Well. You guys step aside because the big boy is coming. Via this WHT offer, BurstNET, an Internet service provider company that currently manage more than 200,000 domains and 3,000+ servers, have recently unveiled its own OpenVZ/vePortal based virtual server plans. The price starts from $5.95/month with their VPS Package #1, and you get:
- 512MB guaranteed memory
- 20GB storage
- 1,000GB/month data transfer
- 1GHz guaranteed CPU
- CentOS, Debian, Ubuntu, Fedora, Gentoo
- OpenVZ/vePortal
Yes it is pretty good spec for the amount you pay for. Servers would be in their own data center in Scranton. In fact, I believe all the other providers in Scraton are probably using BurstNET’s facility.
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Tempting prices for tempting plans from a big name.
But when I click through on the “Management: BASIC MANAGED” link in the specs of their plans, reading the first paragraph (Operating System) already turns me off :
“Re-installation of any server, for reasons other than hardware failure, will be charged a flat rate of $65.00.”
From that same paragraph :
“A flat rate of $9.95 is charged for VPS operating system re-installation.”
Maybe I misinterpret something, but most companies offer that for free from the power panel.
And will not complain unless you reinstall the OS every 2 hours or so and therefore hogging the node.
Well at least they provide a direct link to it. So at least, they do not try to hide anything.
Maybe I’ll give it a shot. I have to first find out if any overselling is going on though.
Damn, why do I always get sceptic, when I see (almost) free beer ?
———-
BTW, your link “the other providers in Scraton”. You misspelled Scranton in the link text and the link itself. It’s dead. when I add the ‘n’ it works. ;)
Erm, that is for the managed service, not the default unmanaged.
Indeed a big VPS from some big name. I thought vePortal is provided so you can reload the OS yourself? BurstNET used to be doing just dedi/co-loc so maybe they haven’t updated their pricing page?
Forgot, to mention this. No mention of an uptime guarantee either.
There is also no mention of a money back guarantee. 7 days minimum would have been nice.
Reload is not the same as re-install.
So I wonder how their network really is these days? It used to be rubbish.
I see they have been spruiking it has been tons better on WHT lately and rubbishing anyone who says it was crap.
I spose we can test it out on the cheap soon :-)
Agree that many previous comments I’ve seen about BurstNET has been negative. They are indeed on the budget end of dedicated server market so it could have been people’s expectation as well — I have no idea.
it’s a good vps, i used it.
Your VPS is Running
OS: centos-5-x86_64
Hostname: ***
Main IP: ***
Server: localhost
VPS ID: ***
VPS Resource Limits
Hard Disk Space: 20gb
Guaranteed Ram: 512mb
Burstable Ram: 512mb
CPU Units: 4000
CPU Speed: 1000MHz
CPU Cores: 1
Bandwidth: 1000gb
Backup Limit: 5
They claim to have a redundant network on this page (also linked from the sales thread at WHT) :
https://www.burst.net/network.shtml?c=89&kw=network
In their SERVICE AGREEMENT CONTRACT
The Uptime guarantee is 99.5%, and they claim a 30 day evaluation period at 4.2. But it is not unconditional.
@sjzri:
So what made you leave?
1000gb for $6 a month.
That should be fun… :)
@JosephB — pipe-always-congested and long-pause-after-every-keystroke-in-ssh kind of fun?
Yeah that’s what I meant. Fun in a hair loss invoking kind of way..
Uber cheap, like almost too good to be true..
Guys, you just burst my bubble.
@Robert
i use vps just for fun,I have used temavps,CheapVPS,W4network.
and now is directspace.:)
@sjzri:
OK, so you are still with them.
It’s just that you were speaking in the past tense which caused the confusion : … i used it.
Anyway, I shot an email with some questions their way (23 hours ago) no reply yet.
Probably because their sales dept. must be inundated with orders.
I used to have a dedi with BurstNET a while back. Their network is, well, crap. They have definitely improved it a lot with their recent upgrades but they are definitely still on the very low end of things
@Matthew:
Could you be more specific with “but they are definitely still on the very low end of things” ?
Outages, slow, etc
@Robert
My english is poor.
You can try to email support@rackmounted.com
he(she) reply my email which i sent to sales@burst.net :)
@sjzri — that would be odd. Rackmounted.com/Datarealm is based in PA as well, but I don’t know that they are related to BurstNET.
@sjzri:
I didn’t notice that English is not your first language. It’s also not my first language. :)
After you replied that you were using the VPS just for fun, I assumed that you made a typo : “used” instead of “use”.
