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HostHatch – 3-year anniversary – 6 great offers in the USA, Sweden, and The Netherlands

Tags: , , , , , , , , , Date/Time: April 19, 2014 @ 7:30 am, by Maarten Kossen

HostHatch_-_SSD_VPS,_VPS_Hosting,_Linux_VPS,_Windows_VPS,_VPS_Server,_10Gbps_VPS_-_2014-04-20_07.33.58Abdullah, from HostHatch, and I have been in touch a while now about this offer. Today I can share with you some very nice offers to celebrate HostHatch’s third anniversary (which was April 11th). Abdullah and Emil wanted to celebrate this big with the launch of new products and two new locations! HostHatch is a registered company in Tampa, Florida, USA. They are known for their owned hardware and transparency about it. You can find some pictures of their hardware on their Facebook page. HostHatch has invested heavily in new hardware, which allows them to offer more resources for the same price as before. They’ve also started offering DDoS-protected IPs in the Netherlands and Los Angeles (USA), with protection up to 20Gbps/8M PPS. In addition to Amsterdam, The Netherlands, HostHatch now also offers servers from Los Angeles, California, USA, and Stockholm, Sweden! Their new nodes are equipped with Intel E5-1650v2 CPU, at least 64GB DDR3 RAM, and the new LSI SAS3 RAID controllers. Servers are backed up weekly. All offers also come with one free Comodo SSL certificate per IP address. Reviews of HostHatch are quite positive. Feel free to share your experiences with them here!

VZ-SSD #1

KVM-SSD #1

VZ-SSD #4

More offers inside. These promotions will end on May 1st.

VZ-SSD #2

VZ-SSD #3

KVM-SSD #2

HostHatch accepts PayPal and Credit Cards (through Stripe). They also accept Bank Transfers on request. Refunds are provided within the first 7 days on the basis that there is a fault on their side (so not for personal reasons or otherwise). Additional IPv4 are $2 each per month and additional IPv6 can be added for free on request. From a look at their ToS: basically, they do not allow anything illegal, or anything that attracts DDoS attacks. For more information, have a read of their Terms of Service and Acceptable Usage Policy.

Network Information

Amsterdam, The Netherlands
Test information: http://mirror.ams.hosthatch.com

Los Angeles, California, USA
Test information: http://mirror.lax.hosthatch.com

Stockholm, Sweden
Test information: http://mirror.sth.hosthatch.com

127 Comments

  1. 256ram + 256vswap Looks good

    April 19, 2014 @ 8:31 am | Reply
  2. Chris:

    The website is full of grammatical errors and the AUP page doesn’t work (it has a bunch of PHP warnings instead of content). I don’t have any experience with their servers, but the website gives me a bad impression.

    April 19, 2014 @ 9:05 am | Reply
    • Chris,

      We just launched our new website. We still have some small changes to make which do include some textual changes – but I cannot find any errors on the AUP page?

      April 19, 2014 @ 4:25 pm | Reply
      • Sorry. I just checked and it does seem that the AUP had some errors earlier today. As I said, we have recently launched our new website and there are still a few tweaks here and there, which are left to do.

        April 19, 2014 @ 4:28 pm | Reply
        • Just one thing you need to fix: That chat popup. Highly annoying. >_<

          Great deals though. Signed up, let's see how things go from there :)

          April 20, 2014 @ 10:38 am | Reply
          • I agree, it’s very annoying. Should be fixed today.

            Let me know if you run into any issues and welcome to HostHatch. :)

            Thanks

            April 20, 2014 @ 1:34 pm
    • nobody:

      And the Checkout page is broken. In the Your Details area, Existing Customer cannot be selected. It is stuck on New Customer.

      Seen with current Firefox.

      April 19, 2014 @ 4:33 pm | Reply
      • You are right. I just forwarded this to our dev and he said he is aware and working on it. In the meantime, you should be able to place an order by logging into the client area first, and then placing the order. Or asking us to create the order for you.

