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Neosurge – $20.12/Year 128MB Xen in Chicago or San Jose!

Tags: , , , , Date/Time: August 7, 2012 @ 7:33 am, by Chief

Brian from Neosurge is celebrating their 10th year in business by offering LowEndBox readers a 75% discount!

  • 128MB Dedicated Ram
  • 128MB Swap
  • 5GB Diskspace
  • 200GB Bandwidth
  • 1x IPv4 Address
  • SolusVM/Xen
  • $20.12/Year, Direct Signup
    Promo Code: LEB2012

This is usually an $80+/Year plan from Neosurge, so in addition to their hefty discount they are also offering 50% off regular upgrade prices for the life of the plan. Servers for this plan are offered in Chicago IL and San Jose CA. Typically Neosurge isn’t a low end focused provider with only 1 plan on their regular pricing entering LEB, however they were listed a few times back in 2010.

Test IPS & Test Files
Chicago: chi01-spd.neosurge.com
IP: 67.202.109.10
http://chi01-spd.neosurge.com/1mb.test
http://chi01-spd.neosurge.com/10mb.test
http://chi01-spd.neosurge.com/100mb.test
http://chi01-spd.neosurge.com/1000mb.test

San Jose: ca01-spd.neosurge.com
IP: 216.172.132.103
http://ca01-spd.neosurge.com/1mb.test
http://ca01-spd.neosurge.com/10mb.test
http://ca01-spd.neosurge.com/100mb.test

128 Comments

  1. SwordfishBE:

    “The promotion code entered does not exist”

    Could this be checked please? :)

    August 7, 2012 @ 8:01 am | Reply
    • Brian Easley:

      Please try again, it was supposed to be all lower case but I created a matching code.

      August 7, 2012 @ 8:05 am | Reply
    • SwordfishBE:

      The WHT promotioncode: neosurge10yrwht did work!

      August 7, 2012 @ 8:19 am | Reply
      • Brian Easley:

        Thanks for your order :)

        August 7, 2012 @ 8:35 am | Reply
    • @SwordfishBE Can you post benchmarks?

      August 7, 2012 @ 9:52 am | Reply
      • SwordfishBE:

        root@vps:/test/ioping-0.6# ./ioping . -c 10
        4096 bytes from . (ext3 /dev/xvda1): request=1 time=0.1 ms
        4096 bytes from . (ext3 /dev/xvda1): request=2 time=0.2 ms
        4096 bytes from . (ext3 /dev/xvda1): request=3 time=0.2 ms
        4096 bytes from . (ext3 /dev/xvda1): request=4 time=0.2 ms
        4096 bytes from . (ext3 /dev/xvda1): request=5 time=0.2 ms
        4096 bytes from . (ext3 /dev/xvda1): request=6 time=0.1 ms
        4096 bytes from . (ext3 /dev/xvda1): request=7 time=0.2 ms
        4096 bytes from . (ext3 /dev/xvda1): request=8 time=0.1 ms
        4096 bytes from . (ext3 /dev/xvda1): request=9 time=0.2 ms
        4096 bytes from . (ext3 /dev/xvda1): request=10 time=0.1 ms

        — . (ext3 /dev/xvda1) ioping statistics —
        10 requests completed in 9002.7 ms, 6477 iops, 25.3 mb/s
        min/avg/max/mdev = 0.1/0.2/0.2/0.0 ms

        root@vps:/test/ioping-0.6# ./ioping . -R

        — . (ext3 /dev/xvda1) ioping statistics —
        14189 requests completed in 3000.1 ms, 10165 iops, 39.7 mb/s
        min/avg/max/mdev = 0.0/0.1/59.0/0.6 ms

        root@vps:/test# dd if=/dev/zero of=test bs=1M count=1k oflag=dsync;rm -f test
        1024+0 records in
        1024+0 records out
        1073741824 bytes (1.1 GB) copied, 6.34189 s, 169 MB/s

