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AlphaRacks – DDoS Protected Linux & Windows VPS starting @ $9.99/year – Los Angeles, USA

Tags: , , , , , , , , Date/Time: May 21, 2016 @ 11:02 pm, by Ishaq

Julian from AlphaRacks sent in some crazy yearly & monthly offers with DDoS protection based in Los Angeles. They have been featured before and provide various services including Web Hosting, OpenVZ & KVM VPS, Windows VPS, and Dedicated Servers.

Services are provisioned on hostnodes featuring Dual Intel Xeon 5620 / 5639, 128GB RAM, 4 x 2TB HDD configured in hardware RAID10 with CacheVault. They are connected by 2 x 1Gbps uplinks.

All services include SolusVM as the control panel, 1 IPv4 and 20 IPv6, full root access, instant setup, and best effort DDoS mitigation by QuadraNet Vest.

Exclusive: Open a ticket and request to have your bandwidth DOUBLED for free!

They offer PayPal, Credit Cards (via 2Checkout), and Bitcoin as payment methods. As always, please ensure you read their Terms of Service.

Offers:

Spring VPS 512MB:

– 512MB RAM
– 512MB vSwap
– 1 vCPU
– 10GB Disk Space
– 1TB transfer
– 100Mbps uplink
– 1x IPv4
– 20x IPv6 (free on request)
– DDoS Protection powered by QuadraNet Vest
– OpenVZ / SolusVM
– $9.99/year
Order Now

Spring VPS 1GB:

– 1024MB RAM
– 1024MB vSwap
– 2 vCPU
– 15GB Disk Space
– 2TB transfer
– 1000Mbps uplink
– 1x IPv4
– 20x IPv6 (free on request)
– DDoS Protection powered by QuadraNet Vest
– OpenVZ / SolusVM
– $14.00/year
Order Now

Spring VPS 4GB:
– 4GB RAM
– 4GB vSwap
– 4 vCPU
– 60GB Disk Space
– 3TB transfer
– 1000Mbps uplink
– 1x IPv4
– 20x IPv6 (free on request)
– DDoS Protection powered by QuadraNet Vest
– $7.00/month
Order Now

Windows VPS Offer:
– 1GB RAM
– 1x vCPU
– 30GB Disk Space
– 1.5TB transfer
– 1000Mbps uplink
– 1x IPv4
– 20x IPv6 (free on request)
– DDoS Protection powered by QuadraNet Vest
– Windows Server 2008 R2 Standard (Licensed!)
– KVM / SolusVM
– $6.85/month
Order Now

Locations & Test Information

QuadraNet – Los Angeles, CA (US)
Network Mix: PCCW, NTT, ChinaTelecom, ChinaUnicom, Telia, GTT, and Zayo
Test IPv4: 198.55.111.5
Test IPv6: 2607:fcd0:0:a::2
Test file: http://repos.lax-noc.com/speedtests/100mb.bin

174 Comments

  1. Jack:

    Is the 100Mbps uplink dedicated? Are the CPU cores dedicated (I’m guessing not as it’s OpenVZ…) if not, what’s an acceptable load for the “Spring VPS 512MB” plan?

    May 22, 2016 @ 12:02 am | Reply
    • The uplink to the vm is not dedicated, you won’t find this anywhere as the NIC is being shared with other customers. The cabinet has 10G and the server has a 1Gbps port, which is never being saturated. It is always constantly being monitored by our staff, and we can always upgrade the server to 10G if needed.

      RAM availability to the node is fulfilled with large DIMMs allowing us to allocate healthy RAM amounts to each container. The acceptable load to a container is expected to be less than 3. Though customer’s usage will fluctuate and we understand that. Customers running CPU extensive applications continuously are obviously are encouraged to purchase a dedicated server or spread the load throughout multiple vms (on separate host nodes of ours)

      At the end of the day, we want you happy with what you purchased and others happy with the performance they receive within a shared platform.

      Julian

      May 22, 2016 @ 5:04 pm | Reply
  2. Glix:

    Any money back guarantees on these? Really tempted, but the ping is a little high and throughput not as good as I’d want for the spring 1gb.

    May 22, 2016 @ 1:53 am | Reply
    • Glix, where are you testing from? The money back guarantee period is 3 days – feel free to give us a try :-).

      Julian

      May 22, 2016 @ 5:05 pm | Reply
  3. G:

    Interested in a VPS for Windows, but looking for 2012R2 instead of 2008R2.
    Not a lot of 2012R2 available out there…

    May 22, 2016 @ 5:00 am | Reply
    • Nick H.:

      I’d also like to know if you allow customers to load Windows Server 2012 R2 and use their own license, considering Windows Server 2008 R2 is now 7 years old and has limited support from Microsoft.

      May 22, 2016 @ 10:28 pm | Reply
    • As of today we offer Windows Server 2012 with our Win VPS series, but for now it is available on request by opening a support ticket until we finalize 100%. this can be reinstalled for you on request for no additional charge as long as you have a Windows VPS server with us

      May 25, 2016 @ 11:20 pm | Reply
  4. Thanks for the listing, Ishaq! One thing I wanted to mention is that AlphaRacks now accepts Bitcoin/BTC as a form of payment, in addition to PayPal and Credit Cards (via 2Checkout). We completely realize the demand for virtual currency is growing, and AlphaRacks is committed to providing a variety of convenient payment methods for our customers.

    Please let us know if anyone has any questions, we are here to answer – support@alpharacks.com

    Julian

    May 22, 2016 @ 5:06 am | Reply
  5. Don’t forget to open a support ticket after you have finished your order to DOUBLE your bandwidth allocation for free! As a reminder bandwidth resources are reset every month even on yearly plans :-).

    Julian

    May 22, 2016 @ 7:25 am | Reply
    • hello julian,
      I found that many options has been closed at your control pannel.

      so,we have no options to reinstall OS ,no options to manage settings etc.

      May 22, 2016 @ 12:33 pm | Reply
      • The functionality in the client area is limited. Please log into the SolusVM panel where you will find many more options and capabilities including reinstalling OS automatically (login details are in your welcome email)

        Julian

        May 22, 2016 @ 5:06 pm | Reply
        • seamus:

          hello Julia, I just signed up. How do I find the SolusVM panel as I need to point my domain to my new VPS. Thanks

          June 10, 2016 @ 4:39 am | Reply
    • idml:

      hello julian, i order your vps on mei 24, and i forget to open support ticket for double bandwidth. can i request now?

      June 8, 2016 @ 10:12 pm | Reply
  6. Swain:

    Would you guys mind running a serverbear on a Spring VPS 4GB plan?

    Thanks!

    May 22, 2016 @ 8:08 am | Reply
  7. swain:

    would you guys mind running a serverbear on the Spring VPS 4GB plan?

    Thanks!

    May 22, 2016 @ 8:09 am | Reply
  8. jim:

    Any offers on anything smaller like 128 mb?

    May 22, 2016 @ 9:04 am | Reply
    • These are the best offers available, as a matter of fact our previous LEB (256MB) offer was more expensive than the 512MB offer here.

      We went all out and provided some mad crazy deals for LEB this time :-) It doesn’t get any better than this, and these offers are only for a limited quantity / time. We plan on expiring these offers before Spring season is over or whenever we sell the certain quantity we planned on selling.

      Once you have finished your order your price renewal will stay the same and will never increase, so here is your chance to secure the ludicrously low prices :-)

      Julian

      May 22, 2016 @ 5:35 pm | Reply
  9. Greyhound:

    The test ip seems to be very slow for ChinaTelecom. Are you sure the network combines ChinaTelecom?

    May 22, 2016 @ 11:35 am | Reply
    • Yes, the network definitely combines CT (and CU too). Can you email me a traceroute so I can review your routes and forward the information to upstream provider to check? julian @ alpharacks.com

      May 25, 2016 @ 5:08 am | Reply
  10. hello julian,
    I found that many options has been closed at your control pannel.

    so,we have no options to reinstall OS ,no options to manage settings etc.

    May 22, 2016 @ 12:34 pm | Reply
    • The functionality in the client area is limited. Please log into the SolusVM panel where you will find many more options and capabilities including reinstalling OS automatically (login details are in your welcome email)

      May 22, 2016 @ 5:07 pm | Reply
  11. imdupeng:

    hello julian,
    I found that many options has been closed at your control pannel.

    so,we have no options to reinstall OS ,no options to manage settings etc.

    all operation we do on vps should open tickets?

