IPAP.co emailed me their virtual dedicated server offers a while ago. Decent packages on either Citrix XenServer or VMWare ESXi platform, and the price starts at $6.95/month for their “VDS Eco” plan.
- 512MB memory
- 50GB storage
- 50GB FTP backup storage
- 4TB/month data transfer on 100Mbps
- Citrix XenServer or VMWare ESXi (with Premium Plus license)
Servers are with VolumeDrive in Scranton according to their datacenter page, which I think will go through BurstNet for connectivity. While their About page is still empty (and the rest of the site far from “organised”), from their previous offer page they are UAE/Turkey based. At lease vRozenSch00n has good reviews on their service. Their WHT account is still disabled. Although they claimed that “it has been described on our website” (I guess this not-very-informative blog post), “other people’s jealousy” has been blamed — I still don’t find that convincing. They have indeed fixed quite a bit of issues on their website. It is also now hiding behind CloudFlare. We’ll see.
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LEA (LowEndAdmin) is the original founder of LowEndBox and the visionary who gave rise to an entire movement around minimalist, efficient hosting. In 2008, LEA launched LowEndBox with a simple but powerful idea: that it was possible to run meaningful applications, web servers, VPNs, mail servers, and more – on small, low-cost virtual machines with minimal resources.
At a time when most infrastructure discussions were dominated by high-end servers and enterprise platforms, LEA championed the opposite approach: lightweight Linux distros, self-managed servers, open source software, and thoughtful optimization. This philosophy gave birth to the term “Low End Box”, which would come to define a new genre of hosting tailored to developers, tinkerers, and budget-conscious users around the world.
Through LowEndBox and its companion forum, LowEndTalk, LEA built the foundation for what would become one of the most active and enduring communities in the hosting world, prioritizing knowledge-sharing, transparency, and accessibility.
After several years of nurturing the site and community, LEA stepped away from active involvement, passing the torch to a new generation of admins, contributors, and moderators. Today, LEA remains a respected figure in the LowEnd ecosystem, credited with launching a platform and philosophy that continues to influence thousands of infrastructure providers and users globally.
LowEndBox’s legacy, and its thriving community, is a direct result of LEA’s original vision.
A pile of rubbish. I was updating my server therefore my loads were high, and they immediately emailed me saying they have limited my processor because of it and when I ask them support questions in gMail chat like what they said I could, I got this email:
“Hey can u plesae do not tell suport requests in gmail chat?!”
Well what the hell am I meant to do? I’m not going to bother with tickets because if you’re on gMail chat I might as well talk to you there…
Now, my cPanel / WHM is performing rubbish because of the limitations they have put in place. Their TOS didn’t even state they could do such thing.
I have a business to manage and they’re stopping me from doing that simple task…
You get what you pay for. They even say the VPS / VDS is Fully managed, what a lie that is. They do some very basic management but when asking them to install a control panel such as ispCP they complained and told me to just get cPanel / WHM.
1 – You MUST open ticket for support inquiries we did not tell ANY PERSON in whole world that we do supoprt with gmail chat which is impossible .
2 – What management you want? when you are not opening any ticket we can not do management on our own!
server is fully managed only with cPanel and that is written on our website 🙂
3 – your cPanel/WHM .. is slow because your load average is high and you know , we can not OPEN ALL CPU for 1 VDS Eco you have a 4Ghz limit which is your Plan 🙂
and there is no other limit on your Plan!
4- The other time you said on chat that we shut your server down which was not true and you did not even care to ping your server to see if it is shut down or not!
5- if you really care about your business instead of posting here please open ticket and tell us your problem!
we do not monitor your load average but we can do management ON YOUR REQUEST!
you MUST tell us what to do , we will never do anything on our own!
I did ping the server and it said the host was not reachable hence why I thought you did shut it down.
You told me to add your other gmail account to chat, I can’t think of another reason why apart from support? Surely it’s still reaching you therefore you can sort out my request regardless.