I did email them at sales@burst.net . But it is weekend now, so I’m not expecting an answer until Monday.
But I’m looking elsewhere because this company is surrounded by mystery, making things complicated.
“pipe-always-congested and long-pause-after-every-keystroke-in-ssh kind of fun?”
Does that mean their network is slow?
At different times of the day, I already did many tracert and ping -t on the IP address provided in the sales WHT thread. I’m on Europe mainland : .nl.
And it is always over 11 hops and a latency a tad over 100ms. Which is only 10ms worse than the best so far. I never saw a different route being taken. But it’s only 4 days since I noticed the sales thread at WHT.
C:\Windows\system32>tracert 66.96.192.92 Tracing route to 669619292.hostnoc.net [66.96.192.92] over a maximum of 30 hops: 1 <1 ms <1 ms ping -t 66.96.192.92 Pinging 66.96.192.92 with 32 bytes of data: Reply from 66.96.192.92: bytes=32 time=102ms TTL=52 Reply from 66.96.192.92: bytes=32 time=101ms TTL=52 Reply from 66.96.192.92: bytes=32 time=102ms TTL=52 Reply from 66.96.192.92: bytes=32 time=103ms TTL=52 Reply from 66.96.192.92: bytes=32 time=101ms TTL=52 Reply from 66.96.192.92: bytes=32 time=101ms TTL=52 Reply from 66.96.192.92: bytes=32 time=101ms TTL=52 Reply from 66.96.192.92: bytes=32 time=103ms TTL=52 Reply from 66.96.192.92: bytes=32 time=101ms TTL=52 Reply from 66.96.192.92: bytes=32 time=103ms TTL=52 Reply from 66.96.192.92: bytes=32 time=103ms TTL=52 Reply from 66.96.192.92: bytes=32 time=103ms TTL=52 Reply from 66.96.192.92: bytes=32 time=101ms TTL=52 Reply from 66.96.192.92: bytes=32 time=101ms TTL=52 Reply from 66.96.192.92: bytes=32 time=101ms TTL=52 Reply from 66.96.192.92: bytes=32 time=103ms TTL=52 Reply from 66.96.192.92: bytes=32 time=102ms TTL=52 Reply from 66.96.192.92: bytes=32 time=104ms TTL=52 Reply from 66.96.192.92: bytes=32 time=102ms TTL=52 Reply from 66.96.192.92: bytes=32 time=109ms TTL=52 Reply from 66.96.192.92: bytes=32 time=103ms TTL=52 Ping statistics for 66.96.192.92: Packets: Sent = 21, Received = 21, Lost = 0 (0% loss), Approximate round trip times in milli-seconds: Minimum = 101ms, Maximum = 109ms, Average = 102ms Control-C ^C C:\Windows\system32>Slowest download speed was during US East Coast office hours : 1.8MB/s
Fastest download speed (like now) : 2.3MB/s.
The tracert results were swallowed this blog.
So I uploaded a screenshot :
http://www.vectorplayground.com/NewHardware_20080819/burst.net_tests_25-10-2009_08-36-58.png
Results from Just Ping :
http://just-ping.com/index.php?vh=66.96.192.92&c=&vtt=1256457132&vhost=_&c=
Some highlights of the responses I received to my questions :
2) Do you offer a trial period with money back guarantee ?
No, we do not.
4) How many VPS’s are provisioned at maximum on a single Quad Core, and how
many VPS’s at maximum on a dual Quad Core ?
That information is not available, and irrelevant anyways, as load is not dictates by quantity of VPS, but rather by usage of the VPS that are on there. 2 VPS can use more resources than 20 others. We load our nodes based on usage levels, not based on quantity.
11) When I install NGINX instead of Apache, how will this affect the
services mentioned in the BURSTNET™ MANAGED SERVICES DEFINITION & BACKUP
POLICY ?
Never heard of it.
Our techs cannot assist/support such—you would be on your own with that.
———————————-
Ad 2) You always lose one months payment.
Ad 4) I guess the disk subsystem isn’t trashed on their nodes.
Ad 11) WordPress.com uses NGINX instead of Apache, and so do many in the Alexa Top.
I didn’t ask for support. I asked how it would affect their managed services and backups.
And because he hasn’t heard of it, also means his tech support staff can’t answer questions about it.
I’ve installed NGINX many times before from the command line. Only sometimes I have to know how I have to configure things because each provider does certain things differently.
Anyway, another one on the avoid list.
