Leyton from 123com.org sent an email about launching KVM in Jacksonville, FL and with that launch, Leyton is throwing some deals our way.
First off is a special LEB deal: £15 (~USD$24) yearly.
KVM128
- 10 GB Hard Drive
- 128 MB RAM
- 500 GB Bandwidth
- 25 slots available!
There’s also a 15% recurring discount available on their KVM1024 package which brings it down to £4.25 (~USD$6.81) per month (code: LEBKVMRELEASE)
KVM1024
- 20GB Hard Drive
- 1024MB Dedicated RAM
- 1,5 TB Bandwidth
- 100MBPS Connection
One of their packages also fits within the criterias even without promo, for £3 (~USD$4.80) per month you get:
KVM 512
- 10GB Hard Drive
- 512MB Dedicated RAM
- 1TB Bandwidth
- 100MBPS Connection
Payment with either Paypal, Credit card or Google Checkout.
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Swede
I miss a test ip/test file…
First off, thank you to LEB for getting around to posting our offer – it is much appreciated.
As to testfiles:
Jacksonville: http://199.19.110.147/bigtest.tgz
Kansas City: http://208.110.70.232/100mbit.bin
currently using their service (KVM1024)
i’m pretty satisfied with their system.stable and so far no downtime
the only things that i’d complaint is their customer service
since i’m pretty new in KVM env, so i opened a ticket asking on how to load our own ISO’s.end up the CS dont really get my questions.one more,i’ve asked him whether VPN is allowed or not.he said no problem and even offered his help to install it for me.fine.but he failed..and he even have the guts to say “that’s because you are using FreeBSD.i can done this with no problem in Centos.maybe you should change to Centos”
Network is not so good as in it can get pretty slow sometime.
duhh..
May I know if there is any window os iso available from the control panel?
Most of the time Windows ISO is available BUT host MAY charge for it
@wahyan: We don’t have any ISO’s of Windows publicly available for licensing reasons – if you have a copy of Windows, then we will happily add the ISO for you on proof of valid licensing.
Beyond that, we can offer it on a monthly license at any time.
Thanks,
LR
I appologise if my staff have been unable to complete your requests, I did receive an update regarding your ticket in report of an error from the member of staff who was dealing with it.
After looking at the solution in place, it seemed KVM was unable to utilize TUN/TAP in your BSD environment.
However, there must obviously be an understanding that the services are unmanaged, and KVM does provide a full level of virtualisation – which should in theorem leave configuration to mainly rDNS etc.
Custom ISO’s are supported, and should be directed at sales – we are implementing an upload-system for it – if you feel you have received incorrect information, feel free to email management@123com.org
Our network has also not had many peaks of utilization, so it should be fairly stable – let me know what node you’re on,and I’ll take a look.
http://123com.org/about/network
Ip & testfile
Not for the Jacksonville location. I’m assuming its Volumedrive.
very good.i will test it
Current customers, please share classic Disk IO/ Network and Benchmark results
Here is benchmark
[biplab@repo ~]$ dd if=/dev/zero of=test bs=64k count=16k conv=fdatasync
^C6652+0 records in
6652+0 records out
435945472 bytes (436 MB) copied, 106.715 s, 4.1 MB/s
[biplab@repo ~]$ dd if=/dev/zero of=test bs=64k count=1k conv=fdatasync
1024+0 records in
1024+0 records out
67108864 bytes (67 MB) copied, 2.34752 s, 28.6 MB/s
[biplab@repo ~]$ dd if=/dev/zero of=test bs=64k count=16k conv=fdatasync
16384+0 records in
16384+0 records out
1073741824 bytes (1.1 GB) copied, 115.048 s, 9.3 MB/s
Disc IO looks pretty bad. I cancelled first test as it was taking too long to finish.
Network speed is better though
[biplab@repo ~]$ wget http://cachefly.cachefly.net/100mb.test
–2012-04-05 09:15:10– http://cachefly.cachefly.net/100mb.test
Resolving cachefly.cachefly.net… 205.234.175.175
Connecting to cachefly.cachefly.net|205.234.175.175|:80… connected.
HTTP request sent, awaiting response… 200 OK
Length: 104857600 (100M) [application/octet-stream]
Saving to: “100mb.test”
100%[=================================>] 104,857,600 5.55M/s in 13s
2012-04-05 09:15:22 (7.89 MB/s) – “100mb.test” saved [104857600/104857600]
Did you tried contacting the host? probably some issue with their node at the time
Thanks for sharing though
Nops. I didn’t contact them yet.
This VPS is lying idle at the moment. But never realized the IO speed is so bad.
IOPing result-
[biplab@repo ioping-0.6]$ ./ioping -c 10 .