You told me that you had to limit my CPU yesterday as in the email:
“however i had to limit CPU on your VDS to prevent you VDS from interrupting others!”
I can open a ticket but I barely get a reply unless I post here.
You seem to complain when I do ask you to do something for my server such as install ispCP when you just told me to get cPanel / WHM and still, you told me what to do rather than actually do it for me. This is okay as it also teaches me, but I sometimes barely have time for this.
But as a compliment, when you do deal with a request you do it in a good way :).
Thanks.
John that is a vmware plugin we have that will limit your VPS CPU to what is it when it goes after its plan limit for a certain amount of time!
after your CPU usage comes down the plugin will unlimit your CPU!
the plugin has written by us 😉
so for now John , please email our admin and tell him what we can do , if you do not have time that is ok we will just want you to email him!
please email him ad tell him what is your request about the server please be advised kernel update . apache recompilation will cause downtimes to your sites!
What is the difference between VPS and VDS?
paid 3day but no vps, what are you doing ???
Hello,
We are Upgrading our Billing/Support System to WHMCS
for now please use info[at]ipap[dot]co for your questions
and please keep your support request as minimum as you can in next 24 hours!
You have no idea how happy I am to hear that.
I can finally reply to the ticket instead of the old helpdesk closing the ticket 🙂
i have a nitro server from last week,
ordered nitros mega package, it should be 8gb of ram, but i only have 4gb ram, also ordered cpanel, but till now it still 45 day trial.
also It has been really slow transferring data.
dd if=/dev/zero of=test bs=64k count=16k conv=fdatasync
16384+0 records in
16384+0 records out
1073741824 bytes (1.1 GB) copied, 39.087 seconds, 27.5 MB/s
could you please check it?
Here is my test speed of my vps from Germany:
wget http://cachefly.cachefly.net/100mb.test
–2011-04-22 16:27:32– http://cachefly.cachefly.net/100mb.test
Resolving cachefly.cachefly.net… 140.99.93.175, 140.99.93.175
Connecting to cachefly.cachefly.net|140.99.93.175|:80… connected.
HTTP request sent, awaiting response… 200 OK
Length: 104857600 (100M) [application/octet-stream]
Saving to: `100mb.test.1′
13% [====> ] 13,665,849 –.-K/s eta 38m 11s
Max download speed is 100kb/s lowest like you can see…So if you want to buy vps here think twice…I will not buy here secound month coz this is the worst VPS provider i have ever seen………If you can, get linux on you home pc you will have more power and more speed when you try to download something 🙂
Hey, I’ve got the same problem, for 2 days already. They’re fixing it… supposedly. I sent an email this morning again, but I didn’t get any response.
We should wait 🙂
Realy? How long to wait maybe 2 year? I will not pay secound month here 1000000% I will go with other provider for sure…We have too much options…I have about 10-15 vps’s from other provider’s and for sure this is the worst provider on net what i ever seen… So just think twice before you buy here…
You can buy from anywhere else you want we do not want a user that has 2 account in our system and why?
we do not know 🙂
i dunno why hetzner has this problem and after this issue get resolved i will take a deep look at your account and will see what your usage is from this VPS 🙂
UPDATE :
our Germany POrts are being upgraded to 2Gbps please let us time to fix the issue!
it is first time hetzner is LAZY!
mine is your nitro vps..and i think it’s not good enough..
dd if=/dev/zero of=test bs=64k count=16k conv=fdatasync
16384+0 records in
16384+0 records out
1073741824 bytes (1.1 GB) copied, 39.087 seconds, 27.5 MB/s
root@pop [~]# wget http://cachefly.cachefly.net/100mb.test
–2011-04-22 21:48:21– http://cachefly.cachefly.net/100mb.test
Resolving cachefly.cachefly.net… 205.234.175.175
Connecting to cachefly.cachefly.net|205.234.175.175|:80… connected.
