Brandon from eNetSouth has been busy… From what I’ve heard he has been building and testing new box for KVM. Anyway — here is the deal for the LowEndBox readers. $6.99/month for this KVM VPS:
- 400MB memory
- 45GB storage
- 1000GB/month data transfer
- KVM/SolusVM
Direct sign up link here. Instant setup but the customers have to build their own instance from ISO. Servers in Birmingham, AL. 32GB node with 8x 2TB Hitachi drives in RAID10 configuration. 4 virtual CPU cores.
There are other offers Brandon sent to me:
- LEBeVZ768 — $7/month
- 768MB guaranteed/1024MB burstable memory
- 20GB storage
- 1000GB/month data transfer
- OpenVZ/SolusVM
- Sign up links for Birmingham AL, Chicago IL and San Jose CA
- LEBeVZ160 — $23/year
- 160MB guaranteed/200MB burstable memory
- 15GB storage
- 500GB/month data transfer
- OpenVZ/SolusVM
- Sign up links for Birmingham AL
- VMWare — $15/3 months
- 512MB memory
- 20GB storage
- 1500GB/month data transfer
- VMWare
- Direct sign up link
For the VMWare plans, nodes are available in Chicago IL, Dallas TX and San Jose CA. They don’t get instant setups though (where the SolusVM-based OpenVZ/KVM plans are). From previous comments on eNS Cloud, they usually get set up within 24 hours.
Disclaimer: LowEndTalk.com is currently hosted on a VMWare VPS in Chicago sponsored by eNetSouth.
Related Posts:
- 5 Reasons Why You Want a Low End Box - May 26, 2021
- Dead Pool January 2012 - February 2, 2012
- exit(0); - January 19, 2012
Some fun with math, 8 x 2TB drives in raid 10 comes out to 4TB of space. Divide that by by 45GB and you can squeeze about 80 virtual machines on there without overselling the drive space. 32GB of ram divided by the allocated 400MB of ram gives you 80 virtual machines as well without over selling. Sorry I was bored.
You get 8 TB in RAiD-10 ;)
fail =(, yep you are correct 8 TB.
Your right. You lose the space of 2 of the drives in a 4 drive RAID0+1 because of the mirror spindles. You only get the combined of the two striped spindles.
So four 1TB drives would give present a 2TB RAID0+1 volume to the OS.
enetcloud(one of enetsouth) is the worst vps service all of my even used.
i never login into my vps controls page and no one responsed my tickets.
then after some days my vps down.
The please get in touch with me. There would obviously be a reason why you experienced this. Our first LEB add was a year ago this month. We still have many customers from that very first add. There is no reason why you should not be one either. My email is brandonc [at] enetsouth.com
i pay the vps service for one month at 28/06/2011
and my account(huang@xhuang.net) have been deleted few days ago.
Get in touch with Brandon, email him. Also avoid posting your email address in public, you will get spammed by spam bots
I’m new to this VPS thing, please, someone explain me what this means:
“Instant setup but the customers have to build their own instance from ISO.”
Which plan does this one apply to?
You need to install prefered OS trough VNC on your own. It aplies for KVM plans.
Ohh, thanks! :)
It’s not possible to have a 23$/year plan in San Jose?
IP shortages and the costs involved with that location makes it prohibitive. It would be a loss (for us) because of the overhead. BuyVM (Francisco on LEB/LET) is a great company and with their owned IPv4 allocations they do not have the overhead. If you cant catch stock with them you can get it there.
Thanks for your answer!
I’ve been trying to get a BuyVM machine for too long (I haven’t been very lucky!)
I only need a VPS to use as my own private VPN (with OpenVPN?), so I reckon I don’t need a fancy VPS. Bottom line is, since I’m in Asia atm I believe a machine on the west side would be my best bet and because I heard good things about your company, I wanted to give it a try. I thought about the 7$/month one, but the specs are kind of too much for what I’m going to use the VPS for, I guess.
Anyway, thanks again for clearing that up for me :)
If you ever come up with a low offer in San Jose (even if it’s higher than 23$ a year), please let us (low end box readers) know asap :)))
WBR
When you have time drop me a email letting me know what specs you require and maybe I can work on something for you. My email is posted in here a few times already. Thank you!
Interested to know what is the price for VMware – 1GB RAM.
Email me.
Any details about the CPU on the node servers? Dual core? Quad core? Dual Quad?
– Core 2 Quad Q6600 @ 2.40GHz
– Xeon E31270 @ 3.40GHz
– Xeon E5410 @ 2.33GHz
Don’t know which CPU they have for KVM node.
Nice!