    May 22, 2016 @ 12:50 pm | Reply
    • No, you do not need to open ticket for doing that. The functionality in the client area is limited. Please log into the SolusVM panel where you will find many more options and capabilities including reinstalling OS automatically (login details are in your welcome email)

      May 22, 2016 @ 5:08 pm | Reply
  12. it seems the ip of my vps is not good to China, but the test ip do

    May 22, 2016 @ 2:46 pm | Reply
    • Lucas:

      What you expect from LA to China, its other side of Earth:)

      May 22, 2016 @ 4:06 pm | Reply
    • Dazeng, Our servers are hosted in Los Angeles and provide fairly decent ping to China for what it is. In fact, a good chunk of our customers are from that region :-)

      Can you email me a traceroute so I can review your routes and forward the information to upstream provider to optimize the route? julian @ alpharacks.com

      May 25, 2016 @ 5:05 am | Reply
  13. johnL.A:

    Don’t get cheated.
    These guys are crook, I lost 2 vps in L.A, no ticket answers for 5 months, blocking every single port.
    Again, I can show you proof, copied all the tickets,don’t get sucked into moshpit of lies, cheat, and fakes.

    May 22, 2016 @ 2:52 pm | Reply
    • John, I am intrigued at your claims as they do not reflect or describe how AlphaRacks operates in any way. I just looked at our ticketing system statistics, and the average response time this month is 6 minutes, last month being 11 minutes. We are staffed 24/7 and internal policy for our staff members on shift is to keep response times under 15 minutes at all times. This is how we provide nearly instantaneous support and we also have multiple techs working on every shift. Speaking of which, since our support department is structured this way to provide quick responses to every ticket, we’re working on implementing automatic AJAX page reload on our ticketing page so clients are able to communicate with our staff as if it was IM (instant messenger) and see updates in real time without having to refresh the entire ticket page.

      We also do not block any ports on our side, our VPS hosting comes with root privileges, which means clients who wish to do that may set up port filtering with iptables.

      Please contact me, I’ll verify these claims and make sure your concerns are resolved. Hope to hear from you soon. julian @ alpharacks.com

      May 22, 2016 @ 5:20 pm | Reply
  14. title is misleading
    no windows vps for 10 usd

    May 22, 2016 @ 2:52 pm | Reply
    • johnL.A:

      Don’t get cheated.
      These guys are crook, I lost 2 vps in L.A, no ticket answers for 5 months, blocking every single port.
      Again, I can show you proof, copied all the tickets,don’t get sucked into moshpit of lies, cheat, and fakes.

      May 22, 2016 @ 2:53 pm | Reply
      • John, I am intrigued at your claims as they do not reflect or describe how AlphaRacks operates in any way. I just looked at our ticketing system statistics, and the average response time this month is 6 minutes, last month being 11 minutes. We are staffed 24/7 and internal policy for our staff members on shift is to keep response times under 15 minutes at all times. This is how we provide nearly instantaneous support and we also have multiple techs working on every shift. Speaking of which, since our support department is structured this way to provide quick responses to every ticket, we’re working on implementing automatic AJAX page reload on our ticketing page so clients are able to communicate with our staff as if it was IM (instant messenger) and see updates in real time without having to refresh the entire ticket page.

        We also do not block any ports on our side, our VPS hosting comes with root privileges, which means clients who wish to do that may set up port filtering with iptables.

        Please contact me, I’ll verify these claims and make sure your concerns are resolved. Hope to hear from you soon. Email julian @ alpharacks.com

        May 22, 2016 @ 5:20 pm | Reply
        • johnL.A:

          Lying again, cheating, faking…worst human kind.

          May 23, 2016 @ 12:19 am | Reply
          • I’m sorry but I have yet to receive any form of communication from you. If you would like to share your current or past experiences then I’m here to help. Please contact me so I can verify your claims and apply a resolution, as I do not know who you are.

            Julian

            May 24, 2016 @ 7:09 am
          • StarGazer:

            show the proof, I’d like to see before I give out my money….

            May 25, 2016 @ 12:05 pm
          • For clarity, I still have *not* received any communication from “johnL.A” whatsoever so I cant address or verify these claims. Please take into consideration that when you are on a public blog like this, any one can post any comments about company A or company B and get away with it almost every time, especially when comments like this become hard from an administrator/moderator standpoint to check and verify.

            I do want to mention that what he is describing is highly uncharacteristic of our service, we pride ourselves on our fast ticket response times of 15 minutes or less. Given the opportunity, I would like to learn more details about his case and amend the problem (if such exists).

            Julian

            May 25, 2016 @ 11:35 pm
          • I have been using them for a while now and can also verify that they respond to tickets in a timely manner, in fact the support is better than a lot of hosts who charge stupid amounts of money for these types of services.

            September 28, 2016 @ 12:19 am
        • I have been hosting with Alpharacks for about 2 years now and they do reply tickets in a timely fashion. As far as I’m concerned you can buy with confidence. The prices are unbeatable for what you get.

          June 15, 2016 @ 3:53 pm | Reply
          • Luis, thank you very much for the positive comments, I’m so glad your experience is satisfactory. It’s always encouraging when customers acknowledge our work — I’ll pass your comments to the rest of the team too. In case of any assistance required, we are standing by!

            Julian

            June 19, 2016 @ 11:42 pm
  15. Jacob henderson:

    Is the protection from Quadranet Vest standard @ 3Gbps?

    May 23, 2016 @ 11:34 pm | Reply
  16. Paul:

    Hi Julian,

    interesting offer. Is it possible to change the free bonus from double bandwith to a 1 Gbit/s connection with standard bandwith? Would be more interesting in my case as I don´t need more than 1 TB per month.

    May 24, 2016 @ 8:10 am | Reply
    • Please contact our sales dept at sales @ alpharacks.com, we may be able to do something for you.

      Julian

      May 24, 2016 @ 8:32 pm | Reply
  17. SimSon:

    I’m checking OS: are those Centos6/7 “minimal”? I’t prefer to have it that way, because full Centos installs a lot of crapware and it is not so easy to clean it…

    May 24, 2016 @ 5:37 pm | Reply
    • We have a variety of minimal templates selection. You can reinstall your VPS to minimal templates in SolusVM :-).

      May 24, 2016 @ 8:33 pm | Reply
  18. I have been with these guys for more than a year now, I’m overall satisfied. We’ve had some problems in the past with e-mail delivery but they fixed it. The boxes are overall very stable. I have 27 boxes or so.

    May 24, 2016 @ 9:16 pm | Reply
    • Glad you are enjoying your servers :-) Thanks Luis.

      May 24, 2016 @ 9:51 pm | Reply
  19. While I don’t agree with johnL.A.’s approach I, too, had a bad experience with this provider. Services became alomst unusable within a short period after purchase, and I never received a resopnse to my support ticket. I canceled the service after just 90 days.
    Use at your own risk.

    May 25, 2016 @ 4:09 am | Reply
    • First of all, I’m wholeheartedly sorry that you had a not-so-pleasant experience with us during the time you used us. I searched your username in our system, and based on the distinct username, I’m assuming the account I pulled up was yours (correct me if I’m wrong). I see that the last time you were a customer of us was well over a year ago. We continuously strive to create the best possible hosting experience for our customers, and as a company, we are always looking to progress forward. We’ve been taking steps to do exactly that and have a lot of things have happened since you have last used us 1+ year ago. To name a few major events that have happened within that time period:

      – We have acquired RIJX (another VPS provider) and merged its customer base and assets into AlphaRacks
      – Introduced our new KVM VPS/Windows VPS product
      – Introduced our new dedicated server series
      – Overhauled our reseller and master reseller hosting series and added exclusive features for resellers
      – “Near-Instantaneous Support” Added new technical staff members with an internal policy of keeping support ticket response times under 15 minutes
      – DDoS protection being a free and standard feature to both current and new customers

      We frequently conduct Customer Surveys to receive direct feedback from our customers so we know what we as a company can do to become better. For example, upon one of our recent surveys, we have seen requests for accepting Bitcoin/BTC payments, so we’ve started accepting Bitcoin as a form of payment about a week ago. And one of the things we’re currently working on is modifying our traditional ticketing system page to have auto-reload support with AJAX. As our average ticket response times are always within a matter of seconds or minutes, we noticed a trend of customers refreshing the ticketing page every few minutes, which is inevitably an inconvenience. With AJAX auto-reload, it will automatically update the ticket page in real-time as soon as a staff posts an update to the ticket, without the user having to refresh the ticket page. This allows for customers to treat our ticketing system as if it was Instant Messenger or a Live Chat, as they can always expect quick responses that resonate near-instantaneous support.