HTTP request sent, awaiting response… 200 OK
Length: 104857600 (100M) [application/octet-stream]
Saving to: `100mb.test’
52% [===================> ] 55,358,352 1.69M/s eta 21s
severs are slow, hdd is slow, all is realy realy slow…Maybe the oversell who will know? I know one thing, i will cancel account as soon is that posible from panel …
last speed test:
wget http://cachefly.cachefly.net/100mb.test
–2011-04-22 20:39:09– http://cachefly.cachefly.net/100mb.test
Resolving cachefly.cachefly.net… 140.99.93.175, 140.99.93.175
Connecting to cachefly.cachefly.net|140.99.93.175|:80… connected.
HTTP request sent, awaiting response… 200 OK
Length: 104857600 (100M) [application/octet-stream]
Saving to: `100mb.test.4′
0% [ ] 118,736 2.06K/s eta 4h 22m
i will not wait 4h 22m to download just 100mb test file realy…
And here is disc test:
dd if=/dev/zero of=test bs=32k count=16k conv=fdatasync
16384+0 records in
16384+0 records out
536870912 bytes (537 MB) copied, 37.2377 seconds, 14.4 MB/s
So if you wan’t to buy stable vps go with other provider coz this is realy not good… I don’t know how much time need to upgrade speed, but that don’t take 1 year… I have few vps with hetzner and they to things lot faster, and respond time is great…So who know what is going on here…I will just cancel my account with them and go with other provider…
Last speed test from my german vps 🙁
Last login: Fri Apr 22 15:58:46 2011 from 222.124.xx.xx
root@vserver1:~# wget http://cachefly.cachefly.net/100mb.test
–2011-04-22 22:51:10– http://cachefly.cachefly.net/100mb.test
Resolving cachefly.cachefly.net… 140.99.93.175, 140.99.93.175
Connecting to cachefly.cachefly.net|140.99.93.175|:80… connected.
HTTP request sent, awaiting response… 200 OK
Length: 104857600 (100M) [application/octet-stream]
Saving to: `100mb.test.2′
0% [ ] 269,328 –.-K/s in 73s
2011-04-22 22:52:24 (3.61 KB/s) – Read error at byte 269328/104857600 (Connection reset by peer). Retrying.
–2011-04-22 22:52:25– (try: 2) http://cachefly.cachefly.net/100mb.test
Connecting to cachefly.cachefly.net|140.99.93.175|:80… connected.
HTTP request sent, awaiting response… 206 Partial Content
Length: 104857600 (100M), 104588272 (100M) remaining [application/octet-stream]
Saving to: `100mb.test.2′
0% [ ] 570,512 5.66K/s eta 82m 14s
root@vserver1:~# dd if=/dev/zero of=test bs=32k count=16k conv=fdatasync
16384+0 records in
16384+0 records out
536870912 bytes (537 MB) copied, 12.7937 s, 42.0 MB/s
root@vserver1:~#
Please fix it, I’cant create ticket since you upgrading your client management system.
I have a few reviews about the panel used in ipap, they have some panels, such as HyperVM, SolusVM and VePortal. Which each have a different OS templates.
HyperVM have quite a lot of templates, while solusVM only provide CentOS 32&64 bit and Ubuntu 32&64 bit template. And vePortal provide CentOS, Debian and old Ubuntu.
You should provide a more OS template for users to freely choose its preferred OS. I’m still waiting for the latest version of Ubuntu (at least 10.04 LTS or 10.10) on your vePortal.
Sorry if my english bad.
UPDATE :
4 nodes Uplink has been upgraded!
affected IP ranges :
88.198.193.0/24
88.198.194/26
78.46.46.0/26
[root@vpsadmin-de ~]# wget http://cachefly.cachefly.net/100mb.test
–2011-04-22 15:30:46– http://cachefly.cachefly.net/100mb.test
Resolving cachefly.cachefly.net… 140.99.93.175, 140.99.93.175
Connecting to cachefly.cachefly.net|140.99.93.175|:80… connected.
