Ben from RackVM sent me another awesome offer for the LowEndBox readers yesterday. Similar to their previous offer but requires yearly pre-payment. For £20/Year (~USD$31.28, or ~USD$2.68/Month) you can buy the following OpenVZ VPS package using this ordering link and promo code LEB-YEARLY2.
- 512MB guaranteed/1024MB burstable memory
- 30GB storage
- 300GB/month data transfer
- OpenVZ/SolusVM
That’s right — 512MB OpenVZ VPS for less than 3 bucks a month, if you are looking for a VPS in France. Do read our previous threads on RackVM. There are mixed-but-mostly-good reviews on this company.
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LEA (LowEndAdmin) is the original founder of LowEndBox and the visionary who gave rise to an entire movement around minimalist, efficient hosting. In 2008, LEA launched LowEndBox with a simple but powerful idea: that it was possible to run meaningful applications, web servers, VPNs, mail servers, and more – on small, low-cost virtual machines with minimal resources.
At a time when most infrastructure discussions were dominated by high-end servers and enterprise platforms, LEA championed the opposite approach: lightweight Linux distros, self-managed servers, open source software, and thoughtful optimization. This philosophy gave birth to the term “Low End Box”, which would come to define a new genre of hosting tailored to developers, tinkerers, and budget-conscious users around the world.
Through LowEndBox and its companion forum, LowEndTalk, LEA built the foundation for what would become one of the most active and enduring communities in the hosting world, prioritizing knowledge-sharing, transparency, and accessibility.
After several years of nurturing the site and community, LEA stepped away from active involvement, passing the torch to a new generation of admins, contributors, and moderators. Today, LEA remains a respected figure in the LowEnd ecosystem, credited with launching a platform and philosophy that continues to influence thousands of infrastructure providers and users globally.
LowEndBox’s legacy, and its thriving community, is a direct result of LEA’s original vision.
@Daniel: don’t want to be to greedy…will already be happy if I get something back.
I wouldn’t say it was greedy. Your time’s worth money too, and you’ve already spent more time than I’m sure you’d like to have spent trying to sort out this mess.
Remember that a lot of hosts refund you for downtime too, at a higher rate than pro rata. I don’t think it’s unreasonable to expect a full refund, given several *days* of unexplained downtime.
That being said, with your time being worth money, you have to ask if it’s worth putting effort into chasing a refund for a few $…
@Gary: exactly, that why I just filled the claims with PayPal and Google Checkout. With some luck they will get enough requests to see that there realy is a problem and they will do something with it, else well bad luck….
Pure scam! Even their website is down now.
Hello,
Am I the only one who have a VPS up and running since yesterday ? (I had 92 hours downtime before)
I entirely migrated to another VPS hoster, but I wonder what will happen in RackVM …
Here is the link for google checkout:
https://checkout.google.com/support/bin/request.py?contact_type=claimb&ctx=contact3_report_another_order
No you’re not the only one 🙂
My VPS in France is again running (SSH login is very slow but still it works).
My 2 VPSes in the UK are both still down.
how can I ask for the money to paypal?
My UK server went offline yesterday (2 sept), today it isn’t back yet.
My VPS with RackVM has had very poor to no performance for the last week. It worries me that the server running their website is down as well. On top of that, I’ve not received any replies for support tickets. I’m about to cut my losses and find another host.
@Jesse
Join the club 🙂
I just fill in the dispute form at Google Checkout, seem like I need to wait another 5 business days..
Dear LEB Readers,
I thought I would pop on here to try and resolve some of the questions that are being asked as there have been a number of people on our live chat and e-mailing our support desk for details or to recover their data.
First of all please note that the details we hold for RackVM will never be released to anyone unless it is through a court order due to data protection.
As far as VPS’s that are down we operate on the following range’s and the VPS’s on these range’s through RackVM will currently be offline as the servers have now been turned off. If your VPS is on another IP range then it was not hosted in our facility and you should speak to the provider who operates your IP range.
194.0.X.X
91.212.X.X
91.216.X.X
For data recovery we are currently seeking legal advice as although it may be your data our contracts are with RackVM and therefore from our legal standing at the moment the data holder is RackVM. The second issue here is data protection as we do not know who was operating each VPS so providing access to any VPS or it’s data is going to require some form of verification which we will have to work with our lawyers on to determine a suitable form.
Lastly I would just like to state that we will do everything in our power to help those people who have VPS’s offline and need to recover data etc however due to the legal complications it is not going to be an easy or a quick process.
If you have any queries please feel free to contact me directly on matt[at]vooservers.com. Please note however that our priority is supporting our own customers who have active contracts but I will ensure that I get back to you within a few hours if you e-mail me.