4096 bytes from . (ext4 /dev/mapper/vg_repo-lv_root): request=1 time=0.2 ms
4096 bytes from . (ext4 /dev/mapper/vg_repo-lv_root): request=2 time=0.6 ms
4096 bytes from . (ext4 /dev/mapper/vg_repo-lv_root): request=3 time=0.4 ms
4096 bytes from . (ext4 /dev/mapper/vg_repo-lv_root): request=4 time=0.2 ms
4096 bytes from . (ext4 /dev/mapper/vg_repo-lv_root): request=5 time=0.5 ms
4096 bytes from . (ext4 /dev/mapper/vg_repo-lv_root): request=6 time=0.4 ms
4096 bytes from . (ext4 /dev/mapper/vg_repo-lv_root): request=7 time=0.4 ms
4096 bytes from . (ext4 /dev/mapper/vg_repo-lv_root): request=8 time=0.3 ms
4096 bytes from . (ext4 /dev/mapper/vg_repo-lv_root): request=9 time=0.3 ms
4096 bytes from . (ext4 /dev/mapper/vg_repo-lv_root): request=10 time=0.3 ms
— . (ext4 /dev/mapper/vg_repo-lv_root) ioping statistics —
10 requests completed in 9005.5 ms, 2770 iops, 10.8 mb/s
min/avg/max/mdev = 0.2/0.4/0.6/0.1 ms
I am sorry to hear you have having I/O issues, we maintain on average a 60MB+ IO on all KVM nodes where possible, which node are you on?
Thanks,
LR
Hi Leyton,
I’m on Jessy node.
I have already raised a ticket and currently your support team is working on it.
Regards
An update. VirtIO is now enabled. Results now look better.
[root@repo ~]$ dd if=/dev/zero of=test bs=64k count=16k conv=fdatasync
16384+0 records in
16384+0 records out
1073741824 bytes (1.1 GB) copied, 28.1595 s, 38.1 MB/s
[root@repo ~]$ dd if=/dev/zero of=test bs=64k count=16k conv=fdatasync
16384+0 records in
16384+0 records out
1073741824 bytes (1.1 GB) copied, 19.657 s, 54.6 MB/s
@Biplab: Glad to hear it – we normally have these enabled by default at node level – I will check to see why this was not the case.
Thanks,
Leyton Reed
.Org tld better choose another name and use .com/.net 😀
sadly I was purchase vps yesterday,
Old version of kvm with no virtio support is probably why poor io speeds?
is there any Kansas City datecenter available?
Hello,
This will be made available within the coming weeks.
Thanks,
NC
Hello, I have buy a 1G kvm vps of 123com.org
But I find the vps can’t boot, why?
have u installed the OS ?
u’ll need to install it manually as KVM doesnt provide a preinstalled template.you cant SSH in if you havent install the OS yet,you’ll need to VNC to ur box and manually setup ur OS.
No, I haven’t install OS.
When i login into the vps control panel, and click the button named ‘boot’, the Status no change, show Offline still.
I try vnc and ssh connect to my server, and reports network error.
Hello,
The best method to get hold of us is via a ticket.
Thanks.
I am open a ticket to your support yesterday morning.
But I can’t boot my vps still now.
Does this cause by oversell?
I hope my vps at a not oversell node, and location The West Coast.
Satisfaction or your money back! We believe that every customer should feel valued and satisfied, so we offer a 7 day money back guarantee to all clients.
网站上说七天内可退款。
Did you install OS? Most people mistake KVM for OpenVZ. You have to connect via VNC to install the OS itself
I like you, I bought KVM512, I cannot use the VNC connection, can’t BOOT, TK reply say deal but it no boot now.
Does 123com.org support refund?
I want apply refund.
@cache
Did you mount the required OS?
Did you change boot sequence?
Did you shutdown the VPS?
Did you boot it back online again?
Follow these steps and your VNC will be visible or post your problem to LowEndTalk.com where the community will be able to help you out.
Just because you cannot run KVM does not mean its oversold 🙂
Did you click the boot button, and the status always offline, and you can install os via vnc?
If you can, It is says I am too simple!
I open a ticket and report this issue, and the staff says they are deal with the issue, and wait a monment. Did you can work with this problem fine?
I open the ticket about 36 hours, and my vps status still offline, weather you click boot or click reboot! Did you think 123com is fine?
I don’t know Whether support refund. ename8 is china people? 这家不知道怎么样，第一次用，付完款后显示的是开通的，但实际上不可用，VNC连不上，发TK后回复说是处理中，让等着，都24小时了，还没给弄上，不知道能不能退款。估计悲剧了。
我打算退款了，这家恁不靠谱了些～
呵呵。并且网络速度也不快。到现在还没有开通。
@Ename8 care to share the network speed tests?
