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URPad – $4.95 512MB OpenVZ VPS in Seattle

Tags: , , Date/Time: October 13, 2011 @ 11:22 am, by LowEndAdmin

URPad Via this WHT offer. URPad has been under new management for a few months now and still managed to pump out some decent low end offers. Right now they are having a “Linux VPS Special” — $4.95/month for the following spec:

  • 512MB guaranteed/1024MB burstable memory
  • 40GB storage
  • 350GB/month data transfer
  • OpenVZ/SolusVM

Direct sign up link, and payment can be made with either PayPal or Moneybookers. Servers in Seattle with Spectrum Networks (test IP: 208.76.152.88). URPad is now run by FTN Hosting and has recently migrated off Orlando to Seattle. FTN Hosting has been around since 2008. Post-migration does not seem to be all that good, as a quick search turns up this review.

The original owner of LowEndBox known as "LowEndAdmin" or "LEA" for short founded LowEndBox in 2008 and created the concept of hosting applications on low resource "Low End Boxes". After creating the roots of the community that we know today, "LEA" stepped aside and allowed others to carry the torch forward.

58 Comments

  1. processor	: 0
    vendor_id	: GenuineIntel
    cpu family	: 6
    model		: 23
    model name	: Intel(R) Xeon(R) CPU           E5405  @ 2.00GHz
    stepping	: 10
    cpu MHz		: 748.144
    cache size	: 6144 KB
    physical id	: 1
    siblings	: 4
    core id		: 0
    cpu cores	: 4
    apicid		: 4
    fpu		: yes
    fpu_exception	: yes
    cpuid level	: 13
    wp		: yes
    flags		: fpu vme de pse tsc msr pae mce cx8 apic sep mtrr pge mca cmov pat pse36 clflush dts acpi mmx fxsr sse sse2 ss ht tm syscall nx lm constant_tsc pni tm2 ssse3 lahf_lm
    bogomips	: 3990.10
    clflush size	: 64
    cache_alignment	: 64
    address sizes	: 38 bits physical, 48 bits virtual
    power management:
    
    processor	: 1
    vendor_id	: GenuineIntel
    cpu family	: 6
    model		: 23
    model name	: Intel(R) Xeon(R) CPU           E5405  @ 2.00GHz
    stepping	: 6
    cpu MHz		: 748.144
    cache size	: 6144 KB
    physical id	: 0
    siblings	: 4
    core id		: 0
    cpu cores	: 4
    apicid		: 0
    fpu		: yes
    fpu_exception	: yes
    cpuid level	: 10
    wp		: yes
    flags		: fpu vme de pse tsc msr pae mce cx8 apic sep mtrr pge mca cmov pat pse36 clflush dts acpi mmx fxsr sse sse2 ss ht tm syscall nx lm constant_tsc pni monitor ds_cpl vmx tm2 ssse3 cx16 xtpr sse4_1 lahf_lm
    bogomips	: 3989.45
    clflush size	: 64
    cache_alignment	: 64
    address sizes	: 38 bits physical, 48 bits virtual
    power management:
    
    processor	: 2
    vendor_id	: GenuineIntel
    cpu family	: 6
    model		: 23
    model name	: Intel(R) Xeon(R) CPU           E5405  @ 2.00GHz
    stepping	: 6
    cpu MHz		: 748.144
    cache size	: 6144 KB
    physical id	: 0
    siblings	: 4
    core id		: 1
    cpu cores	: 4
    apicid		: 1
    fpu		: yes
    fpu_exception	: yes
    cpuid level	: 10
    wp		: yes
    flags		: fpu vme de pse tsc msr pae mce cx8 apic sep mtrr pge mca cmov pat pse36 clflush dts acpi mmx fxsr sse sse2 ss ht tm syscall nx lm constant_tsc pni monitor ds_cpl vmx tm2 ssse3 cx16 xtpr sse4_1 lahf_lm
    bogomips	: 3989.39
    clflush size	: 64
    cache_alignment	: 64
    address sizes	: 38 bits physical, 48 bits virtual
    power management:
    
