Julian from AlphaRacks sent in an offer to celebrate Easter, with plans based in Los Angeles. They have been featured before and provide various services including Web Hosting, OpenVZ & KVM VPS, Windows VPS, and Dedicated Servers.
Services are provisioned on hostnodes featuring Dual Intel Xeon 5620 / 5639, 128GB RAM, 4 x 2TB HDD configured in hardware RAID10 with CacheVault. They are connected by 2 x 1Gbps uplinks.
All services include cPanel (Shared/Reseller) and SolusVM (VPS) as the control panel, 1 IPv4 and 20 IPv6, full root access, instant setup, and best effort DDoS mitigation by QuadraNet Vest.
Free Bonus: Open a ticket and request to have your bandwidth DOUBLED.
They offer PayPal, Credit Cards (via 2Checkout), and Bitcoin as payment methods. As always, please ensure you read their Terms of Service.
Offers:
Reseller Plans
What’s the difference? Reseller hosting accounts allow you to create shared hosting accounts only, while master resellers take it a step further, and allow you to create shared and reseller hosting accounts. For more information please see here.
All reseller accounts include access to AlphaRacks’ exclusive “Reseller Resources” portal, which includes all the tools you need to kick start your new hosting business (unlimited SSL certificates, free domain reseller, legal documents, pre-made website templates, knowledgebase articles to provide to your customers, and more).
Reseller Starter Plan
| Reseller Advanced Plan
| Reseller Business Plan
|
Master Reseller Plans
Master Starter Plan
| Master Advanced Plan
| Master Business Plan
|
Linux VPS Special 768MB
| Linux VPS Special 2GB
| MANAGED VPS with cPanel
|
———————
Locations & Test Information
QuadraNet – Los Angeles, CA (US)
Network Mix: PCCW, NTT, ChinaTelecom, ChinaUnicom, Telia, GTT, and Zayo
Test IPv4: 198.55.111.5
Test IPv6: 2607:fcd0:0:a::2
Test file: http://repos.lax-noc.com/speedtests/100mb.bin
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Yet Another cPanel and WHMCS Price Increase. But You're Getting More Value. Right? (Right?)
Thanks for sharing our Easter 2017 offers! If anyone has any questions, we are here to answer :-).
There are three different type of product offerings with our Easter Promotions. Reseller Hosting, Master Reseller Hosting, and Linux VPS. I have clarified and explained each product line up below:
What is Reseller Hosting?
Have you ever considered starting your own hosting company? Or are you already operating a business in a different sector of the industry, but could use an additional stream of income?
In a nutshell, Reseller Hosting allows you to start selling web hosting with cPanel and WHM! Whether you are an aspiring web host looking to sell cPanel hosting, or if you are an existing business in another industry (such as web designers or internet marketers) but looking to sell hosting to your customers as an additional stream of income, we have the solution and platform to provide you. The best part about it is you can design your own hosting packages and sell them to your customers at prices that YOU set.
A Reseller or a Master Reseller is the perfect place to start your additional source of income! By choosing AlphaRacks, we provide you with the platform and infrastructure you need to get started with selling hosting. We even provide you with all the tools you need for starting your own hosting company including SSL certificates, domain resellers, legal documents, and more.
What is Master Reseller Hosting?
A Master Reseller account takes it another level further than reseller hosting. A Master Reseller allows you to create both shared and reseller hosting accounts. For example, you can start a web hosting company today selling shared and reseller hosting packages, meaning those who purchase reseller accounts from you will be able to start selling web hosting themselves, too.
What is a Linux VPS?
Well… I don’t want to bore you. I’m sure all of you reading this already know what a Linux VPS is ;-). We are offering 3 different specials for Linux VPS this Easter, one of them being a managed VPS plan with cPanel.
Special LEB Bonus:
Open a support ticket after your order – we will DOUBLE your bandwidth allocation for free on any of these Easter promotions. As a reminder, bandwidth resources are reset every month even on yearly plans!
Please feel free to contact us at support@alpharacks.com. We are standing by 24/7 if you require any assistance.
Happy Easter!
Julian
Hi Julian,
For LEB double bandwidth promo, is it same as double monthly traffic?
Is this promo applied as long as I paid for annual payment?
Sorry my English was bad.