NO, I care the speed to china. thanks.
“Do not know how the first time, after paying the opening, but in fact is not available, the VNC connection closed hair TK replied, waiting for all 24 hours.not deceives, do not know can not be refunded. Estimated tragedy.”
Well, any un-managed hosting provider has the right to close irrelevant tickets e.g. asking for support in OS installation from an un-managed hosting provider
Like I mentioned earlier, please post your issue to LET and the community MAY be able to help you
Yes, i know the first time should install the os self via vnc.
I also know I must mount the ‘Debian 6 32 bit ISO’ into the CDROM first, and boot the vps sencond,.then connect the vps via vnc.
Now, I am mount the ‘Debian 6 32 bit ISO’ into the CDROM, but i click the ‘boot’ button, the vps status always offline.
Can you tell me, how to connect to a offline machine via vnc?
I mount the required OS.Operating System CentOS 6.2 Minimal (32 bit)
I change boot sequence.Boot Order (1) CDROM (2) Hard
I BOOT the VPS,but it’s only offline. i use vnc connect,it’s show Ntwork error:could not connect to server:199.19.110.*:****
I use a lot more company KVM, but nothing that happens. I know how to use the KVM.
I’m glad you help me, give me guidance, but this can not solve my problem. thank you.
I have open ticket ,
07/04/2012 14:08 Support #134036 – my kvm can’t boot
I don’t know how time can use it.
I english is very bad, him reply :I am working on your issue, please standby for the further updates.
I don’t know what mean.
it’s need wait until Monday?
Hello,
I can see that there have been a lot of comments regarding un-bootable KVM services.
While we are in the process of publishing our client wiki, the number of support tickets regarding this issue is quite astounding – most of them being resolvable by @Asim’s responses, simply people being inexperienced with the KVM platform.
Every single “My VPS won’t boot” issue gets looked into in depth, and takes my staff time – which has left some tickets to be auto-closed by our system – when clients do not reply to questions raised.
As an unmanaged provider, we do aim to please everyone, but we simply cannot ‘install it for you’ in all cases, there is an “Autoinstaller” ISO available, along with details of how to use the NetInstall for other OSes.
Our seven day money-back guarantee is valid in all cases where your account has not been used for an illegal purpose (in both your resident country, the UK, and the location of the node), or where it has broken our TOS. All accounts are investigated upon cancellation – and refunds are issued on the 1st and 16th of each month, depending on which is closer.
If you are really having problems – we are prepairing our new nodes at the moment, so there is somewhere for your services to be moved in the case of a node issue – or our support staff will get around to it quicker if you state you know how to use KVM and have used all of the troubleshooting tips to set up an Operating System, and yet it will still not boot.
Failing that, as I have mentioned before, there is an escalation procedure for tickets for a reason – and it is advisable to follow it. You will see it mentioned in a yellow box at the bottom of the initial ticket email: http://i.imgur.com/0btWy.png
I hope we can resolve your problem soon.
Thanks,
Leyton Reed
It is not simply people being inexperienced with the KVM platform.
Your vps can’t power on, status always in offline.
Can you install os on a can’t power on machine. Joke!
I can publish my vm control panel here, let all people login and install os. Let me see if anyone install os on a machine can’t power on.
By the way, can you move my vps to Los Angeles node? And to a no oversell node?
i know the first time should install the os self via vnc.
I also know I must mount the ‘Debian 6 32 bit ISO’ into the CDROM first, and boot the vps sencond,.then connect the vps via vnc.
Now, I am mount the ‘Debian 6 32 bit ISO’ into the CDROM, but i click the ‘boot’ button, the vps status always offline.
Can you tell me, how to connect to a offline machine via vnc?
Refund for me, please.
I will open a ticket request refund.
please help me.
I mount the required OS.Operating System CentOS 6.2 Minimal (32 bit)
I change boot sequence.Boot Order (1) CDROM (2) Hard
I BOOT the VPS,but it’s only offline. i use vnc connect,it’s show Ntwork error:could not connect to server:199.19.110.*:****
I use a lot more company KVM, but nothing that happens. I know how to use the KVM.
I’m glad you help me, give me guidance, but this can not solve my problem. thank you.
I have open ticket ,
07/04/2012 14:08 Support #134036 – my kvm can’t boot
I don’t know how time can use it.
I english is very bad, him reply :I am working on your issue, please standby for the further updates.
I don’t know what mean.
it’s need wait until Monday?
If you feel the reply you have received is inadequate, please utilize the escalation procedure.
@Cache, I have reattached the ISO to your VPS (unmount + remount), and it is booting up perfectly fine.