    processor	: 3
    vendor_id	: GenuineIntel
    cpu family	: 6
    model		: 23
    model name	: Intel(R) Xeon(R) CPU           E5405  @ 2.00GHz
    stepping	: 10
    cpu MHz		: 748.144
    cache size	: 6144 KB
    physical id	: 1
    siblings	: 4
    core id		: 1
    cpu cores	: 4
    apicid		: 5
    fpu		: yes
    fpu_exception	: yes
    cpuid level	: 13
    wp		: yes
    flags		: fpu vme de pse tsc msr pae mce cx8 apic sep mtrr pge mca cmov pat pse36 clflush dts acpi mmx fxsr sse sse2 ss ht tm syscall nx lm constant_tsc pni tm2 ssse3 lahf_lm
    bogomips	: 3989.45
    clflush size	: 64
    cache_alignment	: 64
    address sizes	: 38 bits physical, 48 bits virtual
    power management:
    
    [root@ur ~]# dd if=/dev/zero of=test bs=64k count=4k oflag=dsync
    4096+0 records in
    4096+0 records out
    268435456 bytes (268 MB) copied, 15.9497 seconds, 16.8 MB/s
    [root@ur ~]# dd if=/dev/zero of=test bs=64k count=4k oflag=dsync
    4096+0 records in
    4096+0 records out
    268435456 bytes (268 MB) copied, 15.7376 seconds, 17.1 MB/s
    [root@ur ~]# wget -O /dev/null http://cachefly.cachefly.net/100mb.test
    --2011-10-13 15:46:40--  http://cachefly.cachefly.net/100mb.test
    Resolving cachefly.cachefly.net... 205.234.175.175
    Connecting to cachefly.cachefly.net|205.234.175.175|:80... connected.
    HTTP request sent, awaiting response... 200 OK
    Length: 104857600 (100M) [application/octet-stream]
    Saving to: `/dev/null'
    
    100%[=====================================================================================================================================================>] 104,857,600 10.5M/s   in 10s     
    
    2011-10-13 15:46:50 (9.53 MB/s) - `/dev/null' saved [104857600/104857600]
    
    October 13, 2011 @ 11:47 am | Reply
  2. Post-migration does not seem to be all that good, as a quick search turns up this review.

    Not really surprised, spectrum networks is a terrible datacenter. I got a complete rant about the complete nightmare they put one of my projects through a few years back.

    Francisco

    October 13, 2011 @ 12:18 pm | Reply
    • Kevin Hillstrand:

      Francisco;
      We’re in 2012 now, things do change and companies do improve.

      Best,
      Kevin

      October 13, 2011 @ 3:06 pm | Reply
      • Kevin Hillstrand:

        We’re near 2012*

        At any rate we do appreciate your input, however it’s important to understand that companies and networks change. Take a look at Hyundai for example, you would be ashamed to drive their cars back in the day due with the amount of recalls. Now they are one of the top, affordable cars.

        Best,
        Kevin

        October 13, 2011 @ 3:15 pm | Reply
    • Just to mention we have portions of the US Spectrum Networks (There appears to be a Canadian Spectrum Networks as well. Not sure what the relationship between the two is) network on our firewall’s gray lists due to abuse problems. Back in late 2010, they seemed to have a problem with hosting some rather annoying content scrapers where they were ignoring complaints to their abuse email address.

      Not sure what the status is now a days. I hope they’ve cleaned up their act. Abusers seemed to have been moved around to different IP addresses after complaints were made. That’s usually a sign of someone getting the complaints and then dealing with them by trying to hide their actions and get around blocks. Not sure if that was the host or the client trying to hide what was occurring.

      It wouldn’t stop me from ordering from these folks but I would be checking my assigned IP address and range against all the black lists that I could find to make sure it was a clean IP address with no history of abuse.

      October 13, 2011 @ 7:25 pm | Reply
  3. Kevin Hillstrand:

    Hi LowEndAdmin;

    Please take into consideration that the review you linked to was at 9/16/11, which is before the migration occurred. We were still on the old infrastructure at that time, we only recently migrated everything away to new setups and datacenters. The previous owner left us with desktop grade hardware on most servers that were not suitable for hosting clients, and as part of our commitment and promise to improve the URPad brand, we have migrated everything over to Dual Xeons and powerful servers to be able to service our clients better. The migration has only just completed a couple days ago.

