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BurstNET – £3.96 512MB OpenVZ VPS in UK

Tags: , , Date/Time: January 22, 2011 @ 12:33 pm, by LowEndAdmin

BurstNET.eu The “President” & “CEO” of BurstNET just sent me an email about their current UK/EU promotion. You can get 20% off recurring discount with promo code JAN20OFF when you purchase their UK Manchester based VPS products. “VPS Package #1” is now £3.96/month after the discount (~USD$6.34), although you might need to pay VAT depending on where you are from.

  • 512MB memory
  • 20GB storage
  • 1000GB/month data transfer
  • 2 IPv4 addresses + IPv6
  • OpenVZ/vePortal

I guess most people here would be familiar with BurstNET, and I won’t bother with any “investigation”. INC500™ company, and many claim to have servers in Scranton PA are actually just BurstNET resellers.

The original owner of LowEndBox known as "LowEndAdmin" or "LEA" for short founded LowEndBox in 2008 and created the concept of hosting applications on low resource "Low End Boxes". After creating the roots of the community that we know today, "LEA" stepped aside and allowed others to carry the torch forward.

62 Comments

  1. Christian:

    Burstnet has a great European network.

    January 22, 2011 @ 1:37 pm | Reply
  2. Do I need to pay VAT if I am not Europe resident?

    January 22, 2011 @ 3:19 pm | Reply
    • The BurstNET EU/UK system will NOT charge you VAT if you are not based in the EU.
      The system also accepts valid VAT numbers for those in the EU that do not need/required to pay VAT.
      .
      .

      January 22, 2011 @ 3:36 pm | Reply
  3. Tom:

    Promo could last longer, I’d order in Feb =/

    January 22, 2011 @ 3:42 pm | Reply
  4. armyf9:

    I’ve had flakey performance and connections issues with the US based VPS offer.
    I wonder how good the Manchester VPS is…

    January 22, 2011 @ 4:41 pm | Reply
    • richard:

      I’m wondering the same thing. Terribly disappointed with the Scranton VPS I tried out recently, and the support response times. Wondering if the new operations will have decent servers, support, etc.

      January 22, 2011 @ 11:44 pm | Reply
    • Please provide traceroutes regarding such, or support ticket #(s) regarding these claimed issues.
      Both our US & UK networks are pretty rock solid, so I would like to see what you are referring to exactly.
      Many factors can influence you feeling that way, including issues not even within our network, such as your ISP or their route to our network.
      .
      .

      January 24, 2011 @ 6:23 pm | Reply
      • armyf9:

        I didn’t bother with the support because it was non existent and i didn’t expect any for the amount i was paying. I’ve also tried your “live” support which seemed like it was just for show; no answers after multiple messages over the 6 hours i waited for a reply.

        I have another server in Scranton and one in Netherlands with no problems (both with different provider), so i’m sure it’s not my ISP. Might be a problem with the particular node i was on. It doesn’t matter anyhow, it was just a month’s trial.

        I’m willing to try out the Manchester VPS when there’s a better offer (Still not used to the new VAT rates even if it’s only 2.5% increase :)).

        January 27, 2011 @ 2:55 pm | Reply
  5. Chris:

    How can I avoid filling the PayPal AUTHORIZATION FORM? I’m from Poland and the problem is that first: we don’t use faxes and second: I’m not 18+ and I only have got my school license…

    January 22, 2011 @ 4:50 pm | Reply
    • Chris:

      You just go through the signup and use the Paypal “Subscribe” button at the top right.

      January 23, 2011 @ 9:48 am | Reply
  6. bob:

    As I see that there is somebody from BurstNet following the thread:

    Any test IP?
    And is there any RAM Burst on the cheap VPSes or is it only on prenium?

    Thanks!

    January 22, 2011 @ 10:57 pm | Reply
  7. good price. wanna try this

    January 23, 2011 @ 12:07 am | Reply
  8. Chris:

    Have been waiting for this one – signed up, will see how it goes! :)

    January 23, 2011 @ 8:20 am | Reply
  9. Chris:

    @Chris

    Really? I don’t know, when I registered it showed me links to authorization forms. Where are you from? Maybe they require that for users outside the UK. The worst thing is that I’m not 18+, and I’m not sure they will accept polish school license…
    And by the way, how’s that VPS? CPU speed, etc?

