That’s a lot of tags! William from EDIS emailed us yesterday informing us of the follow KVM offer. Opinions of EDIS are positive all around so they must be doing something right! The last company I saw with this many locations was Delimiter and, well, we know how that went.
EDIS KVM
- 256MB RAM
- 2GB RAID10 (Coupon Code: BESMART to get 5GB of storage)
- 1TB/m bandwidth
- Available in Switzerland, Austria, USA
- 1 IPV4 Address / IPV6 available in Austria
€3.99/m + 20% VAT if EU – Order Here
EDIS VRS
- 256MB RAM (Guaranteed)
- 5GB storage RAID10
- 200GB/month data transfer (UK/Italy)
- 1TB/month data transfer (Austria, Germany, Switzerland, USA)
- Linux-VServer based
- Available in Switzerland, Italy, Austria, Germany, USA & UK
€2.99EUR/m + 20% VAT if EU / €29.90/y – Order Here
William mentioned that KVM & VRS will be landing in France in March/April, with more locations being planned also.
Click more for the test IP’s.
Testing Information
Switzerland: 178.209.42.1 – http://ch.edis.at
Austria: 149.154.155.1 / 2a03:0f80:ed15:1::1 – http://at.edis.at
Italy: 149.154.157.1 – http://it.edis.at
USA: 149.154.158.1 – http://us.edis.at
Germany: 149.154.159.1 – http://de.edis.at
UK: 46.17.57.1 – http://uk.edis.at
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@Chief, @Joe, @Mark or whoever you are :-) Remember that “US” is not a location. It should be at least Central or West/East coast… Even better “Chicago” for this one.
Wait? The US isn’t a location? When did this happen?
The fact that the offer also includes Switzerland and Austria means it makes sense to put the locations by country name, not everyone who visits LeB is from the United States.
Think about what you wrote twice :-) It’s exactly because we are not all from US that we need to know AT LEAST on which side it is: NY or LA are quite different from a lot of us point of view.
That’s why test IP is here ;-)
And on a serious note… location here is just rough description and nothing more. Really nothing more. For all rest we have posability to ask for details and/or check test IP.
Yes, like we know where Chicago is ;-)
:……………………
8. gw.us.chigaco.edis.at <- You meant Chicago, or Chigaco :)
Did an mtr to the US site, and noticed the typo .
:) :) :)
TNX for that, needs for sure to be corrected
Gerhard @ EDIS
Yea not sure what happened there…. i corrected the Reverse now ;-)
William
Hi Ben,
once again the countries with the cities where our production systems are located:
Austria, Graz (south of the Alps)
Germany, Frankfurt (directly at de-cix)
UK/England, London (Docklands)
Switzerland, Zurich (centrally located)
Italy, Milan (north-west, not far from Switzerland)
U.S., Chicago, IL (I guess, this one does not need any further explanations ;-)
France, Paris (will be launched in March)
have a good one,
Gerhard
Hmm, does the test speed to austria seem a little slow to anybody else?
Tried it from two locations, the first is my VM at vooservers:
$ wget http://at.edis.at/100mb.bin
–2012-02-10 15:07:03– http://at.edis.at/100mb.bin
Resolving at.edis.at… 213.229.30.35
Connecting to at.edis.at|213.229.30.35|:80… connected.
HTTP request sent, awaiting response… 200 OK
Length: 100000000 (95M) [application/octet-stream]
Saving to: `100mb.bin’
100%[============================================================================================================================================================================================================================================>] 100,000,000 1.40M/s in 95s
2012-02-10 15:08:39 (1.00 MB/s) – `100mb.bin’ saved [100000000/100000000]
The second is from works leased line:
$ wget http://at.edis.at/100mb.bin
–2012-02-10 15:09:19– http://at.edis.at/100mb.bin
Resolving at.edis.at… 213.229.30.35
Connecting to at.edis.at|213.229.30.35|:80… connected.
HTTP request sent, awaiting response… 200 OK
Length: 100000000 (95M) [application/octet-stream]
Saving to: `100mb.bin’
100%[============================================================================================================================================================================================================================================>] 100,000,000 1.04M/s in 2m 45s
2012-02-10 15:12:05 (590 KB/s) – `100mb.bin’ saved [100000000/100000000]
The reason I think it is slow, is because copying the 100mb file from my VM to my work machine (albeit by scp, not sure if this is a more secure protocol) I was getting:
100mb.bin 100% 95MB 3.8MB/s 00:25
I should say that both work and the VM are in the UK, but ~2.5MB/s seems quite a difference no?
“albeit by scp, not sure if this is a more secure protocol ”
Sorry, by secure, I of course mean effiecent… it is Friday afternoon tho….
Yupp,
.it and .at ~ 1.00M/s
.ch and .us ~ 9.00M/s
.uk and .de > 10.00M/s
Same for me, .it and .at are very slow, .ch, .uk and .de are very good.
Where are you from? Can you post a trace here pls?