Regards,
Iqbal
Yes, that is correct
Julian
I was about to buy the 36 month Master Reseller Plan with double space and SSH but your reviews are terrible.
I looked up reviews just by Google AlphaRacks.com Reviews and there are some as recent as 2017, just dont want to pay for something I wont be happy with..
Against my better judgment, I still decided to give it a try… I will update my experience here.
This is what I bought hopefully I can still get the double space? It was an available option and charged me for it.
Description Amount
Invoice # XXXXXX
MRH-Business (Promotion) – hostingrackspace.com (04/19/2017 – 04/18/2020) $108.00 USD
Addon (hostingrackspace.com) – Double Storage (04/19/2017 – 04/18/2018) $8.00 USD
Addon (hostingrackspace.com) – SSH Access (04/19/2017 – 04/18/2018) $5.00 USD
People tend to write reviews for bad service while doing nothing for good service. I haven’t had any issues with my VPS. I’m not sure where you’re finding reviews, but you’ll see their last offer was plagued with people complaining about things. Julian reached out to nearly everyone about their complaints. They, however, never responded to him afterwards. Perhaps they’re just customers that don’t want to be helped and just complain? There are always 2 sides to a story.
My experience over the last month or so has been positive. Their support is helpful and quick enough. They certainly seem to make an effort to provide a good experience and I feel like that’s the truly important thing.
Thanks! All I did was Google AlphaRacks.com Reviews but I understand a lot of times it is a competitor that also posts bad reviews, So I decided to give them the benefit of the doubt and go jump in and try them out.
So far so good I am up and running… They were still honoring the Easter Deal which was a bonus.
Well said Erik. You just can’t believe everything you read on the Internet. I have a funny story on the topi of this. A few years ago, I used to work for a restaurant, we constantly had issues with someone writing our restaurant bad reviews on Google and etc, but never received responses when the owner tried to help out. Months later, we found out it was a competitor 4 miles south of us who was writing the reviews. It’s crazy out there what dirty tactics competitors will resort to, in order to try to win more customers.
Case in point, I noticed that on over 95% of the not-so-good reviews about Alpharacks, Julian tried to help them out, but they never got back to him. There is either a huge audience of people who want to be negative and don’t want to be helped, or an upset competitor (the latter being most likely)
I signed up for a Alpharacks VPS server back in October of last year and my VPS has been unblemished. I’m very happy for what I’m paying, and in fact, it performs better than one of my premium VPS that I’m paying $55/month for (with ServInt). I’ll eventually see about migrating that over when I have some time.
I have been using your service for quite some time. A few month ago, I got a new VPS with better spec and then cancelled the previous one in April. It is shown as cancelled with not problem. However, a few days ago, they charged me the annual fee anyway. I opened a ticket with your billing department on 05/21 but got no reply. I then contacted your service department. They replied promptly saying they contact your senior members and should get back to me quickly. After two days, I still didn’t hear anything. Can you help to check why is that? Thanks.
Hi, julian
how long it takes to process dedicated ip for reseller hosting? been submit the ticket but not getting reply from your support staff
Dear Julian,
I want to know how the Monthly Bandwidth is metered? only the uplink or both the up/down link?
Thanks.
Best Regards,
Xue
WHMPHP has restore feature already, so do you allow restore feature for master Resellers ?
Very happy with Alpharacks. I moved over the majority of my infrastructure to them throughout the past six months, needless to say the value is excellent!
Thank you for the great words Lee! Please feel free to contact our support if you require any assistance.
Julian
Julian:
I was pretty happy about your VPS also. However, I having issue with a wrong charge and didn’t get reply to my ticket for 3 days. Hope this can be fixed soon. It’s a shame because your technical support has been pretty good so far.
Interested in the master reseller, do you use zamfoo, deasoft or whmphp ??
We use WHMPHP.
Julian
Questions about Master Reseller Plans:
– SSH access?
– Do you manage any type of backup?
– Type of hard drive? SSD?
– Email policy for cpanel accounts?
Thanks.
Hi Rafael, thank you for your inquiries.