    January 23, 2011 @ 11:29 am | Reply
    • Chris:

      It showed me that too… just ignore them, the Paypal buttons are at the end of signup.

      CPUInfo…
      processor : 0
      vendor_id : GenuineIntel
      cpu family : 6
      model : 15
      model name : Intel(R) Xeon(R) CPU E5335 @ 2.00GHz
      stepping : 11
      cpu MHz : 2000.071
      cache size : 4096 KB
      physical id : 0
      siblings : 4
      core id : 0
      cpu cores : 4
      apicid : 0
      fpu : yes
      fpu_exception : yes
      cpuid level : 10
      wp : yes
      flags : fpu vme de pse tsc msr pae mce cx8 apic sep mtrr pge mca cmov pat pse36 clflush dts acpi mmx fxsr sse sse2 ss ht tm syscall nx lm constant_tsc pni monitor ds_cpl vmx tm2 ssse3 cx16 xtpr lahf_lm
      bogomips : 4000.14
      clflush size : 64
      cache_alignment : 64
      address sizes : 38 bits physical, 48 bits virtual
      power management:

      I’ll check speed / network later on

      January 23, 2011 @ 11:43 am | Reply
      • bob:

        Great, and you can use more than one core at a time? (I need to run some php task in background).

        I’m waiting for your speed tests – I’m hesitating between burst UK & liteservers NL :)

        Thanks anyway!

        January 23, 2011 @ 12:39 pm | Reply
  10. Miles:

    BurstNet have provided a pretty good service in the state but their customer support (mostly the attitude, technical ticket responses are good… sucks).

    They had a fairly major outage at one of their data centres due to a near by power station/sub station going up in smoke. Fair enough, act of god if you will. This took out both of my VPS’ for a couple of hours. One of them promptly came back without issue.

    The other came back, file system became read-only. Tried a reboot. Machine never came back. Received a [very late] response to my ticket to be told the host node had gone up in smoke and I was re-provisioned.

    My node was out of action for quite some time. When I questioned their SLA, requesting the appropriate service gratis (in-line with their SLA)…. No response except their very busy.

    A month has no gone past, I’ve killed all my services with them as I received no response.

    Just watch out.

    Oh, for your own benefit burst you appear to be charging VAT to clients in the channel islands – they’re outside the EU.

    January 23, 2011 @ 11:37 am | Reply
  11. vetrg:

    I’m agree with Miles.

    You can wait response from their support more than 48 hours.

    I’m had one VPS from them several month ago, but they suspend him as if for overload and promise migrate to other more powerful node. After more than 4 days of waiting, i’m stopped using their services. But there no problems and complaints from other providers by using the VPS for the same purposes, and even for less money…

    After such a relationship to the clients, for me BurstNET is a very bad VPS provider, albeit very famous :)

    In addition, i’m found a other similar negative character reviews about them, before ordering a VPS. But then saw this on my own experience.

    January 23, 2011 @ 1:50 pm | Reply
    • Sounds like you were over-utilizing your VPS, probably doing something that should not be done on a budget VPS. If we suspended your service, it was for good reason.

      BURSTNET

      January 24, 2011 @ 6:16 pm | Reply
      • bob:

        And what should be done on a budget VPS?

        That’s weird…

        I mean if I have heavy consuming tasks I do with php every few hours, would that be fine?

        January 24, 2011 @ 8:41 pm | Reply
        • alan:

          Just imagine the 512MB VPS you paid for is actually a 64MB, 100MHz machine and they probably won’t suspend you.

          January 28, 2011 @ 9:01 am | Reply
  12. Chris:

    Thanks Chris. How long did it take to get your VPS online? I just paid it and it’s still pending… And where do they send you details like IP, root pass, etc?