        Thanks

        April 19, 2014 @ 5:25 pm | Reply
      • Thanks for your report and sorry for the inconvenience, this has been fixed now! :)

        April 19, 2014 @ 6:37 pm | Reply
      • It is fixed now.

        April 19, 2014 @ 6:53 pm | Reply
  3. NBO:

    Bitcoin?

    April 19, 2014 @ 10:06 am | Reply
  4. Got anything with 4 cpu cores? 1 isn’t much.

    April 19, 2014 @ 4:12 pm | Reply
  5. Thank you for posting this offer, Maarten. We really appreciate it!

    We’re very excited about the new plans, the new website, the new locations, and more. A lot more! :)

    April 19, 2014 @ 4:37 pm | Reply
  6. add_iT:

    Where is you host ddos protection?

    April 20, 2014 @ 12:29 am | Reply
    • add_iT:

      And please explain to us how is your ddos-protection work

      April 20, 2014 @ 1:20 am | Reply
      • Our DDoS protected IP addresses can protect up to 20Gbps / 8M PPS attacks. We have the protection tunnelled from Staminus in Amsterdam and Los Angeles both. There is a difference of 2-3ms latency which in my opinion is very good.

        We plan to add a knowledgebase to our new website in the upcoming 2-3 days – so we will have fully detailed information there.

        Thanks

        April 20, 2014 @ 6:16 am | Reply
  7. Upstage:

    Got a shell with them in .nl for 8 months now, very stable, good performances.
    Recommended host/provider :)

    April 20, 2014 @ 1:10 am | Reply
    • Thanks Upstage! Let us know if we can help with anything any time. :)

      April 20, 2014 @ 6:20 am | Reply
  8. David:

    I have been on HostHatch and remember these very nice guys. Abdullah prepared me special offer, it was year or two ago. Support is professional and fast and their administrators are top. I would be glad to back to HostHatch, but for hostings I’m paying by Bitcoins now. Abdullah, do you think it’s possible to add the Bitpay.com gateway – they will provide the WHCMS plugin and users are paying BTC, you’re getting USD – and all sides are happy! :-) Cheers!

    April 20, 2014 @ 3:00 am | Reply
    • David,

      Thanks for your kind words. We would be happy to have you back with us.

      Unfortunately we do not plan to accept BTC at this time. I’m very sorry.

      April 20, 2014 @ 6:27 am | Reply
  9. Sweden for under $20/year? Yeah, I’ll have a crack at that.

    April 20, 2014 @ 1:31 pm | Reply
  10. Nils:

    This is really the best vps hosting company i ever bought from! Really amazing —> http://www.speedtest.net/result/3450839591.png

    April 20, 2014 @ 2:59 pm | Reply
    • Oh wow! Looks like we missed something with the network speed limitation for the containers on the new plans :) I will look into that. We usually restrict each VPS to 1Gbps to make sure everyone can enjoy good network speeds.

      April 20, 2014 @ 7:32 pm | Reply
  11. Ray:
    April 20, 2014 @ 5:16 pm | Reply
    • Hi Ray. We are already working on changing the geolocation info in RIPE and with MaxMind, it’ll be fixed shortly. Sorry for the inconvenience.

      April 20, 2014 @ 5:57 pm | Reply
      • Just an update on this – as you can see, it is updated to Sweden with RIPE now. We’ve contacted the third parties and it should be fixed everywhere within the next few days.

        April 22, 2014 @ 1:06 am | Reply
  12. Tim:

    Do you support TUN/TAP (basically VPN tunnels)?

    April 20, 2014 @ 7:46 pm | Reply
  13. Sugavanas:

    anniversary-VZ4 for vz-ssd #4 doesn’t work, can you check on it please ? It says, : # The promotion code entered has already been used # but the proce is still 15 USD

    April 21, 2014 @ 3:58 am | Reply
    • Please give it another try now.

      April 21, 2014 @ 9:00 am | Reply
      • Sugavanas:

        is there more available. I ordered 2 servers with you and i delayed the payment a day as i had some problem with my old hosting company.
        I want to order them back. My name is in your clients list please check it and make the order or activate the coupon back so i could order

        April 23, 2014 @ 12:39 pm | Reply
        • Please send in a ticket if you have not already, we’ll take care of this for you shortly.

