Julian from AlphaRacks sent in an exclusive special offer, with plans based in Los Angeles. They have been featured before and provide various services including Web Hosting, OpenVZ & KVM VPS, Windows VPS, and Dedicated Servers.
Services are provisioned on hostnodes featuring Dual Intel Xeon 5620 / 5639, 128GB RAM, 4 x 2TB HDD configured in hardware RAID10 with CacheVault. They are connected by 2 x 1Gbps uplinks.
All services include cPanel (Shared/Reseller) and SolusVM (VPS) as the control panel, 1 IPv4 and 20 IPv6, full root access, instant setup, and best effort DDoS mitigation by QuadraNet Vest.
Free Bonus: Open a ticket and request to have your network speed increased to 1Gbps for FREE!
They offer PayPal, Credit Cards (via 2Checkout), and Bitcoin as payment methods. As always, please ensure you read their Terms of Service.
Shared Hosting Plans
Shared Hosting Special #1:
20 GB Space
300 GB Monthly Bandwidth
1 Hosted Domain
Shared IP address
cPanel Control Panel
Softaculous Auto-Installer
LiteSpeed Web Server Powered
CloudLinux Optimized
Instantly Activated
$2.99/year – [Order Now]
Shared Hosting Special #2:
50 GB Space
600 GB Monthly Bandwidth
2 Hosted Domains
Shared IP address
cPanel Control Panel
Softaculous Auto-Installer
LiteSpeed Web Server Powered
CloudLinux Optimized
Instantly Activated
$5.99/year – [Order Now]
Shared Hosting Special #3:
100 GB Space
2000 GB Monthly Bandwidth
Unlimited Hosted Domains
Shared IP address
cPanel Control Panel
Softaculous Auto-Installer
LiteSpeed Web Server Powered
CloudLinux Optimized
Instantly Activated
$9.99/year – [Order Now]
——————————————
Linux VPS Specials:
Linux OS Choices (32 and 64 bit): CentOS, Scientific Linux, Debian, Ubuntu, Fedora, Suse
Linux VPS Special #1:
1024MB (1GB) RAM
1024MB (1GB) vSwap
1 vCPU
20GB Disk Space
2TB transfer
100Mbps uplink
1x IPv4
20x IPv6 (free on request)
DDoS Protection powered by QuadraNet Vest
OpenVZ / SolusVM
$11/year – [Order Now]
Linux VPS Special #2:
2048MB (2GB) RAM
2048MB (2GB) vSwap
2 vCPU
60GB Disk Space
5TB transfer
100Mbps uplink
1x IPv4
20x IPv6 (free on request)
DDoS Protection powered by QuadraNet Vest
OpenVZ / SolusVM
$19.00/year – [Order Now]
——————————————
Windows VPS Specials (includes Windows Server OS):
WIN VPS Special 1GB:
– 1024MB RAM
– 1 vCPU
– 30GB Disk Space
– 1.5TB transfer
– 100Mbps uplink
– 1x IPv4
– 20x IPv6 (free on request)
– DDoS Protection powered by QuadraNet Vest
– Windows Server 2008 R2 Standard Included
– KVM Virtualization
– $5/month – [Order Now]
WIN VPS Special 2GB:
– 2048MB RAM
– 2 vCPU
– 50GB Disk Space
– 3TB transfer
– 100Mbps uplink
– 1x IPv4
– 20x IPv6 (free on request)
– DDoS Protection powered by QuadraNet Vest
– Windows Server 2008 R2 Standard Included
– KVM Virtualization
– $10/month – [Order Now]
——————————————
Locations & Test Information
QuadraNet – Los Angeles, CA (US)
Network Mix: PCCW, NTT, ChinaTelecom, ChinaUnicom, Telia, GTT, and Zayo
Test IPv4: 198.55.111.5
Test IPv6: 2607:fcd0:0:a::2
Test file: http://repos.lax-noc.com/speedtests/100mb.bin
Related Posts:
Thank you for sharing our offers with the community! If anyone has any questions, we are standing by, right now, ready to assist you – support@alpharacks.com
It is our mission to be available 24 hours a day, 7 days a week, 365 days a year, and to go 10x above and beyond!