Thanks,
Leyton Reed
[root@123com ~]# dd if=/dev/zero of=test bs=64k count=512 oflag=dsync
512+0 records in
512+0 records out
33554432 bytes (34 MB) copied, 59.17 s, 567 kB/s
[root@123com ~]# dd if=/dev/zero of=test bs=64k count=512 oflag=dsync
512+0 records in
512+0 records out
33554432 bytes (34 MB) copied, 54.2852 s, 618 kB/s
[root@123com ~]# dd if=/dev/zero of=test bs=64k count=512 oflag=dsync
512+0 records in
512+0 records out
33554432 bytes (34 MB) copied, 50.544 s, 664 kB/s
So slowly.
@cache 扣扣：七九一八三八八 你懂的 +++
I’ve just run a couple of tests, and do see any issues – would you mind checking again, and if it’s till an issue, opening a ticket.
Thanks,
LR
Hi 123COM, can you take a look at your Jessie Node, please? I’ve got an offline box ince th first time you send me the VPS info. How can I run an installer with offline box?
I’ve send a ticket 12 hours ago, but still no update until now.
please open the virtio for me, thanks!
Ticket #495201
root@jp:~# dd if=/dev/zero of=test bs=64k count=16k conv=fdatasync
16384+0 records in
16384+0 records out
1073741824 bytes (1.1 GB) copied, 226.607 s, 4.7 MB/s
I feel shy to trouble you, but IO is really bad
Damn!! its slow
do u really care about the IO ?!
i’ve been using them for a month,i dont give a damn about the I/O.
my box is working fine and i got no problem installing apps in there
as long as my box are working and i can SSH/VNC, then i got no complaint about the I/O.
Ticket Created #599624
Its probably a rented volumedrive server with 1 disk 🙁
I dont think Ive seen a node go down so much in the first week of service. Thats the 4th time. Comes up back fast, but host node problems???
And still no virtio on Jessy, at least not in the solusvm control panel, and none of the installed OS’s detect virtio as being available.
Hi there,
We have been working on the node Jessie after several IO complaints.
The node has now been fully optimized, and should run fine – there will be an email going out to effected clients later today.
For whatever reason, VirtIO refuses to be set as default, we are working on this – but in simply opening a support ticket, my staff can have that configured for you in seconds.
Thanks,
Leyton Reed
How long does take for my account to be activated? I purchased mine on Sunday. I paid the fee, and received the Paypal receipt. However the billing page still says “pending”.
Hello,
All effected clients should be receiving an email soon.
Essentially, our IP pool became exhausted on Saturday, in Jacksonville, and with the British national holidays, we have been a little delayed in getting it replenished.
It should be ready soon, and your services will be provisioned soon.
Thanks,
Leyton Reed
Is this provider dead already? I mailed them with a question 24 hours ago and still haven’t gotten a reply.
Hi there,
We are certainly not dead – far from it, we’ve been around for 5 years now, and we certainly don’t plan on going anywhere soon.
With the inundation of support requests from people whom do not “understand” KVM, we have become a little slow on the sales chats.
However, all tickets will be responded to by the end of the day.
Thanks,
LR
I’ve been waiting for 2 days now for a reply from your ‘sales manager’ on my ticket.
That’s a bad start with a potential new customer if you ask me.
3 days. Would not recommend.
I am still waiting for my refund.
There is a huge performance issue with Jessie.
$ dd if=/dev/zero of=test bs=64k count=1600 conv=fdatasync
1600+0 records in
1600+0 records out
104857600 bytes (105 MB) copied, 109.029 s, 962 kB/s
$ cat /proc/modules | grep virtio
virtio_balloon 12720 0 – Live 0xe0920000
virtio_blk 12754 0 – Live 0xe0875000
virtio_net 17527 0 – Live 0xe0887000
virtio_pci 13015 0 – Live 0xe0824000
Ticket Created #670991
104857600 bytes (105 MB) copied, 12.5661 s, 8.3 MB/s
not as bad as yours, but still dont think what it should be? (jessie node)
And still no virtio in the control panel, which is what I am waiting for, should not have to email everytime for virtio to be enabled. (and with no MS OS isos available, virtio should just be enabled by default anyways….shouldnt it?)
It gets worse hour by hour.
10485760 bytes (10 MB) copied, 62.9018 s, 167 kB/s
If this is not fixed, I probably would need to ask for refund. I ordered mine on Sunday. I only started using it on Tuesday, due to the fact that they ran out of IP pool, and the British Bank Holiday. It probably will pass the 7 day limit, by the time they reply the email. I am not sure if I can still get a full refund.
The performance is way too depressing.
I requested last night. I had problem with booting up the KVM in the end. This is the first time I try out VPS, I have to say it has been slightly disappointing.
Since I ordered mine last Sunday, this is still within the 7-day money back guarantee limit. I hope 123COM does honour their guarantee.
Still no refund.