      I would like to invite you back to AlphaRacks for any VPS on the house (for a year) to show you we’re serious about providing helpful customer service and dependable servers. Please send me an email directly at julian @ alpharacks.com I will be looking out for your email.

      May 25, 2016 @ 4:48 am | Reply
  20. Jarry:

    Nice offer and I’d order it immediatelly, but only 100mbit uplink? Come on guys, it’s 2016! One client with LTE-capable smartphone can saturate such a line. Give me 1gbit, and I’ll jump in…

    May 25, 2016 @ 8:04 am | Reply
    • In the order form where it says “Choose Product Addons” you can optionally upgrade to a 1Gbps Port for $1.50.

      May 25, 2016 @ 4:47 pm | Reply
      • Jarry:

        Yes, I noticed. I just think $11.5 for 512ram/512swap (with 1Gbit) does not make much sense, if there is 1024ram/1024swap for $14, with +1 vCPU, +5GB disk and +1TB transfer…

        But otherwise very attractive offer!

        May 25, 2016 @ 7:47 pm | Reply
        • Yes, it is worth mentioning that the only offer listed here that is 100Mbps would be the first plan, 512MB.

          All other packages here are 1Gbps (by default)

          May 25, 2016 @ 11:22 pm | Reply
  21. Josh:

    These guys are legit. I have a vps with them. Just one to tinker around on. They respond quickly to any questions. I let my account get passed due (long story)They never charged me any kind of late fee or reinstatement fee after emailing them about my service being terminated (for not paying) and if i could get it back on. Took them less then 15 minutes to have it all back up and running after I paid my current balance which again included no late/termination/reinstatment fee.

    May 25, 2016 @ 8:04 am | Reply
    • Thank you Josh. It’s always our pleasure to help. Please feel free to reach out to us in case of any further assistance required.

      May 25, 2016 @ 4:52 pm | Reply
  22. acubcn:

    Hi,

    Can we run VPN services (private, not open) in your openvz containers ?

    Do you enable all PPP required modules ?

    Thanks!

    May 25, 2016 @ 2:02 pm | Reply
    • Yes, we support TUN/TAP/PPP, all of the required modules to run VPN services.

      May 30, 2016 @ 8:27 pm | Reply
  23. Leic:

    Good technology
    As soon as I paid via Paypal,
    The VPS is Ready for use.

    The fatest setup speed I have ever seen.

    May 25, 2016 @ 2:54 pm | Reply
    • Thank you for signing up! Yes, instant set up. If you need any assistance, we are standing by

      May 25, 2016 @ 5:00 pm | Reply
      • leic:

        Ping result from Shanghai, at 13:30 (China Time)

        PING 104.223.25.xx (104.223.25.xx) 56(84) bytes of data.

        64 bytes from 104.223.25.xx: icmp_req=1 ttl=51 time=140 ms
        64 bytes from 104.223.25.xx: icmp_req=2 ttl=51 time=140 ms
        64 bytes from 104.223.25.xx: icmp_req=3 ttl=51 time=140 ms
        64 bytes from 104.223.25.xx: icmp_req=4 ttl=51 time=139 ms
        64 bytes from 104.223.25.xx: icmp_req=5 ttl=51 time=140 ms
        64 bytes from 104.223.25.xx: icmp_req=6 ttl=51 time=145 ms
        64 bytes from 104.223.25.xx: icmp_req=7 ttl=51 time=142 ms
        64 bytes from 104.223.25.xx: icmp_req=8 ttl=51 time=140 ms
        64 bytes from 104.223.25.xx: icmp_req=9 ttl=51 time=140 ms
        64 bytes from 104.223.25.xx: icmp_req=10 ttl=51 time=140 ms
        64 bytes from 104.223.25.xx: icmp_req=11 ttl=51 time=139 ms
        64 bytes from 104.223.25.xx: icmp_req=12 ttl=51 time=140 ms
        64 bytes from 104.223.25.xx: icmp_req=13 ttl=51 time=141 ms
        64 bytes from 104.223.25.xx: icmp_req=14 ttl=51 time=139 ms
        64 bytes from 104.223.25.xx: icmp_req=15 ttl=51 time=141 ms
        64 bytes from 104.223.25.xx: icmp_req=16 ttl=51 time=139 ms
        64 bytes from 104.223.25.xx: icmp_req=17 ttl=51 time=140 ms
        64 bytes from 104.223.25.xx: icmp_req=18 ttl=51 time=141 ms
        64 bytes from 104.223.25.xx: icmp_req=19 ttl=51 time=140 ms
        64 bytes from 104.223.25.xx: icmp_req=20 ttl=51 time=140 ms
        64 bytes from 104.223.25.xx: icmp_req=21 ttl=51 time=140 ms
        64 bytes from 104.223.25.xx: icmp_req=22 ttl=51 time=149 ms
        64 bytes from 104.223.25.xx: icmp_req=23 ttl=51 time=144 ms
        64 bytes from 104.223.25.xx: icmp_req=24 ttl=51 time=149 ms
        64 bytes from 104.223.25.xx: icmp_req=25 ttl=51 time=144 ms
        64 bytes from 104.223.25.xx: icmp_req=26 ttl=51 time=142 ms
        64 bytes from 104.223.25.xx: icmp_req=27 ttl=51 time=144 ms
        64 bytes from 104.223.25.xx: icmp_req=28 ttl=51 time=140 ms
        64 bytes from 104.223.25.xx: icmp_req=29 ttl=51 time=141 ms
        64 bytes from 104.223.25.xx: icmp_req=30 ttl=51 time=149 ms
        64 bytes from 104.223.25.xx: icmp_req=31 ttl=51 time=147 ms
        64 bytes from 104.223.25.xx: icmp_req=32 ttl=51 time=141 ms
        64 bytes from 104.223.25.xx: icmp_req=33 ttl=51 time=141 ms
        64 bytes from 104.223.25.xx: icmp_req=34 ttl=51 time=141 ms
        64 bytes from 104.223.25.xx: icmp_req=35 ttl=51 time=140 ms
        64 bytes from 104.223.25.xx: icmp_req=36 ttl=51 time=140 ms
        64 bytes from 104.223.25.xx: icmp_req=37 ttl=51 time=140 ms
        64 bytes from 104.223.25.xx: icmp_req=38 ttl=51 time=145 ms
        64 bytes from 104.223.25.xx: icmp_req=39 ttl=51 time=148 ms
        64 bytes from 104.223.25.xx: icmp_req=40 ttl=51 time=159 ms
        64 bytes from 104.223.25.xx: icmp_req=41 ttl=51 time=148 ms
        64 bytes from 104.223.25.xx: icmp_req=42 ttl=51 time=147 ms
        64 bytes from 104.223.25.xx: icmp_req=43 ttl=51 time=149 ms
        64 bytes from 104.223.25.xx: icmp_req=44 ttl=51 time=145 ms
        64 bytes from 104.223.25.xx: icmp_req=46 ttl=51 time=142 ms
        64 bytes from 104.223.25.xx: icmp_req=47 ttl=51 time=162 ms
        64 bytes from 104.223.25.xx: icmp_req=48 ttl=51 time=164 ms
        64 bytes from 104.223.25.xx: icmp_req=49 ttl=51 time=156 ms
        64 bytes from 104.223.25.xx: icmp_req=50 ttl=51 time=145 ms
        64 bytes from 104.223.25.xx: icmp_req=51 ttl=51 time=142 ms
        64 bytes from 104.223.25.xx: icmp_req=52 ttl=51 time=140 ms
        64 bytes from 104.223.25.xx: icmp_req=53 ttl=51 time=150 ms
        64 bytes from 104.223.25.xx: icmp_req=54 ttl=51 time=153 ms
        64 bytes from 104.223.25.xx: icmp_req=55 ttl=51 time=156 ms
        64 bytes from 104.223.25.xx: icmp_req=56 ttl=51 time=163 ms
        64 bytes from 104.223.25.xx: icmp_req=57 ttl=51 time=178 ms
        64 bytes from 104.223.25.xx: icmp_req=58 ttl=51 time=191 ms
        64 bytes from 104.223.25.xx: icmp_req=59 ttl=51 time=179 ms
        64 bytes from 104.223.25.xx: icmp_req=60 ttl=51 time=177 ms
        64 bytes from 104.223.25.xx: icmp_req=61 ttl=51 time=164 ms
        64 bytes from 104.223.25.xx: icmp_req=62 ttl=51 time=165 ms
        64 bytes from 104.223.25.xx: icmp_req=63 ttl=51 time=159 ms
        64 bytes from 104.223.25.xx: icmp_req=64 ttl=51 time=165 ms
        64 bytes from 104.223.25.xx: icmp_req=65 ttl=51 time=168 ms
        64 bytes from 104.223.25.xx: icmp_req=66 ttl=51 time=162 ms
        64 bytes from 104.223.25.xx: icmp_req=67 ttl=51 time=152 ms
        64 bytes from 104.223.25.xx: icmp_req=68 ttl=51 time=152 ms
        64 bytes from 104.223.25.xx: icmp_req=69 ttl=51 time=151 ms
        64 bytes from 104.223.25.xx: icmp_req=70 ttl=51 time=141 ms
        64 bytes from 104.223.25.xx: icmp_req=71 ttl=51 time=140 ms
        64 bytes from 104.223.25.xx: icmp_req=72 ttl=51 time=141 ms
        64 bytes from 104.223.25.xx: icmp_req=73 ttl=51 time=154 ms
        64 bytes from 104.223.25.xx: icmp_req=74 ttl=51 time=145 ms
        64 bytes from 104.223.25.xx: icmp_req=75 ttl=51 time=144 ms