Special LEB Bonus:
Order a VPS and open a ticket afterwards and we will upgrade your network port speed to 1Gbps for free. As a reminder, bandwidth resources are reset every single month, even on yearly plans!
We hope you enjoy our crazy low prices!
Julian
Solid server host. This is my second VPS I booked with them! :) Highly recommended
I concur with this. Using my AlphaRacks VPS as a VPN tunnel for use at work, works beautifully every time. Thinking of ordering a shared hosting plan for hosting my local mobile car wash website. Why the hell not for less than the cost of a cup of joe?
Thanks Ryan!
Thank you for the review, Zachary and for your patronage!
Julian
how u handle dmca?
We forward any abuse complaints we receive to the customer, and provide 48 hours for customer to provide a resolution.
Being curious and interested :-) But KVM Windows only?
Hi Ben, our Windows VPS are powered by KVM Virtualization.
Julian
What I meant was to ask you why no KVM without Windows, with better OS like Debian, Ubuntu or others…
But I’m pretty sure you understood :-)
Sure, you can view our KVM plans here starting at $2.50/mo: https://www.alpharacks.com/kvm
They support Debian, Ubuntu and more :-).
Julian
service is bad thats why cheap rate,avoid
Hi netaksharee, apologies for any inconvenience. This is not the level of service we desire to provide. Please allow me to verify you are (or were) a customer – reason being, your name is not coming up at all on a search on our client list.
You can send me an e-mail at julian @ alpharacks.com – I will be sure to make things right with you.
Julian
thanksfor reply
I have updated ticket
got it 100% resolved
thanks
Thank you! Sincerest thanks for your business, trust, and confidence. As we strive to excel in our industry, we are honored to have clients like you.
If there is anything else we can help you with, our support staff are standing by 24×7, ready to help – support@alpharacks.com
And I am always available to personally assist at julian @ alpharacks.com
Julian
Ordered, seems good. I just want to warn everybody not to use the Bitcoin gateway for now, until it’s fixed. It’s kind of broken. I’ll reply to this comment once they have replied to my ticket so that it’s fixed. Because now it just keeps changing address every time you make the payment.
money laundering?
I’m not aware of said issue, please note that we use Coinbase to process our Bitcoin payments. After a payment has been made through Bitcoin, it can take a few minutes for the payment to clear within the Coinbase network, resulting to a slight delay in processing your order. That’s just how Bitcoin payments work.
I just placed a test order and was not able to replicate the issue. I am however interested to learn more details about the issue that you saw. At your earliest convenience, please send me an e-mail at julian @ alpharacks.com
Julian
Any upgrade option ? I have memorial 768MB vps.
Yoko, we would love to help you out with this. Please email sales@alpharacks.com and we can review your existing account and provide you with your upgrade options.
Julian
I have not services with this provider but the policy of refunds of only 3 days (that are really 2 days after refresh NS) only can be a bad signal of the quality of service, you pay for a complete year of service and receive only 3 days of guarantee.
Peter, while this is the official policy set in stone on our terms of service, every company has to have certain rules “officially” in their TOS. This does not mean we’re not flexible or not willing to work with people.
We are large enough to stay in business and to provide excellent pricing, but small enough to care about our customers. We work with customers on a case by case basis, and in most cases we do bend the rules and make exceptions to our TOS. We strive to be as accommodating as possible and provide personalized service.
Julian
u r not flexible in 3 days rule
I had unstable vps and asked for refund
#207150
lets reply on ticket only
I see that you ordered on November of 2016 – unfortunately, PayPal does not even allow us to refund transactions that far back.
I will update your ticket here within the next few minutes with some options.
Julian
dont update,there is thing abt privacy
Thanks, I’m glad we were able to get this resolved!
u resolved but after six months
cant I get validity extension?
Julian is great
solved all the issues
Thank you for choosing AlphaRacks, it is highly appreciated!
GREAT support! Ordered last night and had a question about how to enable TUN TAP, and their support answered in under 10 minutes. Turns out you can enable TUN TAP instantly from the VPS control center.
So far, so good.
Hi Don, we’re extremely happy to have you here! Thank you for the great words. In case you need any further assistance, please do not hesitate to contact us.
Julian
I was tempted by the low prices and great specs on a previous offer but there is an obvious downside – grossly oversold servers and a network that is very sporadic in terms latency and throughput. I got tired of the incompetent support staff and constantly opening tickets about the same issues that were never addressed.