I really like to know what kind of CPU is used for their KVM node
Hi Adam – The KVM node is has Xeon E5410 @ 2.33GHz processors as well. Several of them. ;)
Test IP for Birmingham please.
edge1.bhm.enetsouth.com -> 216.180.128.1
Birgmingham in the US right? There is a Birmingham here in the UK and it’s a rough place:/
Yeah, Birmingham, Alabama, USA
@Ixape yes I also mistook it for the UK Birmingham but later knew its in AL, USA :D
Here is Birmingham, AL:
http://en.wikipedia.org/wiki/Birmingham,_Alabama
I did not know that it had the 10th highest crime rate in the USA. ;) So much for peeling out of the DC with my windows down at 2:00 AM anymore. It’s downtown in the business district so usually you don’t have to deal with a lot of the rift raft.
Brandon
Just ordered
I sent support ticket maybe the ordered link is broken. I paid already through paypal and paypal did sent me a payment receipt. My dashboard here says unpaid.
Great support… They answered my support ticket within a few minutes.
Thank you sir!
the mine still not resolved after 9h :) :lol:
CentOS 6.0 Netinstall ISO is now syncing to the node. I had some requests to make this available and now it is.
Hey there Brandon, do you offer CentOS 6 on the LEBeVZ768 — $7/month plan? Also, how much will it cost if we need 1.5GB / 2GB?
I do not have a CentOS6 OpenVZ template — yet. I will see if I can find one tonight.
I’ve got to finish the new Fedora templates as well. I’ve never got one to work 100% without some serious problem.
Just emailed you.
I see. Thanks for the info, though do you have any idea how much it will cost to have ram capacity of 1.5gb / 2.0gb?
Rg,
When you get a moment please email me at brandonc /at/ enetsouth.com. I ask because those specs/pricing are outside LEB ranges and I do not want to clutter this post with unrelated items.
They had some serious issues in the past, it’s absolutely true.
However, I would like to express my hapiness while being a client and congratulate Brandon, because he never gave up on his clients and he didn’t fail to compensate them as well.
Keep proving the excellent service, Brandon.
-MrGeneral
Got one of the KVM plans. Never got the signup email, though all the details were in the panel, just didn’t realize it. A support ticket was answered quickly.
Word of warning: having setup Ubuntu Server before, the network aspect of setting this up was harder. The email provided the IP, netmask and gateway, but the box wouldn’t resolve DNS. No idea what the DNS should be, but I ended up plugging in Google’s DNS. Can anyone comment what it should be?
They recommend it to be 8.8.4.4
That will work very well or you can use the following:
ns1.enscloud.com 75.102.10.130 Chicago, IL (ColoCrossing)
ns2.enscloud.com 72.249.94.226 Dallas, TX (ColoCrossing)
Fast and very friendly support. Good and stable nodes, im using their VMware. Definitely recommended
Could you compare VMWare and KVM if we have the same hardware specs for 512MB box?
Good Idea, have emailed Brandon and lets see if I can get my hands on both to do a comparison :)
Indeed a very stable service. No downtime or reboot yet.
@Asim: Could you tell me their VMWare box have a VPS Control Panel like SolusVM?
I have a vmware vps with enscloud. You have access to the Vsphere panel. You can do remote management and reboots via this interface.
Torrent downloading allowed ?
Direct sign up link poitns to hxxps://clients.enetsouth.com/clients/order/?pid=31&skip=1, which is described as ‘eNetSouth KVM services – LEBeKVM384’ and the price is $6.95.
Any chance for some buyvm like yearly plan? I would be more than happy to try your vps.
Ordered yesterday. Great support, great speed and overall very satisfied.
Just curious, why the vmware VPS cheaper than KVM?
AFAIK, vmware has more overhead than KVM
You’re right if VMWare ‘in-land’, but I think this is VMWare ‘on-cloud’.
All right, Brandon, I’m willing to give this another shot. I have not been terribly happy with my VMWare server this year, and you guys definitely need to work on your built-in ticket system on ensCloud – often it feels like my tickets are vanishing into a black hole. But the server was nice when it was working properly, which it did until that issue with the hard drive corruption which apparently never got resolved properly.
Since the KVM one is the same price and its in a different datacenter closer to me, I’m willing to give it a try :) (would like to ditch the old one, though…)
Thank you for another shot. Drop me a ticket in WHMCS and let me know what you think.
About Chicago — We had some issues with a SAN in Chicago. Starting at the end of May 2011 and then another episode on a different SAN twice this month.
We found out post fact that the SAN solution we moved to did not support our infrastructure properly and have since moved back to the previous SAN.
The actual data for a VM on the SAN was never corrupted but when the iSCSI target path went “dead” and no longer responded the VM filesystem would get a little upset and it required some attention to resolve.
This is no longer a issue anymore nor will it be in the future.
VMWare — $15/3 months
512MB memory
20GB storage
1500GB/month data transfer
what is the port speed ? do you have windows 2003 server iso?
You can use your own ISO with VMWare. Download vSphere Client.
but i dont have iso… can u confirm that you have windows 2003 image to load on those vmware?
If you don’t have the ISO and license – too bad. You’ll have to pay extra if you want Windows.