          April 23, 2014 @ 3:35 pm | Reply
          • Sugavanas:

            Ok, will do ;)

            April 23, 2014 @ 3:42 pm
  14. Ishaq:

    Amazing provider. Great plans, servers, and support!

    April 21, 2014 @ 6:45 am | Reply
  15. wrox:

    Those guys provide a top notch service. I use their Sweden location, and it has been working great so far. Support has helped me far more than expected, both with troubleshooting (as one IP wasn’t working) and with a custom package.

    Thank you, so far! Hope you keep this level of service and server/network performance up, because as of now, there is nothing I can complain about.

    April 21, 2014 @ 4:33 pm | Reply
    • Thanks wrox, we appreciate the kind words and I’m glad we were able to resolve the IP issue for you!

      April 21, 2014 @ 5:59 pm | Reply
  16. WhiteWolf:

    Where can i rebuild my VPS to antother OS? i can’t find the option!

    April 22, 2014 @ 12:29 pm | Reply
    • You can login to SolusVM at vps.hosthatch.com with the access details in your welcome email :)

      April 22, 2014 @ 12:39 pm | Reply
      • WhiteWolf:

        Sry there written The Username You Entered Could Not be Found on Our System! but in the welcome email is written that the login name is my email adress

        April 22, 2014 @ 12:45 pm | Reply
        • Please see the details in the “VPS ready” email. Not the one you got when you created the account.

          Thanks

          April 22, 2014 @ 1:08 pm | Reply
          • WhiteWolf:

            Thx for the Great Support!

            April 22, 2014 @ 1:12 pm
  17. Tim:

    What do you do when a user hits the bandwidth limit? Throttle?

    April 23, 2014 @ 5:22 am | Reply
    • By default, the VPS is completely stopped. But you can ask us after or before it is stopped (i,e until some bandwidth is still available) to either limit the port to 10 Mbps for the rest of the month or purchase more bandwidth for $3 per TB.

      April 23, 2014 @ 6:43 am | Reply
  18. Chandra:

    Nice deal! Signing up today and looking forward to trying you guys out. Cheers :)

    April 23, 2014 @ 6:33 am | Reply
    • Thanks and welcome to HostHatch! :)

      April 24, 2014 @ 12:17 am | Reply
      • Chandra:

        Ordered yesterday and received my details immediately. Was able to login and configure my server with absolutely no issues and great speed too :) So far excellent. Thank you!

        April 24, 2014 @ 3:46 am | Reply
  19. HWAYS:

    I am really impressed right now. The KVM activation was instantly, the I/O is really great and my website is overall very fast. I installed VestaCP over it and had no issue in moving it to the new home.

    Abdullah answered my very quickly over chat (i just wanted to tell him Thank you as I had no issue).

    April 23, 2014 @ 8:14 am | Reply
  20. Rafa:

    Is it true you offer a free SSL for each IP? and yearly-renewed? thanks

    April 23, 2014 @ 8:18 am | Reply
    • That is correct.

      April 23, 2014 @ 3:36 pm | Reply
      • Sugavanas:

        Is it for yearly payment or monthly payment ?

        April 23, 2014 @ 3:58 pm | Reply
        • Any payment, the SSL stays active as long as you have the service with us.

          April 23, 2014 @ 4:08 pm | Reply
          • Rafa:

            That sounds great. Thank you

            April 23, 2014 @ 4:27 pm
          • Sugavanas:

            How do I get it from you ? I have 2 vps from you, so can I get two ssl ?

            April 24, 2014 @ 8:12 am
          • blacky:

            How can a free SSL be ordered?

            April 24, 2014 @ 7:24 pm
  21. Hi
    Do you accept sign up from Iran?

    April 23, 2014 @ 11:45 am | Reply
    • We are not allowed to because of the US sanctions. Sorry. :(

      April 23, 2014 @ 5:32 pm | Reply
  22. Ticsoft:

    VZ-SSD #4 promotion is sold out, redeal plz.