I’ve had quite the opposite experience. Very happy with AlphaRacks so far.
Thank you for choosing AlphaRacks and for your positive feedback!
Hi Michael, I’m looking for more details and would like to render a resolution for you as I was not able to find your account.
Send me an email julian @ alpharacks.com with your account details. I want to make sure any problems are fixed and that you’re 110% satisfied!
Julian
Interesting offer, and I think they are targeting an interesting price point for what they are offering. Unfortunately, my experience has been closer to Michael’s above. At first my instances were responsive and the network consistent, but as more offers appeared here on LEB and through their email marketing efforts the QoS went downhill, to include their tech support. Finally I just got frustrated with their low-level support being unresponsive and let my instances go idle.
I think it’s a shame because I think they are trying and might have the right equipment and price point, but there seems to be a disconnect between their support and marketing departments. Just my two cents.
I greatly apologize for any inconvenience caused to you. I would like to turn this experience around for you, as we aspire for nothing less than keeping our customers feeling happy, satisfied and valued.
If possible, please send over an e-mail to julian @ alpharacks.com with your account details so that I can further assist you.
Julian
Just ordered a 1Gig VPS plan. I’m excited to get started – thanks for the awesome offers!
Fantastic! Thank you for signing up.
Julian
Background: I’m a tech savvy person. I’ve been using everything from shared hosting all the way up to colocation space throughout my career in IT for the past 20 years. I can easily spot the differences between a good and a bad host.
My experience with Alpha Racks:
I have been using Alpha Racks since October of 2015. Fast forward to today, nearly 2 years later I couldn’t be happier with them!
Their prices are competitive (I can’t recall anyone who is cheaper). But I believe in the quality that they provide, more than I care about price. They have proven time and time again that they are a competent bunch of people and know what they’re doing. There has been some occasions where I had inquiries for the support team and they always answered rapidly.
What REALLY impressed me was the DDoS protection that they provide. My websites on occasion get attacked by the random skid, and they have tanked the attack every time without any issue (my server and website stayed online even during the attack!)
I must admit, I wasn’t expecting their DDoS protection to be this effective for what I’m paying, but trust me it works really well.
Overall if you’re looking for a good deal, if you’re looking for a good value, I give Alpha Racks a 10/10 rating. Keep it up!
-K.
I’m glad to hear that the DDoS protection is working well for you! Thank you for the great review :-)
Julian
Can I have more disk space on Linux VPS #1?
I don’t need those 2TB datatransfer. 300GB should be enough.
Hi Aluminat, sure please contact our sales department at sales@alpharacks.com and we can talk to you about customizing the VPS :-)
Julian
Can I get 4GB RAM in LINUX VPS 2?
Please contact sales@alpharacks.com and we can customize the VPS to your specifications
:-)
Julian
Loving my VPS! Much love to Julian and the crew for all the help, and for the unbelievably awesome price!
Great Brad! Thank you for the positive review and for the patronage. We appreciate it.
Julian
I have an alpharacks vps, and while I like it and it has worked great so far, they can’t seem to keep FUSE working on the openvz setup. It worked for the first few weeks, and randomly works when I ask that it get setup again, but I just gave up asking anymore, since it never stays working. But they always respond well to the tickets, just can’t get it to keep running.
Hi Aidan, I’m glad that the VPS is working great so far! FUSE is supported with our OpenVZ containers.
Please email me at julian @ alpharacks.com with information that would allow me to identify your account (such as an email address on file) and I’ll make sure to render a resolution for you.
Julian
Their openVZ containers are not secure! I had 2 rootkit incidents within 2 months period. Both were discovered by myself within hours. They don’t seem to have the expertise to a security problem most likely coming from the host level.
I am quite disappointed. Can’t recommend their OpenVZ containers.
Hi Ming, we take security very seriously and have over 10,000 OpenVZ containers deployed on our network without any issues. Furthermore, we utilize KernelCare across our nodes.