36 hours since I purchased the VMWare package, no payment confirmation, no welcome letter, ticket closed without answer, what’s happening?
https://www.enscloud.com/control/v2/s/control.pl?a=supportviewticket&ticketid=2465&p=2786
Hello obs,
Please standby, I heard Brandon is quite busy setting up a few nodes :-)
Give him a few more hours and reopen the ticket.
Hi Obs, we are 7 are left in provisioning and we will be sending these out in a few moments.
Running a little behind on the manual items. The billing periods will be adjusted.
Brandon
Ugh — I got in a hurry — I meant to say ” There are 7 left in ..”
Brandon
Hello Brandon,
Still waiting for welcome email >.<
Since the machine is pingable and the status page shows "on", I'm wondering if it was already setup but I didn't recieve the email.
Can you drop me or support a email and let me know the name you signed up under? I’m waiting now to help you. Also, check in your SPAM folders for the email.
If it’s got a IP assigned and pinging then it is provisioned.
the emails are all in spam folder, no problem now :-)
Test IP for San Jose CA please.
Any idea for a runing Jetty or Tomcat on a 768MB guaranteed memory VPS?
There you go:
Datcenter Ping/Traceroute:
Chicago, IL – 75.102.10.130
San Jose, CA – 98.158.22.164
—
Jetty/Tomcat on a 768MB memory VPS seems fine.
Seems fine on vmware or kvm, not on openvz
Please LEA, could you please change my name?
I made a typo, Peereira instead of Pereira
Fixed.
Dr. LEA ;)
OK back to work for me.. *whip crack*
Brandon
*whip* REMINDER *whip*
Thanks for doing it, I appreciate! :D
Any deals for a Club Uptime refugee? :P
What? they are gone? OMG! and I really thought that was a good company. They just abandoned their OpenVZ plans but they are here for long, clearly I was wrong
Sure, I don’t know what kind of plans/pricing were offered there but as long as we can make it fit then OK.
@Asim: I guess you did not follow WHT closely, it was a bit fiasco there yesterday although many have predicted their demise months ago when they gave up on OpenVZ…bad mistake.
bit=big, silly typo…
Hi,
my VPS in Birmingham (OpenVZ) with eNetSouth is currently down…
I hope this is not the result of this offer :(
Yesterday around 10:00 CDT (your comment was queued) we had two customers who decided to see what they could do bandwidth wise for a extended amount of time. One is no longer with us. I’m watching the 2nd one.
Brandon
can anyone confirm me that they do have windows 2003 image to load on vmware vps?
Any benchmark for the Birmingham VPS? I’m interested.
BYTE UNIX Benchmarks (Version 5.1.2) System: ens2: GNU/Linux OS: GNU/Linux -- 2.6.38-8-server -- #42-Ubuntu SMP Mon Apr 11 03:49:04 UTC 2011 Machine: x86_64 (x86_64) Language: en_US.utf8 (charmap="UTF-8", collate="UTF-8") CPU 0: QEMU Virtual CPU version 0.9.1 (4667.0 bogomips) x86-64, MMX, Physical Address Ext, SYSENTER/SYSEXIT, SYSCALL/SYSRET CPU 1: QEMU Virtual CPU version 0.9.1 (4667.0 bogomips) x86-64, MMX, Physical Address Ext, SYSENTER/SYSEXIT, SYSCALL/SYSRET CPU 2: QEMU Virtual CPU version 0.9.1 (4667.0 bogomips) x86-64, MMX, Physical Address Ext, SYSENTER/SYSEXIT, SYSCALL/SYSRET CPU 3: QEMU Virtual CPU version 0.9.1 (4667.0 bogomips) x86-64, MMX, Physical Address Ext, SYSENTER/SYSEXIT, SYSCALL/SYSRET 08:15:44 up 28 min, 2 users, load average: 0.11, 0.04, 0.05; runlevel 2 ------------------------------------------------------------------------ Benchmark Run: Wed Jul 27 2011 08:15:44 - 08:44:03 4 CPUs in system; running 1 parallel copy of tests Dhrystone 2 using register variables 21865384.0 lps (10.0 s, 7 samples) Double-Precision Whetstone 2645.8 MWIPS (9.9 s, 7 samples) Execl Throughput 686.0 lps (29.7 s, 2 samples) File Copy 1024 bufsize 2000 maxblocks 621405.8 KBps (30.0 s, 2 samples) File Copy 256 bufsize 500 maxblocks 183997.3 KBps (30.0 s, 2 samples) File Copy 4096 bufsize 8000 maxblocks 921646.4 KBps (30.0 s, 2 samples) Pipe Throughput 1313173.4 lps (10.0 s, 7 samples) Pipe-based Context Switching 96316.2 lps (10.0 s, 7 samples) Process Creation 1269.9 lps (30.0 s, 2 samples) Shell Scripts (1 concurrent) 1732.0 lpm (60.0 s, 2 samples) Shell Scripts (8 concurrent) 382.8 lpm (60.0 s, 2 samples) System