and WHMCS integrate quite well together. Full automation from provisioning, suspension, termination, billing, ticketing and so on.

      If you’re open to other options, you can look at Hostbill, Clientexec, and Blesta to name a few.

      February 27, 2020 @ 12:32 pm | Reply
      • Dim:

        Thanks for the reply.

        Is it possible to order multiple reseller package?
        When will this promotion end?

        February 27, 2020 @ 12:43 pm | Reply
        • Hi Dim,
          You’re welcome! Ordering in bulk is not an issue, feel free to! We support that :)

          The promotion is available based on inventory, so go ahead and place the order; once we’re out of stock we will try our best to replenish.

          I know you will be very happy with the level of service we provide.

          February 27, 2020 @ 2:57 pm | Reply
  20. cheese:

    Yesterday, while my sites were down, I wasn’t too happy with the support. The phone support doesn’t even know which company you’re calling for and offers to send an email.
    However, once I settled in and my sites are up, I couldn’t help but notice that the speed is really nice.
    Turned out their security locked me out yesterday.
    What made me unhappy yesterday makes me happy today. I want everyone locked out who tries to login too often!
    Today, the email support was fast and friendly.

    I’m considering getting serious with these guys and buying a bunch of IPs, extra disk, like I really mean it. Even recommeend them if it stays like this.

    Pleasantly low number of attacks also. I mean, if it continues like this, I got a deal of a lifetime and can afford a separate VPS for each of my 3 visitors per day websites. OMG SO POSH

    February 27, 2020 @ 12:37 pm | Reply
    • Hi Cheese, thank you so much for sharing your experience. Feedback like this is what helps companies establish better operations.

      As of right now, like many companies, we staff the phones 24×7 though we try to avoid phone support, due to social engineering, account security, documentation and so on. Our goal is to simply answer and or expedite requests or handle sales calls via phone. Tickets is where our speedy support comes into play, and account verification along with the associated services to avoid social engineering, increase account security and so on.

      I will have to review the call to see how we can improve, I want RackNerd to do well, and your feedback and experience only help us improve. It appears you’re happy, and that is what matters! Thank you for being our customer, we sincerely appreciate the business and hope to continue growing together!

      February 27, 2020 @ 1:14 pm | Reply
      • Cheese:

        Thank you, Dustin!

        Not just my servers, also your LI profile with endorsements and that you regularly write blog posts makes me feel I made the right choice and this is the beginning of a loooong …. hostingship.

        February 29, 2020 @ 11:36 am | Reply
        • Cheese,
          Happy to hear this! Customers and their happiness are very important to us.

          Always here for you, happy to help any way we can.

          March 25, 2020 @ 2:29 pm | Reply
  21. Caveat:

    Caveat emptor…

    Cisneros has some history

    web hosting talk thread 1765305

    a disgruntled Chinese customer below.

    zhujicankao.com/4984.html

    February 28, 2020 @ 9:01 pm | Reply
    • Hi Caveat, we fully agree with you!
      Consumers should do their research, always, and in today’s age, just about every consumer does. We encourage it. It is to be said that it is sad that rumors can be someone’s reality vs. validating the rumor.

      Let’s keep growing together! Here to help any way I can.

      February 28, 2020 @ 11:44 pm | Reply
      • Caveat:

        I will not be using your services BECAUSE I researched your past.

        You seem to have left a trail of disgruntled customers dating from SemoWeb, AlphaHosts, etc.

        February 29, 2020 @ 10:01 am | Reply
        • Hi Caveat, Thank you for writing back!
          We know reviews impact consumer purchases greatly. As with rumors, though many are smart enough to validate rumors themselves. A lot of our customers have been very happy with the level of service we provide, we’re working hard and leveraging our industry knowledge. We know exactly what we’re doing, we’ve been in the industry for a very long time.

          At some point, I know now may not be the time or perhaps for you never, but I do hope we can do business together at some point. I

          March 1, 2020 @ 5:02 pm | Reply
          • Caveat:

            I keep responding because you accuse me of spreading rumors.

            It appears that you define bad reviews as rumors while good reviews are testimonials.

            Businesses fail because of bad decisions. Alpharacks failed.

            Some mea culpa would show that you’ve learned from your past.

            Trying to weasel out of past mistakes shows that you will keep repeating them.

            March 2, 2020 @ 6:17 pm | Reply
            • Hi Caveat,
              I’m sorry you felt that I was accusing you of spreading a rumor, that is far from my intention. I simply have nothing to do with the rumor you read online – it is simply just a rumor, thus I was implying folks are smart enough to do their research prior to purchasing Including the ability to validate a rumor or understand it is just a rumor. I’m doing fine with or without the rumor, simply wanted to address your comments. I’m totally OK with it being a concern for you, and or discussing the rumors. No problem at all.