SSH access with our Reseller and Master Reseller hosting plans are not enabled by default, however can be added upon request (see order form)
We do manage backups on our reseller servers, however currently it is on an entire server image basis, not on a per account basis. In addition, Reseller Hosting servers are provisioned on 4x Enterprise HDDs configured in hardware RAID10 with CacheVault protection. This means that you don’t have to worry about hardware failures, your data will not get lost and you will not see any downtime in the event of a drive failure, and the disk performance is optimized with writeback caching.
The hourly email limit is 150 per cPanel account however upon valid reasoning we can raise this on a case by case basis.
Julian
Great!… It´s posible to update plan for add ssh and dedicated IP address later? So i can try the service first (like upgrade from Master Starter Plan to Master Business Plan) … Vanity Nameservers? Whitelabel?
Hi Rafael, yes, that is possible. We provide whitelabel nameservers and hostname by default, you can also create your own
Do you plan to offer any kind of account level back up like JetBackup or Bacula4. I totally understand the hardware failure prevention is there but you know sometimes clients just delete files by mistake of their site gets hacked and they want it recovered. Backups help out a lot in those instances.
We are currently looking into JetBackup and this is something we will be adding to our reseller servers in the very near future.
Julian
The reseller hosting offers caught my eye! These are the best prices I’ve seen around.
You say free migration, but is there any limit to how many accounts you will migrate? Thanks & happy easter.
Cheers, Gary.
Hi Gary, thanks, we wanted to throw some crazy deals this Easter 😉 I’m glad that you found our offers to be attractive!
We provide free migration with our reseller hosting and master reseller hosting plans (no limit to how many accounts we will migrate), as long as the other hosting platform is also powered by cPanel!
Happy Easter!
Julian
Can I use the VPS for VPN? Not for torrenting or anything illegal.
I use mine as a VPN sometimes and never had any issues
Thanks Alexander
Thanks for answering Alexander!
Yes, you can use our VPS for VPN purposes. You would just want to enable TUN/TAP modules in the VPS control panel.
Julian
Hey guys, I have an AlphaRacks VPS (since 2014) with one of their older promotions they had on LowEndBox. The service has been solid for so many years, so I figured I’d grab a master reseller offer too. If anyone is curious they use LiteSpeed Web Server, which by the way is a phenomenal drop in replacement for Apache!
Happy Easter! Thank you for the great review.
Julian
I bought MANAGED VPS with cPanel, I purchased the SSH access as well. I was going to use this to host a few WordPress websites. I couldn’t install WP-CLI (which even comes installed with regular shared hosting) because the sudo command doesn’t work and when I inquired with customer support the reply I got was ‘ SSH only to access your account, please use cpanel enable custom modules as per your wish.’ I replied to that telling him that WP-CLI is not in the list and I really need that to get some stuff done fast.. maybe he’s working on it but its been in progress for almost 12 hours now. This is quite disappointing, did I ask for too much?
If it’s only to access my account, why do you charge me extra for it? I don’t get it.. Anyway its okay I kind of wanted to gain experience with a VPS and that’s why I bought this.. however, I still need WP-CLI to make use of this box for what its worth.. If you can’t do that, then I guess I’ll need a refund. Please help! Thanks
Hi Adnan, I was able to find your account. I see that you ordered a master reseller hosting account with SSH access, while you have jailed shell access, master reseller’s do not come with full ROOT SSH access as you are on a shared environment.
Did you mean to order the managed VPS Easter Special instead? As a VPS is your own environment, those include full root access.
I just sent you an email, so please reply to it, I’ll work with you and we’ll go from there.
Julian
You did not purchased a managed vps, but a shared reseller account. So, probably you got a jailed ssh access, that is only for limited tasks (scp, rsync etc.). If you bought managed vps, then, you wouldn’t purchased ssh access, because in any vps the ssh access is the first thing you get, it cannot work without it for the client.
So true story here is that you are dissapointed only because you are lacking of knowledge on what a hosting platform is. First learn that and then, come here again to bash a provider.
We were able to work with Adnan via the ticketing system, and come up with a solution for what he is looking for.
Happy Easter!
Julian
I did mention I was looking to gain experience with a VPS, so I am trying to learn. No need to be rude about it.. The only reason I wrote that post here is because his support had stopped responding to me, and I was right to do so.
Getting Julian involved got my problem solved. Thanks for all the support, Julian. I hope you keep up this service in the future.
Thanks for your business Adnan!
