Alex, from Fliphost sent in their very first Dedicated Server offer to LEB.
Dual Intel Xeon L5520
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FlipHost accepts payments via PayPal and Credit Card (processed by PayPal). They have a 5 days refund policy. This particular offer is in Query Foundry Suite 2033 (Viawest facility) in Dallas which is Tier 3, HIPPA compliant, PCI compliant, SSAE16 SOC1 & SOC3. They have Internap, Cogent and PCCW (to be added in 30 days) in their upstream carriers.
Fliphost was started in June of 2011 and specializes in SSD VPS hosting, High Storage servers and now Dedicated servers. Fliphost was just recently acquired by Query Foundry LLC and is heavily investing in improving both hardware and support.
The following upgrades are also available
Additional IP: 1$/IP (discounts for larger blocks)
Additional 1TB Disk: $14 per month
1Gbps port upgrade: $10
Ksplice available
More upgrades available on order page
Network Information: Dallas, TX: http://tx.lg.queryfoundry.net/
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Hi, would like to know if the price $49/month will be locked in?
Yes it will be
I’ve ordered, I will provide anything such as tests, benchmarks etc as soon as it’s setup if you’d like. 🙂
Thanks, some have already got servers from the sister site lowendtalk.com when this was posted, but would be great if you’d also like to post some numbers.
Fliphost is a solid operation. Been a customer for a few months and no complaints.
Hello,
I would like to ask if it is okay to put a heavy CPU load on this Dedicated Server plan. Is it?
Thank you.
It is your own dedicated server. Do whatever you like with the CPU.
You have full control of the server. The server is dedicated to you. Use the CPU has much as you like.
Hi, any review pls. 😀
Worthless company… can’t give a straight answer as to when they’ll set up your server. They like to blame UPS/FedEx for why they delayed the server, and will tell you “This week” with absolutely no intent on delivering.
They are blatantly incompetent., don’t sign up.
Not sure what exactly occurred for you or your ticket but everything was responded to promptly and many have received servers.
We provided very valid proof on shipping and weather conditions. Also do note that it is a slow period with close downs / public holidays etc. It happens in every company across the global at this time.
I found a few tickets that might be related to your case and I’m sure if you asked for a refund you would have been responded to.
It works both ways. If you are bumping tickets every day or even every hour it creates more load for us and hard for us to work with you. For those that have been understanding and waited patiently we’ve provisioned them servers first as it’s a great working relationship.
Either way, thanks for your feedback, even if it was harsh. We do look at ways to improve and this includes dealing with the different types of customers that we have.
I only replied every few days, generally to follow up on your statements of “this week” or “late this week” for a delivery timeline, and I understand that you guys were closed at least 1-2 days late this month (WELL after the server should have been delivered) for the holiday, but
As for provisioning servers for people who didn’t ‘bug you’ about them is absolute bullshit. That shows that you are unwilling to work with users who contact your support department, almost as if running your support department is a hassle for you, something you don’t want to do. Don’t get me wrong, I don’t always like dealing with people, but when my customers call me with an issue or a question, I deal with it. Customer service is the #1 most important aspect of your business if you desire to keep a strong customer base. Quick response times are great, but you ***HAVE*** to deliver on what you say. If you tell someone something will be ‘this week’, it sure as hell needs to be late ‘this week’, not pushed off for a week, then pushed off again, and then keep disproportionately blaming delays.
For 3 straight weeks, I was told “this week.” On the subject or delays though, well… I had several parts orders come through the DFW processing facilities on both UPS and FedEx that were delayed from Friday until Monday earlier this month during the ice storm, so I realize that you had delays. Even if you guys truly did have 2-3 more days worth of delay on shipping as you indicated, that should have only contributed to a total of around 4 days of delay on delivery, not 3 weeks. Simple math, honestly: 3 day normal turnaround time + 4 days shipping delay = 7 day delivery time. Tack on a day or two if you truly were as overloaded as you claim to have been and the time frame for REASONABLE delivery is 8-9 days, not 21+ (I imagine it might have been in excess of 30 if I would have continued to wait). I was extremely patient (in my opinion, and in the opinion of a couple other friends who I showed the ticket to to make sure I wasn’t being an unreasonable asshole) with the issue, and gave you more than ample time to deliver (more than twice what would have been a reasonable) and in the end (especially given your statement about your provisioning decisions above) that I was treated unfairly because I simply asked you to follow through on your offer. Also, since you found “a few” tickets that might be related to this issue, I can tell I’m clearly not alone in my frustration.