@Robert:
Hey thanks for posting that information, I also pinged and tracerouted your server and got 117ms and I live in the USA, so not sure why yours is faster lol. I also test downloaded bigtest.tgz and got 2.0MB/s from my home connection which is what it maxes out at. I also downloaded it to my virtualserver which I have with 2host.com and it downloaded the file at an average of 7.54M/s although at one point i saw it as high as 11M/s.
It looks like I may be leaving 2host for burstnet. It’s an extra $0.95, but I get much faster download speed, more bandwidth, and double the harddrive space.
@Robert:
Hope you don’t mind but i tested your server.
From my home:
Ping: 117ms
Download speed: 2.0M/s(maxed out my home connection)
From my VPS:
Ping: 41ms
Download speed: 7.54M/s (I saw it as high as 11M/s at one point)
I currently have a VPS with 2host, but I can only download around 700KB/s to my home, and have been for a new VPS with faster upload speeds. For an extra $0.95 I get double the harddrive space and 4times the bandwidth…I think im going to leave 2host and join burstnet.
Oops I read the wrong part on the wget output, the average download speed was 9.24MB/s from your VPS.
2009-10-25 17:18:05 (9.24 MB/s) – `bigtest.tgz’ saved [129672769/129672769]
@cling[y]:
You can’t have tested my server. None of my servers is involved.
I’m in The Netherlands, testing from home. It’s also Sunday here :).
It’s a burst.net server. They give the IP address and download speedtest file URL in the sales thread at WHT.
I wish you good luck with them.
From Serbia I have only 7 hops and average latency of 104ms via Deutsche Telekom.
Seems great…
Just 7 hops ?
You are further east from Scranton then I am.
I was checking out DME Hosting (eying their Budget VPS 3) and I asked about their data centers :
About your DC/NOC :
Chicago IL, USA = FDC Servers ?
Scranton PA, USA = Burst.net ?
—Correct
Could you provide me with an IP for tracert ?
–Here you go:
Scranton PA: 66.96.240.102
Chicago IL: 67.159.26.26
Denver CO: 76.73.20.146
Also with a URL of a demo website (on one of the VPS’s) with some sample
pages with some pictures to see how fast they are built ?
Or alternatively with a URL of a speedtest file download (but I prefer to
see the webpages) ?
—Here you go:
Scranton PA 100Mbit: http://66.96.240.102/100MBtest.zip
Chicago IL 100Mbit: http://67.159.26.26/100Mbtest.zip
Denver CO 100MBit: http://76.73.20.146/100MBtest.zip
Same story tested just now :
Scranton (burst.net) 2.18MB/s
Chicago (fdcservers) 479KB/s
Denver (???) 1.46MB/s
I will trial a Budget VPS 3 plan.
In Scranton (Burst.net) HostNOC DC.
Forgot the screenshot of DMEHosting DC’s :
http://www.vectorplayground.com/NewHardware_20080819/SpeedTests_27-10-2009_11-01-20.png
I changed my mind. Just before ordering I read this thread, and I didn’t like the tone of the burst.net replies. Especially #14, has a shut up and die tone to it. :
http://www.webhostingtalk.com/showthread.php?t=896425
The quest continues.
just today I tried to register and bought their service, but I failed to pass the fraud check even after I entered the pin number given by automated call. I got message that my order is not legitimate. what kind of webhosting is this? It seems like they are rejecting customer at first place :(
I have submitted email to the billing department, I hope my problem is resolved. luckily I havent paid my purchase.
I had a similar problem as Calvin – ordered a VPS, except the system screwed up my number so I didn’t even get the call. Plus, I got 2 order confirmation emails with different order numbers and different totals.
I submitted an email to support, but I didnt even get the autoresponse with the ticket number. I then get a payment reminder, so I replied to it that I won’t be paying till the problems are sorted out. A few hours later, one of their guys emails back asking me what problems I encountered. I still haven’t received a reply (7 hours and counting…).
Not that it matters – I cancelled the order. Just waiting for the fun and games that will cause.
I cancelled my order. wish they could make thing simpler.
@calvin, Trent:
Did you guys manage to get things settled with Burst ?
I cancel my order, it’s too much hassle to upload my id card, driver license, etc. luckily I found another vps hosting who offered 256/512 mb for relatively equal price to burst.net.
That’s bad news.
But it can only mean that they were scammed many times and don’t take any chances anymore.
Your card, or one of your demographics maybe raised a potential fraud flag in their system or manual checks.