              March 2, 2020 @ 7:11 pm
    • Om123:

      It seems to me that Dustin is trying to re-establish his credibility despite possibly being involved in some unpleasant business in the past. He may have learned from any mistakes that were made. We should be reporting on our experiences here, and not trying to discredit people who are actively trying to distance themselves from their past. (I’m not saying that you’re trying to discredit Racknerd or Dustin if you are only suggesting that people should do some research.) Should we be cautious? Of course. Should we write him off completely just because of some past mistakes? Not necessarily. From what I can tell, he’s trying to build a brand/company (which is not easy), and so far seems to have a lot of people saying positive things about their experiences. I think that’s worth something. My experience with his service has been satisfactory thus far, and I hope that nothing will make me retract that statement.

      On a related note, Jon Biloh is in a similar position when it comes to re-establishing the brand and credibility of LowEndBox, after years of dysfunctional leadership. Should we stop reading LEB because it’s run by Jon Biloh, who may have had a questionable history with his past (or present) corporate or personal affiliations? Or should we give him, and the website, a chance to demonstrate that things are changing, and that our voices are being heard? From what I can tell from his LET posts, he’s actively trying to clean up a messy past, and we should give people a chance to prove themselves.

      However, since service providers do take money, we hope they won’t run away with it, especially with packages paid annually, or long-term generally. There is risk involved when signing up with any provider. Perhaps we should expect the worst, but hope for the best? People have to start somewhere, and if Dustin proves to be a fraud, I think he’ll upset enough people to not have it easy on his next venture. But for now, since RackNerd is a relatively new company, I think it would be best to see how this plays out, knowing that we should be cautious, so your insistence of “caveat emptor” is certainly valid. Most of us (I suspect) have had bad experiences with a variety of providers featured on this website, so I think that most of us are (and if not, we should be) cautious by default. Doesn’t mean that we won’t get fooled again, but then maybe we’re the ones not learning from past mistakes… hmmm…

      March 2, 2020 @ 8:06 pm | Reply
  22. PEPSI:

    Just want to say I have 2 VPS and 1 hosting account and Dustin has just been amazing and is always there to help with anything.

    I would highly recommend them and if you have any issues Dustin does his best to rectify and he always gives the best price.

    February 29, 2020 @ 4:16 am | Reply
    • Hi PEPSI, Thank you so much for recommending RackNerd!
      We sincerely appreciate it when consumers share their experiences with the community. It is also good to hear when we’re doing well, we work hard to keep our customers happy. I’ll be sure to share this with the team.

      February 29, 2020 @ 2:26 pm | Reply
  23. Tony:

    I second that recommendation… I have been using my Racknerd VPS for a few months by now and Dustin, Cody and rest of team have been super helpful both over live chat and ticket.

    -T

    March 1, 2020 @ 5:44 am | Reply
    • Hi Tony! Thank you for being our customer, that means so much to us.

      We’re happy to hear our services are working out as intended and that our support via live chat and ticket has been helpful.

      We sincerely appreciate your support!

      March 1, 2020 @ 4:54 pm | Reply
  24. Imran Yousaf:

    I opted for LEB KVM VPS 2.5GB and running 5 sites with little traffic. Uptil now, quite happy with 2.5GB Ram which is sufficient for my needs. Haven’t faced any issues till time.

    March 1, 2020 @ 6:43 am | Reply
    • Hi Imran, That is awesome! I’m so happy to hear this.
      Thank you for being our customer, if ever we fail to meet your expectations please let me know by emailing dustin@racknerd.com and I’ll help resolve it right away.

      Thanks again for being our customer, we sincerely appreciate the business.

      March 1, 2020 @ 5:05 pm | Reply
  25. Susan M.:

    Refreshing is the word that comes to mind! Worked with Brian and Anthony on issue I had (my issue, not hosting issue) and it was refreshing to know speaking with real people – not canned responses.

    If you guys keep up the same level of support/hosting service that I have experienced, you will take the hosting world by storm!

    Happy to be a customer:)

    March 2, 2020 @ 4:16 pm | Reply
    • Hi Susan – Awesome to see you here posting your great experience with RackNerd.
      I did want to say I am very familiar with your account, I just reviewed the ticket earlier today and see that Anthony helped out. Awesome to be able to review tickets, customer interactions, and then see awesome reviews. It makes me very proud of the ream.