    From the feedback we’ve received from our existing clients so far, we have only positive results and we see a very bright future for the URPad.net brand.

    At any rate – thanks LowEndBox Admin for the listing, it’s highly appreciated.

    Potential Clients: Thanks for your trust and business, we know that you as the customer have options and your interest does mean a lot to us. We look forward to hosting you.

    If you have any questions, we are available on Live Chat and Email.

    Best,
    Kevin

    October 13, 2011 @ 3:10 pm | Reply
    • john:

      I was your one of the “former clients” left with a bitter pill.
      Unless you show some sort of proven stability, I won’t ever recommend or go back.
      Horrible experience…

      October 13, 2011 @ 3:14 pm | Reply
      • Kevin Hillstrand:

        John;
        I apologize about the inconvenience. Please understand that we have only just completed the migration a few couple days ago. Any services before then were still on the previous ownership’s infrastructure which was really not suitable nor powerful enough to handle hosting virtual containers.

        I’m not sure when you were our client, but if it was before a couple days back you were still on our old infrastructure. Given you can validate you were a previous customer, I would like to welcome you back with your first month free to trial our services if you come on the Live Chat and request to speak with Kevin.

        Best,
        Kevin

        October 13, 2011 @ 3:19 pm | Reply
      • john:

        I didn’t know actually Owner has been changed, but former owner, Brian, is in Military service now.
        and I can see Urpad is the only guy has real Live Chat, not sitting on tickets for days, that’s a great change of attitude. Great Ping to Asia, I/O speed could be improved if they get rid of abuser.
        All of all so far, looks good, different attitude, hope it lasts.

        October 13, 2011 @ 4:13 pm | Reply
        • Yeah I agree. There attitude is really nice and support actually has some humor unlike other hosts.

          Cheers
          James

          October 13, 2011 @ 4:16 pm | Reply
        • Kevin Hillstrand:

          Hi John;

          Thank you for your feedback. Here at URPad, we believe the sky is the limit, and we are going to continue to enhance & improve our services for our clients. We will never feel done. :)

          I’m glad to hear that there is great ping to Asia as we know the demand for VPS hosting in Asia is evergreen.

          Thanks for your order and welcome back.

          Best,
          Kevin

          October 13, 2011 @ 8:35 pm | Reply
  4. Good service from these folks. You can’t go wrong. URPad has virtually entered a new revolution since these guys took them over.

    I was in the process of moving out until I got the email announcement that Ftnhosting was taking over the company.

    Now, I’m the type of guy that likes to give people chances. So I renewed my VPS for another month for the heck of it.

    It was bumpy for about a week after they took it over, *but* I understand where that’s coming from, since they probably had to hire staff, reorganize things and ect.

    1-2 weeks later, things got back to normal and the customer support is amazing. I had some issues with Kloxo that were my fault, and they fixed it for Free, and I’m not even paying for managed service, LOL!

    On 10/10, I got my new VPS in Seattle. I haven’t had much time to play around with it, but from my speed tests things appear to be faster than the old 1.

    If you keep up the good work Chris, Jake (Thanks for the excellent support Jake), and Kevin, then I will be your customer for life.

    Cheers,
    James

    October 13, 2011 @ 4:14 pm | Reply
    • Kevin Hillstrand:

      Hi James;
      Thanks for the kind words, we’ll be sure to keep on keeping on! :D

      Keep us updated with your experience with us. I know it will be positive!

      Best,
      Kevin

      October 13, 2011 @ 11:16 pm | Reply
      • john:

        Thanks for your great help. I wonder you ever get sleep.
        Best customer support I have ever had.

        October 14, 2011 @ 4:08 am | Reply
  5. Florian:

    Signed up for this offer today.

    It was instant setup and handles my applications well. No lag at all, server load is constantly below 0.20.

    More power to URPad, +1!

    October 13, 2011 @ 10:47 pm | Reply
    • Kevin Hillstrand:

      Hi Florian;

      Thanks for the kind words, I do remember speaking with you over live chat and it was a pleasure.