HTTP request sent, awaiting response… 200 OK
Length: 104857600 (100M) [application/octet-stream]
Saving to: `100mb.test.2′
100%[=======================================================================================================================>] 104,857,600 42.0M/s in 2.4s
2011-04-22 15:30:48 (42.0 MB/s) – `100mb.test.2′ saved [104857600/104857600]
============================================
[root@vpsadmin-de ~]# wget http://lg.zlin.fdcservers.net/1GBtest.zip
–2011-04-22 15:36:45– http://lg.zlin.fdcservers.net/1GBtest.zip
Resolving lg.zlin.fdcservers.net… 50.7.254.4
Connecting to lg.zlin.fdcservers.net|50.7.254.4|:80… connected.
HTTP request sent, awaiting response… 200 OK
Length: 1073741824 (1.0G) [application/zip]
Saving to: `1GBtest.zip’
100%[=====================================================================================================================>] 1,073,741,824 40.6M/s in 22s
2011-04-22 15:37:08 (46.4 MB/s) – `1GBtest.zip’ saved [1073741824/1073741824]
WHMCS is done 🙂
ipap.co/members
for uplink issue if anyuser has issue(5 servers still have the problem) on DE servers it will be fixed on monday as hetzner network department is off on weekend!
and for this issue we will add 1 week to all or we can add HDD!
sorry for inconvenience 🙂
Yea WHMCS is don but who can login there? Realy who can coz i can’t…And when i try to reset password i got msg:”No client account was found with the email address you entered”
And that is migration? LoL funny realy funny…
We are doing migration manually so please sign up!
customers were confused, where to login, to whmcs or blesta?
both of them can’t be accessed…
Last speed test from my german VPS:
root ~ # wget http://cachefly.cachefly.net/100mb.test
–2011-04-23 10:44:13– http://cachefly.cachefly.net/100mb.test
Resolving cachefly.cachefly.net… 205.234.175.175
Connecting to cachefly.cachefly.net|205.234.175.175|:80… connected.
HTTP request sent, awaiting response… 200 OK
Length: 104857600 (100M) [application/octet-stream]
Saving to: `100mb.test’
0% [ ] 195,080 –.-K/s eta 21h 41m
Really did you get our message that 4 server needs to be fixed on monday due to what hetzner says as their netowk deparment is onoly available on business days!
we wwill add 10 days to each account!
and remember to register at our WHMCS PLEASE!
we can not add customer data there we can oly migrate the orders!
You did not give me any VPS, it was 4 days
Kindly register at pur new system (ipap.co/members)
then open a ticket regarding what was your order or what was your old client number!
then we will take care of the rest!
I did submit ticket id 10218, please check
Please answer my ticket #644145 rather than you answer in here,
my vps not activated yet, since April 21, 2011.
I have already explained in detail.
Invoice Number: #2002
Transaction Number: 7ST26525BU655821K
Paypal Transaction ID: #6LL15092AR212310T
Hm i have contact them to transfer my account from old to new whmcs system before more then 24h but i can’t see my services there yet…Its now more then 24h i think, after they answer on my ticket how they will do that but nothing… Now i can’t cancel my services coz of slow download speed about 0-5kb/s and slow disk about 3-10mb/s
If you want stable vps with good support don’t go with this provider…They need more then 24h to answer on mail and/or ticket, and i think one person do all job here…And about 7 days now to solve problem about network speed and slow disk…So if you want to lose your money, time, patience and nerves go with this provider…If you don’t want that go with other provider, trus me…
@DracH: You might want to read above that you are supposed to register for a WHCMS account yourself…Please read through all the comments before asking questions/making complaints….