        root@vps:/test# dd if=/dev/zero of=test bs=64k count=16k oflag=dsync;rm -f test
        16384+0 records in
        16384+0 records out
        1073741824 bytes (1.1 GB) copied, 12.1231 s, 88.6 MB/s

        root@vps:/test# dd if=/dev/zero of=test bs=1M count=1k conv=fdatasync;rm -f test
        1024+0 records in
        1024+0 records out
        1073741824 bytes (1.1 GB) copied, 6.61882 s, 162 MB/s

        root@vps:/test# dd if=/dev/zero of=test bs=64k count=16k conv=fdatasync;rm -f test
        16384+0 records in
        16384+0 records out
        1073741824 bytes (1.1 GB) copied, 6.29556 s, 171 MB/s

        root@vps:/test# ./easybench.sh
        CPU model : Intel(R) Xeon(R) CPU X3440 @ 2.53GHz
        Number of cores : 1
        CPU frequency : 2533.332 MHz
        Total amount of ram : 121 MB
        Total amount of swap : 127 MB
        System uptime : 1:39,
        Download speed from CacheFly: 49.7MB/s
        Download speed from Linode, Atlanta GA: 1.81MB/s
        Download speed from Linode, Dallas, TX: 2.33MB/s
        Download speed from Linode, Tokyo, JP: 365KB/s
        Download speed from Linode, London, UK: 782KB/s
        Download speed from Leaseweb, Haarlem, NL: 686KB/s
        Download speed from Softlayer, Singapore: 578KB/s
        Download speed from Softlayer, Seattle, WA: 4.40MB/s
        Download speed from Softlayer, San Jose, CA: 45.0MB/s
        Download speed from Softlayer, Washington, DC: 1.34MB/s
        I/O speed : 168 MB/s

        root@vps:/test/unixbench-5.1.2# ./Run

        # # # # # # # ##### ###### # # #### # #
        # # ## # # # # # # # ## # # # # #
        # # # # # # ## ##### ##### # # # # ######
        # # # # # # ## # # # # # # # # #
        # # # ## # # # # # # # ## # # # #
        #### # # # # # ##### ###### # # #### # #

        Version 5.1.2 Based on the Byte Magazine Unix Benchmark

        Multi-CPU version Version 5 revisions by Ian Smith,
        Sunnyvale, CA, USA
        December 22, 2007 johantheghost at yahoo period com

        1 x Dhrystone 2 using register variables 1 2 3 4 5 6 7 8 9 10

        1 x Double-Precision Whetstone 1 2 3 4 5 6 7 8 9 10

        1 x Execl Throughput 1 2 3

        1 x File Copy 1024 bufsize 2000 maxblocks 1 2 3

        1 x File Copy 256 bufsize 500 maxblocks 1 2 3

        1 x File Copy 4096 bufsize 8000 maxblocks 1 2 3

        1 x Pipe Throughput 1 2 3 4 5 6 7 8 9 10

        1 x Pipe-based Context Switching 1 2 3 4 5 6 7 8 9 10

        1 x Process Creation 1 2 3

        1 x System Call Overhead 1 2 3 4 5 6 7 8 9 10

        1 x Shell Scripts (1 concurrent) 1 2 3

        1 x Shell Scripts (8 concurrent) 1 2 3

        ========================================================================
        BYTE UNIX Benchmarks (Version 5.1.2)

        System: vps.server.com: GNU/Linux
        OS: GNU/Linux — 2.6.32-5-686-bigmem — #1 SMP Wed Jan 12 04:40:25 UTC 2011
        Machine: i686 (unknown)
        Language: en_US.utf8 (charmap=”UTF-8″, collate=”UTF-8″)
        CPU 0: Intel(R) Xeon(R) CPU X3440 @ 2.53GHz (5066.7 bogomips)
        Hyper-Threading, MMX, Physical Address Ext, SYSENTER/SYSEXIT
        12:25:03 up 1:57, 1 user, load average: 0.00, 0.00, 0.00; runlevel 2

