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Neosurge – $16.95/Year 128MB Xen VPS in Chicago & San Jose

Tags: , , , , Date/Time: October 20, 2012 @ 5:05 pm, by Chief

Brian from Neosurge is offering a discount on their “Starter VPS” package with a further discount than what was listed back in August and 5x the bandwidth.

Neo-1 VPS(Unmanaged)

  • 128MB RAM
  • 128MB Swap
  • 5 GB Diskspace (Raid 10 Array)
  • 1000 GB Bandwidth
  • Xen/SolusVM
  • IPv4: 1
  • $16.95/Year (Order Link)

Neosurge has been around for 10 years as a provider and started listing on LowEndBox back in 2009, overall feedback since their first listing has been positive. They accept payments via Paypal and Google Checkout, Neosurge’s Terms of Service is quite clearly set out so take a read prior to signup. Partial month refunds are not offered, however refunds on unused months are granted. Their servers are located in both Chicago and San Jose, with your choice of provisioning location for this offer.

Test IPS & Test Files
Chicago: 
chi01-spd.neosurge.com
IP: 67.202.109.10 | 100 MB

San Jose:
ca01-spd.neosurge.com
IP: 216.172.132.103 | 100 MB

86 Comments

  1. soda:

    san jose location => egihosting.com
    chicago location => steadfast datacenter (steadfast.net)

    —–
    can we use torrent? adult content permitted? and how about irc ?

    October 20, 2012 @ 5:42 pm | Reply
    • LowEndCriticus:

      Sigh, reading isn’t hard.

      Right from the ToS:

      […]
      “All services provided by Neosurge Web Solutions may be used for lawful purposes only. Transmission, storage, or presentation of any information, data or material in violation of any American law is prohibited. This includes, but is not limited to: copyrighted material, trademark, intellectual property, material that promotes any illegal activity, or material protected by trade secret and other statutes without proper authorization. Neosurge Web Solutions will comply with all requirements of all Federal and State laws and regulations and will comply with orders of any court of competent jurisdiction or regulatory agency with authority over Neosurge Web Solutions or its business. The subscriber agrees to indemnify and hold harmless Neosurge Web Solutions from any claims resulting from such compliance or the use of the service which damages the subscriber or any other party.

      Examples of unacceptable content include, but are not limited to, the following:
      […]
      -Torrent files and trackers that facilitate the download of any materials included in this list.
      […]
      Neosurge Web Solutions strictly prohibits the running of IRCd, eggdrop, or other IRC related scripts, programs, or bots from shared hosting, reseller, and VPS accounts. Such scripts, programs, or bots are allowed on dedicated servers and colocated systems as long as they are not connected to one of the major networks and are not targets for DDoS or similar attacks. If you are running such scripts, programs, or bots you take full responsibility for any and all costs that may be involved in resolving such an attack, with a minimum fee of $50 per incident.”

      In other words, the usual case of ISP’s based in DMCAland:

      You could only torrent the homemade intimate moments of you with your (ex)friend, containing a non-trademarked / patented sex position, and don’t talk with your friends about it over IRC, but over MSN/Skype instead, because the FBI/CIA-officers want to fap on the captured talk.

      October 20, 2012 @ 7:34 pm | Reply
  2. craigb:

    The feedback on the August listing seems very mixed to me – quite a few comments about unanswered tickets and downtime. It does appear they made efforts to put things right after some delays.

    October 20, 2012 @ 6:07 pm | Reply
    • JP:

      After 2 months maybe? Thankfully I got my refund from paypal. LEB quality has gone down for sure – saying “overall positive feedback” on this offer, when previous offer left many feeling cheated.

      October 27, 2012 @ 12:07 pm | Reply
  3. Does anyone have benchmark for this provider? This offer seems too good to me :D

    October 20, 2012 @ 6:20 pm | Reply
  4. Joe:

    Have you renewed your SSL cert?

    This, and the fact that you emailed my initial password, were the most worrying points about signing up for NeoSurge service.

    From what I recall, my VPS is in the Chicago datacenter: it seems like the San Jose one had big issues, but I haven’t had any problems at all.