      We’ll be sure to keep it up and ensure you’ll be beyond satisfied.

      Best,
      Kevin

      October 14, 2011 @ 3:03 pm | Reply
      • Florian:

        Greetings Kevin:

        It is no problem, thank you for the great service.

        October 14, 2011 @ 3:11 pm | Reply
  6. Laurence:

    Do you support TUN/TAP, for OpenVPN support?

    Thanks

    October 14, 2011 @ 3:14 am | Reply
    • Kevin Hillstrand:

      Hi Laurence;

      Yes we do support TUN/TAP.

      Best,
      Kevin

      October 14, 2011 @ 3:03 pm | Reply
      • Laurence:

        Thanks

        I’ll order now and update with my experiences.

        October 14, 2011 @ 4:33 pm | Reply
  7. Laurence:

    Just got my VPS. So far, so good.

    Customer Service/Support is Good, but I only have made one request so far.

    Ticket to Customer Service sent in to enable TUN/TAP on 10/14/2011 17:00

    Reply from “Ethan C” notifying me its enabled at 10/14/2011 17:03.

    In 3 minutes I already got a resolution. It makes me feel like I am in the right place.

    I will be looking to order 2 more VPS if this goes well.

    Thanks for the help Kevin. 10/10!

    October 14, 2011 @ 9:14 pm | Reply
    • Kevin Hillstrand:

      Hi Laurence,

      I’m glad to hear it! If you need anything find us on live chat or trouble ticket :D

      Best,
      Kevin

      October 14, 2011 @ 10:06 pm | Reply
  8. got my VPS a few days ago and so far loving it. It has been the fastest vps i have tired so far form the 5 i have tested out. i am working on moving from a reseller shared server that i have been with for a while that was costing me a lot more then this server and a Cpanel license is costing me now.

    October 16, 2011 @ 2:52 am | Reply
    • Kevin Hillstrand:

      Hi Rob,

      I’m glad to hear that you are happy with our services. I will make sure the rest of the team sees your reviews and appreciation. We will keep it up!

      Best,
      Kevin

      October 16, 2011 @ 5:52 pm | Reply
  9. Kevin Hillstrand:

    Hi everyone,

    We just deployed a bulk batch of new monster Intel Dual Xeon E5430 / 24 GB RAM server nodes online. All new orders placed will be on this type of infrastructure.

    Also we are going to try to utilize our Twitter channel more often just as another way of communicating to our customers. Please follow us! http://twitter.com/urpad

    Best,
    Kevin

    October 17, 2011 @ 1:06 am | Reply
    • Florian:

      Kevin. Thanks for letting us know here and for the really nice service. I will be ordering another one in the coming days :)

      More power to Urpad :)

      October 17, 2011 @ 7:45 pm | Reply
      • Kevin Hillstrand:

        Hi Florian,

        Thanks for your trust and continued business.

        Best,
        Kevin

        October 17, 2011 @ 9:33 pm | Reply
      • john:

        People should learn how to respond to ticket from Kevin here, don’t have to be fast, just sincere.
        Thanks.

        October 18, 2011 @ 12:09 am | Reply
        • Kevin Hillstrand:

          Hi John,

          Thanks for the kind words, the team and I really shoot for the stars and do our best. We will never feel done :D

          In related news, we are working on implementing 24×7 live chat to service our clients even better. Just going through Staff Training at the moment :)

          Follow us on Twitter for updates! http://twitter.com/URPad

          Many thanks for your continued trust and support John!

          Best,
          Kevin

          October 18, 2011 @ 5:21 am | Reply
    • tortau:

      Interesting, I ordered today and my CPU output is:

      root@coral:~# cat /proc/cpuinfo
      processor       : 0
      vendor_id       : GenuineIntel
      cpu family      : 6
      model           : 23
      model name      : Intel(R) Xeon(R) CPU           E5405  @ 2.00GHz
      stepping        : 10
      cpu MHz         : 748.135
      cache size      : 6144 KB
      physical id     : 1
      siblings        : 4
      core id         : 0
      cpu cores       : 4
      apicid          : 4
      fpu             : yes
      fpu_exception   : yes
      cpuid level     : 13
      wp              : yes
      flags           : fpu vme de pse tsc msr pae mce cx8 apic sep mtrr pge mca cmov pat pse36 clflush dts acpi mmx fxsr sse sse2 ss ht tm syscall nx lm constant_tsc pni tm2 ssse3 lahf_lm
      bogomips        : 3990.05
      clflush size    : 64
      cache_alignment : 64
      address sizes   : 38 bits physical, 48 bits virtual
      power management:
      

      Looks like I was thrown into the old node.