Call Overhead 1805094.9 lps (10.0 s, 7 samples) System Benchmarks Index Values BASELINE RESULT INDEX Dhrystone 2 using register variables 116700.0 21865384.0 1873.6 Double-Precision Whetstone 55.0 2645.8 481.1 Execl Throughput 43.0 686.0 159.5 File Copy 1024 bufsize 2000 maxblocks 3960.0 621405.8 1569.2 File Copy 256 bufsize 500 maxblocks 1655.0 183997.3 1111.8 File Copy 4096 bufsize 8000 maxblocks 5800.0 921646.4 1589.0 Pipe Throughput 12440.0 1313173.4 1055.6 Pipe-based Context Switching 4000.0 96316.2 240.8 Process Creation 126.0 1269.9 100.8 Shell Scripts (1 concurrent) 42.4 1732.0 408.5 Shell Scripts (8 concurrent) 6.0 382.8 638.0 System Call Overhead 15000.0 1805094.9 1203.4 ======== System Benchmarks Index Score 619.6 ------------------------------------------------------------------------ Benchmark Run: Wed Jul 27 2011 08:44:03 - 09:12:27 4 CPUs in system; running 4 parallel copies of tests Dhrystone 2 using register variables 86024930.1 lps (10.0 s, 7 samples) Double-Precision Whetstone 10596.6 MWIPS (10.0 s, 7 samples) Execl Throughput 1353.0 lps (29.9 s, 2 samples) File Copy 1024 bufsize 2000 maxblocks 343142.3 KBps (30.0 s, 2 samples) File Copy 256 bufsize 500 maxblocks 91471.3 KBps (30.0 s, 2 samples) File Copy 4096 bufsize 8000 maxblocks 842785.7 KBps (30.0 s, 2 samples) Pipe Throughput 5236882.5 lps (10.0 s, 7 samples) Pipe-based Context Switching 323010.0 lps (10.0 s, 7 samples) Process Creation 2311.2 lps (30.0 s, 2 samples) Shell Scripts (1 concurrent) 3048.4 lpm (60.1 s, 2 samples) Shell Scripts (8 concurrent) 400.6 lpm (60.3 s, 2 samples) System Call Overhead 2498697.7 lps (10.0 s, 7 samples) System Benchmarks Index Values BASELINE RESULT INDEX Dhrystone 2 using register variables 116700.0 86024930.1 7371.5 Double-Precision Whetstone 55.0 10596.6 1926.7 Execl Throughput 43.0 1353.0 314.7 File Copy 1024 bufsize 2000 maxblocks 3960.0 343142.3 866.5 File Copy 256 bufsize 500 maxblocks 1655.0 91471.3 552.7 File Copy 4096 bufsize 8000 maxblocks 5800.0 842785.7 1453.1 Pipe Throughput 12440.0 5236882.5 4209.7 Pipe-based Context Switching 4000.0 323010.0 807.5 Process Creation 126.0 2311.2 183.4 Shell Scripts (1 concurrent) 42.4 3048.4 719.0 Shell Scripts (8 concurrent) 6.0 400.6 667.7 System Call Overhead 15000.0 2498697.7 1665.8 ======== System Benchmarks Index Score 1037.2Anyone has got an outage of network on node of KVM/Birmingham ?
Yep. Mine seems down too. :/
Or just really really slow.
And now its back again :-)
Hello
Just signed up for KVM in birmingham and the VPS seems quick and nice. However, i dont see Centos 6.0 netinstall cds. It would be great if you could add that!
best regards
Even Stokkedalen
I see the ticket as well. I will upload these tonight/tomorrow AM for you or anyone else who needs it.
–Brandon
Ticket #954424 (07/27/2011 23:56) not yet replied
Did I not tell you in the email you sent about gparted iso that we would handle it? ;)
Patience.
Brandon
I’m sorry to tell that I’m very patient. I meant it not yet resolved.
How’s the dd speed so far? dd if=/dev/zero of=test bs=64k count=16k conv=fdatasync
Also can someone share a test file for Birmingham kvm, still undecided =/
This is what I get logged in to the KVM node. It’s the real deal. These are specs from a real server in production. Prior to the sale it was 300MB/s+..
From what I’ve seen the I/O is not this high in the VM. If I’m wrong correct me but both KVM and XEN emulate the storage (qemu). CentOS appears to be the worst because it uses the emulated /dev/hda (yes, emulated IDE) the other OS’s like Debian etc perform better. There is a driver you can load that makes the VM know its using a virtual I/O subsystem that improves VM I/O performance. It’s dramatic — a serious improvement. It’s late for me and I can’t rememeber the name of it.
Some other stats for you:
Notice no swap is being used. The RAM usage is in cache and buffers. There is only around 10/15GB of real RAM sold on this box.
[juggernaut@216-180-128-6-bhm ~]# free -m total used free shared buffers cached Mem: 32189 31826 362 0 22869 1606 -/+ buffers/cache: 7351 24838 Swap: 34175 0 34175Brandon
Thanks you Brandon! Maybe you could share the test file this location?