    October 20, 2012 @ 10:48 pm | Reply
    • Jevermeister:

      Ordered a VPS too.
      The email with my initial password scared me a bit and that your SSL certificate should be renewed since mid-april.

      I chose chicago, chicago is listed in my VPS details but the routing and displayed host says san jose?!
      Already wrote a ticket.

      October 20, 2012 @ 11:09 pm | Reply
      • Joe:

        Hey, just to clarify, I had signed on with the first promotion, so I’m not sure if things changed.

        I’m also not sure if there’s some kind of masking going on, where both datacentres identify as being in the same location. As long as I’m not suffering from outages I really don’t mind. I have seen 0 downtime, and my system also reports 0 downtime, so I’m very happy. (I bought it back in late august)

        October 20, 2012 @ 11:12 pm | Reply
      • Jevermeister:

        Regarding performance:

        wget -O /dev/null cachefly.cachefly.net/100mb.test lists 26mb/s

        updating packages from http://mirror.steadfast.net (which is located in chicago, thats why i’ve chosen it)
        Fetched 43.4 MB in 47s (910 kB/s)

        updating packages with apt seems to be a magnitude slower than my usual edis VPS in switzerland but still ok. planning to use it as an VPN host :)

        October 20, 2012 @ 11:14 pm | Reply
      • SSL has been rewened.

        October 23, 2012 @ 11:37 pm | Reply
    • The SSL certificate has been renewed.

      October 23, 2012 @ 11:37 pm | Reply
  5. After I finished paypal payment, the website now is 501 error.

    October 21, 2012 @ 6:17 am | Reply
    • When I login, the page is 501, and change to another brower, or clear the cookies, the site go back OK.

      October 21, 2012 @ 6:24 am | Reply
  6. fangy:

    I don’t quite understand why they do not provide 32bit OS templates.

    As for 128MB of RAM, using 64bit OS is a bad idea.

    October 21, 2012 @ 11:04 am | Reply
    • 32 bit templates are being added again this evening. We cleaned out all of our templates to remove those with bugs and those that were no longer being supported.

      October 23, 2012 @ 6:18 am | Reply
      • Shiwun:

        Only CentOS 32 bit?

        October 24, 2012 @ 1:03 pm | Reply
        • Other templates are being added as well. The rest should be fully tested and available by the end of the day today.

          October 24, 2012 @ 4:20 pm | Reply
        • fangy:

          Today is Oct. 30.

          However, I can still only see centos x86 template. No debian x86, nor ubuntu x86.

          October 30, 2012 @ 5:54 am | Reply
      • fangy:

        Now Nov. 6th.

        A whole week has passed, no x86 template yet.

        November 6, 2012 @ 8:31 am | Reply
  7. justin:

    I bought a yearly one from them in August, and it has been down for almost two months till now. I thought they would go to the dead pool soon, but now they are advertising again here!

    October 21, 2012 @ 11:20 am | Reply
  8. Bit:

    I order two: one in Chicago and the other in San Jose.

    When looking at the activation email (with the server/CP details), the IP addresses for both look to be in the same pool (their sequential). In the CP it shows that the Chicago VPS I ordered is on ca01svr01, and the San Jose one is on ca01svr02.

    Also in the CP it states: Xen PV – no HVM?

    Looking at the OS install options, any chance for Arch Linux or FreeBSD to be made available?

    October 21, 2012 @ 11:34 am | Reply
  9. j0bb13:

    I bought this yearly, they did provide it (Lowendbox exclusive – Lowendbox Exclusive Chicago). Only one little problem. The VPS doesn’t have an internet connection. Makes this kinda useless…
    I can get to the box via the control panel, but since their email stated SSH I can assume it is supposed to have an internet connetion..

    Made a ticket, no response in the past 10 hours (yes, I know it is sunday).
    So far I can’t recommend this host.

    October 21, 2012 @ 7:13 pm | Reply
    • j0bb13:

      Did get a response, it’s an awesome one.
      “Have you tried reinstalling the OS?”