      If you ever need anything, I’m here. dustin@racknerd.com – I’d be happy to share my personal cell with you via email as well, so I can help whenever needed.

      Thanks for doing business with RackNerd.

      March 2, 2020 @ 7:15 pm | Reply
  26. kiasu:

    Reseller-LEB-100GB allowed 35 CPanel account.
    Is this means only 35 domains are allowed or each of the 35 account can create multiple domains ?

    March 4, 2020 @ 1:19 am | Reply
  27. Hi kiasu, good question!
    We will actually allow 35 individual accounts created under the reseller, those individual accounts can create and host as many domains as desired.

    March 4, 2020 @ 1:55 am | Reply
  28. Rok B.:

    Does [Edit] button under rDNS work for everyone?

    March 5, 2020 @ 12:08 pm | Reply
    • Hi Rok B,
      We do offer our customers the ability to set rDNS within the client control panel – if you’re having an issue I’d like to look into it personally. Send me an email dustin@racknerd.com

      P.S One thing I am thinking, we do have some leased IPv4 CIDR blocks from our upstream, which happen to be smaller blocks (not /24 or larger) so those specific blocks do not have rDNS delegated, so if you happen to be on one of those ranges our techs can set rDNS for you which would be the reason why you cannot do it yourself.

      I know this can be an inconvenience, especially when we promote the ability to set rDNS via the client portal – though the demand has shifted to more unique, diverse CIDR blocks. The good news is that we do run a true 24×7 support team, so this means on-demand you can ticket in and we’ll handle rDNS requests quickly.

      March 5, 2020 @ 6:51 pm | Reply
    • Grum:

      No, you must raise a ticket for rDNS.

      March 5, 2020 @ 8:11 pm | Reply
      • Rok B.:

        How long did you have to wait? I’ve been told three times to wait another 24 hours. It’s been a week now.

        March 6, 2020 @ 9:00 am | Reply
        • Hi Rok B.
          Propagation does take time – though a week is a excessive for propagation. I’m curious.
          Can you please provide me with the original ticket number where you requested rDNS to be done – I’ll take a look.

          March 6, 2020 @ 1:11 pm | Reply
          • Rok B.:

            Hey Dustin.
            It’s not the problem of propagation per se (I guess). It’s that I’m getting ‘Reverse DNS is disabled for this ipaddress. Please contact support’ pop-up when I click on Edit button. I understand it takes time for PTR record, but I can’t even edit anything. I have to add that I’m a total noob, so maybe I’m missing something in SolusVM? Ticket is #229542

            Thanks for your time.

            ————————————-
            To Grum:

            Thanks for your reply, but I’m not even that far yet.
            As for the NTP, yes, there is plenty of Time out logs, but last one is synched.

            Have a nice day.

            March 6, 2020 @ 4:32 pm | Reply
        • Grum:

          The ticket was answered promptly and the so called “propagation” (which is actually just waiting for your intermediate dns server(s) to give up their cache) was less than 48 hrs.

          You (and they) should be able to check directly with the authoritative nameserver using any of:

          $ nslookup 108.166.xxx.yyy ns1.multacom.com

          $ host 108.166.xxx.yyy ns1.multacom.com

          $ host -t ptr yyy.xxx.166.108.in-addr.arpa ns1.multacom.com

          $ dig @ns1.multacom.com PTR yyy.xxx.166.108.in-addr.arpa

          $ dig +trace PTR yyy.xxx.166.108.in-addr.arpa | grep PTR

          Btw, is NTP working for you? (see below)

          March 6, 2020 @ 1:44 pm | Reply
        • Grum:

          “How long did you have to wait? I’ve been told three times to wait another 24 hours. It’s been a week now.”

          Er, what actually are/were you waiting on?

          rDNS cannot be edited via the control panel. At all.

          You must submit a ticket with the PTR record and *then* wait. ;-)

          March 6, 2020 @ 8:03 pm | Reply
          • Rok B.:

            OH jesus christ. Now I just feel retarded. xD
            Well in my defense I asked for ‘enabling’ rDNS and was told sure, just wait. =)

            Ok then, false alarm. I’ll just submit another reply, no problem.

            March 7, 2020 @ 2:20 am | Reply
          • Grum:

            “Well in my defense I asked for ‘enabling’ rDNS and was told sure, just wait. =)”

            Exactly.

            The willingness is there, but comprehension seems lacking. :(

            March 7, 2020 @ 9:10 am | Reply
  29. Nick:

    Dustin, the new site is looking great! Just noticed it. As a web designer myself I can appreciate it

    Satisfied customer of 2 months here :)

    March 5, 2020 @ 5:57 pm | Reply
    • Hi Nick! we sincerely appreciate your business!