    January 23, 2011 @ 1:53 pm | Reply
    • Our VPS service delivery is instant/automated, as long as:
      1. Order paid in full at time of ordering
      2. No outstanding prior overdue debts
      3. Pass our fraud checking measures

      BURSTNET

      January 24, 2011 @ 6:14 pm | Reply
  13. Chris:

    Got it

    Here’s cpuinfo of the cheapest VPS packet:

    30001230:~# cat /proc/cpuinfo
    processor : 0
    vendor_id : GenuineIntel
    cpu family : 6
    model : 23
    model name : Genuine Intel(R) CPU @ 2.33GHz
    stepping : 4
    cpu MHz : 2333.436
    cache size : 6144 KB
    physical id : 0
    siblings : 4
    core id : 0
    cpu cores : 4
    apicid : 0
    fpu : yes
    fpu_exception : yes
    cpuid level : 10
    wp : yes
    flags : fpu vme de pse tsc msr pae mce cx8 apic sep mtrr pge mca cmov pat pse36 clflush dts acpi mmx fxsr sse sse2 ss ht tm syscall nx lm constant_tsc pni monitor ds_cpl vmx est tm2 ssse3 cx16 xtpr sse4_1 lahf_lm
    bogomips : 4666.87
    clflush size : 64
    cache_alignment : 64
    address sizes : 38 bits physical, 48 bits virtual
    power management:

    a little bit weird, will post more soon.

    January 23, 2011 @ 2:07 pm | Reply
    • ab:

      genuineintel-23 looks like a E5410

      January 23, 2011 @ 7:06 pm | Reply
  14. Chris:

    Internet speed is very slow to Poland, but it’s just great to DE / FR. If you are from Poland, dont take it. I don’t know why, but tracert from Poland goes by Cogent and ping = 300, 400 so it’s very, very bad especially that Poland is in Europe. But it’s great to DE or other countries.

    January 23, 2011 @ 3:55 pm | Reply
    • Please post some traceroutes, if you are still seeing issues currently.
      One of our carriers was having issues, and we have shut them off temporarily to resolve.

      BURSTNET

      January 24, 2011 @ 6:07 pm | Reply
    • That is an issue between Cogent and Global Crossing, and completely outside of our network/control.
      That will happen from time to time between backbone providers…and they usually clear it up after notification, if they are not doing it on purpose.
      That is not indicative of our overall UK routing/network performance.

      BURSTNET

      January 24, 2011 @ 6:18 pm | Reply
      • …oops, that was meant for the “vetrg” traceroute below.

        BURSTNET

        January 24, 2011 @ 6:18 pm | Reply
  15. vetrg:

    Very strange routing…

    The signal from Europe comes first in to the US through a Cogent network , then from the USA to BurtstNET servers in UK:

    http://img411.imageshack.us/img411/8763/burstneteupingandtracer.png

    January 23, 2011 @ 9:26 pm | Reply
    • That is not indicative of our overall UK routing/network performance.
      That is an issue between Cogent and Global Crossing, and completely outside of our network/control.
      That will happen from time to time between backbone providers…and they usually clear it up after notification, if they are not doing it on purpose.

      BURSTNET

      January 24, 2011 @ 6:19 pm | Reply
  16. Chris:

    Yeah, I’ve got that same route from Poland vetrg: by Cogent… It’s a waste of cash if you are European.

    January 23, 2011 @ 10:59 pm | Reply
    • That is an issue between Cogent and Global Crossing, and completely outside of our network/control.
      That will happen from time to time between backbone providers…and they usually clear it up after notification, if they are not doing it on purpose.
      That is not indicative of our overall UK routing/network performance.

      BURSTNET

      January 24, 2011 @ 6:19 pm | Reply
  17. Hosted with them and the vps was patheticly slow had to be way oversold.

    never again

    January 24, 2011 @ 3:13 am | Reply
    • Have you contacted our support dept to see if there was a issue?
      Please post your support ticket #(s), so we can look into this for you.
      If you never contacted us, that would be unfair that you did not give us a chance to look into the issue for you.
      Most of our nodes are not oversold, and we try to keep disk i/o within reasonable performance levels for a low cost budget VPS service.