Gerhard
Sure, here is a traceroute from my vooservers box:
$ traceroute at.edis.at
traceroute to at.edis.at (213.229.30.35), 30 hops max, 60 byte packets
1 91.228.206.2 (91.228.206.2) 0.876 ms * *
2 rtr-peer-07.maid.v4.custdc.net (109.74.240.194) 1.446 ms 1.444 ms 1.476 ms
3 maid-geam-1a-ge334.network.virginmedia.net (94.174.182.105) 0.982 ms 1.070 ms 1.166 ms
4 basl-core-1b-tenge81.network.virginmedia.net (62.30.243.65) 1.634 ms 1.746 ms 1.846 ms
5 basl-core-2b-ae2-0.network.virginmedia.net (195.182.178.113) 1.319 ms 1.307 ms 1.293 ms
6 popl-bb-1b-ae11-0.network.virginmedia.net (81.96.0.149) 14.921 ms 2.901 ms 2.942 ms
7 nrth-bb-1a-as1-0.network.virginmedia.net (213.105.64.17) 5.025 ms 5.024 ms 5.004 ms
8 nrth-tmr-1-ae1-0.network.virginmedia.net (213.105.159.30) 5.204 ms 5.193 ms 5.182 ms
9 fran-ic-1-as0-0.network.virginmedia.net (62.253.185.81) 19.923 ms 19.918 ms 19.930 ms
10 de-fra01a-ri2-xe-2-3-0.aorta.net (213.46.179.89) 21.603 ms 21.699 ms 21.603 ms
11 de-fra01a-rd3-xe-0-0-0.aorta.net (213.46.179.109) 62.526 ms de-fra01a-rd3-xe-1-0-0.aorta.net (213.46.179.98) 39.384 ms 64.425 ms
12 at-vie15a-rd1-xe-1-2-0.aorta.net (213.46.160.70) 37.002 ms 36.958 ms 36.945 ms
13 at-grz-lazg-pe02-vl-2032.upc.at (84.116.228.86) 39.202 ms 39.168 ms 39.270 ms
14 at-grz-mk43-pe01-vl-2084.upc.at (84.116.229.74) 37.158 ms 38.452 ms 37.043 ms
15 GBE.MDF.GRAZ.EDIS.AT (83.65.45.2) 37.001 ms 37.016 ms 37.051 ms
16 * * *
17 * * *
18 * * *
19 * * *
20 * * *
21 * * *
22 * * *
23 * * *
24 * * *
25 * * *
26 * * *
27 * * *
28 * * *
29 * * *
30 * * *
Thank you! as we just wrote somewhere down at the end of this post v v v v v
we will follow up on that, but have to further investigate.
You haven’t been buried (yet) ;-))
Cheers,
Gerhard
Anyone find it weird that the test ips and the test files are not in the same location?
Example:
Austria: 149.154.155.1 – http://at.edis.at
— (DNS’s to 213.229.30.35, not 149.154.155.1 and if you traceroute 149.154.155.1 it has no end point)
Italy: 149.154.157.1 – http://it.edis.at
— (DNS’s to 178.255.155.69, not 149.154.157.1 and if you traceroute 149.154.157.1 it has no end point)
USA: 149.154.158.1 – http://us.edis.at
— (DNS’s to 149.154.158.7, not 149.154.158.1 and if you traceroute 149.154.158.1 it has no end point)
Germany: 149.154.159.1 – http://de.edis.at
— (DNS’s to 149.154.159.6, this one is the exception it seems, but also if you traceroute ends at the edge router)
Why not just use the ip of the dns for your test ip, as those c-classes seem to have nothing to do with the destination outside of Germany?
Speeds seem to vary greatly based on location for the Italy and Austrian locations, some locations in europe (Netherlands, Germany, UK) seem to get pretty reasonable speeds, while others seem to go 1mb/sec or less.
Mostly just curious about those test ips though.
Hello,
our test-servers are in the corresponding datacenters, and sometimes on different physical production systems than KVM or VRS products are.
Test IPs have been provided to trace routes and to test the download speeds as all systems are sharing the same upstreams in the corresponding locations. Why certain routes have no end point we currently have no explanations for, but we will follow up on that. (have to first sort it out with our tech staff) – as far as I can tell, this must have something to do with firewalling, but this obviously has no impact on the performance on the hosts (thank god!) ;-)
Greetings from Austria,
Gerhard
Let me explain:
Austria – The Webhosting system still runs on an old singlehomed UPC IP from us.
Italy – We had other IPs before, thus hosting still runs on one of them.
USA – Our ISP filters ICMP on their router.
Germany – same.
The Webhosting systems itself do not reply to ping/ICMP for security reasons, thus we can’t use these IPs as testips.
William
TNX William!
Gerhard
TNX William!
English version is not fully supported, problem in ordering product.
There is, if you look on the order page there is a GB/US flag, click on that and it takes you to an English order page.
Yes it looks like…
HI,
yepp, please click on the UK/US flag, this takes you into the English ordering interface.
btw: new shop and new (proper bi-langual) admin-interface will be online this spring.
Best,
Gerhard
I recommend this provider. Exchanged a few emails with the owner of EDIS and he didn’t bother replying me when I told him I still owe EDIS for a few euros.
I’d surely love to use them again, not only they provide an excellent service, but they’re also great people.
I see no way of ordering an extra IPv4 address, is this something they offer from their control panel? Can you remember roughly how much it would cost?