    April 23, 2014 @ 3:46 pm | Reply
    • I’ve increased the limit a bit more, please make sure you get your order in before it ends. Thanks!

      April 23, 2014 @ 5:35 pm | Reply
  23. I’ve signed up a few days ago. The VPS was setup instantly and it performs very well with regard to network and disk speeds, as far as I have been able to test it.

    I did run into trouble running Shorewall (and using iptables in general), and it wasn’t immediately clear why this was to both myself and their support staff. However they kept on the issue until it was fully resolved. Friendly replies, no assumptions made by them, and they’ve got it fixed. Kudos to Emil!

    Very satisfied.

    April 23, 2014 @ 5:27 pm | Reply
  24. Nils:

    Best hosting on the planet!

    April 23, 2014 @ 7:45 pm | Reply
  25. I can recommend HostHatch, their customer support is very friendly and fast! :)

    April 24, 2014 @ 3:55 pm | Reply
  26. To get the SSL, please send a ticket to technical support.

    Thanks

    April 24, 2014 @ 8:17 pm | Reply
  27. cody:

    Slick site and the deals look nice. Too bad I missed out on the VZ-SSD #4.

    April 25, 2014 @ 12:47 am | Reply
  28. I’ve decided to purchase a vps in Sweden and try Hosthatch again :)

    April 25, 2014 @ 11:52 am | Reply
  29. Here’s a small benchmark of my sweden VPS.

    initd@stockholm:~# wget http://akamaras.com/bench.sh -O – -o /dev/null|bash
    CPU model : Intel(R) Xeon(R) CPU E5-1650 v2 @ 3.50GHz
    Number of cores : 3
    CPU frequency : 3500.152 MHz
    Total amount of ram : 1024 MB
    Total amount of swap : 1024 MB
    System uptime : 3 days, 15:14,
    Download speed : (30.6MB/s)
    I/O speed : 1.3GB/s

    And as always, because it’s Hosthatch – 100% recommended!

    April 25, 2014 @ 6:37 pm | Reply
  30. Justin:

    Great VPS. I took a chance when I saw the VZ-SSD #4 and subscribed. The speed is great, setup was quick and the service has been very fast. This is exactly the kind of VPS I have been looking for. Thanks HostHatch!

    April 25, 2014 @ 10:21 pm | Reply
  31. david:

    hello, i select VZ-SSD #4 and enter promotional code, but error: ‘# The promotion code entered has already been used #’ why? not available? thanks!

    April 26, 2014 @ 12:52 am | Reply
    • Please send me an email, abdullah@ – thanks! :)

      April 26, 2014 @ 6:56 am | Reply
    • Same here
      Fix your codes, we shouldn’t have to send you an email to get a promo code working

      April 27, 2014 @ 7:56 am | Reply
      • True – as the coupon has been fully used (read posts above) – we have no obligation to provide this pricing for new customers any longer. I said to email me to the person above to still give him the deal, but I did not ask you to email me.

        April 27, 2014 @ 7:11 pm | Reply
  32. Looks good, but the offer is, as always, too good to be true
    Trying to use the order links, with codes gets you $15/month, NOT $7/month for the #2 products
    Too bad, was looking for a couple more throwaway monitoring boxes.

    April 27, 2014 @ 7:58 am | Reply
    • Please read my comment above and I would really recommend that you take a few minutes to read the posts before blaming someone – sorry but that specific deal is sold out. :)

      Thanks!

      April 27, 2014 @ 7:13 pm | Reply
      • This is bait and switch, nothing more.
        You advertise, then suddenly make the code invalid. yeah, that’s not on the customer, that’s on you

        April 27, 2014 @ 9:05 pm | Reply
        • Okay, Tom. I believe ‘suddenly’ and 7 days is a big difference, though – but I guess you are the more educated one here so I might be wrong. When Amazon has 50% off on something for a limited time, they are doing “bait and switch” I suppose – good thinking! :)

          I am going to add a few more uses for the coupon as a lot of people have been asking but please do not order from a “bait and switch host”, which you say we are. Thanks and good day to you.