      Ran apt-get update && apt-get upgrade and I must admit it sure took awhile.
      So I ran an ioping test:

      root@coral:/usr/local/src/ioping# ioping .
      4096 bytes from . (simfs /dev/simfs): request=1 time=155.6 ms
      4096 bytes from . (simfs /dev/simfs): request=2 time=52.0 ms
      4096 bytes from . (simfs /dev/simfs): request=3 time=29.3 ms
      4096 bytes from . (simfs /dev/simfs): request=4 time=0.2 ms
      4096 bytes from . (simfs /dev/simfs): request=5 time=15.8 ms
      4096 bytes from . (simfs /dev/simfs): request=6 time=336.5 ms
      4096 bytes from . (simfs /dev/simfs): request=7 time=37.6 ms
      4096 bytes from . (simfs /dev/simfs): request=8 time=67.6 ms
      4096 bytes from . (simfs /dev/simfs): request=9 time=646.1 ms
      4096 bytes from . (simfs /dev/simfs): request=10 time=65.9 ms
      4096 bytes from . (simfs /dev/simfs): request=11 time=31.8 ms
      4096 bytes from . (simfs /dev/simfs): request=12 time=1255.5 ms
      4096 bytes from . (simfs /dev/simfs): request=13 time=456.6 ms
      4096 bytes from . (simfs /dev/simfs): request=14 time=184.7 ms
      4096 bytes from . (simfs /dev/simfs): request=15 time=477.3 ms
      4096 bytes from . (simfs /dev/simfs): request=16 time=26.3 ms
      4096 bytes from . (simfs /dev/simfs): request=17 time=268.6 ms
      4096 bytes from . (simfs /dev/simfs): request=18 time=18.0 ms
      4096 bytes from . (simfs /dev/simfs): request=19 time=534.5 ms
      4096 bytes from . (simfs /dev/simfs): request=20 time=50.3 ms
      4096 bytes from . (simfs /dev/simfs): request=21 time=17.0 ms
      
      --- . (simfs /dev/simfs) ioping statistics ---
      21 requests completed in 25115.8 ms, 4 iops, 0.0 mb/s
      min/avg/max/mdev = 0.2/225.1/1255.5/301.9 ms
      

      Lovely I/O speeds *sigh*
      Is 30 days up yet? Wait, it’s only been 30 minutes :(

      October 24, 2011 @ 7:23 pm | Reply
      • We have had a dead drive in the RAID array of one of our servers which we replaced and its currently rebuilding so that could be why you’re seeing such IO speeds. However I am only assuming right now, I don’t know who you are nor what node you are on.

        Please provide me with a ticket ID or invoice ID so I can pull up your account and see exactly what’s happening, we manage a lot of servers so I can’t investigate without knowing what server you are on.

        Thanks for your understanding. Don’t forget we guarantee 30 minute response times on our helpdesk so you are more than free to contact our support team, rather than using LowEndBox as a channel for support.

        Best,
        Kevin

        October 24, 2011 @ 8:14 pm | Reply
        • tortau:

          Hi Kevin,

          It was a rant, rather than looking for support.

          However, since you responded, I’ll contact your support team shortly but I probably won’t be renewing the VPS. It wasn’t a good first impression and I was particularly looking for a Seattle VPS to be my west coast DNS slave :(

          M.

          October 24, 2011 @ 8:27 pm | Reply
        • Thanks – would love to look into your issue for you, and hopefully within the next 30 days or less, we can prove your initial impression wrong :)

          We will make sure we will get this sorted out for you.

          Looking forward to hearing from you.