$1/month for each ip
Hi Pete
EUR 1,50 per IP per month. orders need to be placed by email to support@edis.at (please send your client-id and client-pw)
btw: new shop and new (proper bi-langual) admin-interface will be online this spring ;-)
Cheers,
Gerhard
You will surely be asked to pay tomorrow if not today. You just wait.
Hello Rex,
Yes, but thing is, this was months ago, I received an invoice pretty late which I did not pay because I did not have money to pay it, I thought the VPS was already deactivated.
If I have an account with you but has no any active product associated with it, can I ask my account to be deleted?
If yes, do you really delete the account or simply suspend it so it will appear as deleted on the front-end.
Hi Rex,
we can delete your account as long as you did not order anything with us.
As soon as there are invoices that have been generated for you, we may not delete accounts any more (tax reasons, because of the invoices in the accounting).
cheers,
Gerhard @ EDIS
Emailed you regarding a pending payment :-)
Miguel, we will look into that right now … sorry for the late reply.
Gerhard
I’m the one who should apologise for the bad behavior.
I’ll wait.
We sent you something. All the best with your studies …
Gerhard
Gerhard,
I wasn’t expecting such beautiful reply and this just made my weekend!
I really, really appreciate your kindness, I’m sure you will suceed. As I already tried and will still use your services, I definitely recommend your company for any production needs. Its worth. :D
Thank you very much ;-)
Can’t you really do it? I just want to forget that I had a VPS with you, can’t you just delete my account, my birthday. I just wanted to have my account deleted, not the invoices or my other records with you. Is that too much favor to ask?
Austria 512MB Instance GeekBench:
http://browse.geekbench.ca/geekbench2/559619
Score: 14591
Wow. Purely amazed. :-)
Hi, I sent a mail to billing at edis . at about my invoice, but I am not sure if someone reads this mail and I must mail you to support. And I have questions about what of these plans are really month to month and what are yearly ones, because if I read right, you don’t specify that in your website, so I am worried.
Hi!
all plans are monthly, only micro plans are to be payed annually.
If you wish, we can setup any billing cycles you prefer. Micro plans stay yearly, because paypal fees eat up everything on small monthly transactions.
Gerhard
Hi,
You see it at the end of the order process – It says the endprice there before final confirmation.
All except the Micro Plans are monthly with our usual 30days cancellation policy.
William
Thanks to both…
Ahm, so, I feel dumb because I didn’t read that o_O Are you sure? :S
Well, I think I will pay for the full year.
Another question, any fees for migrating to other locations? You can preserve IP addresses?
no fees for swap of location if it does not happen every week :)
the question with th IPs I did not quote understand …
Gerhard
sorry for typos – working on (stupid) smartphone :)
I mean, if I can mantain the same IP address that I had in the old location after the migration (I guess no? =P )
you guessed right. You would get another IP if you change the server location.
We’re thinking about geo-balanced vps or multicast failover, … but something like this will most likely not become available in the near future.
This is ridiculous! When I wanted my VPS to be transferred to another location before, you told me that you cannot transfer it. (I have no worries about deletion of data since it was not a production server).
You better be consistent on your words. Again, ridiculous!
@Rex: you seem to be a great fan of the word ridiculous :)
A server can not be transferred, that’s correct. BUT we can get you a new one in another location and delete the old on. That’s what we do, if the clients asks us to do so.
Gerhard
I have had a Micro KVM VPS with EDIS in their Zurich DC for about a month and I couldn’t be more pleased! These guys are top notch! I only had one support inquiry when I first started and it was answered very swiftly. There have been zero issues with the VPS, and the price is absolutely incredible.
If I was in the market for a VPS with more resources I would jump on this offer very quickly.
Thanks EDIS! :)
One quick question for the EDIS team I forgot to address above… are you guys planning a KVM offering for Germany any time soon?
Thanks! :)
Hi,
Since the german market is quite saturated we are currently not planning it, but consider it in future.
William
the german market is indeed saturated, but with junk offers I think because of the low dedicated server prices (see hetzner), also in France the same problem persists (see ovh).
still, as I am a frequent DE offer searcher, I found many Xen and OpenVZ, not many KVM.
Agree with this
After reconsidering we may offer KVM in Germany in future.
Need to deal with the datacenter first and see if we can catch a usable deal.
-William
@Rex:
It depends on the case.
If we say we do it, we do it of course, but it is by no means a normal thing which should be expected.
William
I see. You can transfer a VPS when it is a good sunny day. So you can do it when you feel doing it. Oh my bad, why did I ask such a silly thing, I forgot you have the prerogative.
How ridiculous, how unprofessional.
Rex,
thank you very much for your feedback!
Please be so kind to give us exact TIME and DATE the case happened.
We’d like to check this, because we NEVER refused changing the location of a VPS. Why would we – we’d rather give a client a new machine in another location than loosing a customer. Makes sense, right?
Best,
Gerhard
“A server can not be transferred, that’s correct. BUT we can get you a new one in another location and delete the old on. That’s what we do, if the clients asks us to do so.”
When I asked you to transfer my VPS, isn’t the context or the underlying meaning of it is to change the location? Unless your mind works verbatim.