Best Regards,
Matt Parkinson.
Managing Director.
@Sei Kan , how do you file a dispute at Google Checkout?
@Daniel
I’m using this link:
https://checkout.google.com/support/bin/request.py?contact_type=claimb&ctx=contact3_report_another_order
@Matt
What was the point in telling LEB readers what they already know? Can you help or not its simple realy.
Daniel, no need to be rude. They’re trying to help RackVM clients when they don’t have any obligation whatsoever.
@Fuxor
I wasnt being Rude. I was simply stating a point. if you have a problem with my comment i suggest you contact LEB admin..
@Matt
Could you not switch the servers back on for a short period of time so LEB readers can get backups?
I was simply posting the official word so people knew exactly what was being said rather than speculation and to prevent people from contacting my support staff who should be dealing with our own customers who are our number one priority.
The problem we have with turning them back on is that not everyone will know they are being switched on so then we will repeatedly get requests to turn them on. We have tried this approach in the past and it just didn’t work.
Fair play to you Matt, you’re doing what you can to help out someone else’s customers. There are plenty of DCs who would just reformat the boxes and wash their hands of it. You obviously can’t say, but the chances are that RackVM have screwed you guys over a little as well, so to leave those boxes offline, still not earning their rack space, is good of you.
I agree with Gary.
Matt is doing something *very* valuable for *FREE*, keeping busy resources that He could sell to his clients, just to help people (that aren’t his clients!) that have important files in the RackVM space.
That’s very professional, the opposite of RackVM owner behavior…
@Daniel No need to jump on him. He’s trying to help the RackVM customers – something which he’s doing out of goodwill.
Just an update. Those mentioning that the French servers were back up. They appear to be down again.
okay maybe not, it appears to be unstable. was down for me for a while but back up atm.
Anyone doing refunds via paypal, just say you did not receive the item and even if its virtual it should process, aslong as the dispute is within 45 days of purchase (i think thats the time range), you can’t however say the virtual good wasn’t to standard, if you didn’t get a years of service you didn’t get the item! simple as that, so you select that and gl to you.
@NoName: they don’t process it for Virtual goods. Tried it as virtual good and service 🙁
However it’s still a good idea to file the claim. If they see that there are a lot of claims they might still do the refund (even for virtual goods or services)
2 of mine still open wand waiting for response from ben, I’ve claimed many times for virtual goods, the only one that got closed was the one thats now past 45 days. And btw I’ve never lost a claim that’s within the time range.
And just woke up, checked my mail, I won both and paypal refunded me.
@NoName
Good to hear that. Hopefully Google will contact me soon as well.
Yep, I got my £5 back from Paypal too! Now it’s just the £45 I paid through Nochex…..
@NoName,
How exactly did you get PayPal to refund you? My dispute got killed immediately because it were virtual goods.
Good work PayPal. Got my £23 back 🙂
Now going to search for a reliable vps company.
I asked Pay Pal for a partial refund pro rata and got a full refund so am very pleased, well done Pay Pal my opinion of Pay Pal is restored
Dorian
@Pascal, i opened it as payment not received and as virtual good, and since they were both paid under 45 days a go it stayed open and then I got a refund this morning, I also think paypal are onto this guy now because I was refunded fast when usually you wait so many days for a reply from seller. So I guess his account is now frozen and they’ve refunded everyone.
Hi guys, I just get a full refund from Google Checkout.
Dear LEB Readers,
Please find below the e-mail which I have sent to users who have e-mailed me directly with the official legal stance that we have been advised to take. I am still trying to arrange release of your data which is explained below:
I have now been able to clarify everything with our lawyers but unfortunately at this time we are not able to release the data ourselves. We have been told that due to our contract and terms of service the eyes of the law would see the data on the servers as RackVM’s and allowing access to that would be a breach of data protection and confidentiality which could potentially land us in a lot of trouble. I do have plans to raise our own legal case against RackVM before the end of the week so the outcome of that may put me in contact with Ben and therefore I may be able to get written permission to release the data from him.
As I have said before however this is not going to be a quick or easy process to resolve however I am trying to ensure you can get your data back but we must address the legal aspects from our side first of all.
If you have any queries please let me know and I will be happy to help.
Best Regards,
Matt Parkinson.
@Matt Parkinson
We really appreciated your efforts, we understand it’s not your job to do this and we really really do appreciated it. Thanks
@Matt Parkinson, but didn’t Ben violate your TOS by doing illegal activities.
@Daniel, Even if our terms of service have been violated it still does not permit us to release data it purely permits us to terminate the service and pass data over to the correct authorities if it is requested for a case.