I know that olm.net also has these tight and rigorous funds source checks.
I’m still sitting on the fence about getting a VPS with DMEHosting.
I just commented in one of the posts here about them.
Anyway you got yourself sorted. Good luck with your shiny new VPS. Don’t forget to spit polish it every week.
I dunno about any scam practice, they could make things simpler by making online form, here I got email that I must download a pdf file, write my details by hand and mail them to their address. it’s what I have to do in if I want to pay with paypal. duh.
I’m still figuring how to setup my new vps using kloxo. pretty complicated for newbie, but hope I will get used to it.
also, if you are wondering, I use connextnet’s vps package. pretty affordable for newbie who wanted to start vps.
http://connextnet.com/virtual-private-servers/
Yeah your VPSOne Plan looks pretty sweet, and affordable too.
But after that, there is a huge price gap of $19.
You are better off buying 3 more VPSOne plans and locally connect them, than upgrading to the next plan.
Or you better make sure that none of your sites gets popular. ;)
Locally over 1Gbit LAN.
@Robert:
If you do end up getting a VPS with DMEHosting could you let us know what you think about it? My 2host VPS account expires later this month and I am trying to decide between DMEHosting and BurstNET. The 2host account I have is pretty sweet, its XEN, 512MB ram, 10gig harddrive, for $5/month but I can only download from it to my home at about 500KB/s which is too slow for what I want to use it for.
Yes, no problem.
Still looking for a Xen alternative though. Where on the 2Host site are details of your VPS ?
2host’s connection speed doesn’t look promising indeed.
I need a VPS with beefy CPU and a fast connection.
@Robert
Strangely enough, I don’t think they have the details posted for the $5 VPS that I have on their website. I heard about it here on lowendbox, the link is below, the WHT direct link may still be working….
http://www.lowendbox.com/blog/2host-5-xen-vps-with-512mb/
Not sure about all the IP’s they have but mine is in the 206.225.19.* range.
I just ordered the VPS #1 from burst.net, i’ll let you guys know how it goes….
My burst.net account was setup in less than 24hours which is impressive considering it wasn’t during business hours, I ordered on friday night and it was setup by saturday morning. So far im really happy with it, also it comes with vePortal which will let you control your VPS(reboot, reload os, monitor bandwidth etc) from the web.
Consider yourself lucky to have purchased from burst.net directly, and not one of their FBN resellers.
Check the opening comment from JosephB to the cpanelhost.me post. It was spot on.
This is the worst experience from all vps I’ve tried. For three days my vps was just unreachable (and the whole node too of course). Network is bad. Disk i/o is bad. They gave me an ip of somebody who recently run some satellite sites on this address so I was having lots of requests for “SEOish” urls from search bots in my webserver’s logs. Not to mention that maybe this ip can be blocked due to “over seo”.
Thanks for the update.
Better luck with your next choice.
Got an email from them:
“Dear Valued BurstNET Client,
As you are painfully aware, we have had major issues with the hardware node servicing your VPS.
We have attempted for over a week now to stabilize and repair RAID issues (drive arrays, drive failures, and various other issues), with limited success. Please understand that is a very singular issue. We have MANY hardware nodes running with no issues at all, which contain very satisfied BurstNET VPS clients.
We understand the stress this has placed upon you and your online needs, and have decided finally to remove the hardware node and start anew. We have built a new hardware node, tested it thoroughly, and have loaded your account onto it. At this point, it is day one. You will have to load your data again. We will continue to fix the old hardware node and retrieve your data, but it was impossible to do so while the server was live.
We are also going to give you two free months of service on the new hardware node to help make amends for the time you lost. If you wish to cancel the service, we will refund you otherwise.
As stated earlier, we are still working on the existing server to get everything up and running and help you move any data you need moved to the new server at no cost.
Please let us know if you need this data, otherwise, we will assume that you were able to re-upload everything to the new hardware node yourself.
We apologize again for the problem you experienced, but are confident this new hardware node will be exactly what you hoped for when you signed on.
If you have any questions, please open a Customer Service Department ticket, and we will be happy to assist you.
We thank you for your patience and understanding, now and throughout this stressful situation.
Regards,
CUSTOMER SERVICE DEPARTMENT
BurstNET”
I see 2 things bad with this email. It took them over a week to take the right decision and bring in a new node, and that they will assume that you were able to re-upload your data if they don’t hear anything from you.