“We’d like to check this, because we NEVER refused changing the location of a VPS.”
Great, “NEVER”. You just did it to me. I asked for it to be ‘transferred.’ But you refused to transfer it because what you can only do is ‘change location’. Great huh? A few reasoning can help the world become smarter. :)
“Please be so kind to give us exact TIME and DATE the case happened. ”
Sorry I am too lazy to dig my emails. Why not dig yours instead? I am no longer your customer BTW. Didn’t enjoy my stay with you.
And yes I am a fan of the world ridiculous. Again, ridiculous. :)
Worst,
Rex
Rex,
For us as the provider, we differentiate between “transfering a server” (which implies that contents and configurations need to be migrated) and just requesting a virgin machine in another location whilst deleting the old one.
Once again thanks for your really helpful feedback, we highly appreciate it!
Gerhard @ EDIS
Same here. I also asked for my VPS to be transferred and was told it cannot be transferred. I the calrified my request for a new VPS at the new location and have my original deleted but told that they cannot do it. They even told me that I have to pay a transfer fee. Weird. Are your support team properly trained?
Jelo,
Do not forget that companies learn too, and they definitely learn a lot with their clients.
I’ve seen lots of companies taking out words back for the sake of dignity with their clients.
Give then another chance. People change, companies change too.
They recreated my prepaid vps on another location when old one didn’t suit me anymore without any objection. So it’s correct that they don’t migrate vps (with all content, etc..) between locations but they are willing to change location and recreate vps on new one without any complication. Atleast that’s my experience.
Spirit,
That’s also what I understood, and I highly doubt they wouldn’t do it for one more happy client.
Hi Guys,
we’d like to once again and for the sake of all of us here write it down:
We are not able to mirgate VPS / KVM instances from one location to another, BUT
we are able to delete one VPS / KVM at one location and create another virgin one with a new IP address at any other location free of charge and with no changes made to the contract.
Its hard to track what exactly happened in the past if clients are not able to give us their client-id, or at least an exact timing when conversations have been taking place. We handle a couple of hundreds of inquiries about vps every single day, that’s why we ask for your understanding.
We try to handle every single case professionally and in time and our staff is properly trained … but we are human beings.
If we made a mistake or one of our staff maybe answered an email not to your full satisfaction, please send an email directly to gerhard.kleewein@edis.at – I promise to follow-up on that matter and we will find a suitable solution. promise!
Best regards,
Gerhard Kleewein
CEO @ EDIS GmbH
any chance to get more storage? 15-20GB? or even 30? how much would it cost? is storage so expensive? thank
Hi Paul,
the price of storage depends on a couple of factors. Please send us an email with your inquiry and we’d be please to give you a quote for that.
Best,
Gerhard
“we’d rather give a client a new machine in another location than loosing a customer. Makes sense, right?”
Yes, it really makes sense. But what you did is the thing that didn’t make any sense.
please see the answer here in this thread >> February 11, 2012 @ 10:00 am
That’s a good loop. :)
But I wasn’t asking a question. So what is that reply about? All I can say is, look at my avatar. :)
tun/tap allowed?
Hello Delirium,
It should be. At least in their KVM packages.
Why not signup for one? :-)
Only at their KVM packages. No tun/tap or sadly even IPv6 at vserver.
I’m thinking of signing up, though, I hope this is not another cripperz type of vps that disappears all of a sudden.
Well, the Cripperz guy never showed enough technical skills for this. And what I see is almost all the people here is happy with edis. But in the other hand, I always suspect of ANY provider.
Hi Delirium,
we are in the hosting-business since 1999, run our own datacenter, provision VPS on our own infrastructure only and do not plan to “disappear” ;-)
Gerhard
@Yomero: >> But in the other hand, I always suspect of ANY provider
and that’s good. In general you need to watch out on the internet with whom you purchase.
We have the same issues picking a good remote location – you need to find a reliable provider/datacenter you can trust; a company that has a certain business-continuity and particularly in Eastern Europe you need to find someone who’s not just taking and selling your infrastructure ;-)
Cheers,
Gerhard
TUN/TAP with KVM plans, disabled on VRS plans
Cheers,
Gerhard
Sweet Lord, the ordering process really could do with some improvement! Now, I see that USA and Germany filter ICMP at their routers – I take that’s inbound only? And only AT has IPv6?
Mike, thank you for your feedback! We’re aware of, that the shop needs not only some but MAJOR improvements.
We are working on a new website, shop and admin-tool for our clients. ETA April 2012 ;-)
@icmp: yes, inbound only.
@IPv6: currently only in AT, but will be available in other locations soon. We will for sure send news/FB/twitter on further availabilities.
have a good one,
Gerhard
Ok, looking forwrd to that. Found you on Twitter after some searching. You should add a link to your site ;) Anyway, got the KVM within the hour, which is impressive! Didn’t get IPv6 as requested though (it’s located in AT), so will send off an e-mail shortly to support and ask for it again.
Hi Mike,
twitter and google+ links will be on our new website (soon to be online).
We did not want to make you wait for your KVM server just because of IPv6 – that’s why we sent you account credentialsand IPv4 right away.
For the IPv6 we created an internal ticket with our tech crew – they should have already gotten back to you with everything you need.