FYI – I am a customer of IPAP only, not affiliated with them in anyways…
i’m register with whmcs secound day now i think and they need to much time to do simple things…I will cancel my account. Ipap Co admin i don’t work for any company, if you remember i have try to work with you!!! Like i say send you few mails and i can just copy past here time to see who lies… 1h support? Funny but now i can’t access on your old panel to make few screen shots and then to post here…But i think i have few…And about hetzner, a have few friends there, so …You want to say hetzner network department need 7-15 days to fix network issue? Yeah right…
And for end about my lies…I fill just upload all screen shots, and all what you say to me via mail, and for how long my vps speed is 0-5kb/s and for how long my disc speed is 5mb/s…And i will not forget to upload pic about you respond time…So ppl will see here and on WHT who like to lie ppl…I will contact hetzner to, for some info about your server there, and about this network issue which takes 7-15 days to get solved
Sir i dunno who you work for or what but we will complain against you for your lies 🙂
we have already notified our lawyer in Poland to take actions in coming week as your are just lying!
we guarantee ticket resonse in 6 hours!
which is mostly less than 1 hour!
and your VPS uplink will be fixed on monda we have contacted hetzner , emaled them but they only say :
You need to wait for Network department!
that is what we get , i can not make my staff as optical fibers to speed up our server uplink we just need to ask hetzner gently not like yours!
i’m register with whmcs secound day now i think and they need to much time to do simple things…I will cancel my account. Ipap Co admin i don’t work for any company, if you remember i have try to work with you!!! Like i say send you few mails and i can just copy past here time to see who lies… 1h support? Funny but now i can’t access on your old panel to make few screen shots and then to post here…But i think i have few…And about hetzner, a have few friends there, so …You want to say hetzner network department need 7-15 days to fix network issue? Yeah right…
And for end about my lies…I fill just upload all screen shots, and all what you say to me via mail, and for how long my vps speed is 0-5kb/s and for how long my disc speed is 5mb/s…And i will not forget to upload pic about you respond time…So ppl will see here and on WHT who like to lie ppl…I will contact hetzner to, for some info about your server there, and about this network issue which takes 7-15 days to get solved
Same here, I have 5 order with ipap.co, but 1 of 5 vps not yet activated until now.
They say ” I cannot see your order”
none of one service that migrated in my whmcs account from my old account at blesta.
Hey,
about 1,000 cusotmers have been migrated into new WHMCS panel!
in this panel we can manage tickets better , we can have service IPs and etc 🙂
all packages would be moved to new panel in next 2-3 days! about 1000 clients are left on blesta!
I am back again, and this time I am here to once again state the issues i’ve had:
1. I created a ticket so they could compensate for my 3 days of NO vps, they’ve told me to contact info@ipap.co…I do so and its been OVER 48 hours, with NO response. So there is customer service for you 😉 I simply want you to transfer me over to a VDS as compensation but you’ve just completely IGNORED me.
2. I cannot connect via VNC, It is so BAD that I just give up after waiting for 2 minutes. I’ve made a ticket about this aswell and they’re response was “Oh its okay our side”….NO, it is NOT okay your side or I wouldn’t be having this ISSUE!!
3. They had promised to give users an extra 10 days, and today I got invoiced the WRONG amount even though I know I shouldn’t be paying for another 10 days.
Gah, I’ve never had so many issues with just one VPS/VDS provider.
1. I created a ticket so they could compensate for my 3 days of NO vps, they’ve told me to contact info@ipap.co…I do so and its been OVER 48 hours, with NO response. So there is customer service for you 😉 I simply want you to transfer me over to a VDS as compensation but you’ve just completely IGNORED me.
>> Our info email was disabled by google for 24 hours due to sendging over 2000 emails which was correct!
2. I cannot connect via VNC, It is so BAD that I just give up after waiting for 2 minutes. I’ve made a ticket about this aswell and they’re response was “Oh its okay our side”….NO, it is NOT okay your side or I wouldn’t be having this ISSUE!!
>> for like 100000000th time it will be fixed on monday!
3. They had promised to give users an extra 10 days, and today I got invoiced the WRONG amount even though I know I shouldn’t be paying for another 10 days.