      BURSTNET

      January 24, 2011 @ 6:13 pm | Reply
    • alan:

      I think their business model is this:
      * oversell as much as possible
      * suspend anyone who uses the VPS much
      * end up with hundreds of customers not using any resources

      January 28, 2011 @ 9:05 am | Reply
  18. Hulk:

    Pings are pretty bad, actually is almost exactly the same I get from Burst US server. I’m in Portugal and I get 134ms from burstnet.eu, 136ms from burst.net and 48ms from UK Linode server (london1.linode.com). So it looks there’s no real benefit in having the servers in UK…

    January 24, 2011 @ 8:48 am | Reply
    • [root@ ~]# traceroute london1.linode.com
      traceroute to london1.linode.com (109.74.207.9), 30 hops max, 40 byte packets
      1 178-238-132-169.hostnoc.eu (178.238.132.169) 0.947 ms 1.199 ms 1.429 ms
      2 vl0203.gwy01.mnuk01.hostnoc.eu (178.238.128.9) 0.291 ms 0.305 ms 0.348 ms
      3 xe1-04.gwy01.lnuk01.hostnoc.eu (178.238.128.2) 8.211 ms 8.274 ms 8.314 ms
      4 globix-gw-a.lonap.net (193.203.5.95) 8.233 ms * *
      5 217.20.44.193 (217.20.44.193) 8.284 ms * *
      6 te4-1-dist65-01.lon10.telecity.net (217.20.44.218) 8.808 ms 8.765 ms 8.797 ms
      7 212.111.33.234 (212.111.33.234) 8.752 ms 8.853 ms 8.887 ms
      8 london1.linode.com (109.74.207.9) 8.594 ms 8.616 ms 8.589 ms

      Please post a traceroute if you are seeing otherwise…

      BURSTNET

      January 24, 2011 @ 6:11 pm | Reply
  19. bob:

    And the servers in the US are at the same price…

    Then makes no sense to have the servers in Europe if they have such strange routing..

    January 24, 2011 @ 10:36 am | Reply
  20. Daniel @ LowEndTalk.com:

    I have to admit, BurstNETs Europe network is pretty impressive, ~15ms pings from the other side of the country.

    January 24, 2011 @ 6:39 pm | Reply
    • Christian:

      Yeah, pretty impressive getting under 50ms from Germany and Central Europe.

      January 24, 2011 @ 7:40 pm | Reply
    • Keith:

      42-44ms pings for me.
      Not impressed as I’m 30 miles from Manchester in West Yorkshire.

      January 24, 2011 @ 8:05 pm | Reply
      • Keith:

        Look like it’s my ISP, over 30ms with it.

        January 24, 2011 @ 8:15 pm | Reply
        • Thank you…it is actually rare to see someone that understands it is not always the provider with the issue, but their own ISP has quite a bit to do with it…much appreciated your coming back to clarify! ;-)

          BURSTNET

          January 25, 2011 @ 1:16 am | Reply
  21. Chris:

    To BURSTNET:

    Microsoft Windows XP [Wersja 5.1.2600]
    (C) Copyright 1985-2001 Microsoft Corp.
    
    C:\Documents and Settings\Admin>tracert 178.238.133.184
    
    Trasa śledzenia do 178-238-133-184.hostnoc.eu [178.238.133.184]
    przewyższa maksymalną liczbę przeskoków 30
    