        ————————————————————————
        Benchmark Run: Tue Aug 07 2012 12:25:03 – 12:53:19
        1 CPU in system; running 1 parallel copy of tests

        Dhrystone 2 using register variables 13774240.0 lps (10.0 s, 7 samples)
        Double-Precision Whetstone 2606.7 MWIPS (10.1 s, 7 samples)
        Execl Throughput 2011.0 lps (30.0 s, 2 samples)
        File Copy 1024 bufsize 2000 maxblocks 393003.5 KBps (30.0 s, 2 samples)
        File Copy 256 bufsize 500 maxblocks 101828.7 KBps (30.0 s, 2 samples)
        File Copy 4096 bufsize 8000 maxblocks 1064251.7 KBps (30.0 s, 2 samples)
        Pipe Throughput 606553.3 lps (10.0 s, 7 samples)
        Pipe-based Context Switching 78578.4 lps (10.0 s, 7 samples)
        Process Creation 3666.4 lps (30.0 s, 2 samples)
        Shell Scripts (1 concurrent) 3586.6 lpm (60.0 s, 2 samples)
        Shell Scripts (8 concurrent) 470.5 lpm (60.1 s, 2 samples)
        System Call Overhead 663979.1 lps (10.0 s, 7 samples)

        System Benchmarks Index Values BASELINE RESULT INDEX
        Dhrystone 2 using register variables 116700.0 13774240.0 1180.3
        Double-Precision Whetstone 55.0 2606.7 473.9
        Execl Throughput 43.0 2011.0 467.7
        File Copy 1024 bufsize 2000 maxblocks 3960.0 393003.5 992.4
        File Copy 256 bufsize 500 maxblocks 1655.0 101828.7 615.3
        File Copy 4096 bufsize 8000 maxblocks 5800.0 1064251.7 1834.9
        Pipe Throughput 12440.0 606553.3 487.6
        Pipe-based Context Switching 4000.0 78578.4 196.4
        Process Creation 126.0 3666.4 291.0
        Shell Scripts (1 concurrent) 42.4 3586.6 845.9
        Shell Scripts (8 concurrent) 6.0 470.5 784.2
        System Call Overhead 15000.0 663979.1 442.7
        ========
        System Benchmarks Index Score 604.9

        August 7, 2012 @ 10:57 am | Reply
  2. IPv6? if not ETA?

    August 7, 2012 @ 9:51 am | Reply
    • We have IPv6 to all our servers but do not deploy it by default for security reasons. It can be deployed by request however.

      August 7, 2012 @ 11:26 am | Reply
  3. soup:

    http://sjc.lt/v

    ^ neosurge is owned by steadfast?

    August 7, 2012 @ 2:14 pm | Reply
    • It specifically states that Steadfast only bought the dedicated server and colocation business and they remain in VPS…..

      August 7, 2012 @ 4:41 pm | Reply
  4. paul:

    Why the exclamation point in the title? Is there something astonishing about a 128MB Xen in those locations? It seems like a perfectly attractive offer but I think it’s ok to stay with the calmer style that we’re used to.

    August 7, 2012 @ 4:05 pm | Reply
  5. Brad:

    Anyone looking at getting one of these, the support is fantastic.

    My ticket was responded to within minutes.

    Pleased with my purchase if everything else is as good as this!

    August 7, 2012 @ 7:37 pm | Reply
  6. Here is a ping and traceroute from frantech.ca / buyvm.net in San Jose

    $ ping 216.172.132.103
    PING 216.172.132.103 (216.172.132.103) 56(84) bytes of data.
    64 bytes from 216.172.132.103: icmp_req=1 ttl=61 time=4.34 ms
    64 bytes from 216.172.132.103: icmp_req=2 ttl=61 time=0.810 ms
    64 bytes from 216.172.132.103: icmp_req=3 ttl=61 time=0.915 ms
    $ traceroute 216.172.132.103
    traceroute to 216.172.132.103 (216.172.132.103), 30 hops max, 60 byte packets
    1 205.185.112.167 (205.185.112.167) 0.054 ms 0.013 ms 0.013 ms
    2 10.100.0.1 (10.100.0.1) 1.082 ms 1.287 ms 1.267 ms
    3 216.172.132.103 (216.172.132.103) 0.592 ms 0.866 ms 0.822 ms

    and here is one from vpscheap.net in Chicago:

    $ ping 67.202.109.10
    PING 67.202.109.10 (67.202.109.10) 56(84) bytes of data.
    64 bytes from 67.202.109.10: icmp_req=1 ttl=59 time=0.909 ms
    64 bytes from 67.202.109.10: icmp_req=2 ttl=59 time=0.775 ms
    64 bytes from 67.202.109.10: icmp_req=3 ttl=59 time=0.776 ms
    64 bytes from 67.202.109.10: icmp_req=4 ttl=59 time=0.754 ms

    $ traceroute 67.202.109.10
    traceroute to 67.202.109.10 (67.202.109.10), 30 hops max, 60 byte packets
    1 199.175.48.3 (199.175.48.3) 0.047 ms 0.015 ms 0.014 ms
    2 tge2-3.chi01-1.us.as5580.net (78.152.39.77) 1.950 ms 2.173 ms 0.281 ms
    3 eqix1.chi01.steadfast.net (206.223.119.34) 0.365 ms 0.434 ms 0.421 ms
    4 ip50.208-100-32.static.steadfastdns.net (208.100.32.50) 0.709 ms 0.696 ms

    August 7, 2012 @ 9:38 pm | Reply
  7. Jr:

    When I tried to purchase, it says Fremont, not San Jose?

    August 8, 2012 @ 4:51 am | Reply
    • The location is actually San Jose, we moved locations out of the Fremont Hurricane Electric datacenter after some major issues with power reliability.

      August 8, 2012 @ 5:54 pm | Reply
  8. Jr:

    “The promotion code entered has already been used” Is the offer expired?

    August 8, 2012 @ 4:54 am | Reply
  9. atrus520:

    The following errors occurred:
    The promotion code entered has already been used

    August 8, 2012 @ 9:12 am | Reply
  10. Windy:

    If only they allowed a small private IRCd (10-20 users) on VPS like their dedicated, then I could have signed up…

    August 8, 2012 @ 7:36 pm | Reply
    • We do allow IRCd, so long as you do not cause network problems.

      August 8, 2012 @ 11:50 pm | Reply
      • Windy:

        Thanks for the good news! I assumed it was not allowed because your AUP indicated otherwise.

        August 9, 2012 @ 1:51 am | Reply
  11. The *Order Now* button on the homepage doesn’t seem to bring me to the correct page – is it just me?

    August 8, 2012 @ 9:20 pm | Reply
  12. Our normal plans are ordered through the slider. This is a special limited offer. Thank you for the compliment as well!

    August 8, 2012 @ 9:56 pm | Reply
  13. Alex:

    Hi Brian,
    Say we applied the promo code and we got $20.12/yr. Do we still pay $20.12/yr the following year or the normal $83.40/yr?

    August 9, 2012 @ 6:07 am | Reply
  14. elg:

    thx – got a packet

    August 9, 2012 @ 6:32 am | Reply
  15. Vergas:

    200 gb/month o year?

    August 9, 2012 @ 7:07 pm | Reply
  16. I had a VPS with Neosurge quite a few years ago. Actually, it was my first VPS ever. From what I remember, uptime was great and I never experienced any problems. Of course, that doesn’t necessarily indicate how things are now, but if I were in the market for another VPS in either of those locations, they would definitely be on my short list.

    August 10, 2012 @ 7:17 am | Reply
  17. RobS:

    Ticket response seems a tad slow, any help Brian? (1-2 days, and waiting)

    #684002
    #218208

    August 11, 2012 @ 3:20 am | Reply
  18. Alex:

    Same here, please look into ticket #372945&.