          Best,
          Kevin

          October 24, 2011 @ 8:31 pm | Reply
        • Hi Tortau;

          Your issue has been corrected and your trouble ticket has been updated accordingly.

          # ioping .
          4096 bytes from . (simfs /dev/simfs): request=1 time=0.1 ms
          4096 bytes from . (simfs /dev/simfs): request=2 time=0.3 ms

          Please accept our sincere apologies for the inconvenience caused, and if you need any further assistance we are here 24×7.

          Best,
          Kevin

          October 24, 2011 @ 10:26 pm | Reply
  10. Kevin Hillstrand:

    Hi everyone,

    We now have 24×7 Live Sales Chat, so you may contact us at anytime and receive instant answers to your questions.

    You may initiate a live chat by clicking on the Live Support icon on http://urpad.net/

    Best,
    Kevin

    October 20, 2011 @ 4:17 pm | Reply
  11. He, well, just reply them with the errors that you have when you try to apply your rules. If that isn’t enough, then they suck n_n

    January 22, 2012 @ 5:18 am | Reply
    • Hahaha, how funny all this.

      Incompetent people :|

      January 22, 2012 @ 6:56 pm | Reply
    • @Yomero

      This is in response to your comment about me answering the ticket.

      The ticket was in support where our techs responded and assisted him accordingly, but was later forwarded to sales & billing when he requested a refund which is why I responded.

      I do take a peek into the support department every now and then, but support is not my job so the majority of tickets I answer are sales, billing, and admin.

      Best,
      Kevin

      January 22, 2012 @ 10:32 pm | Reply
  12. Kevin is the same guy answering your support requests?

    Shame…

    January 22, 2012 @ 7:45 pm | Reply
    • @Yomero,

      I’ve responded to your comment above, looks like I hit reply on the incorrect post which is why it’s showing above.

      Also let’s not be too quick to assume without first hand experience.

      January 22, 2012 @ 10:36 pm | Reply
      • Yes, and as I said some comments below, almost always there is the other side, and we are here to read it :P

        January 23, 2012 @ 12:41 am | Reply
  13. Joseph:

    So let me get this straight, URPad is a scam because on the services area their VPS services are clearly marked as “unmanaged” which means YOU have to do the management and they were even nice enough to give you tutorials to help you when I would have closed the ticket. So if you don’t get your way, you scream “scam”? If so, you’ll fit in very nicely into this community

    If you could budget $10 per month, you could have semi management or even some providers offer higher management support options where they are supported to help you with management which is the big difference between a more expensive “managed” plan versus a cheap, low end “unmanaged” plan

    Now you should apologize for calling URPad a scam because that kind of inflammatory language can cause a negative reputation to follow the company. I witness this so much on WHT from customers who did not buy what they needed, focused solely on price and scream SCAM or make hilarious threats (“I’ll report you to the Better Business Bureau even though I have no idea where you are at!!!!”).

    January 22, 2012 @ 8:02 pm | Reply
    • Joseph:

      Your sir need to stop trying to excessively blog with so much faggotry in your text. No wonder URPad ignored you. I would probably reply tl;dr in most of your tickets, close them and grin while I imagine you being thrown into a fit of rage

      January 22, 2012 @ 11:24 pm | Reply
  14. Again, we’ve delivered your VPS. We’ve provided you with SolusVM, SSH access. We’ve rectified your iptables issue.

    Let’s take a look at email logs sent to you http://i.imgur.com/GHb4C.png

    You ordered your service on 17:07 on January 21, 2012. You paid on 17:19, and your VPS was instantly setup the exact same minute.

    You ordered on 1/21/12, you are in no position to call us a scam if you’ve been a client for under 24 hours. Most unmanaged providers respond to tickets every 24-48 hours while we provide a 30 minute response time.

    And now you’re saying that we are not abiding our own TOS. You were the one that’s not, if you did you would see that we do not provide refunds on our VPS product, and now you’re calling us a scam just because we won’t refund you? You can’t buy a computer from a computer store which had a no refund policy, and 1 day later call them a scam because they refuse to refund you. The world does not work this way. Businesses exist for a reason, to profit.

    Sorry to be the first to bring reality to your face however you would of seen it sooner or later.