        — 104.223.25.xx ping statistics —
        75 packets transmitted, 74 received, 1% packet loss, time 74109ms
        rtt min/avg/max/mdev = 139.613/148.890/191.938/11.212 ms

        May 26, 2016 @ 5:28 am | Reply
        • Those are excellent speeds from China! I’m delighted to see that our network is doing well for you. In case of any assistance you may require, we are standing by. Thank you

          May 27, 2016 @ 4:51 am | Reply
        • buddha:

          Hi Leic,
          I am from Shanghai and my broadband provider is China Unicom.
          I am interested in the ip you listed , is it a testing ip or your vps ip that alpharack assigns to you.
          It looks pretty good, but a friend of mine currently is having a 3.99 package from alpharack too. His vps ip is 155.254.49.XX, the ping result is not as good as yours.

          And apparently , from my side, the route is quite different to 104.223.25.XX and 155.254.49.XX
          @Julian, I’d like to buy a $14 package ,before that would you please confirm which ip range would assign to customer ?

          June 1, 2016 @ 12:30 pm | Reply
  24. my question about title still remains to be answered

    May 25, 2016 @ 8:37 pm | Reply
    • The prices in this LEB listing are accurate and you can go to the order form to verify it too. these offers are only for a limited quantity / time. This is *not* just a one time or first billing cycle discount… Once you have finished your order your price renewal will stay at the same rate and will never increase, for as long as you keep it.

      The Linux VPS offers begin at just $9.99 per year, while the Windows VPS plan is $6.85 per month. The difference in cost for Windows is because of licensing costs necessitated with providing Windows VPS hosting.

      As of today we also offer Windows Server 2012 with our Win VPS series, but for now it is available on request by opening a support ticket until we finalize 100%

      Julian

      May 25, 2016 @ 11:19 pm | Reply
  25. Fuad:

    Hi Julian, I have just order the Spring VPS 512MB, and pay via credit card, but my invoice keep say UNPAID, please help..

    May 26, 2016 @ 11:52 am | Reply
    • 2Checkout takes a few moments to approve credit card payments. Once they approve it, our system will automatically mark the invoice as PAID.

      May 30, 2016 @ 8:10 pm | Reply
  26. DDoS Protected Linux & Windows VPS starting @ $9.99/year – Los Angeles, USA

    is misleading,sir

    May 26, 2016 @ 12:52 pm | Reply
    • I don’t realize what is misleading about it. It does its job as a title by providing a brief overview of the offer we are giving, with the finer details of each package within the post itself.
      The prices are accurate and you can look at the post, we have a VPS offer exclusive to LEB for $9.99/year here without any extra hidden fees.. no set up fees or anything like that.

      If you still feel otherwise for some reason, then you should directly contact LEB administration at https://lowendbox.freshdesk.com/ and suggest a revision for a title change :-)

      Thank you for your feedback

      Julian

      May 27, 2016 @ 5:01 am | Reply
  27. Gabbar:

    SSD or Spinning Hard Drive ?

    May 27, 2016 @ 8:58 pm | Reply
    • Services are provisioned on hostnodes featuring Dual Intel Xeon 5620 / 5639, 128GB RAM, 4 x 2TB HDD configured in hardware RAID10 with CacheVault.

      May 30, 2016 @ 8:11 pm | Reply
  28. Anbu:

    Hi Julian,

    I am spending around $70 / year on a shared hosting for couple of my websites. I think Spring VPS 1GB for $14.00/year sounds pretty good to me but will I get cPanel along with it? Do you guys help on migration? If yes, how much do you charge for migrating my website to the VPS? Where is the server located? Please advise.

    May 28, 2016 @ 11:07 am | Reply
    • cPanel/WHM is not a free control panel, so it’s not included with our VPS, it is a cost that we must pay for too. The cost for a cPanel/WHM VPS License is $15/month

      Free installation is provided on any control panel you purchase through us. Please contact us if you have any questions or would like to order a control panel for your service.

      There are also many free control panels out there that you can use as an alternative to cPanel, off the top of my head here are some free/open source control panels: Webmin, Kloxo-MR, ZPanel CP, Vesta, Sentora, Ajenti

      Our servers are located in Los Angeles, USA.

      If you are looking for a shared hosting product instead of a VPS, take a look at our Reseller Hosting specials, it allows you to create unlimited cPanel accounts. https://www.alpharacks.com/ResellerSpecials/

      Julian

      May 30, 2016 @ 8:24 pm | Reply
      • Anbu:

        Many thanks for the reply. I am not a programmer and I don’t want to hire a programmer as this is recently developed website and I just need it to perform well – I thought that VPS is a good option. Will you guys install Webmin on the VPS? I just need a simple interface for managing the website.

        And What is the usage memory I get? I know that the OS and other stuffs on the VPS consumes some memory though. Or can you suggest something like a cloud for hosting PHP website – do you offer any?

        May 31, 2016 @ 9:18 am | Reply
        • It sounds like a shared or reseller hosting would be better suited for your needs rather than a VPS, as you’re just looking to host some websites. You can see our current Reseller and Master Reseller Hosting specials here: https://www.alpharacks.com/ResellerSpecials/

          Julian

          June 1, 2016 @ 2:11 pm | Reply
  29. Jacques Laurence:

    Despite an attractive price, the settings of the servers by the panel are not automatic, to set the “PTR” I had to send ticket, although is present on the panel, some servers are on the blacklist, and received some threats administrator called Julian J. (JJ), even without sending anything like spam. I do not think having my privacy respected.

    May 28, 2016 @ 4:33 pm | Reply
  30. Leo:

    I just purchased the spring vps 1gb $14.00 a year plan and was setup in minutes. Submitted the support ticket for double the bandwidth and within minutes went from 2tb in the solusVm panel to 4tb bandwidth.

    This is my first vps plan and so far I am thrilled with AlphaRacks. I don’t know shit about vps stuff, but I’m gonna learn. $14.00 a year is awesome with Ddos protection.

    It don’t get any better than this.

    May 29, 2016 @ 10:01 pm | Reply
    • Thanks Leo! In case you need any assistance, we will be standing by!

      June 1, 2016 @ 2:12 pm | Reply
  31. Wira:

    Do you support 2nd level quota? And can we use vpn? Ppp tun/tap enable?
    Thanks..

    May 30, 2016 @ 9:34 am | Reply
    • Sure, we can enable second level quotas. TUN/TAP and PPP can be enabled instantly in your SolusVM panel so you can use VPN.

      Julian

      May 30, 2016 @ 8:25 pm | Reply
  32. Hello! I’m interested in buying a $10/year VPS. Will I have access to phpmyadmin without buying a cPanel license?

    May 30, 2016 @ 8:46 pm | Reply
    • Sure, you can install phpMyAdmin.

      June 1, 2016 @ 2:12 pm | Reply
      • Valentine:

        Does it take additional costs for installing phpMyAdmin?

        June 1, 2016 @ 9:26 pm | Reply
        • phpMyAdmin is free software – you can install with some commands in SSH

          For example in Ubuntu it would be as simple as running:

          apt-get -y install apache2 php5 mysql-server
          apt-get -y install phpmyadmin
          sudo ln -s /etc/phpmyadmin/apache.conf /etc/apache2/conf-available/phpmyadmin.conf
          sudo a2enconf phpmyadmin
          service apache2 restart

          Then phpMyAdmin will be available at http://ServerIP/phpmyadmin/

          June 2, 2016 @ 3:43 am | Reply
          • Valentine:

            Thanks! :)

            June 2, 2016 @ 5:01 pm
  33. i have a debit card how can i checkout??