I would really be interested in that drivers name to improve the performance.. Not that my VM is slow but if I can improve it drastically with a driver.. then wow..
virtio
Thank you KuJoe..
I’ve just read a bunch of articles / howtos on google about Virtio on centos.
But none managed to explain how to install disk IO drivers in a way that I could understand .. or see. All mentioned the network part. Maybe I overlooked some but..
Will you help me with a small guiding to where I can find a step-by-step guide to install network & disk virtio drivers ??
virtio must be enabled on the node server for your VPS configuration.
(SolusVM supports custom config)
@Brandon Can you enable virtio for a KVM instance and provide the output?
Keep in mind that enabling virtio will break other options/features in SolusVM from what I remember Tim (Hostigation) say. For example: you will be unable to mount or unmount an ISO without the host’s involvement.
Well.. then it seems to be up to Brandon.
I would be interested to try it out on my KVM VPS ..
This is the official link for Virtio:
http://www.linux-kvm.org/page/Virtio
I believe the reason why it breaks the ISO mount is because SolusVM presents as /dev/hd[whatever] and once you go to Virtio it presents as /dev/vd[whatever] ..
So the OS becomes clueless to the presented ISO.
Some other comments about KVM/XEN .. I’ve never really been impressed with the I/O performance in both of those. I had great hopes of putting XEN out here for you all but I’m stuck in the CentOS world and the only upstream was 3. something which is old. I was able to get a pvops 2.6.32 kernel and XEN 4.1 compiled from source but then the network would never come up on the host node. I/O performance was better in a XEN environment @ 4.1 but there were so many other jacked up problems that I wrote it off as a basket case.
I understand the newer distros like with 2.6.32 kernels take away a lot of the headache.
My vision right now unless it changes is that you will never see us be a XEN provider. I wish that KVM would quit emulating IDE with qemu.. The legacy IDE stuff on serial interfaces is junk.
Brandon
Don’t get me wrong — I love the isolation vs container based (a’la’ OVZ) but I miss the I/O performance. You get what the host node has as the storage subsystem presented to the container. So if the host node has good I/O you will have it to .. That is until your neighbor starts thrashing disks or the node is in a overcommitment state.
Dat test file…
Interested in Windows in VMWare — $15/3 months. “Direct sign up link” leads to “eNetSouth Account Creation”, but there is nowhere seen such an eNetSouth VPS. I wrote to SaleseNetSouth(DotCom), but delivery failed. Since Thursday, 9:15PM CDT, August 28, my “Fw: VMWare — $15/3 … Windows VPS?” to SaleseNSCloud(DotCom) is left without response. Dear Brandon, eNetSouth, please answer.
Refund Term is described 1 month only not 3 months, TOS:
1.2. Termination Policy
…if you terminate your receipt of Services prior to the end of the first thirty (30) days of the Initial Term, you are entitled to a refund of the fees you paid in advance for the monthly Services…
But this is the three-montly Service, then what is a term for this, for expample
…if you terminate your receipt of Services prior to the end of the first ninety (90) days of the Initial Term, you are entitled to a refund of the fees you paid in advance for the three-monthly Services…?
?
Valery,
These current specials are not for Windows VPS. Due to licensing costs we only provide Windows servers in our Windows plans which start at $12.99/mo for 512MB.
Thanks
Brandon
Brandon, I thank you for your answer about Windows VPS. Then I intend to order ReactOS in VMWare — $15/3 months. There are ISO (Installation CD, Live CD, Boot CD) and VMWare image. How to get such ReactOS VPS without my vSphere Client installation?
Unfortunately through eMail, particularly Sales’at’eNSCloud(DotCom), still isn’t response. And a first-hand copy of request from the contact form isn’t received at the email address I provided.
If you can provide us a ISO we can mount it for you. Please understand there will be some delay on custom installs.
Apologies for bringing this up here as I know this is not a support forum. I ordered a VMWare VPS on 30 July and it’s still in awaiting provisioning status. When will it be provisioned? I raised a ticket yesterday (#2476) and I’ve still got know response.
No worries — We still have some of these to get out. None that should be from the 30th though. I will find out what is going on and get it out to you.
hello, why is that my traffic doesnt go back to 0? when does it go back? its august 3 nw
Thanks. If it’s any help the data centre location is Chicago, IL – eNetSouth Two.
Hello Brandon,
same here:
Bought VMWare 512 $15/3 on 8/1
Dashboard keep saying it’s under provisioning
Opened a ticket 8/4 in the early morning – no reply as yet
Can you help a bit?
Sorry for bringing it up here, hope you understand..
Thanks in advance,
Danil
In “eNetSouth Account Creation | Step 3” Service Type:
eNS Linux Cloud VPS – 512MB RAM – 20GB Storage – 1500GB Monthly Transfer $28.00 /every six (6) months
But in Step 4 this service:
Linux Cloud VPS 384MB RAM 20GB Storage 1500GB Transfer (6 Months) $28.00 /semi-annualy
I.e. 512MB becomes 384MB
Does it mean that no 512 for $28 semi-annualy, such is only 384 instead?