Jessie’s down I guess. VM wont boot, and VNC wont connect. sigh…
Will give them credit, they are at least updating their twitter feed, so at least its a known problem.
Hi there,
We found the issue, and it was all posted up on http://blog.123com.org – your tickets should receive a reply soon (we are running through them all).
the issue was a result of the backup process hanging and spiking the node – resolved now though, and the KVM’s are booting back up.
Thanks,
Leyton
Jessie is toast again. 🙁
@G – Our backup hanging turned to be the cause of 70% of VPS’s offline.
The rest were down to an unbeknown reason – SolusVM were taking a look at why it would run them from Terminal (VirSH), but not from SolusVM – in the process some changes have been made, and there are now a few more VPS’s offline.
I leave it in their capable hands for now – and we are in the process of informing all clients about this.
Thanks,
Leyton
I hope they will honor their SLA.
I hope they will honour me with a refund, since I cancelled mine within 7 days.
My attempt to start using 123com services takes a not too pleasant start.
The ‘Jessie’ node is malfunctioning. If I understand correctly the corresponding tech.blog entry, its status marked as ‘resolved’, but VPS I ordered still can’t start.
I know it’s not a support means (I have posted support ticket), but I’d suggest placing new customers on more stable nodes.
That is exactly our aim – but we are willing to give this a shot at a speedy resolution, before having to move clients, reassign IPs etc.
I hope you can appreciate that – and obviously the SLA will be honored.
Thanks,
LR
If I am being told ‘just wait’ (24 hours has passed since the moment of VPS ordering) one more day, I am afraid I will finally leave with the corresponding public report on my experience. Regardless of whatever you can compensate via SLA.
Are there other nodes the failed VPSes can be moved onto?
Or at least could any progress be reflected in that blog entry? Please make me feel I am really a customer you do care about.
Thanks.
4 days no reply to my sales ticket. Apparently these guys don’t want to make any money.
Their loss… or is it my gain, seeing the above messages?
Well, I bought a yearly account for KVM512. Now, I do regret doing it.
If you do decide to buy anything, buy the monthly ones. If they don’t refund you, you won’t lose much.
I’m not planning on buying anything anymore from them. If you handle potential clients like this….
Well, I am still waiting for my refund.
I cancelled my on Friday, when Jessie’s I/O reached 167 kB/s.
I kind of think that 123COM would get some kudo points if they do refund me.
People have been complaining about I/O issue since April 5. On April 10, Leyton said that “For whatever reason, VirtIO refuses to be set as default, we are working on this – but in simply opening a support ticket, my staff can have that configured for you in seconds.”
If you can’t get it on default, shouldn’t you set it up for everyone manually, as they get the account? I opened a support ticket on Friday 6:50am, it wasn’t fixed by 8:30pm. That’s totally not “in seconds”.
Hence I cancelled my account.
4 days since I requested refund, still no response from the “Billing Manager”. I assumed that I wasted £30.
Would NOT recommend.
Okay, I opened two Paypal disputes. I first bought a KVM128, then upgraded it to KVM512 several days later.
I do hope 123COM get a grip with the situation. My experience so far is definitely not as good as it says on 123COM’s home page.
Still no response. I guess I can safely assumed I lost my £30. I definitely would not recommend this provider.
Even sales tickets are dead lol
I am tempted to escalate the Paypal claim.
So what are the most current reports on DISK I/O at the Jacksonville (Volumedrive) location?
My box is working fine.
Glad to know someone’s VPS works fine.
As far as I understand, there are but few affected VPSes.
Yes, my one is working. And I have run that dd test couple of times throughout today. It ranged between 40-70 MB/s.
Also I’m on a monthly plan. I prefer monthly plan unless I see offer from some of the reputed providers. So the moment my VPS stops working, I’ll take necessary steps. 🙂
@Biplab, what are my chances of getting refund?
@ufufgnaf
It depends on the provider.
They impose a late fee of £25 for late invoice payment. Similarly they should refund quickly if it is in TOS.
To be honest, I have received a support response, but they still advise to wait, since they have no estimation of when it’s all done.
Is it working or not?
No. “Still working on the same to get it resolved ASAP”.
That’s rather disappointing.
2ufufgnaf: I am inclined to wait until the solution is found.
They are just trolling… IMHO u_u
Fortunately I didn’t ordered nothing. I was about to do it…
i guess we’re on the same boat
i got the same response aswell.are we eligible to ask for compensation or anything ?
Perhaps, if that’s covered by the SLA.
I ordered a KVM1024 a week ago. It took all day to install Ubuntu (12+ hours), and 24 hours later, the service became completely unavailable. I hadn’t even had the chance to install any data on the server, so I requested to be moved to another server, with no data transfer (just delete the old instance, allocate a new one on a different server). No go. It’s been a week, so I’ve opened a dispute with Paypal to refund my payment.