To be honest, at least in my case, you guys could still try and make things right. If you offered say, a full month or two worth of credit, or a deeper discount, and guaranteed that you’d provision the servers quickly (maybe even same day since, after all, you should have them in stock and racked already if your previous comments in emails and tickets were accurate) then I might strongly consider coming back. Most, if not all of us, that left are back in the market for a server, and in most cases we won’t be able to get a server until next week at the earliest. You still have a chance to admit your mistakes and make things right, but you guys have to do it. I know I’d be willing to give you guys another chance, but you guys have to step up to the plate. I know several times through out my career I’ve screwed up, but I busted my ass to make things right… yeah, that meant I had to take a decent hit a couple of times, but it ended up being worth it because the customers ended up staying and ended up becoming some of my top clients.
I’m going to end on something I learned in my business classes in college that I believe holds true, especially in this case:
If a customer has a good experience they’ll tell 2-3 people, but if they have a bad experience they’ll tell many more (upwards of 10-20 depending which of my professors you listen to).
Not all is lost, but the ball is in your court: Do you let these disgruntled customers leave, or do you try to make things right and win them back?
NOTE: This comment is a reply to – http://lowendbox.com/blog/fliphost-49-month-dual-intel-xeon-l5520-dedicated-server-in-dallas/#comment-144633
For privacy reasons, I don’t want to post any proof of our ticket correspondence. We gave you plenty of credit – not what you said. However you said the credit was worthless to you.
We love to win our customers back and do our best on it, however at times we have to draw the line. Instead of working this out with us – you’re raging on a public forum over your personal dispute.
At times things do happen and we may miss a user or 2 – we understand that. We refund or unhappy customers right away (during when sales operate) AND wish they come back.
Nowhere did you say the credit wasn’t enough or that it could change you. We tried. If you’d like to talk to us you should have in your ticket.
Yes, shipping was withhold for 14+ days stuck in Los Angeles. We even showed proof of this.
As to time – each time you bump a ticket, it requires us to check onsite, which means the team stops work for 30mins coordinating meaning everyone takes longer to get servers.
We reply when we have further information and we got back to you every time we can.
NOTE: public holidays exists and a skeleton staff exists during Christmas and New Year – this occurs for most industries.
I fully understand that even if we offered 1 year credit you wouldn’t return. You weren’t willing to discuss. However, if anyone else is unhappy and would be interested in returning on credit, we’d be happy to serve you.
Just work with us – via ticket that is. This isn’t an official support channel.
To be honest, I have gotten further with you discussing this in public view than I have in the ticket. Also, I’m not raging (sorry if it comes across that way), and feel I have been relatively civil (with the exception of my comment here from last night).
At no point did you show me proof of ANYTHING. All you did was tell me “We’re targeting your [server] for the end of the week” or that my server would be available “most likely this week” or “late this week” or “the end of the week.” At no point did you tell me that the shipment was stuck for LA in 14 days. Also, it shouldn’t take a single member of your team 5 minutes to update a ticket, let alone the entire team 30 minutes to do so.
And no, last night I didn’t say that a credit could change my decision, but you guys didn’t offer either until AFTER you cancelled the order instead of even trying to deliver the server. I also didn’t say that it wasn’t enough, I said (and I quote directly from the ticket) “The $20 credit does me no good as I will likely never do business with your company again unless you guys make some serious changes.” This clearly indicates that I would consider doing business with you in the future, but that it would take effort of your guys part to fix the situation.
Regardless, before my comments last night, you should have recognized that you had a customer who was obviously dissatisfied and made the effort to prevent them from leaving. Instead, you (as you admitted earlier) intentionally delayed delivery of my server (along with others) essentially since I had opened a ticket about it meaning that we didn’t have a “good working relationship.”
Last night I did give you an ultimatum of sorts to deliver in 24 hours or I would leave (I even said that if it was plugged in and connected to the internet that I’d even load the OS myself through IPMI+RM), and you essentially said “Piss off” and cancelled/refunded my order instead of even making an attempt to deliver the server. Honestly, given what happened I was insulted and I snapped. Put yourself in my shoes, tell me would you not have been frustrated given what’s gone on?
I was patient with you guys for 3 weeks, and all I got in return were empty promises to deliver my product “this week.”
Regardless, this entire situation was handled badly on both sides, and I apologize for any mistakes or errors I’ve made and any wrongs I have committed against you through this debacle.
As I said earlier, I’m willing to work with you guys, but it’s up to YOU to make a move, not me. Given what was said in your earlier reply it’s going to take a decent offer, but if you guys can make a decent offer and prove that you’re a better company than what I’ve seen this month, then by all means I will gladly try to do business with you. I’m not an unreasonable man, I understand that shit happens, and I’m willing to give you guys the benefit of the doubt in case I have stepped out of line. You say you’re willing to work with me, now SHOW it. You have my contact information, and given what’s been said here I’ll wait a little while to put my order in elsewhere, but not long.