    August 11, 2012 @ 11:47 pm | Reply
  19. Nate:

    Is this deal still on? promo code says it has “aleady been used”

    promo code: LEB2012

    August 13, 2012 @ 7:22 pm | Reply
  20. pbeigbabai:

    Cant purchase.

    The following errors occurred:
    The promotion code entered has already been used

    August 14, 2012 @ 1:46 am | Reply
  21. robert:

    Is OPENVPN supported? TUN/TAP?

    August 14, 2012 @ 6:44 am | Reply
  22. Please take a look [Ticket ID: 656113]. Thanks.

    August 14, 2012 @ 7:49 am | Reply
    • Ticket has been answered. Please use our helpdesk if you need any further support.

      August 14, 2012 @ 6:39 pm | Reply
  23. Joe:

    hi, Wondering if this promo is still going on? The promo code LEB2012 doesn’t seem to be valid anymore..

    August 14, 2012 @ 11:36 am | Reply
  24. Pete:

    So when I buy this; can I run a webserver on it for let’s say a joomla site (mysql+php+apache…)?
    Can I run a VPN to surf for example youtube with it? (Here in germany most music videos are blocked by youtube because of some legal stuff).
    Could I run a teamspeak server?

    I also have a domain where I can change dns entries and so on; could I route this domain to the server then?

    Thanks!

    August 14, 2012 @ 8:29 pm | Reply
    • You could run all of this but the ram may be a little low for what you’re asking to do. Contact us through our site if you’d like a custom plan.

      August 15, 2012 @ 6:38 pm | Reply
  25. robert:

    Does Fremont, California have any available? It’s 0 right now.

    August 14, 2012 @ 11:37 pm | Reply
    • As stated above, additional stock in San Jose has been allocated.

      August 15, 2012 @ 6:37 pm | Reply
      • Do not buy! Estimate a person’s company, it is a liar company. My payment has been one week in the past, until now I have not yet get my VPS. I’ve been in the paypal request a refund.

        February 6, 2013 @ 5:01 am | Reply
  26. FM:

    Please take a look at Ticket ID: 887659. Thanks.

    August 15, 2012 @ 8:42 pm | Reply
    • Please update the helpdesk. We check that much more often then these threads.

      August 16, 2012 @ 11:20 am | Reply
  27. SialThuong:

    Hello,

    Please take a look at ticket: #293214

    August 16, 2012 @ 5:20 am | Reply
    • As stated above, update the ticket itself. We check the helpdesk much more often then the threads here.

      August 16, 2012 @ 11:28 am | Reply
  28. Daniel:

    San Jose seems down for me?

    August 16, 2012 @ 11:18 pm | Reply
  29. FooBar:

    Hi, I signed up & was surprised/concerned about 2 things.

    – I received my password as entered by email, in plaintext. This means to me that you’re not following sensible password management practices (i.e. hashing).
    – I went to your control panel, https://control.neosurge.com:5656/login.php, and saw that your ssl cert expired 4 months ago. You haven’t bothered to fix this in 4 months?

    Please explain why these 2 things are ok? :)

    August 17, 2012 @ 1:18 pm | Reply
    • The certificate will be renewed shortly.

      The plain text password is encouraged to be changed at signup. This is not a major security flaw and is the best method we have to get customers going quickly.

      August 17, 2012 @ 7:27 pm | Reply
      • “The plain text password is encouraged to be changed at signup. This is not a major security flaw…”

        Uh, yup, it sure is. I was about to signup for your service, but luckily I read this comment first.

        August 20, 2012 @ 8:49 pm | Reply
      • FooBar:

        Can you please take a look at ticket 418831? Thanks!

        August 28, 2012 @ 1:00 pm | Reply
  30. JP:

    Do you have any similar discounts for 256 MB plan? Or can I buy double specs for 20.12 / 6 months?

    August 20, 2012 @ 4:41 am | Reply
    • Yes, we can do that. Just open a ticket.