          April 27, 2014 @ 9:15 pm | Reply
  33. Jian Tao Teng:

    你们接受BITCOINS (BITPAY)?

    April 27, 2014 @ 8:28 am | Reply
  34. I’ve added a few more uses for the VZ 4 coupon – this is the last time I am going to be able to do this. Please make sure you grab a VPS quickly :)

    Thanks!

    April 27, 2014 @ 9:21 pm | Reply
  35. Internetuser:

    good provider, fast respond as always
    even ssl goodies they deliver very fast thanks email and abdullah :)

    any plan accepting payza?

    April 28, 2014 @ 1:30 am | Reply
    • Thanks! Did you mean Emil? A lot of people call him “email”, haha :)

      We don’t any plans to accept Payza at the moment.

      April 28, 2014 @ 8:08 am | Reply
  36. typo cvv:

    hello, i have typo entered cvv number, i send you a ticket (Ticket #239022) and could i use my card to pay that order. thank

    April 28, 2014 @ 3:43 am | Reply
  37. TeeDev:

    Abdullah, thanks for opening up more VZ-4 offers (yet again). I just ordered one, much appreciated!

    April 28, 2014 @ 5:01 am | Reply
  38. Angelos:

    I would like the VZ-4 offer too please!

    April 30, 2014 @ 11:22 pm | Reply
  39. Noel:

    Too bad, really like the config of VZ-SSD #4 and the special discount. Guess it’s too late. Will keep an eye in the future if such promotion comes back since the coupon seems no longer work. Just stumble on this while looking for a vps.

    May 3, 2014 @ 12:55 am | Reply
  40. Hi guys,

    Sorry for the late response here. The above promotions have expired but please feel free to email sales@ or keep a look out at LEB/LET for new ones.

    Thanks

    May 3, 2014 @ 8:29 am | Reply
    • K Chandra:

      Hi Abdullah. I had purchased a VZ-SSD #4 from you last month with your promo offer and really like the server so far. Would very much love to get a second one at this offer. I’ll send an email, hopefully you can set me up something, I’d much appreciate it :) Thank you

      May 6, 2014 @ 1:32 pm | Reply
  41. Hello Abdullah,

    So interesting with VZ-SSD #4 plan that i consider to moving my site to your service.
    Still have plan for discount in future ?

    Thank you

    May 14, 2014 @ 1:10 pm | Reply
  42. Olala:

    The coupon code “anniversary-20” for KVM-SSD #1 does not work.
    It says “The promotion code entered has expired”.
    Is there 256MB on KVM plan?

    May 15, 2014 @ 7:27 am | Reply
  43. Mustafa Sarmadawy:

    Abdullah

    I live in norway and very interested in the VZ-SSD #4 that had the coupon code: anniversary-VZ4
    Is it possible for you to add one more on that coupon for a vps in sweden?

    May 15, 2014 @ 11:48 am | Reply
  44. captainfreeky:

    Can p2p server like Dc++(non private) be host?

    May 17, 2014 @ 10:17 am | Reply
  45. Just noticed all the comments here – please email sales@hosthatch.com for any questions instead of posting here :)

    Thanks!

    May 19, 2014 @ 6:31 pm | Reply
  46. fatmike:

    Expired..

    May 28, 2014 @ 6:05 pm | Reply
  47. ААА:

    Be careful. There are no refunds!. My vps was down (they had some problems with disks), I canceled my membership after 4 days, but they refused to make a refund.

    June 17, 2014 @ 6:32 pm | Reply
  48. Mohsen:

    Every thing looks awesome expect the ssd space. Only 5GB for KVM-SSD #1 !!!

    July 16, 2014 @ 10:15 am | Reply
  49. Flitterkill:

    Grabbed two of the #4’s and combined them into a Los Angeles #6 (4 core, 4 gig Ram, 80 gig SSD) for $14 a month for a Minecraft server. Never down and always awesome since we punched out ticket in April.