      Funfact: The VPS didn’t have an OS installed when I got it, but even with OS there was no internet connect.

      I requested a refund just now. We’ll see what happens.

      October 22, 2012 @ 2:07 pm | Reply
  10. Swordfishbe:

    Keep away!!! No reply on tickets!

    October 21, 2012 @ 9:29 pm | Reply
  11. ping 216.172.132.103
    Request timed out.

    October 22, 2012 @ 7:51 am | Reply
  12. 0 Available,We can’t buy it anymore?

    October 22, 2012 @ 8:00 am | Reply
    • Sonic:

      Out stock :D
      I order 1 slot 4 days ago, pay ~20$/yearly :(

      October 22, 2012 @ 1:53 pm | Reply
    • Dino Suarez:

      Consider yourself lucky!

      October 22, 2012 @ 3:24 pm | Reply
    • San Jose stock has been replenished.

      October 22, 2012 @ 11:14 pm | Reply
  13. jwrm22:

    San Jose is down.. again…

    October 22, 2012 @ 4:12 pm | Reply
    • Sonic:

      Right, my vps is down now!!

      October 22, 2012 @ 4:14 pm | Reply
      • Jevermeister:

        My VPS in chicago seems to be down too….

        October 22, 2012 @ 5:02 pm | Reply
        • jwrm22:

          It seems to be fixed for now… Its just annoying…

          October 22, 2012 @ 7:15 pm | Reply
        • We haven’t had any downtime in Chicago in quite some time. Please open a helpdesk ticket to determine what the issue is.

          October 22, 2012 @ 11:12 pm | Reply
  14. Bit:

    Both of my VPS’s are also down.
    One will not boot, you click on the boot button, it shows online for a bit then gose to offline.
    The other is stated as online in the CP, but I can’t get access to it, via ping or ssh.

    Or using traceroute at the following sites:
    http://www.net.princeton.edu/cgi-bin/traceroute.pl
    http://www.cogentco.com/en/network/looking-glass

    Note to Admin:
    Any eta on my lowendtalk.com account (same username) setup?

    October 22, 2012 @ 6:22 pm | Reply
    • Do you have an open ticket? There are no known issues right now.

      October 22, 2012 @ 11:09 pm | Reply
      • jevermeister:

        Opened a ticket about 22 hours ago. No reply till now.
        My chicago vps was located in california. Got a new one in chicago ~24 hours ago but cant bring him online. Reinstalled, rebooted, tried to reach it via serial console. Sorry, even if this a good offer it simply should work after ordering.

        October 23, 2012 @ 7:05 am | Reply
        • Bit:

          What OS are you using.

          I had problems with CentOS 6, I’ve just installed Debian 6 on both, and they both come up. I can ping them and ssh to them now

          October 23, 2012 @ 7:31 am | Reply
      • Bit:

        I’ve opened a ticket but I’m not too worried about the VPS’s right now.
        I just took on 4 others (at other providers) and have a backlog that I need to setup and configure as well.

        Suggestion: Can 32 bit OS versions be made available. For the amount of resources available on the plan – 64 bit is a waste.

        October 23, 2012 @ 7:27 am | Reply
        • CentOS 32bit has been enabled. The other OS’s are being implemented right now as well.

          October 23, 2012 @ 8:41 pm | Reply
    • All of these issues were resolved.

      October 25, 2012 @ 8:16 pm | Reply
  15. jevermeister:

    Tried debian 6.0 and ubuntu 10.04 & 12.04

    Used diskspace is always 138.x mb. My first VPS in CA used about 776mb for ubuntu 12.04. Something is wrong here.

    October 23, 2012 @ 8:34 am | Reply
    • Bit:

      My install of Debian 6.0 shows: 797.5 MB of 5 GB Used / 4.2 GB Free

      default install results in:

      root@vps:~# df -h
      Filesystem Size Used Avail Use% Mounted on
      /dev/xvda1 5.0G 798M 3.9G 17% /
      tmpfs 60M 0 60M 0% /lib/init/rw
      udev 47M 32K 46M 1% /dev
      tmpfs 60M 4.0K 60M 1% /dev/shm

      October 23, 2012 @ 11:42 am | Reply
      • Jevermeister:

        Tried CentOS, Debian, Ubuntu, different network cards, rebooting etc.
        Every time Status Offline, no access via serial console (host not found after logging in).