@Adnan, wp-cli is a php phar file, so you can use it from your project directory also. In this case, your command will be `php wp-cli.phar any_wp_cli_command`. For this you don’t need any sudo access or any privileged access. Thanks!
Thanks for the tip here, Rafiqul!
I made the purchase two days ago of a master reseller, the service is excellent, the support is fast, friendly and 100% responsible.
I am happy to be your client and friend from today.
Few companies are as solid as this I recommend.
Sorry my bad english…
Leonardo – we’re happy to have you here! Thanks for signing up, and for the great words.
Julian
Thanks to Julian & co for the superb support today, even it being a weekend and holiday. They were able to finish my migrations within a few hours, which I do appreciate considering its Easter Sunday.
I used to pay for my ServerHub reseller account at $77.61 annually, now I’m paying just $12 annually at AlphaRacks, and the server appears to be MUCH faster.
Happy Easter, glad to hear this George!
Julian
Hi Julian, if I order any package, how long the promotional price will stay: lifelong or for the first ordered period?
I saw some promotional price plans recur throughout the service period, some are renewed to original price after promotional plan period is over. What’s your strategy, please? Can a single person with the same email and billing information order both Reseller and VPS at the same time?
Please let me know ASAP. I want to ensure a VPS and a Reseller plan before it ends. Thanks!
Hi Rafiqul, these low prices are good for as long as you keep your service (never subject to a rate increase!) In other words, you will be able to renew at the same price.
You may order multiple services under the same account, we have quite a bit of people who ordered both reseller and VPS
Julian
I’m considering your master reseller option, but am worried about overselling. How do you prevent resellers from over crowding a server and deminishing the level of service for the other people on the server?
Eldon – we’re able to mitigate this issue as we have plenty of reseller hosting servers, and these special promotions are based on the extra space that we have across these servers.
We also use CloudLinux, which helps address this issue as well. In addition to this, our servers run KernelCare for rebootless maintenance and LiteSpeed Web Server.
Julian
What kind of server load is deemed acceptable/normal on these servers? I noticed you have a three (3) refund policy, is this the same for the reseller accounts?
Have you had a chance to get in to the cpanel?
How much resource for every cpanel account, like
Inodes
I/O Usage
IOPS
Entry Processes
Physical Memory Usage
Please see: http://i.imgur.com/odAZR5N.png
Julian
Additionally, are there any inode limitations with the reseller accounts?
Hi Eldon – as with every server, the server loads will always vary based on peak times, traffic activity, etc., we have monitoring set up and make sure that our CPU levels are acceptable. At the end of the day we provide great performance and excellent uptime to everyone. Furthermore, all of our reseller servers have at least a minimum of 8 CPUs, some even having 16 CPUs.
The three (3) day refund policy also applies to reseller accounts, so feel free to give us a try :-). There are no inode limitations in place.
Julian
For anyone interested, I am placing this here to remind me to do a full review of this provider. I have never used them before and honestly would love for it to work out, however I have been in the hosting field a while and will give them a fair review and place it here and on other forums as well. I look forward to working with Julian and his staff in the coming week.
If I do not post an update and you are curious as to how this goes feel free to reply to this as I will get notified and reminded to post.
I wanted to post back about my usage with AlphaRacks thus far. After about a month of usage I have had a few (3) “hiccups” in service, though they were resolved quickly with exception of one that left my services unavailable for a few hours. I have not had any bandwidth issues and overall am very happy with the service, again thus far.
While it is not enough to completely discourage me from using the service, I do have to say that the support line is less than helpful in cases where technical issues are encountered. I have encountered two issues that I have contacted support on and they either do not understand what it is I am requesting or they simply are giving me a run around in the hope that I will stop asking for assistance on the issue.
Julian, if you are still monitoring this thread, I am going to try and contact you directly and see if you might be able to help with these issues.
To be clear, both of my issues have been in the hands of support for quite sometime without a solution to either. One opened on 5/17/2017 and the other on 4/18/2017.
So far I have not heard back from Julian@alpharacks.com either…
Interesting reseller offers 🙂 Thinking of snagging up the reseller advanced plan… will probably be placing an order in the next few days if my business partner approves!
Techsandy, thanks for the interest! If you or your business partner have any questions please let us know. We are keeping these promotions active for now (no ETA yet as to when we’ll expire them).