But they handled according to their TOS, in case of problems, you must give Burst a chance to make amends, only if they fail at it, and only at their discretion you are entitled to a refund of your money. So I guess you can not do anything about it that it took them so long. They decide what is a reasonable time to make amends, not you. And they had their attempt for over a week.
Like Einstein said: insanity is doing the same thing over and over again and expecting different results :p
But their assumption about your data without specifying or asking for a period of time is cocky.
One more reason for not trusting anyone with your backups.
I hope that you have a very recent one.
If I were you, I would just grab the refund and move on.
P.S.
There is a buy1get2 promo going on in this thread at WHT : http://www.webhostingtalk.com/showthread.php?t=903440
I’ve had a burst.net account for about 2 weeks, and in that time it was down for 2 days. Also sometimes it works great, but other times I experience some insane lag, it will take up to 2 seconds to get the output of running ‘ls’ Although i’m not sure, I think the Disk i/o is the problem. Lately(the last 2 or 3 days) it’s been running great and I haven’t experienced any problems, but i’m still keeping my eyes open for another good deal :)
Ah, you decided to go with Burst.
The insane lag problem, could also be a (temporary) routing problem.
I am seriously considering to move my main “low-end” VPS to burst.net and pre-pay for a whole year, but before I go crazy and do that, I would like to ask if you use any uptime monitoring tools (and if so) how was the uptime in this new service?
— Odd question, please skip if you are too sensible —
Can anyone with debian and the lowest plan ( Package #1 / the one @$5.95) please verify if they can use aptitude update / aptitude dist-upgrade while still being able to serve static html pages (in a timely fashion) with a “light” http server like nginx?
———————————————————
Other than that, I just have a weird bone who feels awkward for going to OpenVZ… But if I can get more dedicated RAM this way than I would get of RAM+Swap in XEN, then why not give it a try =P
I have two VPS’s one with BurstNet on OpenVZ and one with 2host on XEN…BurstNet is much more professional, quicker to reply to problems, and has a nice way to manage your VPS, so on first appearances they looked very attractive, however after using them for a while I am really beginning to dislike BurstNet. My XEN based VPS on 2host is much more responsive, experiences less lag, and has a faster upload speed(to my home). I believe BurstNet throttles upload speed, since I can only get about 300KB/s per connection when downloading to my home. Also I could not get IPTables to work with OpenVZ….long story short, I’d suggest you pay $6 for 1 month and see how you feel about them before committing for a whole year. The worst part is that my BurstNet VPS just really lags up at random times, which I think is because of the Disk I/O…I really like the company, so I may just experience problems with the server on which my VPS is hosted…
Ohh also, I am running debian 5 32bit and an apache webserver on my BurstNet account, and the page is still accessible and just as responsive when I run aptitude update / aptitude dist-upgrade, about the RAM I really feel 512 is overkill for me, and I even have X fluxbox and VNC running on it and I manage to stay below 100MB/ram used…
@Robert
The cancellation went through surprisingly quickly. My whole experience with them is now water under the bridge, so I don’t want to start dragging up the past.
@Trent:
My request was of November 02, 2009.
@Robert
*shrugs* I don’t check this site every day.
I meant that you WERE dragging up the past.
@Robert
I’m not going to get into a fight with you over it, so whatever :p
I’m not starting a fight.
Just pointing out that the question was quite old, and I was not expecting/wanting an answer anymore. And that contrary to what you said about dragging up the past, you did.
Take it which ever way you want. It’s you party. I did not have bad intentions. Next time I’ll fill the text box with smilies and jokers. :)
@Robert
Hey did you ever end up finding a good XEN VPS? I am a huge fan of slicehost.com, the only catch is that they are too expensive for me…but I thought I’d mention them anyways…
Hi cling[y],
I almost had a Linode 540, but they refused my request for a third IP number in pre-sales. According to them I didn’t have proper ARIN justification for it.
Just before the weekend, I went for a Xen hosting provider WeServIT in The Netherlands (that’s local for me) : http://www.weservit.nl/nl/server/vps_linux (But, they also advertise at WHT).
They have a 25% recurring discount coupon and a 50% one-time discount coupon from this page : http://www.clients.weservit.nl/announcements.php?id=8
So I’m paying EUR 15.62 including VAT per VPS, about US$ 22.–
Instead of 1x 1024MB VPS, I went for 2x 512MB VPS on different nodes to spread the risk of downtime because of a possible hardware failure. Both will run money sites and scripts.
They have really fast support with knowledgeable answers, and everything just went smoothly from the start.