I have already escalated mine into a claim. 123COM hasn’t contacted me for a week.
Hello All,
I notice that there have been some growing concerns with our Jessie node and ticket responses.
I appreciate your concerns, and all refunds will be honored with the next billing cycles – as is defined in our Terms of Service.
Overall – the issue has been hugely extended by DataShack taking, now 7 days, to set up the replacement node – and we’ve only just got the chance to get it all set up.
There is still concern regarding what actually went wrong with SVM/Jessie, and we are working to resolve that.
As to Sales tickets, we made a choice to take all staff and prioritize our support desk – which should be receiving responses – we will have replied to all tickets soon, but I hope you can appreciate we would like to hold off until our services are ready and stable.
We have also been working on moving our help desk to a more comprehensive solution as to make handling tickets even more efficient, but that has had to take a pause.
For this week we have only been able to pass the “assurances” of DataShack down to our users – 24 hours, then 48, and on and on – and we do sincerely apologize for this. I hope we can resolve this.
Under SLA, all clients will be issued a free extension – however, as an act of goodwill, we will also be extending all effected services: monthly for a further month, quarterly for a further 2 months, and annually for a further 3 months.
Anyone who feels they need further support, wishes to complete a complaint, or wants an instant refund, can email management@123com.org with their server IP in the subject.
Thanks,
Leyton Reed
Thanks for the explanation, but as far as I see, the node’s still down, VPS is marked offline won’t start.
I just can’t find the answer to whether the node is operational, or ‘wait a bit more’ is still in effect.
If you wouldn’t mind emailing into management@123com.org, I am sure we can investigate your issue.
I would love to personally investigate your issue, but with the amount of duplicate tickets open, it’s proving hard to isolate your issue.
I look forward to getting yourself back online.
Thanks,
Leyton
Hello Leyton.
I emailed you at the specified address. However, this thread becomes a substitute for helpdesk.
If I may suggest, you should update this
http://blog.123com.org/post/21148108388
and respond in this thread:
http://www.webhostingtalk.com/showthread.php?t=1146845
By “you” I don’t mean you personally, but an authorized 123com representative. The lack of updates in the original blog entry made customers very uneasy.
Thanks and good luck.
Konstantin
unfortunately i also ordered the yearly 512mb plan without reading this. Had anyone successfully got their refund? if yes, is it trough a refund or a dispute claim?
No point trying through PayPal as you will loose the dispute as it is a “Non-tangible good”. Send them an email and hope for the best.
As long as you don’t escalate it, then, and they don’t dispute it, you’ll get a refund. Just be patient, and let the timeout work to your favor.
I am glad that we have resolved this internally now @CosmicGate – I look forward to discussing any further issues with you in the morning.
Thanks,
LR
Please refund me!
I wait for 30 days ago!!!
I open a ticket and the staff always says: wait a futher update!!!
I wait 30 days!!!
I ordered a KVM128, then upgraded it to KVM512. I made 2 payments in total separately.
I created two separate disputes on Paypal, and escalated both of them, due to the fact that 123COM didn’t reply to all of my email enquiries.
I got the payment for KVM128 back. Unfortunately Paypal now asks for a tracking number for KVM512’s upgrade payment… I have replied saying that “it is a service, and it has already been cancelled, so there is no tracking number”…
good luck in “winning” the case
dont u have patience in ur life ?
as you can see in the comments above, they’re having quite a big issue since last 2 weeks
therefore, you expected them to reply your email a.s.a.p ?
for God sakes, PLEASE learn to respect and think rationally
Maybe I have been a bit inpatient. However I still haven’t got an official reply from 123COM. I also emailed the their management@123com.org.
I only proceeded the Paypal claim after receiving no reply. I guess the fact that I still haven’t got a single word back from 123COM proves that Paypal claim was a wise choice.
Okay, I got a reply.
“I am closing this ticket. For the same please refer the ticket ” #201687 – well i have no knowledge to use KVM ,can i cancell my account? “. ”
I do know how to use KVM… And I cannot see other people’s ticket. I guess the £15 I paid for the upgrade was the charge for education.
Okay, the Paypal’s resolution was not in my favour. I paid 123COM £30 in total. I lost £15, when I upgraded KVM128 to KVM512.
Poor customer service – the refund billing ticket has been there for 3 weeks now. I have received NO reply.
I will never do business with 123COM again. Would not recommend.
Odd, I escalated the claim, and received my refund from 123COM via Paypal. They appear not to have gotten the memo, though, as they’re still sending me mailing list notices about their (alarmingly routine) service outages.
I made two payments, the first one was for opening KVM128. 123COM refunded that after escalation.