>> please check your account and please make these statemments if anyone in suport tiold you OH you must pay!
that was an invoicing issue which we added your amount!
this kinda issue is possible NOW when we are moving from lesta to WHMCS
Lika i said, it’s too many stupid excuses from this vps provider. And when he can’t answer, or fix something, then he just attack ppl how they lie about his company, and how they work with other…Realy funny…I will not post here because it makes no sense. I will just add one more time stay away from this provider, coz this provider only know, how to make excuses, attack other people, and his services are the worst.
thgis is not TOO MANY EXCUSES 🙂
please show me any ticket you have in our system with more than 24 hours unanswered 🙂
when someone speaks he must prove 🙂
and you might know info@ipap.co is not guaranteed to respond on non-business hours!
we did not attack you , this is you that is attacking us for an uplink issue that we have mailed hetzner for like 45 times about that and let me have you this :
http://029.img98.net/out.php/i271711_hetzzner.jpg
Hey, I hired VPS Elite plant with ipap 3 weeks ago, I’m having speed problems too from 21st April, but they said:”Wait ’till Monday, we’re upgrading our servers with 2Gbps connection”. We should wait.
btw, they sent me an email with an invoice, I hope they can understand, I’m not going to pay anything until you fix this problem 🙂
Regards, Guillermo.
In this link http://029.img98.net/out.php/i271711_hetzzner.jpg i see how you have 1gb/s link ? So how all ppl have about 0-10kb/s download? After upgrade on 2gb/s we will have 10-20 maybe??? This is overselling or what…
Can you explain this ?
There is no oversell , about 30 VPS basic would be placed on each node if each one of them gets 1/3 shared 100Mbps 🙂
so , because we were doing about 800Mbps hetzner suspected and put our link on 100Mbps as they suspected that as DDoS like Guillermo’s VPS 🙂
that is why it is slow BUT however we had ordered 2Gbps before ,they needed time to set that up due to holidays .
their ticket system is like hell , they have no place to track requests they just have a place to sumbit ticket and then you will need to send out emails!
30 vps on each node…IF node speed is like you say 100Mbs its 100mbs:30users=3.3333333mbs per user? How then ppl have 0-10Kbs??? Can you explain that here? If not oversell then is what? Why you lie ppl here?
I have paid the bill about five days ago. They never put the VDS eco ready for me so far, and I can’t login in their WHMC client area with my account, then I wrote to info.ipap.co to ask and get no response. So, I raised a refund from Paypal yesterday, never get any response.
I am wondering if it is a FRAUD?
Quite frankly speaking, I am not sure why there are so many negative comments about them.
Yes, I know they took a week to set my VDS Eco up (because they seem to set up things manually for each VDS, including mounting the OS template), and yes, they have connection problems here and there, but for me (and may be I am the REALLY lucky one), it is a VDS that mostly works! I was able to set up Windows 2008 R2 + SQL 2008 and have them up and running without too much hassle.
And they are very responsive on the tickets, although they used to like the idea of closing up tickets after the first reply, I do notice they are doing a lot better now than just closing it. Isn’t that something great?
Honestly, with 7 bucks a month, what do you guys expect? A fully managed service? Super-fast connection? Or 5 minutes’ set up time? It is a Windows (or can be functioned as one) VPS that mostly works and that is all you should be expecting.
If you want better service, go to WHT and look for those Windows VPS that ask for 30 bucks a month minimum, among the low-end VPS/VDS providers who charge less than 10 bucks a month, IPAP is definitely a lot better, if not the best, among all. Just give HostRail a try and you would appreciate the fact that IPAP takes only a few hours to get back to you on your tickets.
Not trying to stir a debate here, and I do not even know who IPAP Admin is, however, I just think people are having unfair expectations on a 7 dollar per month budget VDS, at least for me, who only has a budget of 7 dollars to spend on my Windows box, this is already a pleasant surprise.