Network connectivity is blistering fast, but that’s because I’m living pretty close to the Alphen DC.
I am averaging about 6 – 6.5 MB/s download from their test VPS : http://94.228.215.10/100mb.bin
But I can repeat that speed multiple times, I tried 4 simultaneous, so they must be doing some traffic shaping in their firewall or so.
I had a complete LEMP stack (Linux (E)NginX MySQL PHP etc) installed and tuned in 6 hours from the command line (Putty). Had some problems with converting htaccess rewrite rules into NginX format.
When I was finished with the OS bit, I asked them to clone the VPS in this state to the second one, and change the hostname, MAC, IP’s, and UUID, etc of the clone.
About 60 minutes later I had an identical setup and tweaked second VPS. And on top of that, they also cloned the second VPS and made both clones available as restorable backups. Without me having asked for it. Pretty cool stuff.
Then I proceeded with installation and tuning of the sites and some other scripts on the first VPS. Which I hope to finish today or tomorrow, depending on whether I take a day away from it all.
Once I’m finished installing and tuning the scripts on the second VPS, I’ll try a 512MB VPS from Empire Hosting for a US based (Cedar Falls) Xen VPS : http://www.empire-hosting.net/xen.html
I also need one more VPS in the US. But this is for startup money sites.
Correction : I tried UPTO 4 simultaneous. My internet connection maxes out at 15MB/s (real 14.8MB/s) down (120Mbps). So I was close to the maximum already with 2 simultaneous @6 – 6.5MB/s. But once the first 2 were finished the other 2 downloads speeded up, to about 4MB/s average when finished.
Stay a way from Burst.net.
I ordered a VPS from them before 3 weeks, and have to say that my VPS was always DOWN.
Also Burst.net support is VERY SLOW!
Stay a Way!!
From the reports I have heard regarding the payment screening process, I hope I am not in for a treat..
I have payed using my online banking system for generating one-payment only credit cards. Because they are one-payment only, I could not use any of those to pay through Paypal since the verification process involves charging my card one transaction of €1.5 and then input the 4-digit pincode written in the charge description for validation (– which, I reinstate that being a one-payment only card, obviously makes it unusable for a second charge after the check where I actually pay Burst for the service).
A few tries later, after realizing the deadlock of this check, I have gone to my bank portal and requested one more temp card, which I have used to pay Burst via Authorize.net.
I can see the order went through given the records in my bank portal, which from my past experience in various other online shops should mean everything is ok, but because of this reports I keep reading now I am very afraid I get asked for something that involves having an actual physical card to do whatever verifications they them necessary.
Hope everything goes ok.
Will keep you posted once I actually get my VPS and can evaluate their service.
(Side note: I hope Paypal doesn’t actually charge me all those €1,5’s for the validations of those cards.. So far my bank seems to believe they are doing an actual charge, not the standard “Authorize” that doesn’t turn into an actual charge. Will see how that plays out..)
Just to update you guys and say that everything turned out to be just fine, without any Credit Card drama.
Right now I am filled with work, so I will take a while before reporting my experience with the service.
(Support does seem to be a little slow, I just say this because I have made a mistake during signup to the Ticketing System and mistakenly switched the dot in my email domain for a comma.. — weird enough the system accepted that malformed email address and a day has just went by since I have submitted a ticked from a temporary account to correct this issue, without an answer so far)
And I have got a reply from support, apparently the idea of submitting a support ticket from a working account so that they could fix the problem of a non-working account blew their minds :(
All I am asking is to fix the email address, so that name@domain*,*com becomes the proper name@domain*.*com and I can activate that account.
Let’s see if I get better luck this time…
I experienced some really crappy uptime and lag when I first got my BurstNET VPS, now though, my uptime is 18days and counting and I haven’t experienced very much lag lately. Seems like things got worked out…also they don’t allow any torrent software, I got an email telling me to stop using rtorrent or my account would be suspended. Also I can only download at about 350kbps from my VPS to my home which kind of sucks, but other than that I have been pretty happy with BurstNET.
At least they warned you ahead of time instead of just ToS’ing your account. That’s a plus.
Ticket ID: 2082096
Status: OPEN
When Created: 01-04-2010 – 04:09AM
Elapsed Time: 3 days
Since Last Action: 3 days
if you are one of burst.net staff, please take a look at that ticket.
thanks.
They order process suck ! you’ve to wait days or even weeks ?
I recently cancled my order, coz they request me to fill this form, even my paypal account is verified.