      August 20, 2012 @ 5:10 am | Reply
      • JP:

        Thanks Brian! I have raised a ticket: Ticket ID: 696410

        August 27, 2012 @ 7:44 am | Reply
        • FooBar:

          Can you please take a look at ticket 418831?

          August 28, 2012 @ 12:59 pm | Reply
      • Janak:

        Hi Brian,
        I ordered 2 VPS 2 days ago – initially the control panel showed both. Now it is showing only 1! Also, on this one, when I try to reinstall new OS – nothing happenes! The control panel just changes the OS displayed to the new one, but the VPS remains at the old OS.

        I have raised 2 support tickets but there has been no response from 2 days.
        Can you please look into tickets 254230 and 440234?

        regards,
        JP

        September 1, 2012 @ 4:45 am | Reply
  31. Kambo:

    Well damn youre all out of San Jose

    August 20, 2012 @ 11:58 am | Reply
  32. Attempted to buy one of these plans but I needed a special invoice for paying it, submitted a ticket and still got no response after 12 hours.

    August 21, 2012 @ 10:29 pm | Reply
  33. John K:

    I pulled the trigger yesterday. I got the email but it was never provisioned properly. Opened my second ticket today and still no answer.

    Can you please take a look at ticket #800547.

    August 21, 2012 @ 10:54 pm | Reply
    • This should have been answered. Let me know if not.

      August 22, 2012 @ 7:07 am | Reply
      • John K:

        Brian squared everything away for me. He was very responsive with a RAM upgrade I needed as well. I’m very happy so far and I’m thinking about getting a second VPS while this deal is still active.

        Highly recommended!

        August 24, 2012 @ 5:25 pm | Reply
  34. Joe:

    I’m looking for a VPS to run a pair of small websites (<50MB, not that much traffic) and some small Fossil-SCM repositories (for random projects that I'm working on mainly). Would this plan be suitable for that?

    Thanks!

    August 22, 2012 @ 12:56 am | Reply
  35. bash bench.sh
    CPU model :    Intel(R) Core(TM)2 Quad CPU Q6600 @ 2.40GHz
    Number of cores : 1
    CPU frequency : 2387.998 MHz
    Total amount of ram : 121 MB
    Total amount of swap : 127 MB
    System uptime :   41 min,
    Download speed : (22.7MB/s)
    I/O speed : 66.1MB/s
    

    So far, looking good!

    August 23, 2012 @ 7:34 pm | Reply
  36. they are hosting from

    67.202.109.52

    Announced By
    Origin AS Announcement Description
    AS32748 67.202.64.0/18 Steadfast Networks

    August 27, 2012 @ 9:42 pm | Reply
  37. Duke Jones:

    Great so far. Note that the latest Ubuntu is 10.10. (Ubuntu 12 has some major performance upgrades for Xen.)

    August 28, 2012 @ 5:49 am | Reply
  38. Mas Digi:

    Hi,

    I have a plan to install autoresponder script such arp or eliteautoresponder in vps.
    Do this VPS plan reliable / suitable for that ?

    Thanks

    August 30, 2012 @ 2:57 am | Reply
  39. JP:

    Feedback: I am skeptic about the technical support. Brian responded almost immediately to pre sales tickets multiple times. I bought 2 VPS. And now, both have issues – I have raised 2 support tickets (254230, 440234) and there has been no reply since last 15 hours.

    August 31, 2012 @ 3:52 am | Reply
  40. Simon Massey:

    Avoid this provider.

    I thought that it would be a great deal. Yet the install is CentOS release 5.3 bare bones. That is so out of date you cannot download an ISO to be able to run a vm locally to be able to try to debug issues. When I tried to bump the php version a bit (only from php 5.1.6 to php 5.2.10) it would hang trying to compile. I raised a support ticket asking to get a bump to a newer distro and it was unanswered after five days.

    Basically I am simply going to abandon this provider and find another who is not running flogging an unsupportable distro with very obsolete packages.

    Beware.