Hope you had a great Easter!
Thanks for posting, cheers.
Hope you had a good Easter, Daniel! In case you have any questions please don’t hesitate to let us know.
Julian
actually is a garbage,not refund to me
I see you commented the same thing under our previous listing under a different name “p-shen” as well, but ignored me when I tried to find out more details about this matter, so it makes me really wonder, who are you?
Please allow me to verify you are or were a customer as your name is not coming up on a search on our client list.
You can send me an e-mail at julian @ alpharacks.com – I will be sure to make things right with you.
Julian
Do you have Debian 8 64 bit image?
Can’t find in option ..
Thanks
Hi Ferri, this is not on the order form yet, but after your order you can reinstall your VPS immediately to Debian 8 or Debian 8 Minimal in the Solus panel.
Julian
Do you allow “Let’s Encrypt” SSL certificates? I have a few mobile apps on my current reseller account as well as many WordPress websites on which I need to set up SSl certs.
Yes we do, you will be able to generate unlimited SSL certificates using “Let’s Encrypt,” we have a plugin for this in cPanel.
Julian
Wonderful! Thanks. I’ll be ordering here shortly. Will I have any downtime on my mobile apps or is there anything that has to be done differently for mobile app migrations as opposed to my websites?
I use Siberian CMS for my apps. They say I need the Apache server… Will this be a problem since you use LiteSpeed web server?
Siberian CMS Server Requirements
Supported OS: Linux
Supported server: Apache 2 or newer
PHP 5.2 or newer
MySQL 4.1 or newer
PHP and Apache extensions :
GD
PDO MySQL
Simplexml
Curl
mbstring
DOM
Exec
ZipArchive
Hi Melissa, we offer free migration! We will be able to migrate if your previous hosting is also powered by cPanel. After we restore the cPanel backup, then all you would have to do is update the nameservers of your domain.
LiteSpeed Web Server is compatible with Apache features, that is not an issue.
Julian
I purchased the master reseller yesterday, but it seems that you all need more than cPanel access to migrate my sites. I don’t have time to backup all my websites.
If you have SSH access you can rsync your cpanel accounts, but you need access to both servers (old and new) you can follow this link for a small tut: http://bavatuesdays.com/using-rsync-to-transfer-files-between-servers/ or if you have the cpanel transfer site feature enabled: https://mediatemple.net/community/products/dv/204645500/using-the-cpanel-whm-transfer-accounts-tool
Hi Melissa, I was able to pull up your ticket in our ticketing system, and our technicians are working on completing the migration. As you have over 30 accounts this is taking longer than most migrations should take, but we’re making sure all your accounts are being migrated and copied over properly, we want to make sure its done right.
Julian
Hi, please how long will this offer last?
Hi Dandy – we are keeping these promotions active for now (no ETA yet as to when we’ll expire them). I will be sure to inform everyone here when these offers have expired.
Julian
Lest I forget, is it possible to upgrade from Reseller advance plan to master business plan in the future? Please do let me know because I want to place my order right away.
Yes this is no problem! please contact our sales staff when you would like to upgrade.
Hi Julian,
How much resource for every cpanel account, like
Inodes ??
I/O Usage ??
IOPS ??
Entry Processes ??
Physical Memory Usage ??
Example like this http://prntscr.com/ey5thh
Thanks..
Please see: http://i.imgur.com/odAZR5N.png
These are on a per cPanel account basis.
Julian
Does that mean the stats can be different or that each cpanel instance should have the same stats. I ask as the stats on my main cpanel account do not match what you posted.
http://i.imgur.com/HDO375k.png
Dear Julian,
Please review order number: #256725.
Thanks
Order has been approved.
Julian
Thanks!
Hi
I would like to know if I can sign up to your reseller plan, with a domain, but then change the domain in a months time. The reason why is I would like to test your services and then once my current contract comes to an end migrate my cpanel accounts over, using my current domain name.
Thanks
Hi Kai, this is definitely possible!
Very good company, the support is good and the speed of accommodation is fast. thanks friends
Thank you for the great words! In case of any assistance you need, please feel free to contact our support.
Julian
Dear Julian,
I bought the Master Business Plan
but IP’s have not been set up yet.