    May 31, 2016 @ 6:20 am | Reply
  34. Sam Howell:

    Here’s a bench test from http://bench.sh for the 1GB ram VPS.

    https://paste.ssamjh.net/view/raw/1cd47956

    Having some network issues but so far the CPU has been very good.

    May 31, 2016 @ 2:26 pm | Reply
  35. whitesubs:

    i was skeptical with johnL.A’s comments. Julian said customer replies are within 15 minutes, but i’m afraid that’s not true. I opened a pre-sale ticket (#683697) and it’s been over 15 hours (and not minutes) and still NO Answer. So, i’m left to believe johnL.A.

    June 1, 2016 @ 3:49 am | Reply
    • Pre-Sales is *not* equal to Support. We believe in taking care of our current customers – that always comes first. Technical Support and Administration Departments are 24x7x365, no matter what holiday or time it is, they will be there to help our customers. As you can tell from the comments others have posted, our support always responds within minutes, and any AlphaRacks customer can back us up on that.

      The Pre-Sales department availability, just like most USA-based companies, was sporadic due to the Memorial Day holiday. We’re back to normal now, and pre-sales inquiries are being responded to. You will receive a response soon.

      June 1, 2016 @ 2:20 pm | Reply
  36. Jake:

    Question for Julian or associates: I like the specs of your plans and I’m considering switching from my current VPS host to you guys but I’m a Fedora user and I notice you’re using a rather outdated Fedora template which is no longer supported (Fedora 17) – Would it be possible to get a VPS using one of the newer Fedora VPS templates (e.g. Fedora 22 or higher)? I wouldn’t mind if it had to be requested through a support ticket, I’m just wondering if it’s possible at all.

    June 1, 2016 @ 6:30 am | Reply
    • We can install Fedora 23. For the moment, request it with a support ticket and we’ll have it done right away! We’re working on finalizing the automatic installation process for Fedora before we can make that template available for everyone.

      Julian

      June 1, 2016 @ 2:25 pm | Reply
  37. Didta:

    i just buy the 1GB plan.
    i wonder why the ssh command is so slow even just to execute simple command like apt-get install to setup new server. and it took me 1 minute just to create 1 mysql database. webload is also slow

    @julian, maybe you can help me check my vps?

    June 3, 2016 @ 5:46 am | Reply
    • Didta, I checked all of our VPS nodes and monitoring servers, and I am not seeing any abuse or unusual activity on any of our servers. We will need to look into your specific VPS and see what the issue is.

      Have you contacted our tech support department for help? If not please submit a ticket to Support department or email support@alpharacks.com, a support tech will respond to you in minutes, we’re always standing by (we provide near instantaneous support, around the clock)

      Julian

      June 3, 2016 @ 4:26 pm | Reply
      • Didta:

        thank for the reply julian,
        things were different when i wrote the comment.
        i have submitted a ticket and your support is good. i got reply within minutes

        June 3, 2016 @ 9:49 pm | Reply
  38. Simon:

    I just bought a $9.99 box and it took the money from my Paypal but the invoice shows up as unpaid and I can’t access anything. I’m having a bad feeling about this…

    June 3, 2016 @ 6:20 am | Reply
    • Simon, your PayPal payment is showing as unauthorized/reversed from our side. I responded to your support ticket.

      June 3, 2016 @ 4:19 pm | Reply
  39. Simon:

    I just bought a $9.99 box and it took the money from my Paypal but the invoice shows up as unpaid and I can’t access anything. I’m having a bad feeling about this.

    June 3, 2016 @ 6:21 am | Reply
    • Simon, your PayPal payment is showing as unauthorized/reversed from our side. I updated your support ticket with more details, please respond there and I’ll help you out.

      June 3, 2016 @ 4:28 pm | Reply
  40. Andy:

    Is Ubuntu 16.04 available as an OS right now with AlphaRacks?

    June 3, 2016 @ 7:41 am | Reply
  41. Andy:

    Is Ubuntu 16.04 available as an OS?

    June 3, 2016 @ 7:42 am | Reply
  42. Ordered on 12.05.2016 and payed with paypal for 1 month.

    Today (5.6.2016) my service is already canceled and alpharacks demands the payment for the 12.06.2016!

    You still owe me 7 days of service! i mean thats a week….

    June 5, 2016 @ 6:07 pm | Reply
    • I couldn’t find your account. Can you email me your account username? julian @ alpharacks.com

      June 7, 2016 @ 3:12 am | Reply
  43. Raymond:

    I have some questions regarding – https://www.alpharacks.com/myrack/cart.php?a=confproduct&i=2

    1) Does this qualify for the 2x monthly bandwidth with a support ticket?
    2) Does it include the QuadraNet Vest DDoS protection?

    June 6, 2016 @ 4:55 am | Reply
    • 1. All 4 offers listed on this post qualify for double bandwidth for free.

      2. Yes.

      June 7, 2016 @ 3:13 am | Reply
  44. Armand Daniel:

    is debian 8.x available as os templates?

    June 6, 2016 @ 6:13 pm | Reply
    • Yes, Debian 8.x is available as OS template, you can reinstall to it in SolusVM panel.

      Julian

      June 9, 2016 @ 4:49 am | Reply
  45. hermanto:

    Bought spring 1 GB package. The server was a bit slow at the beginning, filed a support ticket, answered in a short time. Now everything runs well. My website is already set up and running. Thanks for a great service. I hope the service runs well for the whole year

    June 7, 2016 @ 6:44 am | Reply
    • Thank you for signing up :-). In case of any further assistance you may require, we are standing by!

      Julian

      June 9, 2016 @ 4:52 am | Reply
  46. WL:

    Instead of double the bandwidth? Can it be replaced with 5GB of storage for Spring VPS 512MB USD9.99/year? Thanks.

    June 7, 2016 @ 7:49 am | Reply
    • Please contact our sales dept at sales @ alpharacks.com, we will see what we can do to help!

      Julian

      June 9, 2016 @ 5:33 am | Reply
  47. Simon Chen:

    do you have a refund policy?

    June 13, 2016 @ 9:05 am | Reply
  48. Simon:

    do you have a refund policy

    June 13, 2016 @ 9:07 am | Reply
    • Yes, the money back guarantee period is 3 days.

      Julian

      June 19, 2016 @ 11:18 pm | Reply
  49. Didta:

    worst vps ever
    definitely not for production website

    June 15, 2016 @ 9:25 am | Reply
    • We work hard to offer a high-caliber hosting service that is suitable for production-uses, and I’m sorry that we didn’t meet your expectations. Please contact me directly at julian @ alpharacks.com and I will investigate the concern you raised.

      Julian

      June 19, 2016 @ 11:34 pm | Reply
  50. Denis:

    It’s sad to say, but this VPS is very very very slow. I have just a simple Ghost website and most of the time it does’t work, cause Nginx timeouts. Your technical support is very quick and every time I wrote a problem about slowness, they solved it, but I cannot open a ticket about slowness every two days. I’ll ask for a refund.

    June 17, 2016 @ 7:37 am | Reply
    • Hermanto:

      Agreed.. Really slow, sometimes nginx just spit out timeout error. Yes, it’s a really cheap VPS, but don’t know that it’s going to be like this slow.

      Can we ask for a refund for a case like this?

      June 18, 2016 @ 8:11 am | Reply
    • Tweaking nginx to work perfectly the first time can be tricky to some. Have you tried switching the web server to Apache or LiteSpeed to precisely identify where the issue lies (within VPS or web server software)?

      Please contact me at julian @ alpharacks.com with a temporary log-in to your VPS and I will gladly provide you with some pointers after analyzing your existing configuration.

      Julian

      June 19, 2016 @ 11:58 pm | Reply
      • Denis:

        I must admit that your support is a First Class support: the answer is always very quick. It seems that now finally the problem with the slowness is gone. I think that the nginx configuration has no issues, because it follows the instruction provided by Ghost team and moreover I had been using the same setup in another VPS for 4 months without a timeout and without a reboot. Now I’m a happy customer and I hope service will remain unchanged for the future.

        June 20, 2016 @ 1:29 pm | Reply
  51. f4ncy:

    Hi, I am staff of a BNC provider.
    I am wondering if I can run ZNC on this?
    Thanks!

    June 20, 2016 @ 3:34 pm | Reply
    • We do not have any objections to you running ZNC on our VPS’s :-).