      1     1 ms    <1 ms    <1 ms  192.168.1.1
      2     *        *        *     Upłynął limit czasu żądania.
      3     *       40 ms    39 ms  war-r2.tpnet.pl [80.50.157.41]
      4    75 ms    62 ms    64 ms  tengige0-12-1-0.ffttr1.FrankfurtAmMain.opentransit.net [193.251.255.225]
      5   305 ms   303 ms   304 ms  po7-0-3.mpd02.fra03.atlas.cogentco.com [130.117.15.77]
      6   305 ms   304 ms   305 ms  te0-0-0-7.mpd22.fra03.atlas.cogentco.com [130.117.49.158]
      7   308 ms   308 ms   307 ms  te0-1-0-2.mpd22.ams03.atlas.cogentco.com [130.117.0.230]
      8   316 ms     *      316 ms  te0-1-0-7.ccr22.lpl01.atlas.cogentco.com [154.54.37.114]
      9   314 ms   316 ms   432 ms  te4-2.ccr01.man01.atlas.cogentco.com [154.54.36.58]
     10   252 ms   250 ms   252 ms  149.6.11.170
     11   453 ms   408 ms   252 ms  xe1-04.gwy01.mnuk01.hostnoc.eu [178.238.128.5]
     12   254 ms   251 ms   253 ms  vl0203.1b0107.mnuk01.hostnoc.eu [178.238.128.10]
     13   254 ms   255 ms   252 ms  vserver2001.mnuk01.hostnoc.eu [178.238.132.138]
     14   255 ms   253 ms   252 ms  178-238-133-184.hostnoc.eu [178.238.133.184]
    

    It's a pretty good service for money like that, but I just don't know why it must go by Cogent…

    January 24, 2011 @ 7:51 pm | Reply
  22. elber galarga:

    burst.net is full of rapidleechs!

    be aware!

    January 24, 2011 @ 8:17 pm | Reply
  23. BurstNet customer (They are scam):

    Attn. “BurstNet scam, does not provide vps and does not refund money”

    I have had a vps with them last year and for some reason I did not continue with that vps and this has been terminated by them 3 months ago, fine.

    After getting LEA offer I did order for a new vps, and the money has been gone from my PP, now they told me that we will not give you a new vps, you need to pay last 3 month of your previous termianted vps to continue with a new vps (!!!) Whats a scam (!!!) And then I request them for refund of that new VPS and now they telling that “we cannot provide a refund per our service agreement.” Truly scam behavior. And they no.1 dont want to provide me a new vps, no.2 want to charge me 3 months money for a terminated vps, no.3 they even dont want to refund for the new order.

    =================================================
    Ticket ID: 2542644
    Status: OPEN
    When Created: 01-21-2011 – 03:12AM
    Elapsed Time: 4 days
    =================================================

    Last 4 days I waste nothing just to get reply every 2 days latter from billing department.

    January 24, 2011 @ 9:42 pm | Reply
    • Err. Did you cancel the service properly or did you just *not pay the bill* expecting it to be cancelled automatically?

      January 24, 2011 @ 10:55 pm | Reply
      • Yes, that is my gut feeling as well, as soon as I read that.
        Our entire VPS cancellation process is automated…so I can only assume you did NOT cancel properly.

        Update: Checked the ticket…that indeed occurred.
        Client did not cancel service on time, was billed next billing period, did not pay, ordered new service, we refused new service delivery and re-purposed his payment towards outstanding debt, as he refused to clear that matter up.

        Sorry…You caused your own problem here…and you have no one to blame but yourself.

        BURSTNET

        January 25, 2011 @ 1:20 am | Reply
        • BurstNet customer (They are scam):

          @BurstNET ~ How much lie you want to say with customers? I get mail 2 months ago regarding “Cancellation of your VPS and suspension” On the otherhand I didnt continue with the vps due to poor customer support (most likely full 24~38 hours needed to get a support ticket answer!) Im already with solarvps, virpus, hostdime. But none of them are such scam like BurstNET. I did ordered for new vps and now they reply on me ticket “Your payment has been used for you November month’s due bill” (!) Also I found that the old server’s IP has been used by other customers of them, means they also sold my old server to others. So whats happened now!? They charged my new vps’s ordered money just for nothing?! I just lost everything from this scam, gain nothing truly at all. Now I feel bad for them, what such a poor vps provider who just love to scam with 4.46$~ money of mine! Now even when Im saying that I will going to open paypal dispute they told me with a BIG SMILE ~ “If you do open paypal dispute, we will charge you 35$ extra”. So there is no resolution at all and they just simply scam with my money. However, dont worry, if this burst.net admin will become rich enough with my 4.46$~ carry on. But I will think you are a beggar and I just provide this money to overcome your current conditions.