      Thank you for noticing the new website design, we’ve yet to mention it on social media as an official “our new site design is live” so good catch! We had this in the making for a very long time – so we’re happy to see it live now :)
      Our designer did an amazing job! By the way, send me an email dustin@racknerd.com – I wouldn’t mind hiring additional design talent if you’re available for hire, we always need graphics made, etc.

      March 5, 2020 @ 6:44 pm | Reply
  30. Grum:

    Is anyone else seeing network issues with NTP ?

    # grep systemd-timesyncd /var/log/syslog
    Mar 6 00:16:58 xx systemd-timesyncd[3356]: Timed out waiting for reply from 74.6.168.72:123 (0.debian.pool.ntp.org).
    Mar 6 00:17:08 xx systemd-timesyncd[3356]: Timed out waiting for reply from 45.79.1.70:123 (0.debian.pool.ntp.org).
    Mar 6 00:17:19 xx systemd-timesyncd[3356]: Timed out waiting for reply from 45.63.54.13:123 (0.debian.pool.ntp.org).

    March 5, 2020 @ 8:41 pm | Reply
    • Hi Grum, I hope you are well!
      I want to personally help with this, though without root access, it’s hard to say. It could possibly be that your resolvers need to be configured on your server (/etc/resolv.conf) or if you have some iptables rules that may be restricting this.

      Can you please email me? dustin@racknerd.com

      March 6, 2020 @ 1:20 pm | Reply
      • Grum:

        Hi Dustin, I am well thanks. :)

        It’s not my intention to use LEB as a support forum, just reaching out to other LEB’ers because I’m know as fact that mine is not an isolated case.

        If you could just provision a test VM, any OS, I’m confident the problem will be seen there too. It’s not a problem with the resolvers, it’s upstream on the network.

        I’ll ping you an email later. We’re also in #lowendbox on Freenode IRC if you want to live chat.

        March 14, 2020 @ 4:19 pm | Reply
  31. MD MOSAROF HOSSAIN:

    Hi, Can i get more information on Reseller-LEB-100GB ?

    1. INODE and Ram limit per Cpanel account ?
    2. Does the server has WhiteLabel ? (I will use my own Doamin and NS for Cpanel. Client will only see my Domain)
    3. Can i update the storage in future ? Approx cost for upgradation of Storage

    March 25, 2020 @ 8:03 am | Reply
  32. Hi MD MOSAROF HOSSAIN! Thank you for expressing interest in RackNerd’s reseller offer! This is a great product, for those want control over individual cPanel accounts they create, and also an easy way to earn residual income throughout the local and global community without taking on the typical expenses involved on providing such services i.e software license cost, hardware cost, colocation cost and so on. So good work on considering this product line, and leveraging RackNerd. I’m quite confident this stepping stone is your way to success.

    To answer your questions, see below:

    #1 That’s a great question considering providers at times won’t expose it, nor implement “limits” thus causing saturation of resources, poor performance and more. We’re quite transparent ensuring infrastructure stability both to you and your customers. Here’s our current design:

    CloudLinux Settings (per cPanel account):

    CPU – 100%
    I/O Limit – 80 MB/s
    IOPS Limit – 15,000
    Physical Memory Limit – 1GB
    EPROC (Entry Processes) Limit – 200
    NPROC Limit – 220
    INODE Limit – No limit

    #2 Yes, totally white label. For anyone interested in finding out who your provider is, they will simply see the upstream (datacenter) – RackNerd would not show as your provider what so ever! We, of course, are here for you, to help *you* on demand, though we appreciate and recognize the importance of white-label platforms for our resellers, thus we deploy our infrastructure to support that.

    #3 Good question! We support our resellers, and will always assist them with scaling their business, both up and down as needed – when additional storage is required, we can always upgrade you to the next reseller plan, and or quote something custom, specific to your needs at the time. In that case, you’d want to email sales@racknerd.com or even myself, dustin@racknerd.com – always eager to help, and ensure customers are successful.

    March 25, 2020 @ 12:46 pm | Reply
    • MD MOSAROF HOSSAIN:

      Thanks for your elborated reply . Let me check out things and get back to you.

      March 25, 2020 @ 1:53 pm | Reply
    • MD MOSAROF HOSSAIN:

      Emailed you in details .

      March 25, 2020 @ 2:08 pm | Reply
    • Thank you for these details. You’re correct, most providers won’t expose these details. Looking forward to see you have more locations available, especially in Asia.

      March 26, 2020 @ 1:51 am | Reply

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