The second payment was for upgrading KVM128 to KVM512. Paypal said it was intangible good, so it was not in my favour.
I absolutely regret going with 123COM – £15 is enough to pay for 3 months of services in my current provider.
In my case, VPS problems are resolved. Thanks to Leyton Reed for invaluable assistance.
I wait for 30 days ago, and not recive refund from 123com!
Anyone like me?
I am sorry, but you are not going to get your refund. The Billing Manager doesn’t actually exist, as s/he never answers my ticket.
I think this provider is dying.
123COM fully wiped my two month old virtual machine without authorization. 123COM apparently fixes hardware and network issues by reinstalling the virtual machines.
“KVM service down for 1.5 days” – 123COM customer (4/7/2012)
“I have rebuild your server and it’s working fine without any problem use the same log-in credentials which we have provided you.” – 123COM technical support (4/10/2012)
“You just need to upload your contents. Kindly check the same and confirm with your satisfaction.” – 123COM technical support (4/10/2012)
The manager finally replied with an apology after a ticket escalation.
“Sorry for not getting back to you here – we have been recently inundated with tickets. Unfortunately we cannot replicate your data at this time, and I am yet to fully complete the report of actions. Obviously we are seeking to extend your services for the inconvenience – and I wholly apologize that there is nothing more we can do regarding your data.” – 123COM manager (4/22/2012)
The manager then refused to acknowledge my requests for an explanation and a £30 refund. Weeks later, the only response received was an automated email about yet another extended outage. 123COM automatically closes the ticket every 72 hours.
123COM seems to be a shady company or worse based on the comments from lowendbox, lowendtalk, and webhostingtalk.
I think by posting stuff here will not solve the problem. I have given up.
Hello,
Our refunds policies are clearly depicted within our Terms of Service – if you are not entitled to one, you will not receive one. It is simple.
Obviously should you feel your ticket has been missed, lost, or poorly handled we do describe a clear escalation procedure within the email of ticket opening.
Certainly, having established in 2007, we are not going anywhere – and there is nothing “shady” regarding us, our practices are all clearly outlined, in black and white, at http://123com.org/legal/
There has been an issue recorded with us of one account losing it’s data as a result of a rebuild required to move it into the Kansas City datacentre – while it could have been better handled by my staff, and better communicated, it is regrettable that any data was lost.
Said client was beyond his authorized period for payment reversal, and was also offered managed setup of his VPS to recover it’s state, as well as a one year extension of their services – further to that, we maintain that mission critical hosting is at a premium, and though we maintain regular backups – unfortunately, these were not of use to the client in this case.
Our legal documentation clearly depicts the requirement for all users to maintain regular backups – as well as the options on all VPS sales pages to purchase additional backup space. Negligence of a customer to maintain proper backups is not our responsibility – and where data is irrecoverable, it is the sole responsibility of the client to recover that data where our backup is “not good enough” for them.
The situation with new VPS’s on the Jessie node was regrettable – and we have worked hard to restore all clients effected to our far more stable location. Routine emails have been dispatched regarding the Jessie node as of late to ensure that all remaining clients, are still functioning well (as we plan to move them over later this month).
Reading the comments on our services, prior to, and after the Jessie issue clearly show the quality of both our services and support – there is wholly little more we can do to resolve the issues with those clients unhappy with the service received during that week. It is also key to point out that all clients were offered a free 2 month extension on our more stable nodes, many of whom are happy entering their 1st free month, and our refunds per request records have now been correctly issued.
As always, I urge you to, if you experience any issues, contact our support team – and utilise the escalation procedure we have in place for any managerial intervention.
Have a great day.
Yours,
Ryan Pannell
lol, bullshit!
I am literally requested cancellation of your service as Jessie node started to have problem. I used your service for less than 3 days. I still haven’t received a SINGLE WORD from your “billing manager”. You guys simply don’t reply to your ticket.
I have also escalated the issue by emailing management, but I have received no reply 1 month on.
If your business is not shady, I don’t know what it is.
I would rather not post stuff on public forum if I don’t have to.
However, since your support stuff refuse to do anything about it. (not even answering the email) I guess I have to share my experience with everyone.
At least reply to the support ticket.
123com erased important data without authorization, but claimed otherwise on lowendtalk.
http://www.lowendtalk.com/discussion/2662/123com-kvm-in-kansas-city-free-directadmin-letb-special-offer
“only new clients were effected, where there was a problem at the provisioning stage – which meant that noone was offline or lost data as a result” – 123COM manager (5/12/2012)
123COM finally replied on 5/14/2012.
“System backups are kept, on a monthly basis, but your own data on our system was not long enough to be recorded fully.” – 123COM manager (5/14/2012)
My Web site was active and running from 2/18/2012 until 4/10/2012. 123COM had no monthly backup for my data that was more than 31 days old.