Please allow me to verify you are even a customer, and to validate your claims. Please e-mail me at julian @ alpharacks.com. I look forward to hearing from you
Julian
well, i am still your customer with a known hacked container. i paid a year of an openVZ container as my business mail server. since the second incident, i had to move my mail server… i am still keeping the container as a research project unless you compensate me one way or another for my trouble.
most of your less savvy customers might not even know they have a rootkit on them. i happen to be an expert…
LOL. Do you know how ridiculous you sound? These are unmanaged VPS, you are responsible if your VPS gets compromised. You should install rkhunter, and take security measures to protect your VPS such as making sure you are using secure passwords.
I have an OpenVZ VPS with alpharacks for about 4 months now, and absolutely no issues to report here…
Btw, I smell a disgruntled competitor…
Ming, as others have suggested I would suggest you secure your VPS. Some basic methods I recommend is not just making sure your password is secure but also changing the default SSH port. I have also seen some clients run clamav antivirus.
If you need any help on doing any of this, I’m happy to personally help you out. Just shoot me an e-mail at julian @ alpharacks.com
Julian
Another delighted customer. I migrated three boxes from linode to here. The network is extremely fast!
Getting something with these spec will cost double, triple if not more with others. Definitely happy!
Thank you for the trust you have placed in us. Your review and the great words are highly appreciated!
Julian
Hi all. I am their customer for 2.5 years. I would say that for the price it is reasonable, but do not expect miracles. I would not use their VPS for anything else than fun project and some testing.
In the past I had problems with download speeds (for example package updates took forever). Their support is not the best either. I have a cancellation request stuck in administration for half a year. Every time I pay I have to followup with support ticket as it does not show up. My slow download speed ticket was closed without a resolution (and the reason was that I did not respond in 72 hours, however it was them who stopped responding). I even wrote email to Julian without response. Anyway, the problem was probably resolved, as my latest test shows reasonable speeds.
Other than that, it worked, uptime was great.
So my recommendation, as I have said earlier, for the low price, it is reasonable. Do not expect great service, do not use it for anything serious.
Stanislav – can you resend that email? I do not have any unanswered emails.
I’ll be happy to get you upgraded to a faster port speed (1Gbps), on the house, as well as work with you to resolve any other pending issues.
Julian
Forwarded the old email on Jun 12. Did not get any response yet.
WOW! These VPS are impressively quick.
Thank you for signing up Phillip! In case of any assistance required, we are standing by and ready to assist.
Julian
Thnx for the good offer sir….. I will order the WIN VPS Special 1GB now.
Great! It is our pleasure to work with you.
Julian
They are the best, George C. always willing to help for anything and they are fast.
Mohammed, I just informed George of your great words, and he would like to thank you for the great words of appreciation! It is always a pleasure to help you.
Julian
I really was hoping for the best here with AlphaRacks. I brought the vps, and for the first time since I’ve been buying vpses, I can’t access it via ssh.
I mean comeon Alpharacks. Get your stuff together. Why can’t I access my VPS after I purchased it, and you sent me the information with my ip address and I even rebooted the server. Still no luck.
I can’t say I can recommend them now. It’s not very acceptable to not be able to access your VPS right away. So far AlphaRacks is a horrible experience. FYI: I just registered Saturday 8:08 EST 6/10/2017
I put in a ticket #899244
Ok they fixed my problem.
Tyrone, sorry for the slight initial hiccup, I’m glad that we were able to get matters resolved fairly quickly today. In case of any further assistance required, please feel free to contact us as we are available 24×7.
Enjoy the rest of your weekend :-)
Julian
Magnificent support for a weekend. Outstanding experience so far, and no doubt, a great deal!
+1
You are the reason we stand strong, and love what we do!
Thank you for the privilege of your business.
Julian
Hey,
Just ordered a VPS about an hour ago. From my uses so far the vps seems to be pretty blazin’ !
I’ll keep you guys posted!
Thank you!
I became an Alpha customer after the last offer they had on here. I just had to with these price points! And I gotta say you definitely get more than what you pay for with this service! I’ve never had an issue with support tickets, someone always responded within a couple of hours at the slowest. The speeds are very quick most of the time. Although there was a point about a couple weeks after I got my VPS where it was incredibly slow if I could connect at all. It has been great since then though with no issues!
Zack, thanks for the great words! In case you need any assistance, our support staff are standing by.