All the best,
Gerhard
@ExPl0Rer: Yep, received the details this morning. IPv6 is up and running now :) Very happy so far!
Hello,
Can we expect to have a system rescue cd iso in the choice of cdrom devices ? That would be great for debugging vps having errors.
tun/tap works perfectly with KVM offers and pptp too!
Best regards and keep up the good quality service you provide!
Hi Mike,
thank you very much for your feedback! What OS would you recommend for the rescue image?
We can for sure implement something like that … we’ll keep you updated on that matter – will first sort this out with our tech staff …
Cheers,
Gerhard
http://www.sysresccd.org
Yes that one would be perfect :)
Has a lot of tools to debug/rebuild a broken system and since we can use the console to boot the system, it would do the job perfectly!
Hi Guys!
sysrescCD image will be available in around 5 minutes, US nodes will take a bit longer to sync ;-)
ENJOY!
Cheers + Thank you for helping us to create better services!
Gerhard
@Kuro, Mike: we will absolutely look into that.
I have had their smallest austrian KVM for a month now. Works like a charm.
Very friendly and helpful people, too.
Highly recommended.
Bobby, thanks a lot!
Not sure if it got buried, but I provided a traceroute for you here: http://www.lowendbox.com/blog/edis-e3-99-256mb-kvm-in-switzerland-austria-us/#comment-62206
Pete, thank you – we’ve seen it and were able to reproduce a limited download speed if based in UK and downloading from Austria.
In the other direction (download to Austria from files located in UK) it works perfectly well. We will follow-up on that, but need to further investigate where the problem could be. We tried it with 2 different carriers (UPC and I3B) and had almost the same issue (0.9 to 1.5 MB/s downloading from Austria to UK)
Gerhard
Indeed, it seems I only get ~1MB/s download to both vooservers and jshosts in uk.
Any progress with this?
Hi Pete,
not yet. We’re investigating and started inquiries with our upstream-providers/carriers. We’re waiting for replies ourselves.
We’ll keep you updated on that matter.
best,
Gerhard
No rush, I just wasn’t sure if I sent it to the right place.
Is it possible to use Freenet on VRS Micro or KVM Micro?
What about CPU usage? Any limits?
Hi DB!
we see no reason why it should not be possible to use the software with our products.
Our products are based on a fair-use policy in a shared system.
If you go too far, we will either bind your server to just 1 core or reduce the available cpu ticks for your vps.
Cheers,
Gerhard
How long does it take from them to activate the order? I completed my order and got an email from them that it could take up to few days?! Indeed strange and unusual registration process!!
My other VPS providers were instant and I had my VPS within few minutes.
Hi Mabada,
we provision within minutes after the order. The only problem is to figure out, who “Mabada” really is to be able to understand what the problem is ;-)
Best,
Gerhard
I guess, that we found your order:
Date: 15. Februar 2012 12:16:58 MEZ
KVM SMART **BESMART** Switzerland
The delivery of the product has taken place at
Date: 15. Februar 2012 12:24:31 MEZ
To: mabada3*****@******.***
This means, that you got your product within 10 minutes after placing the order.
Cheers + good luck,
Gerhard @ EDIS
Always pretty fast when it comes to support your clients.
Kuddos for you. :)
Muito obrigado!
De nada!
Your portuguese is great! :-P
Hi Mabada,
we provision within minutes after the order. The only problem is to figure out, who “Mabada” really is to be able to understand what the problem is ;-)
Best,
Gerhard
I wanted to also note that our French location, starting likely March 2012, will be NOT using OVH but instead a local DC in Paris.
William
That’s refreshing! IPs will be from Edis allocation, correct? :)
Hi Spirit,
yes, will be one of our /24 ranges routed to Paris
see http://zeyuu.net/i/4f2ea3c25ef11316819465.png
Cheers,
Gerhard
@explorer
I’m getting one KVM micro for a start. Is tun/tap allowed on it?
I’ll also place an advance order on a France KVM starter or smart.
A quick reply will be much appreciated.
Nevermind, I have just seen the details and tun/tap is allowed. Sorry, forgot to read all.
In KVM you don’t need to ask to the provider for it. Is like a real computer.
Hi Delirium!
Did you already place an order? We just got one in from a person in Paris, but ordered a VRS SMART and not a KVM micro – so I guess I was not you ;-)
TUN/TAP is possible on all KVM plans – as Yomero already said: these products are like real dedicated servers ;-) (TNX Yomero!)
Cheers,
Gerhard
Not yet, I will in a few hours. Waiting for my paypal password to reset. Oh, explorer, I intend to route traffic through it, can you then help me execute it under kvm? It will be my first time be in the kvm environment.
I suggest you to look for answers in lowendtalkl.com :P
Also there are a lot of tutorials about OpenVPN in Internet. Personally I recommend you the one at the Frantech wiki =P
Ooops freaking typo, lowendtalk.com
oh…I forgot Frantech had a wiki. Thanks!
Hi Delirium,
… and you don’t need any paypal passwords to sign up / order with us.
Invoices will be generated only a couple of days after you order ;-)
Have a nice weekend!
Gerhard
Hi.
Sounds cool.