Paypal Payments: http://burst.net/policy/ppauth.pdf
I signed up about 24hours ago, from time of order until I had my VPS account details was 2hours and 10 minutes. I think this is pretty good for a Sunday. The CPU I have access too is a Intel Q8200. So far things seem good. Although I has looking on the website for one question to be answered, what is the physical address of the Scranton/Burst.net data center? I would love to see a good street view pic. I have emailed customer service and they just directed me to the network page or the burst.net site……………. surely this info is not that secret?
http://maps.google.com/maps?f=q&source=s_q&hl=en&geocode=&z=7&iwloc=A&q=+422+Prescott+Ave.+Scranton,+PA
@Buff — if you google burstnet scranton, it gives you the address. However it does not look like a data center to me…
Those two storefronts with boarded up windows may be it. That church down on the corner as well although I doubt it in this case. I know I’ve looked at a couple of boarded up chuches a few month sback when we were kicking around the idea of doing our own datacenter.
Yeah…… it’s kinda strange hey, it’s ment to be a 11,000 square foot center. Also people with Colo boxes and Dedicated’s are meant to be allowed access to the building. Has anyone been to the Burst.net data centre or got a real photo?
somehow, their admin disallow me to use -m iprange on iptables. be aware of that !
you wont get full iptables features on them.
Ok, So after a couple months I have a review:
Pros:
-Price
-Support Desk (Great)
-Reliability
-Speed
Cons:
-Phone support snappy (The only thing they know how to say is open a ticket)
-Some of the Terms from the TOS are pretty harsh… (Ex. The $50 disruption fee)
Overall: A great company. I don’t know why people don’t seem to like Burst….
Oh, About the datacenter, it’s the white building with cars, and security cameras.
You mean the white house or the other non descript building across the parking lot? Doesn’t look like much of a datacenter either way, but I guess as long as the power doesn’t go out and the server doesn’t get wet we would be ok.
Well after 2 weeks of burst.net. I have decided it’s not really for me. The VPS activation was fast enough and the VPS runs ok, how ever after seeing google street view and experience slow network access I have already decided to move my services elsewhere.
I ordered a VPS from Burst.net and have never received it, even after 28 hours. They take forever to respond to their support tickets as well, that is if you ever get a response at all. I had signed up for a helpdesk account with them previously and it took them 2 weeks just to activate the account. I didn’t know things had gotten twice as bad as before. Last time, it only took about 14 hours to get the VPS, which is crazy because I know it can be done automatically, because a lot of hosts do it that way now.
@Bert
They had a facility wide power outage the other day so i believe they are still trying to scramble and get everything back to normal, You ordered at an extremely bad time in my opinion, They have been in business for 19 years they will get it setup eventually.
Setup for Burstnet was quite quick for me.. support mentioned it would take 12hrs to setup, but I got my account setup in less than half an hour.. It’s not the fastest VPS, but it was okay, not as bad as some of the reviews I’ve heard. and compared to my other budget host which I wont mention, at least support does reply!! ( I mean the same day. not three days later-if that) the unixbench score is pretty low thought! around 160 and maybe 185 if you put in a ticket.. but they do give you a free backup service through vePortal.
Overall it was okay, maybe I got luck!
I bought a $5.95 VPS there once and the biggest problem I had is support. Though I really didn’t expect much from their support for $6.
Honestly, I would rather pay more for the given specs and be able to depend on support. That’s just me though.
Honestly.. Burstnet support is really not that bad for me. I canceled their service just so I can tryout a few other hosts, but I would have no problem signing up again.. right now I’m trying out Newwebsite promotion. The VPS seems good, but I haven’t really used it much. so we will see.
BurstNet support said “Please note that our average turn around time is 12-24 hours for VPS(business
days only), however, some orders are delivered the same day or even within just a few hours. Order delivery is dependent upon the exact service ordered, specifications of the order, day and time of order, and current hardware stock (…if applicable). Custom specifications usually take longer to fulfill than
standard configurations. ”
Until more than 24 hour my VPS is not ready! all ticket response took min 5 hours. :(
An update on Burstnet.. it seems after I put in my request to cancel. my VPS has been extremely slow. so slow that I literary have to put in a ticket on a daily basis just to get it somewhat useable. I think I will just move on and forget about the remaining time left on this account.
@earl
My VPS has also been extremely slow lately, but in my case I still have almost half a year of prepaid service.
I am “kind of” with hopes it is just something they will work out, because although I wouldn’t call their service perfect, until this extreme slowdown started to happen things were going pretty well for this kind of the service.