    Best,
    Kevin

    January 22, 2012 @ 10:44 pm | Reply
  15. It’s a weekend?

    Phone is for sales & billing only. And sales & billing do not have any official business hours on weekends.

    January 22, 2012 @ 11:05 pm | Reply
  16. I understand you want your $3.95 back, Chris has already responded to you about this (look above) and awaiting your response.

    I am not in management, I hope you can understand I was just abiding our terms of service you agreed on.

    It looks like Chris is willing to make an exception for you since you obviously seem to need it more than we do, so please communicate with him. Chris is the owner.

    Best,
    Kevin

    January 22, 2012 @ 11:12 pm | Reply
    • Joseph:

      LOL you said you were going to expose URPad as a scam, got all worked up and you’re going to bed all raged.

      YHBT!

      January 22, 2012 @ 11:29 pm | Reply
  17. Joseph:

    Drop company name
    Register new company name
    Restart scam
    Same folks fall for it again
    ?????????
    PROFIT!

    See also: W2Servers. Feel free to run a blog saying how you are the best CEO, how people are after you and how you are not a scammer who previously scammed

    January 22, 2012 @ 11:25 pm | Reply
  18. Joseph:

    No it’s easier to throw $4 to get a know it all customer to shut up and terminate the relationship. Dealing with whiney, text generating customers like you is why I do not work for hosting companies anymore. Take your time and effort by writing a book.

    January 22, 2012 @ 11:37 pm | Reply
    • I appreciate your support Joseph. At the end of day, everyone’s happy and that is what matters. We shouldn’t bicker over it anymore.

      Have a great Sunday! :)

      January 22, 2012 @ 11:41 pm | Reply
  19. Lowendbox is going through a change of ownership at the moment, let’s be nice to one another guys and not put even more stress on the transition. It hurts me to see such criticism.

    I’m glad we resolved your issue Nate.

    January 22, 2012 @ 11:38 pm | Reply
    • HA! We couldn’t even do that on Christmas day…..

      January 23, 2012 @ 12:20 am | Reply
  20. In your support ticket, you clearly stated you wanted a refund. What more do you want now?

    I quote below exactly what you’ve stated in ticket #977908.

    “So please just help me work towards getting my cash back. I will “go away” as soon as that happens.”

    Are you going to do what you’ve promised and leave our company alone? After your threatening behavior towards our staff, why do you expect us to continue to accept your business?

    Case closed. Best of luck with your new host.

    January 23, 2012 @ 1:36 am | Reply
  21. > I had an offer for Chris to get the box up and running and let me test out their work over the phone but I have a feeling it is unwelcome.

    A guy offered me a job but I felt like I didn’t have the job.

    What will make you happy, dude, and if you think you are going to garner sympathy from here or something, folks rarely take the provider’s side 100% and I guess tonight is an exception.

    January 23, 2012 @ 2:45 am | Reply
  22. stumpyb:

    I got a VPS from them about 13 days ago. It has now been down for the last 5 hours, and support has been unresponsive to my support ticket completely. So then I tried to hit them up on Twitter about it, and instead of replying to me, they posted this:

    “We’re aware of the issues with our “Foxtrot” server in Seattle, WA, its currently running an FSCK check please bear with us.”

    If they were aware of it to begin with, why can’t they respond to my support ticket within 5 HOURS and tell me that? (still not responded to)

    Also, why not tell customers about maintenanace BEFOREHAND so they are not scrambling when it comes to critical things being online?

    URPad is ridiculous. Thats my review.

    March 3, 2012 @ 12:06 am | Reply
  23. TooRight:

    Last night made for the most strange experience that I have had with a webhost in my over ten years as a web developer.

    My client signed up for a small vps account with urpad.net, choosing to pay the extra to have it managed as well as to have CPanel on it,which is my preference. All was confirmed and he received an email stating that all had been set up and was ready for him. He gave me the account details and I logged in, only to find there was no CPanel at all. So off I go to file a support ticket asking why there was no CPanel when that was specifically asked for and paid for by my client. The response he received was:
    “Thank you for your order.

    Please provide a scanned copy of your front and back of your MasterCard ending in 40 so we can process your order and activate cPanel for you.”