Is it possible to know in which cases you would disclose personal information about a customer?
Anyway, extra IPs are 1.5 EUR in each location?
Is there an interface for KVM to hard reboot the VPS, load another image etc or is it via tickets?
Thanks!
Hi Carolina!
We only disclose personal information if enforced by a valid Austria court order.
@IP: yes, EUR 1.50 in every location
We offer an interface to reboot/re-install your KVM – custom images are provided by our support (just send a download link) and the images will be added so you can use it yourself any time you need it via the admin-interface.
Cheers,
Gerhard
Been nearly two weeks and the Austria -> UK speed issues still haven’t been resolved. It is the only thing that is holding me back from ordering :(
Pete, sorry for the delayed reply. We’re currently preparing something … William will get back to you within the next hour.
Cheers, Gerhard
Looks like my comment got buried in the LEB spamfilter – Should show up in a few miniutes when someone enables it ;-)
William
Here is it as paste if you’re interested already:
http://paste2.org/p/1913662
William
Sent the email yesterday, did you receive it?
Hi Pete,
we received your email, yes. William will follow up by email until 05:00pm
Best,
Gerhard
Hello i have one question about this kvm package …
Is it possible to install http://www.zeroshell.net/eng/ OS ?
Best regards Domagoj
Hi domagoj,
we are able to provide you with the image, after your ordered.
BUT there will be no guarantee that the image will boot properly.
Best regards,
Gerhard
i ordered micro kvm …. what the hell i’ll give it a try for the price of one beer :) heheheh and well see how it goes ….
Thank you very much for your order. Your beer was already served ;-)
Gerhard
How is the process of upgrading the VRS done in terms of payment? Is it prorated for the rest of the month? How exactly is it calculated?
Depends.
If you i.e. Upgrade 1 day after ordering a Micro to SMART we usualy just delete the old one without billing, else it will be charged normally/prorata. I’m not sure about the exact process, you don’t pay more than expected however.
William
I ordered a KVM package a week ago. It was activated within minutes, seems very stable so far, no reboots, so I’m quite happy with the service. The only thing is I just received my first invoice and you are charging me two months. I assumed the payment would be monthly. Am I missing something? Thanks.
Hi,
Yes, this is normal and noted on the shop site.
The first month is billed for 2 months, after this it is monthly.
Sorry for the inconvinience.
William
Next is RUSSIA (Moscow, Anders Telecom) and SWEDEN (Stockholm (Pionen), Portlane), with FRANCE (Paris, not OVH) coming along aswell, also KVM in UK (Again London, Goscomb).
Future plans include some more distant locations (my alltime favourite Asia likely End of 2012, and some strange countries most people never heard from are also on my list ;-))
If you have any suggestions for ISPs, Countries or whatever (or simply want to chat a bit) you can reach me under william A/T//// edisglobal.com (or william ////A//T/// edis.at) :)
Hi, I placed an order, but I can’t remember it taking me to a payment form. I did receive an email about it being provisioned…
Yes, I had the same issue. It seems they create the invoices manually each certain time. In the meanwhile you will get your server :P
Hi Delirium,
we have an old billing-system that is hardly able to keep-up with the required flexibility VPS products require.
We are about to test different billing systems and evaluate certain options, to implement realtime-billing and more flexibility to the VPS workflows.
The invoice will be sent – definitely – and the payment link as well, but not in realtime.
It happens most likely around 5 to 14 days after you place your order.
Cheers,
Gerhard
Oh, okay…but can I now access the vps? I am a bit confused with the system, I hope I can get used to it. It is primarily German and I don’t read/write German.
I can’t see in the email as to where the control panel for the vps is. I intended to install ubuntu.
If I would know who you are, I could tell you more about the status of your order.
Would you be able to send us a quick mail to office@edis.at with who you are? then we are able to tell you more right away.
Cheers,
Gerhard
so far we did not receive anything. We have no clue who as a client you are … sorry!
Gerhard
I was trying to send an email earlier but I suddenly lost my internet connection. I am sending one now.
Hi!
you should have gotten account credentials to your KVM in Switzerland yesterday night at 08:00 p.m. (CET)
We send it to you again.
Best regards,
Gerhard
Sent you a reply. And thanks.
irc allowed?
absolutely!
cheers,
Gerhard
This guys are worth every single cent. They love what they do and they do it good.
Oh on one of my 10 tb servers ( bandwidth ) I´ve made use of well pver 6 already ;)
Hi guys!
Just in case you did not notice yet … we changed our VPS billing system to whmcs … this means: realtime invoicing, online paypal billing, no more stupid cancellation times, more convenience for you and for us … and, (I almost forgot the mention that) an easy to use shopping cart for our VPS ;-) YEAH!
https://manage.edis.at/whmcs/
Thank you very much to all of you – YOU are the driving force behind these developments ;-)
Cheers,
Gerhard @ EDIS
From your site:
Terms and conditions:
…….
Cancellation notice: 30 days
…….
Ouch! 30 days?
Yeah not most reasonable. It’s just vps not dedicated server where cancellations would be connected with some costs and in case of cancellation client need to know atleast one month upfront that s/he don’t want vps anymore but pay it for next month of non usage anyway. As soon as you pay one invoice you’re basicly forced to pay next one too unless you cancell it at same day as you pay it.