(see ticket #819937 – IP address setup)
Hope you sort it out soon, as I will be sorry to use the three (3) day refund policy (and changes to PTR records need some time to propagate)
Did you get a response back? The IP assigned to you, it is clean and not block on spam lists?
Yes, being persistent I finally got a static IP and rDNS setup, I also received a statement that “We don’t provide ipv6 for shared webhosting server. We only offering ipv6 for VPS products.”
The IP was blacklisted by Barracuda.
I sent a request for removal to Barracuda but they did nothing (in spite of the advertised 12 hour response).
I will do a detailed post (or post-mortem) when I have more info.
I am in the same boat as you. Its been 5 days and the IP is still blocked. Seems like all the IPs (even the shared ip on the server) they have are blocked. Now its been more than 51 hours since the last response form support. After getting tired of waiting I have created a support ticket to cancel and for a full refund and its been 24 hours and no one is even responding to that. Just finally emailed Julian directly, lets see if that gets things moving.
I was so excited to signup with them specially since they are a 7 yr old establishing company 🙁
John, I have reviewed your ticket and see that our support was able to address your issues. In case of any further assistance required, please feel free to contact us.
Julian
Hi Julian, thanks for responding.
Regarding the IP provisioning, no one would complain if you informed us that it would take a few hours to provision (see also Kai’s post) – may I suggest that the welcome e-mail (Your AlphaRacks Reseller Account Information) is a good place for this info.
A definite plus for your plans are the add-ons (Double Storage and SSH Access) – I purchased both.
It would be very nice if you would provide SSH access details for the reseller accounts as the procedure is not the same as with SSH access to a VPS – and explaining the limitations will save you a few support tickets.
Another plus is that we get immediate access to two DNS servers.
Now the only minus has to do with blacklisting by Barracuda – I think it can be sorted out (I’m watching Enigma’s post – and will try again with Barracuda after having a fully configured server).
Hi Julian,
I ordered a Business Reseller four days ago. I was assigned a shared IP that is on block lists for SPAM. I requested a dedicated IP which also is blocked. Your Support advised me to wait 48 hours and it should be cleared. After 48 hours, it is still banned. I emailed support again and no response, emailed them again after 24 hours and still no response and all the IPs remain banned. Can you please let me know what is going on.
Engima, I’d love to help. However, upon searching, I was unfortunately not able to find an account under your name “Engima”. Please send me an email to julian @ alpharacks.com with your ticket ID or account number so I can investigate this matter and provide a resolution.
Julian
Hi Julian,
I have created multiple tickets already. No response at all. Its been five days and I still have banned IPs. Here are the ticket numbers
#908865
#991896
Seems like I am getting faster response on LowEndBox than on the ticket system.
So just an update. I finally got a response. Apparently getting the IP cleared is not going to be easy for them since these are very heavily abused IP’s. Barracuda has a policy regarding IPs that have been banned multiple times. They don’t just clear those easily and there is a long waiting for such IPs.
More importantly, I was finally was able to get my account with AlphaRocks cancelled. Everyone better BEWARE. Even though they assigned me a banned IP and asked me to wait 48+ hours to be cleared and did not respond to my inquiries for two days (after the waiting) according to their tech support “Joshua Collishaw” I am over my three day trial period. I am in complete awww that he would have the audacity to even say that. I haven’t even tried the service for one second. The account setup is incomplete (banned ip) I am not going to try a service that from the get go is going to cause problems for my customers. Anyhow, he mentioned that he has made an exception and refunded my fees. I still can’t believe he would say that. I would have expected something more along the lines, that we are sorry for delayed answer and not being able to provide you a clean IP and would like to request that you give us more time to sort this out and we will extend your trial period or something. Instead I got that crappy two liner saying that I am over my three day trial period and they are making an exception for me out of the goodness for their heart. wow!
Enigma, thanks for the feedback. Unfortunately, we do not own our own IP ranges so certain things are out of our control, we obtain them through our network upstream providers. I will review the situation with our upstream provider and look to get that problematic IP range either remedied or replaced permanently so that other customers moving forward are not affected.
If there is anything else I can assist you with please email me at julian @ alpharacks.com
Julian
I have been using the Alpharacks for awhile now and would like to share my quick review. I’ll be writing a more detailed review after a few months.