      Julian

      July 2, 2016 @ 3:56 am | Reply
      • f4ncy:

        Ah, okay, thank you!
        Will buy the VPS once I can.
        “0

        July 4, 2016 @ 7:13 pm | Reply
  52. Techiesmart:

    hi Julian, I find it difficult to register successfully. I’ve tried several VPS providers here before yours and each time i register, the service i registered is usually flagged as fraud. I have encountered this issue in over 3 different VPS providers and AlphaRacks is the third and I got same response too.
    i am willingly to patronise you if you’ll show me step by step on how to successfully setup the VPS server account.

    June 24, 2016 @ 6:10 pm | Reply
    • If your order is being flagged as fraud in the system then it is triggering something with MaxMind. You can open a ticket to our Billing dept. for a manual review, and we can override MaxMind’s decision if we decide to approve your order.

      Julian

      July 2, 2016 @ 3:58 am | Reply
  53. alpharacks IS SCAM:

    THEY’RE SCAM BE AWARE!!
    THEY’RE SCAM BE AWARE!!
    THEY’RE SCAM BE AWARE!!
    THEY WILL NOT REFUND ANY MONEY(WITHIN 3 DAYS) IF YOU CANCEL SERVICE
    NO SERVICE NO MONEY BACK
    FCUK LEB MUST TAKE THIS AD OFF

    June 25, 2016 @ 2:00 pm | Reply
  54. alpharacks IS SCAM:

    THEY’RE SCAM BE AWARE!!
    THEY’RE SCAM BE AWARE!!
    THEY’RE SCAM BE AWARE!!
    THEY WILL NOT REFUND ANY MONEY(WITHIN 3 DAYS) IF YOU CANCEL SERVICE
    NO SERVICE NO MONEY BACK
    LEB MUST TAKE THIS AD OFF

    June 25, 2016 @ 2:00 pm | Reply
  55. alpharacks IS SCAM:

    THEY’RE SCAM BE AWARE!!
    THEY WILL NOT REFUND ANY MONEY(WITHIN 3 DAYS) IF YOU CANCEL SERVICE
    NO SERVICE NO MONEY BACK
    LEB MUST TAKE THIS AD OFF

    June 25, 2016 @ 2:01 pm | Reply
    • I do not know who you are, as you did not even post your comment with a valid name. (three times) I want to mention that we honor all refund requests if they are within the specified three day period. Please contact me, I would like to first verify your claim to see if it is true, and make sure your concerns are resolved.
      My email is: julian @ alpharacks.com

      Julian

      July 2, 2016 @ 3:55 am | Reply
      • José:

        I’M STARTING TO THINK THE SAME, IM CLIENT OF ALPHARACKS SINCE FEBRUARY, THE SERVICE HAS BEEN UNDER THE EXPECTATION THE WHOLE TIME, I GOT A RESELLER PLAN, BUT IN THE LAST 10 DAYS THE LOAD ON THE SERVER IS OVER 8 CONSTANTLY, THE SQL SERVER GOES OFFLINE SEVERAL TIMES A DAY AND THE CONNECTION TO THE SERVER GOES OFFLINE CONSTANTLY TOO

        THIS HAVE DESTROYED OUR REPUTATION WITH OUR CLIENTS AND THE PERCEPTION OF OUR BRAND THAT TOOK US YEARS TO BUILD, I CAN’T WAIT NO MORE FOR A SOLUTION,

        I WANT TO KNOW WHAT JULIAN AND JOSHUA HAVE TO SAY ABOUT THIS

        July 14, 2016 @ 1:27 am | Reply
      • José:

        I’M STARTING TO THINK THE SAME, IM CLIENT OF ALPHARACKS SINCE FEBRUARY, THE SERVICE HAS BEEN UNDER THE EXPECTATION THE WHOLE TIME, I GOT A RESELLER PLAN, BUT IN THE LAST 10 DAYS THE LOAD ON THE SERVER IS OVER 8 CONSTANTLY, THE SQL SERVER GOES OFFLINE SEVERAL TIMES A DAY AND THE CONNECTION TO THE SERVER GOES OFFLINE CONSTANTLY TOO

        THIS HAVE DESTROYED OUR REPUTATION WITH OUR CLIENTS AND THE PERCEPTION OF OUR BRAND THAT TOOK US YEARS TO BUILD, I CAN’T WAIT NO MORE FOR A SOLUTION,

        THE SUPPORT TEAM JUST IGNORE ME, THE ANSWERS ARE JUST LIKE CHECK NOW, THE SERVER IS FINE, AND THOSE TYPES, TODAY I ASKED TO ESCALATED THE TICKET SO JULIAN OR JOSHUA ANSWER ME ABOUT THIS AND THEY IGNORED ME, THE ACCOUNTS START TO MALFUNCTION FOR NO REASON, I ASK FOR BACKUPS RESTORE AND THEY SAY, WE DON’T HAVE BACKUPS FOR THAT ACCOUNT, EVERYTHING IS A MESS, AND I’M WRITING THIS CAUSE I DON’T KNOW IF GEORGE AND THE SUPPORT TEAM ARE TRYING TO HIDE THIS FROM JULIAN AND JOSHUA OF WHAT…

        I WANT TO KNOW WHAT JULIAN AND JOSHUA HAVE TO SAY ABOUT THIS

        July 14, 2016 @ 1:33 am | Reply
  56. What happen if my VPS has load > 1 && < 2 in 24/7/365 (1 GB plan)?

    June 28, 2016 @ 7:27 am | Reply
  57. f4ncy:

    Hello,
    I am staff of a BNC provider, am I allowed to run ZNC on here?
    Thank you very much! ;)

    July 3, 2016 @ 6:05 am | Reply
    • No problem, you can run ZNC on our servers.

      Julian

      September 19, 2016 @ 2:47 pm | Reply
  58. Didta:

    here is some benchmark result

    System Info
    -----------
    Processor	: Intel(R) Xeon(R) CPU E5620 @ 2.40GHz
    CPU Cores	: 2
    Frequency	: 2400.045 MHz
    Memory	: 1024 MB
    Swap	: 1024 MB
    Uptime	: 3 days, 14:18,
    
    OS	: Ubuntu 14.04.4 LTS
    Arch	: i686 (32 Bit)
    Kernel	: 2.6.32-042stab113.17
    Hostname	: server
    
    
    Speedtest (IPv4 only)
    ---------------------
    Your public IPv4 is x.x.x.x
    
    Location	Provider	Speed
    CDN	Cachefly	16.7MB/s
    
    Atlanta, GA, US	Coloat	471KB/s 
    Dallas, TX, US	Softlayer	640KB/s 
    Seattle, WA, US	Softlayer	787KB/s 
    San Jose, CA, US	Softlayer	2.42MB/s 
    Washington, DC, US	Softlayer 298KB/s 
    
    Tokyo, Japan	Linode	281KB/s 
    Singapore Softlayer	202KB/s 
    
    Rotterdam, Netherlands	id3.net	377KB/s
    Haarlem, Netherlands	Leaseweb	461KB/s 
    
    
    Disk Speed
    ----------
    I/O (1st run)	: 46.0 MB/s
    I/O (2nd run)	: 160 MB/s
    I/O (3rd run)	: 130 MB/s
    Average I/O	: 112 MB/s
    

    the I/O speed is average but the network speed is something you can laugh about.

    July 7, 2016 @ 5:48 pm | Reply
  59. Ken:

    I think there are a few things still need to let everyone know

    1, the response time will certainly be more than 15 minutes, the recovery time after six hours? Ticket # 145659;
    2, feel free to stop your vps, and the reasons given do not know what to say is;
    3, in two days to stop using my vps twice. The first unexplained offline 18 minutes response, six hours after the resumption, the second time to say because I have a vps connection to the Amazon, but they do not allow such a connection. I do not understand why this is.

    Ken

    Ken

    July 9, 2016 @ 11:54 am | Reply
  60. Ken:

    I think there are a few things still need to let everyone know

    1, the response time will certainly be more than 15 minutes, the recovery time after six hours?
    2, feel free to stop your vps, and the reasons given do not know what to say is;
    3, in two days to stop using my vps twice. The first unexplained offline 18 minutes response, six hours after the resumption, the second time to say because I have a vps connection to the Amazon, but they do not allow such a connection. I do not understand why this is.