Here are some recent 123COM issues at Kansas City.
“We have become aware of significant issues regarding power outages and poor network quality on the KVUS02 node, which is located in Kansas City.” – 123COM email (5/4/2012)
“It has been brought to our attention that no clients nor administrators can log into the SolusVM control panel at this time.” – 123COM email (5/10/2012)
A service extension is the worst possible resolution on a virtual machine provider this unreliable. The customers might be tempted to risk more of their time, data, and reputation over a longer period.
24 more 123COM customers lost server data.
“Data Loss on KVUS01. As we have made apparent to you over the last few weeks, the KVUS01/Jessie node as been experiencing Hard Drive issues, which have produced node level instability. We have the unfortunate task of informing the 24 effected users remaining on the node that during our migration tasks yesterday, the node stopped responding. Upon investigation into the issue, it has become apparent that the data stored on the RAID1 array has been lost. Currently we are working to quickly provision all effected users VPS’s on alternate nodes, and will work to help restore your VPS as much as we can.” – 123COM email (6/3/2012)
Just an update
As a ‘last?’ user on the jessie node, im a little disappointed with the move. I was never informed of my new ip address, and if i didnt log into the control panel, I still wouldnt know my new ip. Control panel still lists both the old dead vps and the new one.
Seems like virtio has been removed from the control panel, yet my vps is still using it. Not that its helping any, disk io is pretty horrible
dd if=/dev/zero of=test bs=16k count=16k conv=fdatasync
268435456 bytes (268 MB) copied, 16.1451 s, 16.6 MB/s
268435456 bytes (268 MB) copied, 59.8232 s, 4.5 MB/s
reverse dns doesnt work in the control panel, and my ip is actually reversed to someone elses domain.
Network speed is very meh as well:
wget http://cachefly.cachefly.net/100mb.test -O /dev/null
Downloaded: 1 files, 100M in 40s (2.50 MB/s)
I can confirm slow IO. DD test result is hovering around 10~15 MB/s.
I submitted a ticket. But it was closed without response.
268435456 bytes (268 MB) copied, 44.1982 s, 6.1 MB/s
it continues with no response 🙁
Anyway, 123COM got an honourable mention from http://www.lowendbox.com/blog/top-low-end-vps-providers-2012-q2/
If you are wondering, please don’t choose this provider, because it is crap.
268435456 bytes (268 MB) copied, 56.6141 s, 4.7 MB/s
bahahahah, STAY AWAY.
ImagineLayer apparently closed my VPS account in June 2012 but kept eight months of VPS prepayment. ImagineLayer refused to respond as usual and deleted the ticket.
123COM changed the company name to imagineLayer. Service and support at imagineLayer are imaginary.
“After much deliberation we started to experiment with other possible brand names – and came across one we really felt passionate about. imagineLayer. So, if all goes to plan, within the next couple of months we will slowly begin the transition to the imagineLayer brand, which holds a site for each product: imagineVPS, imagineWWW, imagineServers and soon imagineCloud. Each product will be advertised and sold under its own domain name (eg: VPS’s on imagineVPS.com), and all will be encompassed by imagineLayer, which will hold the billing and support desk, as well as status updates and other important information. This is your advance warning that we will be beginning the transition from ‘123COM’ to ‘imagineLayer’ soon” – 123COM email (7/29/2012)
They also refused to refund me. I think their brand is completely ruined. So they are creating a new one.
I have been with 123com (ImagineLayer now) for 8 months. Leyton was a nice guy, he answered all the questions. It started all good but then they began to have sudden interruptions in service, every time promising “This will not happen again”. This culminated (can I use this word?) in August when my host went offline and never came back. I lost everything. I spent 4 weeks trying to get it back. At some point they stopped to pick up the phones, let alone the tickets. I think they had something terrible happened there. I would recommend to stay away from 123COM (or ImagineLayer, this is how they are called after re-branding).
I’ve just the same experience,
first time I’ve been attracted to their prices, and felt comfortable with their support response time.
few months I started experiencing large downtimes, every time Leyton promise with a better service arguing that they are reorganizing their company…
starting from August my server becomes unreachable. I tried contacting them using every possible email and phone but no answer. now not only the server is unreachable but my server is not listed as an ordered service at all.
I’ve already payed them 1 year in advance, my money seems lost.
keep away from 123com.org and imaginelayer.com (they are rebranding their website to imaginelayer.com)
I’m not making a fake review, I’m disclosing my experience to prevent people wasting their money for nothing.
123com.org ceased to respond to support tickets.
I have a shutdown VPS with them – looks like it’s as good as gone, exactly as 123com.org looks gone. Site is partially alive, though.