Server: 10/10
The server was immediately activated after I ordered, and I was able to start working on it. I didn’t even have time to make a cup of coffee first, lol 🙂
The server works as expected. It’s quick and snappy.
Support: 9/10
Support has always responded to my questions within an average of.. 30 to 45 minutes? I think the most I’ve ever waited was nothing more than 1 hour 30 minutes. Sometimes even within a few minutes, I guess it all depends on how busy they are at the time of the day? Either way, it’s reassuring to know that they are always there whenever I need help (which is not very often anyways).
If they offered phone support, that would be a great + to have, but what the heck? I’m paying a measly 12 dollars a year, and I’m not going to expect all the bells and whistles. I can work with the ticketing system, they always reply quick enough.
Thank you Chase for the review, and for choosing AlphaRacks!
Julian
Hi Julian,
I’m hoping I didn’t make a mistake switching over to AlphaRacks. There are still 4 of my websites that aren’t working after the migration. My customers are depending on my service. I have 2 separate trouble tickets in to your company that haven’t been resolved. I hope you can help bring a quick resolution.
Hi Melissa, I am happy to see that we were able to migrate most of your accounts successfully. We’re working on the few that are remaining, and it’s being worked on with high priority.
We will update your trouble ticket as soon as more updates are available :-).
Thank you for choosing AlphaRacks.
Julian
I don’t know why you move here wit your “Serious” client site.
Don’t choose CHEAP/LEB offer for your customer. You can use this for training purpose.
Check this,
contabo.com/?show=vps
I have 3 VPS with 280days uptime. No resetart require!
Cheap is always cheap.
Good luck
True! If this doesn’t change today I’ll be going back to my other server.
Shameless self-advertising Ricardo…
Need urgent support to the ticket
#508130
Hi Leonardo, that ticket number was not found. Are you sure that’s the correct ticket ID?
Julian
Hi Julian,
I would like you to please respond to my ticket #845650.
and answer why even after purchasing a plan with a dedicated IP, I am on a shared one!
Apologies for posting here, but would like a response soon.
Hi Kai, you just placed your order less than 24 hours ago, I have activated your dedicated IP addon now, and updated your ticket with the IP details.
Julian
I am interested in a master reseller service, but I am afraid that in a few months the service will be poor or slow by overselling.
You confirm to me that the server will always be stable from today and for the next years? So I do not have to leave your company.
What differences there are in the server between the master reseller in
https://www.alpharacks.com/master-reseller
And the promotion?
Eliana, we have been in business since 2013 and counting, and we have measures in place to ensure our infrastructure is stable. In addition to this we provide a 99.9% uptime guarantee.
Please see my first comment in this post, describing the differences between Reseller Hosting, Master Reseller Hosting, and VPS, and should you require any further assistance, please feel free to contact us.
Julian
Be warned, their outsourced support team’s English is not very good.
They don’t understand very complex questions and seem to automatically agree that something is possible.
Eric, all of our staff are sourced and trained in-house. We recently added two more team members in order to help keep up with our growth, in order to allow us to continue to provide superior service and support to our customers. With our new staff members we provide them with a two week training, the final week of training being “hands on” and actually dealing with customer’s trouble tickets. I apologize for the issues you mentioned, and it is my assumption that you were dealing with a new staff member who is still undergoing training, but if you provide me with a ticket ID I will be able to investigate and see what is going on. Again, my very most apologies!
Julian
Thanks for the reply. It was Mr. George C on ticket #792395. Glad to hear your support is in-house – his English sentence structure lead me to believe otherwise, sorry. I received my answer after a couple of replies and have just requested a full migration of my account – we’ll see how this goes 🙂
Very very slow response.
Slow email support and no phone number!
One man army?
Yuri, I really miss the days when I was running a one man army, more than 4 years ago 🙁 Rest assured, that is not the case, as a matter of fact I hired two team members in the past two weeks to help maintain our support queue.
We do provide 24×7 support via our ticketing system. I wasn’t able to find you as a client – would you mind emailing me at julian @ alpharacks.com so I can investigate your account?
Julian
It is indeed instant setup, cpanel / whm loads blazing fast and server stats look pretty good.