    Simon

    September 2, 2012 @ 4:16 pm | Reply
    • Kevin Hager:

      Hi Simon Massey,

      I’m not support for Neosurge and I’m also having issues with their service. But, you could try going to reinstall OS, it’s in the VPS manager. There you can select other images to install.

      September 3, 2012 @ 3:01 am | Reply
  41. Queue:

    Ticket 677932 is days old and unanswered.. Yum can’t even update the outdated image provided before running out of memory. If you can’t update it, it’s worthless.

    Support is MIA, cancel this and refund my account.

    September 2, 2012 @ 6:56 pm | Reply
  42. Kevin Hager:

    I’ve had a support ticket open for 20 hours with no reply.

    I’m unable to connect to my VPS or ping it. I’ve used their reinstall OS option which hasn’t brought it back online.

    My plan was to use them for hosting small business sites, charging my customers and getting a kick back from their affiliation program. At this point I wouldn’t recommend using their service for business if you need an excellect uptime.

    September 2, 2012 @ 11:21 pm | Reply
    • I have same problem, I can’t connect to my VPS??? and have send 2 ticket and all no answered until now…

      First Ticket: 08/30/2012 23:00 #712659 – Can’t SSH to server
      Second Ticket: 09/02/2012 07:07 #376482 – I Still Can’t Access My VPS???

      I just Dispute Transaction (Paypal) and request refund.

      September 3, 2012 @ 7:32 am | Reply
      • Did you get your money back? I am thinking using the dispute too…

        September 16, 2012 @ 3:34 am | Reply
        • Yes, Paypal accept my Dispute Claim and send my money back to my account yesterday…

          September 16, 2012 @ 4:03 am | Reply
  43. RobS:

    This is from their TOS page… I asked for a refund when I submitted my cancellation request, The service was stopped but no refund has been provided. I have submitted a ticket with urgent status and never got a response. #128969

    If nothing ever happens I guess I could always talk to my credit card company too, but I wish it would just be easy.

    “We do give refunds for full months unused, not partial months, and billing is only done on full month or annual terms. If you decide to cancel after prepayment, you will not receive a refund for the current month in use (we do not give partial months refunds). If you have prepaid and received a multi-month discount, upon cancellation we will figure the refund retroactively withdrawing the discount back to the start date of the contract. This will result in paying full undiscounted price for the months used and refunding the balance. This only applies to cancellation by the client.”

    September 3, 2012 @ 3:10 am | Reply
    • RobS:

      My original ticket is from 08/15/2012

      September 3, 2012 @ 3:12 am | Reply
      • Kevin Hager:

        What was wrong with your VPS? Mine just randomly turned off.

        September 3, 2012 @ 5:15 am | Reply
        • RobS:

          The performance was subpar and the support was very slow.

          September 3, 2012 @ 4:58 pm | Reply
  44. anonymous:

    no prom code available now?

    September 3, 2012 @ 1:09 pm | Reply
    • Queue:

      No promo codes? Did you read any of our posts? Looks like this company took our money and bought a one way ticket to Hawaii.

      September 3, 2012 @ 11:35 pm | Reply
  45. Kevin Hager:

    I ended up doing some research on Neosurge and ” Brian. ”

    It seems that this is a scam. The info on his Whois is also fake. I called the number and a lady answered. She informed me that the number was no longer Brians, I could also hear in her voice that she’s been called many times asking for this guy.

    September 8, 2012 @ 2:30 am | Reply
  46. SialThuong:

    My VPS is down for almost 2 days. Send them a ticket but no answer. I don’t know what is going on.
    My VPS IP is 216.172.132.173

    September 14, 2012 @ 4:43 pm | Reply
    • Kevin Hager:

      This site is a scam. Do your research into ” Brian Easley. ”

      I ended up contacting my bank and received a refund. They’re doing an investigation into this company.

      September 14, 2012 @ 6:51 pm | Reply
  47. Kevin Hager:

    The VPS I received has been down for over 2 weeks. I left two tickets and neither were replied to.