    I was surprised to say the least. Never have I, nor any of my clients ever been asked to do such a thing and this client was indeed shocked. He was concerned about creditcard fraud and i must say, I don’t blame him. The payment was already handled by the creditcard processor and went through just fine. There is a reason creditcard processors are used, not the least of which is the encryption and fraud protection they provide, not only for the customer, but for the business as well. My client had received a confirmation letter stating:

    Thank you for paying invoice 100***. This email is a payment receipt to confirm we have received payment successfully on our end. This email will serve as an official receipt for this payment.
    Basic – ****************.com (04/20/2012 – 05/19/2012)
    Operating System: CentOS 5 32-BIT
    Location: Los Angeles, CA (Test IP: 173.254.233.2)
    Control Panel: cPanel/WHM
    Management: Managed $42.95 USD
    ——————————————————
    Sub Total: $42.95 USD
    Credit: $0.00 USD
    Total: $42.95 USD
    Amount: $42.95 USD
    Transaction #: ************
    Total Paid: $42.95 USD
    Remaining Balance: $0.00 USD
    Status: Paid

    NOTE: This invoice has now been paid.
    You may review your invoice history at any time by logging in to your client area. Thanks for your trust & business!
    Thank you,
    URPad.net

    So by their OWN words,they had already been paid for the service he wanted provided.

    He and I both replied to the support ticket reply asking why they were requesting a scan and voicing our concerns that to do so could open my client up to creditcard fraud, as well as asking why their own confirmation of the payment wasn’t enough. Pretty valid questions if you ask me.

    After refreshing the page to keep checking for a reply that never came, finally what DID show was a page saying my IP had been “Banned due to fraudulent orders, full refund has been provided”

    WTF???Are you serious??? Even more insulting was the email my client received as a final response:

    “Sigh… I guess Summer is here… where all the kids like yourself start bugging hosts and start to create summer kiddie hosts.

    You are obviously fraud, go take your fraud elsewhere kiddo.

    FULL Refund Sent.”

    Wow, excuse me??? They asked for a scan (front and back) of my client’s mastercard and him having concerns about doing so makes him a fraud and a child?? Was it beyond their to even explain WHY they wanted the scan or to explain why they figured he was a fraud? Seriously, calling him a kid and assuming he wanted the server for hosting? Wow, I tell you, I am amazed at how some of these places even manage to stay in business with the unprofessional way they do conduct their “business”.

    The only good thing to come out of this? My client had been about to pay for a year’s worth of the hosting during signup until i stopped him, saying, “Never pay for a year’s worth until after you have tried the host first and know that their service is good”. So although his first experience with a host was indeed a very quick and horrid one, at least it’s not a year’s worth of a refund he has to wait to see if he will receive (it’s pending).

    Anyways, to anyone out there seeking, based upon their unprofessional manner in dealing with customer’s questions, setup, follow-through on what they say they provide, i would have to say say do NOT go with urpod.net for your vps hosting needs…or any other, for that matter…just who really are the “kiddies” here?? o.O

    April 21, 2012 @ 6:03 pm | Reply
  24. ExUrPAD User:

    Thought this service was at least going to be mediocre and worth the little money for a short period of time that i needed it for. Turns out I was completely wrong. Poorly setup and slow by today’s standards to respond to problems. I canceled the service which seems to be the only thing that works on their system since they killed the account. It was down for two nights in the 1.5 weeks i was using it. Unfortunately their billing system doesn’t seem to be integrated with the accounts since they, well, decided to keep billing me…I received an invoice and told them that I had canceled the service. They respond “sorry we will update the system.” None the less one week later they bill me. They I tell them I need a refund…10 days later still waiting and the beauty of it was one of the last e-mail I got from them as I was on the phone or something….
    “Please hold on”
    That’s my Rant on UrPad…
    Advice pay a little more elsewhere

    August 6, 2012 @ 6:43 pm | Reply
    • ExUrPAD User:

      Guess I’m getting what I paid for, a royal pain my the arse…so they refund me for month two and decide to bill me again for month three.

      August 31, 2012 @ 8:38 pm | Reply

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