        Hope that Brian identifies the problem in the next hours, as it is offline for nearly two days.

        October 23, 2012 @ 1:32 pm | Reply
        • Sonic:

          Which node your vps located on?

          October 23, 2012 @ 2:41 pm | Reply
        • Jevermeister:

          vps08 aka vps08.neosurge.com

          The vps host seems to be online as i can reach their terminal server. Trying to login by serial console throws me out with a message “vm40XX” cannot be found.

          October 23, 2012 @ 5:11 pm | Reply
        • Please be sure that you have a ticket open. We’re resolving any and all issues that arise.

          October 23, 2012 @ 8:41 pm | Reply
        • Jevermeister:

          Ticket ID #540024

          http://www.abload.de/img/neosurge1ws51.png

          Maybe you have overlooked that ticket because the subject is “Wrong VPS location”, which was resolved already. But please, resolve that issue. I tried everything in the control panel but cannot bring that VPS up.

          October 23, 2012 @ 9:13 pm | Reply
        • Jevermeister:

          He maybe overlooked the ticket. Opened a new one and got it solved in 10 minutes.

          October 23, 2012 @ 9:51 pm | Reply
        • Thanks for the update :)

          October 24, 2012 @ 12:07 am | Reply
        • Jevermeister:

          Update: No complaints from me so far.
          Everything is working allright after the somewhat clumsy start :)

          October 27, 2012 @ 5:33 pm | Reply
        • Jevermeister:

          By the way: As i read in another thread, this was caused by having non-standard characters in the initial root password. You should put a warning over the password field :)

          December 4, 2012 @ 3:52 pm | Reply
  16. Luke:

    I did look over the ToS but I can’t find anything about running Tor exits or middle nodes… anyone using one of these for that ? or anyone know if its ok to do that ?

    October 25, 2012 @ 3:33 pm | Reply
    • There are no problems with running Tor nodes, especially middle nodes. If we receive DMCA complaints, we must have the customer comply with that however.

      October 25, 2012 @ 4:03 pm | Reply
  17. Lars:
    October 26, 2012 @ 8:53 am | Reply
  18. JP:

    I thought they are in dead pool!

    October 27, 2012 @ 12:07 pm | Reply
    • What makes you think that? We’ve been in business ten years, and going strong. There were a few problem orders last promotion, but that was all cleared up.

      October 27, 2012 @ 6:01 pm | Reply
  19. j0bb13:

    Well… I asked for a refund, they told me to request it via Paypal. I did. And now 20 days later PayPal closed the issue, but I still didn’t get my refund.

    Never using this provider again. Providing a VPS without a working internet connection, no thank you.

    November 11, 2012 @ 9:15 pm | Reply
    • SwordfishBE:

      I asked for a refund after the first few time they had problems and never communicated.
      They gave me 2 month of free service. But I wanted a refund, never got reply again.
      Requested my money back via Paypal. I was refused: “there was a problem with the node that the customer is on. We’ve corrected the issue and would like to offer two free months of services in order to rectify the situation.” and thee claim was closed.
      So now I’m not using my XEN with them anymore, but I refuse to just cancel it. Instead its running some background stuff, just for nobody …
      Even now there is still a ticket open since 10 augustus of this year.
      Says enough.. keep away from them, no good support and no communication.

      November 11, 2012 @ 11:01 pm | Reply
      • j0bb13:

        I just cancelled. I’m 3 open support tickets further, but I still didn’t hear anything from their customer support.
        Lets be honest. If a company provides a VPS that doesn’t even have a working internet connection and then has the nerve not to respond to support tickets. That’s it for me.

        I hope Neosurge will change their ways, because right now they are horrible.

        November 19, 2012 @ 12:45 am | Reply
  20. fangy:

    Till now, a whole month has passed. I can not understand why providing a ubuntu x86 os template will take so long.