On the issue of refund in Terms. In addition, “http://www.enscloud.com/products/cloudvps/” also contains “No Risk: All services have monthly pricing and a 30 day money back satisfaction guarantee.”
But how, what is the procedure, if the pricing term of the order of at least 3 or 6 months?
Maybe a 30 days money back anyway?
I have the same issue as others with VMWare 512 $15/3 plan. Bought it on Aug 3, and it is still “in provisioning”. It’s coming up to 2 days now (48 hours), as I type this. Not a good start.
If you need a server in a hurry, this would not be the plan for you.
I purchase a plan last week (KVM for AL location) and have found response times to not be the best. Further, my network connection on my guest keeps going down. I set up a cron script to ping a public server once every minute and write the results to a log file if it could not be reached (then restart the network).
Thu Aug 4 20:05:41 CDT 2011 down
Thu Aug 4 20:53:41 CDT 2011 down
Thu Aug 4 21:15:41 CDT 2011 down
Thu Aug 4 21:38:41 CDT 2011 down
Thu Aug 4 21:57:41 CDT 2011 down
Thu Aug 4 22:42:41 CDT 2011 down
Thu Aug 4 23:03:41 CDT 2011 down
Thu Aug 4 23:28:41 CDT 2011 down
Thu Aug 4 23:45:41 CDT 2011 down
Fri Aug 5 00:48:41 CDT 2011 down
Fri Aug 5 02:14:41 CDT 2011 down
Fri Aug 5 03:01:41 CDT 2011 down
Fri Aug 5 03:18:41 CDT 2011 down
Fri Aug 5 03:37:41 CDT 2011 down
Fri Aug 5 03:55:41 CDT 2011 down
Fri Aug 5 04:36:41 CDT 2011 down
Fri Aug 5 05:29:41 CDT 2011 down
Fri Aug 5 05:54:41 CDT 2011 down
Fri Aug 5 06:56:41 CDT 2011 down
Fri Aug 5 07:15:41 CDT 2011 down
Fri Aug 5 07:36:42 CDT 2011 down
Fri Aug 5 08:20:42 CDT 2011 down
Fri Aug 5 08:38:42 CDT 2011 down
Fri Aug 5 08:59:41 CDT 2011 down
Fri Aug 5 09:18:41 CDT 2011 down
Fri Aug 5 10:06:41 CDT 2011 down
Fri Aug 5 10:32:41 CDT 2011 down
Fri Aug 5 10:55:41 CDT 2011 down
Fri Aug 5 11:14:41 CDT 2011 down
Fri Aug 5 11:35:42 CDT 2011 down
Fri Aug 5 11:52:41 CDT 2011 down
Fri Aug 5 12:09:41 CDT 2011 down
Fri Aug 5 12:28:41 CDT 2011 down
Fri Aug 5 13:06:41 CDT 2011 down
Fri Aug 5 13:26:41 CDT 2011 down
Fri Aug 5 13:49:42 CDT 2011 down
Fri Aug 5 14:30:41 CDT 2011 down
Fri Aug 5 14:54:41 CDT 2011 down
Fri Aug 5 15:16:41 CDT 2011 down
Fri Aug 5 15:40:41 CDT 2011 down
Fri Aug 5 16:06:41 CDT 2011 down
Fri Aug 5 16:30:41 CDT 2011 down
Fri Aug 5 17:08:41 CDT 2011 down
Fri Aug 5 17:33:41 CDT 2011 down
Fri Aug 5 17:53:41 CDT 2011 down
Fri Aug 5 18:14:41 CDT 2011 down
Fri Aug 5 18:34:41 CDT 2011 down
Fri Aug 5 18:56:41 CDT 2011 down
Fri Aug 5 19:36:41 CDT 2011 down
Fri Aug 5 19:59:41 CDT 2011 down
Fri Aug 5 20:19:41 CDT 2011 down
Fri Aug 5 20:43:41 CDT 2011 down
Fri Aug 5 21:01:41 CDT 2011 down
Fri Aug 5 21:18:41 CDT 2011 down
Fri Aug 5 22:20:41 CDT 2011 down
Fri Aug 5 23:35:41 CDT 2011 down
Fri Aug 5 23:59:41 CDT 2011 down
Sat Aug 6 00:22:41 CDT 2011 down
Sat Aug 6 00:41:41 CDT 2011 down
Sat Aug 6 01:01:41 CDT 2011 down
Sat Aug 6 01:21:41 CDT 2011 down
Sat Aug 6 01:43:41 CDT 2011 down
Sat Aug 6 02:27:41 CDT 2011 down
Sat Aug 6 03:04:41 CDT 2011 down
Sat Aug 6 03:48:41 CDT 2011 down
Sat Aug 6 04:11:41 CDT 2011 down
Sat Aug 6 04:33:41 CDT 2011 down
Sat Aug 6 04:51:41 CDT 2011 down
Sat Aug 6 05:15:41 CDT 2011 down
Sat Aug 6 05:36:41 CDT 2011 down
Sat Aug 6 05:57:41 CDT 2011 down
Sat Aug 6 06:13:41 CDT 2011 down
Sat Aug 6 06:32:41 CDT 2011 down
Sat Aug 6 06:49:41 CDT 2011 down
Sat Aug 6 07:08:41 CDT 2011 down
Sat Aug 6 07:28:41 CDT 2011 down
Sat Aug 6 07:48:41 CDT 2011 down
That is on a brand new installation running only sshd. I opened a ticket detailing the problem and Brandon said it could not be reproduced (blaming on my installation of unsupported gentoo). The above is a brand new installation from there Ubuntu image with no additions or subtractions (other than sshd). I wrote a detailed report on the problem via ticket with “high” priority. Currently, this is day three without a response.