    July 20, 2014 @ 4:48 pm | Reply
  50. Qi:

    Avoid!!!!
    Used this for several month, machine dow twice, network down several times.
    Tech ticket is 24×7, but it might take 12 hours for them to reply.
    Not a happy user, migrating out.

    July 30, 2014 @ 3:21 am | Reply
    • Qi:

      Lost access to the VPS for 3 full days now, tech supporting is not responding the ticket.
      Worst VPS ever.

      August 1, 2014 @ 4:17 pm | Reply
      • TeeDev:

        Are you not able to reach your server using the serial console in your Hosthatch control panel?

        August 1, 2014 @ 4:38 pm | Reply
        • Qi:

          I certainly tried, but not working. Now, it is more than 72 hours since last time I have access to the VPS.

          “I can see your server is on and responding to ping, I will see what I can find from the inside to why it is not accepting SSH connections, please stand by.”

          That is the last time tech support replied me, which is about 30 hours ago. No update ever since, despite I update the ticket asking for update. It looks like I was talking to myself in the support ticket.

          You should feel lucky there is no major issue with Hosthatch for you, but, will you be lucky for ever? Does the service your deployed on the VPS, and the data on the VPS completely rely on your luck? Please think twice and move out asap.

          August 1, 2014 @ 8:58 pm | Reply
          • TeeDev:

            I feel your pain QI, sorry to hear it. You may think I’m mad but here’s what I have done.

            I have about 30 or so customer sites on various low end VPS services and I now have a select handful of trusted suppliers (RamNode, Prometeus, Hosthatch, Chicago VPS (yes!) and Forthcloud).

            However, I also have a redundant 4 core 2GB RAM, 100GB HDD server (another LEB offer for which I pay $40 annually) and I have all the sites also configured on that redundant box. Every 3 hours each site rsyncs file changes to its mirror on the redundant box and I have a script which also exports then imports the MySQL dbs for each site on to the redundant box over ssh.

            Any time a provider’s node is down for more than a couple hours on the live box with no reasonable fix time in sight, I switch DNS (3600s TTL) to the redundant box. Call me mad but it has saved my face with clients on several occasions. As I have standardised with a handful of reliable providers now it rarely needs doing but still I have this automated process always running just in case. For $30/year it’s a massive massive piece of peace of mind.

            When it last happened it took the provider 4 days to bring their node back up but my client only had 3 hours of downtime. Obviously in that time I had already fully moved the site to another provider.

            Do you think something like that could help you? After all, if we’re dealing with low end boxes we have to accept that sometimes things are gonna go badly wrong. It’s up to us to mitigate that as far as we can.

            August 2, 2014 @ 2:23 pm
  51. Dave:

    AVOID LIKE HELL!! As above guy mentioned, entire server down for over a day. No 24/7 support, unable to login to vps, can’t reboot, can’t access files, nothing! It happened earlier this month too but they got it back online after almost 12 hours of downtime. Should have seen the writing on the wall and quickly moved back then. Have VPS’s with several other providers and never experienced this sort of downtime, now nearing 2 days. Crazy!

    July 31, 2014 @ 4:24 am | Reply
    • TeeDev:

      I have a server with them in NL (74 days up) and one in SW (56 days up), no problems. I consider them as solid. They did have some problems with equipment about 10 weeks ago (74 days) but they communicated well with several email updates explaining the cause and ETA for hardware replacement etc. They proactively offered credit for downtime. I also find their response times very quick. So these reports are very inconsistent with my experience.

      What locations and nodes are you on?

      August 1, 2014 @ 4:35 pm | Reply
      • Dave:

        LA Nodes. Downtime now over 3 days, Can’t access anything!!

        I think Qi said it well

        “You should feel lucky there is no major issue with Hosthatch for you, but, will you be lucky for ever? Does the service your deployed on the VPS, and the data on the VPS completely rely on your luck? Please think twice and move out asap.”

        I can’t imagine any decent host taking such a lax attitude with clients. You’d expect issues resolved within 24 hours, especially when they advertise 24/7/365 support!