This is an old fashioned type of policy that I hope they change. Now I’m going to have to decide 30 days earlier if I want to go another year with them. I probably will decide much sooner just so I don’t have to worry about falling into the 30 day window where I will be ‘forced’ into continuing even though they cant really force me to paypaling them money.
We don’t have this policy anymore now with WHMCS. It is now 2 days before the INVOICE IS DUE (which, usualy, is the same time when your VPS is due).
However, if you pay by creditcard or bank transfer (so you did NOT recieve a login for our new WHMCS) the 30day policy DOES still apply, for Creditcard this will change once we have our merchant setup and customers transferred to WHMCS, for Bank transfer this will never change.
>It’s just vps not dedicated server where cancellations would be connected with some costs and in case of cancellation
For us it is. We have very specific laws about invoices here, and very specific tax laws – I cant explain detailed here (since giving law advice without being a lawyer is illegal) but it incurrs costs for us in our old system.
>even though they cant really force me to paypaling them money
Yea… can’t force you… that’s what other customers also said while trying to scam us, in the end we always got our money :-)
William
Scam you? Don’t be silly. Not in this case. Example. Customer pay monthly invoice. And if only day, only one day later customer decide that he don’t want or need your vps anymore he will need to pay it another month too. Yes, I know it’s all in your TOS however it’s questionable here who scam whom. Because if you don’t get it as soon as customer pay ONE monthly invoice and at same moment don’t cancel vps customer will need to pay also another month invoice.
Don’t get me wrong, I personally have no issues with this now as you explained how new WHMCS/paypal payments work however forcing some other people to pay TWO MONTHS of vps usage for potential ONE DAY of vps usage is just silly.
If I would be your monthly customer I would cancel vps regulary every month right after I would made payment and before expired period request cancelation removal. Just to be sure that if I decide few days after payment that I don’t want your vps anymore I wouldn’t be forced to pay also another month of vps non-usage..
>Yea… can’t force you… that’s what other customers also said while trying to scam us, in the end >we always got our money :-)
William: are you going to send your lawyer to Mexico to get 1.99 eur out of me if I don’t cancel in time ?
@Dino: I would suggest you send us something proper Mexican to eat and we forget about the EUR 1.99 ;-)
Cheers,
Gerhard
at the end everything is negotiable, but we need to create a contractual framework as a guideline, otherwise we would only have special solutions and special agreements (even more than now)
thanks EDIS for your clarification!
IPv6 available in Austria, also in Switzerland now?
No, only Austria (will likely not change before end of 2012).
William
@Dino Suarez – Yes, why not :D
-William
OMFG! I am in Mex u_u
do you allow the kvm to be used as public proxy server? also can you consider using as proxy server as a valid excuse for ordering additional ip?
Hello,
Yes and no.
Additional Ips are only given out after a check from us and valid RIPE legitimation from you.
We may, or may not, have IPs available.
No more than 3 IPs per VPS total.
-William
Add.: Public proxy services are not allowed in Switzerland.
-William
Seems like sweden is available now. Just ordered a KVM micro :)
Yes :)
-William
Does Sweden has IPv6 and do you have a Test-IP?
Fast setup. Super first impression. Can do/paste tests if anyone wants.
would be highly appreciated ;-)
TNX, Gerhard
I am very interested.
What kind?
(Sorry for late reply)
Any chance you could get ipv6 in Sweden? :) The provider you use is really good with ipv6
so it might be easy to do.
Which provider do they use? Do you have an IP, so I can check it out?
Hi Dennis,
We are hosting with Portlane in Pionen (Bahnhof datacenter) but we are using our own IP-routing and IP-addresses.
You can traceroute or ping 178.73.210.132
Gerhard
Thank you! What’s with the IPv6 question? Want to know it too :-)
IPv6 needs to be realized in all our locations (corrently only available in our HQ in Austria)
We have no ETA yet, but will let you know whenever we know more.
Cheers,
Gerhard @ EDIS
About IPv6:
Austria – Available, /112 per KVM/Dedicated
Switzerland – No support from the DC in the way we need it.
USA – Not available, likely not before Mid 2013.
Sweden – Not available in the way we need it from the DC currently
UK – In process (mid 2012)
France – In process (mid 2012)
The problem is that we need (for our allocation system) a very large v6 subnet – a /48 is not even cutting it which most ISPs cannot provide (or don’t want to).
Besides this we have no reverse DNS in place for it (neither as NS subdelegation nor in our normal rdns system).
It’s shame not to have IPv6 connectivity in modern and so well IPv6 connected DC as “White Mountain” data center. That’s rather rare for Pionen vps provider and major drawback to me.
I totally agree. I’m pretty sure EDIS could get enough ipv6 space from the DC (probably free too) to satisfy the amount of customers who want it. I don’t want a whole block. Just 1 ipv6 address would make the vps so much more useful.
Now, there is everywhere IPv6? How you did that?
I have just bought KVM Smart in the US. I do have 112 IPv6 addresses. I am not entirely sure how to use them. I don’t mind share some with you, if I can. :P
>I totally agree. I’m pretty sure EDIS could get enough ipv6 space from the DC (probably free too) to satisfy the amount of customers who want it.