Julian
why all os template is outdated? no ubuntu 17.04 or fedora 25 -_-
We have Ubuntu 16.04 available, and Fedora 23.
As soon as OpenVZ templates are available for additional versions, we will add it to our SolusVM panel.
Julian
Needed a VPS for class, so I ordered one. Everything is working great! I love that they let you change the operating system within a few clicks, instantly. That is useful feature to have as I’m playing with different linux operating system distributions in class, from centos to debian/ubuntu.
Hi Brian, thank you for signing up! If you have any friends in your class that also have a similar need, please share the word about AlphaRacks, we have an affiliate program where we pay a recurring commission of 10% for any customers you send our way :-)
Julian
Can you elaborate on your “Shared Hosting Special #3” and how configuration of “unlimited domains” is done? Will be interested to have this.
QS, this means there is no limit to the amount of domains you can host within your shared hosting account. As we use the cPanel control panel, this supports the ability for you to manage/host different domains under the same account.
Please let me know if you have any other questions!
Julian
Julian, this is exactly what I am talking about with the help desk. Take a peek at ticket #226129.
Read the whole thing and tell me it is not going in circles without solving the issue…
Susan, I have updated your ticket.
Julian
I have used AlphaRacks last year, and like some of the users here, I had some issues with my server, the server consistently shuts down for no apparent reason, I thought that it was just my fault as I was running a slightly larger project on a 512mb server. Hence, I proceeded to purchase a 2gb server, but had the exact same issue.
So I requested a refund from them, on the 20th December 2016, but was told that I could not receive a refund as it has been more than 3 days since I purchased from them. Note, I purchased it on 6th December 2016, and after reading what Julian said to Peter C, I decided to write this comment in hopes that we can resolve something. As both the VPS that I bought has been idle since a couple of days after I bought them.
My ticket number is, #237592.
Melvyn, I have reviewed your account and do not see any tickets about the server consistently shutting down. I have also reviewed your VPS and see that the uptime is excellent.
It looks like you requested a refund as you couldn’t figure out how to install Multicraft on your VPS server? Also, you submitted the refund after nearly a month of usage.
Julian
My email is julian @ alpharacks.com – send me an email, while our VPS are unmanaged I’m personally happy to help you out with installing any 3rd party software if you aren’t too versed with Linux. Happy to help in any way I can.
Julian
Does it run docker?
Pedro, to run Docker you would need a KVM VPS (https://www.alpharacks.com/kvm)
Julian
I have had their service since their last special and regret even the pittance of money that has been spent on it. Do not use this for VPS.
I have opened several support tickets and the best remediation I’m offered with is “We’ll migrate your VPS to another server, if you’d like” which fixes the issue for about 24 hours. I’ve finally e-mailed to ask to upgrade or get a refund for the unused 8+ months of service for cancellation and was declined.
Don’t use AlphaRacks under any circumstances for a VPS you want more than 90% availability to. The 10% that would be peak evening / useful time is worthless, their support staff is incompetent, and they truly don’t care. It takes a lot for Linux to shut down due to being unable to communicate with the resources, but they’ve oversold to that point.
Oversold / overcrowded hosts. Borderline scam artists.
Very true
Hi Jon, we do provide a 99.9% uptime guarantee, and pride ourselves in providing true 24×7 support.
Please email me at julian @ alpharacks.com with your email, ticket number, invoice number (or a way for me to identify your account), and then I would love to take a look and provide a resolution if any issues exist.
Julian
Sent – sorry, I’ve been on vacation.
Never buy from them! These guys are cheaters….They will charge money from your card automatically without consent and will not even refund! The service is also pathetic with downtime almost everytime – Just put your domain in uptime robot and see for yourself….The network is also slow as hell with speeds ranging from 60-80kb/s whereas they promise upto 1gbps! Such a shame….Customer service will never reply to tickets and ignore them deliberately. Now my money is stuck with them and they are ignoring my tickets! Stay away from Alpharacks if you can and thank me later!!
Please allow me to verify you are or were a customer as your name is not coming up on a search on our client list, and what you are describing does not sound typical. We provide one of the best customer service in the industry, with our support ticket response times consistently being under 15-30 minutes.
You can send me an e-mail at julian @ alpharacks.com – I will be sure to make things right with you (if such issues even exist).