GeekInFinance i will answer on some of you questions…I have more then 1 vps…Some with buyvm…So they need 30min to 1h to answer on any ticket…Setup of vps is automated so you don’t need to wait 15 days to get what you pay for…And last answer is, there i have speed about 30-40mb/s and here i have 0-10kb/s And what to say about directspace, and 6$ vps there? Speed is same about 30-50mb/s no downtime, fast ticket respond, nad fast setup? So if you pay for something, you want that something, or you want to someone make you idiot? Need to say more about other provider and what services they give you for 5-7$ and what you get here? Ok lets say some more
myresellerhost give you same like other 2 providers…Volumedrive is little slow on respond and setup, but when you pay something you get that what you pay for…
So IPAP.CO compared to other VPS providers I have mentioned here is the worst possible..You pay something what you don’t get…
And now it’s 3 day and still they don’t move what they need to move on whmcs to cancel my account…
Not to mention the unprofessional response to tickets … I will just copy paste answer on my ticket:
Can you now transfer my server here???
Hostname: cl1997.ipap.co
IP Address: xx.xxx.xxx.xxx
thx
and answer after 2h:
Why not?!
we will take care of this!
IPAP Co . Customer Service
And still my account is not moved to WHMCS…What do you expect from the company then? I personally do not expect anything good.
And GeekInFinance: fot the end, i don’t expect super-fast connection, but i expect what i pay for, not speed about 0-10kb/s and not to someone lie to me…
That is all from me 🙂
I agree, you pay for a service, no matter what or no matter what price, you should receive exactly that.
You can not just say “yeah you paid $5 for it, what more do you want”. Yes i might have paid a lot less than normal but if a company promises to deliver at the same standard of other companies then thats what we should get.
I am having some major IOWait issues but my ticket just keeps getting closed. I asked for a refund for the period that starts from 30-04-2011 to 30-05-2011 because of this problem but they just close my ticket and say no. I even provided them with videos of me watching the IOWait time which they probably did not even watch. What sort of company does not issue a refund for a period that has not been used..?
In any case, i am very interested to see what they have to say to all the people who are having problems with them.
@DracH: I agree that sometimes I have to read through their answers a few times to understand what exactly they mean. And by no means I was implying their English is great.
What I like about them, is the fact they are responding fairly quickly and they are trying to resolve the issue (at least that is my impression), I’d rather have someone telling me:”Working on it!” than “Hello Sir, how are you doing today? The weather is beautiful and life is great and I am sorry to hear you are having an issue with our VPS and we hope to get it fixed soon.”
You know what I mean? 🙂
And I do not think DirectSpace support Windows at all with the 4 USD/month plan, correct me if I am wrong though…
BluePanda we just need to wait, they need time to come up with new lies…Or maybe we all work with some hosting company, or something… 🙂
I am not one to say something like this or bash a company but companies like these really ruin it for the real budget companies who can indeed provide the service they promise.
You are right, however, they tend to reply here faster than their tickets which I would believe me as well as other customers find insulting. I guess all we can really do is wait.
Admittedly it is a bumpy ride however a good budget host could emerge from this. I’ve had the ticket and response frustrations as others have however the support is genuinely good and my machine is reasonably solid.
They’ve binned that crappy close all tickets upon answer support system in favour of WHMCS, which is very positive, and I believe they want their customers to be happy so instead of bitching we should tell them our combined expectations so they can better meet them.
I’ll start with
* don’t post here when you have outstanding tickets, I get pissed off seeing chat and banter here when I haven’t had a response to my ticket yet (VERY IMPORTANT)
* create an issues page on your site with information and expected resolution time/date, a good example of this is the network issues in Germany
* hook up WHMCS ticket email replies, I’ve replied to emails but I don’t see the reply in WHMCS
* get everyone setup on WHMCS asap (otherwise those not on it will grumble)
* don’t be rude to anyone here however rude they are and fanciful their claims, people will be rude to you – unfortunately you have to smile and bear it, if you do you’ll look much better (thus gain more respect)
Feel free to chip in 🙂
* NEVER close the ticket but mark it as “Awaiting Customer Reply” as this makes the customer very uneasy if you are told its being escalated.
HEllo,
we have changed our billing system so you need to open ticket in WHMCS to get your service 🙂
and ppl does anyone know if TOPDAY was a holiday in germany?
HEtzner did not remove the limit on our server and did not even respond to our emails!i wanted to make sure if today is holiday?!