        August 2, 2014 @ 5:32 am | Reply
        • TeeDev:

          Damn! Sorry dude. See my response to QI above. Maybe food for thought….?

          August 2, 2014 @ 2:24 pm | Reply
          • Dave:

            Thank you TeeDev, i read your reply to Qi about your redundant solution. It’s really wise of you, and clearly you’ve thought of these kinds of issues ahead of time! I’ll dig deeper and try to set something up like your suggestion. Sure will take away a lot of headache. Thank you again! Also I’ll be honest Host Hatch have been very good since last year, barely any down times and super fast server, It’s just this month we started having issues, but they have been good. Sorry for my heavy reaction.

            August 3, 2014 @ 5:05 am
  52. Hi Dave and Qi,

    Please allow me to apologize for these delays you have faced. If you have been with us for a few months, you would know that this is not our normal service. I was not working for the past week (along with a few other of our staff) because we had religious holidays.

    When SSDNode8 crashed, I was made aware of the situation and was told that it was being taken care of. However, a lot of tickets were not responded to and were not updated. I saw the Facebook posts by some of our customers and these Lowendbox comments today and I accept complete responsibility for this. Some people were not responded to even after 30 hours. I wish we could go back and and change how this situation was handled and believe me, I will make sure this doesn’t happen again.

    I would really appreciate if you could send me an email to abdullah@hosthatch.com – I will make sure any issues you have pending are taken care of you are are heavily compensated for the issues above.

    August 2, 2014 @ 5:16 pm | Reply
  53. Matritos:

    So I signed up with a KVM-SSD #2 in NL, without any promotions, and I received an email with the VPS instantly after I completed the payment.

    I checked the IP and it was not pingable. So I decided to try reinstalling the machine through Solus just to be sure – it didn’t help. So I filed a ticket, informing the staff about the problem and I started waiting.

    In the meantime I checked the routing of the IP and I found that my ISP, along with a server in the US, and a server in Asia, route the IP in the US … which is really weird since I ordered a VPS in the Netherlands.

    It has been more than two hours now and no one has even posted a short reply in my ticket to let me know that something is being checked. It doesn’t seem that they have 24/7 support as they advertise.

    August 10, 2014 @ 1:07 am | Reply
    • Matritos:

      24 hours now and still neither a reply from HostHatch, nor the VPS I paid for is online …

      August 10, 2014 @ 11:40 pm | Reply
  54. SCAM from HostHatch! They STEAL MY MONEY after pre-payment for 6 months!
    I deposited in Advance to my HostHatch account a 6 month pre-payment, incl. the cPanel option, so that when the invoice arrives, my websites and service won’t be interrupted.
    HostHatch, by mistake, suspended my account because no invoice was generated.
    I contacted them, they apologised and re-activate my account, BUT now all my websites were not working, my DNS was not resolving as it was before.
    I asked them politely either fix or refund me because I don’t know how to fix deal with it.
    They said I should pay another company that they recommend to fix it for me, because for this price they only provide hardware, not support.
    Since it’s been less than 7 days from my payment/billing cycle, I asked them for a refund. On top of that they never wish to help, like most other hosting providers do. I pay 30$ per month for a VPS including a cPanel (a 6 month pre-payment), I believe at least I should get some support, especially when the problem started after they, by mistake, suspended my account after which all my sites don’t work!
    I Canceled my service for which I prepaid through my Control Panel, so they know that I am not using it since I am asking for a refund in which they replied: “Submitting a cancellation request is not the channel to request for a refund, this is your choice to cancel your service immediately (early) or at the end of the billing period (the end).”
    So now I prepaid for 6 months then canceled after few days and they keep all my money. Do you guys believe is right to treat your customers this way? Any Recommendation guys you can give me or to them regarding this situation?

    March 2, 2015 @ 7:13 am | Reply
    • I already used their KVM VPS for a while.
      Their support is very slow, around 24 hours to order get actived. Also if you purchase belongs with cPanel license, you can see your cPanel license is expired even you already paid for it!
      I don’t think I will come back with them, but their hardware are good :)

      May 18, 2015 @ 6:45 am | Reply

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