    Ken

    July 9, 2016 @ 11:56 am | Reply
  61. Ken:

    I think there are a few things still need to let everyone know

    1, the response time will certainly be more than 15 minutes, the recovery time after six hours? Ticket # 145659;
    2, feel free to stop your vps, and the reasons given do not know what to say is;
    3, in two days to stop using my vps twice. The first unexplained offline 18 minutes response, six hours after the resumption, the second time to say because I have a vps connection to the Amazon, but they do not allow such a connection. I do not understand why this is.

    Ken

    July 9, 2016 @ 12:00 pm | Reply
  62. Ken:

    Eradicate lowendbox recommendation, I bought alpharockd of vps.
    1, response time must exceed 15 minutes. Perhaps the previous month can in 15 minutes;
    2, after the shutdown issue support tickets, six hours after recovery;
    3, the service is unstable, after a month later, two days down twice;
    4, the staff technical abilities, to answer puzzling and anger. (Leonard P.)

    July 9, 2016 @ 12:28 pm | Reply
  63. i cant access the vps since last night. poor service.

    July 18, 2016 @ 2:13 am | Reply
  64. Very good recommendation

    August 27, 2016 @ 2:01 am | Reply
  65. Alex:

    I have been using this service for a couple years now, starting with RIJX before they were acquired by AlphaRacks. Since the acquisition I have had several issues including being locked out of the VPS as well as the control panel (e.g. VPS was shut down and control panel could not start it up), and having the VPS shut down without explanation, without notification, and without any attempt to reboot the VPS. I would strongly recommend looking for another provider, as AlphaRacks has been the worst VPS provider I have used.

    August 27, 2016 @ 7:36 am | Reply
  66. Josh:

    Hello Julian! I am looking for a new host and you guys seem perfect! It is easy to read through the BS and spam hate posts and timestamps show that oyu really like to put customer service int he forefront. My question is this:

    The last VPS I had set the resolution to 1024×768 and would not allow me to make it any larger no matter what. Is this true of your servers as well? Thank you in advance.

    August 31, 2016 @ 8:47 pm | Reply
    • Short answer: You can set the resolution to anything you want.

      With our Windows VPS, you can set the resolution in your Remote Desktop client before initiating the RDP session.

      With our Linux VPS, you can install VNC with a “GUI” and configure the VNC settings at any resolution you like.

      Julian

      September 19, 2016 @ 2:46 pm | Reply
  67. nick:

    I am very cautious with AlphaRacks. I have a couple of VPS’s and 2 reseller accounts. for months now I have had to deal an issue where not only would sites load incredibly slowly, but would drop off several times a day. my uptime monitor would do nuts notifying me of the sites going offline. To top this off I’ve had to deal with support that simply gave me scripted answers that claim the issue was fixed yet it would appear again. My support ticket for this current complaint has been dragging on since July!

    As a result I have to use other hosts to run these sites as it’s just too unreliable.

    so Julian, if you are reading this my support ticket is #809733

    September 1, 2016 @ 12:38 am | Reply
  68. nick:

    I am very cautious with AlphaRacks. I have a couple of VPS’s and 2 reseller accounts. for months now I have had to deal an issue where not only would sites load incredibly slowly, but would drop off several times a day. my uptime monitor would do nuts notifying me of the sites going offline. To top this off I’ve had to deal with support that simply gave me scripted answers that claim the issue was fixed yet it would appear again. My support ticket for this current complaint has been dragging on since July!

    As a result I have to use other hosts to run these sites (and these are only dev sites) as it’s just too unreliable.

    September 1, 2016 @ 4:15 am | Reply
  69. Josh:

    I am a new customer of AlphaRacks and I was referred to you from Lowendbox.com. I saw you had a great deal running, however I was confused as to whether a windows install would come with the package I wanted. I read through the comments section and found a quote from you (Julian) stating that all of the servers listed came with windows. Still a bit weary and hoping for clarification I sent in a pre-purchase ticket (Ticket ID: 796538) asking if windows would be included on the exact package I specified and was told by “Leonard” that it absolutely did come with windows, so I placed my order.

    After placing the order there was no way to put windows on the box. I sent in another ticket (Ticket ID: 991501) explaining that I had two sources saying that I would get windows and unfortunately I did not have access to it, and that this is specifically what I was trying to avoid. “Leonard” responded that Alpharacks provides other servers with windows, I should upgrade.

    This isn’t only false advertising, you have specifically lied to a new customer twice. Your company sold me promises only to forget those promises when I actually gave you my money. I am emailing this to you and posting it as a warning to all future purchasers on Lowendbox.com

    September 13, 2016 @ 5:19 pm | Reply
    • Josh:

      Hello all, I wanted to leave an update. Their service is quick, I will give them that. I had a response in about twenty minutes flat. Unfortunately the response was curt and insulting, specifically blaming me for this problem and saying that I didn’t read the offer correctly. Services terminated and refund (hopefully) incoming. I have plenty of screenshots of this exchange, where I was SPECIFICALLY told i would be given certain services for certain prices and then was denied after they took my money, if anyone wants them. Buyer beware.

      September 13, 2016 @ 5:53 pm | Reply
      • Josh:

        Another update, “Julian” who sent me the rather curt email about immediately cancelling and refunding has neither cancelled my service nor refunded my money as he said had already happened. Even the “3 day money back garauntee is a lie. Folks please learn from my mistakes, Alpharacks is a scam. They will be nice and supportive until they get your money and then good luck getting anything at all. I will leave another reply in a few days with an update.

        September 14, 2016 @ 10:30 am | Reply
        • Josh:

          Last update, I was contacted by “Julian” again telling me that they processed the return on my third request. I just received an email from the payment processing site saying I did receive the refund. However “Julian” has sent me several more emails telling me I need to change the posts I made here on LEB, painting them in a better light. When I told him I would not he countered with explaining line by line how he feels I am responsible for this mess. Again buyer beware, very glad to be done with this company.

          September 14, 2016 @ 3:29 pm | Reply
          • Josh:

            Another update, I have exchanged all of my information with Alpharacks, I have done as they asked and cancelled the recurring service with 2CO AND provided a specific item order number to the payment you took from me without asking and the good folks at Alpharacks are STILL refusing to give me a refund. I am now going to do a chargeback on my credit card company and let your legal wizards handle it. I absolutely can not believe that I have had over two months of BS from this company over a $7 charge.

            October 25, 2016 @ 10:43 pm
    • Josh, you ordered a Linux VPS, not a Windows VPS. AlphaRacks provides both types of VPS hosting services: Linux and Windows types. We occasionally run special promotions on both types of offerings, and in this LEB post we have both Linux and Windows VPS specials.

      This LEB post which you ordered from shows two different types of offers: Linux and Windows.

      As you ordered the wrong product, I issued a full refund for you – no questions asked.

      Julian

      September 14, 2016 @ 3:29 pm | Reply
      • Josh:

        Sir, I came to your company as a newer VPS user asking legitimate questions SPECIFICALLY stating that I did not know if the package i linked by number coantained windows options. Your tech support replied to me twice that it WOULD include windows. I understand you feel this is completely my fault, you have made that aware to myself and the rest of us, but to say that you cancelled my order and refunded my money “no questions asked” is just a lie. I had to specifically ask you and your company to stop contacting me because you refused to let it go, issue my refund, and move on; you wanted me to admit that I am at fault.

        September 14, 2016 @ 3:46 pm | Reply
        • Josh, we will have to agree to disagree. I have the pre-sales ticket loaded up here which shows you linked to this very LEB post which has both Windows and Linux types of VPS offerings. The Windows VPS special is outlined under “Windows VPS Offer:”

          In any case, we still issued you a full refund as you ordered the wrong product – there’s nothing more to discuss. Thank you,

          Julian

          September 19, 2016 @ 2:41 pm | Reply
          • Josh:

            Hello again Julian! Even though you personally cancelled and refunded my money now I am being billed again a month later against my permission. I don’t even have access to your site anymore, not even a server with your company, but you are yet again charging me. I plan to call your customer support in a moment to get this straightened out but I wanted to let prospective new customers know that this company has not only lied to me and treated me like crap, but now a month after I ended service with them they reactivated payment. Worst VPS I’ve ever dealt with.

            October 15, 2016 @ 5:32 pm
          • Josh:

            Another update, I have exchanged all of my information with Alpharacks, I have done as they asked and cancelled the recurring service with 2CO AND provided a specific item order number to the payment you took from me without asking and the good folks at Alpharacks are STILL refusing to give me a refund. I am now going to do a chargeback on my credit card company and let your legal wizards handle it. I absolutely can not believe that I have had over two months of BS from this company over a $7 charge.