But if you feel that I have been/am being completely unreasonable, then continue to insult me and keep trying to cover your own ass. It’s quite clear now that I’m willing to work with you, and if you refuse to take the opportunity to do so it’s only going to harm your reputation in the end.
Emails were definitely sent to all users over the situation. If ended up in your spam box by accident, please confirm. If you had mentioned that you missed those emails in the ticket maybe it would help.
Again, please take your personal issues in your ticket. I can’t exactly recall who you are from this response sorry. We do have a lot of tickets. ZoomerX doesn’t correspond to a customer. Whilst I do remember a similar ticket being discussed internally, no we respect your privacy and it doesn’t link up this way.
I will however review some tickets that might have had an issue.
We never said any of what you said.
Again, thanks for your feedback, but would have appreciate if you had taken your personal issues – which sounds like you might have had a poor response to a particular staff that replied to you back to the ticket itself. We have escalation procedures. This isn’t one.
If every time there will be a problem and it needs to be escalated to a forum, I would say thanks for your time and let’s both move on.
Congratulations! You found my ticket and responded. I will respond shortly.
Does your server support virtualization? Is it possible to install VMWare Esxi? Just sent you an email to sales, hope that I would receive the reply soon 🙂
We’ve answered your ticket already. Last I checked there were no outstanding sales ticket. Either way, it works.
The code does not work for the E3 however open a sales ticket on our website and I will see what we can do.
sales@fliphost.net
Is there a minimum contract length?
No, there isn’t. Thanks for the interest.
sorry i am new at this, this mend i have (/29 IPv4 (3 Extra Usable – 1)
i have 29 ip’s, so i can sell 29 vp’s
A /29 isn’t 29 IPs. You’ll need a /27 for this. I’ve updated the order notes to better show the number of IPs you get.
Hello, I have two questions.
#1) is it possible to have esxi 5.5 installed?
#2) is Intel® VT-x with Extended Page Tables(EPT) enabled ?
thx
The CPU does support these features. Multiple disks with software RAID won’t work though. We do have other options if you need that.
Software RAID-1 with 2 disks seems to work fine on my box. Or isn’t that what you meant?
Are you running esxi too? It might work. Just gets picky, hence all the esxi questions. Changes every version too.
Hey Maarten, Paul here. 🙂
Unfortunately, Vmware’s ESXI can only use hardware raid products, it doesn’t have a notion of software raiding anything itself.
concerto49 have you always worked for Fliphost or did you acquire them?
And is the staff the same, along with the network?
I had a good experience with Fliphost KVM VPSes a while ago.
Query Foundry consists of Cloud Shards and Fliphost at this point.
Existing Fliphost staff is still in the team.
Everything is the same if not better. I understand that changes have caused some issues but as with all changes they take a bit of time to work out.
Thanks for the interest.
Hi,
How long will this deal be lasting? I plan to buy around the 7th if it will still be available then.
You can buy then. No problem, or at least submit a sales ticket on our website to reserve a spot.
Do you offer cPanel licenses?
Yes we do. Just open a ticket or add it to your order notes and we will get you setup with one.
but how much?
$35 for a dedicated license $15 for a VPS
Come on!Still pending,can’t wait to use it.
We don’t setup on weekends so that is why there is a delay.
Shame that unlimited b/w is so much more expensive, if they could match what I pay for at OVH I’d jump ship instantly
Thanks. We value the services we provide and try to adhere to quality. We provide more realistic pricing to keep our network in good quality. However, if you do need a custom plan, feel free to contact sales about it.
sales@fliphost.net
How long is it gonna last? Need a dedi in about one month.
I cannot say for certain however if you want make sure you get one by reserving one open a support ticket.
sales@fliphost.net
Trying to place an order, but keep getting an “Invalid input condition” error.
Seems the orders are still going through when the error is showing up. We will look into the issue though.
is there Unlimited bandwith?
is there Unlimited bandwith???
Hi, yes there’s an unmetered 100mbit option.
what if i use 1 Gbps?
Sure, there’s 1gbit unmetered, but it’d cost a lot more. Contact sales if you need this.
i will buy dedicated server on fliphost
can i reboot server without request ticket to you?
You have IPMI access. You can reboot via that.
Hi,
How long will take time for setup?
Thanks
Usually within 3 business days, but there have been some delays due to Thanksgiving and other holidays. We won’t charge you until your receive your server, so no money is lost.
thank you for your reply.
the order has placed and payment has completed.