Oh, and the interesting thing about the network going down is that I can still ping the gateway … but cannot get out of the host system to the net. Unfortunate.
I will keep you all updated, but I cannot recommend this host.
Yeah, I bought the same plan, my vps went offline for 16 minutes last thursday and today it’s been down for five hours and no response on a ticket created 4 hours ago.
They were fast at refunding my money at least.
Been down since 3pm PDT, almost 8 hours now with no response…
Mine too. The third downtime since a half of month.
my vps are suspended traffic wasnt reset
@Travis — I tried to replicate your exact problem. I just can’t. I don’t see it with my testing .. you get the idea. I’m sorry that we could not do business. Maybe one day.
@everyone else: There was downtime with our services Wed. evening/night. We had a problem stemming from abuse/attacks on the network. I have updated our customers in private as to what the exact situtation was and what has been done to prevent it in the future. Feel free to contact me if needed.
@beeohm: All of that is automated between SolusVM/WHMCS. If you have a problem log in to WHMCS and let us know. I will be working tonight to at least 2:00 AM — So you have all night to reach me if needed.
Brandon
wish they had more packages available. this vps is too small for my needs.
Tell me what you want.. I will make you a offer and set it up tonight.
Brandon
hi Brandon,
as you dont reply via email i have to post it here.
Here’s my short story with eNet:
8/1 – paid for server (eNetSouth: Thank you for your payment!), invoice #3597
…under provision status…
8/4 – opened a ticket (3 days passed, provisioning)
…was told it would be up and running shortly, it never did…
8/5 – requested refund, you replied “No problem at all. I will get this refunded to you in a few moments.” (4 days since payment made)
8/6 – you asked for my paypal email for refund (you couldn find it for some reason), i sent requested info
…no reply…
8/9 – i reminded you about my existence via email (8 days after payment)
…no reply…
8/11 – i reminded you again (10 days after payment)
…no reply…
8/13 – sent one more email to support and your personal email address
…no reply…
seeing your comments here (8/12, 8/14) and having no alternatives i just want to ask you here – is it ok doing business this way?
i wont die from losing $15 – keep it if you want, i only dont get why?
i was even politely apologizing in my first email for leaving and asking for refund – because i couldnt wait 5 days of provisioning vs promised 24 hours… i really should grow smarter now… my learned lesson is you get what you pay for. thank you.
Danil
ps. Burst.net – provisioned my vps in 2 hours on Sat, replied to first ticket in 20min (before the server even was set up).
I refunded the wrong person because I asked you clearly what email address you used and you said it was your gmail account. Instead it was your service@z????.com that made the payment. I picked the one I had to assume was you to avoide a public pissing match like this.
Check your PayPal now since I found it based on your company name.
Have fun with your current provider! ;)
they are good guys,,,, i like them :)
We try! Thank you!
brandon, emailed you already 3 days ago. still no reply
@bee all I have is a email from you at 5:35AM this morning. Also, you can open a email in WHCMS too.
I’m looking at what is going on with your bandwidth.
Fixed. Also, I found out why it did not reset. Took care of that as well.
Hello Brandon,
Please reply my mail. You said you will email me later tonight, but still waiting.
15€ gone, i can’t login to VPS management, no reaction to my tickets, no refund :D great job guys
15$
Similar, could not access vps for a month, VNC didn’t work (404 errors), cancelled service at end of month but STILL charged for another month after cancellation went through :( I dont understand why and no reply to my ermails!!
yeah, this is starting to feel like bad news. My rDNS request was never completed and now I am not receiving any replies to my tickets
Same happened to me. Despite he said rDNS will be changed in 48 hours, it never happened.
On a bright side, just because Brandon was incompetent not to provide me a test file of my desired location, I went for another provider when I was considering this offer. Glad that I did.
Seems like his on solo journey and does what he pleases as he is posting LET and yet completely ignores posts like frantisheq.
updates?
no refund & no reply to many emails
Same here. No refund, no replies to tickets.