Julian
Same like me, 4x asking for support “Why network too slow max 60/70kbps”.
Always got respond fixed, could you test again…
Fixed in that day, but after 2 day same like before.
Just for phpinfo, loaded more than 4s
mltobing, please attempt to update the repo servers to something other than the default ones. Through customer reports and through testing, the slow speeds you’re seeing through apt-get or through yum are due to the remote repository servers (nothing to do with AlphaRacks’ side). If you update it to a repo server that is less popular/common/used you should be seeing faster transactions on there.
Another way for you to test the network speed is to download a test file from another server ( run this command in SSH: wget http://cachefly.cachefly.net/100mb.test ), that is a more accurate way than relying on apt-get or yum as the repo servers are commonly crowded as there are thousands & thousands of Linux Server installs on Earth that are using the same repo servers.
Julian
Id agree with these comments, their service is shocking and they try and blame every problem on me. I have other developers look at my site to ensure it is nothing on my end. Just overselling of their servers.
Barry, please email me at julian @ alpharacks.com with your ticket ID so I can take a look.
Julian
i have been using rijx.com vps, who got bought out and merged into Alpha some time ago. no issues, been using for over 2 years and its a good little vps.
interested to add a shared or reseller hosting too. do you offer reseller accounts?
Benjamin, I’m glad to hear that you are happy with our service, 2 years is a long time so thank you for being such a loyal customer.
We do offer reseller hosting accounts, here are our best prices and current specials on the Reseller Packages: https://www.alpharacks.com/ResellerSpecials/ :-)
Julian
My 2 cents, They’re not bad and you definitely get more than what you pay for.
Taylor, that is the kind of value that we strive to provide! If there is anything we can improve on to make your experience better, please don’t hesitate to e-mail me and let me know. Thank you for choosing AlphaRacks :-)
Julian
Hi Julian! 1- With the offer of $2,99/year can I host a node.js bot?
2- How much ram and cpu it has?
3- One thing that I didn’t understood (I’m really new on this), I don’t need a domain, and I don’t have one. Why it’s a domain requiered if I’ll not host a web?
4- What is the OS?
Thank you very much!
1. I don’t see why not, give it a shot, we have a 3 day, no questions asked money back guarantee period :-)
2. The $2.99/yr shared hosting offer is allowed to use up to 768MB RAM and 75% CPU – which is more than sufficient for hosting small websites, blogs, forums, ecommerce scripts, etc.
3. In this case, I would enter a placeholder/dummy domain during your signup, and you can simply access your hosting directory by IP.
4. Our shared hosting servers are powered by CloudLinux OS with cPanel. For our VPS, we offer a wide selection you can choose from (CentOS, Scientific Linux, Debian, Ubuntu, Fedora, Suse)
Julian
Hi, I wonder if ‘Linux VPS Specials’ Plan has direct route with ChinaTelecom and ChinaUnicom?
Yes, China Telecom and China Unicom are in our network blend.
Julian
Today marks one year I have been a customer with Alpharacks and I have just renewed for my second year.
* You get a good value, I am paying $18 per year for a VPS. That’s a buck fifty a month.
* Don’t expect help. This is an UNMANAGED SERVER folks. Instead, expect zero of it, and you’ll be amazed at how far they’re willing to go to help you out. If I’m staying at a Motel 6, I’m not going to expect treatment and concierge like I would staying at the Ritz Carlton. Be reasonable, and don’t abuse it.
* It does exactly what I need it to do.
Thank you for being a customer for over a year :-) We are very happy to have you here. We are looking forward to many years ahead.
Hello Julian, the offer of $5.99 how much RAM does it has? Thanks
768MB :-)
Oh, but is the some as the one of 2.99? What’s the difference? Thanks
same*
All shared hosting plans include 768MB of RAM per cPanel account. If you need more than this, then you should probably consider a VPS :-).
Julian
Hi Julian,
Before i order Linux VPS Special #2, $19.00/year, I need to know will this price be the same next year ?
Hi Burim, yes, the price does not increase.
:-)
Julian
Id recommend steering well clear of this company, the reviews are out there, they oversell their services and performance is woeful.
Plenty of other good companies around.