I am waiting for server setup 🙂
Cheers,
Thanks for your business.
I’d glad to order it, even to pay half year in advance. But I have Bitcoins only, do you accept them? If not, will you?
Hi, we don’t accept Bitcoins this moment, but maybe in the future. It’s planned for sometime next year hopefully.
I ordered one of these. I can’t wait until it’s setup.
I look forward to playing around with it.
How does one provide the Justification for the additional ips?
Either provide it upfront with the order notes or if you didn’t do that we will ticket you before your server is setup.
Thanks FlipHost additional questions below sorry if it sounds like the one I asked previously.
I purchased one of these today. I can’t wait until it’s setup.
I know it can take up to 72 hours. I’m to excited.
Do we have a way to push our own ISO. Or will it have to be sent.
What kind of Justification in the order notes is needed for the additional ips.
I didn’t see any form to fill out.
You have full IPMI access. You can load any ISO from that.
Hi
My questions:
1- Will I be able to load windows OS?
2- can you load kloxo?
3- can I buy 2?
4- sorry I am a noob. Can you load a unix OS that I can remotely control via visual interface? Like “remote desktop” in windows? I mean can I have a unix interface that I can control with my mouse not only command line?
Regards
1. Sure
2. We don’t install software for you by default, but there are many guides to easily get this working
3. As many as you like
4. You can install a GUI if you require
Do these servers support KVM over IP?
These come with IPMI + remote media by default, yes.
I purchased one of these today too.
Happy to have you with us 🙂
Ordered the 29th, waiting for provisioning still…….
We are waiting on some hardware to come in.
hi. really interested in getting this but I really need to know is there a way to load my own windows op on to it instead of what’s available at order?
Sure, no problem. Specify it in the notes. You also have IPMI access to load your own ISO.
So I ordered one a while back and the delay is due to waiting for hardware. Is there an ETA for when it will arrive and orders will be provisioned?
Right now the issue is the heavy snow storms in the area surrounding the data center. We are not able to get our shipments into the data center. We should be able to get a large number of the servers up next week.
after 4 days since order:
> Hello,
> This is an update on your dedicated server order with Fliphost and why it is taking longer than expected.
> We intially expected to have more servers up by now however some of the hardware that came in was damaged and need to be sent out to be replaced. When the hardware was to come in heavy snow storms hit the area surrounding the data center not allowing them to enter the data center. You can be assured that we are doing everything in our power to get your server up ASAP. If everything goes well we should have a large number of the orders up by next week.
> Thank you for your patience.
I understand reviews are all good and support replies really quick, within minutes (really awesome), but you know, you cant surprise Russian with snow. We live here in 0.5m+ of snow all the time and never had any troubles because of that, so…
It was literally on the news http://www.usatoday.com/story/weather/2013/12/05/storms-weather/3877127/. Roads were blocked. It’s not just us. Fedex announced delays. All data centers in the area are on alert.
Here in the midwestern US, people flip shit for as little as 1 cm of snow, and not to mention, they completely forget how to drive (at least where I am). 😛
Got my refund, good luck to everyone else
No problem, we’re not here to cause drama. Many servers were delivered. But a batch of 80 got stuck in the winter storm. The shipment hasn’t arrived for days due to delays. We’re unfortunately still waiting on it.
It was ordered on Wednesday (the day before Thanksgiving) but due to holidays only got shipped on the Monday.
We do apologize for all the inconvenience.
Just ordered a box last night – very excited about this offer!
Invalid input condition @ https://sales.fliphost.net/cart.php?a=checkout
Seems the orders are still going through when the error is showing up. We will look into the issue though.
how to order?
Follow the order link above and use the promocode please.
It is possible to have a quickly refund(it’s very too late (5december) and i need a urgent server )
Thanks
David
Please contact support for support issues. This isn’t an official support channel. Thanks.
Just ordered and paid for 1 Dedicated Server. Please cancel the other 2 orders. Thanks.
Please create a support ticket if you need help.
Hi,
Why my order flag as fraud, please see my ticket #222275
Thanks
I have fixed this
Thank you
can I install vmware esxi 5.5 ?
Sure, no problem.
Ordered last Saturday, still waiting on my box to be set up. I’ve been told the “end of the week,” but being almost 4 PM CST Friday we’ll see.
We consider the end of the week to be the end of the week.
Weekend **
Would be awesome if you specified that, because to most people “end of the week” means close of business Friday. Might be better to day “late this weekend” rather than “end of the week” to prevent confusion/frustration.
Will consider that for future communication, thanks.
I order the server on 12 Dec,but still not get the server,I have to refound.