I knew there is 4 days holidays in UK and Germany as well as some of Europe starting from last friday thru. monday.
That’s why, I was supprised to see that you are telling customer that everything will be ok on Monday.
Just for thought, you should check before you can promise anything. 🙂
Ipap CO. Admin you need to answer on my question up…Or maybe you don’t want? I will copy and paste here again !!!
30 vps on each node…IF node speed is like you say 100Mbs its 100mbs:30users=3.3333333mbs per user? How then ppl have 0-10Kbs??? Can you explain that here? If not oversell then is what? Why you lie ppl here?
About ticket and transfer…I have ticket there and answer like you can see, just go little up and you will find all!!! So if you don’t know what to say, or don’t know what more to lie here, it’s time to stop!!!
Lika i said, it’s too many stupid excuses from, and to much stupid lies from you side, and that need to stop right now right here!!!
God damn them why did they lie to me that will fix on monday on the phone?????
their support is off then?!
i will have Grzegorz move our servers to Dragonara or other places!
I REALLY THOUGHT that germans are more strict than this!
@Drach
why not?!
We put ppl on 1Gbps uplink not 100Mbps and each VPS has 30Mbps!
So when port 100Mbps you must know that already 30 x 30Mbps is being used ! so port is going to explod!
!!!!!!
and that is WHY i never wanted to work with European providers , now my partners know what i meant!
i just can apology and Drac i will give you 1 month free and VPS Basic would be VPS ELite for you !
thanks for understanding the situation!
Hey, he isn’t the only person with problems, are you giving 1 month free for everybody maybe? :s
I agree, if this can be solved this quickly then why cant our tickets be solved too? I understand that mine has been escalated for the admin but are you not the admin?
You’re aware that hetzner doesn’t sell unmetered services right? They’re ‘unmetered’ until you hit a certain point then it caps at 10 – 20mbit until you agree to “remove the problem” or to buy more BW at $10 per 1TB. The majority of the hosts in Germany operate like this, it’s in the fine print/bullet points.
Your cap increases to 10TB/m if you go with the gbit line but still not 100% unmetered by any means.
Francisco
Ipap Co admin,
you are opening the flood gate 🙂
Ipap Co Admin lol do i need to find ticket where toy say that 10mb/s speed is normal speed of you vps? Try to find that ticket in blasta you will find too i think 🙂 So it’s not 30mb/s it 10mb/s …So why you say 30mb/s when you answer on my ticket how 10mb/s per vps is normal speed? Can you explain that here pls?
30mb/s != 30mbps
30mb/s = ~300mbps
30mbps = ~3mb/s
The conventions say you must use MB instead of mb to say MEGABYTES, in other case is confusing. I was confused xD
Haha – was just trying to point out they were both talking about different measurements but were talking about the exactly same thing 🙂
But you are correct xD
@Blue panda
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Correction 😀
1Gb/s or 1Gbps = 1000 or => 125 MB/s
30 Mbps or 30 Mb/s means 3.75 MB/s or 3840 KB/s
@ Guillermo
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I agree with you, not the only DracH are experiencing vps problems,
If IPAP.co admin offer 1 month free as a compensation, then he should give compensation to all customers that experiencing similar problems.It seems unfair if only to provide compensation to one person only.
VPS with speed 3.75 MB/s is quite fair, but if below that, thats not good. Even if only get ~100 KB/s, it is totally useless.
@IPAP.co admin
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I can understand you might be stressed by issues like this, but please be careful in making decisions. However the customer must also be served by friendly and courteous. Do not bring your emotions to customers, that’s a bad thing.
No matter how little money you get from customers, good service to your customers is your responsibility.
We are as a customer pay for a service, no matter what or no matter what price, you should receive exactly that.
~ = around about 😉 Again, was just pointing out that there was a measurement miscommunication between them 🙂
I am still waiting for a refund, still waiting for a respond from the admin on my ticket. It has been closed though so i really have no idea what is going on..