Most of the complaints you see here have not been validated. As you can see, I always go out of my way to help, and often times they never end up contacting me, not even to validate their complaint. For the very few who have contacted me, I made sure a resolution was provided. We do have some of the lowest and unprecedented prices in the market, so it makes me believe that there may be a upset competitor out there who isn’t playing fair.
On the flip side, we also have a good amount of happy customers and positive reviews. Generally speaking, happy customers in this industry don’t tend to voice it, so the fact that we have some customers who are taking the time to speak for our service, means a lot and is a good sign that we’re doing things right.
I would recommend trying us out for yourself, we have a 3 day money back guarantee if you are not happy for any reason whatsoever, you can request a no questions asked full refund.
Julian
Purchased shared hosting from them and immediately regretted it. Email servers were down day one. A few hiccups here where my site would crash but today MySQL was down for the whole day. Don’t choose them if you want reliability. I mean look at there prices. They are too good to be true. I don’t know what people do on there servers but stay away if you want reliability and a decent website.
There was a small blip on the freedom server last week. The issue has since been resolved and things have been running stable.
In case of any further assistance required, please feel free to contact us.
Julian
Since a few days the reseller hosting service is being very slow and unstable.
Constantly database errors.
It is unusual because in the past few months the service was perfect.
Leonardo, I am glad to hear things have been running perfectly the past few months. There was indeed a small blip on the freedom server last week. The issue has since been resolved and things have been running stable again!
In case of any further assistance required, please feel free to contact us.
Julian
Alpharacks is pretty cool. only thing is you have to be straight to the point with their support (one or two liners) – which is understandable for an unmanaged server company. Anytime I need help, I tell them what I need in a few words, and its done quickly. If I write two or three paragraphs, the response times tend to be slower, lol.
Joel, thanks for the review. We try our best to provide the fastest support possible :-)
Julian
If you don’t want to get world’s most worst service, avoid them.
You commented the same thing on several other providers, so it makes me curious, who are you, and is your complaint valid?
Please validate your account send me an email at julian @ alpharacks.com
Julian
I was brought 2 VPS plans and a master reseller hosting package (Few months left) from you.
The VPS’s are unusable for facing DDoS attack, hacking attempt, Bruce-force and hugest SSH failed attempt. (I haven’t renew one VPS, another VPS will expire soon)
Your reseller server are always being overloaded, goes offline almost every week.
Load Averages: 18.04 14.05 12.86 (independence) – 1850+ domains hosted – 90% Disk used
Disk Information
Device Mount Point Usage
/ / 90% (1,604,310,224 of 1,871,282,316)
/var/tmp /var/tmp 18% (2,759,372 of 15,995,848)
/boot /boot 6% (113,308 of 1,983,056)
/tmp /tmp 18% (2,759,372 of 15,995,848)
I was asked for refund a few months ago, but have refused to refund.
Please send me an e-mail at julian @ alpharacks.com and I will make sure you are taken care of.
Julian
These offers are still available!
Ordered a hosting account(which I upgraded to a reseller) a few weeks back, and I’ve been very happy with the server performance and the help of their support staff in getting my cPanel accounts migrated over from e2.
Happy to hear that :-), thank you for choosing (and trusting) us.
Julian
Still offer the free network speed increase on these plans?
Absolutely, the offer is still valid! Feel free to sign up and let us know if you have any questions
Possibly the single worst VPS host I’ve ever used. Just pay a little more to use someone else, you’ll just waste time on these guys.
Extremely slow (both network and the vps itself), and a whole lot of weird things keep happening like being unable to use ssh other than a direct console connection. Very very weird. I’ve used perhaps 15 different VPS providers over the years but this one takes the cake in terms of very bad performance and just weird stuff happening, I feel like I need to wash my hands every time I use it. Oh yeah and the network connection is so bad that you can’t even use github.
Also expect to log into the VPS control panel about 50 times before you get anything done (like reinstalling or connecting via console) because 9 times out of 10 instead of doing what you want it will just log you out instead.
Hi Francis,
None of what you’re describing sounds like the norm, and just for the record we use SolusVM which is an industry-standard and popular VPS control panel. We haven’t had any other users report issues of it logging out, that would likely only happen if your IP and cookie sessions are changing every minute.
When you get a chance, shoot me an e-mail, I’d love to get to the bottom of this, and make sure you’re happy. My direct email is julian @ alpharacks.com
Julian
Do you allow private torrent downloads? VPN?