Yet I am kind of worried and embarrassed. Just recently I have canceled a long term account with VPSlink (a 2-year prepaid) and submitted under reason for canceling something along the lines of “BurstNET provided better value”. I just hope they don’t suddenly decide not only to prove me wrong but also make me feel like a jackass…
Just considering all fronts, anyone knows if they provide partial refunds for this kind of prepaid amounts?
@ Webmister
Have you tried getting rid of the rubbish (temp files) etc. And tried a reboot?
@Webmister
They give prorated refunds i believe, actually depending on how long you’ve had the service you might be able to get a full refund, just open up a ticket with billing & Ask.
@Daniel
I believe it is a little more serious than that, since my troubles with CPU bound operations happen when the vePortal is also sluggish. Nevertheless it is always a good advice, without any kidding, a reboot can often times do magic.
@Andrew
Thank you, I will seriously consider opening that ticked if the matter is not resolved in a timely fashion.
Personally I would only ask for the remaining period, since that is what I believe to be fair(er).
@Webmister
I noticed that if your unixbench results are under 160 the VPS is extremely slow.. prior to my request to cancel my final score would be around 170 and up and the VPS would be quite responsive, even veportal was quick but after cancellation it never really got above 160. if you have a static page it would load fine but anything that required more process like installing wordpress in kloxo the install page would just get stuck.
It’s really too bad cause I would have signed up with them again.
@Webmister
This sounds like an issue with the Host Node, I would open a ticket & Ask BurstNET if there are any problems on the node that you are on. It could be an abusive vps causing problems for everyone else, It’s not XEN so it’s possible.
It seems I didn’t have much luck with support ticket opened, since at the time they attended the ticket it appears that things were working fine (that is the bad thing about troubleshooting intermittent problems).
There was a bit of reckoning that the server load was a bit higher before their login was made, and right now I was having once again the same problems (but for a few seconds later I may not have any problems… given my luck that will probably be when they will recheck the problem)
Don’t want to jump the gun, neither rant to much on what was a very comprehensive and polite support reply, but if I am unlucky there is a big chance this problem won’t be solved. A pity, because the service was actually good prior to this.
Well, for all that it matters here is my uptime when the VPS gets sluggish
load average: 0.83, 0.33, 0.18
load average: 0.72, 0.38, 0.22
Here is my uptime when it actually gets responsive
load average: 0.01, 0.14, 0.15
@Webmister
Those loads aren’t all that high, You shouldn’t be getting a large amount of speed down with those loads, Which definitely brings it back to the host-node. Tell them to migrate you to a new node.
Well, although I haven’t had a new reply, it does seem like they were able to solve the issue without having to move me to another node.
Everything is responsive now and, according to my off-site monitoring, without wild fluctuations of page generation times during the day.
I am cautiously happy. — just because of other users reports, let’s see if this is to last.
@Webmister
Glad it all got fixed, be sure to monitor it. sar -q would be a good way to keep track of Load Averages in 10 minute intervals.
And apparently I did good to be cautious, as things are slowly becoming slower. My VPS is still on the usable side, unfortunately the same cannot be said for vePortal. (load started to rise a little bit)
Will have to wait for that last ticket reply (I am still awaiting the answer from the recheck), but things do seem to be on track to become sluggish once again…
This is really a bad timing for me, because my “exam season” is just about to start, I am way too overloaded with work to start looking for another provider and do preparations to move all my stuff to another server.
I know it was a cheap service, but from previous experience with other cheap but somewhat reputable providers, I honestly was expecting something a little bit more consistent (in a good way.. not sluggish consistent!).
@Webmister
Some providers would be happy to move you over to one of their servers from your current host you would just need to ask them :)
Sorry about the problems your having with BurstNET
i really do like burst.net and have never had any problems with them.
I ordered Burstnet vps1 weeks ago, so far so good.
I ordered Burstnet vps3 , very good
Please do yourself a favor and stay away form these people. I had a server unavailable (after they pushed a load of Windows updates to the nodes) for about four (yes, four) days. No chance of a refund, and I had to pay for a full month of service with a server that won’t boot, when I canceled one day into the next billing period.
I also tried out their backup service, and canceled that, and they keep on pestering me to pay the invoice that isn’t due.
I had a support ticket DELETED by them, instead of responding to it. Obviously they think I will pay the invoice if they ignore me by deleting tickets.
Which uses a lot of BurstNET VPS. I am interested in using the BurstNET VPS.