            October 25, 2016 @ 10:43 pm
  70. Jeffery:

    I went to order via btc, and it tripped your fraud detection and won’t let me proceed with my order. Possibly because my order is placed via a vpn? I’d suggest removing the ip flagging for bitcoin orders, as many people that will be using BTC as a payment method do it as they’d like to not disclose their personal information (ip, name, payment details) and you will lose many customers this way.

    September 15, 2016 @ 8:07 pm | Reply
    • Please provide me with your order number and I will approve it.

      Sorry for the inconvenience.

      My email is: julian @ alpharacks.com

      Julian

      September 19, 2016 @ 2:43 pm | Reply
  71. Bobu:

    The Washington data center for SafeHouse Cloud has been unreachable for days. I think it’s dead. Can’t access, restart or reload anything.

    September 19, 2016 @ 12:34 am | Reply
    • You have us confused with the wrong LEB post, we are not SafeHouse Cloud.

      Julian

      September 19, 2016 @ 2:44 pm | Reply
  72. cinwie:

    Can I get more than – 20x IPv6 (free on request)?

    October 5, 2016 @ 5:49 pm | Reply
  73. Vladimir:

    Hello. We wanted to create VPN server for 4 users. Open VPN or L2tp- haven’t decided yet. Could you clarify if we can order Spring VPS 512MB for this purpose? Can we use it for 4 VPN connections at the same time? Thanks in advance…

    October 8, 2016 @ 6:27 pm | Reply
  74. YANBO:

    i/o waste too much time
    Tasks: 100 total, 1 running, 99 sleeping, 0 stopped, 0 zombie
    %Cpu(s): 0.3 us, 0.3 sy, 0.0 ni, 80.4 id, 19.0 wa, 0.0 hi, 0.0 si, 0.0 st
    KiB Mem : 6291456 total, 5035540 free, 0 used, 1255916 buff/cache
    KiB Swap: 6291456 total, 6154604 free, 136852 used. 5118578 avail Mem

    Total DISK READ : 593.56 K/s | Total DISK WRITE : 132.77 K/s
    Actual DISK READ: 593.56 K/s | Actual DISK WRITE: 128.86 K/s
    TID PRIO USER DISK READ DISK WRITE SWAPIN IO> COMMAND
    31945 be/4 git 70.29 K/s 0.00 B/s 0.00 % 95.86 % config.ru
    7545 be/4 mysql 0.00 B/s 3.90 K/s 0.00 % 38.79 % mysqld
    7517 be/4 mysql 0.00 B/s 124.96 K/s 0.00 % 3.11 % mysqld
    5206 be/4 git 277.25 K/s 0.00 B/s 99.99 % 0.00 % sidekiq 4.1.4 gitlab-~ of 25 busy] stopping
    5239 be/4 git 246.01 K/s 0.00 B/s 96.77 % 0.00 % unicorn master -D -E ~itlab-rails/config.ru
    7515 be/4 mysql 0.00 B/s 3.90 K/s 0.00 % 0.00 % mysqld
    512 be/4 shadowso 0.00 B/s 0.00 B/s 0.00 % 0.00 % python /home/shadowso~hadowsocks/servers.py
    1 be/4 root 0.00 B/s 0.00 B/s 0.00 % 0.00 % init -z
    2 be/4 root 0.00 B/s 0.00 B/s 0.00 % 0.00 % [kthreadd/23219]
    3 be/4 root 0.00 B/s 0.00 B/s 0.00 % 0.00 % [khelper/23219]
    32086 be/4 gitlab-p 0.00 B/s 0.00 B/s 0.00 % 0.00 % postgres: wal writer process
    172 be/4 root 0.00 B/s 0.00 B/s 0.00 % 0.00 % agetty –noclear –ke~5200 38400 9600 vt220
    32088 be/4 gitlab-p 0.00 B/s 0.00 B/s 0.00 % 0.00 % postgres: stats collector process
    533 be/4 zabbix 0.00 B/s 0.00 B/s 0.00 % 0.00 % zabbix_server: config~929 sec, idle 60 sec]
    534 be/4 zabbix 0.00 B/s 0.00 B/s 0.00 % 0.00 % zabbix_server: db wat~911 sec, idle 60 sec]
    18455 be/4 mysql 0.00 B/s 0.00 B/s 0.00 % 0.00 % mysqld
    536 be/4 zabbix 0.00 B/s 0.00 B/s 0.00 % 0.00 % zabbix_server: poller~ sec, getting values]
    537 be/4 zabbix 0.00 B/s 0.00 B/s 0.00 % 0.00 % zabbix_server: poller~0003 sec, idle 1 sec]
    538 be/4 zabbix 0.00 B/s 0.00 B/s 0.00 % 0.00 % zabbix_server: poller~ sec, getting values]
    539 be/4 zabbix 0.00 B/s 0.00 B/s 0.00 % 0.00 % zabbix_server: poller~ sec, getting values]
    540 be/4 zabbix 0.00 B/s 0.00 B/s 0.00 % 0.00 % zabbix_server: poller~0004 sec, idle 1 sec]

    [root@us ~]# iotop

    Total DISK READ : 0.00 B/s | Total DISK WRITE : 0.00 B/s
    Actual DISK READ: 0.00 B/s | Actual DISK WRITE: 0.00 B/s
    TID PRIO USER DISK READ DISK WRITE SWAPIN IO> COMMAND
    473 be/4 mysql 0.00 B/s 0.00 B/s 0.00 % 97.99 % mysqld
    466 be/4 mysql 0.00 B/s 0.00 B/s 0.00 % 97.99 % mysqld
    512 be/4 mysql 0.00 B/s 0.00 B/s 0.00 % 0.00 % mysqld
    1 be/4 root 0.00 B/s 0.00 B/s 0.00 % 0.00 % init -z
    2 be/4 root 0.00 B/s 0.00 B/s 0.00 % 0.00 % [kthreadd/23219]
    3 be/4 root 0.00 B/s 0.00 B/s 0.00 % 0.00 % [khelper/23219]
    516 be/4 mysql 0.00 B/s 0.00 B/s 0.00 % 0.00 % mysqld
    513 be/4 mysql 0.00 B/s 0.00 B/s 0.00 % 0.00 % mysqld
    523 be/4 mysql 0.00 B/s 0.00 B/s 0.00 % 0.00 % mysqld
    514 be/4 mysql 0.00 B/s 0.00 B/s 0.00 % 0.00 % mysqld
    515 be/4 mysql 0.00 B/s 0.00 B/s 0.00 % 0.00 % mysqld

    October 21, 2016 @ 4:20 am | Reply
  75. Breno:

    Do not hire the service of this company, I was their client and on November 1st they lost the data of my VPS because of a RAID array corruption issue occurred on the server. And they had no backup of the lost data. Then I canceled my subscription with a few months missing from my annual plan to have no more future problems.

    November 6, 2016 @ 6:43 pm | Reply
  76. ZaF:

    Never buy from this company. Agreeing to their terms means you do not get a refund. I understand that policy, but they also agreed to give me a server that worked. After multiple support tickets and replies with “should be fixed now” I have stopped using their servers. Save your money, go somewhere else.

    November 24, 2016 @ 7:43 pm | Reply
    • Velislav:

      Totally agree and true!
      Don’t buy anything from this company, even it’s a $1 !!!

      December 13, 2016 @ 9:10 am | Reply
  77. Velislav:

    Never buy from this company. Agreeing to their terms means you do not get a refund. I understand that policy, but they also agreed to give me a server that worked. After multiple support tickets and replies with “should be fixed now” I have stopped using their servers. Save your money, go somewhere else.

    December 13, 2016 @ 9:10 am | Reply
  78. me:

    Once every few weeks my servers with alpharacks goes offline.
    The offline status usually lasts half an hour or a few hours.

    If you’re not using it for something that needs to be online all the time, it’s fine.

    January 17, 2017 @ 10:06 pm | Reply
  79. Kori:

    Guys, be aware that Alpharacks is suspending services for not apparent reason (on a quick online search seems im not the only once). Once I complained about the suspended service, they just respond with some nonsense log (normal connections).

    For 4 days the service was down and they stop responding.
    I opened a pay pal conflict .. and the next day they terminated the service, sent me a email saying the termination was due to not paying ( it was paid until 2018) but they changed the dates…

    Not to mentioned that the speed/bandwidth they say they offer is total BS.

    I have the screenshots to prove.

    For those who will get any of their services… well good luck.

    September 3, 2017 @ 3:47 am | Reply
  80. Anurag Chatap:

    Great deal , I will defiantly give a try

    September 17, 2017 @ 12:35 pm | Reply

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