I generally don’t leave bad feedback like this, partly because I understand what it’s like to run a small hosting company and things can go wrong in any number of ways. However, this is the worst hosting I’ve ever used; even worse than the free hostings I’ve used :/
Tried their cheapest shared hosting for a pretty low-traffic site, and was utterly disappointed.
Service generally sucked. Website worked fine one day, then https got randomly redirected to another guy’s website on the next. Support was not responsive and as a result my website was down for a whole day with no response.
Emails worked 50% of the times, and even when it worked, the mail server was as slow as molasses, taking 45s to log into webmail, 30s to download a simple text email via IMAP, and it’s not like I’m sending out mass marketing mails. Support ticket for email answered after almost a week, with no improvement on the performance or reliability.
damn people were right, those vps are fucking bad, please buy something better don’t be idiot you cheapass idiot fuck
it’s so slow and unstable i want to kill myself
I use Alpharacks for more than 1 year. And they gave me a private server for Master Reseller and I have 3 servers for reseller and Windows VPS and one Dedicated server and I am very satisfied with them. Sometimes I was done with the downtime but the private server was working fine. No complaints after they fixing everything.
SCAM ARTISTS , alpharacks will promise a lot but deliver little to nothing. They do not provide refunds (see webhostingtalk for more information on this) and their service is rubbish, they will try to give any excuse and they had me running around in circles trying to fix an issue they said my website had, after getting some advice with a WordPress expert I found the issue was with their oversold servers.
They have the worst customer service I ever encountered!! MAde a payment thru coinbase (3rd party btc processor) the invoice expired because it is set to 30 min only my payment went through as of today it has 100´s on confirmations on the blockchain I check with coinbase with the payment ID they generate and they said payment is confirmed and funds have been transferred to merchant and only merchant can give support I opened a ticket and have not received a response they dont respond they dont have a phone number they steal your funds and never reply back people BEWARE SCAMMERS!!!!!
here is my PAID invoice number 311551 so you dont say Im a troll mr julian….
SO after I put this comment they came forward and replied to my ticket , they “activated” my vps and they extended my subscription, great, but the problem is that I cant access my vps thru SSH, connection gets aborted, not an issue with my network since I can SSH to AWS vps without issues. The frustrating thing is that for something that it supposed to be painless and almost immediate activation is taking now 3 days of coming and going tickets without reply and such, really, I dont recommend this provider unless they improve their customer service which is really bad at this moment.
Confirm, after use half year already
VPS really slow, most command it take 1-2 seconds at least till finish.
I grab their 12-12 promo yesterday. Speedtest from the server can barely reach 30mbps. Yet the 25usd promo has 1000mbps as advertise. Open a ticket yet almost 24 hours no response. Dont waste your tym with this Provider.
I have 10+ accounts with alpharacks, there servers have taken a bad turn for the worst. I wish i had never gotten anything with them.
I wish I have read all the negative reviewes prior to opening an account with these guys. I got Windows VPS for $5 per month and just needed this service purely for internet browsing. 24hrs past the payment status of my request was pending. Only after emailing to customer service they have provided me with log in details.
After loging in VPS was so slow that I couldn’t even use it for internet browsing. Customer service was trying to “fix” the issue, but after 2 days nothing changed, same slow vps that is not suitable for internet browsing. Requested service cancelation, waiting for the refund. Will update my comment in a day or to let you know if got my money back.
Anyone that uses alpharacks are fools. I’ve had the misfortune of dealing with these people for over a year now and it has been a year of pure hell. Most of my services still dont work, hell I have one windows vps they cant get to stay online more than 5 miutes at a time. Dont walk away RUN! RUN! RUN!
BUt dont take my word for it, check the better business bureau of Los Angles.
Buyer beware! Terrible service and no support! My hosting plans have been offline now for nearly 2 weeks!
Useless tech support who just use cut and paste answers! Save your money and go elsewhere.
If you are paying via paypal, escalate the issue and demand partial refund of your remaining months via dispute resolution.
This is widespread issue, and there is too many evident to support that you are being scammed into purchasing fraudulent service.
The more people escalate this issue and raised the alarm, the the quicker paypal can take action.
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