    September 14, 2012 @ 6:52 pm | Reply
  48. Jack:

    My VPS is down for almost 2 days. Send them a ticket but no answer. I don’t know what is going on.
    My VPS IP is 216.172.132.188

    This site is a scam.

    September 14, 2012 @ 8:57 pm | Reply
    • We have caught up to all existing helpdesk tickets. Refunds will be given for those on the effected node or we can provide an additional two months for free for any customers that were effected by this machine going down.

      September 18, 2012 @ 10:38 pm | Reply
    • SwordfishBE:

      You do know that all my trust is gone?
      And my refund was refused..

      Maybe in the future, you can be a little more open about everything. Contact your client immediately when there a problems. Don’t take on more customers if you can’t handle the support!

      September 19, 2012 @ 9:32 am | Reply
      • Sorry to have failed you. All refunds that were asked for have been delivered. If you still have problems, please open a helpdesk ticket and it will be promptly handled.

        September 21, 2012 @ 8:45 pm | Reply
  49. Victor Zhang:

    My VPS is also down, for two weeks. No answer for my tickets. SCAM!

    September 16, 2012 @ 8:44 am | Reply
    • Victor Zhang:

      My VPS is back online, too

      September 17, 2012 @ 7:44 pm | Reply
  50. jwrm22:

    The San Jose server is back online. I even received a replay on my ticket!

    September 16, 2012 @ 12:10 pm | Reply
  51. SialThuong:

    My VPS is back, too.

    September 17, 2012 @ 3:12 pm | Reply
  52. What? 2 Days downtime! At least when I was screwed out of the deal I was down for good. Not any of this nanny panny 2 day crap..

    I’m just amazed how someone with 500 servers has this kind of fall out over one box being lost. Lets divide 500/3.. 166 ppl between west coast, Chicago and NY.. lets tally up 99% of their business from LEB and assume only a few ppl complain?

    A group somewhere is lying — I’m sure its not LEB community — they seem to be rather keen on this BS…

    September 19, 2012 @ 10:31 am | Reply
    • I don’t see a customer with your name. We did indeed just have a problem with a single server. It was not handled in an ideal fashion, but everything has been restored and functional. We’ve worked with everyone that had a problem that was on that node.

      September 23, 2012 @ 4:53 pm | Reply
      • JP:

        I ordered 2 VPS. They did not work even for a full day. I have 4 support tickets open with you. I have requested refund for both VPS. Please see tickets 254230, 440234. Unreplied since almost a month now.

        September 29, 2012 @ 1:26 pm | Reply
  53. Queue:

    Brian,
    Close and refund the account connected with ticket 848314. I guess you don’t answer your tickets because they’re not public enough. I have no clue what kind of business you’re attempting to run. Whatever you’re doing, you’re doing it very wrong. Not only have I not heard back from you in way over a month. You’ve not answered a single support ticket, my refund ticket, and the dam vps still doesn’t work. Never in my life have I had a business transaction go this south. Collectively, you have a hell of a problem on your hands. You came here looking to promote your business and have done nothing but wipe it and your name through the mud. Well done sir, well done.

    October 6, 2012 @ 3:24 pm | Reply
    • Please file the cancellation through the client area and your refund will be issued. From the ticket, it was responded to and you said you were all good.

      October 9, 2012 @ 2:40 pm | Reply
      • WEI:

        I have a Ticket #676275, has been open for almost a week. And no action from tech support………………………….
        what’s going on?

        October 17, 2012 @ 12:26 am | Reply
  54. WEI:

    I have a Ticket #676275, has been open for almost a week. And no action from tech support………………………….

    October 17, 2012 @ 12:25 am | Reply
    • wei:

      No one takes care of my ticket, still….

      October 18, 2012 @ 1:34 am | Reply
  55. Do not buy! Estimate a person’s company, it is a liar company. My payment has been one week in the past, until now I have not yet get my VPS. I’ve been in the paypal request a refund.

    February 6, 2013 @ 5:03 am | Reply

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