Sara — Must be “Slava” .. Who had service and we supported then you did not pay a invoice after repeated late notices.. You ignored a disconnection notice then you snook a payment in and wanted to rock on even after it had went so long without payment point that we deleted your server AND ACCOUNT! We have no record of what you had, want — anything. I did not tell you to pay a old invoice. We wrote it off. I can assume we can respond to PayPal explaining that we will keep a percentage to cover the use of your old server before we finally cut it off. Seems like we let it go on 2 weeks before we even finally gave up and delted it all.
Boris — You signed up, paid then demanded a full refund because connectivity was slow to you. Did you not try the test IP? Did you not see latency then? Did we provide you a server? Is that server still running? Yes, we provided. Yes, it is still running.
We replied to your ticket asking why you wanted a refund. Typically we do not refund if we have done everything we are supposed to do. If we have a severe node issue or a outage OK.. I can see that. However, this is not try before you buy.
I can even justify a partial refund on this but you demanded full? We were out service and time to provide you IN FULL what you requested. What do you suggest we do? Just eat it?
So no, it is not a no refund, no reply situation. It’s a “customer screwed up and the provider does not want to deal with your waste of time” situation.
Regards,
Brandon Crawford
> Boris — You signed up, paid then demanded a full refund because connectivity was slow to you. Did you not try the test IP? Did you not see latency then? Did we provide you a server? Is that server still running? Yes, we provided. Yes, it is still running.
> Is that server still running?
Nope, I requested cancellation in the second day and it was satisfied.
Also, from TOS:
> Notwithstanding the foregoing, if you terminate your receipt of Services prior to the end of the first thirty (30) days of the Initial Term, you are entitled to a refund of the fees you paid in advance for the monthly Services, not including any setup fees or used portion of the service.
So act like your TOS says.
Thanks for assuming I am someone I’m not.
I’ve never not paid an invoice for services from you.
Perhaps try reading what I wrote above and read my emails instead of getting defensive?
I didn’t get to use a server I paid for, and I was charged twice for the privelage. Not sure why this warrants being ignored then insulted.
Support is bad here. Sometimes they respond and solve issues really quick, and sometimes just ignore problems totally. I signed up for VMWare VPS and they installed wrong OS (Ubuntu 10.10 instead of 10.04), I opened ticket, sent 3 emails to support and Brandon personally, and nothing was done yet. More than a week passed already.
When you get a moment please check your email.
Your requests have been sorted out. A email was sent to around 10 minutes ago.
Thank you very much. I hope my experience with support will improve in the future. I am planning to buy more VPS from you later.
Sergey – I wrongly assumed that this was already handled. Brian or I will contact you today.
I’ve sent loads of emails offering my help in everything they need, but it seems that support and PR aren’t their priorities.
Actually — I’ve been listening to the complaints on the support side. Brian Hayes who has been doing part time support for me on and off for over a year was hired full time last Friday. His primary role will be to get the support concerns under control.
We need to fill a part time position to fill the gaps as well. Maybe you would be interested in that?
Of course I would Brandon, part time position would be great for me.
(As we already talked about in the mails)
Glad to have you on board.. I’m sure you will be a huge help to us!
I’m glad to be part of eNetSouth as well :-)
Ready to work!
Well, enetsouth does not meet even their own TOS, which I quoted in previous post. That is quite sad
No, I will meet it with you. Rest assured the TOS will be updated to reflect a refund will be offered if there is a issue we can’t resolve with you or we have a unscheduled outage.
It’s almost like going to buy a car and then find out you do not want it because I can’t get 40 MPG.. I’ve drove it for a couple of days put a few miles on it but even though I had every ability to see that it was only a 20 MPG car .. I’m going to go to the bank and raise a stink who gave me a loan on the car because I expected 20 more MPG.. In your case lower latency to where you are.
We provided you with **EVERYTHING** we said we would. Buying the wrong product is not my problem.
I will be terming your server later today and issuing a refund via PayPal.
Brandon
4 days passed from that ‘today’ and still no actions. That’s how enetsouth keep their words
Everything is resolved. Thank you, Brandon, but the time of your responses is too long.
//consider putting a link to a test file somewhere on your site – it will avert such issues as mine.
@Boris – Thank you for the suggestion to better our services. I will do so in the future.
If we can ever assist you in the future please let me know!
Regards,
Brandon Crawford
My server is down for more than 3 days. Downtimes like this happen every week or two. I’m not getting any status updates from support, nor warning emails about something that is happening or going to happen. Server just gets down. What kind of service is this, Brandon?
It’s called ‘being a runner’.
They aren’t going to be coming back, look elsewhere.
Francisco
Enetsoutch’s site is offline. My VPS with them suddenly offline too
All without warning
You might want to check this one:
http://www.lowendtalk.com/discussion/421/enetsouth-cloud-vmware-in-san-jose-down