Yes, but we need it in a specific size and setup for our system – we can’t go around this.
William
What’s about the Netherlands (maybe Leaseweb)? :-)
Is it possible to create a private network across various locations?
I guess only if you have KVMs, you can install OpenVPN
Thanks Yomero. Concreted: Will the traffic be counted across various edis locations?
Surely it will
Is normal traffic going across the Internet
So I hope, sometime there will be the feature “private network” like linode has it.
Linode has it across locations??? I don’t think so :S
http://blog.linode.com/2008/03/14/private-back-end-network-support/
Were not able to send an invoice in a month (in this time the VPS was for a day) but can send you a threat (in german, like that they don’t know not whole Europe speaks german) through KMS in few days. Thank you for you poor service and for making me pay more than triple for a service I evidently didn’t used. Hope not to have bussiness with you anytime soon.
have had a dedicated server with edis, about 4 months, 100% uptime and connectivity, I cancelled because I did not have any use for it any more, the cancellation was quick (not 30 days as mentioned above).
still have two KVMs with them, the same 100% uptime and connectivity.
support is very nice, well especially Gerhard, he is always happy to help.
First of all, I am a newbie. I have just bought a KVM VPS (KVM SMART) with EDIS. This is the second VPS I have ever used in my life. I had an awful experience with another provider introduced by this website.
Anyway, the IO speed at EDIS is quite decent.
~$ dd if=/dev/zero of=test bs=64k count=1600 conv=fdatasync
1600+0 records in
1600+0 records out
104857600 bytes (105 MB) copied, 0.769676 s, 136 MB/s
I quite like their user policies, different regions have different policies. E.g. with respect to IRC servers, Open VPN relay, Open proxy relays. Apparently they allow legal P2P, which means you can download Linux images via torrenting. They even allow TOR relay nodes. I don’t have intention to run any of these. However it is nice to know that their legal departments do think stuff through.
The KVM comes with 2 Ethernet adapters, 1 IPv4 address, and 112 IPv6 addresses (Yes really!) I have no idea why there are 2 Ethernet adapters. I am only using 1. You can assign infinite amount of IPv6 address to one adapter anyway. I suppose some people might put that into good use. I have no idea why one would want to use 112 IPv6 address.
Anyway, personally I think EDIS is great. I highly recommend them. I am quite happy with ditching my old provider.
The people from EDIS might actually read this. I have a few comments.
1. The auto-installation did not work. I requested for Debian Squeeze 64-bit to be installed. The installation failed, I had to go to the server via VNC to sort stuff out. It doesn’t really matter though.
2. The cursor inside the VNC session doesn’t sync with my actual mouse cursor. You can see two cursors in the VNC window. Rebooting/changing installation image did not help. It doesn’t matter anyway.
3. It would be nice if you could put Debian Wheezy’s image on the server. I know Debian Testing is not suitable for “production platform”. However, I am pretty sure there are a few other people who just want to experiment and learn, rather than doing “production work”.
Congrats.
BTW, personally Debian testing works for me in any environment.
Ubuntu is more unstable for me than a Debian testing ¬_¬
That’s because Ubuntu is a rip-off of Debian Testing… Basically Canonical crap-ify Debian Testing, and publish it as Ubuntu. :P
Exactly, welcome to the club xD
You can upgrade to wheezy by modifying your /etc/apt/sources.list and running apt-get update and apt-get dist-upgrade (and rebooting after its all done to load new kernel.)
Note to readers: dont try this on OpenVZ and on Xen it might not be a great idea either.
Yeh, I did just that. It didn’t take very long, since the I/O and network are both faster than my own PC… It is simply…awesome!
Anyway, Wikipedia says this about OpenVZ: “All guests must function with the same kernel version that the host uses.”
I think you can get away with in Xen. You can apparently run Windows in Xen, according to Wikipedia.
This works in KVM, please do not try it in our VRS offerings – Your VPS will die and not be recoverable.
It’s actually /112 IPv6 subnet which means potentially 65,536 available IPv6 addresses for you ;-)
Do you put 112 as your netmask?
I have no idea how to configure IPv6. This is why EDIS is so great. It is not the cheapest – the cheapest ones are all sold out. However, you can’t get a better service with this price. :)
No, Netmask is /48 :)
Also the auto install works but it takes at least 10-12 minutes in Chicago, maybe less at the European locations.
Auto-installed failed me. But as I said, I really don’t care. :P
It is actually a /112 IPv6 – So 65000 IPs.
The 2 IFs are a technical limitation, if you are bored you can bond them or something :p
>The cursor inside the VNC session doesn’t sync with my actual mouse cursor
Typical VNC issue if your VNC window has another resolution than the source, but this can’t be fixed :(
>3. It would be nice if you could put Debian Wheezy’s image on the server.
You are free to request an ISO image to be added to your KVM by mailing support, we do not add autoinstallers however.
What is the time between payment and service activation ? I ask this because i paid for a service , payment was accepted but my vps is still pending.
On Weekdays: A few hours.
On Weekends: Between a few hours and up to Monday – So up to 48hours.
still pending :S i hope monday activate