    What is worse, I guess I can not see the day when ubuntu x86 comes.

    Tickets ignored, the support team — if there is really a team — has such a rare philosophy that I have never known.

    November 20, 2012 @ 8:27 am | Reply
    • fangy:

      Still no ubuntu x86.

      December 4, 2012 @ 7:29 am | Reply
      • Jevermeister:

        I just wrote a ticket and Brian installed it for me. It’s a shame though that it isn’t available till now but otherwise i did not have problems with neosurge.

        December 4, 2012 @ 3:50 pm | Reply
  21. BigBen:

    seems like i had luck, ordered last time chicago, reinstalled debian x86, encountered no problems so far like stated here, im only jelous about the 5x bandwith, maybe they are willing to upgrade my existing contract to that bw.

    November 21, 2012 @ 10:30 am | Reply
  22. I got one of these servers a few days ago and was delighted at how easy it was to get a little Java web project up and running on it. I thought the performance of the server seemed pretty good (SSH terminal response, application startup / response) compared to other cheap VPSes I’ve rented.

    The server was dead this morning, control panel said “Offline”. They responded to email / ticket in less than 3 hours, which is OK by me, considering the price.

    Their response is “This is a known issue, the node you’re on is experiencing problems and we are working to resolve them.”

    This is the only part that troubles me: Neosurge has a twitter account where ‘known issues’ could be updated – the newest status is over a year old. They have a server status page on their own domain which says “No Servers are currently being monitored”.

    Posting “known issues” on your twitter feed or your status page would be nice.

    November 27, 2012 @ 2:35 pm | Reply
  23. George:

    I just purchased a one, after a simple setup, I tested the speed, weird thing coming, while its download speed is very fast, its upload speed is limited to 1MB/s, I tried from 2 other machines, both had the same result. May I assume they restrict the upload speed in this cheap vps ?

    December 11, 2012 @ 1:40 am | Reply
  24. George:

    Looks like NeoSurge doesn’t answer tickets now, it’s been over a week and my 2 tickets are still there, where’s the support when you need it? I wonder how they get an overall positive feedback with such services.

    December 20, 2012 @ 3:18 am | Reply
  25. Perry:

    My server is offline for 3 days,

    Never any one answered my tickets and still our server is offline
    I can send my login details to see that the worst support services i have ever seen is at Neosurge
    God Damn them,

    January 23, 2013 @ 2:53 am | Reply
  26. Steve:

    Also have a ticket in, for over a week now and no response. I tried to re-image from a backup and the system never came back online.

    January 23, 2013 @ 7:16 am | Reply
  27. Steve:

    #822423

    January 29, 2013 @ 4:27 am | Reply
  28. wendell:

    Here’s my Ticket #417286. They answer and fixed my problem very quick.

    January 30, 2013 @ 11:15 am | Reply
    • Steve:

      Then you are fortunate. My host has been down for over 2 weeks.

      January 30, 2013 @ 10:04 pm | Reply
  29. View Ticket #520718:

    i had paid via PayPal
    please review it
    Ticket #520718

    January 31, 2013 @ 4:46 pm | Reply
    • View Ticket #520718:

      15 hour…

      February 1, 2013 @ 6:16 am | Reply
  30. Do not buy! Estimate a person’s company, it is a liar company. My payment has been one week in the past, until now I have not yet get my VPS. I’ve been in the paypal request a refund.

    February 6, 2013 @ 5:04 am | Reply
  31. No reply. Ticket: #887879
    Low support

    February 6, 2013 @ 5:07 am | Reply
  32. Steve:

    Coming up on a month of my host being down and no response from support. If they would actually respond to tickets I could ask for the remainder of my prepayment back. Guessing that is money I will never see again.

    February 14, 2013 @ 12:53 am | Reply
    • George:

      If you expect they answer your tickets, you may try posting a complain in webhostingtalk, looks like they took more time on that forum. I have a vps with them, and I issued a ticket which was ignored for months, so I won’t be surprised for such things.

      February 24, 2013 @ 2:15 pm | Reply

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