          January 25, 2011 @ 4:30 am | Reply
        • Sidahmed:

          @BurstNET: This not fair, in the same time you didn’t kept the VPS running for him, right? you give it to a new customer, right? if you get paid from the new customer, why do you charge the old one?

          And please be easy, thing can go wrong always (you never know if it is from your side or from the client side), just like the bug with control panel that I have had with you, ticket id 2372826, I will write about it in WHT also in the future, since you have great services and small comments from our side as customer can help you(and all other providers) a lot for customer satisfaction.

          January 25, 2011 @ 6:05 am | Reply
        • Jermiah:

          Lol, I did leave them 6 months ago due to their bad customer support. You even get a answer within 32 hours but I got ticket answer when I was a customer 5 days later and 2nd reply 6 days later. Simply they dont know how to respect customer. Today I again see another bad reputation of burst networks. I suggest you to open wht thread against burst net so they will learn something from it.

          January 25, 2011 @ 11:51 am | Reply
        • Keith:

          I now have a Burstnet box. One support ticket so far, dealt with in 20 minutes today.

          January 25, 2011 @ 10:43 pm | Reply
  24. I have used Burst.net for some of my projects for over 2 years now and have nothing but good things to say about them. I had the same problems as someone else mentioned when the nearby substation blew and knocked out 1 of my VPS. I emailed them and they came back with an email stating what had happened and I would be setup on a new server. I had backups on another server so just copied all my files back. I was back up and running in 24 hours. Granted it was not my fault or theirs and I was down for 24 hours and a bit of stress but thats all the problems I have had in 2 years.

    I use to use Dreamhost, it was problem after problem with them hell on earth!

    January 26, 2011 @ 5:15 am | Reply
  25. Hi,

    Sorry when burstnet discount PREMIUM VPS PACKAGE #1?

    regards
    Steve

    January 29, 2011 @ 8:54 am | Reply
  26. Bertram:

    Will Burst.NET have discounts for Feb2011? Sucks to have JUST missed out on the promotion.

    February 4, 2011 @ 7:11 am | Reply
  27. do u have any discounts now ?

    March 2, 2011 @ 3:23 am | Reply
  28. I feel for everyone that has so many complaints towards BurstNET, I myself have full rights to complain but yet I don’t because the support I do receive does out weigh the bad service.

    I have been a BurstNET client for about 2 years and would say I have had ups and down and I would say mainly on the USA side, I had so many problems with the network or abusive users overloading the box causing my VPS to have issues.

    Now I mainly use BurstNET’s UK VPS which I must has been pretty good but has cost me a lot of money due to there servers hard drives failing resulting in re-install and at the time I never really used BurstNET’s backup service which I do now which is saving me money as I have set up a basic installation of CentOS/cPanel and costly software to be pre-install only because of the backup feature enables me to do such a thing.
    The only time I have to spend working on the VPS is when it does die is updating the cPanel, any configurations etc and reloading all clients websites back on to the box whic can take around 6-12 hours but this depends mainly on how many websites you are restoring.

    Oh yea DO NOT store your backups on the VPS, make sure you either have the VPS linked to another VPS or make a hard copy of the websites to either Backup Service via FTP/SSH or directly to your computer and backup at least 4 times a week.

    Not saying I don’t trust BurstNET just don’t know when a failure might occur.

    Also to comment on BurstNET support, there is nothing to say as I have had expert support and very professional support reps. There sales team might want to improve some what but apart from that.

    My understanding when it comes to BurstNET, if you are polite, understanding and most of all have some patience then BurstNET will help you the best they can. If your rude then don’t expect any special treatment because I know if someone was rude to me, that would be the last thing I give them.

    If your clients bitch and complain, simply tell them the problem and that you are dealing with the problem and it may take some time to resolve and say that will pretty much give you the extra time you need when dealing with BurstNET whether you have to wait 20 Minutes or 48 hours.

    Anyways I rate BurstNet out of 10
    Support: 8
    Network: 8
    VPSs: 7

    Anyway’s, BurstNET I do hope you keep improving your services because as long as it gets better, you will always have me as a client.

    April 8, 2013 @ 11:53 pm | Reply

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