Only thing you should note is when ordering “Reseller Business Plan” plan, assigned a shared IP by default and not dedicated as stated. Opened a ticket (which I should not even have to do) so we will see…
At this price not much to complain about but people should know this up front:)
Hi Susan, when I ordered the plan I was also assigned a shared IP (banned IP at that) and when I opened a ticket, I got a response back from their tech support saying that I am the one at fault and I should have selected dedication IP option at checkout and paid the $12.00 extra for it.
I had to go back and respond to them with this lowendbox offer link and only after that they assigned me a dedicated IP (Which also was banned) and after five days they were still unable to get it unbanned and when I requested refund, they told me that I am over my three day trial period. Anyhow, they apparently made an exception and refunded my money before I took it up with Paypal.
So just beware!
Hi Enigma. I must say my experience has been different so far. Submitted a ticket and had dedicated IP in about 3 hours. Checked assigned IP and all clean.
For $19 a year I do not expect much, but hope solid host. So far the server is fast. Time will tell but so far pretty satisfied with the purchase.
Hi Susan, The Reseller Business, Master Reseller Advanced, and Master Reseller business include dedicated IP at no extra charge. You are correct that customers need to open a ticket in order to request their dedicated IP. I appreciate your review and I’m glad to hear that everything is working smoothly :-)!
Julian
Thanks Julian, the server I am on is very fast so far.
Can say very happy and at this price point cannot find a single thing negative to say about support or service. Overall experience has been great.
Hi again Julian,
Thanks for correction dedicated IP issue 🙂
Could I ask you too please migrate my accounts from old host. See ticket #845650
I do not mind if it is going to take a day or two, but would like a response on status.
Many thanks, Kai
Hi Kai, I spoke with a senior technician, and we are facing some hurdles in the migration process due to limitations in place with your previous web hosting provider, which is hindering with our ability to migrate seamlessly. Our technician is updating your ticket with more specific details at this time. Please interface with us there.
Julian
Terrible service ! I ordered the reseller starter on 21st April wishing to run an owncloud server using softaculous installer. The default installer fails and filed a ticket (#652807) asking for a refund within the 3 day period (23rd April), they have basically said they are not responsible for softaculous issues .. I am not eligible for a refund too.
Hi Rajesh, you’re good to go now 🙂 sorry about that! I have seen to your ticket and provided a resolution. If there is anything else I can assist you with, please feel free to reply to the ticket and we can interface there.
Julian
Rajesh! This is a Softaculous issue! Try to think about… Such problems appear on any other Softaculous installations…on any other hosting companies! Better way if you install your own uploaded owncloud package!
I have 2 Linux VPS here. AlphaRacks is one of my favorite hosting providers, I’ve tried out my fair share of hosting providers throughout the past decade, and I can honestly say that AlphaRacks gives the best performance, value, features for the money. I really like the fact that I can switch OS distributions and reformat my server in the click of a few buttons. (I am a developer using this as a sandbox).
I would like to thank the LowEndBox.com community for sharing this offer!
Thank you for the positive review Neil!
I’m considering one of your offers, but is it possible to sign up for more than 1 year?
Yes, please feel free to sign up for 1 year, and open a sales ticket after ordering to renew for additional years in advance.
Julian
Also their “free migration” requires that you package up and download the files and config from your previous host, then upload it to your AlphaRacks account despite them saying all I need to do is provide the login details for previous host.
Decent enough of a company, really have nothing to complain about.
VPS works well, and they seem to have support staff always on shift (tested by opening a ticket at random/odd hours of the day, and on weekends, and always got a response quickly enough (ranging from 5 minutes to 60 minutes)).
The value is excellent and at a fraction of the cost of other providers.
Hi James – thank you for choosing AlphaRacks and for your positive feedback! We do provide 24x7x365 around the clock support.
Julian
For some reason I am unhappy with the response time…. It takes around 24hrs for me to receive a reply and then again after first response , I has to wait another 24hrs. Though I am not a member yet but I am going to opt in to try them out. The Service and The Support.
Tuhin, I do apologize about the slight delay in your billing related ticket over the weekend, please be advised that our technical support department is staffed 24x7x365, around the clock.
Similar to banks, billing matters are handled during normal business hours, however I do pop in on billing matters after hours and on weekends if there is an urgent matter. In that case you are always welcome to contact me, my email is julian @ alpharacks.com
Julian
Hi Julian Please review order number: #259154